3+ Production support Jobs in Hyderabad | Production support Job openings in Hyderabad

Role Overview

We are seeking a technically strong Java Support Engineer who combines solid development knowledge with a passion for support and operational excellence. The ideal candidate should have hands-on experience in Java, Spring Boot, and Angular, along with a strong understanding of application engineering concepts, and must be comfortable working in a production support environment handling incidents, troubleshooting, monitoring, and system stability.

Key Responsibilities

• Provide L2/L3 production support for enterprise applications.
• Troubleshoot, debug, and resolve application issues within defined SLAs.
• Analyze logs, identify root causes, and implement fixes or workarounds.
• Collaborate with development teams for permanent issue resolution.
• Monitor application health, performance, and availability.
• Support deployments, releases, and environment validations.
• Perform minor code fixes and enhancements when required.
• Document issues, solutions, and support procedures.
• Participate in on-call rotations and handle incident management.

Required Skills & Qualifications

• Strong hands-on experience in Java and Spring Boot.
• Working knowledge of Angular for frontend understanding.
• Good understanding of application architecture, APIs, microservices, and debugging techniques.
• Experience with log analysis tools, monitoring tools, and ticketing systems.
• Knowledge of SQL databases and query troubleshooting.
• Familiarity with Linux/Unix environments.
• Understanding of CI/CD, release processes, and version control (Git).
• Strong analytical, problem-solving, and communication skills.

We are hiring a Java Production Support Engineer with hands-on experience in Java, Spring Boot, and Splunk. You’ll be responsible for ensuring smooth functioning of our production systems by proactively monitoring, troubleshooting, and resolving issues in real time.

Key Responsibilities

• Provide L2/L3 support for Java/Spring Boot-based applications in production.
• Monitor logs and system health using Splunk and other observability tools.
• Troubleshoot performance, latency, and availability issues.
• Perform root cause analysis (RCA) and work with dev teams for permanent fixes.
• Support incident and change management processes.
• Create and maintain runbooks and support documentation.

Must-Have Skills

• Strong knowledge of Java, Spring Boot, and REST APIs.
• Proficient in using Splunk for log analysis and monitoring.
• Good understanding of relational databases (SQL) and Linux commands.
• Experience with CI/CD tools (Jenkins, Git) and basic scripting (Bash, Python).
• Analytical thinking and excellent problem-solving skills.

• Experience in understanding and Debugging of java web-based technologies (Java, Java Spring, JSP, Servlet, JavaScript, CSS, XML, JSON). 
• Experience with API Background like Linux, Windows, Jason 
• Good knowledge of Oracle PLSQL and Shell scripting. 
• Excellent verbal and written communication skills. 
• Demonstrated ability to install, configure, maintain, upgrade, troubleshoot, repair, and support Adobe Experience Manager (AEM/CQ5). 
• Comfortable with basic scripting and programming (Java, C , Python, Powershell, Bash, etc). managing known hosts and troubleshooting connection issues Support of AEM/CQ5 infrastructure with load-balanced, replicated and fail-over capabilities. 
• Installation / configuration / maintenance of Apache webserver and Dispatcher module configs. 
• Ability to monitor Adobe Experience Manager/CQ5 infrastructure and provide both proactive and reactive support, problem management and root cause analysis. 
• Support application deployment into the Adobe Experience Manager environments, configuring application needs, deploying code/content, troubleshooting and performance tuning. 
• Experience in troubleshooting production environment issues and working closely with Development teams Able to work on Linux/unix environments