11+ Product support Jobs in Hyderabad | Product support Job openings in Hyderabad

ABOUT THE ROLE

We are looking for young dynamic individuals in the role of Operation and product support, who will be part of our Support Team in Hyderabad. The job will need a fair amount of technical knowledge about Web SaaS portals.

Job Responsibilities:

• Attend inquiries and resolve product or service problems by clarifying the customer's complaint via, email, online chat, helpDesk etc.
• Provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution. Suggest or inform customers about the best practices. Identify and assess customers’ needs to achieve satisfaction by going the extra mile to engage customers.
• A certain degree of creativity, latitude, and problem- solving is required
• Coordinate with cross-functional teams to achieve the
• highest level of customer satisfaction.
• Streamline and expedite operational tasks, including inbound and outbound marketing.
• Follow communication procedures, guidelines, and policies.

REQUIREMENTS

• Experience of 1 year in customer service role handling customer support/technical queries.
• Excellent oral and written communication and people interaction skills.
• Hands-on experience with ticketing software like Freshdesk/Freshchat.
• Good analytical skills with active listening and attention to detail.
• Ability to multi-task, prioritize and manage time effectively.
• Work independently and own the raised matter till closure.
• Work experience in SAAS companies is an added advantage 

Job Title: Executive Assistant to the CEO

Location: Hyderabad

Experience Required: 1-2 years in an executive support role

Job Summary:

We are seeking a highly organized and proactive Executive Assistant to provide comprehensive administrative and operational support to the CEO. The ideal candidate will have at least 2 years of experience in managing executive schedules, coordinating meetings, and handling stakeholder relationships. This role demands a detail-oriented individual who is experienced in project management, document handling, and task tracking, with the ability to work in a fast-paced, dynamic environment. Experience in client management, social media handling, and process management is a plus.

Key Responsibilities:

• Calendar & Schedule Management:
• Organize and manage the CEO's daily schedule, including meetings, appointments, and events.
• Prioritize the CEO’s tasks and schedule based on urgency, importance, and stakeholder needs.
• Handle last-minute changes in the schedule efficiently and with professionalism.
• Meeting Coordination & Communication:
• Arrange and coordinate internal and external meetings, ensuring proper agenda preparation, briefings, and timely follow-ups.
• Send timely reminders for meetings and tasks to the CEO and relevant stakeholders.
• Communicate effectively with clients, stakeholders, and cross-functional teams to facilitate smooth operations.
• Client & Stakeholder Management:
• Manage client relationships and communications, ensuring strong and proactive interactions with key stakeholders.
• Coordinate with departments to facilitate cross-functional collaboration and manage client expectations.
• Task Prioritization & Project Management:
• Track the CEO's ongoing projects and tasks using project management tools (such as Trello, Asana, Monday.com, etc.).
• Maintain task lists, set deadlines, and ensure timely follow-up to meet project goals and company timelines.
• Develop and maintain Standard Operating Procedures (SOPs) for operational processes and legal documentation.
• Assist in document segregation, proofreading, and analysis, ensuring accuracy and compliance.
• Social Media & Communication:
• Handle the CEO’s high-profile social media accounts, ensuring content is aligned with the company’s brand and reputation.
• Oversee social media content planning, proofreading posts, and ensuring consistency across platforms.
• Document Preparation & Reporting:
• Prepare reports, presentations, and proposals for internal and external stakeholders.
• Ensure all documents are well-organized and stored for easy retrieval.
• Experience in creating and maintaining analytical dashboards to provide data insights to the CEO.
• Legal Documentation & SOP Development:
• Support the CEO with legal documentation processes, review of contracts, and document segregation.
• Develop and update Standard Operating Procedures (SOPs) as required to ensure consistency in operations.
• Cross-departmental Communication:
• Act as a liaison between the CEO and different departments to ensure processes run smoothly.
• Manage cross-departmental communication to facilitate better collaboration on key projects.
• Contact Management:
• Maintain an organized list of business contacts, stakeholders, and clients.
• Ensure the contact database is regularly updated and easily accessible for business use.

Key Skills and Qualifications:

• 2+ years of experience in an Executive Assistant or similar role, preferably with exposure to client and stakeholder management.
• Bachelor’s degree or relevant certification preferred.
• Proficient in project management tools (e.g., Asana, Trello, Monday.com) and office tools (MS Office Suite, Google Workspace).
• Strong organizational and multitasking skills with the ability to prioritize tasks based on urgency and importance.
• Experience in client relationship management, document preparation, and proofreading.
• Knowledge of social media management and handling high-profile social accounts.
• Experience in creating presentations, proposals, and reports.
• Strong verbal and written communication skills with the ability to communicate effectively with internal teams and external clients.
• Exceptional attention to detail and the ability to meet deadlines consistently.
• Experience in developing and maintaining SOPs and handling legal documentation is a plus.

Why Join Us:

• Gain exposure to high-level decision-making processes while supporting the CEO directly.
• Opportunity to work in a dynamic, fast-paced environment with opportunities for personal and professional growth.
• Competitive salary and benefits package.

Skills & Qualifications 

●Should have experience of Angular 13 

●Should have 1 year of experience in NodeJS and RESTFUL API Development. 

●Strong knowledge of Front-End web development in Advance JavaScript (ES6, ES7, 

ES8, ES9), OOPS Concept PLUS exceptional debug skills 

●Experience in Unit test development (Test Driven Development – TDD) 

●Experience building progressive responsive web applications. 

●Experience in the concepts of code repositories (Preference GIT) and be able to commit 

code 

●A team player with good communication skills 

●Analytical thinking and problem-solving capability 

●Good to have - Continuous Integration (CI) tools like Jenkins. 

●Any experience on AWS will be a plus 

What are we looking for 

●5+ years of experience  in HTML5, CSS,Bootstrap,JavaScript,Tailwind,Angular (12.0 or higher), TypeScript and related technologies  

Educational Qualifications 

Bachelor's degree or equivalent experience in Computer Science or related field. 

About Company : 

Nomiso is a product and services engineering company. We are a team of Software Engineers, Architects, Managers, and Cloud Experts with expertise in Technology and Delivery Management. 

Our mission is to Empower and Enhance the lives of our customers, through efficient solutions for their complex business problems. 

At Nomiso we encourage entrepreneurial spirit - to learn, grow and improve. A great workplace, thrives on ideas and opportunities. That is a part of our DNA. We’re in pursuit of colleagues who share similar passions, are nimble and thrive when challenged. We offer a positive, stimulating and fun environment – with opportunities to grow, a fast-paced approach to innovation, and a place where your views are valued and encouraged.

We invite you to push your boundaries and join us in fulfilling your career aspirations! 

Position Overview: 

We are looking for an Integration Architect who leads the scoping, design and implementation of the Enterprise Integration Platform, with a focus on innovation and continuous improvement.. The candidate will work in a multi-vendor environment to conduct complex integration across data, apps, assets and business processes. The candidate will initially assist in integration architecture for the retail segment, with an enterprise lens, and thereafter scaling up the learnings in the broader enterprise context beyond retail, especially for integrated energy operations, asset management, corporate, trading and current (and emerging) businesses. 

Roles and Responsibilities:

The candidate’s success will be defined by the successful delivery of an executable integration strategy through stakeholder engagement as a trusted advisor, and guidance for integration outcomes in a multi-vendor setting. Example deliverables are: 

• Enterprise Integration Strategy – scoping and requirements, and multi-year deliverables. 
•  Architecture principles across the organisation to drive seamless and standardised integration, including recommendations for technology and vendor choices. 
• Definition of “What good looks like” and specifically development of a reference architecture to execute on the Enterprise Integration Strategy. 
• Rules of the Road – Integration implementation guidelines and standards (APIs, integration patterns, performance expectations, data schema/format, operational metrics) to vendors and providers in the integration ecosystem. 
• Technology Implementation Plan – Translation of multi-year deliverables stated in the Enterprise Integration Strategy into a set of iterative and incremental technology development plans. 
• Innovation & Continuous Improvement: Stay abreast of emerging integration technologies and trends, evaluating their potential impact on the enterprise. Foster a culture and mindset of continuous improvement by encouraging experimentation and the adoption of new tools, patterns and frameworks. 

Must Have Skills:

To be successful, both business and technical skills are required:

.

• Overall 8+years of core technical experience with at least 4 years working as an Integration Engineer.
• Hands-on in architecture skills, with proven track record of deployment in production and knowledge of operating high-performance platforms.
• Understanding of Enterprise Integration Patterns, and practical applicability in a SaaS and micro services environment. 
• Should have experience in Microsoft Azure Integration Platform, COSMOS DB, Dell Boomi, MS APIM,MS ASB, Axway MFT.
• Hands-on Salesforce integration experience. Knowledge of billing, CRM, sales, digital channels, marketing tools, pricing engine, and front-end applications development are required. 
• Understanding of Business Process Management is required. Working knowledge of Appian is a plus.
•  Past experience of IT strategy development and end-to-end understanding of the IT/digital technology stack.
• Excellent stakeholder management and interpersonal skills, coupled with executive presentation skills.
• Proficiency in one or more programming languages like java/Golang/Node

Qualification:

• Bachelor’s degree in Computer Science Engineering, or a related technical degree.

Skill: Dellboomi Integration Developer

Work Mode: 6 Months

Location: Gurugram / Hyderabad / Pune / Delhi / Noida

Technical Skills: Dellboomi Integration, Groovy Script, Java Script, ATOM.

Job Description

• Bachelor’s Degree in computer science or relevant degree
• 3-5 years of experience in integration development.
• Experience with modern Groovy Script, JavaScript libraries and frameworks such as XLST.
• Strong communication skills with the ability to effectively interface with clients
• Good business analysis/design skills.
• Excellent time management and organizational skills.
• API / REST / SOAP experience
• Able to work with project management systems and time allocation.
• Good knowledge of Atom Management and Deployment

Position : Senior Java Backend Developer

Job Location: Navi Mumbai / Bangalore / Hyderabad / Pune

Job Description :

At least 5 years of professional experience in developing backend applications using Java

- Proficiency in using Spring Boot, Hibernate, RESTful APIs, microservices and other modern web technologies

- Experience in working with relational and non-relational databases such as MySQL, MongoDB, Redis etc.

- Exp on Azure Cloud.

- Experience in using DevOps tools such as Docker, Jenkins etc.

- Knowledge of GraphQL and how to use it with Java

- Knowledge of best practices and principles of software engineering such as SOLID, design patterns, code quality, testing etc.

- Familiarity with agile methodologies such as Scrum or Kanban

- Ability to work independently and as part of a team

- Excellent communication and problem-solving skills

• Create and maintain optimal data pipeline architecture,
• Assemble large, complex data sets that meet functional / non-functional business requirements.
• Identify, design, and implement internal process improvements: automating manual processes, optimizing data delivery, re-designing infrastructure for greater scalability, etc.
• Build the infrastructure required for optimal extraction, transformation, and loading of data from a wide variety of data sources using SQL and AWS ‘big data’ technologies.
• Build analytics tools that utilize the data pipeline to provide actionable insights into customer acquisition, operational efficiency and other key business performance metrics.
• Work with stakeholders including the Executive, Product, Data and Design teams to assist with data-related technical issues and support their data infrastructure needs.
• Keep our data separated and secure across national boundaries through multiple data centers and AWS regions.
• Create data tools for analytics and data scientist team members that assist them in building and optimizing our product into an innovative industry leader.
• Work with data and analytics experts to strive for greater functionality in our data systems.

• Advanced working SQL knowledge and experience working with relational databases, query authoring (SQL) as well as working familiarity with a variety of databases.
• Experience building and optimizing ‘big data’ data pipelines, architectures and data sets.
• Experience performing root cause analysis on internal and external data and processes to answer specific business questions and identify opportunities for improvement.
• Strong analytic skills related to working with unstructured datasets.
• Build processes supporting data transformation, data structures, metadata, dependency and workload management.
• A successful history of manipulating, processing and extracting value from large disconnected datasets.
• Working knowledge of message queuing, stream processing, and highly scalable ‘big data’ data stores.
• Strong project management and organizational skills.
• Experience supporting and working with cross-functional teams in a dynamic environment.
• We are looking for a candidate with 5+ years of experience in a Data Engineer role, who has attained a Graduate degree in Computer Science, Statistics, Informatics, Information Systems or another quantitative field. They should also have experience using the following software/tools:

• Experience with big data tools: Hadoop, Spark, Kafka, etc.
• Experience with relational SQL and NoSQL databases, including Postgres and Cassandra.
• Experience with data pipeline and workflow management tools: Azkaban, Luigi, Airflow, etc.
• Experience with AWS cloud services: EC2, EMR, RDS, Redshift
• Experience with stream-processing systems: Storm, Spark-Streaming, etc.
• Experience with object-oriented/object function scripting languages: Python, Java, C++, Scala, etc.

About the Role

Dremio’s user experience is one of its  key differentiators and makes all your data easily accessible and shareable by your data consumers. UI Engineers at Dremio are responsible for the development of  the user interface and user experience on Dremio’s Data Lake Engine.

Responsibilities and ownership

• Own the  full cycle of development of our modern single page web application from inception, design, development, testing, and production.
• Care deeply about modular design patterns and frameworks  to deliver an architecture that’s rooted in simplicity, that’s easy to iterate on and constantly evolve.
• Passionate about ease of use, experience and quality of the product.

Requirements

• 5+ years of experience working with JavaScript frameworks such as React, Angular.js, Angular, or Vue.js.
• 2 years minimum experience with React is highly preferred and currently utilizing React in their current job.
• Strong coding experience in JavaScript (or TypeScript), HTML, and CSS.
• Passion about UI development and UX design
• Shown proven success in delivering high-quality front end applications
• Fluency in the understanding of SQL and databases (relational or non-relational)
• B.S. or M.S  in Computer Science in a relevant technical field or equivalent professional experience

1. API
2. AWS