11+ Phone support Jobs in Delhi, NCR and Gurgaon | Phone support Job openings in Delhi, NCR and Gurgaon
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Almost a decade old, it is a venture committed to bring together a varied range of traditional crafts and techniques of dyeing, weaving, printing and hand embroidery. The founders have dedicated their life to promote Indian Block Prints and provide employment and Hand-Embroidery training to women so that numerous underprivileged women can be empowered.
- Creating, maintaining reports and presenting it to stakeholders.
- Managing large amounts of calls and emails, and social media, if required.
- Identifying and assessing customer’s needs to achieve satisfaction.
- Handling customer complaints, providing appropriate solutions and alternatives within the time limits; following up to ensure resolution
- Providing accurate, valid and complete information by using the right methods/ tools
- Following communication procedures, guidelines and policies
- Taking the extra mile to engage customers
- Strong customer handling skills on phone and email.
- Familiar with CRM systems and practices.
- Prior experience with Freshdesk and Magento would be a plus.
- Customer orientation and ability to adapt/ respond to different types of people.
- Excellent communication skills ( both written and verbal ).
- Ability to multitask, prioritize and manage time effectively.
- Empathy and Compassion.
- Punctuality.
- Ability to stretch long hours and work for the bigger vision of the company.
- Experience with microsoft office and G-suite (google). Basics of microsoft excel for reporting purposes is a MUST.
EDI Developer / Map Conversion Specialist
Role Summary:
Responsible for converting 441 existing EDI maps into the PortPro-compatible format and testing them for 147 customer configurations.
Key Responsibilities:
- Analyze existing EDI maps in Profit Tools.
- Convert, reconfigure, or rebuild maps for PortPro.
- Ensure accuracy in mapping and transformation logic.
- Unit test and debug EDI transactions.
- Support system integration and UAT phases.
Skills Required:
- Proficiency in EDI standards (X12, EDIFACT) and transaction sets.
- Hands-on experience in EDI mapping tools.
- Familiarity with both Profit Tools and PortPro data structures.
- SQL and XML/JSON data handling skills.
- Experience with scripting for automation (Python, Shell scripting preferred).
- Strong troubleshooting and debugging skills.
Role- Admin Executive
Location- Pune
Working Days- 6 Days Full Time Work from Office
About : Organization is a premier institution dedicated to nurturing the next generation of fitness professionals. We offer specialized diploma programs in Fitness Training and Nutrition, emphasizing practical learning and industry-relevant skills. Our state-of-the-art facilities, experienced faculty, and supportive environment provide students with the ideal platform to achieve their career goals in the fitness industry.
Work Culture: At Organization, we foster a collaborative, inclusive, and growth-oriented work culture. Our team is passionate about fitness and education, committed to making a positive impact on our students' lives. We value innovation, creativity, and a growth mind-set, offering a supportive and fulfilling work environment.
Job description:
A.Administration:
• Coordination with all the departments as per the requirement
• Contacting Students if there are any changes in their Lecture Schedule
• Follow-up calls to Students regarding the PDCs (Post-dated Cheque), missed lectures EMIs, etc.
• Exams: Supervising In-house Theory Exams and Practical exams/pre-requisite calls to students for remote exams
• Banking: Cash deposition/Cheque deposition
• Administer the distribution and collection of lockers for staffs and students
• School Stock: Printing item, Toiletry and Stationery
B.Reception:
• Responsible for welcoming students/visitors/staffs at the school
• Responsible for handling incoming calls
• Managing the school notice board and organizing classrooms
• Maintaining attendance of students and staffs
• Checking the hygiene and cleanliness of the entire school
C.Cash Management:
• Handling Petty Cash of School
• Preparing Payment vouchers and coordination the same with the Accounts Team
What are we looking for:
• Good Communication Skill and Extremely Logical & Multitasking
• Well versed with computer skills (MS office, Excel, Word & PowerPoint, etc.
If Anyone interested apply through link:- https://tiny.cc/NGtalent
JavaWe are seeking a seasoned Engineering, Senior Manager (M3 Level) to join our dynamic team. As a first-line manager, you will lead a team of talented engineers, driving technical excellence, fostering a culture of ownership, and ensuring the successful delivery of high-impact projects. You will be responsible for guiding technical decisions, managing team performance, and aligning engineering efforts with business goals.
Responsibilities:
Technical Leadership:
• Provide technical leadership and direction for major projects, ensuring alignment with business goals and industry best practices.
• Be hands-on with code, maintaining high technical standards and actively participating in design and architecture decisions, code reviews, and helping engineers optimize their code.
• Ensure that high standards of performance, scalability, and reliability are maintained when architecting, designing, and developing complex software systems and applications.
• Ensure accountability for the team’s technical decisions and enforce engineering best practices (e.g., documentation, automation, code management, security principles, leverage CoPilot).
• Ensure the health and quality of services and incidents, proactively identifying and addressing issues. Utilize service health indicators and telemetry for action. Implement best practices for operational excellence.
• Play a pivotal role in the R.I.D.E. (Review, Inspect, Decide, Execute) framework. • Understand CI/CD pipelines from build, test, to deploy phases.
Team Management:
• Lead and manage a team of software engineers, fostering a collaborative and highperformance environment. Conduct regular performance reviews, provide feedback, and support professional development.
• Foster a culture of service ownership and enhance team engagement.
• Drive succession planning and engineering efficiency, focusing on quality and developer experience through data-driven approaches.
• Promote a growth mindset, understanding and driving organizational change.
• Actively seek opportunities for team growth and cross-functional collaboration.
• Works and guides the team on how to operate in a DevOps Model. Taking ownership from working with product management on requirements to design, develop, test, deploy and maintain the software in production.
Minimum Qualifications: • Bachelor’s degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience. • 11+ years of experience in software development, with 3+ years in a technical leadership role and 2+ years in a people management role. • Proven track record of leading and delivering large-scale, complex software projects. • Deep expertise in one or more programming languages such as Python, Java, JavaScript. • Extensive experience with software architecture and design patterns. • Strong understanding of cloud technologies and DevOps principles. • Excellent problem-solving skills and attention to detail. • Excellent communication and leadership skills, with a demonstrated ability to influence and drive chang
Inside Sales Executive
Skill requirement: 4+yrs exp in outbound sales and lead generation in a similar industry. Excellent communication skills are a must. IT background preferred.
JD
- Generate quality Leads from Online Sources starting by Searching the database ( Linkedin, Twitter, Facebook etc) or target audience (B2B) from the internet or other sources till generating suspects and prospects for the Sales Closure team
- Locate the right person in the organization and Make the first pitch
- Send solutions and Services marketing collateral/ material over email
- Follow up, pitch, and convince the customer to try us/take a demo or free trial of services wherever we offer.
- Schedule an online meeting or discussion or chat with interested suspects through skype/phone for the sales closure team
- Use our sales CRM tool, and update it at every step of the process.
- Maintain and build up a regular ongoing relationship with your suspects through skype, LinkedIn and other online social network sites sources
- Validate Leads by following our Sales qualification process
- Responsible for Data Mining and Market Research through the internet, Building databases, Proficient in secondary research.
Team: US Recruiting
Division: Operations
Location Gurgaon / Noida
Role Overview
This is front line management role and candidate selected will be responsible for day-to-day successful operations of US IT Full Lifecycle Recruitment Team and individual performance targets. Your key responsibilities will be to meet process metrics as per defined service level agreements (SLAs) and quality standards. As leading face of team this role requires a self-motivated, excellent communicator and equally hands-on to mentor, coach and support team meeting process objectives and deliverables and meet and exceed performance.
Key Accountabilities
As a team leader, your primary role will be to provide high quality, consistent and effective support in a timely manner in one or more areas listed below:
• To research Internal and External job boards and other websites for suitable candidates based on keyword searches and, Google, Xray and other open sources
• Expertise in creating and amending Boolean search strings
• Candidate management: screening interview, assessment, interview co-ordination, taking and sharing feedback, negotiations, post offer candidate engagement, onboarding – co-ordinate with concerned stakeholder for smooth onboarding and pipeline readiness for offered positions
• Job management: timely, relevant and adequate numbers of profiles submissions, volume management and successful closure
• Stakeholder / client management: understanding requirements, challenges and recommend and support in filling positions
• Meeting self and team’s daily targets
• Identifying and allocating roles / work allocation to the team
• Monitoring and reporting on team and individual performance across the team.
• Meeting individual recruitment targets – sourcing and submittals
• Providing training / refresher sessions for the team members whenever required
• Sample quality audits on candidate profiles being shortlisted by the team before they are sent to the stakeholders / consultants
• Ensuring candidate information is updated efficiently and accurately on the system
• Manage the workload of a team & ensure work is completed as per defined priority & business SLAs
• Ensure adherence to process guides and SOPs to ensure smooth service delivery
• Responsible for organizing & delivering training and maintaining training manuals.
• Monitoring and reporting on team and individual performance across the team.
• Regularly report any issues and changes to business teams with solution approach
• Ensure client / business expectations are met at a minimum exceeded as the norm.
• Effective management & control of escalations / complaints/ conflicts and keeping line manager updated on real time basis
• Drive changes in process & implementing agreed plans and actions
• Look for opportunities for continuous process improvements
• Drive organizational initiatives to meet organizational goals
• Ensuring self and team adherence to requirements of Data Transfer Agreement and various other company policies and procedures.
• Manage access through JGL review
• Follow business updates from time to time
• Providing feedback to team members on their performance, productivity and code of conduct and overall performance management
• Manage operational queries from team, recommend solutions, escalate where necessary
• To support the successful transition of new offshore activities / work streams
• Engage with the stakeholders both on email and call for query resolution and discussions
• Respond to recommendations for improvement from the business on the quality of the candidates supplied.
• Provide support across all of the teams within the company , supporting other teams to improve their knowledge and processes
• Ensure awareness and understanding of dashboards / KPI’s / SLA’s performance
• Ensure the team meet and exceed SLAs at all times
• Ensure 100% accuracy of the work being delivered by the team following the agreed quality guidelines
• Ensure all activities are aligned to the company's brand values
Skills & Experience Must Have
• Overall 5+ years of experience in US IT full lifecycle recruitment including candidate, job and client / stakeholder management
• Minimum 2 year of experience as a Team Leader or similar role
• Hands-on experience of job boards like LinkedIn Recruiter, Monster, Dice, CareerBuilder etc.
• Sound knowledge of IT skills in the US Job Market – tax terms, work authorizations, work types etc.
• Expertise in preparing and using search strings and techniques (Boolean, Xray searches etc.)
• Experience in mentoring, coaching and sharing feedback
• MIS and Reporting with sound experience in MS Office (like Word, Power point Excel & Outlook)
• Excellent communication skills (written and verbal) – an extrovert with strong comprehension, articulation and presentation skills
• In-depth knowledge of performance metrics
• Experience with organizing training programs
• Sense of ownership and pride in your performance
• Critical thinker and problem-solving skills
• Eye for detail with strong planning, analytical, prioritization and multi-tasking skills
• Team player, self-motivated, proactive and energetic
• Good time-management skills
React.js
NodeJS (Node.js)
MongoDB
JavascriptWho should not apply for this job
- If you are looking for a 100% hike in your salary but can't commit to what value you will bring on the table
- If you never read books
- If you jump companies every 11-12 months
- If you are not comfortable working on Saturdays
- If you have less than 2 years of experience
- If you have more than 4 years of experience
At this position you will:
- Get solid experience with high-load distributed architecture using REST and High load services.
- Work with automated CI/CD processes, AWS cloud, and VoIP.
- Implement and support microservices based on Elasticsearch, Mongo, and frontend.
Key-Skills Required:
Node.js | Express | REST Api | Javascript | Redux-Saga | MongoDB | Web security TLS/SSL | Web Sockets | Promises & Call-backs | Database & Data structures | Redis | Elasticseach | React.Js
Key Deliverables:
- New feature design and implementation, Bug fixing, testing and performance tuning.
- Work on the API and Engines.
- Code deployment on cloud & maintenance of the same.
- Take complete ownership of a product/feature from setup to deployment.
- Time-bound feature delivery & updating.
- Cost-saving using efficient & effective technologies
Role and Responsibilities:
- Work on back-end (+ frontend integration) development of core scripts using NodeJS / MongoDB /Express /Redux, and Redis.
- Manage Key-value based databases like Redis.
- Active participation in the development of a sophisticated platform as one of the leading developers.
- Document code consistently throughout the development process by listing a description of the program, special instructions, and any changes made in database tables on procedural, modular, and database level.
- Respond promptly and professionally to bug reports.
- Knowledge of bluebird.js (Promises), Async, etc will be of advantage.
- Coding and programming using Object-Oriented Programming, Data Structure and Algorithms, architecture/ design and build RESTful API.
- Passionate about building products and features and build the product from scratch with thrust on Web security, TLS/SSL, web sockets, etc
- Knows one or more of Wireframes/ Prototyping/ Functional Documentation of business.
4-10 LPA based on experience and on performance in the interview round (70% Fixed - 30% Variable Incentive based on performance/delivery schedule)
(We do ZERO deductions since the salary will be paid from US/Singapore)
Amazon Web Services (AWS)We are a team of SysOps/DevOps engineers
with one goal in mind -to keep your online business up and running 24/7.Solving problems is
our thing, but we believe that dealing with the same issues over and over again is
unnecessary and counterproductive. Our objective is to find the ultimate solution for each
and every problem! Though, each one of us is different, we have the same goal: to make
our customer's life easier and enjoy it at the same time.
Scope & Responsibilities
As a Department Leader, you will be responsible for managing and mentoring the team of
Linux systems administrators on a daily basis. You will help build and grow the sys admins
team and lead them to success. As Systems Management Department Leader, you will work
both as a People Manager and a Senior Systems Administrator.
As Manager you will recruit and retain a high motivated and professional team of
administrators. Together with our CTO and HR team, youre going to define recruitment
needs in your team and participate in the recruitment process. You will also work on
improving the onboarding process for new employees.
More tech part of the job contains designing and managing systems, tools, and infrastructure
to match our customers needs and provide them with outstanding, safe and reliable
solutions.
This position requires you to be able to devise proactive solutions to project-related issues
and inspire trust in teammates. Are you a team player who is ready to work with our team to
find solutions and are AWS Certified ? We await your CV
Skills & Certifications
- Proven team building and management background (2+ years)
- Strong project, process and people management skills
- Excellent communication skills in English
- Strong background in Linux administration (4+ years experience)
- Amazon AWS certification preferred (EC2, ECS, EKS, Lambda, IAM, KMS)
- Automation (we use Ansible)
- Infrastructure as code (we use Terraform)
- Knowledge of CI/CD tools and best practices
- Comfort with collaboration across multiple projects
- Ability to lead and coordinate team of professionals on daily basis
This position also requires you to be able to participate in on-call
schedules.Roles and Responsibilities
Javascript
AngularJS (1.x)
C#
HTML/CSS
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