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Almost a decade old, it is a venture committed to bring together a varied range of traditional crafts and techniques of dyeing, weaving, printing and hand embroidery. The founders have dedicated their life to promote Indian Block Prints and provide employment and Hand-Embroidery training to women so that numerous underprivileged women can be empowered.
- Creating, maintaining reports and presenting it to stakeholders.
- Managing large amounts of calls and emails, and social media, if required.
- Identifying and assessing customer’s needs to achieve satisfaction.
- Handling customer complaints, providing appropriate solutions and alternatives within the time limits; following up to ensure resolution
- Providing accurate, valid and complete information by using the right methods/ tools
- Following communication procedures, guidelines and policies
- Taking the extra mile to engage customers
- Strong customer handling skills on phone and email.
- Familiar with CRM systems and practices.
- Prior experience with Freshdesk and Magento would be a plus.
- Customer orientation and ability to adapt/ respond to different types of people.
- Excellent communication skills ( both written and verbal ).
- Ability to multitask, prioritize and manage time effectively.
- Empathy and Compassion.
- Punctuality.
- Ability to stretch long hours and work for the bigger vision of the company.
- Experience with microsoft office and G-suite (google). Basics of microsoft excel for reporting purposes is a MUST.
Job Summary
We are looking for a Marketing Data Engineering Specialist who can manage our real-estate
lead delivery pipelines, integrate APIs, automate data workflows, and support performance
marketing with accurate insights. The ideal candidate understands marketing funnels and has
strong skills in API integrations, data analysis, automation, and server deployments.
Key Responsibilities
Manage inbound/outbound lead flows through APIs, webhooks, and sheet-based
integrations.
Clean, validate, and automate datasets using Python, Excel, and ETL workflows.
Analyse lead feedback (RNR, NT, QL, SV, Booking) and generate actionable insights.
Build and maintain automated reporting dashboards.
Deploy Python scripts/notebooks on Linux servers and monitor cron jobs/logs.
Work closely with marketing, client servicing, and data teams to improve lead quality
and campaign performance.
Required Skills
Python (Pandas, API requests), Advanced Excel, SQL
REST APIs, JSON, authentication handling
Linux server deployment (cron, logs)
Data visualization tools (Excel, Google Looker Studio preferred)
Strong understanding of performance marketing metrics and funnels
Qualifications
Bachelor’s degree in Engineering/CS/Maths/Statistics/Marketing Analytics or related
field.
Minimum 3 years of experience in marketing analytics, data engineering, or
marketing operations.
Preferred Traits
Detail-oriented, analytical, strong problem-solver
Ability to work in fast-paced environments
Good communication and documentation skills
We are looking for an Educational Counsellor
Location: Dwarka, New Delhi
Experience: 1–2 Years
Industry Preference: IT & Digital Marketing
We are hiring an Educational Counsellor to join our dynamic sales team. If you have 1–2 years of experience—preferably in Education or digital marketing—we’d love to hear from you!
Key Responsibilities:
1. Make outbound calls to generate and qualify leads
2. Promote Digital Marketing Training courses to convert leads
3. Maintain client database and follow up on leads for final conversions
4. Achieve targets and contribute to team growth
Requirements:
1. Excellent English and Hindi communication & negotiation skills
2. Prior experience in Education/digital marketing is preferred
3. Basic knowledge of MS Office tools
Apply now and grow with a fast-paced tech and advertising company!
About Us
Rezo.ai is an AI-Powered Contact Centre that enables enterprises to enhance customer experience and boost revenue by automating and analyzing customer agent interactions across multiple channels including voice, email, chat/WhatsApp, and social, at the required scale, whilst training agents with minimal costs
How do we do it
Rezo’s AI-Powered contact center leverages ground-breaking technologies in AI, ML, ASR, NLP, RPA, and predictive intelligence to transform customer experience and reduce costs by automating, analyzing social media, whilst coaching them.
Overview
Providing leadership in the information security space, helping ensure ISO and GDPR certification, and establishing, maintaining, and enforcing our security policies. Working closely with our business and technology teams to ensure awareness and adherence to the policies and procedures established.
To ensure that the security solutions being designed and delivered are aligned with the enterprise security architecture, supporting the transition of the security architecture from its current to its planned future state.
To lead and provide strategic oversight to ensure and assure the beneficial and cost-effective security change across key accounts, through the evaluation of business strategies and requirements providing advice, guidance and assurance.
Role & Responsibility
- Provide security advice and guidance to business and delivery teams ensuring solutions are consistent with the enterprise security roadmap whilst balancing business values and security risk.
- Recommend changes to IT systems to bring them into compliance with security policy, standards, blueprints and roadmaps.
- Influence stakeholders to adopt architecturally sound approaches to the management of risk.
- Advise on the translation of business requirements into secure IT solutions and migration roadmaps.
- Preparation and documentation of standard security operating procedures and protocols
- Recommend technical solutions and new security tools to help mitigate security vulnerabilities and automate repeatable tasks
- Advise on alternate solutions and countermeasures to mitigate identified information risks.
- Provide assurance that identified solutions or countermeasures mitigate identified information risks.
- Write comprehensive reports including assessment-based findings, outcomes and propositions for further system security enhancement
- Implements security improvements by assessing the current situation; evaluating trends; anticipating requirements.
- Keeps users and businesses informed by preparing performance reports; communicating system status, and owning security incidents when they arise.
Technical Skills Required
- Proven experience in the design, implementation and operation of scaled IT security services and capabilities, ideally within a large government organization or complex large-scale multi-supplier organization.
- Strong technical aptitude and exposure to ISO 27001 or similar-based security policies and standards.
- Excellent communication skills, with the ability to articulate complex technical issues into business-focused terms and communicate with Stakeholders.
- Knowledge of GDPR, its business implications and the merits of various technical approaches
- Expertise in IT security risk in a business context
- Exposure to web application security and penetration testing.
- Exposure to securing the software development life cycle and to project management disciplines.
- Excellent organizational and technical documentation skills.
- Strong understanding of Information Security including threats, attacks, and vulnerability management.
- Deep understanding of secure development practices, with practical experience of cyber security, privacy protection, cloud security, identity management, situations awareness, protective monitoring, security operations, risk management and reporting.
Our client is a 5-year-old travel and hostel space providing platform, a Youth Hotel chain, where the spaces are designed for work and leisure. Their mission is to provide quality spaces for youths looking for hostel options and to other travelers across locations in India. They provide clean and hygienic dorms and private rooms along with different facilities like Wi-fi, travel helpdesk, fully stocked kitchens, lockers and laundry services, etc.
They are currently providing 800 beds in 13 locations, and plan to add another 1600 in the next few months, with the aim to add at least a lac bed in the near future. The spaces offered by them are highly rated by their customers and are preferred over other competitors for the location and services offered within a decent budget. Invested by some very well known names across Asia, it provides their team with a work culture that thrives on modern yet social and explorative values.
What you will do:
- Performing research on current benchmark trends and audience preferences
- Designing and implementing social media strategy to align with business goals
- Coordinating with key stakeholders to stay aligned with the brand's requirements in various aspects
- Heading Social Media efforts to achieve the brand's marketing goals while maintaining the brand's identity
- Setting specific objectives and reporting on ROI
- Generating, editing, publishing and sharing engaging content daily on our official handles
- Collaborating with other teams, like marketing, sales and customer service to ensure brand consistency
- Communicating with followers, responding to queries in a timely manner and monitoring customer reviews
- Overseeing social media accounts’ design (e.g. Facebook timeline cover, profile pictures)
- Suggesting and implementing new features to develop brand awareness, like promotions and competitions
- Staying up-to-date with current technologies and trends in social media, design tools and applications
- Strategizing ways to increase followers and interactions
- Planning various activities and contests to enhance brand visibility and community engagement
- Devising plans to enhance community engagement
- Optimising influencer activity
Desired Candidate Profile
What you need to have:- Experience in managing Social Media in the current profile
- Ability to create Social media calendar
- Ability to coordinate with the Creative team or vendor for visual content
- Ability to search on relevant & trending hash tags
- Ability to manage Facebook, Instagram, LinkedIn, Twitter, YouTube
- Hands on experience in content management
- Excellent copywriting skills
- Ability to deliver creative content (text, image and video)
- Knowledge of online marketing channels
- Excellent communication skills
- Analytical and multitasking skills
Job Description
We are looking to add DevOps Engineer to the Infra team.
Roles & Responsibilities
What you do :
- Developing automation for the various deployments core to our business
- Documenting run books for various processes / improving knowledge bases
- Identifying technical issues, communicating and recommending solutions
- Miscellaneous support (user account, VPN, network, etc)
- Develop continuous integration / deployment strategies
- Production systems deployment/monitoring/optimization
-
Management of staging/development environments
What you know :
- Ability to work with a wide variety of open source technologies and tools
- Ability to code/script (Python, Ruby, Bash)
- Experience with systems and IT operations
- Comfortable with frequent incremental code testing and deployment
- Strong grasp of automation tools (Chef, Packer, Ansible, or others)
- Experience with cloud infrastructure and bare-metal systems
- Experience optimizing infrastructure for high availability and low latencies
- Experience with instrumenting systems for monitoring and reporting purposes
- Well versed in software configuration management systems (git, others)
- Experience with cloud providers (AWS or other) and tailoring apps for cloud deployment
-
Data management skills
Education :
- Degree in Computer Engineering or Computer Science
- 1-3 years of equivalent experience in DevOps roles.
- Work conducted is focused on business outcomes
- Can work in an environment with a high level of autonomy (at the individual and team level)
-
Comfortable working in an open, collaborative environment, reaching across functional.
Our Offering :
- True start-up experience - no bureaucracy and a ton of tough decisions that have a real impact on the business from day one.
-
The camaraderie of an amazingly talented team that is working tirelessly to build a great OS for India and surrounding markets.
Perks :
- Awesome benefits, social gatherings, etc.
- Work with intelligent, fun, and interesting people in a dynamic start-up environment.
Eligibility
B.Tech/M.Tech/B.E
Company Introduction
Established in May 2015, Indus OS is a homebred system apps company, building India’s only content and commerce platform for users to discover and consume digital content & services in the language of their choice. With a vision of digitally connecting 1 Billion Indians, Indus OS is constantly striving to adapt its existing portfolio (App Store, Minus One Screen, Keyboard, Messenger, etc) by introducing new features to enrich the user experience in their native language.
Currently, Indus OS has a user base of over 12+ Million on the back of 10+ smartphone brand partnerships with leading OEMs such as Samsung, Gionee, iTel, Micromax, Intex, Karbonn, and others. The Indus platform is available in English & 23 Indian regional languages and is intended to digitally connect the next 1 billion people in the emerging markets.
We are looking for a developer to enhance our Android App. It will involve understanding the features to be developed, working with the product management team to ensure it is designed right and then do technical analysis, development and release of the app iteratively. Ensuring code quality and timely releases are of course critical needs of the role.
Requirements:
- 2+ years of software development experience on Android.
- Expertise in Java, Android, JSON, REST, Android SDK and Android Studio.
- Passionate about writing high quality code.
- The ideal candidate would have experience of designing, developing, debugging and releasing a high-quality Android app.
We are looking for a developer to enhance our Android App. It will involve understanding the features to be developed, working with the product management team to ensure it is designed right and then do technical analysis, development and release of the app iteratively. Ensuring code quality and timely releases are of course critical needs of the role.
Requirements:
- 2+ years of software development experience with 2+ years’ experience in Android development.
- Expertise in Java, Android, JSON, REST, Android SDK and Android Studio.
- Passionate about writing high quality code.
- The ideal candidate would have experience of designing, developing, debugging and releasing a high-quality Android app.




