11+ Phone support Jobs in Delhi, NCR and Gurgaon | Phone support Job openings in Delhi, NCR and Gurgaon
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Almost a decade old, it is a venture committed to bring together a varied range of traditional crafts and techniques of dyeing, weaving, printing and hand embroidery. The founders have dedicated their life to promote Indian Block Prints and provide employment and Hand-Embroidery training to women so that numerous underprivileged women can be empowered.
- Creating, maintaining reports and presenting it to stakeholders.
- Managing large amounts of calls and emails, and social media, if required.
- Identifying and assessing customer’s needs to achieve satisfaction.
- Handling customer complaints, providing appropriate solutions and alternatives within the time limits; following up to ensure resolution
- Providing accurate, valid and complete information by using the right methods/ tools
- Following communication procedures, guidelines and policies
- Taking the extra mile to engage customers
- Strong customer handling skills on phone and email.
- Familiar with CRM systems and practices.
- Prior experience with Freshdesk and Magento would be a plus.
- Customer orientation and ability to adapt/ respond to different types of people.
- Excellent communication skills ( both written and verbal ).
- Ability to multitask, prioritize and manage time effectively.
- Empathy and Compassion.
- Punctuality.
- Ability to stretch long hours and work for the bigger vision of the company.
- Experience with microsoft office and G-suite (google). Basics of microsoft excel for reporting purposes is a MUST.
**Job Title:** Business Development Manager- IT Technology Products (Manufacturing Sector)
**Location:** [Faridabad]
**Department:** Sales
**Reports To:** Sales Manager / Director of Sales
**Employment Type:** Full-Time
### Job Summary
We are seeking a dynamic and results-driven Sales Executive with a strong background in the manufacturing industry to drive sales of IT technology products and solutions. The ideal candidate will leverage their understanding of manufacturing plant operations, processes, and challenges to effectively position and sell IT solutions such as ERP systems, IoT platforms, automation software, and other technology products tailored to enhance manufacturing efficiency, productivity, and digital transformation.
### Key Responsibilities
- **Prospecting & Lead Generation:** Identify and target potential clients within the manufacturing sector, including factories, plants, and industrial organizations, to generate new business opportunities.
- **Client Relationship Management:** Build and maintain strong relationships with key decision-makers, including plant managers, operations heads, and IT directors, to understand their needs and challenges.
- **Solution Selling:** Present and demonstrate IT technology products (e.g., ERP, MES, SCADA, IoT solutions, cloud platforms, and cybersecurity tools) tailored to address manufacturing-specific pain points.
- **Consultative Approach:** Collaborate with clients to assess their technical requirements, provide customized solutions, and highlight the value of IT products in optimizing manufacturing processes.
- **Sales Targets:** Achieve and exceed monthly, quarterly, and annual sales quotas by closing deals and expanding the customer base.
- **Market Research:** Stay updated on industry trends, competitor offerings, and advancements in manufacturing and IT technologies to position our products effectively.
- **Proposal & Negotiation:** Prepare and present proposals, quotes, and contracts, and negotiate terms to close deals while ensuring customer satisfaction.
- **Collaboration:** Work closely with the technical team, product managers, and marketing to ensure seamless delivery and implementation of IT solutions.
- **Reporting:** Maintain accurate records of sales activities, pipeline, and forecasts using CRM tools.
### Qualifications & Skills
- **Experience:**
- Minimum of 3-5 years of sales experience, with a proven track record of selling IT technology products or solutions.
- At least 2 years of experience working with or within manufacturing plants, with a deep understanding of production processes, supply chain, and operational challenges.
- **Education:** Bachelor’s degree in Business, Engineering, IT, or a related field. (MBA or relevant certifications are a plus.)
- **Technical Knowledge:** Familiarity with IT products such as ERP (e.g., SAP, Oracle), Manufacturing Execution Systems (MES), IoT platforms, automation software, and cloud solutions.
- **Industry Insight:** Strong understanding of manufacturing workflows, lean principles, and the role of technology in digital transformation.
- **Skills:**
- Excellent communication, presentation, and negotiation skills.
- Ability to build rapport and trust with technical and non-technical stakeholders.
- Proficiency in CRM software (e.g., Salesforce, HubSpot) and MS Office.
- Self-motivated, goal-oriented, and able to work independently and in a team.
- **Other:** Willingness to travel to client sites (manufacturing plants) as needed.
### Preferred Qualifications
- Prior experience selling to industries such as automotive, pharmaceuticals, or heavy machinery manufacturing.
- Knowledge of Industry 4.0, smart manufacturing, and emerging technologies like AI, machine learning, and big data in manufacturing.
- Established network of contacts within the manufacturing sector.
### Compensation & Benefits
- Competitive base salary + commission structure.
- Paid time off and holidays.
- Opportunities for career growth and professional development.
Jenkins
Amazon Web Services (AWS)
GitSummary
We are seeking a highly skilled and motivated Software Engineer with expertise in both backend development and DevOps practices. The ideal candidate will have a proven track record of designing, developing, and deploying robust and scalable backend systems, while also possessing strong knowledge of cloud infrastructure and DevOps principles. This role requires a collaborative individual who thrives in a fast-paced environment and is passionate about building high-quality software.
Responsibilities
Design, develop, and maintain backend services using appropriate technologies.
Implement and maintain CI/CD pipelines.
Manage and monitor cloud infrastructure (e.g., AWS, Azure, GCP).
Troubleshoot and resolve production issues.
Collaborate with frontend developers to integrate backend services.
Contribute to the design and implementation of database schemas.
Participate in code reviews and ensure code quality.
Contribute to the improvement of DevOps processes and tools.
Write clear and concise documentation.
Stay up-to-date with the latest technologies and best practices.
Qualifications
Bachelor's degree in Computer Science or a related field.
3+ years of experience in backend software development.
2+ years of experience in DevOps.
Proficiency in at least one backend programming language (e.g., Java, Python, Node.js, Go).
Experience with cloud platforms (e.g., AWS, Azure, GCP).
Experience with containerization technologies (e.g., Docker, Kubernetes).
Experience with CI/CD tools (e.g., Jenkins, GitLab CI, CircleCI).
Experience with monitoring and logging tools (e.g., Prometheus, Grafana, ELK stack).
Strong understanding of database technologies (e.g., SQL, NoSQL).
Excellent problem-solving and debugging skills.
Strong communication and collaboration skills.
Bonus Points
Experience with specific technologies used by our company (list technologies if applicable).
Experience with serverless architectures.
Experience with infrastructure as code (e.g., Terraform, CloudFormation).
Contributions to open-source projects.
Relevant certifications.
React.js
Javascript
Redux/Flux
tailwindcssPosition Overview: We are seeking a talented and motivated ReactJS Intern to join our team for a 6-month full-time internship. This is a fantastic opportunity for someone with prior internship experience to deepen their knowledge and skills in ReactJS while working on cutting-edge projects.
Responsibilities:
- Collaborate with the development team to design, develop, and maintain web applications using ReactJS.
- Write clean, maintainable, and efficient code.
- Participate in code reviews and contribute to the improvement of the codebase.
- Work closely with designers to implement user interfaces and user experiences.
- Assist in troubleshooting, debugging, and optimizing applications.
- Stay updated with the latest industry trends and technologies related to ReactJS.
- Contribute to the documentation of technical processes and workflows.
- Engage in team meetings and brainstorming sessions to contribute innovative ideas.
Requirements:
- Previous internship experience in a software development role.
- Knowledge of ReactJS and its core principles.
- Proficiency in JavaScript, HTML5, and CSS3.
- Familiarity with RESTful APIs and asynchronous request handling.
- Understanding of modern front-end build pipelines and tools.
- Experience with version control systems, preferably Git.
- Excellent problem-solving skills and attention to detail.
- Ability to work effectively in a collaborative team environment.
- Strong communication skills and the ability to articulate technical concepts clearly.
Nice to Have:
- Understanding with state management libraries like Redux or Context API.
- Knowledge of TypeScript and its integration with ReactJS.
- Familiarity with front-end testing frameworks and tools (e.g., Jest, Enzyme).
- Understanding of responsive design principles and mobile-first development.
- Experience with CSS preprocessors like SASS or LESS.
What We Offer:
- Hands-on experience with real-world projects and modern technologies.
- Mentorship and guidance from experienced professionals.
- A collaborative and inclusive work environment.
- Opportunity to contribute to meaningful projects and make a real impact.
- Competitive stipend and potential for a full-time position upon successful completion of the internship.
Develops a purchasing strategy.
Reviews and processes purchase orders.
Manages other members of the purchasing team.
Maintains records of goods ordered and received.
Negotiates prices and contracts with suppliers.
Builds and maintains relationships with vendors.
Selects prospective vendors and negotiates contracts.
Evaluates vendors based on quality, timeliness, and price.
Schedules deliveries and ensures timely fulfillment of orders.
Researches and evaluates vendors to compare pricing and services.
Coordinates with fellow managers to monitor inventory and determine supply needs.
Ensures quality of procured items and addresses problems when they arise.
Keeps up with trends in procurement.
Travels to vendor locations.
Stays current with purchasing technology trends and oversees purchase and implementation, as necessary.
Android Development
Kotlin
JavaSkills:
- Strong knowledge of Android SDK, different versions of Android, and how to deal with different screen sizes
- Kotlin, Java
- Important libraries include Dagger, RxJava, Realm
- MVVM Clean Architecture
- Familiarity with RESTful APIs to connect Android applications to back-end services
- Strong knowledge of Android UI design principles, patterns, and best practices
- Experience with offline storage, threading, and performance tuning
- Knowledge of the open-source Android ecosystem and the libraries available for common tasks
- Ability to understand business requirements and translate them into technical requirements
- Familiarity with cloud message APIs and push notifications
- A knack for benchmarking and optimization
- Understanding of Google’s Android design principles and interface guidelines
- Proficient understanding of code versioning tools, such as Git
AngularJS (1.x)
Angular (2+)React.js
NodeJS (Node.js)About PrepBytes(A CollegeDekho company)
PrepBytes(A CollegeDekho company) is a Gurgaon-based ed-tech startup focused on helping students improve their coding skills. PrepBytes offers India’s only Mentorship driven personalized coding programs.
In a short span of time , we have achieved a reach in 1000+ engineering colleges and established a brand among 100k+ students.
PrepBytes was started by two IIT/NIT Alumnus having work experience in fast paced startups & tech giants like Amazon and Samsung. Since then, the startup has grown into a team of individuals working towards revolutionizing the way students learn coding and making them successful in their tech career.
To fulfill the vision to be one of the largest personalised coding platforms , we are looking for passionate folks to join our team & contribute to success stories of thousands of students and be part of the next big revolution in the edtech industry.
Job Description
- Working with the founders to implement innovative ideas and improvising the existing backend.
- Development and implementation of cutting-edge Educational Technology with the aim of revolutionizing the sector.
- Work on innovative features of the Learning Management System, Coding Platforms, Hiring Platforms, Assessment Platforms, and many more new products.
- Building scalable and secured backend for smooth learning of users
- Get involved and mentor in System, Architecture, and Database Design discussions with the team
- Maintain high-quality code by getting involved in code reviews
What are we looking for?
- Overall 4+ years of technical experience.
- Bachelor’s degree in Computer Science Engineering or a related field.
- Strong problem-solving skills.
- A keen learner who will develop & own cutting-edge consumer-facing product
- Experience in building projects from scratch.
- Excellent technical, diagnostic, and troubleshooting skills.
- High-level proficiency in Javascript and web development technologies-JS/Node JS/MongoDB.
What you will do:
- Deciding accessories for models in photo shoots
- Product styling
- Campaign styling
- Catalogue Styling
- Arranging props for shoots
- Developing mood boards
What you need to have:
- Minimum experience of 2 years in catalogue and campaign shoots
- Ability to imbibe good time management and multi-tasking skills
JavaRequirements:
Experience with Hybris 6.x/ 1905/ 2005 with knowledge of Hybris B2C-ACCELERATOR/HYBRIS -B2B-ACCELERATOR, Hybris back- office, Hybris Frontend WCMS cockpit, product cockpit, Hybris core, Hybris Commerce, Hybris Search, Hybris OCC, Solr Customization
Experience working on core Java, JSP/Servlets, JEE, Spring, Services (SOAP, REST), Design Patterns, Apache, Tomcat, Build Tools- Ant/Maven/Jenkins, SCM Tools - CVS/SVN/ GIT Hub • Knowledge of one or more modules HYBRIS-PIM, HYBRIS-PROMOTIONS, HYBRIS-OMS, HYBRIS -TRAVEL-ACCELERATOR
Additional skills in SOA, ESB, JMS • Knowledge of high-quality professional software engineering practices for agile software development cycle, including coding standards, code reviews, source control management, build processes, testing, and deployment.
Experience in eCommerce/Hybris payment integration, 3rd Party integration development.
Preferable to have development experience in Spartacus Hybris module.
Preferable to have exposure to Azure cloud (Hybris CCV2)
Fundamental knowledge of design patterns.
Experience in communicating effectively with users, other technical teams, and management to collect requirements, describe software product features and technical designs
Passionate about building great solutions
Mentoring the team members to meet the clients needs and holding them accountable for high standards of delivery
Willing to work in Shifts to support Production environment and Samsung.com Global eCommerce client requests.
Being able to understand and relate technology integration scenarios and be able to apply these learnings in complex troubleshooting scenarios
Hybris Platform Development experience of 3-10 yrs.
What you will do:
- Defining the brand voice of the company (i.e., the uniformity in selection of words, the attitude and values of the brand while addressing the target audience over different media) in line with the company vision and in collaboration with the management, marketing & branding teams
- Relaying meaningful and empirical customer insights across teams to constantly enhance the company’s customer experience
- Driving a passionate, customer-centric culture within the company; partnering cross- functionally and influencing the company’s product roadmap to positively impact customer experience
- Training and supporting customer experience team members to deliver best in class service by developing proper standards, policies and procedures
- Setting the customer experience team goals and ensuring that it is in line with Company vision
- Establishing a consistent, accurate and timely reporting framework on key individual and team metrics
- Conceptualizing and rolling out the company’s customer experience roadmap on a quarterly, bi-annual and annual horizon
- Ensuring non- recurrence of customer issues by root cause analysis and elimination of key problems/ issues in the customer life cycle
- Developing a holistic customer journey and shaping all customer touchpoints: exhibitions, digital and print communication, social media interactions, in order to drive maximize customer satisfaction across all stages of engagement
- Taking full ownership of key performance indicators relevant to particular stages of customer engagement
- Discussing and handling complex escalations by coordinating with the company’s legal counsel
- Identifying the CRM needs of the company and keep making necessary additions to the company’s prowess in terms of software and hardware
- Working with HR and Management in hiring new members for the team from time to time
- Regular competitive landscape analysis and staying ahead of the curve
- Regularly assessing, appraising and training team members and helpng in building organisational capability
What you must have:
- Education from Tier 1 B-Schools with 6 to 8 years’ experience
- Proven Experience in augmenting customer experience and ratings at a company
- Ability to work independently
- Prior experience or deep understanding of omni-channel business strategies
- Strong Understanding or keen interest in technology/ automation
- Strong interpersonal skills
- Proven experience in managing teams
- Excellent written and spoken communication skills
- Hands on experience in managing teams and getting results
- Should have worked on integrating a CRM for a company
- Strong Analytical abilities and an empirical thought process
- Ability and readiness to work and thrive in an ambiguous and constantly changing
environment - Keen interest and prior experience in building systems and processes from the ground up
- Deep understanding of business and business metrics
- Ability to stretch long hours
- Proactive approach to business problems
Candidates with prior marketing experience are preferred - Excellent problem identification and solving abilities
- Inquisitive bent of mind
- Strategic thinking and the ability to make holistic and well-grounded in reality business plans
- Should exhibit strong leadership abilities
- Should understand Web Technologies
Adobe Illustrator
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