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Customer Support Executive Role (For ERP Software, Accounting & GST)

Company: Torero Softwares Ltd

Location: Lower Parel East, Mumbai (On-site, Full Time)

Working Days: Monday – Saturday

Timings: 10:00 AM – 7:00 PM

Role Overview

This role involves supporting existing customers using our ERP software. The support is focused on accounting operations, billing, and GST-related queries. The position requires regular customer interaction and live problem-solving.

Key Responsibilities

• Handle customer queries related to ERP software usage
• Resolve accounting entries, billing, and GST-related issues
• Guide customers step-by-step during live calls
• Provide remote support using AnyDesk / UltraViewer
• Escalate complex issues when required

Mandatory Eligibility

• Commerce background (B.Com / M.Com or equivalent)
• Basic understanding of accounting entries
• Comfortable communicating with customers on calls
• Willing to work on-site at Lower Parel, Mumbai
• Freshers who are good in accounting can also.

Interested Candidates Can Apply Now

Position: Technical Presales Manager

Job type: Full-time/ Permanent

Total Experience:  Minimum 4-5 Years

• Maintain, drive, supervise and implement robust technical standards, systems and processes
• Influence technology strategies and decisions with a high level of expertise and knowledge
• Provide direction and support to ensure compliance with relevant legislative specifications and standards
• Lead a team of staff developing products, and addressing training needs when necessary
• Coordinate the regular testing of products to address faults, and provide evaluations to improve them
• Act as a key contact with customers who have technical issues
• Experience in handling technical support Team
• handling the escalated issues and resolving them over the phone/e-mail/remote meeting.
• Addressing end clients and channel partners/system integrators/solution partners/service providers/consultants.             
• Conduct product demos and training
• Should be open to work in general shift.

• Good communication skills, both written and verbal
• Self-motivated with the ability to work under pressure and own initiative
• Problem-solving skills, analytical skills and the ability to make decisions quickly
• Organisational and team leader skills
• Knowledge of process improvement and validation
• Knowledge of regulatory standards relevant to your industry
• The ability to investigate and identify trends
• Good Knowledge of Hardware and Networking concepts
• Good Knowledge of Windows, Linux and Mac OS, Android and iOS
• Good Knowledge of Antivirus, Endpoint security,  DLP, MDM, and Remote technologies.
• Should be capable to handle a team of L1 engineers.
• Prepare documents on technical knowledge.