iNTRED Services Pvt. Ltd.

ServiceNow Architect

📍 Location: Indore, Madhya Pradesh | On-site

💼 Experience: 8+ Years

💰 Salary: Best in Class

Must-Have Technologies

• ServiceNow ITSM – Strong hands-on expertise
• ServiceNow Architecture – 3+ years as Architect / Solution Architect / Technical Lead
• ITOM, CMDB, Discovery & Service Mapping
• JavaScript, Glide APIs, Script Includes, Business Rules, Client Scripts
• Flow Designer & Integration Hub
• REST & SOAP APIs
• Third-party integrations
• ServiceNow Performance, Security & Best Practices
• ServiceNow Implementation & Upgrade Projects
• Automated Test Framework (ATF)

Good-to-Have

• ITOM Implementation
• Service Portal / UI Builder
• AWS / Azure / GCP
• Performance Analytics
• Agile / Scrum

Certification

• Mandatory: ServiceNow CSA (Certified System Administrator)

What We're Looking For

A strong ServiceNow Architect / Technical Lead who can independently design solutions, lead end-to-end implementations, handle integrations, and guide technical teams.

Immediate Joiners / Short Notice Candidates Preferred

 

Essential duties and Responsibilities:

•             Assist IT staff with the delivery, installation, configuration and ongoing usability of desktop and laptop computers, peripheral equipment and software.

•             Maintain employees' access on associated computer systems and/or phone/voicemail systems

•             Assist employees with Smartphones, Laptops and Tablets

•             Works with vendor support contacts to resolve technical problems with desktop computing equipment and software.

•             Ensure desktop computers and users interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, conferencing systems, application servers and administrative systems.

•             Works with senior IT staff to purchase hardware and software.

•             Assesses functional needs to determine specifications for purchases.

•             In Person, Phone, Email and Ticket support with onsite and remote employees.

•             Manage Ticket pipeline within stated SLA's.

•             Performs all other duties as required.

Essential Knowledge & Skills:

•             Knowledge of principles, methods, and practices related to payroll activities.

•             Knowledge of accounting procedures and practices.

•             Able to exercise great initiative independent judgment.

•             High regard for confidentiality and ability to maintain confidential information.

•             Ability to manage several projects and tasks simultaneously.

•             Solid problem-solving and business acumen skills.

•             Willingness to work additional hours in order to meet tight deadlines.

•             Exceptional written and verbal communication

•             Excellent customer service

•             Highly organized, with exceptional attention to detail

•             Able to thrive in a fast-paced environment

•             Efficient written and verbal skills in the English language

Education and/or Experience:

•             Associates Degree in Information Systems, Business, Communications or related field

•             3-7 years' experience supporting Windows 7/8/10 desktop and laptop computers

•             3-7 years IT Customer Service Experience a must

•             Experience troubleshooting hardware issues remotely.

•             Experience installing software, patches and updates on Desktops and Laptops remotely

•             Experience troubleshooting basic network, software and printing problems

•             Mortgage Industry experience a plus

•             High School Diploma required

Machines, office equipment & software:

•             Windows 7/8/10 desktop, laptop and tablet computers