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iNTRED Services Pvt. Ltd.
iNTRED Services Pvt. Ltd. cover picture
iNTRED Services Pvt. Ltd. logo

iNTRED Services Pvt. Ltd.

http://www.intred.in
Founded :
2018
Type :
Services
Size :
10-50
Stage :
Profitable

About

A Training and Placement Company for providing Advance Technology Training on Angular, NodeJS, MEAN and Java in Indore. Training provided by Industry Experts.
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Connect with the team

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Priya Pandey

Company social profiles

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Jobs at iNTRED Services Pvt. Ltd.

One of the best IT firm(MNC) of Indore.
One of the best IT firm(MNC) of Indore.
Agency job
via iNTRED Services Pvt. Ltd. by Priya Pandey
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The recruiter has not been active on this job recently. You may apply but please expect a delayed response.

Indore
2 - 7 yrs
₹2L - ₹7L / yr
Computer Networking
Technical support
Hardware troubleshooting
Software troubleshooting
Remote support
+5 more

 

Essential duties and Responsibilities:

•             Assist IT staff with the delivery, installation, configuration and ongoing usability of desktop and laptop computers, peripheral equipment and software.

•             Maintain employees' access on associated computer systems and/or phone/voicemail systems

•             Assist employees with Smartphones, Laptops and Tablets

•             Works with vendor support contacts to resolve technical problems with desktop computing equipment and software.

•             Ensure desktop computers and users interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, conferencing systems, application servers and administrative systems.

•             Works with senior IT staff to purchase hardware and software.

•             Assesses functional needs to determine specifications for purchases.

•             In Person, Phone, Email and Ticket support with onsite and remote employees.

•             Manage Ticket pipeline within stated SLA's.

•             Performs all other duties as required.

Essential Knowledge & Skills:

•             Knowledge of principles, methods, and practices related to payroll activities.

•             Knowledge of accounting procedures and practices.

•             Able to exercise great initiative independent judgment.

•             High regard for confidentiality and ability to maintain confidential information.

•             Ability to manage several projects and tasks simultaneously.

•             Solid problem-solving and business acumen skills.

•             Willingness to work additional hours in order to meet tight deadlines.

•             Exceptional written and verbal communication

•             Excellent customer service

•             Highly organized, with exceptional attention to detail

•             Able to thrive in a fast-paced environment

•             Efficient written and verbal skills in the English language

Education and/or Experience:

•             Associates Degree in Information Systems, Business, Communications or related field

•             3-7 years' experience supporting Windows 7/8/10 desktop and laptop computers

•             3-7 years IT Customer Service Experience a must

•             Experience troubleshooting hardware issues remotely.

•             Experience installing software, patches and updates on Desktops and Laptops remotely

•             Experience troubleshooting basic network, software and printing problems

•             Mortgage Industry experience a plus

•             High School Diploma required

Machines, office equipment & software:

•             Windows 7/8/10 desktop, laptop and tablet computers

 

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