11+ Remote support Jobs in Mumbai | Remote support Job openings in Mumbai

Position: Technical Presales Manager

Job type: Full-time/ Permanent

Total Experience:  Minimum 4-5 Years

• Maintain, drive, supervise and implement robust technical standards, systems and processes
• Influence technology strategies and decisions with a high level of expertise and knowledge
• Provide direction and support to ensure compliance with relevant legislative specifications and standards
• Lead a team of staff developing products, and addressing training needs when necessary
• Coordinate the regular testing of products to address faults, and provide evaluations to improve them
• Act as a key contact with customers who have technical issues
• Experience in handling technical support Team
• handling the escalated issues and resolving them over the phone/e-mail/remote meeting.
• Addressing end clients and channel partners/system integrators/solution partners/service providers/consultants.             
• Conduct product demos and training
• Should be open to work in general shift.

• Good communication skills, both written and verbal
• Self-motivated with the ability to work under pressure and own initiative
• Problem-solving skills, analytical skills and the ability to make decisions quickly
• Organisational and team leader skills
• Knowledge of process improvement and validation
• Knowledge of regulatory standards relevant to your industry
• The ability to investigate and identify trends
• Good Knowledge of Hardware and Networking concepts
• Good Knowledge of Windows, Linux and Mac OS, Android and iOS
• Good Knowledge of Antivirus, Endpoint security,  DLP, MDM, and Remote technologies.
• Should be capable to handle a team of L1 engineers.
• Prepare documents on technical knowledge.

We are seeking a creative and dynamic Content Writer with expertise in social media content creation and script writing for reels. As a key member of our marketing team, you will be responsible for developing engaging and shareable content across various social media platforms, with a focus on short-form video content like reels. Your ability to craft compelling narratives and communicate effectively through written and visual mediums will be crucial in driving brand awareness and engagement. 

Responsibilities: 

• Write high-quality, original content for blogs, social media platforms, and other digital channels. 

• Excellent written and verbal communication skills, with a strong command of the English language. 
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• Create scripts for short-form video content, specifically tailored for platforms like Instagram, Facebook, LinkedIn, Youtube 
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• Collaborate with the creative team, video producers, and designers to ensure seamless integration of scripts into visually appealing content. 
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• Stay updated on social media trends, algorithm changes, and emerging content formats to optimize strategy.

• Research and identify new business opportunities - including new markets, growth areas, trends, customers, partnerships, products and services - or new ways of reaching existing markets
• seek out the appropriate contact in an organisation
• generate leads and cold call prospective customers
• meet with customers/clients face to face or over the phone
• foster and develop relationships with customers/clients
• understand the needs of your customers and be able to respond effectively with a plan of how to meet these
• think strategically - seeing the bigger picture and setting aims and objectives in order to develop and improve the business
• have a good understanding of the businesses' products or services and be able to advise others about them
• ensure staff are on board throughout the organisation, and understand the need for change and what is required of them
• discuss promotional strategy and activities with the CEO
• seek ways of improving the way the business operates
• attend seminars, conferences and events where appropriate
• Conduct research to identify new markets and customer needs
• Arrange business meetings with prospective clients
• Build long-term relationships with new and existing customers

Desired Candidate Profile

• At least 5-6 years of experience in content marketing with 2-3 years of managerial experience
• Experience in B2C healthcare industry a plus
• Excellent language and editing skills
• Attention to detail is a must
• Comfort with receiving feedback and learning on the job
• Knowledge in data and content metrics
• Ability to report    

• Maintain UNIX/Linux Operating System
• Create and maintain environment for running batch jobs associated with daily batch cycle and batch reporting subsystem
• Work with LAN/Network personnel to ensure compatibility with LAN applications and peripheral hardware to provide end users with reliable and stable working environment
• Support and maintain other vendor database software installed on the LAN servers
• Perform User Access Management.
• Experience supporting day-today administration functions including user account management and script creation
• Apply Patches and Upgrades as necessary. Perform tasks for Backup and Recovery Management including High Availability
• Install and configure storage arrays and allocate SAN and NAS storage to different OS platforms and/or administer ZFS storage pools, file system, snapshots, and clones.
• Experience in Linux hypervisors KVM, XEN.
• Good knowledge on open stack administration and service operations.
• Good experience on veritas net backup software.
• Strong experience in public clouds AWS, AZURE, GCP.
• Solid knowledge of protocols such as DNS, HTTP, LDAP, SMTP and SNM
• Good understanding on AWS outposts hybrid environment.
• Good experience in the windows server and OS side.
• Experience in Monitoring platforms like Zabbix, ELK, Grafana.
• Troubleshoot Hardware Issues, Installation, and testing of computer peripherals
• Perform/Implement Security Monitoring and audit to identify any possible security intrusions or breaches.
• Collaborate with other teams and team members to develop automation strategies and deployment processes

Qualifications:

1. Degree in Computer Science, Computer Engineer, or other related courses
2. Minimum of 10 years’ experience
3. In-depth knowledge of Linux: RedHat, CentOS, Debian, etc.
4. In-depth knowledge in Linux virtualization
5. good knowledge of UNIX and LINUX Operating systems, file systems, storage environments, and networking protocols
6. Knowledgeable in Unix, Linux, Unix, Linux shell scripting. Practical scripting skills in Shell, PERL, Batch, Python
7. good DBA skills MySQL, MariaDB, PostgreSQL, Timescale, MongoDB
8. Basic Messaging and Collaboration concepts and tools, Server Virtualization
9. Practical understanding of Networking - routing, subnets, UDP, TCP, IP, and VLANs
10. Backup and Storage Management (Netback up mandatory).
11. Familiar and can identify or interpret crash dump files and core dump files and monitor System Logs