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Position: Technical Presales Manager

Job type: Full-time/ Permanent

Total Experience:  Minimum 4-5 Years

• Maintain, drive, supervise and implement robust technical standards, systems and processes
• Influence technology strategies and decisions with a high level of expertise and knowledge
• Provide direction and support to ensure compliance with relevant legislative specifications and standards
• Lead a team of staff developing products, and addressing training needs when necessary
• Coordinate the regular testing of products to address faults, and provide evaluations to improve them
• Act as a key contact with customers who have technical issues
• Experience in handling technical support Team
• handling the escalated issues and resolving them over the phone/e-mail/remote meeting.
• Addressing end clients and channel partners/system integrators/solution partners/service providers/consultants.             
• Conduct product demos and training
• Should be open to work in general shift.

• Good communication skills, both written and verbal
• Self-motivated with the ability to work under pressure and own initiative
• Problem-solving skills, analytical skills and the ability to make decisions quickly
• Organisational and team leader skills
• Knowledge of process improvement and validation
• Knowledge of regulatory standards relevant to your industry
• The ability to investigate and identify trends
• Good Knowledge of Hardware and Networking concepts
• Good Knowledge of Windows, Linux and Mac OS, Android and iOS
• Good Knowledge of Antivirus, Endpoint security,  DLP, MDM, and Remote technologies.
• Should be capable to handle a team of L1 engineers.
• Prepare documents on technical knowledge.

Job Title: Customer Support Executive

Location: HSR, Bangalore

Work Mode: In-office (6 days a week)

Shift: Rotational Shifts Week-off: Rotational

About the Role:

We are looking for a proactive and empathetic Customer Support Executive to join our team. You will be the first point of contact for our customers, ensuring prompt, professional, and effective resolution to their queries, complaints, and requests across multiple channels.

Key Responsibilities

● Handle inbound and outbound customer calls, emails, and chat queries.

● Provide accurate information about products/services and resolve issues within defined SLAs.

● Escalate unresolved issues to the appropriate department and follow up until closure.

● Maintain detailed records of customer interactions in the CRM system.

● Coordinate with cross-functional teams to ensure seamless customer experience.

● Meet daily/weekly performance

We are seeking a highly skilled and motivated individual to join our team as an Export/Import Digitization Technology Product Presales/Solution Expert. In this role, you will be responsible for driving the presales and solution development efforts for our customers. You will collaborate with the sales and product development teams to understand customer requirements, develop customized solutions, and provide technical expertise to support the sales process. Your deep understanding of export/import processes and technology solutions will be instrumental in driving business growth and customer success.

What You’ll Be Doing

ü Serve as the primary technical resource during the presales process for export/import digitization technology products, providing expertise and guidance to the sales team.

ü Collaborate with the sales team to understand customer requirements, challenges, and objectives related to export/import processes, and propose tailored technology solutions

ü Develop and deliver compelling presentations, demonstrations, and proof-of concepts to showcase the capabilities and value proposition of our export/import digitization technology products

ü Work closely with the product development team to stay updated on product enhancements and new features, and provide feedback and recommendations based on customer requirements and market trends.

ü Lead solution design and architecture discussions, working with cross functional teams to ensure the proposed solutions align with customer needs and are technically feasible

ü Prepare and deliver technical proposals, including solution architectures, implementation plans, and cost estimations, to support the sales process and win new business

ü Conduct competitive analysis and market research to stay abreast of industry trends, competitor offerings, and emerging technologies in the export/import digitization domain

ü Collaborate with the post-sales implementation team to ensure a smooth handover of customer requirements and solution design, providing necessary guidance and knowledge transfer

ü Build and maintain strong relationships with key stakeholders, including customers, partners, and industry experts, to drive customer satisfaction and foster long-term business partnerships

ü Stay up to date with industry best practices and certifications related to export/import digitization technologies, and continuously enhance your knowledge and expertise in the field.

What You Bring to the Table

ü Proven experience in a presales or solution engineering role, specifically within the export/import digitization domain

ü Strong understanding of export/import processes, regulations, and documentation requirements.

ü Should have worked on Import / Export process with the User Company / Consulting company / Product Company.

ü Extensive knowledge of export/import digitization technology products, such as customs management systems, trade compliance solutions, supply chain visibility platforms, or related software applications.

ü Demonstrated ability to deliver persuasive and compelling presentations to technical and non-technical audiences.

ü Excellent problem-solving and analytical skills, with the ability to quickly grasp complex customer requirements and propose innovative solutions.

ü Proficiency in solution design and architecture, including the ability to map business processes to technology solutions effectively.

ü Strong communication and interpersonal skills, with the ability to build relationships and collaborate effectively with internal teams, customers, and partners.

ü Self-motivated and results-oriented, with the ability to work independently and manage multiple projects simultaneously.

Responsibilities:

IoT Deployment (on-field) and maintenance
Lead assembly, testing, and finalization of IoT products 
Black Box Testing: BLE, WiFi
Integration testing: (IoT, backend, and Android)
Test report and deployment setup documentation
Apply quality engineering principles throughout the Agile product lifecycle.
Collaborate closely with cross-functional teams.

Required qualifications:

2021/2022 passed out B.Tech Graduate in ECE or EEE
Hands-on experience with microcontrollers like Arduino and ESP.
Knowledge of C programming language.
Excellent communication and critical thinking skills.
Good organizational skills and a detail-oriented mindset.
Ability to work in a fast-paced environment with minimal supervision.
Sense of ownership and pride in your performance and its impact on the company’s success.
Team player.
Good time management skills.


Preferred qualifications:

Good understanding of embedded and IoT systems.

Who can apply

Only those candidates should apply who
are available for full-time (in-office)
can start the Job immediately
are from Mumbai
have relevant skills and interests

Job Description:

• Research and write original, well-researched, and informative content for the website and blog.
• Work closely with the marketing team to create content that aligns with the company’s overall marketing strategy.
• Collaborate with the subject matter experts to ensure that all the content is accurate and up-to-date.
• Optimize content for search engines and ensure that it is easily discoverable by users.
• Monitor website analytics to identify areas of improvement and adjust the content strategy accordingly.
• Stay up-to-date with the latest trends and best practices in content creation and SEO.

Sr. Product Manager at OneCard 

At Onecard, we're re-imagining the credit card for a new generation of users. Product development is an extremely collaborative effort between engineering, design, and customer-facing teams. You’d be joining a small team of experienced Product Managers who have helped build successful products at companies such as Gaana, Walnut, ICICI Bank among others. 

YOU MAY BE A GOOD FIT IF:

• You can think in terms of the big picture, but deliver on the details
• You observe users and talk to them to get insights for building products. 
• You have a nose for great products, and advocate for new features with qualitative and quantitative reasoning
• You do whatever it takes to make your product and team successful, whether that means writing a QA plan or hunting down the root cause of a user’s frustration. This is very important as we're rapidly growing. 
• You can turn incomplete, conflicting, or ambiguous inputs into solid action plans
• You communicate with empathy and exceptional precision
• You are technical enough to ask engineers good questions about architecture and product decisions alike
• Beyond just shipping new products, you obsess about continuous product improvement

REQUIREMENTS

• You’ve spent at least 3 years in product management, especially working on mobile apps. 
• You’ve built something with 100k+ users in a consumer facing application. If you've built something on your own - a blog or a website, please send us a link. 
• You’ve worked with design teams and software like Figma/Zeplin/Balsamiq. 
• Experience in Fintech and gaming is preferred. Especially working on reward programs. 

You’ve built something with 100k+ users in a consumer facing application. If you've built something on your own - a blog or a website, please send us a link. 

YOU SHOULD INCLUDE THESE IN YOUR APPLICATION:

A few words on...

• Why you’re interested in being a product manager at OneCard in particular
• The product you are most proud of shipping, and your role in its development
• The biggest product mistake you’ve made (we all have them!)

1. Data Steward :

Data Steward will collaborate and work closely within the group software engineering and business division. Data Steward has overall accountability for the group's / Divisions overall data and reporting posture by responsibly managing data assets, data lineage, and data access, supporting sound data analysis. This role requires focus on data strategy, execution, and support for projects, programs, application enhancements, and production data fixes. Makes well-thought-out decisions on complex or ambiguous data issues and establishes the data stewardship and information management strategy and direction for the group. Effectively communicates to individuals at various levels of the technical and business communities. This individual will become part of the corporate Data Quality and Data management/entity resolution team supporting various systems across the board.

Primary Responsibilities:

• Responsible for data quality and data accuracy across all group/division delivery initiatives.
• Responsible for data analysis, data profiling, data modeling, and data mapping capabilities.
• Responsible for reviewing and governing data queries and DML.
• Accountable for the assessment, delivery, quality, accuracy, and tracking of any production data fixes.
• Accountable for the performance, quality, and alignment to requirements for all data query design and development.
• Responsible for defining standards and best practices for data analysis, modeling, and queries.
• Responsible for understanding end-to-end data flows and identifying data dependencies in support of delivery, release, and change management.
• Responsible for the development and maintenance of an enterprise data dictionary that is aligned to data assets and the business glossary for the group responsible for the definition and maintenance of the group's data landscape including overlays with the technology landscape, end-to-end data flow/transformations, and data lineage.
• Responsible for rationalizing the group's reporting posture through the definition and maintenance of a reporting strategy and roadmap.
• Partners with the data governance team to ensure data solutions adhere to the organization’s data principles and guidelines.
• Owns group's data assets including reports, data warehouse, etc.
• Understand customer business use cases and be able to translate them to technical specifications and vision on how to implement a solution.
• Accountable for defining the performance tuning needs for all group data assets and managing the implementation of those requirements within the context of group initiatives as well as steady-state production.
• Partners with others in test data management and masking strategies and the creation of a reusable test data repository.
• Responsible for solving data-related issues and communicating resolutions with other solution domains.
• Actively and consistently support all efforts to simplify and enhance the Clinical Trial Predication use cases.
• Apply knowledge in analytic and statistical algorithms to help customers explore methods to improve their business.
• Contribute toward analytical research projects through all stages including concept formulation, determination of appropriate statistical methodology, data manipulation, research evaluation, and final research report.
• Visualize and report data findings creatively in a variety of visual formats that appropriately provide insight to the stakeholders.
• Achieve defined project goals within customer deadlines; proactively communicate status and escalate issues as needed.

Additional Responsibilities:

• Strong understanding of the Software Development Life Cycle (SDLC) with Agile Methodologies
• Knowledge and understanding of industry-standard/best practices requirements gathering methodologies.
• Knowledge and understanding of Information Technology systems and software development.
• Experience with data modeling and test data management tools.
• Experience in the data integration project • Good problem solving & decision-making skills.
• Good communication skills within the team, site, and with the customer

Knowledge, Skills and Abilities

• Technical expertise in data architecture principles and design aspects of various DBMS and reporting concepts.
• Solid understanding of key DBMS platforms like SQL Server, Azure SQL
• Results-oriented, diligent, and works with a sense of urgency. Assertive, responsible for his/her own work (self-directed), have a strong affinity for defining work in deliverables, and be willing to commit to deadlines.
• Experience in MDM tools like MS DQ, SAS DM Studio, Tamr, Profisee, Reltio etc.
• Experience in Report and Dashboard development
• Statistical and Machine Learning models
• Python (sklearn, numpy, pandas, genism)
• Nice to Have:
• 1yr of ETL experience
• Natural Language Processing
• Neural networks and Deep learning
• xperience in keras,tensorflow,spacy, nltk, LightGBM python library

Interaction :  Frequently interacts with subordinate supervisors.

Education : Bachelor’s degree, preferably in Computer Science, B.E or other quantitative field related to the area of assignment. Professional certification related to the area of assignment may be required

Experience :  7 years of Pharmaceutical /Biotech/life sciences experience, 5 years of Clinical Trials experience and knowledge, Excellent Documentation, Communication, and Presentation Skills including PowerPoint

Architectural:

Design and implement a software architecture

Select a technology stack

Design and configure infrastructure

Select a development toolkit (IDE, etc.)

Design and implement a database design

Improve and optimise the application architecture

Ensure scalability of the application

Ensure scalability of the infrastructure

Explore new technologies and decide whether to implement them

Strategy, planning, and design:

• Take end-to-end ownership of the product, identify technology requirements, define the future product vision, create preliminary design concepts for add-on modules and shape overall technology and product roadmap by collaborating with the founders, business development, and marketing team.
• Ensure user oriented design is the primary approach to product development across multiple screens, based on user behaviour data and direct customer feedback.

Implementation and deployment:

• Manage Product Release, QA cycles, feature implementation and on time delivery through in-house team and vendors.
• Collaborate with team and customers to define use cases.
• Creation of wireframes/prototypes, site maps and user-flows for web and mobile platforms.

Operational management :

• Support marketing by implementing technical requirements for SEO/product analytics.
• Establish and supervise a quality assurance process, including integration & system testing.
• Rigorously monitor key performance metrics and coordinate with various teams to take corrective actions if needed.
• Establish and forecast ROI of features and succinctly articulate competitive advantage.
• Set-up data collection and analysis system in collaboration with CEO to track key performance.

metrics.

Strong fundamentals in computer science/engineering and algorithm design.

Practical knowledge of computer software algorithms in machine/deep learning, NLP, Computer Vision etc.

Personal Requirements:

• Min of 7+ years of Hands on experience in Web app development, payment gateways implementation, architecture design, product management, databases and UI/UX in consumer facing applications.
• Experience on projects involving engineering and algorithmic functions, machine learning, deep learning and artificial intelligence is very advantageous.
• Creative self-starter who is comfortable with both taking initiative and working in teams.
• Strong communication skills.
• Willingness to learn and utilise emerging technologies.
• Sincere passion to use disruptive technologies that can be globally significant