2+ Remote support Jobs in Mumbai | Remote support Job openings in Mumbai

*📢 Hiring: Customer Support Executive (ERP Software) – Mumbai*

*👨‍💻 Company:* Torero Softwares Ltd

*📍 Location:* Lower Parel East, Mumbai (5 min from station)

*🕘 Timing:* Monday to Saturday | 10 AM – 7 PM

*💼 Experience:* Freshers to 2 years

*🎓 Education:* Commerce graduates OR 12th pass with Customer Support experience

*🔹 Role:*

* Help clients with ERP software (accounting, billing, GST)

* Provide support via phone/Anydesk/TeamViewer

* Train and onboard new users

* Coordinate with tech team for issue resolution

*🔹 Skills Needed:*

* Good communication skills

* Basic understanding of accounting & GST

* Customer-friendly attitude

*🔹 What We Offer:*

* Full software training will be provided

* Friendly work environment

* Career growth opportunities

* Competitive salary

⚡ Immediate Joiners to Candidates On Notice Period Preferred!

*📩 Apply Now*

Position: Technical Presales Manager

Job type: Full-time/ Permanent

Total Experience:  Minimum 4-5 Years

• Maintain, drive, supervise and implement robust technical standards, systems and processes
• Influence technology strategies and decisions with a high level of expertise and knowledge
• Provide direction and support to ensure compliance with relevant legislative specifications and standards
• Lead a team of staff developing products, and addressing training needs when necessary
• Coordinate the regular testing of products to address faults, and provide evaluations to improve them
• Act as a key contact with customers who have technical issues
• Experience in handling technical support Team
• handling the escalated issues and resolving them over the phone/e-mail/remote meeting.
• Addressing end clients and channel partners/system integrators/solution partners/service providers/consultants.             
• Conduct product demos and training
• Should be open to work in general shift.

• Good communication skills, both written and verbal
• Self-motivated with the ability to work under pressure and own initiative
• Problem-solving skills, analytical skills and the ability to make decisions quickly
• Organisational and team leader skills
• Knowledge of process improvement and validation
• Knowledge of regulatory standards relevant to your industry
• The ability to investigate and identify trends
• Good Knowledge of Hardware and Networking concepts
• Good Knowledge of Windows, Linux and Mac OS, Android and iOS
• Good Knowledge of Antivirus, Endpoint security,  DLP, MDM, and Remote technologies.
• Should be capable to handle a team of L1 engineers.
• Prepare documents on technical knowledge.