11+ Remote support Jobs in Mumbai | Remote support Job openings in Mumbai

Position: Technical Presales Manager

Job type: Full-time/ Permanent

Total Experience:  Minimum 4-5 Years

• Maintain, drive, supervise and implement robust technical standards, systems and processes
• Influence technology strategies and decisions with a high level of expertise and knowledge
• Provide direction and support to ensure compliance with relevant legislative specifications and standards
• Lead a team of staff developing products, and addressing training needs when necessary
• Coordinate the regular testing of products to address faults, and provide evaluations to improve them
• Act as a key contact with customers who have technical issues
• Experience in handling technical support Team
• handling the escalated issues and resolving them over the phone/e-mail/remote meeting.
• Addressing end clients and channel partners/system integrators/solution partners/service providers/consultants.             
• Conduct product demos and training
• Should be open to work in general shift.

• Good communication skills, both written and verbal
• Self-motivated with the ability to work under pressure and own initiative
• Problem-solving skills, analytical skills and the ability to make decisions quickly
• Organisational and team leader skills
• Knowledge of process improvement and validation
• Knowledge of regulatory standards relevant to your industry
• The ability to investigate and identify trends
• Good Knowledge of Hardware and Networking concepts
• Good Knowledge of Windows, Linux and Mac OS, Android and iOS
• Good Knowledge of Antivirus, Endpoint security,  DLP, MDM, and Remote technologies.
• Should be capable to handle a team of L1 engineers.
• Prepare documents on technical knowledge.

About The Company:

Dolat is a dynamic team of traders, puzzle solvers, and coding enthusiasts focused on tackling complex challenges in the financial world. We specialize in trading in volatile markets and developing cutting-edge technologies and strategies. We're seeking a skilled Linux Support Engineer to manage over 400 servers and support 100+ users. Our engineers ensure a high-performance, low-latency environment while maintaining simplicity and control. If you're passionate about technology, trading, and problem-solving, this is the place to engineer your skills into a rewarding career.

Qualifications:

• B.E/ B.Tech
• Experience: 1-3 years.
• Job location – Andheri West, Mumbai.

Responsibilities:

• Troubleshoot network issues, kernel panics, system hangs, and performance bottlenecks.
• Fine-tune processes for minimal jitter in a low-latency environment.
• Support low-latency servers, lines, and networks, participating in on-call rotations.
• Install, configure, and deploy fully-distributed Red Hat Linux systems.
• Deploy, configure, and monitor complex trading applications.
• Provide hands-on support to trading, risk, and compliance teams (Linux & Windows platforms).
• Automate processes and analyze performance metrics to improve system efficiency.
• Collaborate with development teams to maintain a stable, high-performance trading environment.
• Drive continuous improvement, system reliability, and simplicity.
• Resolve issues in a fast-paced, results-driven IT team.
• Provide level one and two support for tools systems testing and production release.

Skills Required:

• Expertise in Linux kernel tuning, configuration management (cfengine).
• Experience with hardware testing/integration and IT security.
• Proficient in maintaining Cisco, Windows, and PC hardware.
• Good knowledge in Perl, Python, Powershell & Bash.
• Hands-on knowledge of SSH, iptables, NFS, DNS, DHCP, and LDAP.
• Experience with Open Source tools (Nagios, SmokePing, MRTG) for enterprise-level systems.
• Knowledge of maintaining Cisco ports/VLANs/dot1.x
• Solid understanding of OS and network architectures.
• REDHAT Certification and SQL/database knowledge.
• Ability to manage multiple tasks in a fast-paced environment.
• Excellent communication skills and fluency in English.
• Proven technical problem-solving capabilities.
• Strong documentation and knowledge management skills.
• Software development skills are a bonus.
• Preferred SQL and database administration skills.

Industry

• Financial Services

🚨 We’re Hiring: Sales & Marketing (Chillers) | 1–15 Years | Andheri, Mumbai 🚨

Looking for dynamic professionals with experience in chiller sales and marketing.

📍 Location: Andheri, Mumbai

💼 Experience: 1 to 15 years

📊 Industry: HVAC/Industrial Cooling/Engineering

👉 Must have relevant experience in chillers

👉 Strong communication & client-handling skills

Responsibilities

·        Understand requirements and translate them to product features.

·        Participate in Scrum meetings and express the work done and the plan clearly. Participate in scrum ceremonies and clearly communicate.

• Develop applications using Front end, middleware, and database-related technologies.
• Should be hands-on in developing and implementing best practices and writing smart pieces of code.
• Coding standards should be followed, and the code should be highly performant.
• Should be able to write unit test cases using any of the frameworks and should be completely automated.
• Should have strong exposure to REST API design and principles and adhere to RAML/Swagger or Open API specification
• Should be able to do impact analysis and document the design of the components.
• Should be able to develop reusable components using proper design patterns as listed by lead/architect so that it is extensible.

The Role offers

·        An outstanding opportunity to re-imagine, redesign, and apply technology to add value to the business and operations.

·        An end-to-end project exposure across multiple technical stacks and cloud platform

·        An individual who has a passion for learning and adapts to new technologies quickly and scales to the next level easily.

• High visibility, the opportunity to interact with multiple groups within the organization, technology vendors, and implementation partners.

Essential Skills

·        4+ years of in-depth knowledge in Core Java, Spring DI, Spring MVC, REST, JMS, Hibernate, JDBC, PL/SQL

·        1+ years of experience in Spring boot, Angular 8 or above

·        2+ years of experience in RESTful HTTP services design

·        2+ years of experience in Javascript, JQuery, Bootstrap, HTML 5, CSS3

·        2+ years of experience with SQL Server, Postgre SQL writing stored procedures, performance tuning, and identifying deadlocks, transactions, and data locking/blocking scenarios

·        Working knowledge of Webpack, CLI, and Agile Scrum framework

·        Good communication and unit testing knowledge.

·        Good to have knowledge in one of the cloud platforms like AWS/Azure/PCF

·        Work experience in frameworks like JPA, Spring Core, Spring AOP, and Spring Data

·        Familiar with Continuous Integration methodologies and tools, including Jenkins

·        Good to have: Exposure to Microservices, Docker, Kubernetes, and cloud deployment 

Essential Qualification

·        MCA/equivalent master’s in computers is a must.

Job description:

Job Title : Client Support Executive .

A Client Care Executive serves as the primary point of contact for clients, managing inquiries, resolving concerns, and ensuring a smooth and satisfactory experience with the company’s services. This role is essential in building strong client relationships, maintaining ongoing communication, and supporting overall client satisfaction and retention.

Key Responsibilities

• Customer Support:
• Handle incoming calls, emails, or chats from customers.
• Resolve queries and provide accurate information about products, services, and company policies.
• Escalate unresolved issues to the appropriate departments.
• Problem-Solving:
• Investigate customer complaints and identify solutions.
• Process returns, refunds, or exchanges as per company guidelines.
• Documentation:
• Maintain detailed records of customer interactions, including queries, complaints, and resolutions.
• Update customer accounts and ensure data accuracy.
• Customer Engagement:
• Build rapport and establish trust with customers.
• Provide personalized support to ensure customer satisfaction.
• Provide information about services and actionable along with deadlines.
• Help Client know the progress on the jobs assigned.
• Feedback Collection:
• Gather and document customer feedback for product or service improvements.
• Share insights with management for process enhancement.
• Sales Support (Optional):
• Upsell or cross-sell products and services, if applicable.
• Assist with placing orders and tracking deliveries.
• Client onboarding process
• Payment follow up with the clients.

Required Skills and Qualifications

• Educational Requirements: :Graduation mandatory.

Key Skills:

• Excellent verbal and written communication.
• Active listening and empathy.
• Problem-solving and conflict-resolution skills.
• Multitasking and time management.
• Familiarity with CRM software and MS Office Suite.

Experience:

• Preferred: 1-2 years in a similar customer-facing role.

Language Proficiency:

• Fluency in the local language and English is often required.

Job Types: Full-time, Permanent

Work Location: In person

At ISA ERP, we develop highly inventive ERP and decision-support Software to enhance productivity and address the challenges faced by global manufacturers due to the dynamically changing market. We embrace an inquisitive mindset, provide freedom to experiment, and encourage the acquisition of new skills. This offer is only for those who would not spare any pains to grow, innovate, and derive satisfaction by contributing significantly.

Be part of a team that is enthusiastic and passionate about Professional Course that changes a Graduates life. Your work will definitely have a positive impact on both educators and students.

You will be responsible for : 

• Interact with leads via inbound and outbound calls or the Internet for the purpose of converting leads into confirmed applications across the globe.
• Maintain a constant communication channel with leads through phone, email, chat and social media during the pre and post-sales processes
• Achieving the weekly targets in a high pressure performance driven competitive environment.
• Maintain a detailed database of all the interactions with the leads and provide constant feedback to the Team Lead in order to optimize lead closure
• To develop and maintain a positive working relationship with the students from countries all over the world
• Complete KRA’s/Daily tasks & milestones allocated by the Team Lead
• Constantly identifying potential to upsell to existing clients through giving the best post sales service

What are we looking for?

• Excellent written and spoken communication skills (English proficiency)
• Exceptional communicator and influencer who can deliver excellent sales pitch
• Result driven with experience of extremely target centric job
• Strong sales bent of mind, in order to understand and effectively communicate what ITLH is offering to its prospective students and close applications
• Approachable and vibrant personality 
• Individual passionate about driving a change in education space
• Have a knack for incentive-driven sales
• Ability to approach any situation with patience and very strong empathy
• Self-learners with high grasping ability
• Passion to deliver the highest levels of customer service at all times
• Must be a team player with the ability to work independently, prioritize tasks, and meet targets/deadlines
• Experience: Minimum 1+ years experience in inside sales or tele-sales 
• Edutech experience is an add-on
• Experience within Startup Experience would be a strong advantage
• Should have android mobile, personal Laptop and good Internet connectivity
• 6days working
• Attractive incentives and perks 
• Work from home available

Beyond Design is looking for a senior UI designer who is interested in creating trends. Applicants with strong interest in creating user interface applications with pixel perfect look, feel designs and implementation guides are the ones for us. The ideal candidate should have an eye for clean and artful design, possess superior UI skills and be able to translate high-level requirements into interaction flows and artifacts, and transform them into beautiful, intuitive, and functional user interfaces.

You should be excited about research and analysis and also be open-minded with an unquenchable thirst for new approaches and solutions to real-world problems faced by a common man.

Skills needed

• From a brief, produce concepts for layouts and develop these concepts based on feedback given.
• Finish designs to a highly-detailed, professional level.
• Create wireframe specifications (complete with annotation) for developers to implement.
• Work with developers to communicate specs, ensure correct implementation and work through any problems encountered.
• Design web, mobile and tablet friendly applications.
• Visual design definition, direction and execution.
• A designer with a holistic approach to design, who is able to draw on key insights from different parts of an organization.

• Solid knowledge of design theory, especially principles of logo, graphic/ UI design and usability.
• A keen aesthetic sensibility, with an eye for crafting visually appealing designs to high levels of detail.
• Strong interpersonal and communication skills.
• A people person and leader who knows how to get people involved and motivate them to collaborate in design discussions.
• Hands-on knowledge of Adobe Creative Suite (especially Photoshop and Illustrator), CSS and HTML, JavaScript skills.
• A good listener and facilitator who knows how to facilitate constructive design discussions.