30 Production support Jobs in Bangalore (Bengaluru) | Production support Job openings in Bangalore (Bengaluru)

About the role

We are hiring a Principal Engineer to own the hardest technical problems in our product and see them through from first sketch to stable production. You will set technical direction, design systems that scale, and raise the engineering bar through your own work and the people around you. This is a hands-on leadership role: you write code, review designs, and ship.

What will you do?

You will own outcomes, not just tasks. Expect to spend your time on the following.

• Own projects end to end. Take an ambiguous problem, shape the requirements, design the solution, break down the work, deliver it to production, and stay accountable for how it runs afterwards.

• Lead system design. Author and review architecture for services, data pipelines and integrations, with clear trade-offs on scale, latency, cost, consistency and reliability.

• Write and review critical code. Build the hardest components yourself, and set standards for code quality, testing and maintainability through code and design reviews.

• Own deployment and operations. Design CI/CD, infrastructure and release strategies. Drive observability, on-call readiness, incident response and post-incident learning.

• Solve hard problems. Debug production issues across the stack, and find root causes in performance, concurrency, data and scaling problems.

• Mentor and multiply. Coach senior and junior engineers, grow future tech leads, and make the whole team faster and more confident.

• Partner across functions. Work with product, design, data and business teams to turn goals into technical plans, and to say no or reshape scope when needed.

• Shape technical strategy. Guide build-versus-buy decisions, manage tech debt, evaluate new technologies, and contribute to the engineering roadmap.

• Raise the bar. Help define engineering practices, hiring standards and culture, and take part in interviewing.

What are we looking for?

• Bachelor's degree in Computer Science or a related field, or equivalent practical experience.

Core engineering

• 10+ years of professional software engineering, with a track record of shipping and running production systems.

• Strong computer science fundamentals: data structures, algorithms and complexity, operating systems, networking, databases and concurrency.

• Fluency in at least one major backend language (for example Python, Go, Java, or Node.js/ TypeScript) and the ability to pick up others quickly.

• Deep knowledge of relational and NoSQL data stores: schema design, indexing, transactions, query tuning and replication.

System design and problem solving

• Proven ability to design distributed systems that are scalable, fault tolerant and cost aware, and to explain the trade-offs clearly.

• Experience with APIs, event-driven and asynchronous architectures, queues, caching and service-to-service communication.

• A structured approach to ambiguous problems: break them down, test assumptions, decide with incomplete data, and measure results.

• Strong debugging instincts, including performance profiling and production troubleshooting.

Delivery and operations

• Have led at least two significant projects from inception to production, including planning, milestones, risk management and launch.

• Hands-on experience with deployment: CI/CD pipelines, containers (Docker, Kubernetes), a major cloud (AWS, GCP or Azure), and infrastructure as code.

• Practical experience with monitoring, logging, alerting, SLOs and incident management.

• Habit of writing tests and automation, and of leaving systems more reliable than you found them.

Leadership and communication

• Experience leading engineers without formal authority, through influence, mentoring and clear technical writing.

• Excellent written and verbal communication: design docs, RFCs and concise updates to non-technical stakeholders.

• Ownership mindset, sound judgment on priorities, and comfort working in a fast-moving environment.

Nice to have

• Experience in fintech, lending or another regulated, data-heavy domain.

• Exposure to AI/ML or LLM-based systems in production: model serving, evaluation, retrieval, and cost and latency management.

• Deep experience with data engineering: streaming, batch pipelines, warehouses or search systems.

• Security and compliance awareness: authentication, encryption, audit trails, secure SDLC.

• Experience with multi-tenant SaaS, high-throughput systems or zero downtime migrations.

• Open-source contributions, conference talks, or technical writing.

• Experience scaling an engineering team or helping set up hiring and onboarding practices.

Job Title: Application Production Support Engineer – L2

Experience: 3–4 Years Only

Location: Hyderabad

Job Type: Full-time

Job Summary

We are looking for an experienced Application Production Support Engineer (L2) to provide operational support for business-critical applications. The ideal candidate should have hands-on experience in incident and event management, application monitoring, troubleshooting, and ticket management using ServiceNow and monitoring tools such as Splunk, AppDynamics, or ThousandEyes.

Key Responsibilities

• Provide L2 production support for business-critical applications and ensure smooth day-to-day operations.
• Monitor application performance, availability, and system health to identify and resolve issues proactively.
• Perform event monitoring, alert analysis, incident triage, and troubleshooting.
• Log, track, prioritize, and resolve incidents and service requests using ServiceNow.
• Analyze application logs and monitoring alerts using Splunk, AppDynamics, and/or ThousandEyes.
• Investigate recurring issues, perform root cause analysis, and implement preventive measures.
• Coordinate with L1 support, L3 teams, development teams, and infrastructure teams for timely issue resolution.
• Ensure compliance with SLAs and follow established incident, problem, and change management processes.
• Maintain support documentation, incident reports, and knowledge base articles.
• Participate in shift rotations, weekend support, and on-call activities as required.

Required Skills

• 3–4 years of experience in Application Production Support.
• Strong hands-on experience in L2 Production Support.
• Good understanding of Event Management and Incident Management.
• Working experience with ServiceNow for ticket and incident management.
• Experience with at least one of the following monitoring tools:
• Splunk
• AppDynamics
• ThousandEyes
• Strong troubleshooting and analytical skills.
• Understanding of SLA management and ITIL processes.
• Good communication skills and the ability to work effectively with cross-functional teams.

Preferred Qualifications

• Experience supporting enterprise applications in a 24/7 production environment.
• Knowledge of application performance monitoring and alert management.
• Experience with incident escalation, problem management, and root cause analysis.

Work Location: Hyderabad

Experience Required: 3–4 Years Only

Candidates with relevant experience in L2 Application Production Support and monitoring tools are encouraged to apply.

Job Summary:

We are looking for an experienced L2 Production Support Engineer with hands-on experience in production monitoring, event management, incident management, troubleshooting, and root cause analysis (RCA). The candidate should have experience working with enterprise monitoring tools and ITSM platforms to ensure application stability and smooth production operations.

Mandatory Skills:

• L2 Production Support
• Event Management / Mission Control
• Incident Management
• Linux / Unix
• Observability and Production Monitoring
• Batch Monitoring

Primary Skills:

• ServiceNow
• Splunk / AppDynamics / ThousandEyes
• Event Monitoring and Incident Handling
• Production Troubleshooting

Secondary Skills:

• Batch Monitoring and Scheduling
• Windows Server Troubleshooting
• Root Cause Analysis (RCA)
• Cross-team Coordination

Key Responsibilities:

• Monitor production environments and identify alerts, events, and potential issues.
• Handle L2 production incidents and perform initial troubleshooting.
• Manage incidents and service requests using ServiceNow or similar ITSM tools.
• Analyze application and system logs using monitoring tools such as Splunk, AppDynamics, or ThousandEyes.
• Perform root cause analysis and coordinate with relevant teams to resolve recurring issues.
• Monitor batch jobs and schedules, ensuring timely execution.
• Troubleshoot Linux/Unix and Windows Server-related issues.
• Ensure adherence to SLAs and follow established incident management processes.

Job Summary

We are looking for an experienced Application Production Support Engineer with strong hands-on experience in Internet Banking application support, Middleware technologies, and OpenShift Container Platform (OCP). The candidate will be responsible for ensuring the stability, availability, and performance of critical banking applications in a production environment.

The ideal candidate should have experience in troubleshooting production incidents, performing root cause analysis, monitoring application health, and coordinating with development, infrastructure, database, and business teams to ensure smooth banking operations.

Key Responsibilities

• Provide L2/L3 production support for Internet Banking applications and ensure high availability of critical banking services.
• Monitor application performance, system health, logs, and alerts to proactively identify and resolve issues.
• Troubleshoot application failures, transaction issues, login/authentication problems, API failures, and other Internet Banking-related incidents.
• Perform middleware administration, monitoring, and troubleshooting across application servers and related middleware components.
• Manage application deployments, pod monitoring, log analysis, and troubleshooting in OpenShift Container Platform (OCP).
• Investigate production incidents, perform root cause analysis (RCA), and implement preventive measures to avoid recurrence.
• Work with middleware, database, network, infrastructure, DevOps, and development teams to resolve complex technical issues.
• Support production releases, deployment validation, application restarts, and post-deployment health checks.
• Handle incident, problem, and change management processes in accordance with defined SLAs.
• Maintain technical documentation, incident reports, SOPs, and knowledge base articles.
• Participate in rotational shifts, weekend support, and on-call support as required.

Mandatory Skills

• Internet Banking Application Support: Hands-on experience supporting Internet Banking applications in a production environment.
• Middleware Support: Practical experience in middleware monitoring, configuration, troubleshooting, and application server operations.
• OpenShift (OCP): Hands-on experience with pod monitoring, logs, deployments, troubleshooting, and basic cluster/application operations.
• Strong troubleshooting, analytical, and problem-solving skills.
• Experience with Linux/Unix commands and application log analysis.
• Good understanding of HTTP/HTTPS, REST APIs, and application connectivity.
• Experience working with ITSM tools and incident management processes.
• Strong communication and coordination skills.

Good to Have

• Experience in banking, financial services, or payment-related applications.
• Knowledge of Java/J2EE applications and application server technologies.
• Familiarity with Kubernetes, Docker, CI/CD pipelines, and deployment automation.
• Basic SQL knowledge for production troubleshooting.
• Experience with monitoring tools such as Grafana, Prometheus, Splunk, ELK, or similar platforms.
• Understanding of banking security, authentication, and transaction processing workflows.

Required Experience

• Relevant Experience: 3–8 years in application production support.
• Domain Experience: Hands-on Internet Banking application support is mandatory.
• Technical Experience: Middleware and OpenShift (OCP) operational experience is mandatory.
• Work Environment: Production-critical applications with SLA-driven support.

Ideal Candidate Profile

We are looking for a proactive support engineer who can independently troubleshoot production issues, manage incidents within defined SLAs, and ensure the reliability of Internet Banking services. Candidates must have practical production experience in all three key areas: Internet Banking, Middleware, and OpenShift (OCP).

Important: Candidates with only generic application support experience and no hands-on Internet Banking support experience will not be suitable for this role.

1. Job Summary
2. We are looking for an experienced L2 Production Support Engineer to manage production incidents, monitor application and infrastructure health, and ensure high availability of business-critical services. The candidate will be responsible for event management, incident triage, root cause analysis, alert monitoring, and coordination with L1, L3, DevOps, infrastructure, and application teams through a Mission Control environment.
3. The ideal candidate should have hands-on experience with ServiceNow, Splunk, AppDynamics, ThousandEyes, and production monitoring tools.
4. Key Responsibilities

• Monitor production applications, infrastructure, and business services using monitoring and observability tools.
• Perform L2 production support activities, including incident investigation, troubleshooting, and resolution.
• Manage real-time alerts, events, and incidents through the Event Management / Mission Control function.
• Monitor application logs, system performance, availability, and transaction failures using Splunk, AppDynamics, and ThousandEyes.
• Analyze alerts and correlate events to identify potential service disruptions and reduce alert noise.
• Create, update, assign, and track incidents, problems, and change requests in ServiceNow.
• Perform initial impact assessment, incident prioritization, and escalation based on severity and SLA requirements.
• Troubleshoot application errors, service outages, connectivity issues, performance degradation, and recurring incidents.
• Collaborate with L1 support, L3 engineering, application development, database, network, middleware, and infrastructure teams.
• Perform root cause analysis (RCA) and contribute to problem management and preventive action plans.
• Support major incident management, bridge calls, stakeholder communication, and service restoration activities.
• Maintain incident documentation, troubleshooting procedures, operational runbooks, and knowledge articles.
• Identify recurring alerts and incidents and recommend automation or monitoring improvements.
• Participate in shift rotations, weekend support, and 24/7 operations, as required.
• Ensure compliance with operational procedures, SLAs, OLAs, and ITIL best practices.

1. Required Technical Skills
2. 1. L2 Production Support

• Hands-on experience in application or infrastructure production support.
• Incident triage, troubleshooting, service restoration, and escalation management.
• Knowledge of application logs, system health checks, and performance monitoring.
• Experience supporting business-critical production environments.

1. 2. Event Management / Mission Control

• Experience with real-time event monitoring and alert management.
• Ability to correlate events, identify service-impacting alerts, and prioritize incidents.
• Knowledge of event-to-incident workflows and major incident escalation procedures.
• Experience working in a centralized IT operations or Mission Control environment.

1. 3. ServiceNow

• Experience with ServiceNow Incident Management, Problem Management, and Change Management.
• Ability to create, update, assign, and resolve incidents while maintaining accurate ticket documentation.
• Understanding of incident priority, severity, SLA tracking, and escalation workflows.
• Exposure to ServiceNow ITOM / Event Management is an advantage.

1. 4. Monitoring and Observability Tools

• Splunk: Log analysis, searching, filtering, troubleshooting, and identifying application errors.
• AppDynamics: Application performance monitoring, transaction tracing, response-time analysis, and identifying bottlenecks.
• ThousandEyes: Network and application connectivity monitoring, path visualization, latency analysis, packet loss, and availability troubleshooting.

1. 5. Additional Technical Knowledge

• Basic understanding of Linux/Unix and Windows operating systems.
• Knowledge of networking fundamentals, including TCP/IP, DNS, HTTP/HTTPS, latency, and connectivity troubleshooting.
• Basic SQL knowledge for data validation and troubleshooting.
• Understanding of REST APIs, web applications, middleware, and distributed application environments is preferred.

1. Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• 3–7 years of experience in IT production support, application support, or IT operations.
• Hands-on experience with ServiceNow and at least one major monitoring or observability tool.
• Strong analytical, troubleshooting, communication, and incident management skills.
• Familiarity with ITIL processes and SLA-driven support environments.
• Ability to work under pressure and handle multiple production incidents simultaneously.

1. Preferred Qualifications

• ITIL Foundation certification.
• Experience with ServiceNow ITOM / Event Management.
• Exposure to major incident management and root cause analysis.
• Experience in enterprise, banking, telecom, retail, or other high-availability environments.
• Knowledge of automation and scripting using Shell, Python, or PowerShell.

1. Key Performance Indicators (KPIs)

• Incident response and resolution time.
• SLA compliance.
• Mean Time to Acknowledge (MTTA) and Mean Time to Resolve (MTTR).
• Production service availability and monitoring effectiveness.
• Reduction in recurring incidents and false-positive alerts.
• Quality of incident documentation and root cause analysis.

1. Ideal Candidate Profile
2. The ideal candidate is a technically strong L2 Production Support Engineer with hands-on experience in incident and event management, ServiceNow ticketing, production monitoring, and application/network troubleshooting. The candidate should be capable of quickly identifying service-impacting issues, coordinating with resolver teams, and restoring services while maintaining SLA commitments and operational stability.
3. Key skills for the role

• L2 Production Support
• Event Management / Mission Control
• ServiceNow ITSM / ITOM
• Production Monitoring and Alert Management
• Splunk
• AppDynamics
• ThousandEyes
• Incident, Problem and Major Incident Management
• Root Cause Analysis (RCA)
• ITIL and SLA Management

ob Summary

We are looking for a skilled Application Production Support Engineer to support business-critical applications, manage production incidents, and ensure the availability, stability, and performance of applications. The ideal candidate will have experience in production support, event management, incident management, and monitoring tools such as ServiceNow, Splunk, AppDynamics, and ThousandEyes.

The role requires strong troubleshooting and analytical skills, effective communication, and the ability to work in a fast-paced production environment while meeting defined Service Level Agreements (SLAs).

Key Responsibilities

• Provide /L2/L3 application production support, as applicable, to ensure high availability and reliability of business applications.
• Monitor application health, availability, performance, and infrastructure events using Splunk, AppDynamics, and ThousandEyes.
• Perform event monitoring, event correlation, alert analysis, and prioritization to identify potential production issues.
• Manage incidents, service requests, problems, and change requests through ServiceNow.
• Investigate production incidents, perform initial troubleshooting, analyze logs, and identify the root cause of application failures.
• Coordinate with application development, infrastructure, database, network, and other support teams to resolve incidents within agreed SLAs.
• Perform impact assessment, incident escalation, and stakeholder communication during major incidents.
• Analyze application logs, dashboards, alerts, and performance metrics to identify trends and recurring issues.
• Participate in major incident management, problem management, and root-cause analysis (RCA).
• Support application deployments, production releases, scheduled maintenance, and post-deployment validation.
• Maintain incident records, troubleshooting steps, knowledge articles, operational procedures, and support documentation.
• Identify opportunities to reduce recurring incidents through proactive monitoring, automation, and continuous improvement.
• Participate in shift handovers and provide clear updates on ongoing incidents and operational risks.

Required Skills and Qualifications

• Hands-on experience in Application Production Support or IT Operations.
• Good understanding of incident management, event management, problem management, and change management processes.
• Experience working with ServiceNow for incident logging, tracking, prioritization, escalation, and resolution.
• Working knowledge of Splunk for log analysis, searching, troubleshooting, and monitoring.
• Experience with AppDynamics for application performance monitoring, transaction analysis, and identifying performance bottlenecks.
• Familiarity with ThousandEyes for network and application delivery visibility, connectivity monitoring, and performance troubleshooting.
• Strong analytical, troubleshooting, and problem-solving skills.
• Understanding of SLAs, KPIs, incident priorities, escalation matrices, and operational procedures.
• Excellent communication and stakeholder management skills.
• Ability to work independently and collaborate with cross-functional teams.

Preferred Qualifications

• ITIL Foundation certification or knowledge of ITIL practices.
• Experience supporting enterprise applications in a 24/7 production environment.
• Knowledge of Linux/Unix commands, SQL queries, application logs, and basic networking concepts.
• Familiarity with dashboards, alert tuning, event correlation, and monitoring automation.
• Experience participating in major incident bridges and preparing RCA reports.

Strong Application support ( L2 Support) with Observability exp

Candidate with strong experience in Linux, SQL ,ITIL & Shell scripting.

Strong exp in Monitoring tool ( Grafana/Data Dog/ Prometheus /control M)

Good experience in troubleshooting, deployment and scheduling jobs.

Strong on scripting, automation tools and techniques.

Middleware & open-source technologies -Apache, Tomcat.

Banking domain exp

Excellent Communication

Good to have Cloud/ Aws exp.

Bangalore /Pune

Job Summary

We are looking for an experienced Application Support Engineer (L2) with expertise in supporting banking applications, monitoring production systems, troubleshooting incidents, and ensuring application availability and stability. The candidate should have strong SQL skills, knowledge of ITIL processes, experience with shell scripting, Grafana dashboards, Control-M job scheduling, and automation of routine support activities.

Key Responsibilities

• Provide L2 production support for critical banking applications and ensure high availability and performance.
• Monitor application health, system performance, logs, and alerts using Grafana and observability tools.
• Troubleshoot production incidents, perform root cause analysis (RCA), and implement permanent fixes.
• Write and execute SQL queries to investigate application issues, validate transactions, and perform data analysis.
• Monitor, manage, and troubleshoot batch jobs and workflows using Control-M.
• Perform log analysis and execute shell scripts for system checks, troubleshooting, and routine operational activities.
• Follow ITIL processes, including Incident Management, Problem Management, Change Management, and Service Request Management.
• Automate repetitive operational tasks using shell scripting and other automation techniques.
• Collaborate with development, infrastructure, database, and business teams to resolve production issues within agreed SLAs.
• Participate in incident bridges, provide timely updates to stakeholders, and prepare incident reports.
• Support application deployments, release activities, and post-deployment validation.
• Maintain support documentation, knowledge articles, SOPs, and operational runbooks.
• Ensure compliance with banking security policies, audit requirements, and operational procedures.

Required Technical Skills

• Application Support: Hands-on experience in L2 production support, incident troubleshooting, and application monitoring.
• SQL: Strong SQL query-writing skills, joins, subqueries, data validation, and troubleshooting database-related issues.
• Observability: Knowledge of application monitoring, log analysis, metrics, alerts, and performance troubleshooting.
• Grafana: Experience monitoring dashboards, analyzing metrics, identifying anomalies, and troubleshooting alerts.
• Control-M: Experience monitoring batch jobs, handling job failures, managing dependencies, and rerunning failed jobs.
• Shell Scripting: Basic to intermediate scripting for log analysis, health checks, file processing, and task automation.
• ITIL: Understanding of Incident, Problem, Change, and Service Request Management processes.
• Automation: Ability to automate repetitive support tasks and improve operational efficiency.
• Banking Domain: Understanding of banking applications, transaction processing, batch processing, and business-critical production operations.

Preferred Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Experience supporting business-critical applications in a banking or financial services environment.
• Knowledge of Linux/Unix operating systems and application/server logs.
• Familiarity with SLA management, production support rotations, and on-call support.
• Strong analytical, troubleshooting, communication, and stakeholder-management skills.

Key Competencies

• Incident prioritization and effective problem-solving.
• Root cause analysis and preventive action implementation.
• Production stability and service improvement.
• Coordination with cross-functional technical teams.
• Ability to work in a 24/7 support environment when required.

Overall Objective: Ensure stable and reliable banking application operations by proactively monitoring systems, resolving production incidents, automating routine activities, and meeting defined service-level agreements (SLAs).

Job Summary:

We are looking for an experienced L2 Production Support Engineer with hands-on experience in event management, incident handling, ServiceNow, and monitoring tools. The ideal candidate should have strong troubleshooting skills and experience in maintaining production system stability and resolving technical issues within defined SLAs.

Primary Skills:

• L2 Production Support
• Event Management and Incident Management
• ServiceNow
• Monitoring tools such as Splunk, AppDynamics, or ThousandEyes

Secondary Skills:

• Batch Monitoring and Scheduling
• Unix/Linux troubleshooting
• Windows Server troubleshooting

Key Responsibilities:

• Monitor production systems and applications to ensure availability and stability.
• Handle L2 incidents, events, alerts, and service requests.
• Use ServiceNow for incident logging, tracking, prioritization, and resolution.
• Analyze monitoring alerts using Splunk, AppDynamics, or ThousandEyes.
• Perform initial troubleshooting, identify root causes, and coordinate with relevant teams for issue resolution.
• Monitor batch jobs and scheduled tasks, and troubleshoot failures.
• Perform basic Unix/Linux and Windows Server troubleshooting.
• Ensure timely incident resolution in accordance with SLA requirements.
• Maintain incident records and provide updates to stakeholders.

Technical Support Engineer: Application Maintenance

Company: Gemba ConnectExperience: 1–4 yearsOpenings: 2Location: [City / Hybrid]Type: Full-time

About the role

Gemba Connect builds and runs business applications (ERP, WMS, manufacturing and packaging) for clients across Worls . We're starting a new Maintenance Team to keep these applications reliable. In this role you will fix production issues, maintain code across several applications and review code before release.

What you'll do

• Respond to production incidents, find the root cause and ship fixes quickly

• Fix bugs and improve performance in Java/Spring Boot and React applications

• Review merge requests for code quality, security and performance

• Monitor application health and help prevent repeat issues

Required skills

• 1–4 years of hands-on development or production support experience.

• Java + Spring Boot (REST APIs, JPA/Hibernate, Spring Security/JWT): able to read and debug unfamiliar code quickly.

• JavaScript/TypeScript with React or Next.js.

• SQL (preferably MS SQL / Azure SQL): writing queries, reading execution plans, adding indexes.

• Git workflows: branching, merge requests, resolving conflicts.

• Basic Linux and command-line skills.

• Good debugging skills with logs and stack traces.

• Clear written communication, especially for incident updates and review comments.

Good to have

• Docker, Kubernetes or any cloud platform (Azure preferred)

• CI/CD tools like Jenkins or GitLab

• Monitoring tools like Grafana

Why join us

• Hands-on experience with production systems for real clients

• Work across many technologies: backend, frontend, cloud and DevOps

• A new team, so your work will shape how it's built

L2 Production Support, Event Management / Mission Control, Incident Management, Linux, Linux, observability, and batch monitoring

Mandatory Skills: L2 Production Support, Event Management / Mission Control, Incident Management, Linux, Linux, observability, and batch monitoring

Primary Skills:

• L2 Production Support, Event Management / Mission Control, ServiceNow, Production Monitoring, Splunk / AppDynamics / ThousandEyes

Primary Skills: Linux Administration, Production Support

Secondary Skills: Oracle SQL, Splunk, Grafana, AppDynamics, Cloud (OCP/AWS/Azure/GCP), Incident Management, AI/Automation.

Vista Plus Development & Engineering – Production Support

We are looking for an experienced Vista Plus professional to provide production support, health monitoring, and operational governance for enterprise reporting and document archival platforms.

Key Responsibilities:

• Provide production support and health-check monitoring.
• Perform Linux administration and Shell scripting.
• Handle application installation and upgrades in Linux environments.
• Manage file systems and production issues.
• Support Incident, Change, and Problem Management in line with ITIL practices.
• Work with basic Oracle/database concepts.
• Maintain documentation and operational governance.

Required Skills:

• Vista Plus Development & Engineering
• Shell Scripting
• Linux
• File System Management
• ITIL
• Oracle/Database concepts
• Production Support

Preferred: Application migration, automation/scripting, audit & compliance, and enterprise reporting/document archival experience.

Contract: 12 months | C2H | Hybrid

Website and Company profile:

www.wissen.com

LinkedIn Page:

https://www.linkedin.com/company/wissen-technology/

Company Name – Wissen Technology

Group of companies in India – Wissen Technology & Wissen Infotech

Work Location – Pune

While you may already know about Wissen and the company history, here is a quick rundown for you.

About Wissen Technology:

·        The Wissen Group was founded in the year 2000. Wissen Technology, a part of Wissen Group, was established in the year 2015.

·        Wissen Technology is a specialized technology company that delivers high-end consulting for organizations in the Banking & Finance, Telecom, and Healthcare domains. We help clients build world class products.

·        Our workforce has highly skilled professionals, with leadership and senior management executives who have graduated from Ivy League Universities like Wharton, MIT, IITs, IIMs, and NITs and with rich work experience in some of the biggest companies in the world.

·        Wissen Technology has grown its revenues by 400% in these five years without any external funding or investments.

·        Globally present with offices US, India, UK, Australia, Mexico, and Canada.

·        We offer an array of services including Application Development, Artificial Intelligence & Machine Learning, Big Data & Analytics, Visualization & Business Intelligence, Robotic Process Automation, Cloud, Mobility, Agile & DevOps, Quality Assurance & Test Automation.

·        Wissen Technology has been certified as a Great Place to Work®.

·        Wissen Technology has been voted as the Top 20 AI/ML vendor by CIO Insider in 2020.

·        Over the years, Wissen Group has successfully delivered $650 million worth of projects for more than 20 of the Fortune 500 companies.

·        We have served client across sectors like Banking, Telecom, Healthcare, Manufacturing, and Energy. They include likes of Morgan Stanley, Goldman Sachs, MSCI, StateStreet, Flipkart, Swiggy, Trafigura, GE to name a few.

Job Description -

SCOPE OF WORK-------------------------------------------------------------------------------------

• Tableau server version upgrade and testing of the latest version of tableau server
• Automate the process flow, automation of exception handling and recovery.
• To upgrade and support the Tableau latest version
• Enhance monitoring capability.
• Support deployment and testing of changes
• Independently manage and resolve all prod and QA issues/queries for on-prem and on-cloud solution for the changes that were rolled out
• prepare for release and changes
• Represent team in various enterprise work stream.
• Release 
• Prepare CICD release package.
• Deploy changes to QA and Prod 
• Extraction requests (query will be provided by L3)

We are looking for an experienced Application Support Engineer with strong expertise in Linux/Unix, Networking, Routing, Load Balancing, and Production Support. The ideal candidate should have hands-on experience troubleshooting application and infrastructure issues using enterprise monitoring and observability tools such as Splunk, Grafana, and AppDynamics.

Key Responsibilities

• Provide L2/L3 production support for enterprise applications and infrastructure.
• Troubleshoot application, Linux/Unix, network, routing, and connectivity-related issues.
• Monitor application and infrastructure health using Splunk, Grafana, and AppDynamics.
• Analyze alerts, logs, performance metrics, and system behavior to identify issues.
• Troubleshoot routing, load balancing, connectivity, and network-related problems.
• Perform incident investigation, troubleshooting, and root cause analysis.
• Coordinate with Network, Infrastructure, Application, and other technical teams for issue resolution.
• Handle production incidents and ensure timely resolution within defined SLAs.
• Participate in problem management and identify recurring issues.
• Perform application health checks and proactively identify potential failures.
• Maintain troubleshooting guides, runbooks, and operational documentation.
• Support planned changes, deployments, and maintenance activities.

Must-Have Skills

Application Support

Linux / Unix

Networking

Routing

Load Balancing

Splunk

Grafana

AppDynamics

Production Support

Incident Management

Troubleshooting

Required Skills & Tools

• 4–6 years of experience in Application / Production Support.
• Strong hands-on experience with Linux/Unix administration and troubleshooting.
• Good understanding of TCP/IP, networking, routing, and connectivity concepts.
• Practical experience troubleshooting load balancing issues.
• Hands-on experience with monitoring and observability tools such as Splunk, Grafana, or AppDynamics.
• Strong log analysis and troubleshooting skills.
• Experience handling production incidents and working within SLA-driven environments.
• Strong communication and coordination skills.

Preferred Experience

• Exposure to ITIL processes including Incident, Problem, and Change Management.
• Experience with scripting/automation using Shell or Python.
• Exposure to cloud environments is an added advantage.
• Experience supporting enterprise-scale applications and infrastructure.

Key Competencies

• Strong analytical and troubleshooting skills.
• Ability to work under pressure during critical production incidents.
• Strong ownership and accountability.
• Excellent communication and stakeholder management.
• Ability to work collaboratively with global technical teams.

Qualifications

Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related discipline.

Application Production Support with SRE, Linux/Unix, Splunk/AppD/Grafana, Troubleshooting

WFO-Immediate

8 to 12 Yrs

Bangalore/Hyderabad

Job Summary:

We are seeking a highly skilled Principal Infrastructure Engineer to join our team, focusing on production support and Site Reliability Engineering (SRE) implementation. The ideal candidate will possess a strong background in Python scripting, Ansible automation, and OpenShift support, along with expertise in Linux administration and Apache Tomcat. This role is critical in ensuring the stability and performance of our applications through effective monitoring, log analysis, and the use of various DevOps tools.

Responsibilities:

Provide production support for applications, ensuring high availability and performance.

Implement Site Reliability Engineering (SRE) practices to enhance system reliability.

Develop and maintain Python scripts for automation and process improvement.

Utilize Ansible for configuration management and deployment automation.

Support and manage OpenShift environments, ensuring optimal performance and scalability.

Administer Linux servers, ensuring security, performance, and reliability.

Manage and configure Apache Tomcat servers for application deployment.

Implement and maintain monitoring tools to proactively identify and resolve issues.

Conduct log analysis to troubleshoot and optimize application performance.

Collaborate with cross-functional teams to enhance DevOps practices and tools.

Document processes, procedures, and best practices for infrastructure management.

Mandatory Skills:

Strong experience in application production support.

Proficiency in Python scripting for automation tasks.

Hands-on experience with Ansible for automation and orchestration.

Solid understanding of OpenShift and container orchestration.

Expertise in Linux administration, including server setup and maintenance.

Experience with Apache Tomcat configuration and management.

Familiarity with monitoring tools and log analysis techniques.

Knowledge of DevOps tools and practices.

Preferred Skills:

Experience with cloud platforms (AWS, Azure, GCP).

Familiarity with CI/CD pipelines and tools.

Knowledge of networking concepts and security best practices.

Experience with database management and optimization.

Understanding of Agile methodologies and practices.

Qualifications:

Bachelor's degree in Computer Science, Information Technology, or a related field.

Relevant certifications in cloud technologies, DevOps, or system administration are a plus.

Strong analytical and problem-solving skills.

Excellent communication and collaboration abilities.

Ability to work in a fast-paced environment and manage multiple priorities

🔹 Senior Site Reliability Engineer (SRE)

📍 Location: Bangalore

🕐 Shift: 1:30 PM – 10:30 PM

🏢 Work Mode: Tue–Fri WFO | Monday WFH

📅 Experience: 8–12 Years

📌 Role Overview

The Senior SRE is responsible for ensuring system reliability, performance, and scalability by combining DevOps practices, automation, and proactive monitoring. The role focuses on incident prevention, system optimization, and operational excellence across enterprise platforms.

🔹 Key Responsibilities

⚙️ Reliability Engineering & Operations

• Ensure high availability and system health across production environments
• Monitor performance and proactively identify risks and bottlenecks
• Improve reliability using data-driven insights and baselining

🚨 Incident Management & Troubleshooting

• Lead major incident resolution across multiple technologies
• Perform deep-dive root cause analysis (RCA)
• Act as a technical escalation point during critical outages

🤖 Automation & Continuous Improvement

• Develop automation scripts using:
• Ansible
• PowerShell / Shell
• Eliminate manual work (reduce toil) through automation
• Improve logging, alerting, and auto-remediation mechanisms

📊 Performance Optimization

• Analysed and optimize application & infrastructure performance
• Identify operational gaps using analytics
• Continuously enhance system efficiency and scalability

🤝 Collaboration & SRE Practice

• Work with Agile product teams to improve reliability
• Drive SRE maturity using frameworks and best practices
• Collaborate with leadership, SMEs, and DevOps teams
• Contribute to SRE Community of Practice

🔹 Required Skills

🛠️ Core Technical Skills

• Strong experience in:
• Incident management & production support
• Full-stack troubleshooting
• Infrastructure & Systems:
• Windows & Linux
• Cloud + On-prem architecture
• Networking & Security:
• Cisco / Juniper
• IAM (Azure AD, SAML, OpenID)

⚡ Tools & Technologies

• Monitoring & performance tools
• Automation:
• Ansible
• PowerShell / Shell
• KQL
• API integration & change management

💡 Core Competencies

• Strong analytical & problem-solving skills
• Excellent communication & stakeholder handling
• Ability to work in high-pressure production environments

🔹 Nice to Have

• CI/CD pipelines (Git, GitHub)
• Software development lifecycle (SDLC) understanding
• Agile (Scrum / Kanban) experience

Required skills and experience

• Bachelor's degree, Computer Science, Engineering or other similar concentration (BE/MCA)

• Master’s degree a plus

• 3-8 years’ experience in Production Support/ Application Management/ Application Development (support/ maintenance) role.

• Excellent problem-solving/troubleshooting skills, fast learner

• Strong knowledge of Unix Administration.

• Strong scripting skills in Shell, Python, Batch is must.

• Strong Database experience – Oracle

• Strong knowledge of Software Development Life Cycle

• Power shell is nice to have

• Software development skillsets in Java or Ruby.

• Worked upon any of the cloud platforms – GCP/Azure/AWS is nice to have

We are hiring a Java Production Support Engineer with hands-on experience in Java, Spring Boot, and Splunk. You’ll be responsible for ensuring smooth functioning of our production systems by proactively monitoring, troubleshooting, and resolving issues in real time.

Key Responsibilities

• Provide L2/L3 support for Java/Spring Boot-based applications in production.
• Monitor logs and system health using Splunk and other observability tools.
• Troubleshoot performance, latency, and availability issues.
• Perform root cause analysis (RCA) and work with dev teams for permanent fixes.
• Support incident and change management processes.
• Create and maintain runbooks and support documentation.

Must-Have Skills

• Strong knowledge of Java, Spring Boot, and REST APIs.
• Proficient in using Splunk for log analysis and monitoring.
• Good understanding of relational databases (SQL) and Linux commands.
• Experience with CI/CD tools (Jenkins, Git) and basic scripting (Bash, Python).
• Analytical thinking and excellent problem-solving skills.

L2 Support

Location : Mumbai, Pune, Bangalore

Requirement details : (Mandatory Skills)

• Excell communication skills
• Production Support, Incident Management
• SQL ( Must have experience in writing complex queries )
• Unix ( Must have working experience on Linux operating system.
• Pearl/Shell Scripting
• Candidates working in the Investment Banking domain will be preferred

• 4-15 year experience in Application Support
• Must have good knowledge in Java/J2EE, Microservices, PL/SQL, Unix
• Good to have knowledge in Agile, JIRA, Splunk, Service Now
• Good understanding and hands-on experience in Incident, Problem and Change Management
• Provide technical leadership to the team & contribute in the skill development within team
  Interact with internal teams and client stakeholders to trouble shoot the tickets/incident and manage other support activities
• Good communications skills are necessary, must be team player and inquisitive.
• Strong customer service and support focus with a desire to deliver a high-quality service
• Ability to multi-task, work under pressure and to tight deadlines
• Flexible in working outside of office business hours at short notice (as required)
• Should be able to examine the system and identify the areas for Service Improvements & Value adds.

Want to work for Riskcovry?
We are a passionate, dynamic, and balanced team. Our culture is open, direct, and merit-oriented. Our team has enormous depth across insurance, technology, fintech, strategy and investment. We have great investors partnering with us to help achieve our vision.

Riskcovry is one of the fastest growing startups in our space and we would love to have you onboard. Read more about us:
https://www.riskcovry.com/" target="_blank">https://www.riskcovry.com
https://www.linkedin.com/company/riskcovrycom/" target="_blank">https://www.linkedin.com/company/riskcovrycom/

We are looking for people who:
1. Have a strong bias for action and value speed over perfection.
2. Make decisions with this ethos: Customer > Company > Team > Me
3. Thrive in a flat and open organization
4. Recognize that frugality is the key to efficiency
5. Are self-starters and have a natural tendency to own company and team goals

Job Location: Bangalore (Work from Home Based on Covid Safety Guidelines)

Industry Type: Insurance and Technology

Vacancy: 6 Positions

Experience: 3-4 Years

• Level 4 - 4no’s 
• Level 3 - 1no’s 
• Project coordinator

Additional Benefits: Insurance, PF, Gratuity,In house Psychologist and ESOPs for deserving candidates.

Roles & Responsibilities

• Experience with L2/L3 support, Service Management, Escalation management, KPI/SLAs tracking, measuring and reporting 
• Ability to troubleshoot and provide resolution in a fast-paced environment
• Installing/ upgrading the database server and application tools.
• Good in creating support documentation – Runbook, troubleshooting guide, SOP
• Should be open to work towards issue resolution as priority tasks
• Ability to qualify issues, test them and provide resolution with the help of Dev/Engineering team
• Provide input for modification of procedures and documentation used for problem resolution and day-to-day maintenance.
• Solve database usage issues and malfunctions.
• Provide data management support for our users/clients
• Linux/Unix Operating System skills including 
• Viewing and searching server log files
• Editor skills such as vi, vim, emacs etc
• Restart and trouble shoot servers not responding
• Copy files from remote servers
• Vhost and Access logs interpretation

Requirements, Desired Skills and Experience

• Hands-on experience in delivering results-driven solutions with proven business value.
• 3+ years of experience with Python/Perl/C or similar scripting.
• Familiar with queries, procedures, and query optimization
• Hands on experience with linux operating environment.
• Run simple scripts on linux preferably linux root as sudo
• AWS certification - preferred.
• Excellent interpersonal skills.
• Familiarity with working on an Agile/Iterative development framework.
• Self-starter with a positive attitude with the ability to collaborate with product managers and developers.
• Good to have knowledge of support tools – Freshdesk or similar tools
• Prior knowledge of Insurance domain is a plus
• Should be open to work over weekends and on holidays during emergencies

Manages the overall support team by leading and guiding them to handle support issue resolution within defined timelines to ensure continuous business operations

Key responsibilities

• Defines and owns the end to end production support process for our applications
• Takes accountability for issue resolution within defined SLAs
• Obsesses about system quality and customer experience
• Establishes a culture of doing detailed RCAs to get to the bottom of every issue
• Partners with development teams (internal and external) to prioritize issues
• Partners with infrastructure team for infra planning based on projected production load
• Tracks issues through to closure with development teams and customers Internal Use--Confidential
• Takes actions to prevent issues from recurring
• Earns trust of the users dependent on production support
• Maintains knowledge bases for issue management
• Communicates with organizational leadership on issues, statuses, and performance against KPIs
• Hires and operates a high–performing team

KPIs

• # of reported issues
• # of open issues
• MTTR
• SLA compliance
• % of incident reduction based on permanent fixes/automation/utilities
• Customer satisfaction score

ABOUT US.

Established in 2009, Ashnik is a leading open-source solutions and consulting company in South East Asia and India, headquartered in Singapore. We enable digital transformation for large enterprises through our design, architecting, and solution skills. Over 100 large enterprises in the region have acknowledged our expertise in delivering solutions using key open-source technologies. Our offerings form critical part of Digital transformation, Big Data platform, Cloud and Web acceleration and IT modernization. We represent EDB, Pentaho, Docker, Couchbase, MongoDB, Elastic, NGINX, Sysdig, Redis Labs, Confluent, and HashiCorp as their key partners in the region. Our team members bring decades of experience in delivering confidence to enterprises in adopting open source software and are known for their thought leadership.

THE POSITION

Ashnik is looking for talented and passionate people to be part of the team for an upcoming project at client location.

QUALIFICATION AND EXPERIENCE

• Preferably have a working experience of 2 Years and more , on production PostgreSQL DBs.
• Experience of working in a production support environment
• Engineering or Equivalent degree
• Passion for open-source technologies is desired

ADDITIONAL SKILLS

• Install & Configure PostgreSQL, Enterprise DB
• Technical capabilities PostgreSQL 9.x, 10.x, 11.x
• Server tuning
• Troubleshooting of Database issues
• Linux Shell Scripting
• Install, Configure and maintain Fail Over mechanism
• Backup - Restoration, Point in time database recovery
• A demonstrable ability to articulate and sell the benefits of modern platforms, software and technologies.
• A real passion for being curious and a continuous learner. You are someone that invests in yourself as much as you invest in your professional relationships.

RESPONSIBILITIES

• Monitoring database performance
• Optimizing Queries and handle escalations
• Analyse and assess the impact and risk of low to medium risk changes on high profile production databases
• Implement security features
• DR implementation and switch over

LOCATION: Pune & Bangalore

Experience: 2 yrs plus

Package: upto 10 LPA

ABOUT US.

Established in 2009, Ashnik is a leading open-source solutions and consulting company in South East Asia and India, headquartered in Singapore. We enable digital transformation for large enterprises through our design, architecting, and solution skills. Over 100 large enterprises in the region have acknowledged our expertise in delivering solutions using key open-source technologies. Our offerings form critical part of Digital transformation, Big Data platform, Cloud and Web acceleration and IT modernization. We represent EDB, Pentaho, Docker, Couchbase, MongoDB, Elastic, NGINX, Sysdig, Redis Labs, Confluent, and HashiCorp as their key partners in the region. Our team members bring decades of experience in delivering confidence to enterprises in adopting open source software and are known for their thought leadership.

THE POSITION

Ashnik is looking for talented and passionate people to be part of the team for an upcoming project at client location.

QUALIFICATION AND EXPERIENCE

• Preferably have a working experience of 4 Years and more , on production PostgreSQL DBs.
• Experience of working in a production support environment
• Engineering or Equivalent degree
• Passion for open-source technologies is desired

ADDITIONAL SKILLS

• Install & Configure PostgreSQL, Enterprise DB
• Technical capabilities PostgreSQL 9.x, 10.x, 11.x
• Server tuning
• Troubleshooting of Database issues
• Linux Shell Scripting
• Install, Configure and maintain Fail Over mechanism
• Backup - Restoration, Point in time database recovery
• A demonstrable ability to articulate and sell the benefits of modern platforms, software and technologies.
• A real passion for being curious and a continuous learner. You are someone that invests in yourself as much as you invest in your professional relationships.

RESPONSIBILITIES

• Monitoring database performance
• Optimizing Queries and handle escalations
• Analyse and assess the impact and risk of low to medium risk changes on high profile production databases
• Implement security features
• DR implementation and switch over

LOCATION: Bangalore and Mumbai

Database Administrator Lead - PostgreSQL

ABOUT Ashnik

Established in 2009, Ashnik is a leading open-source solutions and consulting company in South East Asia and India, headquartered in Singapore. We enable digital transformation for large enterprises through our design, architecting, and solution skills. Over 100 large enterprises in the region have acknowledged our expertise in delivering solutions using key open-source technologies. Our offerings form critical part of Digital transformation, Big Data platform, Cloud and Web acceleration and IT modernization. We represent EDB, Pentaho, Docker, Couchbase, MongoDB, Elastic, NGINX, Sysdig, Redis Labs, Confluent, and HashiCorp as their key partners in the region. Our team members bring decades of experience in delivering confidence to enterprises in adopting open source software and are known for their thought leadership.

THE POSITION

Ashnik is looking for talented and passionate people to be part of the team for an upcoming project at client location.

RESPONSIBILITIES

· Monitoring database performance

· Optimizing Queries and handle escalations

· Analyse and assess the impact and risk of low to medium risk changes on high profile production databases

· Implement security features

· DR implementation and switch over

QUALIFICATION AND EXPERIENCE

· Preferably have a working experience of 4 Years and more , on production PostgreSQL DBs.

· Experience of working in a production support environment

· Engineering or Equivalent degree

· Passion for open-source technologies is desired

ADDITIONAL SKILLS

· Install & Configure PostgreSQL, Enterprise DB

· Technical capabilities PostgreSQL 9.x, 10.x, 11.x

· Server tuning

· Troubleshooting of Database issues

· Linux Shell Scripting

· Install, Configure and maintain Fail Over mechanism

· Backup - Restoration, Point in time database recovery

· A demonstrable ability to articulate and sell the benefits of modern platforms, software and technologies.

· A real passion for being curious and a continuous learner. You are someone that invests in yourself as much as you invest in your professional relationships.

LOCATION: Bangalore & Mumbai

Experience: 7 yrs plus

Package: upto 20 LPA