11+ Phone support Jobs in Delhi, NCR and Gurgaon | Phone support Job openings in Delhi, NCR and Gurgaon
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Almost a decade old, it is a venture committed to bring together a varied range of traditional crafts and techniques of dyeing, weaving, printing and hand embroidery. The founders have dedicated their life to promote Indian Block Prints and provide employment and Hand-Embroidery training to women so that numerous underprivileged women can be empowered.
- Creating, maintaining reports and presenting it to stakeholders.
- Managing large amounts of calls and emails, and social media, if required.
- Identifying and assessing customer’s needs to achieve satisfaction.
- Handling customer complaints, providing appropriate solutions and alternatives within the time limits; following up to ensure resolution
- Providing accurate, valid and complete information by using the right methods/ tools
- Following communication procedures, guidelines and policies
- Taking the extra mile to engage customers
- Strong customer handling skills on phone and email.
- Familiar with CRM systems and practices.
- Prior experience with Freshdesk and Magento would be a plus.
- Customer orientation and ability to adapt/ respond to different types of people.
- Excellent communication skills ( both written and verbal ).
- Ability to multitask, prioritize and manage time effectively.
- Empathy and Compassion.
- Punctuality.
- Ability to stretch long hours and work for the bigger vision of the company.
- Experience with microsoft office and G-suite (google). Basics of microsoft excel for reporting purposes is a MUST.
React.jsStrong MERN / Frontend Developer Profile
Mandatory (Experience 1): Must have 2+ years of hands-on experience in software development using MERN stack (MongoDB, Express.js, React.js, Node.js)
Mandatory (Experience 2): Must have 1+ years of frontend development experience with React.js, HTML5, CSS3, JavaScript (ES6+);
Mandatory (Experience 3): Must have experience with Next.js (SSR/SSG, API routes, Server Actions)
Mandatory (Experience 4): Hands-on experience in building RESTful APIs using Node.js and Express.js
Mandatory (Experience 5): Experience writing unit test cases using Mocha, Chai, Jest (or similar), and working in Agile/Scrum environments
Preferred
Preferred (Experience) – Exposure to GCP/AWS/DevOps and cloud-native development
Preferred (Educataion) – B.E /B.Tech /BCA
JavaStrong Data Architect, Lead Data Engineer, Engineering Manager / Director Profile
Mandatory (Experience 1) - Must have 10+ YOE in Data Engineering roles, with at least 2+ years in a Leadership role
Mandatory (Experience 2) - Must have 7+ YOE in hands-on Tech development with Java (Highly preferred) or Python, Node.JS, GoLang
Mandatory (Experience 3) - Must have recent 4+ YOE with high-growth Product startups, and should have implemented Data Engineering systems from an early stage in the Company
Mandatory (Experience 4) - Must have strong experience in large data technologies, tools like HDFS, YARN, Map-Reduce, Hive, Kafka, Spark, Airflow, Presto etc.
Mandatory (Experience 5) - Strong expertise in HLD and LLD, to design scalable, maintainable data architectures.
Mandatory (Team Management) - Must have managed a team of atleast 5+ Data Engineers (Read Leadership role in CV)
Mandatory (Education) - Must be from Tier - 1 Colleges, preferred IIT
Mandatory (Company) - B2B Product Companies with High data-traffic
Preferred Companies
MoEngage, Whatfix, Netcore Cloud, Clevertap, Hevo Data, Snowflake, Chargebee, Fractor.ai, Databricks, Dataweave, Wingman, Postman, Zoho, HighRadius, Freshworks, Mindtickle
Job Responsibilities Include:
- Generating business through online freelancing portals like UpWork, GURU, Freelancer, etc.
- Candidates should know how to generate business through Social Networking sites like Facebook, LinkedIn etc.
- Must have experience with bidding sites like Upwork, Guru, Lead generator, Calling, Drafting of proposals, Client interaction, Negotiation, also coordinate with technical team.
- Must be able to make proposals and replies to the leads.
- Must understand the running website /application development and must be able to explain those to the clients.
- Must have good Marketing skills, Expert in Social Media, Work individually & within the team.
- Must be able to conduct in depth market research about the clients in the targeted geography.
Skill-Set & Experience:
- Must have Experience with UPWORK, GURU, PPH, FIVER bidding portals.
- Must have expertise on LinkedIn.
- Strong Communication, Presentation Skills.
- Convincing, Negotiation skills.
- Must have knowledge of Lead Generation and closure.
- Must have experience with Client Communication and Team handling.
- Expertise in writing Business Proposals will be a plus point.
- Project Management Skills.
Job Location: Noida (Night Shift)
Education Qualification : BE / B Tech / BCA / MCA / MBA
At least: 2+ years experience Candidate should have prior Sales / BDE / BDM experience in the Software Development Company (Ecommerce & Web)
Machine Learning (ML)
Data ScienceSenior Data Scientist
Your goal: To improve the education process and improve the student experience through data.
The organization: Data Science for Learning Services Data Science and Machine Learning are core to Chegg. As a Student Hub, we want to ensure that students discover the full breadth of learning solutions we have to offer to get full value on their learning time with us. To create the most relevant and engaging interactions, we are solving a multitude of machine learning problems so that we can better model student behavior, link various types of content, optimize workflows, and provide a personalized experience.
The Role: Senior Data Scientist
As a Senior Data Scientist, you will focus on conducting research and development in NLP and ML. You will be responsible for writing production-quality code for data product solutions at Chegg. You will lead in identification and implementation of key projects to process data and knowledge discovery.
Responsibilities:
• Translate product requirements into AIML/NLP solutions
• Be able to think out of the box and be able to design novel solutions for the problem at hand
• Write production-quality code
• Be able to design data and annotation collection strategies
• Identify key evaluation metrics and release requirements for data products
• Integrate new data and design workflows
• Innovate, share, and educate team members and community
Requirements:
• Working experience in machine learning, NLP, recommendation systems, experimentation, or related fields, with a specialization in NLP • Working experience on large language models that cater to multiple tasks such as text generation, Q&A, summarization, translation etc is highly preferred
• Knowledge on MLOPs and deployment pipelines is a must
• Expertise on supervised, unsupervised and reinforcement ML algorithms.
• Strong programming skills in Python
• Top data wrangling skills using SQL or NOSQL queries
• Experience using containers to deploy real-time prediction services
• Passion for using technology to help students
• Excellent communication skills
• Good team player and a self-starter
• Outstanding analytical and problem-solving skills
• Experience working with ML pipeline products such as AWS Sagemaker, Google ML, or Databricks a plus.
Why do we exist?
Students are working harder than ever before to stabilize their future. Our recent research study called State of the Student shows that nearly 3 out of 4 students are working to support themselves through college and 1 in 3 students feel pressure to spend more than they can afford. We founded our business on provided affordable textbook rental options to address these issues. Since then, we’ve expanded our offerings to supplement many facets of higher educational learning through Chegg Study, Chegg Math, Chegg Writing, Chegg Internships, Thinkful Online Learning, and more, to support students beyond their college experience. These offerings lower financial concerns for students by modernizing their learning experience. We exist so students everywhere have a smarter, faster, more affordable way to student.
Video Shorts
Life at Chegg: https://jobs.chegg.com/Video-Shorts-Chegg-Services
Certified Great Place to Work!: http://reviews.greatplacetowork.com/chegg
Chegg India: http://www.cheggindia.com/
Chegg Israel: http://insider.geektime.co.il/organizations/chegg
Thinkful (a Chegg Online Learning Service): https://www.thinkful.com/about/#careers
Chegg out our culture and benefits!
http://www.chegg.com/jobs/benefits
https://www.youtube.com/watch?v=YYHnkwiD7Oo
Chegg is an equal-opportunity employer
Amazon Web Services (AWS)Roles and Responsibilities:
- To Maintain the required uptime for Azure Cloud and IT Infrastructure.
- To provide earliest resolution of the reported issues, which may include but not limited to cloud &
- end user related issues.
- Configuring and managing the alerts through Nagios, which may include but not limited to
- scripting knowledge.
- Linux and Windows Server administration.
- Managing Firewalls and Domain Controllers.
- Timely delivery of the assigned tasks.
Requirements:
- Having relevant experience of 3-8 yrs.
- Sound knowledge of Linux & Windows System administration
- Good Hands-on experience on Cloud-AWS/Azure ( Willing to work on Azure Cloud )
- Good knowledge of networking, firewall & domain controller
- Basic knowledge of DevOps/Scripting
- Owning accountability and responsibility for end-to-end tasks
React.js
React Native
Javascript
NodeJS (Node.js)
AngularJS (1.x)FULL STACK DEVELOPER
Responsibilities
• Develop interactive, user-friendly applications using the latest frameworks
• Deliver across the entire application life cycle in the stages of concept, design, build, deployment, test, and release to app stores and support.
• Collaborate with product owners and designers to translate product requirements and designs into reality
• Own and develop feature sets that involve responsive UIs and restful services to ensure a seamless user experience.
• Interact with the product, engineering, and business teams across geographies to leverage their expertise and contribute efficiently.
• Ensure that all components and the overall application are robust and easy to maintain.
• Continuously optimize and improve the application performance
• Proactively acquire knowledge of the latest industry trends and best practices in mobile technologies to implement them and educate the teams to increase the effectiveness of technology solutions.
Requirements
• B.Tech/ B.S. or M.Tech/ M.S. or equivalent in Computer Science, IT, or related field
• 2-6 years of experience
Mandatory Skills
• 2+ years of experience designing and building production-level web applications including:
• Programming knowledge in JavaScript, NodeJS
• Good knowledge in developing front-end software, with deep experience in one or more relevant
front-end frameworks (ReactJs, Angular, Vue etc.).
• Expertise in Web/mobile app development using React Native
• Experience in product development on mobile platforms using React Native
• Familiar in developing backend (JS/Node/C#).
• Basic understanding of RDBMS databases
• Working knowledge of design patterns, SOLID principles, and development best practices. Ability to
independently write code and unit test cases
• Mastery of standard frontend technologies like modern HTML, CSS, JavaScript (we use React,
Redux, Webpack, NodeJS etc.), REST, and JSON.
Desirable Skills
• ES6/7, Node, package management /webpack/parcel.
• Exposure to data modeling with any of the database technologies.
• Full stack understanding of web/mobile/API/database development concepts and patterns.
• Experience in DevOps would be a plus.
• Experience in TypeScript would be a plus.
• Excitement about the latest trends in application design
Our client is more than 2 decades old NBFC registered with the RBI. The company was set up with an aim to empower rural entrepreneurs, SMEs, and small institutions by micro-financing. The company has come a long way since its inception in 1992 and has evolved with time with the introduction of its App in the small loans sector. At present, the company has more than 5000 employees and has serviced millions of borrowers to accomplish their dreams.
The group has diversified into the education segment and is running two schools. The schools are part of one of the largest private school chains in India. The schools have a flourishing family of 350 teachers and 6500 students. The leadership team at the helm of the company has demonstrable experience in financial services and has built the company by upholding the trust of its customers.
- Planning, monitoring and updating the ongoing company presence on social media
- Launching optimized online advertisements to increase company and brand awareness
- Being actively involved in SEO efforts (keyword, image optimization, etc.)
- Preparing online newsletters and promotional emails and organizing their distribution through various channels
- Measuring the performance of digital marketing efforts using a variety of Web analytics tools (Google Analytics, SEM Rush etc.)
- Acquiring insights into online marketing trends and keep strategies up-to-date.
- Maintaining partnerships with media agencies and vendors
What you need to have:
- Experience 0 to 1 year
- Understanding of digital marketing concepts
- Skills and experience in creative content writing
- Analytical mindset and critical thinking
- The right candidate will have excellent English communication skills and presentation skills.
- Excellent communication and interpersonal skills
- Passion for all things marketing and technology
- Must have a passion for writing
- BSc/ BA/ BMM in marketing or relevant field
- Benefits: Being part of a startup thats turning out to be a game-changer
What you will do:
- Reviewing, drafting and negotiating commercial agreements and legal documents ensuring the company’s interests are fully protected in all contracts entered into
- Providing timely and commercially sound guidance and advice to management on all regulatory matters
- Executing of Legal Contracts & Agreements of all types and nature viz. vendor, purchase contracts, rental, sale deeds, NDAs, consultancy contracts, technology licensing, manpower related, etc.
- Implementing corporate actions like buyback, incorporation, restructuring, mergers or other similar activities
- Preparing for and conducting Board and general meetings, minutes & proceedings of Board & general meetings; maintaining other statutory registers
- Filing of various forms, resolutions, and returns under the Companies Act, correspondence, and filing returns with various statutory authorities
- Preparing and circulating circular resolutions for board and committee approval from time to time
- Recommending changes to processes and procedures to reduce compliance risk and raising operational standards
- Assisting auditors by providing required clarifications and compliance of audit requirements as well as implementation of audit observations
- Assisting management with legal aspects of Fraud management
- Assisting with communication with government agencies seeking information regarding possible fraud cases
- Handling customer complaints and consumer legal notices and taking initiative for amicable settlement of the same
What you need to have:
- Bachelor's Degree in Law (LLB) from a reputed college
- Membership of the Institute of Companies Secretaries of India
- 3 to 5 years experience in a regulated financial firm
- Experience in B2B and B2C financial institutions, fintech companies, and credit institutions
- Expertise in Indian laws and regulations concerning payments products such as credit cards, debit cards, direct debit, eMoney, consumer credit, and alternative payment methods
- Excellent oral, written and business communication skills in English
- Ability to provide independent advice to senior level management on highly technical matters with proper analysis
- Knowledge of and experience with laws dealing with government and/or commercial contract administration, particularly contract negotiation, preparation, and administration
- Good planning and organizational skills
- Proven ability to delicately solve sensitive matters
- Ability to establish effective working relationships throughout the Company
- Ability to accurately proofread and correct documents
- Ability to set priorities and work under pressure
- Ability to prepare reports, research and explore assigned tasks
Almost a decade old, it is a venture committed to bring together a varied range of traditional crafts and techniques of dyeing, weaving, printing and hand embroidery. The founders have dedicated their life to promote Indian Block Prints and provide employment and Hand-Embroidery training to women so that numerous underprivileged women can be empowered.
- Ideating and executing an overall brand strategy and tone of voice to drive engagement.
- Developing brand awareness and generating inbound traffic.
- Defining the brand pillars and narrative for the brand, working closely with the leadership of the company.
- Coordinating with external agencies & internal teams to prepare creative briefs and media plans for campaigns while ensuring that brand guidelines are effectively followed.
- Ensuring all content is on-brand, consistent in terms of style, quality and tone of voice, and is also optimized for search and social promotions.
- Using a brand publisher mindset to create content our customer base is looking for and then to optimizing the path to conversion.
- Leading a team, setting goals and tuning them to give their best performance.
- Being accountable for all content marketing initiatives to drive traffic, engagement, leads, that deliver sales and customer retention.
- Devising an effective content strategy and identify various marketing avenues to leverage said content to meet business objectives.
- Identifying customers' needs and gaps in our narrative/ content strategy and recommend new ideas.
- Collaborating across functions and silos to deliver an effective content marketing strategy and editorial plan to meet the business objectives at the lowest possible cost
- Managing Editorial requirements includng basic SEO understanding, content categorization and structure, content development, distribution and measurement.
- Developing and managing editorial calendar and organization workflows.
- Leveraging all supporting social channels including Facebook, Instagram, LinkedIn, Twitter, Youtube etc. for content distribution. The person must understand the best practices of the main social media channels, which content and approaches work on each, and why.
- Managing Social Media Execution: End to end social media execution, optimisation and reporting.
- Managing day-to-day operations including conceptualising the social media calendar, coordinating with the designers, tweets, status updates, comments, issue resolution of customers, planning promotions & contests, etc.
- Partnering with Influencers/ KOL's and other Production houses for brand collaborations.
- Running facebook ads such as campaigns, web conversion ads etc . Planning offline marketing campaigns & Influencer activities
- Hands on experience, working on new age brands/ social channels preferably in digital-first app-based businesses.
- Passionate about people, culture, brands and storying telling
- Excellent verbal and written English communication skills
- Excellent understanding of social media platforms
- Ability to analyze data related to traffic, conversions
- Delivering high quality work while meeting deadlines
- Desire to work in a fast-paced start-up environment
- Comfortable with all forms of content - videos, photoshoots, editing softwares etc.
- A keen internist in psychology would be a great plus.
- Adept at handling people and external agencies.
- Masters in Marketing, Branding or equivalent. Additional Certifications will be a plus
- Professional Degree in a relevant field will be a plus
- Minimum 10 years of experience preferably in a B2C product based company
.NET
C#
jQueryRole Description of Senior Software Engineer (.Net) – Full Stack
Your role would primarily be to strengthen our product by building and adding new product and improving the existing product features on the platform to improve existing offerings like
- AI enabled remote proctoring and video-based Virtual Examination Solutions
- Coding Skills Evaluation Solution for 15+ programming languages
- Interview Product Like AonLive for corporates to virtually interview candidates.
- CoCubes Assessment to assess candidates and apply for Jobs
The position will be based out of Gurgaon.
Primary Responsibilities
- .Net programming to build a world class product which is scalable and secure (model to be used by millions of users)
- Responsible for designing and appropriately structuring of code, developing modules, testing and productionalizing the modules with minimal handholding.
- Own the delivery of modules with minimal supervision and ensure delivery as per release plan
- Deliver product releases in rapid iterations; manage risks, dependencies, quality issues, delivery and integration timelines
- Contribute individually as well as manage a small team of junior resources
- Ensure compliance with guidelines, framework and best practices of the organization
- Work with global team and global products
Experience
- 3-6 years of strong experience in C#, Asp.Net/MVC/Razor Pages, SQL, Java Script, Jquery/Angular JS and HTML
• Strong programming and web development expertise in ASP.Net
• Experienced in handling end to end modules / client delivery independently
• Should have managed junior team members
Desired Qualifications / Traits
- Good business acumen and analytical / problem solving abilities (including eye for detail)
• Self driven, persistent, action oriented and goal driven
• Integrity and professionalism in work
We Strongly Believe in
- Work Life Balance – Maintain a healthy balance between your work and personal life.
- Open Culture– We encourage open communication and feedback. Every one is easily approachable. No closed work cubicle in the office.
- Empowerment–Employees are given certain degree of autonomy and responsibility for decision making.
- Fun at Work – We believe fun and work go hand in hand. Parties and celebrating various occasions are integral part of the culture.
- Learning & Development–Through periodic AON training programs, focus is to keep improving employee’s technical and business skill.
Compensation
Compensation is best in the industry depending on experience and skills.
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