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Location: On-site – Mumbai, Andheri East
Type: Full-Time | 6 Days a Week | Recharge Breaks + Rotational Week off
Pay Range- 12 to 20k/per month
About Rentkar
Rentkar is building a culture-first, access-driven rental platform. Our mission is to let customers experience trending products without the baggage of ownership. Our sales team doesn't "sell" - they educate, recommend, and retain. We help customers unlock value, not just close deals.
You’ll Own:
Convert leads from WhatsApp, form fills, and Instagram DMs into successful orders
Answer customer queries in real time and guide the customer through the renting process
Understand customer needs, suggest ideal plans (tenure, deposits, upgrades)
Follow up rigorously on payment delays, partial payments, and abandoned checkouts
Track leads using internal trackers (WhatsApp, Discord, internal rentkar portal)
Align with operations to ensure product availability and dispatch timelines
Manage weekly and monthly sales logs, report top trends and customer FAQs
Flag defaulters or critical edge cases to Core/HR
You Are:
Empathetic and persuasive, you listen before you pitch
Process-driven and alert, nothing falls through the cracks
Comfortable with AI Chatbots to fetch information and guide customers, Discord, Google Sheets, and WhatsApp Web, tech enthusiast
Fast at multitasking across conversations
Comfortable working weekends (our peak rental traffic!)
Bonus:
Experience with rental, e-com, or logistics brands
Proficiency in English + any regional language
*ROLE: SALES OPERATIONS*
Roles and Responsibilities
- Manage marketplace operations, including listings, inventory management, and sales analysis.
- Coordinate with vendors for product uploads and issue resolution.
- Act as the primary point of contact for new leads, educating them about our products and passing qualified leads to the sales*team.
- Handle order processing and ensure timely delivery.
- Address customer inquiries and complaints.
- Regularly update the database and be on top of all developments.
- Streamline operational processes and conduct regular audits.
- Collaborate cross-functionally to align activities with objectives.
Preferred Qualifications:
- Bachelor’s degree in Business Administration, Marketing, or similar.
- 2 years of e-commerce operations experience, preferably in marketplaces.
- Strong analytical skills for data-driven decisions.
- Excellent communication and customer*centric approach.
- Ability to multitask, prioritize, and meet deadlines.
- Flexible to adapt to evolving business needs.
- Ability to work effectively on tools like MS office, Video conferencing, analytics.
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*ROLE: ECOMMERCE SALES OPERATIONS*
Roles and Responsibilities
- Manage marketplace operations, including listings, inventory management, and sales analysis.
- Coordinate with vendors for product uploads and issue resolution.
- Act as the primary point of contact for new leads, educating them about our products and passing qualified leads to the sales*team.
- Handle order processing and ensure timely delivery.
- Address customer inquiries and complaints.
- Regularly update the database and be on top of all developments.
- Streamline operational processes and conduct regular audits.
- Collaborate cross-functionally to align activities with objectives.
Preferred Qualifications:
- Bachelor’s degree in Business Administration, Marketing, or similar.
- 2 years of e-commerce operations experience, preferably in marketplaces.
- Strong analytical skills for data-driven decisions.
- Excellent communication and customer*centric approach.
- Ability to multitask, prioritize, and meet deadlines.
- Flexible to adapt to evolving business needs.
- Ability to work effectively on tools like MS office, Video conferencing, analytics.
Position: Technical Presales Manager
Job type: Full-time/ Permanent
Total Experience: Minimum 4-5 Years
- Maintain, drive, supervise and implement robust technical standards, systems and processes
- Influence technology strategies and decisions with a high level of expertise and knowledge
- Provide direction and support to ensure compliance with relevant legislative specifications and standards
- Lead a team of staff developing products, and addressing training needs when necessary
- Coordinate the regular testing of products to address faults, and provide evaluations to improve them
- Act as a key contact with customers who have technical issues
- Experience in handling technical support Team
- handling the escalated issues and resolving them over the phone/e-mail/remote meeting.
- Addressing end clients and channel partners/system integrators/solution partners/service providers/consultants.
- Conduct product demos and training
- Should be open to work in general shift.
REQUIRED SKILLS :
- Good communication skills, both written and verbal
- Self-motivated with the ability to work under pressure and own initiative
- Problem-solving skills, analytical skills and the ability to make decisions quickly
- Organisational and team leader skills
- Knowledge of process improvement and validation
- Knowledge of regulatory standards relevant to your industry
- The ability to investigate and identify trends
- Good Knowledge of Hardware and Networking concepts
- Good Knowledge of Windows, Linux and Mac OS, Android and iOS
- Good Knowledge of Antivirus, Endpoint security, DLP, MDM, and Remote technologies.
- Should be capable to handle a team of L1 engineers.
- Prepare documents on technical knowledge.
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