11+ Remote support Jobs in Mumbai | Remote support Job openings in Mumbai

Position: Technical Presales Manager

Job type: Full-time/ Permanent

Total Experience:  Minimum 4-5 Years

• Maintain, drive, supervise and implement robust technical standards, systems and processes
• Influence technology strategies and decisions with a high level of expertise and knowledge
• Provide direction and support to ensure compliance with relevant legislative specifications and standards
• Lead a team of staff developing products, and addressing training needs when necessary
• Coordinate the regular testing of products to address faults, and provide evaluations to improve them
• Act as a key contact with customers who have technical issues
• Experience in handling technical support Team
• handling the escalated issues and resolving them over the phone/e-mail/remote meeting.
• Addressing end clients and channel partners/system integrators/solution partners/service providers/consultants.             
• Conduct product demos and training
• Should be open to work in general shift.

• Good communication skills, both written and verbal
• Self-motivated with the ability to work under pressure and own initiative
• Problem-solving skills, analytical skills and the ability to make decisions quickly
• Organisational and team leader skills
• Knowledge of process improvement and validation
• Knowledge of regulatory standards relevant to your industry
• The ability to investigate and identify trends
• Good Knowledge of Hardware and Networking concepts
• Good Knowledge of Windows, Linux and Mac OS, Android and iOS
• Good Knowledge of Antivirus, Endpoint security,  DLP, MDM, and Remote technologies.
• Should be capable to handle a team of L1 engineers.
• Prepare documents on technical knowledge.

We are looking for a QA Tester to assess software quality through manual and automation testing. You will be responsible for finding and reporting bugs and glitches.

In this role, you should have a keen eye for detail and excellent communication skills. If you are also competent in executing test cases and are passionate about quality, we’d like to meet you.

Ultimately, you will ensure that our products, applications, and systems work correctly.

Responsibilities

Review and analyze system specifications

Collaborate with QA Engineers to develop effective strategies and test plans

Execute test cases (manual or automated) and analyze results

Evaluate product code according to specifications

Create logs to document testing phases and defects

Report bugs and errors to development teams

Help troubleshoot issues

Conduct post-release/ post-implementation testing

Work with cross-functional teams to ensure quality throughout the software development lifecycle

Requirements

Proven experience as a Quality Assurance Tester of a minimum 4 years

Must have knowledge in API and Selenium Automation

Must have knowledge of SQL and Linux

Working knowledge of test management Excellent communication skills

Strong organizational skills

Base Criteria

Candidate should be comfortable with APP and UI Testing (Must)

Candidate should be able to write excellent Test cases (+ve and -ve)

Candidate should be good at logical implementations

Candidate should be good in Communication and work approach

Candidate should have a good solution-oriented approach

Candidate worked with a premium Institution or premium product/app will be a great plus

Exp-Min 10 Years

Location Mumbai

Sal-Nego

Powerbi, Tableau, QlikView,

Solution Architect/Technology Lead – Data Analytics

Role

Looking for Business Intelligence lead (BI Lead) having hands on experience BI tools (Tableau, SAP Business Objects, Financial and Accounting modules, Power BI), SAP integration, and database knowledge including one or more of Azure Synapse/Datafactory, SQL Server, Oracle, cloud-based DB Snowflake. Good knowledge of AI-ML, Python is also expected.

• You will be expected to work closely with our business users. The development will be performed using an Agile methodology which is based on scrum (time boxing, daily scrum meetings, retrospectives, etc.) and XP (continuous integration, refactoring, unit testing, etc) best practices. Candidates must therefore be able to work collaboratively, demonstrate good ownership, leadership and be able to work well in teams.
• Responsibilities :
• Design, development and support of multiple/hybrid Data sources, data visualization Framework using Power BI, Tableau, SAP Business Objects etc. and using ETL tools, Scripting, Python Scripting etc.
• Implementing DevOps techniques and practices like Continuous Integration, Continuous Deployment, Test Automation, Build Automation and Test-Driven Development to enable the rapid delivery of working code-utilizing tools like Git. Primary Skills

Requirements

• 10+ years working as a hands-on developer in Information Technology across Database, ETL and BI (SAP Business Objects, integration with SAP Financial and Accounting modules, Tableau, Power BI) & prior team management experience
• Tableau/PowerBI integration with SAP and knowledge of SAP modules related to finance is a must
• 3+ years of hands-on development experience in Data Warehousing and Data Processing
• 3+ years of Database development experience with a solid understanding of core database concepts and relational database design, SQL, Performance tuning
• 3+ years of hands-on development experience with Tableau
• 3+ years of Power BI experience including parameterized reports and publishing it on PowerBI Service
• Excellent understanding and practical experience delivering under an Agile methodology
• Ability to work with business users to provide technical support
• Ability to get involved in all the stages of project lifecycle, including analysis, design, development, testing, Good To have Skills
• Experience with other Visualization tools and reporting tools like SAP Business Objects.

Responsibilities:

- Design, develop, and implement robust and efficient backend services using microservices architecture principles.

-  Write clean, maintainable, and well-documented code using C# and the .NET framework.

-  Develop and implement data access layers using Entity Framework.

-  Utilize Azure DevOps for version control, continuous integration, and continuous delivery (CI/CD) pipelines.

-  Design and manage databases on Azure SQL.

-  Perform code reviews and participate in pair programming to ensure code quality.

-  Troubleshoot and debug complex backend issues.

-  Optimize backend performance and scalability to ensure a smooth user experience.

-  Stay up-to-date with the latest advancements in backend technologies and cloud platforms.

-  Collaborate effectively with frontend developers, product managers, and other stakeholders.

-  Clearly communicate technical concepts to both technical and non-technical audiences.

Qualifications:

-  Strong understanding of microservices architecture principles and best practices.

-  In-depth knowledge of C# programming language and the .NET framework (ASP.NET MVC/Core, Web API).

-  Experience working with Entity Framework for data access.

-  Proficiency with Azure DevOps for CI/CD pipelines and version control (Git).

-  Experience with Azure SQL for database design and management.

-  Experience with unit testing and integration testing methodologies.

-  Excellent problem-solving and analytical skills.

-   Ability to work independently and as part of a team.

-   Strong written and verbal communication skills.

-   A passion for building high-quality, scalable, and secure software applications.

Customer Success Manager

Job Type: Full Time

Job Location: Malad Mumbai

Experience: 1 - 2 Years

Rotational Shift: 02:30 pm to 11:30 pm05:00 am to 02:00 pm08:00 pm to 05:00 am

About the Role:

We are looking for a Customer Success associate with strong experience in client management, customer success, support or account management. One should have a strong understanding of investment management workflows and operations, client facing experience and ability to manage multiple projects and work collaboratively.

Responsibilities:

1. Answering day to day client queries and providing creative solutions
2. Working on large scale project that optimize our clients’ workflows
3. Training clients on the EDS platform
4. Helping to improve client documentation, writing help articles, or creating how to videos
5. Becoming an expert on the EDS platform

Desired Skills / Qualifications:

1. Candidate should possess a Bachelor or master’s degree in finance or Applied Statistics & Analytics.
2. Experience of working at financial services/technology company((ie FactSet, MSCI, Enfusion, S&P, etc).
3. Ability to manage multiple projects and work collaboratively.
4. Should have excellent writing and verbal communication skills.

Benefits and Perks:​

1. Atmosphere of growth and opportunity
2. Collaborative culture of smart, young and dedicated people
3. Super modern WeWork office with the cappuccino on tap, ping pong tables, and exciting atmosphere
4. Other perks and employee benefit

- Must have good hands-on experience on WordPress

- Should able to edit WordPress plugins

- Well versed with HTML, CSS, Java script, PHP

- experience in phpMyAdmin, MySQL, MariaDB

- SSO, oauth2 website integration will be added advantage

- Good communication skills, should able to demonstrate website features

- Good work ethics, professionalism, team player