3+ Phone support Jobs in Bangalore (Bengaluru) | Phone support Job openings in Bangalore (Bengaluru)
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Remote, Bengaluru (Bangalore)
1 - 2 yrs
₹5L - ₹6L / yr
Customer Relationship Management (CRM)
Communication Skills
Phone support
Business Writing
Junior Client Relationship Manager
Role in a nutshell: "to answer client queries related to using of Superset software product that they have purchased; on email channel, and largely phone channel; to understand queries, resolve them by providing ways to achieve use cases using Superset tool"
Role in a nutshell: "to answer client queries related to using of Superset software product that they have purchased; on email channel, and largely phone channel; to understand queries, resolve them by providing ways to achieve use cases using Superset tool"
Skill requirements really are:
1. Good spoken English
2. Should not see this as a temporary role/should be serious to work
2. Should not see this as a temporary role/should be serious to work
The office is 5 days a week.
In this role, will be expected to respond to customers on Saturdays too.
Office culture is very open and friendly, all team members are helpful. Full ownership of work and freedom to experiment.
Growth path: grow into Customer Success Lead role, wherein given responsibility to monitor adoption of accounts and track renewals and overall customer adoption rates.
Note: Initially all work will be remote (for the next 2-3 months or longer as the pandemic situation demands); after the pandemic, would be required to be in Bangalore/relocate to Bangalore for in-office work.
Feel free to reach out to me for any queries.
Thanks,
Shashi
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Bengaluru (Bangalore)
0 - 3 yrs
₹2L - ₹3L / yr
English Proficiency
Communication Skills
Microsoft Excel
Customer Support
Phone support
+1 more
*Female candidates only*
Candidate with good communication skills in English and knowledge of Microsoft-Excel for calling customers and fixing appointments and followups from the data provided.
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Remote, Bengaluru (Bangalore)
1 - 3 yrs
₹2L - ₹3L / yr
Customer Support
Tech Support
Troubleshooting
Remote access
VPN
+3 more
-Front line support via live chat, tickets, and telephone.
-Troubleshooting a variety of technical and non-technical issues customers are facing with their respective product
-Performs miscellaneous job-related duties as assigned by the supervisors and management.
-Provide customer support and technical support for various products
-Answer questions and deliver support to customers with varying degrees of product knowledge and technical proficiency
-Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying the customer's understanding of information and answer.
-Identify and escalate priority issues; directing cases to appropriate teams and resources as needed
Records customer inquiries by documenting inquiry and response in customers' accounts.
-Improves quality service by recommending improved processes;
-identifying new product and service applications.
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