11+ Phone support Jobs in Delhi, NCR and Gurgaon | Phone support Job openings in Delhi, NCR and Gurgaon
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Almost a decade old, it is a venture committed to bring together a varied range of traditional crafts and techniques of dyeing, weaving, printing and hand embroidery. The founders have dedicated their life to promote Indian Block Prints and provide employment and Hand-Embroidery training to women so that numerous underprivileged women can be empowered.
- Creating, maintaining reports and presenting it to stakeholders.
- Managing large amounts of calls and emails, and social media, if required.
- Identifying and assessing customer’s needs to achieve satisfaction.
- Handling customer complaints, providing appropriate solutions and alternatives within the time limits; following up to ensure resolution
- Providing accurate, valid and complete information by using the right methods/ tools
- Following communication procedures, guidelines and policies
- Taking the extra mile to engage customers
- Strong customer handling skills on phone and email.
- Familiar with CRM systems and practices.
- Prior experience with Freshdesk and Magento would be a plus.
- Customer orientation and ability to adapt/ respond to different types of people.
- Excellent communication skills ( both written and verbal ).
- Ability to multitask, prioritize and manage time effectively.
- Empathy and Compassion.
- Punctuality.
- Ability to stretch long hours and work for the bigger vision of the company.
- Experience with microsoft office and G-suite (google). Basics of microsoft excel for reporting purposes is a MUST.
About the Role:
We are seeking an experienced Scrum Master to lead cross-functional teams and drive successful delivery of projects within scope, time, and budget. The ideal candidate is a proactive leader with strong organizational and interpersonal skills, capable of managing multiple projects in a dynamic environment.
Key Responsibilities:
Project Planning and Management: Define project scope, goals, and deliverables. Develop detailed project plans, including schedules, milestones, and resource allocation. Coordinate internal resources and third parties/vendors to ensure flawless project execution, delivering projects on time, within scope, and within budget.
Team Coordination and Communication: Facilitate coordination among the tech team, customer support team, and management. Conduct regular status meetings, report project progress to the CTO, and manage changes to project scope, schedule, and costs.
Risk Management: Identify potential risks, develop mitigation strategies, and monitor project risks and issues, ensuring risk management processes are followed.
Resource Management: Allocate resources effectively, monitor team workload, adjust assignments as needed, and provide guidance and mentorship.
Quality Assurance: Ensure project deliverables meet quality standards and stakeholder expectations. Implement and maintain quality control processes, facilitating testing and validation.
Documentation and Reporting: Maintain comprehensive project documentation and prepare project reports, including status updates, performance metrics, and lessons learned.
Release Management: Plan and coordinate software releases with the DevOps team, ensuring schedules are met and communicating release plans to stakeholders.
Sprint Planning and Agile Practices: Conduct sprint planning sessions, manage the sprint backlog, and facilitate daily stand-ups, sprint reviews, and retrospectives, ensuring Agile best practices are followed.
Continuous Improvement: Identify and implement process improvements to enhance efficiency and productivity, fostering a culture of continuous improvement.
Vendor and Partner Management: Manage relationships with external vendors and partners, coordinating and overseeing their work.
Customer Feedback Integration: Collect and analyze customer feedback with the customer support team, incorporating it into project planning and development.
Change Management: Develop and implement change management strategies, effectively handling project changes and communicating them to stakeholders.
Performance and Metrics Tracking: Monitor key performance indicators (KPIs) and project metrics, analyzing data to identify trends and improvement opportunities.
Training and Development: Identify training needs, arrange relevant training sessions, and support team members' professional development.
Product Roadmap Alignment: Ensure project activities align with the overall product roadmap, coordinating with management to adjust project priorities.
Compliance and Standards: Ensure project activities comply with industry standards and regulations, addressing legal or regulatory issues with the Corporate Lawyer - Legal & Compliance.
Conflict Resolution: Address and resolve team conflicts promptly, fostering a collaborative and positive work environment.
Resource Allocation: Ensure optimal allocation and utilization of resources, adjusting as project needs evolve.
Risk Reporting: Prepare and present risk reports to senior management, ensuring transparent communication of project risks and mitigation plans.
Onboarding: Send onboarding emails to new tech team members, ensuring a smooth integration into the team.
Qualifications:
- Bachelor’s degree in Project Management, Engineering, or related field.
- CSM, PSM or similar certification is preferred.
- Proven experience managing projects in an agile or hybrid environment.
- Excellent communication and leadership skills.
- Strong analytical and problem-solving abilities.
- Proficiency in project management software such as JIRA, MS Project.
About Us
Rezo.ai is an AI-Powered Contact Centre that enables enterprises to enhance customer experience and boost revenue by automating and analyzing customer agent interactions across multiple channels including voice, email, chat/WhatsApp, and social, at the required scale, whilst training agents with minimal costs
How do we do it
Rezo’s AI-Powered contact center leverages ground-breaking technologies in AI, ML, ASR, NLP, RPA, and predictive intelligence to transform customer experience and reduce costs by automating, and analyzing social media, whilst coaching them.
Job Description
- Preference would be given to having experience in IVR and Call Center application development.
- Hands-on experience in Kamailio SIP Server
- Hands-on experience in WEBRTC
- Asterisk integration with PSTN is preferred.
- Asterisk integration with Database (MySQL and MSSQL) with knowledge of queries and stored procedures.
- Scripting with Shell, Perl.
- Experience in installing Hosted VoIP
Nice to have- Good knowledge of SIP and IAX.
- MySQL and Telephony Domain.
- Ability to test and troubleshoot Asterisk applications/issues
- Knowledge of C programming in Asterisk
Qualifications
Candidate Profile
The candidate must have:
- 2 - 4 years of experience working on the Asterisk platform.
- Strong Knowledge of PBX, SIP, and RTP protocols.
- Strong knowledge of multi-asterisk server architecture
- Sound knowledge of Asterisk Dial-plan, Asterisk Gateway Interface and Asterisk Manager Interface.
- Worked on Queue, IVR and Voicemail-related applications.
- Expert in Asterisk installation, configuration and troubleshooting.
- Expert knowledge of installing and configuring Asterisk with PSTN card.
- R & D skills in Asterisk.
- Experienced with Linux (LAMP) servers (Centos, Apache, MySQL, PHP)
FlutterResponsibilities -
- Work as part of cross-functional, passionate agile project teams to ensure quality is driven into the heart of the development process from requirements definition to delivery
- Architecting, designing, developing and deploying new features for mobile applications.
- Ensure the best possible performance, quality, and responsiveness of the application
- Diagnose and fix bugs and performance bottlenecks for great performance
- Maintain code and write automated tests to ensure the product is of the highest quality
Basic Requirements -
- You have at least 1y ears of full-time mobile development experience (iOS, Android) with at 1 year experience with Flutter & Dart
- Familiarity with RESTful APIs to connect applications to back-end services
- Experience developing integrations with common APIs (e.g., Firebase, Twitter, Facebook, Instagram, Stripe, Vimeo, Google etc.)
- Proficient understanding of code versioning tools, such as Git
- Strong knowledge of design principles, patterns, and best practices
- Experience with offline storage, threading, and performance tuning
- Ability to understand and translate business requirements into technical requirements
PHP
Laravel- Selecting the tech stack, programming language, and framework
- Working on Solution architecture, and software development.
- Improving and optimizing the application architecture
- Developing APIs
- Handling Application management, including ongoing support, bug fixes, patches, minimal enhancements code refactoring, etc., maintaining infrastructure (3 rd party hosting/ servers, storage, memory, etc.)
- Managing Network security, data security
- Designing and developing databases and applications that pool, extracting and analysing large amounts of data to provide management with insights on the overall performance of the organization as well as information on markets and competitors.
- Creating dashboards and developing data collection methods.
- Debugging and QA
- Managing vendor relationships
- Managing third-party services used in the application
- Building a deployment pipeline to deliver updates safely and regularly.
- Planning software releases, Managing releases (safe and downtime-proof), tags, and versions, software releases
What you need to have:
- B. Tech in Computer Science or an MCA from a good college
- Minimum 5 years of experience
- Preferably based in Gurgaon. If not, relocation would be required since a lot of hustling and discussions will require physical meetings with the Founders.
- Should know the ins and outs of the software development life cycle
- Experience of designing, architecture, coding, testing, debugging and documenting for both front end and back end applications
- Must have knowledge about development technology like PHP, jQuery, Java script,
HTML, CSS3, JSON, XML, Bootstrap. Third party plugins, Android studio, etc. - Must have knowledge of frameworks such as Laravel, Cake
- Good knowledge of databases (MySQL), version control tools like GitHub, etc.
Google Analytics
HTML/CSSJob Description : SEO executive (4-5 years of exp)
We are looking for someone who has -
- Deep knowledge of offpage and preferably good knowledge of onpage
- Worked on increasing rankings, traffic, content marketing.
- Experience when it comes to using tools such as Google Analytics and Google Webmaster.
- Excellent time management skills.
- Solid knowledge of Backlinks
- Experience in HTML coding and JavaScript.
- Understanding of what works for and against Google’s algorithms.
- Keeps upgrading knowledge.
- Experience in using tools like Ahrefs, SEMrush and others
- Good communication skills.
Their services are available across the globe, with over 65% of their client base being from US, UK, and Canada. The company's primary focus is on Ayurveda and taking the ancient knowledge to anyone who wishes to bring back balance to their health and apply the tools in their everyday life.
What you will do:
- Researching on topics that are of interest to the target audience
- Writing compelling content for email campaigns, landing pages and communication with customers
- Proofreading, editing and improving content created by others and ensure brand consistency
- Working alongside team members to come up with concepts and ideas to increase revenue
- Ensuring correct grammar and spelling throughout content and website
Desired Candidate Profile
What you need to have:- Demonstrable copywriting skills and an interest or love for natural skincare, health and wellness
- Willingness to broaden your expertise and go the extra mile
- Problem solving ability
- Understanding of copywriting for direct response marketing (training will be given in-house)
- Degree in English Literature or relevant field
- Excellent writing skills in English
- Good organizational, self- and time-management skills
Compensation- 3.5 LPA- 6 LPA
Opportunity to
● Extensively interact with company heads, CXOs, CEOs & CTOs
● Build up your professional network
● Learn about cloud solutions with experts in the team who have built India’s homegrown
cloud platform from the ground up.
● Earn incentives with transparently set goals based on fair metrics.
● Build rewarding long-term relationships with customers by understanding their needs and
offering solutions.
● Become part of a positive work environment to achieve Customer Delight.
● Work in a rapidly growing industry with high growth potential.
Who are you
● Having 2-5 Years of Inside Sales/Sales Experience in B2B technology sales.
● Having B.Tech/MCA in Computers/Information Technology or MBA with relevant experience.
● Good verbal and written communication
● Ready for Full-Time work from the office role. (Sarita Vihar, Delhi)
NodeJS (Node.js)
Javascript
Vue.jsNode.js Developer Responsibilities:
- Node.js backend development experience and Vue js frontend development experience.
- Must have knowledge of Node, Feathersjs, Vue, Vuetify, Vuex, Nuxt, Mapbox, THREE.js
- Connecting to and working with databases.(MongoDb)
- Good Experience with RESTful API.
- Good Experience with Javascript, ExpressJs
- Develop code based on the requirements individually.
- Solve complex performance problems and architectural challenges.
Javascript
React.js
Angular (2+)Vue.jsSaveIN is a fintech platform that aims to offer unique financial products and services to its members in a never seen before, fully digital avatar through its mobile app on Google and Apple play store. You can also call us a neo-banking platform!
Founded by a group of experienced CXOs from Banking, Fintech, Consulting and Media, SaveIN is working towards disrupting the way Indians transact, bank and save money.
At present, SaveIN is offering a revolutionary, new to market, product called Social Finance (SoFin™) allowing users to lend and borrow money, within their trusted contacts like family, friends and acquaintance. In due course, SaveIN aims to launch several other financial products and services in the personal finance and banking domain.
Our promise to you:
- We aim to hire the best of talent, passionate about the vision of SaveIN
- We aim to create an equal opportunity, open, challenging as well as rewarding environment to bring the best out of our people
- We are here to be a large, prosperous, profitable, and resilient organization so that we may serve our customers sustainably across economic cycles, we aim to achieve this in the most ethical and transparent manner possible
- Being compliant is not only an obligation, but a chosen way of life
- We would love to see you grow and are committed to do our best in contributing towards your success
About the role:
SaveIN is looking for a Software Engineer | React JS
You will be responsible for building visually engaging user experiences as well as using out of the box thinking to devise new techniques for presenting content and data. You will work with developers, designers, product and also the founding team.
Location: Gurgaon/ Work from home
Key responsibilities:
- Develop class leading and highly responsive front-end interfaces using React.js
- Translating designs and wireframes into high quality code and output
- Communicate effectively with UI/UX team and technical development team
- Create unit tests to ensure visual consistency and adequate functionality across releases
- Ensure cross-browser, cross-platform and multiple device compatibility and resolve issues.
- Document technical design as per internal compliance standards
- Work with senior management and external stakeholders to ensure that deliverables are met
Skills and competencies:
- Education: BE/BTech/ME/MTech/MCA
- Minimum 3-year industry experience and proficiency in developing front-end components using React JS, Angular.io, Vue.js, HTML 5, Web markup and CSS 3
- Experience in Typescript
- Hands on experience with state management tools like Redux/Mobx
- Fine understanding of Node.js based tooling like Webpack, Grunt/Gulp, NPM, Express JS, Babel, Create React App etc.
- Good knowledge of working with dynamic data (e.g., JSON, XML) through various interface types (e.g., REST, SOAP)
- Experience of working with responsive web designs across multiple platforms
- Experience with integrating Analytics Tool like Google Analytics, Mix Panel etc
- Experience in creating mock-ups/ proof-of-concepts based on wireframes
- Ability to learn new UI technologies quickly
- Understanding of SEO and accessibility issues
- Experience of full software development life cycle, standard and secure coding practices and pro
- Experience with content delivery networks and an understanding of web caching
- Experience with unit testing using frameworks such as Mocha, Chai, Enzyme, Cypress, or Jest
- Experience with Jenkins and Docker a plus
- Experience on any backend technologies Node.JS, Python, Java, PHP will be a good add on
- Experience in Scrum/Agile is desirable
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