11+ Production support Jobs in Delhi, NCR and Gurgaon | Production support Job openings in Delhi, NCR and Gurgaon
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Java- 4-15 year experience in Application Support
- Must have good knowledge in Java/J2EE, Microservices, PL/SQL, Unix
- Good to have knowledge in Agile, JIRA, Splunk, Service Now
- Good understanding and hands-on experience in Incident, Problem and Change Management
- Provide technical leadership to the team & contribute in the skill development within team
Interact with internal teams and client stakeholders to trouble shoot the tickets/incident and manage other support activities - Good communications skills are necessary, must be team player and inquisitive.
- Strong customer service and support focus with a desire to deliver a high-quality service
- Ability to multi-task, work under pressure and to tight deadlines
- Flexible in working outside of office business hours at short notice (as required)
- Should be able to examine the system and identify the areas for Service Improvements & Value adds.
AEM Forms Developer would need to have at least 3 years of experience.
3 plus years of experience in application development.
2 years of experience with AEM Forms 6.4/6.5, Adobe LiveCycle ES 2, 3 or 4 Or Adobe AEM Forms focusing on LiveCycle Designer, LiveCycle Workbench, LiveCycle Admin Console.
Experience and working knowledge of designing forms and rules in AEM Forms Designer.
Experience in projects on Dynamic Assembly of PDFs using DDX, Manipulation of PDF using DDX, calling APIs of Output and Assembler service (using Java SDK) Hands on Application Development experience (Workflow in AEM Forms, Output, Reader Extensions, Process Management etc).
Solid knowledge and expertise in JavaScript, Java, REST API, JSON, XSD, XML,PDF, Database - Strong communications skills to effectively communicate at different levels of management.
Experience on adaptive form designs, interactive communication,creating templates and automated workflows.
Amazon Web Services (AWS)Roles and Responsibilities:
- To Maintain the required uptime for Azure Cloud and IT Infrastructure.
- To provide earliest resolution of the reported issues, which may include but not limited to cloud &
- end user related issues.
- Configuring and managing the alerts through Nagios, which may include but not limited to
- scripting knowledge.
- Linux and Windows Server administration.
- Managing Firewalls and Domain Controllers.
- Timely delivery of the assigned tasks.
Requirements:
- Having relevant experience of 3-8 yrs.
- Sound knowledge of Linux & Windows System administration
- Good Hands-on experience on Cloud-AWS/Azure ( Willing to work on Azure Cloud )
- Good knowledge of networking, firewall & domain controller
- Basic knowledge of DevOps/Scripting
- Owning accountability and responsibility for end-to-end tasks
Java
Spring Boot
Flutter
Ruby on Rails (ROR)• 2 - 5 years of experience building React and/or Mobile Applications
• 5-8 years working with microservices, API servers, databases, cloud-native development, observability,
alerting, and monitoring
• Deep exposure to cloud services, preferably Azure
• Preferably worked in the Finance/Retail domain or other similar domains with complex business
requirements.
• Hands-on skills combined with leadership qualities to guide teams.
Location – Bangalore, Mumbai, Gurgaon
Functional / Technical Skills:
• Strong understanding of networking fundamentals
o OSI Stack, DNS, TCP protocols
o Browser rendering and various stages of execution
• Good understanding of RESTful APIs, GraphQL and Web Sockets
• Ability to debug and profile Web/Mobile applications with Chrome DevTools or Native profilers
• Strong understanding of Distributed Systems, Fault Tolerance and Resiliency. Exposure to setting up
and managing Chaos is a plus.
• Exposure to Domain Driven Design (DDD), SOLID principles, and Data Modelling on various RDBMS,
NoSQL databases.
• Ability to define and document performance goals, SLAs, and volumetrics. Creating a framework for
measuring and validating the goals. Work with teams to implement and meet them.
• Create automation scripts to measure performance. Making this part of the CI/CD process.
• Good understanding of CNCF projects with a specific focus on Observability, Monitoring, Tracing,
Sidecars, Kubernetes
• Tuning of Cloud-native deployments with a focus on Cost Optimization.
• Participate in architecture reviews to identify potential issues, and bottlenecks and provide early guidance.
• Deep knowledge of at least 2 different programming languages and runtimes. Any two of Ruby, Python,
Swift, Go, Rust, C#, Dart, Kotlin, Java, Haskell, OCaml
• Excellent verbal and written communication
• A mindset to constantly learn new things and challenge the Status Quo.
JavaJavaSpring Boot
Angular (2+)Experience Level 4 - 6 Years
Description
1. Should Have a Working Knowledge of Java/java8, Spring Framework, Spring Boot and Spring Mvc
2. Should Have a Good Understanding of Restful Services
3. Should Have Experience in Mysql of at Least 2 Years
4. Should Be Comfortable with Front End Technologies as Well Like Javascript, Html, Css and Javascript Frameworks
5. Working Knowledge of No Sql Databases Like Mongodb Would Be Desirable
6. Working Knowledge of Different Caching Strategies Like Redis, Hazelcast Would Be Desirable as Well.
7. Should Have Experience in Tomcat8, Jboss Server and Maven for Build Management
8. Should Have Experience On Working in Amazon Web Services and Its Different Offerings
9. Should Have Experience On Working in Agile Environment
10. Knowledge of Testng, Junit and Mockito Frameworks Is Desirable
11. Working Knowledge of Git and Github for Source Code Management
education & Experience: B.e/b.tech/m.c.a./m.sc./m.tech In Computer Science with Experience of 4-5 Years
skills & Abilities: Java, Java8, Spring, Angularjs, Html, Css, Reactjs, Spring Mvc, Spring Boot, Mysql, Redis, Mongodb, Aws
XMLESSENTIAL DUTIES AND RESPONSIBILITIES
Actively participate in the exchanging of ideas and information within the department
Participate in rollout of new business system integrations.
Serve as escalation point for system and troubleshooting issues, assist in resolving production issues.
Participate in or lead solution design sessions.
Ability to work effectively under pressure with changing priorities and tight deadlines
Provide technical advice, code reviews and assistance to other programmers.
Write complex integration solutions, optimized data extracts, updates and interfaces.
Interface with functional specialists to ensure solution design and integrity.
Devise sample input data to test accuracy of program.
Observe or runs test of program using sample or actual data, assist in user acceptance training.
Understand and embrace the global IT strategic direction
Adhere to all safety and health rules and regulations associated with this position and as directed by
superior.
Proactively organize verbal and written ideas clearly and use an appropriate business style
Be effective and consistent in providing regular updates to appropriate managers
Communication:
Ask questions; encourage input from team members
Able to work with and participate within a small multicultural professional team.
Provide regular updates to appropriate managers
Confer with reporting manager on complex or unusual situations
Maintain a thorough knowledge and in-depth field experience regarding emerging or job technologies
required to fulfill the job, this could include formal or self paced professional development. Participate in
the exchange of ideas and information within the department
Offer new ideas and suggestions for improvement. Identify and implement new practices and
processes that are “best in field”
Requirements:
KNOWLEDGE REQUIREMENTS
Experience in analysis, design, coding, and implementation of enterprise integration solutions.
Experience with webMethods components: Integration Server, Broker, Trading Networks, and SAP
Adapter. webMethods 10.x version preferred.
Experience with RosettaNet PIP’s and standards.
Experience with EDI Standards (ANSI X12) and AS2 protocols
Experience with XML/JSON and webservices (SOAP/REST).
Experience with PL/SQL.
Experience with FlatFile processing & SFTP
General understanding of scalability and high-availability systems.
Excellent communication/documentation skills
Experience in system administration a plus.
Experience with environment upgrading a plus (eg. version 9.X to 10.X)
EDUCATION & EXPERIENCE REQUIREMENTS
B.E./B.Tech/M.Tech/MCA
7 to 8 years experience in a relevant IT position OR equivalent external work experience
WORKING CONDITIONS
Location: Nodia
Travel requirements: Domestic and/or International, up to 10%.
Climate controlled office environment during normal business hours.
Cloud Support Associate - Gurugram
Regular working days - Sunday to Thursday
Shift Timing - 9 AM to 5 PM
The database market is massive (the IDC estimates it to be $89B+ by 2024!) and MongoDB is at the head of its disruption. The MongoDB community is transforming industries and empowering developers to build amazing apps that people use every day. We are the leading modern data platform and the first database provider to IPO in over 20 years. Join our team and be at the forefront of innovation and creativity.
Building on the rapid success and adoption of MongoDB, we are delivering applications and services that make it much easier to manage and scale database deployments. These next-generation systems are a growing list but currently include products such as Atlas, Cloud Manager (cloud.mongodb.com), Compass, etc to name a few.
Our Cloud Support Associates provide their exceptional analytical skills and customer service to ensure that MongoDB users are successful with our suite of MongoDB application-layer products. We’re looking for individuals who want to dig into the details of how “big data” and “web-scale” systems are successfully assembled and operated every day by organizations of every size and flavor.
Cloud Support Associates are a key part of our elite Technical Services organization that supports MongoDB customers worldwide, with teams in locations including New York, Austin, Palo Alto, Sydney, Delhi, Dublin and Tel Aviv.
If you’re passionate about the opportunity to get comfortable working with the cloud every single day and be part of a team that works at the frontier of SaaS services and database systems, this is the role for you.
Why MongoDB is a fantastic place to work and build your career
- Be a part of the company that’s reinventing the database, focused on innovation and speed
- Enjoy a fun, inspiring culture that is engineering focused
- Work with talented people around the globe
- Learn, contribute, and make an impact on the product and community
Responsibilities
- Investigate customer’s technical issues to find solutions, discover and report bugs
- Technical troubleshooting, log and server analysis
- Customer support by cases or over the phone
- Gather feedback from customers and redirect it to sales, engineering, product and marketing teams
What are we looking for
- A passion for solving customer problems
- Prior knowledge of AWS, or other public cloud
- General knowledge of OS (Linux, UNIX, Windows)
- A focus on customer service
Good to have
- Foreign Language
- Previous Support Experience
Disclaimer
To drive our employees' personal growth and business impact, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. https://www.mongodb.com/blog/channel/culture">Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!
MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request accommodation due to a disability, please inform your recruiter.
*MongoDB is an equal opportunity employer*
Problem troubleshooting & Solving skills
Hands-on Hyper Converged Infrastructure & Virtualization technology Like: VMWare, RHEV And Nutanix.
Experience in Monitoring tools: Nagios, Icinga etc.
Knowledge of Backup Technologies like Commvault Etc.
Hands-on experience on storage Systems i.e. SAN/NAS, Net Backup- Dell EMC
Knowledge of CIS Security benchmarks.
Expert on UNIX, Shell, Bash Scripting.
Job Description
We are looking for a couple of awesome Product Support Engineers for our own software product Enpass password manager (www.enpass.io) which is being used by millions of end users worldwide and is available for iOS, Android, Windows, Mac, and Linux. It is a tech-oriented application, localized in 33 languages and has a vast and varied user-base, offering a wide scope of learning in every aspect of software testing and support.
This position requires well-rounded product support experience of 1 year. Further, it requires good command over specific OS internal settings, multitasking, mentoring, ability to assign and manage tasks for others and communication (written and oral) skills.
RESPONSIBILITIES
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Provide first, second and third tier (L1, L2, L3) product support via email, Social media, and our Forums.
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Researching, diagnosing, troubleshooting and identifying solutions to resolve customer issues in using Enpass.
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Monitoring application processes, application logs and taking appropriate resolution actions in case of failures.
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Ask customers targeted questions to quickly understand the root of the problem.
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Resolving all customer issues in a time bound manner. Comply with the SLA for issue resolution.
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Work closely with technical teams to investigate complex issues and enhance the quality of existing products.
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Document and follow-up of customer suggestions for continued improvements to Development Team.
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Provide daily metrics and reports on tickets; maintain the ticketing system and the tickets.
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Constantly Improve Product Knowledgebase to use internally and a FAQ.
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Work on improvement of customer's FAQ and User manual.
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Taking ownership of customer issues reported and seeing problems through to resolution.
SKILLS & QUALIFICATIONS
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Bachelors or Masters (Computer Science / Electronics / Electrical / IT / Computer Applications / Software Engineering).
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1 to 2 years of related work experience required. Previous product support experience from a tech-oriented software product is a plus.
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Technically sound and well versed in working with different cloud services, OS configurations & settings, networking basics and in-outs of software operations.
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Knowledge of SQL, XML, JSON is a plus.
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Ability to troubleshoot the cause of technical problem in using software.
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Good interpersonal skills; well organized, detail oriented; multitasking; strong oral and written communication skills; previous experience in conducting basic troubleshooting of software via email, online web tools.
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Ability to mentor and assign and manage tasks for others.
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Ability to troubleshoot the tickets to determine the root cause of problems in a timely manner.
PHP
MongoDB
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