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Phone support Jobs in Delhi, NCR and Gurgaon

11+ Phone support Jobs in Delhi, NCR and Gurgaon | Phone support Job openings in Delhi, NCR and Gurgaon

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Fast Growing Ethnic Wear Brand

Fast Growing Ethnic Wear Brand

Agency job
via Unnati by Gayatri Joshi
NCR (Delhi | Gurgaon | Noida)
3 - 7 yrs
₹4L - ₹5.5L / yr
Phone support
Customer Relationship Management (CRM)
Customer Support
Customer Service
Magento
+4 more
Are you an expert in understanding clients' needs and giving them the world class experience with a fashion brand?
 
Our client is the most sought after traditional Indian outfit manufacturing and exporting company. Their contemporary and stylishly designed clothes are full of unique patterns, matchless embroidery, gorgeous mirror-work and beautiful block prints.

Almost a decade old, it is a venture committed to bring together a varied range of traditional crafts and techniques of dyeing, weaving, printing and hand embroidery. The founders have dedicated their life to promote Indian Block Prints and provide employment and Hand-Embroidery training to women so that numerous underprivileged women can be empowered.
 
As a Senior Associate - Customer Experience, you will build sustainable relationships and trust with customers through open and interactive communication
 
What you will do:
  • Creating, maintaining reports and presenting it to stakeholders.
  • Managing large amounts of calls and emails, and social media, if required.
  • Identifying and assessing customer’s needs to achieve satisfaction.
  • Handling customer complaints, providing appropriate solutions and alternatives within the time limits; following up to ensure resolution
  • Providing accurate, valid and complete information by using the right methods/ tools
  • Following communication procedures, guidelines and policies
  • Taking the extra mile to engage customers



What you need to have:
  • Strong customer handling skills on phone and email.
  • Familiar with CRM systems and practices.
  • Prior experience with Freshdesk and Magento would be a plus.
  • Customer orientation and ability to adapt/ respond to different types of people.
  • Excellent communication skills ( both written and verbal ).
  • Ability to multitask, prioritize and manage time effectively.
  • Empathy and Compassion.
  • Punctuality.
  • Ability to stretch long hours and work for the bigger vision of the company.
  • Experience with microsoft office and G-suite (google). Basics of microsoft excel for reporting purposes is a MUST.
Read more
Factory EdTech product based company

Factory EdTech product based company

Agency job
via Qrata by Blessy Fernandes
Delhi, Gurugram, Noida, Ghaziabad, Faridabad
2 - 4 yrs
₹8L - ₹22L / yr
skill iconAndroid Development
skill iconKotlin
skill iconJava
What will you do:
● Work on a disruptive product that’s still in its early stage
● Be responsible for the development and maintenance of the Buyer app
aimed at a vast number of diverse Android devices.
● Translate designs and wireframes into high-quality code
● Ensure the best possible performance, quality, and responsiveness of the 
BUYER app.
● Mentor other engineers, defining our technical culture and helping to build a
fast-growing team
You should apply if you:
● possess 2+ years of experience in product development, architecture, and
design.
● Experienced in Java or Kotlin
● Constantly learning and looking for ways to improve yourself and the
processes around you.
● Have strong knowledge of Android SDK, different versions of Android, and
knowhow to deal with different screen sizes
● Proficient with restful API to connect Android applications to back-end
service
Read more
worlds leading customer experience company

worlds leading customer experience company

Agency job
via The Hub by Sridevi Viswanathan
NCR (Delhi | Gurgaon | Noida)
3 - 5 yrs
₹12L - ₹25L / yr
Mobile App Testing (QA)
Test Automation (QA)
Appium
skill iconGit
JIRA
+6 more
What Makes You a Great Fit for The Role 
You’re Awesome At –
  • Developing automated mobile application test scripts that are robust, performant and maintainable using Appium, Espresso and other automation tools.
  • Working closely with developers, designers to meet team commitments.
  • Ensuring that applications and API’s developed by the team are reliable and meet user needs
You’ll Be Improving & Responsible To–
  • Testing of any SaaS products and clear understanding of architecture and design across all systems.
  • Test strategy formulation will include decomposing the business and technical requirements into test case scenarios, defining test data requirements, managing test case creation, devising contingencies plans and other preparation activities..
  • Scope and create quality assurance plans, data, procedures and scripts.
  • Good knowledge of mobile concepts. Debugging Concept for iOS and android
Your Experience Across The Years in the Roles You’ve Played -
  • 3-5 years of professional software testing experience.
  • Experience in Mobile App Automation for iOS and Android Apps using Appium, Detox or any other automation tools like Espresso etc.
  • Good understanding of Android Architecture, iOS Architecture and their components.
  • Having a good understanding of databases like Mongo DB and it’s working.
  • Must have knowledge of using debugging proxy application tools like Charles, Fiddler etc.
  • Perform mobile test task estimation, task execution, Regression Testing and Functional System testing.
  • A practiced eye for margin errors and other visual errors in mobile applications.
  • Having understanding and experience in using basic UNIX commands.
  • Working knowledge of XCode instruments And Android Studio.
  • Experience in API / WebServices Testing with tools such as Rest Assured
  • Expertise in JavaScript language is a plus
  • Hands-on experience with Test Cycle Management tools like JIRA
  • Exposure to various development & testing tools such as Git/Jenkins/Bitbucket
  • Must have working knowledge in building and executing automation scripts
  • Good analytical and problem-solving skills.
Your Academic Qualifications may include -
Bachelor's Degree in Computer Science IT or related fields
 
 
Read more
Celebal Technologies

at Celebal Technologies

2 recruiters
Payal Hasnani
Posted by Payal Hasnani
Jaipur, Noida, Gurugram, Delhi, Ghaziabad, Faridabad, Pune, Mumbai
5 - 15 yrs
₹7L - ₹25L / yr
PySpark
Data engineering
Big Data
Hadoop
Spark
+4 more
Job Responsibilities:

• Project Planning and Management
o Take end-to-end ownership of multiple projects / project tracks
o Create and maintain project plans and other related documentation for project
objectives, scope, schedule and delivery milestones
o Lead and participate across all the phases of software engineering, right from
requirements gathering to GO LIVE
o Lead internal team meetings on solution architecture, effort estimation, manpower
planning and resource (software/hardware/licensing) planning
o Manage RIDA (Risks, Impediments, Dependencies, Assumptions) for projects by
developing effective mitigation plans
• Team Management
o Act as the Scrum Master
o Conduct SCRUM ceremonies like Sprint Planning, Daily Standup, Sprint Retrospective
o Set clear objectives for the project and roles/responsibilities for each team member
o Train and mentor the team on their job responsibilities and SCRUM principles
o Make the team accountable for their tasks and help the team in achieving them
o Identify the requirements and come up with a plan for Skill Development for all team
members
• Communication
o Be the Single Point of Contact for the client in terms of day-to-day communication
o Periodically communicate project status to all the stakeholders (internal/external)
• Process Management and Improvement
o Create and document processes across all disciplines of software engineering
o Identify gaps and continuously improve processes within the team
o Encourage team members to contribute towards process improvement
o Develop a culture of quality and efficiency within the team

Must have:
• Minimum 08 years of experience (hands-on as well as leadership) in software / data engineering
across multiple job functions like Business Analysis, Development, Solutioning, QA, DevOps and
Project Management
• Hands-on as well as leadership experience in Big Data Engineering projects
• Experience developing or managing cloud solutions using Azure or other cloud provider
• Demonstrable knowledge on Hadoop, Hive, Spark, NoSQL DBs, SQL, Data Warehousing, ETL/ELT,
DevOps tools
• Strong project management and communication skills
• Strong analytical and problem-solving skills
• Strong systems level critical thinking skills
• Strong collaboration and influencing skills

Good to have:
• Knowledge on PySpark, Azure Data Factory, Azure Data Lake Storage, Synapse Dedicated SQL
Pool, Databricks, PowerBI, Machine Learning, Cloud Infrastructure
• Background in BFSI with focus on core banking
• Willingness to travel

Work Environment
• Customer Office (Mumbai) / Remote Work

Education
• UG: B. Tech - Computers / B. E. – Computers / BCA / B.Sc. Computer Science
Read more
With a global provider of Business Process Management.

With a global provider of Business Process Management.

Agency job
via Jobdost by Mamatha A
Bengaluru (Bangalore), Mumbai, Gurugram, Nashik, Pune, Visakhapatnam, Chennai, Noida
3 - 5 yrs
₹8L - ₹12L / yr
Oracle Analytics
OAS
OAC
Oracle OAS
Oracle
+8 more

Oracle OAS Developer

 

 

Senior OAS/OAC (Oracle analytics) designer and developer having 3+ years of experience. Worked on new Oracle Analytics platform. Used latest features, custom plug ins and design new one using Java. Has good understanding about the various graphs data points and usage for appropriate financial data display. Worked on performance tuning and build complex data security requirements.

Qualifications



Bachelor university degree in Engineering/Computer Science.

Additional information

Have knowledge of Financial and HR dashboard

 

Read more
Leading Mfg. Company

Leading Mfg. Company

Agency job
via Unnati by Veena Salian
NCR (Delhi | Gurgaon | Noida)
2 - 5 yrs
₹5L - ₹7L / yr
Marketing
Sales
Electronic commerce
Logistics
targeted advertising
+2 more
Want an opportunity to grow with one of the nation's largest manufacturing company? If you are ready to take the next step in your career, join hands with our client for this great opportunity!!

Our client is a producer of superior quality products. Our client is the largest single-location manufacturing facility in India with certifications of ISO 9001, 14001, OHSAS 18001 along with other product-specific certifications.
 
As an Ecommerce - Sr Executive/ Manager, you will deal with planning & further development of presence in various e-commerce platforms.
 
What you will do:
  • S/he will act as an interface between various specialist departments. These include agencies for design, sales & marketing, logistics etc
  • Updating the administration of payments, returns, analyse sales statistics, optimize product range and targeted advertising.

 

 

What you need to have:
  • A bachelor’s degree in marketing 
  • An emphasis on social media and technology platforms is an ideal preparation to become an e-commerce manager.
  • MBA / PGDM will be an advantage
Read more
PeopleStrong

at PeopleStrong

3 recruiters
DAMINI FUTANE
Posted by DAMINI FUTANE
Bengaluru (Bangalore), Chennai, Mumbai, Pune, Delhi, Gurugram, Noida, Ghaziabad, Faridabad, Hyderabad
6 - 12 yrs
₹5L - ₹18L / yr
SAP BASIS
SAP BASIS administration
SAP HANA
ECS
System Administration

SAP Basis / HANA 

  • Solution Manager/FRUN Experience with detail knowledge of how SOLMAN system is integrated with Ticketing Tools. 
  • Experience in Solution Manager Technical monitoring. 
  • End to end monitoring for the sap system during the changes when the monitoring is not available or until the new one is in place 
  • Manage the team to get the assigned task done on time adhering the SLA. 
  • Align with different stakeholders to discuss the progress of multiple tasks. 
  • SPOC of Alert management team. 
  • Able to solve and coordinate RCA and support during critical system behaviour.
  • Audit Experience. 
  • Detailed Technical experience in SAP BASIS and HANA systems administrations. 
  • Experience in setting up System Replications, High Availability and Disaster recovery. 
  • Possess leadership qualities. 
  • Proven track record of Client handling. 
  • Knowledge of SAP HANA Enterprise Cloud is desirable. 
  • Coach others recognize their strengths and encourage them to take ownership of their personal development. 
  • Any Experience in SAP tools (SPC, LVM, etc.) will be advantage
  • Ready to learn new technologies. 
  • Should be ready to work in 24*7 shifts. 
  • Any Experience ECS Managed Service Model would be added advantage
Read more
Magic Billion

at Magic Billion

1 recruiter
Ayush Sharma
Posted by Ayush Sharma
NCR (Delhi | Gurgaon | Noida)
3 - 7 yrs
₹30L - ₹50L / yr
skill iconJava
skill iconReact.js
Japanese Language Proficiency
J2EE
Struts
+3 more

Roles and Responsibilities:

  • We are looking for software developers with hands-on experience in react, firebase, and UML for a Japanese company in New Delhi.
  • You should be a passionate web developer, who will work as part of a core team to build best-in-class frameworks and web / mobile applications for Japanese clients.
  • You will work under a native Japanese supervisor and contribute to designing and developing mobile and web applications.
  • This is a great chance for learning and upgrading yourself in an international environment. You will help in developing software and application for our customers from various industries such as IT, manufacturers, finance, services, etc. Develop by using Java, C#, JavaScript,React.js, PHP, Python, Flutter, React Native, etc.
  • Experience with frontend JavaScript, in conjunction with Typescript or Flow, and modern frameworks like React, React Native, Redux, and other JS libraries is an advantage.
  • Experience as a full-stack engineer is an advantage.
  • Self-directed, driven, and sharp.
  • You'll be surrounded by teammates with deep experience in strategy, data, code, and design, hence a great chance to learn and upgrade your skills
  • Experience with project management tools and Git is an advantage.
  • Strong proficiency in HTML, CSS & JavaScript.
  • Hand-on experience with react, firebase, UML.
  • Should be a Japanese speaker JLPT N3, JLPT N2
Read more
GeeksForGeeks

at GeeksForGeeks

3 recruiters
Manikanta Upuluri
Posted by Manikanta Upuluri
Noida, NCR (Delhi | Gurgaon | Noida)
0 - 5 yrs
₹3L - ₹8L / yr
skill iconJava
skill iconNodeJS (Node.js)
skill iconReact.js
Data Structures
Algorithms
+2 more
Job Description for Associate Mentor/Mentor Role

About Role:
GeeksforGeeks stands apart from other platforms because only experienced professionals are permitted to lead our cohorts. We are seeking individuals who possess software development/ teaching experience. The Mentor will be responsible to take online classes/live classes and will be responsible for the creation of course material.

Required Education Background:
M.tech tier-1 or 2 colleges will be preferred.

B.tech/M.tech from other institutes with good competitive programming handles can also apply

Required Experience: 0-5 yrs (experience with Tech Institutes/ Training Institutes/ IT Services Organizations)

Freshers can apply?
Yes, if you are good at competitive programming and have a good rating on coding platforms. For example, A rating of 4-5 stars or more on Codechef.

You should apply if:
- You are comfortable and confident guiding students through structured lesson plans while sometimes needing to diverge from the lecture track to give real-world examples based on your own experiences.
- You are honest and open with your students and display a genuine desire to help them learn and grow
- You are able to keep your highest-performing students engaged with additional challenges.
- You are capable of translating your own career experiences into advice for aspiring developers.

What we expect from our Course Mentors:
- Candidates with Excellent in-depth knowledge of Data Structures and Algorithms along with any of the Stack: Java or React.js+Node.js
- Candidates with experience on live projects and excellent programming skills will be preferred
- You should possess excellent communication skills and should be able to communicate effectively with diversified student base (Including International Geographic locations)
- You are willing to research and explore best practices in teaching and are able to contribute to the ongoing evolution of a comprehensive curriculum, with supporting exercises to produce valuable junior developers

Location: Sector 136, Noida
Read more
Casa2 Stays Pvt Ltd
NCR (Delhi | Gurgaon | Noida)
2 - 5 yrs
₹7L - ₹15L / yr
skill iconReact Native
skill iconiOS App Development
Why FabHotels?
We’re obsessed about delivering the best hospitality at most value for-money prices.
We love tackling & solving hard, challenging problems with simple, smart & effective solutions. We’ve travelled across India as students and consultants, with family & with friends, and each time, we found that no brand was able to offer travellers what they really want - a "What you see is what you get" budget hotel stay! This is why we
started FabHotels.
What is FabHotels? With technology at the center of consumer experience and backend operations, we’re building India’s largest & most preferred chain of economy hotels. Currently, with a network of 600+ hotels across 50+ cities, we manage 12000+ rooms and deliver best-in-class hospitality at the most affordable prices. In 5 years since inception, we have become larger than many established traditional hotel chains and are on track to become the largest Indian hotel chain in the next 18-24 months.\

Who?
Founded by Bain alumni, Vaibhav Aggarwal & Adarssh Mnpuria, FabHotels has raised >$40Mn. till date and is backed by leading VC firm Goldman Sachs Investment Partners, Accel Partners, Qualcomm Ventures, Aarin Capital & RB Capital. We're always looking for young, hungry & self-driven individuals, who want more than a 10-7 desk job and to make a significant contribution in creating a first-in-class Indian hospitality brand!

Experience: 2-3 years as iOS Developer or iOS + React Native Developer
Key responsibilities:
● 1-2 years experience in React-Native based app development
● 1-3 years experience in Mobile app development (React-Native + iOS)
● Hands on experience in Redux
● Knows how to embed React-Native in a native(iOS/Android) component and vice versa
● Strong hold on JS/ CSS fundamentals
● Development experience of UI (layouts, animations, etc.)
● Experience of customizing libraries
● Good understanding of Design and Architecture Patterns
● Strong focus on app performance

Must have:
● Experience in iOS development
● Willingness to learn and work in React Native
Good to have:
● Experience in unit testing
Designation: App Developer
Read more
Innefu Labs Pvt
NCR (Delhi | Gurgaon | Noida)
5 - 16 yrs
₹10L - ₹15L / yr
IT infrastructure
Systems Development Life Cycle (SDLC)
Project Management
Clint Handling
Certified Scrum Master (CSM)
Major responsibilities :- An effective communicator with excellent relationship building & interpersonal skills.- Expertise in spearheading numerous IT projects and ensuring delivery of projects in compliance to the Cost, Schedule, Scope and Quality parameters.- Meet the end to end Project timelines by ensuring the on-time delivery- Understand business customer objectives and align the effort to achieve the same. - Ability to organize, delegate, and leverage resources to accomplish objectives- Strong analytical, problem solving & organizational abilities. Possess a flexible & detail oriented attitude.- Discuss with business customer or client to define project scope, requirements and deliverables.- Identify the team, develop project plan to achieve the goal.- A keen planner, strategist & implementer with demonstrated abilities in IT infrastructure planning and management for streamlining business operations and Organizational and time management skills - Strong meeting management and reporting skills with Exceptional Customer service skills and client focus- Execute the project plan to meet deliverables.- Define change control process and implement it stringently.- Coordinate and integrates project activities, lead the team.- Identify and quantify all the risks, define mitigation plan and monitor all risks on weekly basis.- Define communication plan for all stakeholders, get buy-in for status report format and communicate on defined frequency.- Solve team conflicts and problem, take corrective actions when problem arisesNecessary Skills :- People and Team Management- Excellent communication (verbal and written) skills- Scrum Master certification, Agile Certification- Process Management- Organization development- Technical skills
Read more
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