Phone support Jobs in Delhi, NCR and Gurgaon

11+ Phone support Jobs in Delhi, NCR and Gurgaon | Phone support Job openings in Delhi, NCR and Gurgaon

Apply to 11+ Phone support Jobs in Delhi, NCR and Gurgaon on CutShort.io. Explore the latest Phone support Job opportunities across top companies like Google, Amazon & Adobe.

Senior Associate – Customer Experience

Fast Growing Ethnic Wear Brand

Agency job

via Unnati by Gayatri Joshi

NCR (Delhi | Gurgaon | Noida)

3 - 7 yrs

₹4L - ₹5.5L / yr

Phone support

Customer Relationship Management (CRM)

Customer Support

Customer Service

Magento

+4 more

Are you an expert in understanding clients' needs and giving them the world class experience with a fashion brand?

Our client is the most sought after traditional Indian outfit manufacturing and exporting company. Their contemporary and stylishly designed clothes are full of unique patterns, matchless embroidery, gorgeous mirror-work and beautiful block prints.

Almost a decade old, it is a venture committed to bring together a varied range of traditional crafts and techniques of dyeing, weaving, printing and hand embroidery. The founders have dedicated their life to promote Indian Block Prints and provide employment and Hand-Embroidery training to women so that numerous underprivileged women can be empowered.

As a Senior Associate - Customer Experience, you will build sustainable relationships and trust with customers through open and interactive communication

What you will do:

Creating, maintaining reports and presenting it to stakeholders.
Managing large amounts of calls and emails, and social media, if required.
Identifying and assessing customer’s needs to achieve satisfaction.
Handling customer complaints, providing appropriate solutions and alternatives within the time limits; following up to ensure resolution
Providing accurate, valid and complete information by using the right methods/ tools
Following communication procedures, guidelines and policies
Taking the extra mile to engage customers

What you need to have:

Strong customer handling skills on phone and email.
Familiar with CRM systems and practices.
Prior experience with Freshdesk and Magento would be a plus.
Customer orientation and ability to adapt/ respond to different types of people.
Excellent communication skills ( both written and verbal ).
Ability to multitask, prioritize and manage time effectively.
Empathy and Compassion.
Punctuality.
Ability to stretch long hours and work for the bigger vision of the company.
Experience with microsoft office and G-suite (google). Basics of microsoft excel for reporting purposes is a MUST.

Are you an expert in understanding clients' needs and giving them the world class experience with a fashion brand?

As a Senior Associate - Customer Experience, you will build sustainable relationships and trust with customers through open and interactive communication

What you will do:

Creating, maintaining reports and presenting it to stakeholders.
Managing large amounts of calls and emails, and social media, if required.
Identifying and assessing customer’s needs to achieve satisfaction.
Handling customer complaints, providing appropriate solutions and alternatives within the time limits; following up to ensure resolution
Providing accurate, valid and complete information by using the right methods/ tools
Following communication procedures, guidelines and policies
Taking the extra mile to engage customers

What you need to have:

Strong customer handling skills on phone and email.
Familiar with CRM systems and practices.
Prior experience with Freshdesk and Magento would be a plus.
Customer orientation and ability to adapt/ respond to different types of people.
Excellent communication skills ( both written and verbal ).
Ability to multitask, prioritize and manage time effectively.
Empathy and Compassion.
Punctuality.
Ability to stretch long hours and work for the bigger vision of the company.
Experience with microsoft office and G-suite (google). Basics of microsoft excel for reporting purposes is a MUST.

Software Test Engineer

at PiZone Infotech Solution Pvt Ltd

Posted by Ambika Sharma

Jaipur, Delhi, Noida, Ajmer, Kota, Udaipur, Jodhpur

0 - 2 yrs

₹2L - ₹6L / yr

Manual testing

Software Testing (QA)

Automation

Test Analyst’s work grounds on four pillars: test analysis, test design, test implementation, and test execution.

Develop test procedures and other quality documentation: test plans, test cases, and status reports for management.

Recommend, implement and monitor preventative and corrective actions to ensure that quality assurance standards are achieved.

Running diagnostic and system testing and presenting the information to the relevant stakeholders.

Developing or validating test routines and schedules to ensure that test cases mimic external interfaces and address all browser and device types.

Test Analyst’s work grounds on four pillars: test analysis, test design, test implementation, and test execution.

Develop test procedures and other quality documentation: test plans, test cases, and status reports for management.

Recommend, implement and monitor preventative and corrective actions to ensure that quality assurance standards are achieved.

Running diagnostic and system testing and presenting the information to the relevant stakeholders.

Developing or validating test routines and schedules to ensure that test cases mimic external interfaces and address all browser and device types.

Manager- Digital Marketing

Fintech Pioneer

Agency job

via Unnati by Astha Bharadwaj

Delhi, Gurugram, Noida

2 - 4 yrs

₹6L - ₹10L / yr

Digital Marketing

Marketing

Marketing Strategy

Growth Hacking

Pricing Strategy

+1 more

Join a leading MCommerce company, set your career on a flight towards success and growth.

Our client is one of the oldest fintech companies that is taking banking and financial services to all the customers through their online platform. Having served over 50 million customers in the last 15 years, it is enabling over 7mn banking transactions each month, with a network of nearly 2 lac merchants. Using its vast network of merchant outlets, the platform is reaching the lower and mid-income groups who deal in cash, for them to be able to remit money across the country digitally. It now plans to take its unique digital financial solutions to developing markets across the globe. As pioneers of mobile-based payment services in India, they empower Retailers, Individuals and Businesses to have an online presence and earn or save a little extra through the transactions.

As a Manager- Digital Marketing, you will be responsible for generating leads in cost-effective manner using various digital marketing techniques.

What you will do:

Executing digital marketing strategies across channels including email, social media and display advertising campaigns
Driving achievement of growth objectives like app installs, display, search, affiliates among others
Improving the design, UX, traffic and content of the website
Designing, building and maintaining organization’s social media presence
Measuring and reporting performance of all digital marketing campaigns and assessing against goals (ROI and KPIs)
Creating paid campaigns on social media platforms
Identifying trends and insights, optimizing spend and performance of campaigns based on the insight
Growing the lead volume at a sustainable cost
Collaborating with internal teams to create landing pages and optimizing user experience
Utilizing strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points
Managing agencies and affiliates
Driving maximum ROI from campaigns

Candidate Profile:

What you need to have:

MBA/ PGDM from Tier-1/2 B-School and/ or B. Tech. from a Tier I college
Analytical skills: Keen interest in evaluating product/market situations, analyzing raw data, and transforming it into actionable marketing strategies
Demonstrate a positive, ‘can-do’ attitude
Willingness to roll up your sleeves and get things done
Strong business acumen and detail orientation
Outstanding presentation skills
Excellent problem-solving skills
Knowledge in OKR, Agile
Knowledge in Jira, CRM, Power BI
Exceptional verbal and written communication skills
2-4 years of experience in Digital Marketing
Prior experience in handling campaigns development in terms of digital along with ATL/ BTL channels
Experience in handling Campaign Management on Google, Facebook, LinkedIn, Twitter etc.
Experience in performance marketing and affiliate marketing
Understanding of digital marketing platforms and passion for technology
Ability to optimize CPC and CPL in an effective manner
Ability to manage multiple projects with varying priority at one time to deliver results on time and under budget
High level of integrity and dependability with a strong sense of urgency and results orientation
Thorough knowledge of web analytics (e.g. Google Analytics, Web Trends etc.) and Google AdWords

Join a leading MCommerce company, set your career on a flight towards success and growth.

As a Manager- Digital Marketing, you will be responsible for generating leads in cost-effective manner using various digital marketing techniques.

What you will do:

Executing digital marketing strategies across channels including email, social media and display advertising campaigns
Driving achievement of growth objectives like app installs, display, search, affiliates among others
Improving the design, UX, traffic and content of the website
Designing, building and maintaining organization’s social media presence
Measuring and reporting performance of all digital marketing campaigns and assessing against goals (ROI and KPIs)
Creating paid campaigns on social media platforms
Identifying trends and insights, optimizing spend and performance of campaigns based on the insight
Growing the lead volume at a sustainable cost
Collaborating with internal teams to create landing pages and optimizing user experience
Utilizing strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points
Managing agencies and affiliates
Driving maximum ROI from campaigns

Candidate Profile:

What you need to have:

MBA/ PGDM from Tier-1/2 B-School and/ or B. Tech. from a Tier I college
Analytical skills: Keen interest in evaluating product/market situations, analyzing raw data, and transforming it into actionable marketing strategies
Demonstrate a positive, ‘can-do’ attitude
Willingness to roll up your sleeves and get things done
Strong business acumen and detail orientation
Outstanding presentation skills
Excellent problem-solving skills
Knowledge in OKR, Agile
Knowledge in Jira, CRM, Power BI
Exceptional verbal and written communication skills
2-4 years of experience in Digital Marketing
Prior experience in handling campaigns development in terms of digital along with ATL/ BTL channels
Experience in handling Campaign Management on Google, Facebook, LinkedIn, Twitter etc.
Experience in performance marketing and affiliate marketing
Understanding of digital marketing platforms and passion for technology
Ability to optimize CPC and CPL in an effective manner
Ability to manage multiple projects with varying priority at one time to deliver results on time and under budget
High level of integrity and dependability with a strong sense of urgency and results orientation
Thorough knowledge of web analytics (e.g. Google Analytics, Web Trends etc.) and Google AdWords

Key Account Manager

Disruptive Electronic Accessories Brand

Agency job

via Unnati by Astha Bharadwaj

NCR (Delhi | Gurgaon | Noida)

3 - 6 yrs

₹6L - ₹8L / yr

Account Management

account manager

Key account management

Sales

Product launch

+6 more

Here is a chance to work for a Consumer Electronics Brand, where you get to deal with some of the best channels and work with some excellent experienced minds. Read on.

Started in 2015, this lifestyle and accessories startup has taken over the consumer electronics sector in India. Our client has a product range that includes an extensive catalog of headphones, speakers, travel accessories, and modern earphones. It believes in providing cutting edge electronic products stamped with durability and affordability.

The brand is associated with some of the major icons across categories and tie-ups with industries covering fashion, sports, and music, of course. The founders are Marketing grads, with vast experience in the consumer lifestyle products and other major brands. With their vigorous efforts toward quality and marketing, they have been able to strike a chord with major E-commerce brands and even consumers.

As a Key Account Manager, you will grow and develop customer base to increase business opportunity.

What you will do:

Developing and managing key customer accounts, understand customer needs through regular customer visits to ensure customer value is achieved
Putting together a plan to leverage existing and future business opportunities
Establishing and overseeing internal budgets with the company and external budgets with the client
Negotiating contracts with key clients and meeting established deadlines for the fulfillment of each client's long-term goals.
Periodically resolving key client issues and complaints
Collaborating with relevant internal cross functional teams to ensure key clients needs are met.
Ensuring accuracy of forecast by using key account metrics.
Monitoring and reporting market information to present to key stakeholders
Being responsible for order planning and inventory management
Generating regular MIS on Sales Performance of each product and recommending upgradation in SKUs, introduction of new SKUs, analysis of price points and competition product tracking
Regularly visiting market to understand geographical needs and gap in portfolio

What you need to have:

Degree/ Diploma preferably in Business or equivalent with at least 3 years of B2C experience
Understanding of B2C and B2B business environment
Strong product knowledge and networking skills
Prior experience in key account management and end customer engagement
Business acumen with strong influencing and negotiation skills
Independent, self-motivated with excellent interpersonal and communication skills

Here is a chance to work for a Consumer Electronics Brand, where you get to deal with some of the best channels and work with some excellent experienced minds. Read on.

As a Key Account Manager, you will grow and develop customer base to increase business opportunity.

What you will do:

Developing and managing key customer accounts, understand customer needs through regular customer visits to ensure customer value is achieved
Putting together a plan to leverage existing and future business opportunities
Establishing and overseeing internal budgets with the company and external budgets with the client
Negotiating contracts with key clients and meeting established deadlines for the fulfillment of each client's long-term goals.
Periodically resolving key client issues and complaints
Collaborating with relevant internal cross functional teams to ensure key clients needs are met.
Ensuring accuracy of forecast by using key account metrics.
Monitoring and reporting market information to present to key stakeholders
Being responsible for order planning and inventory management
Generating regular MIS on Sales Performance of each product and recommending upgradation in SKUs, introduction of new SKUs, analysis of price points and competition product tracking
Regularly visiting market to understand geographical needs and gap in portfolio

What you need to have:

Degree/ Diploma preferably in Business or equivalent with at least 3 years of B2C experience
Understanding of B2C and B2B business environment
Strong product knowledge and networking skills
Prior experience in key account management and end customer engagement
Business acumen with strong influencing and negotiation skills
Independent, self-motivated with excellent interpersonal and communication skills

Senior Technical Lead

at Quess Corp Limited

6 recruiters

Posted by Anjali Singh

Noida

9 - 13 yrs

₹1L - ₹15L / yr

PTC

thingworx

Location: Noida
Experience: 9 to 13 years

Must have experience in Thingworx + PTC

It will be a support role, not the development one.

Java Backend Developer

at MINDAQUEST BUSINESS SOLUTION PVT LTD

2 recruiters

Posted by Ramiiz Raza

Remote, Noida, Delhi, Gurugram, Ghaziabad, Faridabad

6 - 12 yrs

₹10L - ₹27L / yr

Java

J2EE

Hibernate (Java)

Spring

Back-End Developer 6-12 yrs Java

Role Description :-

Excellent Java Programming Skills

Experienced In Java Based Software Development For Enterprise Applications
Strong Understanding Of Java/ J2EE Design Patterns, ORM/ Persistence Technologies
Strong Experience In J2EE Technologies, Application Servers And Databases (Oracle), Struts, Hibernate.
Experience In Java Based Open Source Technologies

Graphic Designer

at Gazing Technosoft Private Limited

1 recruiter

Posted by Prerna Maurya

Delhi, Gurugram, Noida, Ghaziabad, Faridabad

1 - 3 yrs

₹1L - ₹2.5L / yr

Graphic Designing

User Experience (UX) Design

HTML/CSS

As a Graphic Designer you must be able to generate ideas and concepts to a brief and / or requirement, prepare design plans, and execute them. You should also be able to work with teams for implementation of designs.
Requirements may include logos, illustrations, layouts, screen compositions and design for animations, user interfaces, websites, marketing material and similar, and iterations of the same in line with feedback.. You must possess strong composition, colour and design, typography and layout skills.
You must have good awareness of design trends, what is current in advertising and graphic design, and good knowledge of tools and technology.

React Native Developer

at QToss Technology Solution Private Limited

1 recruiter

Posted by Beenu Verma

Noida, NCR (Delhi | Gurgaon | Noida)

2 - 5 yrs

₹2L - ₹9L / yr

React Native

HTML/CSS

iOS App Development

Swift

React Native Job Description

Work as part of a small team to build React Native iOS / Android applications for clients.
Architect, build, and maintain excellent React Native applications with clean code.
Implement pixel-perfect UI's that match designs.
Implement clean, modern, smooth animations and transitions that provide an excellent user experience.
Integrate third-party APIs.
Write unit and integration tests.
Release applications to the Apple and Google Play stores.
Work with native modules when required.
Work as part of a small team of a software developers.
Complete weekly sprints, and participate in sprint retrospectives and daily standups.
Assist with building estimates.
Work with modern tools including Jira, Slack, GitHub, Google Docs, etc.
Be part of a community of React Native developers who share knowledge and help each other as problems arise.
Follow the software development process.

Requirements

2+ years of professional experience working with React Native.
4+ years of professional software development experience.
Experience working with Swift, Objective C, and Java a plus but not required.
Meaningful experience working on large, complex systems.
Ability to take extreme ownership over your work. Every day is a challenge to ensure you are performing to the expectations you and your team have agreed upon, both in regards to estimates and to the general process.
Ability to identify with the goals of clients and dedicate yourself to delivering on the commitments you and your team make to them.
An understanding of React Native best practices and a commitment to following them.
Ability to work through new and difficult React Native issues and contribute to libraries as needed.
Ability to create and maintain continuous integration and delivery of React Native applications.
A positive mindset and can-do attitude.
A passion for software development. It’s not just your career, it’s also your hobby. You’re constantly striving to learn new things and improve. You follow industry news, regularly tinker with new technologies, and read books and blogs to keep your skills current.
You work well within a team environment and enjoy working in the office with your colleagues.

React Native Job Description

Work as part of a small team to build React Native iOS / Android applications for clients.
Architect, build, and maintain excellent React Native applications with clean code.
Implement pixel-perfect UI's that match designs.
Implement clean, modern, smooth animations and transitions that provide an excellent user experience.
Integrate third-party APIs.
Write unit and integration tests.
Release applications to the Apple and Google Play stores.
Work with native modules when required.
Work as part of a small team of a software developers.
Complete weekly sprints, and participate in sprint retrospectives and daily standups.
Assist with building estimates.
Work with modern tools including Jira, Slack, GitHub, Google Docs, etc.
Be part of a community of React Native developers who share knowledge and help each other as problems arise.
Follow the software development process.

Requirements

2+ years of professional experience working with React Native.
4+ years of professional software development experience.
Experience working with Swift, Objective C, and Java a plus but not required.
Meaningful experience working on large, complex systems.
Ability to take extreme ownership over your work. Every day is a challenge to ensure you are performing to the expectations you and your team have agreed upon, both in regards to estimates and to the general process.
Ability to identify with the goals of clients and dedicate yourself to delivering on the commitments you and your team make to them.
An understanding of React Native best practices and a commitment to following them.
Ability to work through new and difficult React Native issues and contribute to libraries as needed.
Ability to create and maintain continuous integration and delivery of React Native applications.
A positive mindset and can-do attitude.
A passion for software development. It’s not just your career, it’s also your hobby. You’re constantly striving to learn new things and improve. You follow industry news, regularly tinker with new technologies, and read books and blogs to keep your skills current.
You work well within a team environment and enjoy working in the office with your colleagues.

Lead Software Engineer

We are looking for candidates from E-commerce or product

Agency job

via Bullzeye Consulting by Chandni Gupta

NCR (Delhi | Gurgaon | Noida)

7 - 10 yrs

₹24L - ₹40L / yr

Java

Spring Boot

Spring

MySQL

MongoDB

You Will:

Lead, coach and mentor a team of 8-10 engineers so they all learn, grow, and succeed.
Plan and prioritize work for your team, including collaborating with cross border teams.
Provide oversight and accountability for technical decisions.
Create an inclusive environment that attracts and retains high-performing engineers.
You will collaborate with Developers, Program Managers, QA and Devops Engineers in an agile development environment.
Constantly learn and grow as an engineer and an engineering leader.
Demonstrate a passion for customers and technology.

You must have:

Experience in the design, development, and deployment of large-scale enterprise applications with multiple tiers
Exposure on agile test-driven development for robustness, usability, reliability, security and performance.
Strong technical aptitude for any programming language, preferred, Core JAVA and Spring Boot and other Spring libraries, Eureka, Hystrix etc.
Experience of creating architecture or developing web services using Open source technologies and to integrate applications with databases such as Oracle, MySQL, MongoDB, or Cassandra
Solid understanding of OOPS, algorithms and data structures.
Experience on Kafka / Scala / Storm / Elastic Search and Web Services like RESTful.
Experience in building highly scalable distributed systems
Extensive experience with version control systems (Git is preferred) and issue tracking systems (JIRA is preferred)

Big Pluses if you:

Have a strong focus on business outcomes
Are comfortable with collaboration, open communication and reaching across functional borders
Are self-motivated and can get things done
Have the ability to communicate and defend your ideas clearly
Have a strong knowledge of threading, concurrency, scaling, and high availability.
Have a desire to build products that users love

Stay current with new and evolving technologies via formal training and self-directed education

You Will:

Lead, coach and mentor a team of 8-10 engineers so they all learn, grow, and succeed.
Plan and prioritize work for your team, including collaborating with cross border teams.
Provide oversight and accountability for technical decisions.
Create an inclusive environment that attracts and retains high-performing engineers.
You will collaborate with Developers, Program Managers, QA and Devops Engineers in an agile development environment.
Constantly learn and grow as an engineer and an engineering leader.
Demonstrate a passion for customers and technology.

You must have:

Experience in the design, development, and deployment of large-scale enterprise applications with multiple tiers
Exposure on agile test-driven development for robustness, usability, reliability, security and performance.
Strong technical aptitude for any programming language, preferred, Core JAVA and Spring Boot and other Spring libraries, Eureka, Hystrix etc.
Experience of creating architecture or developing web services using Open source technologies and to integrate applications with databases such as Oracle, MySQL, MongoDB, or Cassandra
Solid understanding of OOPS, algorithms and data structures.
Experience on Kafka / Scala / Storm / Elastic Search and Web Services like RESTful.
Experience in building highly scalable distributed systems
Extensive experience with version control systems (Git is preferred) and issue tracking systems (JIRA is preferred)

Big Pluses if you:

Have a strong focus on business outcomes
Are comfortable with collaboration, open communication and reaching across functional borders
Are self-motivated and can get things done
Have the ability to communicate and defend your ideas clearly
Have a strong knowledge of threading, concurrency, scaling, and high availability.
Have a desire to build products that users love

Stay current with new and evolving technologies via formal training and self-directed education

Python Developer

at SAPster IT Consulting

1 recruiter

Posted by Kanchan Varshaney

NCR (Delhi | Gurgaon | Noida)

0 - 6 yrs

₹3L - ₹13L / yr

Python

Django

JSON

Javascript

You will be required to build various applications, rest APIs and implement requirements as per projects. Required to use proper software development processes, source version controls and use of dev-ops work-flows with best practices. Identify and suggest various opportunities to improve efficiency and functionality. Understanding Security flaw and writing highly secure REST API(s). Understanding of Relational and Non relational Databases. Should adapt changes based on project requirements. 3rd Party integration & Logging Modules. Write reusable and testable code. Writing unit tests for developing robust and scalable APIs. please call HR for the further query 858-590/4789 submit your application via link for the faster response via ATS nerdgeeklab.com/application.php

Business Development Manager

Leading MNC IT SOFTWARE - Hospitality industry

Agency job

via Rhodoks Manpower Services by Sweta Rani

NCR (Delhi | Gurgaon | Noida), Kolkata, Ranchi, Bhubaneswar

1 - 11 yrs

₹5L - ₹12L / yr

Business Development

PMS

POS

Point of sale

Search Engine Optimization (SEO)

+1 more

looking for Business Development Manager having good exp in software selling, in hospitality industry. Hands on exp on PMS, Point of sales, booking engine, channel manager... Some one having knowledge on property management can also be considered. Hiring for PAN INDIA(all location ). Interested or references are invited to send their resumes on : info rhodoks com

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