11+ Phone support Jobs in Delhi, NCR and Gurgaon | Phone support Job openings in Delhi, NCR and Gurgaon
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Almost a decade old, it is a venture committed to bring together a varied range of traditional crafts and techniques of dyeing, weaving, printing and hand embroidery. The founders have dedicated their life to promote Indian Block Prints and provide employment and Hand-Embroidery training to women so that numerous underprivileged women can be empowered.
- Creating, maintaining reports and presenting it to stakeholders.
- Managing large amounts of calls and emails, and social media, if required.
- Identifying and assessing customer’s needs to achieve satisfaction.
- Handling customer complaints, providing appropriate solutions and alternatives within the time limits; following up to ensure resolution
- Providing accurate, valid and complete information by using the right methods/ tools
- Following communication procedures, guidelines and policies
- Taking the extra mile to engage customers
- Strong customer handling skills on phone and email.
- Familiar with CRM systems and practices.
- Prior experience with Freshdesk and Magento would be a plus.
- Customer orientation and ability to adapt/ respond to different types of people.
- Excellent communication skills ( both written and verbal ).
- Ability to multitask, prioritize and manage time effectively.
- Empathy and Compassion.
- Punctuality.
- Ability to stretch long hours and work for the bigger vision of the company.
- Experience with microsoft office and G-suite (google). Basics of microsoft excel for reporting purposes is a MUST.
Now Hiring: Process Trainer – Domestic BPO Operations | Location: Gurugram (Onsite)
Designation: Process Trainer
Department: Training & Development – Domestic BPO
Location: Gurugram (Onsite)
Relevant Experience Required
- Minimum 4 years of on-paper experience as a Process Trainer in the Domestic BPO sector
- Total experience: 4+ years in Training & Development roles preferred
Key Responsibilities
- Deliver end-to-end new hire training aligned with client processes and organizational standards
- Conduct refresher training for existing team members to ensure continuous performance improvement
- Develop and manage training modules, PPTs, and learning materials prior to training sessions
- Handle mock calls, live call barging, and post-training handover assessments to the Process Head
- Conduct feedback sessions, assess training effectiveness, and take corrective actions as needed
- Create engaging and instructional content using a variety of training formats and techniques
- Provide training on objection handling, rebuttal strategies, and customer interaction excellence
- Act as a single point of contact for managing process updates and disseminating information across teams
- Maintain and update training manuals, SOPs, process documents, and course content regularly
- Prepare detailed training performance reports and present them to HOD and Senior Management on a weekly/monthly basis
- Drive result-oriented improvement programs for existing staff to enhance efficiency and quality
Qualifications & Skills
- Graduate degree in any discipline
- Proven experience in training and development within Domestic BPO environments
- Excellent verbal and written communication skills in English and Hindi
- Strong presentation, content development, and feedback skills
- Ability to analyze training outcomes, modify methodologies, and ensure measurable improvements
- Proficiency in MS PowerPoint, Excel, and digital learning tools
About the Role
We are looking for a creative and detail-oriented Blender Artist to join our apparel visualization team. The ideal candidate should have strong 3D modeling skills, a solid understanding of UV mapping, and basic knowledge of fashion and garment construction. You will be responsible for creating high-quality 3D apparel assets for websites, e-commerce platforms, and digital fashion presentations.
Key Responsibilities
Create accurate and visually appealing 3D apparel models using Blender.
Develop and optimize garment meshes for web and e-commerce applications.
Add and refine garment details such as pleats, folds, stitching, seams, trims, and knee detailing with precision.
Perform advanced UV unwrapping and UV layout optimization for clean texturing workflows.
Apply and manage textures, materials, and garment surface details.
Ensure models are optimized while maintaining visual quality.
Collaborate with designers, merchandisers, and creative teams to achieve desired apparel representations.
Maintain consistency in garment proportions, fit, and detailing across projects.
Troubleshoot modeling, UV, and texturing issues as needed.
Required Skills
Technical Skills
Proficiency in Blender for 3D apparel modeling.
Strong 3D Modeling skills with attention to garment structure and details.
Experience in adding garment details, including knee detailing, seams, stitching, folds, and trims.
Strong understanding of UV Mapping and UV Optimization.
Knowledge of texturing, materials, and rendering workflows.
Ability to create clean, efficient, and production-ready topology.
Fashion Knowledge
Basic understanding of fashion apparel, garment construction, and fabric behavior.
Awareness of different garment categories, silhouettes, and fit types.
Understanding of apparel design elements and garment detailing.
Preferred Qualifications
Degree/Diploma in 3D Design, Animation, Fashion Technology, Fashion Design, or a related field.
Portfolio showcasing apparel modeling and UV mapping work.
Experience with garment visualization projects is a plus.
Knowledge of PBR texturing workflows is an advantage.
What We're Looking For
Strong attention to detail.
Creative problem-solving skills.
Ability to learn quickly and adapt to new workflows.
Good communication and teamwork skills.
Passion for fashion and 3D content creation.
Location: DELHI
Salary: Competitive, based on skills and experience.
Key Responsibilities:
- Identify potential clients through online research, LinkedIn, email campaigns, and other lead generation channels.
- Develop and execute outreach strategies via email, social media, and cold calling (if required).
- Build and maintain a pipeline of qualified leads for the sales team.
- Understand client requirements and promote our services effectively.
- Schedule meetings or demos for the sales team with potential clients.
- Maintain accurate records of leads and follow-ups using CRM tools.
- Collaborate with the marketing team to align lead generation with campaigns and content strategy.
Requirements:
- Strong communication and interpersonal skills.
- Ability to research and identify relevant leads and decision-makers.
- Familiarity with digital services like web design, mobile app development, and SEO.
- Self-motivated with a strong work ethic and target-oriented mindset.
- Basic knowledge of CRM tools (e.g., HubSpot, Zoho, or similar) is a plus.
- Bachelor’s degree in Marketing, Business, IT, or related field preferred.
NodeJS (Node.js)
Javascript
MongoDBRoles and Responsibilities
1. Ability to work on diverse backend stack such as Node JS, Express JS
2. Ability to work on diverse frontend stack such as Meteor JS, React JS, HTML5, CSS3
3. Ability to deliver quick POC’s using cutting edge technologies.
4. Preparing reports, manuals and other documentation on the status, operation and maintenance of software.
5. Design, develop, and unit test applications in accordance with established standards
6. Developing, refining, and tuning integrations between applications. Analyzing and resolving technical and application problems.
7. Ability to debug the application.
8. Should have complete knowledge of developing RESTful Services.
9. Should be able to also work in agile development methodology.
10. Work with designated JavaScript framework to design, develop, and debug web applications
11. Work with the team to manage, optimize, and customize multiple web applications
12. Manage end to end module lifecycle management of the product
13. Push and pull codes via Git repository
Competency Requirements
- Experience in NodeJS and development using MeteroJS
- Experience in front end frameworks - Meteor JS
- Experience in client/server application development
- Knowledge of agile development methodologies
- Knowledge of unit testing theory
- Knowledge of AWS cloud
- Knowledge of other frontend frameworks like ReactJS, AngularJS will be an advantage
Srijan Technologies is hiring for the Inside Sales Executive role with a remote working option.
Total-experience: 3-5 years
Inside Sales Job Responsibilities:
Identifying sales opportunities by consistent efforts of email, cold call, and social media messages.
Develop sales opportunities by researching and identifying potential accounts, providing technical information and explanations, and preparing presentations.
Inside Sales Qualifications / Skills:
- Cold calling
- Emails
- LinkedIn messages
- Technical understanding – software industry
- Database creation
Education, Experience:
- Educated to a minimum of graduate Level in science / business-related discipline or equivalent or significant on-the-job experience.
- 3 to 5 years of industry sales experience preferred
- Familiarity with software and phone systems
Android Development
Kotlin
JavaOur client is a full stack fitness and lifestyle brand and is Indias largest app that is making fitness affordable, accessible and enjoyable through technology, data and intelligence. Available on iOS and Android, this app allows subscribers to work out at anywhere, anytime, and chose from a variety of available workout options like: gym workouts, yoga, Zumba, Pilates, spinning, kickboxing, CrossFit, and MMA. It gives access to 3000+ top gyms and fitness studios, fitness coaching plans and personal nutrition assistance and more in Ahmedabad, Bengaluru, Delhi-NCR, Hyderabad, Jaipur, Mumbai, Pune.
Founded in 2015 by a CII member and serial entrepreneur, our client is democratizing and digitizing the Indian health & fitness ecosystem by offering workouts close to your home, office or your favorite neighborhood.
As a Android Developer, you will collaborate effectively with cross-functional teams such as Product Management, Business Development, and Operations, and use all your expertise to ensure superior solutions to match our scale of operations.
- Developing apps and building exceptional products
- Working in a cross-functional and collaborative environment using cutting edge technologies that continuously drive innovation forward
- Being part of a team of highly skilled and passionate people across multiple time zones
- Owning code quality and experience in writing extensive unit tests
- Ensuring that the development is leveraging common methods and best practices.
- Handling Code Reviews, Setup guidelines for Development.
- Enforcing consistent development patterns and security architecture.
- Carrying out A/B testing and be data-driven while approaching solutions to problems.
- Creating working prototypes and proof of concepts at tech scoping stage to demonstrate the feasibility.
What you need to have:
- Bachelors/ Masters degree in computer science, Engineering or a related subject
- Minimum of 5 years of work experience in mobile application development
- Proficiency in Problem Solving, Data Structures, and Algorithms
- Strong knowledge of design concepts and constraints on mobile platforms
- Proficiency in Java/ Android/ Excellent in Kotlin & Flutter language
- Demonstrable experience building excellent mobile apps that are currently in Google PlayStore
- MVP/ MVVM architecture
- Firebase services
- Local databases (SQLite, firebase DB)/ORM (Green DAO, Room)
- Experience with a scalable architecture, while maintaining a hands-on role with code development
- Excellent teamwork skills, flexibility, and ability to handle multiple tasks
- Excellent analytical, problem-solving skills and Setting & following targets and timelines
- High proficiency in Android frameworks and core components
- Bug fixing
PythonNodeJS (Node.js)Java● You’ve been building scalable backend solutions for web applications.
● You have experience with any of these backend programming languages -- Python,
NodeJS or Java.
● You write an understandable, very high quality, testable code with an eye towards
maintainability.
● You are a strong communicator. Explaining complex technical concepts to designers,
support, and other engineers is no problem for you.
● You possess strong computer science fundamentals: data structures, algorithms,
programming languages, distributed systems, and information retrieval.
● You have completed a bachelor's degree in Computer Science, Engineering or related
field, or equivalent training, fellowship, or work experience.
JavaMUST HAVE SKILLS
- CORE JAVA & SQL
Desired Skills
Designing, implementing and delivering high quality Software project in JAVA, SQL / Oracle, J2EE and other JAVA technologies.
Job Responsibilities
Participate in detailed level in design, coding, code walk through, peer code reviews and unit testing, System Testing, UAT, Demos, POCs, installation, maintenance of Software modules.
❑ Ensures the preparation of the following:
▪ Software prototype
▪ System Architecture
▪ Software Design Document
▪ User interfaces to be developed as per UX guidelines
▪ Code files ensuring coding guidelines followed
▪ Code review artefacts during peer code review
▪ Test plan and Test Cases
▪ Installation / Deployment document
▪ Release Document
▪ Technical Documentation
❑ Documents and demonstrates solutions by developing documentations, flowcharts, layouts, diagram, charts, code. comments and clear code; Ensuring that project task are completed in defined effort and timelines ❑ Prepares and installs solutions by determining and designing system specifications, standards & programming.
❑ Testing: Writing of test cases, unit testing, system testing, negative testing
❑ Trouble shooting: Log analysis and database query optimization
❑ Improves operations by conducting system's analysis.
❑ Updates job knowledge by studying state of the art development tools, programming techniques & computing equipment; participates in educational opportunities, reads professional publications & maintains personal networks.
❑ Protects operations by keeping information confidential.
❑ Provides information by collecting, analyzing and summarizing development and service issues. ❑ Develops software solution by studying information needs, conferring with users, studding system flow, data usage and work processes, investigating problem areas, following delivery cycle.
❑ Ensuring that the Newgen quality processes are in place and are followed.
React.js
PHPJavascriptNodeJS (Node.js)
Express
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