11+ Phone support Jobs in Delhi, NCR and Gurgaon | Phone support Job openings in Delhi, NCR and Gurgaon
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NCR (Delhi | Gurgaon | Noida)
3 - 7 yrs
₹4L - ₹5.5L / yr
Phone support
Customer Relationship Management (CRM)
Customer Support
Customer Service
Magento
+4 more
Are you an expert in understanding clients' needs and giving them the world class experience with a fashion brand?
Our client is the most sought after traditional Indian outfit manufacturing and exporting company. Their contemporary and stylishly designed clothes are full of unique patterns, matchless embroidery, gorgeous mirror-work and beautiful block prints.
Almost a decade old, it is a venture committed to bring together a varied range of traditional crafts and techniques of dyeing, weaving, printing and hand embroidery. The founders have dedicated their life to promote Indian Block Prints and provide employment and Hand-Embroidery training to women so that numerous underprivileged women can be empowered.
Almost a decade old, it is a venture committed to bring together a varied range of traditional crafts and techniques of dyeing, weaving, printing and hand embroidery. The founders have dedicated their life to promote Indian Block Prints and provide employment and Hand-Embroidery training to women so that numerous underprivileged women can be empowered.
As a Senior Associate - Customer Experience, you will build sustainable relationships and trust with customers through open and interactive communication
What you will do:
- Creating, maintaining reports and presenting it to stakeholders.
- Managing large amounts of calls and emails, and social media, if required.
- Identifying and assessing customer’s needs to achieve satisfaction.
- Handling customer complaints, providing appropriate solutions and alternatives within the time limits; following up to ensure resolution
- Providing accurate, valid and complete information by using the right methods/ tools
- Following communication procedures, guidelines and policies
- Taking the extra mile to engage customers
- Strong customer handling skills on phone and email.
- Familiar with CRM systems and practices.
- Prior experience with Freshdesk and Magento would be a plus.
- Customer orientation and ability to adapt/ respond to different types of people.
- Excellent communication skills ( both written and verbal ).
- Ability to multitask, prioritize and manage time effectively.
- Empathy and Compassion.
- Punctuality.
- Ability to stretch long hours and work for the bigger vision of the company.
- Experience with microsoft office and G-suite (google). Basics of microsoft excel for reporting purposes is a MUST.
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Delhi, Noida, Ghaziabad, Faridabad
0 - 1 yrs
₹0.8L - ₹1.8L / yr
Search Engine Optimization (SEO)
Off Page
What You’ll Do:
Implement off-page SEO strategies to improve website rankings.
Build and manage high-quality backlinks through outreach and link-building techniques.
Research and analyze competitor backlink profiles.
Conduct keyword research to optimize link-building efforts.
Utilize tools like Ahrefs, SEMrush, and Google Search Console for performance tracking.
Collaborate with content teams for guest posting and link acquisition.
Engage in forum discussions, social bookmarking, and other off-page activities.
What We’re Looking For:
6 months to 1 year of experience in Off-Page SEO.
Familiarity with link-building tools and strategies.
Basic knowledge of Google Analytics and Search Console.
Experience with Canva for creating simple infographics and PPTs.
Passion for digital marketing and eagerness to learn.
Why Join Us?
Work on exciting projects that enhance your SEO expertise.
Gain hands-on experience with industry-leading SEO tools.
Be part of a supportive and growth-oriented team.
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Noida, Gurugram, Moradabad, Delhi, Ghaziabad, delhi, Faridabad, Aligarh, Muzaffarnagar
1 - 6 yrs
₹10L - ₹28L / yr
Product Management
Product development
Business Analysis
Problem solving
Innovation
+3 more
As an EIR, you will be deployed on strategic projects / initiatives that have a key bearing on
establishing Nexprt’s scale-up plan, user-feedback cycles, or supply-side strategy. Across all projects, you’ll be tasked with scoping the problem, building a set of experiments, executing the experiments with the help of the product/engineering/demand/supply teams, and establishing scalable processes for the future. Some examples:
● Identifying new buyer groups / customer segments for growth, and developing relevant supply side value propositions, GTM strategies, and fulfilment engines
● Leading supply and product growth into new sub-categories, categories, sourcing
regions/countries, and user segments: identifying the right set of suppliers, running pilots,
setting pricing and quality standards, and scaling products to run on auto-pilot
● Building technology tools that help scale operations / productize ground operations, in
conjunction with product & engineering teams - digitising supply chains, QA QC, pricing and more
● Driving innovation across product development and manufacturing - experimenting with new raw materials, processes, packaging, order-fulfillment models and more
Working on critical projects, you’d be expected to leverage deep problem solving and business understanding - and lead projects to the point of completion. You will work closely with verticals in the organization, to ensure execution of projects.
establishing Nexprt’s scale-up plan, user-feedback cycles, or supply-side strategy. Across all projects, you’ll be tasked with scoping the problem, building a set of experiments, executing the experiments with the help of the product/engineering/demand/supply teams, and establishing scalable processes for the future. Some examples:
● Identifying new buyer groups / customer segments for growth, and developing relevant supply side value propositions, GTM strategies, and fulfilment engines
● Leading supply and product growth into new sub-categories, categories, sourcing
regions/countries, and user segments: identifying the right set of suppliers, running pilots,
setting pricing and quality standards, and scaling products to run on auto-pilot
● Building technology tools that help scale operations / productize ground operations, in
conjunction with product & engineering teams - digitising supply chains, QA QC, pricing and more
● Driving innovation across product development and manufacturing - experimenting with new raw materials, processes, packaging, order-fulfillment models and more
Working on critical projects, you’d be expected to leverage deep problem solving and business understanding - and lead projects to the point of completion. You will work closely with verticals in the organization, to ensure execution of projects.
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NCR (Delhi | Gurgaon | Noida)
1 - 5 yrs
₹4L - ₹8L / yr
Net IQ
Novell IDM
NetIQ
Roles and Responsibilities of MicroFocus / NetIQ Developer IDM 4.5 Resource:
- Suggest high level plan for implementation of Password Reset Self Service module
- Deploy and configure Password reset Self service module in Dev IDM infrastructure
- Perform PoC of Password Reset Self Service for Desktop / Laptop, VDI (Dell Thin OS), Flex in collaboration with different teams.
- Provide assistance w.r.t any issues encountered during validation testing of the PoC / DEV environment.
- Interface / Liaise with NetIQ and provide further inputs in case any bug is reported during testing of the PoC / DEV environment.
- Provide assistance to L2 / L3 resources during deployment of the solution in UAT and Prod and work closely with required stakeholders on sanity checks post deployment in UAT and Prod environments.
Core Technical Skills:
3 to 8 years of technical architecture experience integrating identity and access management software into clients' infrastructure and applications.
"Identity and Access Management familiarity in one or more of the following areas:
• Novell/ NetIQ / MicroFocus IDAM suite of Products
• Enterprise Directory Architecture and Design including directory schema, namespace and replication topology experience
NetIQ Developer
Must-haves:
• Experience with NetIQ Self-service Password Reset (SSPR) utility
• Experience with NetIQ / Novell eDirectory
• 1-2 years’ experience with at least one of the following development environments/languages: J2EE, Java, PowerShell, Python, .NET, C#, Perl, UNIX Shell Scripting, PL/SQL.
• Experience with one or more databases such as Oracle, IBM and MS SQL etc.
• Experience managing projects through the full system development lifecycle
Should-haves:
• Familiarity with Oracle WebLogic, JBOSS, Tomcat, Glassfish or IBM WebSphere
• Familiarity with: major operating systems such as Microsoft Windows and Unix;
• Familiarity with federated identity and web services security concepts such as SAML, Liberty ID-FF and ID-WSF, WS-Federation, OpenID, OAuth and WS-Security
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Noida
6 - 12 yrs
₹8L - ₹12L / yr
Partnership and Alliances
Business partnership
Strategic alliance
Partnership
Partner relationship management
Job Description:
- Develop business plans and manage partnerships to offer value added services for Prepaid card users.
- Compare with competition, keep track and maintain competitive track sheet.
- Brings strategic tie-ups which can aligned with card offerings.
- Building relationships with affiliates & partners for more business, better placements & visibility.
- Managing end-to-end promotions & offer execution for partner sale events- Festive campaigns, OEM launches.
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Noida
3 - 8 yrs
₹7L - ₹12L / yr
Software Testing (QA)
Manual testing
Load Testing
Performance Testing
Stress Testing
+4 more
We are an age-tech startup revolutionizing healthcare with real-time data. We are creating a connected-care ecosystem that uses AI-enabled Health Algorithms and medical devices (IoT & Wearables) to digitize medical information exchange.
Essential for this position :
- 3-4 years of experience as a manual tester
- Good understanding and experience with Microsoft Azure (or AWS)
- Good understanding and experience with APIs and microservices
- Experience with CI/CD pipelines (ideally Azure DevOps)
Any of the following exp will be preferred :
- Writing automated tests
- TDD and BDD
- Contributing to open source community
- DevOps, monitoring and alerting
- Experience with Health-tech, FHIR, Wearables, IoT, Big data
Essential for this position :
- 3-4 years of experience as a manual tester
- Good understanding and experience with Microsoft Azure (or AWS)
- Good understanding and experience with APIs and microservices
- Experience with CI/CD pipelines (ideally Azure DevOps)
Any of the following exp will be preferred :
- Writing automated tests
- TDD and BDD
- Contributing to open source community
- DevOps, monitoring and alerting
- Experience with Health-tech, FHIR, Wearables, IoT, Big data
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Delhi, Gurugram, Noida, Ghaziabad, Faridabad
7 - 14 yrs
₹20L - ₹55L / yr
Python
DjangoWhat you will do
- You will design and develop large scale distributed services.
- You will analyze and improve the efficiency, scalability, stability, and security of the platform as a whole.
- You will act as the primary owner of one or more components while driving innovation in your area of ownership.
- You will proactively research & evaluate new tools, technologies, and techniques to improve the value of the system.
- You will work with engineering leadership in solving and architecting solutions for challenging or complex development issues.
- You will work independently and handle dependencies with very minimal oversight.
- You will take initiatives in developing and maintaining integrations of best practices within the back-end.
- You will help identify systemic issues, performance bottlenecks and work on design/architect improvements.
What You Should Have
- You have 2+ years of experience in product software development.
- You have designed and scaled up the system.
- You have a strong understanding of Data Structures and Algorithms.
- You are an incessant problem solver and tougher the problem gets, more fun you have.
- You have strong command in any one or more of the following languages: Python.
- You understand the business impact of your decisions.
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Bengaluru (Bangalore), Mumbai, Chennai, Hyderabad, Cochin, Gurugram, Noida, Delhi, Ghaziabad, Faridabad
5 - 10 yrs
₹15L - ₹30L / yr
SFDC
Salesforce development
Salesforce
Salesforce Lightning
Salesforce Apex
+3 more
Tester with experience in SFDC Testing
Test Case preparations
Lightning( Aura , LWC Components), Apex, Triggers, Process builders
Test Case preparations
Lightning( Aura , LWC Components), Apex, Triggers, Process builders
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Indore, Pune, Bengaluru (Bangalore), Noida, Gurugram, Delhi
3 - 15 yrs
₹5L - ₹30L / yr
JIRA
JIRA Agile
Software deployment
Title:- Jira Consultant
Location:- Indore/Bangalore/Pune/Gurgaon
Contract Duration: 6-12 months
Job Description
Understand our business and advise on the best way to use JIRA
Help implement governance of our JIRA usage
Ensure JIRA projects are standardised for development teams
Document our usage of JIRA
Create training material for new hires
SME on workflow, plugins and all JIRA functionality
Consult with teams on how to use JIRA effectively – PMO, PLM Team, Solution Team, Leadership, Business Analysts, Tribe Leads, etc
Setup and maintain reports
Advise on best practices for maintaining JIRA.
Experience required
Experience of designing and managing large scale JIRA deployments in software development environments using agile.
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Mumbai, NCR (Delhi | Gurgaon | Noida)
8 - 14 yrs
₹45L - ₹65L / yr
LeadershipEngineering Management
Team leadership
Building and leading high-performing teams through effective hiring and coaching
• Develop and lead the execution of the engineering roadmap
• Develop the technical strategy and scalable architecture using modern distributed application
software that meets the overall business requirements
• Ability to create and implement software engineering solutions using modern software engineering
best practices
• Willing to roll up sleeves and get into codebase from time to time
• Provide technical direction on all software development activities
At least 8 years working experience in software/product engineering in fast-paced environments
• At least 2 years of experience in a senior-level engineering management role, leading large teams of
engineers and driving large-scale projects and products, in collaboration with product, design and
commercial teams
• Excellent stakeholder management and strong advocate on Agile methodology
• Deep knowledge of current technological trends, frontend, backend, data such as Nodejs, Reactjs,
Databases, etc.
• Experienced in back-end, architecture and infrastructure and web services.
• Strong communication skills with ability to work with individuals from multiple domains, from
product owners to 3rd party partners
• Ability to multitask and prioritize effectively in a fast-paced environment
• Proven track record in leading high performance technology teams
• Develop and lead the execution of the engineering roadmap
• Develop the technical strategy and scalable architecture using modern distributed application
software that meets the overall business requirements
• Ability to create and implement software engineering solutions using modern software engineering
best practices
• Willing to roll up sleeves and get into codebase from time to time
• Provide technical direction on all software development activities
At least 8 years working experience in software/product engineering in fast-paced environments
• At least 2 years of experience in a senior-level engineering management role, leading large teams of
engineers and driving large-scale projects and products, in collaboration with product, design and
commercial teams
• Excellent stakeholder management and strong advocate on Agile methodology
• Deep knowledge of current technological trends, frontend, backend, data such as Nodejs, Reactjs,
Databases, etc.
• Experienced in back-end, architecture and infrastructure and web services.
• Strong communication skills with ability to work with individuals from multiple domains, from
product owners to 3rd party partners
• Ability to multitask and prioritize effectively in a fast-paced environment
• Proven track record in leading high performance technology teams
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NCR (Delhi | Gurgaon | Noida)
1 - 5 yrs
₹5L - ₹12L / yr
Javascript
PHPPython
Ruby on Rails (ROR)
NodeJS (Node.js) +2 more
- Designed scalable Applications
- Hands-on experience building end to end systems
- Good architectural & design skills
- Experiment and evaluate technologies through PoC's and study.
- Strong coding, data structures, and algorithms
- The ability to own end to end responsibility - right from a requirement to release
- The ability to produce bug-free and production-grade code.
Primary skills : JavaScript, HTML, CSS, Node.js, Express.JS, Bootstrap, MYSQL, Angular 1.x.js
Good to have skills :
- React.JS, D3.Js, Python, MongoDB, Redis, Kafka, Ansible, AWS, gulp, sass, less, microservices, Linux, PHP
Key Deliverable's :
- Design and develop end to end applications with very high quality
- Develop a deep understanding of the startup ecosystem
- Work with a performance oriented team driven by ownership and open to experiments
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