11+ Remote support Jobs in Pune | Remote support Job openings in Pune

• 4-15 year experience in Application Support
• Must have good knowledge in Java/J2EE, Microservices, PL/SQL, Unix
• Good to have knowledge in Agile, JIRA, Splunk, Service Now
• Good understanding and hands-on experience in Incident, Problem and Change Management
• Provide technical leadership to the team & contribute in the skill development within team
  Interact with internal teams and client stakeholders to trouble shoot the tickets/incident and manage other support activities
• Good communications skills are necessary, must be team player and inquisitive.
• Strong customer service and support focus with a desire to deliver a high-quality service
• Ability to multi-task, work under pressure and to tight deadlines
• Flexible in working outside of office business hours at short notice (as required)
• Should be able to examine the system and identify the areas for Service Improvements & Value adds.

Role descriptions / Expectations from the Role

·        6-7 years of IT development experience with min 3+ years hands-on experience in Snowflake

·        Strong experience in building/designing the data warehouse or data lake, and data mart end-to-end implementation experience focusing on large enterprise scale and Snowflake implementations on any of the hyper scalers.

·        Strong experience with building productionized data ingestion and data pipelines in Snowflake

·        Good knowledge of Snowflake's architecture, features likie  Zero-Copy Cloning, Time Travel, and performance tuning capabilities

·        Should have good exp on Snowflake RBAC and data security.

·        Strong experience in Snowflake features including new snowflake features.

·        Should have good experience in Python/Pyspark.

·        Should have experience in AWS services (S3, Glue, Lambda, Secrete Manager, DMS) and few Azure services (Blob storage, ADLS, ADF)

·        Should have experience/knowledge in orchestration and scheduling tools experience like Airflow

·        Should have good understanding on ETL or ELT processes and ETL tools.

AdElement is an online advertising startup based in Pune. We provide AI driven ad monetization solutions for Publishers as well as personalization and media buying solutions for Advertisers. We are looking to grow our teams to meet the rapidly expanding market opportunity.

Job Description

- Analyze Publisher and Demand side data using statistical methods

- Generate actionable insights to improve monetization and implement the strategies

- Manage publishers and build long-term business partnerships

- Work with a variety of platforms ( Cedato, Project Limelight, Internal Ad Servers, Tools)

- Analyze data to determine best practices and share this information with the rest of the Operations team

- Strong understanding of programmatic advertising, Open RTB standards, trafficking and debugging issues with integrations

- Grow the business and work to achieve revenue and profitability targets

Required Skills

- Inquisitive and having great problem-solving skills

- Ability to work independently once given a direction

- Detail oriented and extremely organized to ensure no mistakes in supply/ demand setups 

- Good background in statistics, probability & hypothesis testing 

Tools Expertise - Relational Databases -SQL is a must along with some scripting knowledge (Python). Familiarity with AWS Athena, Redshift is a plus

Experience

2-7 years

Education

UG - B.Tech/B.E.; PG - M.Tech/ MSc, Computer Science, Statistics, Maths, Data Science/ Data Analytics

Responsibilities:

●     Design and develop websites and web applications from initial concept, site architecture, and user interface to finished deliverables.

●     Write clean, secure, test-driven, easily maintainable and modular codes adhering to the technical standards.

●     Database designing and maintenance.

●     Create and update reusable code libraries to streamline the development cycle.

●     Ensure HTML, CSS, and shared JavaScript is valid and consistent across applications

●     Collaborate and work with front-end/mobile developers on the backend needs of projects.

●     Client communication (verbal/written) as and when required.

Required Skills:

●     Previous working experience as a PHP / Laravel developer. Experience in CMS like Drupal and WordPress will be an added advantage.

●     Excellent knowledge of the Laravel framework and experience building factories/facades/libraries using abstract classes, interfaces, and traits.

●     Good knowledge of RDBMS (MySQL/MS SQL/PostgreSQL), database designing and query optimization techniques.

●     Good core knowledge of HTML5, CSS3, jQuery and Bootstrap framework.

●     Hands-on experience in RESTful API design and development, including implementing oAuth2.0 for authentication and authorization.

●     Strong problem-solving and analytical skills.

●     Excellent communication (verbal/written) skills.

We are looking to hire an experienced Sr. Angular Developer to join our dynamic team. As a lead developer, you will be responsible for creating a top-level coding base using Angular best practices. To ensure success as an angular developer, you should have extensive knowledge of theoretical software engineering, be proficient in TypeScript, JavaScript, HTML, and CSS, and have excellent project management skills. Ultimately, a top-class Angular Developer can design and build a streamlined application to company specifications that perfectly meet the needs of the user.

Requirements:

1. Bachelor’s degree in computer science, computer engineering, or similar
2. Previous work Experience 2+ years as an Angular developer.
3. Proficient in CSS, HTML, and writing cross-browser compatible code
4. Experience using JavaScript & TypeScript building tools like Gulp or Grunt.
5. Knowledge of JavaScript MV-VM/MVC frameworks including Angluar.JS / React.
6. Excellent project management skills.

Responsibilities:

1. Designing and developing user interfaces using Angular best practices.
2. Adapting interface for modern internet applications using the latest front-end technologies.
3. Writing TypeScript, JavaScript, CSS, and HTML.
4. Developing product analysis tasks.
5. Making complex technical and design decisions for Angular.JS projects.
6. Developing application codes in Angular, Node.js, and Rest Web Services.
7. Conducting performance tests.
8. Consulting with the design team.
9. Ensuring high performance of applications and providing support.

Purpose of the Role

To design and implement the Peak AI System - a new system of intelligence that allows companies to quickly harness the power of AI.

The Opportunity 

Peak are a Decision Intelligence company - where we are democratising AI for every business and building a great company that everyone loves being part of. We are on a mission to help organisations use AI to make great commercial decisions, all the time. Just as importantly, we are also focused on building an amazing company: one where we truly value our people & culture, and strive to make an amazing and diverse place to work. Our recent Best Companies award & World class accreditation for being one of the top companies to work for is a testament to this.

We have ambitious plans over the coming years - to create and lead a new category of enterprise software; the decision intelligence system (Decision Intelligence), expand our operations and create the best working culture possible. This is a great time to join Peak and the Engineering team, as we start the next stage of our global growth.

The Role

Based in Jaipur or Pune, you will be working in a collaborative team on cutting edge technologies in a supportive and dynamic environment. Ultimately you are responsible for building the CODI and on-boarding new clients - this involves:

• Developing a good understanding of the solutions which Peak delivers, and how these link to Peak’s overall strategy.
• Making suggestions towards shaping the strategy for a feature and engineering design.
• Managing own workload and usually delivering unsupervised. Accountable for their own workstream or the work of a small team.  
• Understanding Engineering priorities and is able to focus on these, helping others to remain focussed too
• Acting as the Lead Engineer on a project. Helps ensure others follow Peak processes, such as release and version control.
• An active member of the team, through useful contributions to projects and in team meetings.
• Supervising others. Deputising for a Lead and/or support them with tasks. Mentoring new joiners/interns and Masters students. Sharing knowledge and learnings with the team.

Required Skills and Experience

We are building a team of world class engineers in Jaipur, essentially we are looking for bright, talented engineers looking to work at the cutting edge of practical AI.

• Acquired strong proven professional Front End Development experience.
• Proven track record and experience working on Javascript and front end frameworks like React (preferred) and Angular
• Knowledge and experience working with Node.js, Go or any other back end programming language is a plus .
• Experience of turning UI/UX designs to applications and keen interest in the UI/UX side of an application. 
• Able to build prototypes quickly and work with the product teams to test a concept. 
• Demonstrable experience in building front end or UI/UX development practices in previous jobs. 
• Building and implementing a product on cloud based infrastructure.
• Good understanding of Microservice Architecture, Cloud Technologies, CI/CD and Serverless.
• Ability to document requirements and specifications.
• A naturally inquisitive and problem-solving mindset.
• Strong experience in using Agile Methodologies such as Kanban or Scrum to build quality software.
• Good communication skills.

As well as doing great work we have created an award-winning, fun and exciting workplace that people love to be, we are looking for people to join us who share our values and are:

• Open - Always up for new ideas and able to take and give feedback in a positive way.
• Driven - sets high goals, doesn’t give up, and make sacrifices to ensure that their job gets done on time and meets/exceeds expectations.
• Curious - Aware of new technologies and uses them to make new improvements in the Engineering ecosystem.
• Smart - Innovative and thinks out of the box, in difficult situations finds a way to succeed no matter what 
• Responsible - takes ownership of tasks given and has a strong work ethic.

About Peak

In an age when becoming AI and data-driven is one of the most important things businesses must do, it can also be one of the most challenging. That’s where Peak comes in; our CODI system sits at the heart of our client’s businesses, enabling the rapid unification, modelling and - most importantly - use of data - helping decision makers make great commercial decisions, powered by AI. All supported by our world-class data science team.

Founded in 2014, Peak has grown rapidly, in line with the world’s fastest growing SaaS companies, winning numerous awards and attracted significant funding to support the company’s ongoing investment in machine learning and AI technologies. All to further our mission to become the world’s leading AI System business.

Headquartered in Manchester, Peak also has offices in London, Edinburgh, Jaipur and Brisbane. Our clients include some of the world's leading retailers, manufacturers and well-known brands alongside highly innovative and tech-savvy businesses. Peak is an Amazon Web Services (AWS) Partner, and holds Machine Learning Competency and Retail Competency status.

Team Lead (L3 Technical Support) 

Job Description

PierianDx, a leader in the clinical genomics space, is currently seeking talented and motivated technical leads to lead the product L3 technical support teams. As a Technical Lead for L3 team, your duties will primarily be working with the customer success department on technical issues including software system design and maintenance. You will also be involved in directing team members and identifying/managing risk in collaborations with other teams.

To be successful in this role, you will need to gain extensive knowledge of PierianDx products (includes user workflow, user needs, end-to-end workflow, product architecture and design), problem-solving skills, knowledge of best practices and the software development life-cycle.

Location: Pune

Education

• Bachelors or Masters of Computer Science or related

Total years of experience - 6 to 13

Required Experience

• Must have experience in leading technical small to medium size teams.
• Full-Stack Software Development experience in both front end and back end technologies.
• Should be an outstanding programmer with 5 to 8 years of experience in PierianDx product-related technologies (e.g. AWS, Java, Spring Boot, Hibernate, microservices, Node.JS, React/Angular, SQL as well as No-SQL Databases, basics of Linux, Shell Scripting)
• Strong computer science fundamentals (OO programming, algorithms, data structures, databases).
• Experience with continuous integration infrastructure for software development such as Jenkins.
• Soft skills: Good Communication, Active listening, Influencing, Challenge self and team Experience with SQL and No-SQL Databases
• Demonstrated interpersonal skills including communication, mentoring, coaching, and the ability to interact with colleagues at all levels
• Dynamic, energetic, motivated, positive outlook.  Team player with good interpersonal skills
• Strong customer service and support focus with a desire to deliver a high-quality service
• Self-motivated and highly professional with the ability to lead and take ownership and responsibility
• Ability to multitask, work under pressure and to tight deadlines
• A desire to learn and improve skills and knowledge
• Adaptable and flexible to business demands
• Strong organisational and planning skill

Preferred Experince 

• Experience in developing software for medical devices (ISO 13485/IEC 62304)
• Experience with any Cloud Platform like AWS, GCP or Azure.
• Experience with Docker and anyone Container Orchestration Platforms like EKS, ECS, EKR, Kubernetes, Docker Swarm.
• Experience using Test Driven Development processes
• Experience working with FrontEnd Technologies (HTML, CSS, Javascript)
• Experience with MongoDB
• Experience with at least one dynamically typed language (Python, Node.js, Groovy).

Responsibilities

• Take ownership of providing technical support to the customer success team (for the issues they could not resolve in L1/L2). Examine potential areas for Service Improvement and recommend solutions/proposals to Product Management
• Work with Customer Success management and be aware of implementation projects and timelines; coordinate with project/program managers to plan and support release activities.
• Interact with internal and cross teams to troubleshoot and resolve complex problems. Develop, coordinate and promote the effective functioning of problem management activities across all of Pieriandx product & customer success teams.
• Provide technical leadership - Lead and prioritize the Application/Technical Support team’s workload. Guide team members to troubleshoot & resolve technical issues including software system design and maintenance.
• Contribute to the planning of application/infrastructure releases and configuration changes. Provide input to application/infrastructure scalability
• Design appropriate metrics for reporting on key performance and quality indicators, particularly in terms of in-depth trend analysis
• Maintain application by regular monitoring, performance tuning and testing activities
• Ensure compliance with SDLC processes defined at organization level to meet quality goals set at product level. Ensure there are robust procedures and processes within the application support function remit.
• Stay up-to-date on product and process training required to create quality deliverables at each phase of product life-cycle. Follow appropriate departmental and company procedures and policies (i.e. change control, security and auditing, release, configuration, problem and incident management).
• Maintain good working relationships with internal departments
• Design, prepare and conduct training relating to Problem & Incident Management
• Provide timely and expert advice on emerging trends and issues affecting Service Delivery and Support. Develop strategies to allow Application Support to manage resultant problems