11 Production support Jobs in Hyderabad | Production support Job openings in Hyderabad

ob Summary

We are looking for an experienced Site Reliability Engineer (SRE) / Production Support Engineer with strong hands-on experience in application and production support, incident management, monitoring, cloud operations, automation, and infrastructure technologies.

The ideal candidate will be responsible for ensuring the availability, reliability, performance, and stability of production applications and infrastructure. The role involves troubleshooting critical production issues, monitoring applications and infrastructure, supporting deployments, managing incidents, and driving automation and operational improvements.

Key Responsibilities

• Provide L2/L3 Application and Production Support for critical business applications.
• Monitor production applications, infrastructure, batch jobs, and system health.
• Handle and troubleshoot critical production incidents, ensuring timely resolution and minimal business impact.
• Participate in Incident, Problem, and Change Management processes.
• Perform root-cause analysis (RCA) for recurring and major production issues.
• Troubleshoot issues related to applications, networks, load balancers, databases, operating systems, and infrastructure.
• Monitor application and infrastructure performance using Splunk, APM, and other monitoring tools.
• Create and maintain Splunk queries, dashboards, alerts, and operational monitoring.
• Support production deployments, including Blue-Green and Canary deployment strategies.
• Work with cloud infrastructure and perform day-to-day Cloud Operations activities.
• Manage and troubleshoot containerized applications using Docker and Kubernetes.
• Work with Terraform / Infrastructure as Code (IaC) for infrastructure provisioning and automation.
• Support Linux and Windows server administration.
• Develop and maintain Shell scripts and Python automation scripts to reduce manual operational activities.
• Monitor and analyze SLIs, SLOs, Error Budgets, and Burn Rates.
• Identify reliability risks and proactively implement solutions to improve system availability and performance.
• Collaborate with Development, DevOps, Infrastructure, Network, Database, and Cloud teams during production incidents.
• Leverage GenAI tools such as GitHub Copilot, Claude, or similar tools to improve troubleshooting, automation, documentation, and operational efficiency.
• Participate in on-call/shift-based production support as required by business and customer needs.

Mandatory / Key Skills

• Production / Application Support
• Incident Management
• Production Monitoring & Batch Monitoring
• Splunk – Queries, Dashboards & Monitoring
• APM / Application Performance Monitoring
• SLI / SLO / Error Budget / Burn Rate
• Cloud Operations
• Kubernetes
• Docker
• Terraform / Infrastructure as Code
• Linux & Windows Administration
• Shell Scripting
• Python Scripting / Automation
• Production Deployment Support
• Blue-Green & Canary Deployments
• Network, Load Balancing & Database Troubleshooting

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Site Reliability Engineer (SRE) / Production Support Engineer

Experience: 5–10 Years

Location: Hyderabad

Work Mode: Face-to-Face Drive

Shift: Rotational Shifts

Job Description

Looking for an experienced SRE / Production Support Engineer with strong experience in application and production support, incident management, monitoring, troubleshooting, and cloud operations.

Key Skills

Production Support, Incident Management, Splunk, APM, SLI/SLO, Cloud, Kubernetes, Docker, Terraform, Linux/Windows Administration, Shell Scripting and Python.

Good understanding of production deployments, batch monitoring, network/load balancing, and troubleshooting is required.

Candidates from SRE, Production Support, Application Support, Cloud Operations, or DevOps backgrounds are preferred.

Job Summary

We are looking for a Verint WFO / Recording Support Engineer with 2+ years of hands-on experience in supporting Verint Workforce Optimization and Recording solutions. The candidate will be responsible for production monitoring, application health checks, troubleshooting recording-related issues, log analysis, incident management, and coordination with internal teams and vendor support.

Key Responsibilities

• Provide L1/L2 production support for Verint WFO and Recording environments.
• Monitor Verint WFO applications, services, servers, and system alerts.
• Perform regular health checks of Verint WFO and Recording components.
• Troubleshoot call recording-related issues, including:
• Missing recordings
• Recording failures
• Incomplete recordings
• Recording quality issues
• Recording availability issues
• Recording search/playback issues
• Analyze Verint application and recording logs to identify the root cause of incidents.
• Troubleshoot Verint application services and connectivity issues between WFO components.
• Perform basic troubleshooting of database and SQL-related issues.
• Perform application/service restarts as per approved troubleshooting procedures.
• Perform post-restart and post-maintenance health checks and validation.
• Escalate complex issues to L3 teams or Verint vendor support when required.
• Participate in Verint WFO patching, upgrades, and maintenance activities.
• Follow Incident, Change, and Problem Management processes.
• Maintain troubleshooting documentation, incident updates, and knowledge-base articles.
• Participate in rotational/on-call support as required.

Required Skills

• 2+ years of hands-on experience with Verint WFO / Recording.
• Good understanding of Verint WFO architecture and components.
• Hands-on experience in Verint Recording troubleshooting.
• Good knowledge of call recording and contact center concepts.
• Strong log analysis and troubleshooting skills.
• Basic knowledge of SQL/database troubleshooting.
• Basic knowledge of Windows/Linux servers.
• Basic understanding of TCP/IP, DNS, networking, and common ports.
• Basic understanding of SIP/VoIP concepts.
• Experience with monitoring and logging tools.
• Experience working in a production support environment.
• Good communication, analytical, and incident-management skills.

Good to Have

• Experience with Verint WFO patching, upgrades, or migrations.
• Knowledge of Workforce Management (WFM).
• Knowledge of Verint Speech Analytics.
• Knowledge of Verint Quality Management.
• Experience with ITSM tools.
• ITIL knowledge or certification.

Key Mandatory Skills

Verint WFO | Verint Recording | 2+ Years Experience | Production Support | Recording Troubleshooting | Log Analysis | SQL Basics | SIP/VoIP Basics | Networking Basics | Monitoring

Vista Plus Development & Engineering – Production Support

We are looking for an experienced Vista Plus professional to provide production support, health monitoring, and operational governance for enterprise reporting and document archival platforms.

Key Responsibilities:

• Provide production support and health-check monitoring.
• Perform Linux administration and Shell scripting.
• Handle application installation and upgrades in Linux environments.
• Manage file systems and production issues.
• Support Incident, Change, and Problem Management in line with ITIL practices.
• Work with basic Oracle/database concepts.
• Maintain documentation and operational governance.

Required Skills:

• Vista Plus Development & Engineering
• Shell Scripting
• Linux
• File System Management
• ITIL
• Oracle/Database concepts
• Production Support

Preferred: Application migration, automation/scripting, audit & compliance, and enterprise reporting/document archival experience.

Contract: 12 months | C2H | Hybrid

Role Summary:

We are looking for an experienced Application Production Support Engineer with strong expertise in application support, incident and change management, Linux/Unix, SQL, Oracle, and monitoring tools. The candidate will be responsible for maintaining application availability, troubleshooting production issues, monitoring system performance, and coordinating with technical and business stakeholders.

Key Responsibilities

• Provide L2/L3 production support for business-critical applications.
• Monitor applications and infrastructure using Splunk, Grafana, and AppDynamics.
• Analyze and resolve production incidents within defined SLAs.
• Perform incident, problem, change, and service request management.
• Troubleshoot application issues across Linux/Unix, SQL, and Oracle environments.
• Perform SQL queries and database-level troubleshooting to identify application issues.
• Analyze application logs, alerts, and performance metrics to identify root causes.
• Coordinate with development, database, infrastructure, and other technical teams for issue resolution.
• Participate in Root Cause Analysis (RCA) and implement corrective/preventive actions.
• Support application deployments, releases, and production changes.
• Ensure effective communication with business users and stakeholders during critical incidents.
• Identify recurring issues and drive problem management and service improvement initiatives.
• Maintain support documentation, knowledge articles, and operational procedures.
• Participate in on-call/shift support as required.

Mandatory Skills

• 6+ years of experience in Application Production Support.
• Strong experience in Incident & Change Management.
• Hands-on experience with Linux/Unix.
• Good knowledge of SQL and Oracle database support.
• Experience with monitoring and observability tools:
• Splunk
• Grafana
• AppDynamics
• Strong troubleshooting and problem-solving skills.
• Good understanding of application monitoring, logs, alerts, and performance analysis.
• Strong stakeholder management and communication skills

We are looking for an experienced Application Support Engineer with strong expertise in Linux/Unix, Networking, Routing, Load Balancing, and Production Support. The ideal candidate should have hands-on experience troubleshooting application and infrastructure issues using enterprise monitoring and observability tools such as Splunk, Grafana, and AppDynamics.

Key Responsibilities

• Provide L2/L3 production support for enterprise applications and infrastructure.
• Troubleshoot application, Linux/Unix, network, routing, and connectivity-related issues.
• Monitor application and infrastructure health using Splunk, Grafana, and AppDynamics.
• Analyze alerts, logs, performance metrics, and system behavior to identify issues.
• Troubleshoot routing, load balancing, connectivity, and network-related problems.
• Perform incident investigation, troubleshooting, and root cause analysis.
• Coordinate with Network, Infrastructure, Application, and other technical teams for issue resolution.
• Handle production incidents and ensure timely resolution within defined SLAs.
• Participate in problem management and identify recurring issues.
• Perform application health checks and proactively identify potential failures.
• Maintain troubleshooting guides, runbooks, and operational documentation.
• Support planned changes, deployments, and maintenance activities.

Must-Have Skills

Application Support

Linux / Unix

Networking

Routing

Load Balancing

Splunk

Grafana

AppDynamics

Production Support

Incident Management

Troubleshooting

Required Skills & Tools

• 4–6 years of experience in Application / Production Support.
• Strong hands-on experience with Linux/Unix administration and troubleshooting.
• Good understanding of TCP/IP, networking, routing, and connectivity concepts.
• Practical experience troubleshooting load balancing issues.
• Hands-on experience with monitoring and observability tools such as Splunk, Grafana, or AppDynamics.
• Strong log analysis and troubleshooting skills.
• Experience handling production incidents and working within SLA-driven environments.
• Strong communication and coordination skills.

Preferred Experience

• Exposure to ITIL processes including Incident, Problem, and Change Management.
• Experience with scripting/automation using Shell or Python.
• Exposure to cloud environments is an added advantage.
• Experience supporting enterprise-scale applications and infrastructure.

Key Competencies

• Strong analytical and troubleshooting skills.
• Ability to work under pressure during critical production incidents.
• Strong ownership and accountability.
• Excellent communication and stakeholder management.
• Ability to work collaboratively with global technical teams.

Qualifications

Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related discipline.

Application Production Support with SRE, Linux/Unix, Splunk/AppD/Grafana, Troubleshooting

WFO-Immediate

8 to 12 Yrs

Bangalore/Hyderabad

We are looking for an experienced and dynamic Head – Aerospace Production to lead our Production Planning, Project Management, and Manufacturing Operations for aerospace and defence programs. The ideal candidate will be responsible for end-to-end execution of customer orders from production planning to final delivery, ensuring projects are completed on time, within budget, and in compliance with stringent aerospace quality standards. The role demands strong leadership, cross-functional coordination, and the ability to drive operational excellence in a high-precision manufacturing environment.

Key Responsibilities:

• Lead end-to-end production planning, scheduling, and execution for aerospace and defence manufacturing programs.
• Prepare and monitor master production schedules, monthly, weekly, and daily production plans based on customer commitments and project priorities.
• Manage multiple customer projects simultaneously, ensuring timely execution from order receipt to dispatch.
• Coordinate closely with Design, Procurement, Supply Chain, Stores, Quality, and Manufacturing teams to ensure smooth project execution.
• Plan machine loading, manpower allocation, and capacity utilization to maximize plant productivity and eliminate bottlenecks.
• Ensure timely availability of raw materials, bought-out components, and subcontracted activities through effective coordination with procurement and supply chain teams.
• Monitor production progress, identify schedule deviations, and implement corrective actions to achieve committed delivery timelines.
• Conduct regular production and project review meetings, monitor key milestones, and proactively manage project risks.
• Drive on-time customer deliveries while maintaining high standards of quality, productivity, and cost efficiency.
• Monitor Work-in-Progress (WIP), inventory levels, and manufacturing performance to optimize working capital and improve operational efficiency.
• Lead continuous improvement initiatives through Lean Manufacturing, 5S, Kaizen, and process optimization techniques.
• Ensure compliance with AS9100, ISO standards, aerospace quality requirements, and customer-specific manufacturing procedures.
• Develop and monitor operational KPIs including On-Time Delivery (OTD), Schedule Adherence, Production Efficiency, Capacity Utilization, Inventory Turns, and Manufacturing Cost.
• Prepare and present production dashboards, MIS reports, project status updates, and operational reviews to senior management.
• Build, mentor, and lead high-performing production planning and project management teams while fostering a culture of accountability, safety, quality, and continuous improvement.

Required Qualifications & Experience:

• Bachelor's degree in Mechanical, Production, Aerospace Engineering, or a related discipline. A Master's degree or MBA in Operations/Project Management is an added advantage.
• Minimum 15–20 years of experience in Aerospace, Defence, Aviation, Precision Engineering, or High-End Manufacturing, with at least 5 years in a leadership role.
• Strong expertise in Production Planning & Control (PPC), Project Management, Manufacturing Operations, Capacity Planning, Material Requirement Planning (MRP), and ERP systems (SAP/Oracle/MS Dynamics or equivalent).
• Proven experience in managing complex manufacturing projects, customer deliveries, cross-functional teams, and high-precision production environments.
• Excellent leadership, analytical, problem-solving, communication, and stakeholder management skills.

Why Join Us?

Join a fast-growing aerospace and defence manufacturing company working on cutting-edge programs across Aerospace, Defence, Space, Naval, and Export markets. This is an opportunity to lead critical manufacturing operations, build world-class production systems, and play a key role in the company's growth and transformation.

Job Summary:

We are seeking a highly skilled Principal Infrastructure Engineer to join our team, focusing on production support and Site Reliability Engineering (SRE) implementation. The ideal candidate will possess a strong background in Python scripting, Ansible automation, and OpenShift support, along with expertise in Linux administration and Apache Tomcat. This role is critical in ensuring the stability and performance of our applications through effective monitoring, log analysis, and the use of various DevOps tools.

Responsibilities:

Provide production support for applications, ensuring high availability and performance.

Implement Site Reliability Engineering (SRE) practices to enhance system reliability.

Develop and maintain Python scripts for automation and process improvement.

Utilize Ansible for configuration management and deployment automation.

Support and manage OpenShift environments, ensuring optimal performance and scalability.

Administer Linux servers, ensuring security, performance, and reliability.

Manage and configure Apache Tomcat servers for application deployment.

Implement and maintain monitoring tools to proactively identify and resolve issues.

Conduct log analysis to troubleshoot and optimize application performance.

Collaborate with cross-functional teams to enhance DevOps practices and tools.

Document processes, procedures, and best practices for infrastructure management.

Mandatory Skills:

Strong experience in application production support.

Proficiency in Python scripting for automation tasks.

Hands-on experience with Ansible for automation and orchestration.

Solid understanding of OpenShift and container orchestration.

Expertise in Linux administration, including server setup and maintenance.

Experience with Apache Tomcat configuration and management.

Familiarity with monitoring tools and log analysis techniques.

Knowledge of DevOps tools and practices.

Preferred Skills:

Experience with cloud platforms (AWS, Azure, GCP).

Familiarity with CI/CD pipelines and tools.

Knowledge of networking concepts and security best practices.

Experience with database management and optimization.

Understanding of Agile methodologies and practices.

Qualifications:

Bachelor's degree in Computer Science, Information Technology, or a related field.

Relevant certifications in cloud technologies, DevOps, or system administration are a plus.

Strong analytical and problem-solving skills.

Excellent communication and collaboration abilities.

Ability to work in a fast-paced environment and manage multiple priorities

We are hiring a Java Production Support Engineer with hands-on experience in Java, Spring Boot, and Splunk. You’ll be responsible for ensuring smooth functioning of our production systems by proactively monitoring, troubleshooting, and resolving issues in real time.

Key Responsibilities

• Provide L2/L3 support for Java/Spring Boot-based applications in production.
• Monitor logs and system health using Splunk and other observability tools.
• Troubleshoot performance, latency, and availability issues.
• Perform root cause analysis (RCA) and work with dev teams for permanent fixes.
• Support incident and change management processes.
• Create and maintain runbooks and support documentation.

Must-Have Skills

• Strong knowledge of Java, Spring Boot, and REST APIs.
• Proficient in using Splunk for log analysis and monitoring.
• Good understanding of relational databases (SQL) and Linux commands.
• Experience with CI/CD tools (Jenkins, Git) and basic scripting (Bash, Python).
• Analytical thinking and excellent problem-solving skills.

• Experience in understanding and Debugging of java web-based technologies (Java, Java Spring, JSP, Servlet, JavaScript, CSS, XML, JSON). 
• Experience with API Background like Linux, Windows, Jason 
• Good knowledge of Oracle PLSQL and Shell scripting. 
• Excellent verbal and written communication skills. 
• Demonstrated ability to install, configure, maintain, upgrade, troubleshoot, repair, and support Adobe Experience Manager (AEM/CQ5). 
• Comfortable with basic scripting and programming (Java, C , Python, Powershell, Bash, etc). managing known hosts and troubleshooting connection issues Support of AEM/CQ5 infrastructure with load-balanced, replicated and fail-over capabilities. 
• Installation / configuration / maintenance of Apache webserver and Dispatcher module configs. 
• Ability to monitor Adobe Experience Manager/CQ5 infrastructure and provide both proactive and reactive support, problem management and root cause analysis. 
• Support application deployment into the Adobe Experience Manager environments, configuring application needs, deploying code/content, troubleshooting and performance tuning. 
• Experience in troubleshooting production environment issues and working closely with Development teams Able to work on Linux/unix environments