Job responsibilities : - Contact with our customers who have placed requests on UrbanClap- Display excellent customer service skills, identify and overcome objections of customers- Possess the ability to empathize & prioritize our customer needs- Demonstrate ownership to resolve challenging customer issues, escalating when necessary- Demonstrate conflict resolution, negotiation, and de-escalation skills- Maintain current customer/potential customer data base- Maintain complete records of telephonic interactions, orders and account- Regularly update the Business Development team with customer/provider issues- Provide email, phone and chat support to customersJob requirements :- Flexible with the working schedule; may be expected to work weekends, holidays and events- Ability to think through a business both strategically and operationally- Strong interpersonal, time management, and problem solving skill- 1-2 years of experience in providing customer services (not BPO's)
A fine opportunity to grow with a Fitness brand that is growing its base across the country. Our client is a full-stack fitness and lifestyle brand that is making fitness affordable, accessible and enjoyable through technology, data, and intelligence. Available on iOS and Android, this app allows subscribers to work out anywhere, anytime and chose from a variety of available workout options like gym workouts, yoga, Zumba, Pilates, spinning, kickboxing, CrossFit, and MMA. It gives access to 3000+ top gyms and fitness studios, fitness coaching plans and personal nutrition assistance and more in Ahmedabad, Bengaluru, Delhi-NCR, Hyderabad, Jaipur, Mumbai, Pune.Founded in 2015 by a CII member and serial entrepreneur, our client is democratizing and digitizing the Indian health & fitness ecosystem by offering workouts close to your home, office or your favorite neighborhood.As a Business Development Executive, you will be establishing and nurturing relationships that fill the business pipeline with prospective gyms/ fitness centres; increase partner base.What you will do: Building and maintaining long-term relationships with on-boarded service professionals and resolving their queries in real time. Creating business development strategies; identifying roadblocks and driving new business from conception through the closure Negotiating new partnerships and business alliances; managing and retaining relationships with existing gyms/fitness centres Imparting necessary training to on-boarded service professionals on how to use FITPASS to their maximum advantage - Website, App, CRM Generating leads and cold call prospective gyms/ fitness centres; take a lead on escalations Ensuring smooth backend operations and timely pay-outs to partners (gyms and fitness studios) across the allotted city What you need to have: MBA preferred You possess a degree in economics or physics and have at least 1-3 years’ experience within sales, strategic partnerships, business development and/ or commercial strategy. You are a result driven individual with an instinct for measuring ROI at each stage and making informed decisions, backed by relevant data. You possess excellent interpersonal skills to develop and nurture client relationships. You are good at building relationships and can forge strong connections at all levels within an organization You are highly goal driven and work well in fast paced environments You are a self-starter and demonstrate a high level of resilience Proficient in English and communication skills Strong presentation skills. Should have sound knowledge of PowerPoint and Ms excel
Responsibilities Coordinate with hiring managers to identify staffing needs Determine selection criteria Source potential candidates through online channels (e.g. social platforms and professional networks) Plan interview and selection procedures, including screening calls, assessments and in-person interviews Assess candidate information, including resumes and contact details, using our Applicant Tracking System Design job descriptions and interview questions that reflect each position’s requirements Lead employer branding initiatives Organize and attend job fairs and recruitment events Forecast quarterly and annual hiring needs by department Foster long-term relationships with past applicants and potential candidates Requirements Proven work experience as a Talent Acquisition Specialist or similar role Familiarity with social media, resume databases and professional networks (e.g. Stack Overflow and Github) Hands-on experience with full-cycle recruiting using various interview techniques and evaluation methods Knowledge of Applicant Tracking Systems (ATSs) Excellent verbal and written communication skills A keen understanding of the differences between various roles within organizations Minimum Requirements Must have 4+ year of experience in IT Recruitment. Excellent Written & Verbal communication skills Ability to multitask Smart and enthusiastic
IF you believe that Humans and AI together is the future, then join the dream team that is building a people-first organisation. Our client is a futuristic tech company that is using Data science and AI to help its customers improve their sales conversions faster, with accuracy, and at a feasible cost. They are a 150+ member team based out of Delhi and California, who have created 3 unique products and services that will help industries like Real Estate, Finance, Education, Healthcare, etc to leverage this technology and convert leads into customers efficiently. Their products include features like unique data classification and workflow automation systems, Business management services, and Lead Engagement programs that work across geographies and are being used by their big-ticket customers - Tata, Walmart, Pearson, and Delhivery to name a few. They have recently raised a $5 Mn Series A funding, which is the effect of their massively innovative products that were maximizing profitability even during the pandemic. The founders are successful entrepreneurs,listed in the Forbes 30-under-30. As a Head of Customer Success, you’ll be leading the customer success team driving key outcomes for our product which provides sales analytics to SMB real estate businesses in North American markets. What you will do: Driving Customer Success Outcomes: Increasing renewals, reducing churn, identifying up-sell opportunities, influencing increased life-time-value through higher product adoption and customer health scores, and driving growth through increased advocacy and customer referenceability, for SMB customers. Leading the overall journey for Customer Success: Mapping the customer journey and developing interventions for each step, driving engagement with customer marketing, analyzing data and customer feedback, and continuously improving the customer experience. Managing Customer Success Activities such as onboarding, training, services, customer success management, support, account management, up-sells, and advocacy. Building and Leading a World Class Customer Success team: Recruiting, training, and managing high potential individuals including Customer Success Reps, Operations, and Support. Measuring the effectiveness of the Customer Success team with key goals, operational metrics, and outcomes for the team Technology and Systems for Effectiveness: Setting up systems and tools for managing customer relationships, tracking data, and improving referencability. Working Closely with customer stakeholders (Sales, Product, and Marketing) to establish a stronger customer relationship and experience Aligning with Product Marketing to market to existing customers and increasing engagement Aligning with Product Managers for driving product roadmap based on customer feedback and usage data Aligning with Sales for driving retention and up-sells by improving engagement and retention. What you need to have: You’ve at least had around 4-12 years in customer success roles Exp in SAAS, handled US market and minimum 2 yrs in team handling. You’ve preferably worked in SaaS, Ad-Tech, and/ or Analytics, selling to the US market You have strong customer empathy, a desire to drive revenue and business outcomes You drive outcomes through persuasion, negotiation and building consensus with external and internal stakeholders You’re a leader with the ability to inspire others and drive outcomes as a unit You have excellent communication and presentation skills You’re analytical and process-oriented, with the ability to make data-aware decisions You have a great understanding of SaaS business models and its value drivers
Role The role of a Sales Executive will be to assist the organization’s sales and growth efforts by contributing to new customer acquisition. You should be able to provide ideas to attract new clients, increase sales funnels and keep the senior management updated about market and competitor activity. The primary role and responsibilities of a Sales Executive include: Responsibilities Build relationships with potential clients to create new business opportunities Develop new sales funnels while having a targeted Assist in marketing & PR activities Support in writing new business proposals Maintain knowledge of all product and service offerings of the company Keep prospective client database updated Coordinate meetings for senior management with prospective clients Follow company guidelines and procedures for acquisition of customers Analyze the data to suggest growth opportunities Share and execute ideas to increase the revenues target of the company Qualifications Must have basic knowhow of technologies Previous experience with a technology team gives you an extra brownie point Must possess strong customer service skills Excellent written and verbal communication Must have good negotiation skills Must be able to create good presentations Must have excellent interpersonal skills Must be detail-oriented and an active listener Ability to work under pressure Must be a quick learner Must know how to manage different priorities Should be ambitious and goal-oriented
Are you ready to join a fast-growing, hyper-focused company with a variety of people from very different walks of life - a close-to-perfect ecosystem for both personal and professional growth? Our client is a Delhi based healthcare platform that is dedicated to Ayurveda and provides wellness solutions to its customers that is tailored and fine-tuned to their requirements. They have created a unique balance of Ayurvedic herbs and western medicine to come up with courses and medical advice which will not only rid their patients of the illness but also helps them bring the body back into balance.Their services are available across the globe, with over 65% of their client base being from US, UK, and Canada. The company's primary focus is on Ayurveda and taking the ancient knowledge to anyone who wishes to bring back balance to their health and apply the tools in their everyday life. As a Warehousing and Packaging Executive, you will be looking after the aesthetic appeal of our customers, packaging standards in the cosmetic industry in the West, cost management, vendor development expertise, basic warehouse management skills, cross- functional collaboration and effective communication skills, with a keenness for learning in a cross-cultural & cross functional environment. What you will do: Coming up with innovative ideas for packaging which enhance attractiveness, improve functionality, deflate shipping costs and reduce overall costs of production. Coordinating with designers and other members of the content team to come to an optimal design/packaging solution. Maintaining records of packaging requirements, predicting packaging requirement based on information supplied to you to ensure we never have to stock out due to lack of packaging/delayed delivery. Negotiating with vendors to get the lowest rates possible with the best quality possible. Coordinating with vendors to ensure all requirements are conveyed to them and they meet delivery timelines. Visiting the facility of the vendors to conduct a strict quality check. Ensuring every single piece of packaging delivered to the office is fully checked and only high-quality output is accepted. Teaching packaging staff the right way of packaging the products manually and maintain a strict quality check there as well. Ensuring risk diversification by way of vendor diversification - find more and better vendors to continually optimize packaging. Proactively coordinating with the marketing teams as well as the product team to predict packaging requirements and ensuring supply of packaging well in advance. Being responsible and taking complete ownership of QC of the packaging material and ensuring it is executed by team members in the most efficient and effective manner possible. Packaging Procurement and Coordination: Collaborating with Design team, Brand Development, Supply Chain, Procurement, Product development and Packaging Suppliers, to drive consumer focused innovative and optimized packaging solutions. Ensuring packaging is “fit for purpose” and compatible with FDA regulations/regulations of a specific geography. Being responsible for on time packing as per packing plan. Coordinating with quality and warehouse departments to monitor and document everyday activities of units and ensure efficient working of both manufacturing and packaging department and ensure continuous improvement in the same. Taking ownership of sample development and quality assurance and getting approvals from respective authority/manager. Understanding of ‘package & product’ relationship, in terms of shelf life, transportation, physical/climatic hazards and brand identity. Preparing and developing vendor technical/design briefs where required, working closely with vendors. Delivering packaging which not only meets the required quality and technical standards, but also creates a luxurious experience for the customers and establish brand positioning and loyalty. Partnering with packaging vendors, and material suppliers, globally, for the development of packaging components. Receiving of material with proper documentation. Managing assigned packaging projects, with minimal guidance, working with cross category teams to gather requirements, ensuring packaging meets the packaging brief, Quality norms, and is delivered on time, in full. Constantly innovating design, techniques and processes and identification of new vendors to fulfil new and continuing project requirements. Conducting QC of all packaging materials and get it approved from design team. Warehouse and Inventory Ops: Maintaining receiving, warehousing, and distribution operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures. Maintaining and monitoring inventory of supply and products. Minimizing inventory loss by incorporating best supply chain practices. Making improvements and managing inventory life cycle. Complying with state, and local warehousing, material handling, and shipping requirements by studying existing and new legislation; enforcing adherence to requirements; advising management on needed actions. Safeguarding warehouse operations and contents by establishing and monitoring security procedures and protocols. Controlling inventory levels by conducting physical counts; reconciling with data storage system. Maintaining physical condition of warehouse by planning and implementing design layouts; inspecting equipment; issuing work orders for repair and requisitions for replacement. Achieving financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions. Completing warehouse operational requirements by scheduling and assigning employees, following up on work results. Maintaining warehouse staff by orienting, and training employees. Contributing to team effort by accomplishing related results as needed. Candidate Profile: What you need to have: Looking for a candidate with 0-3 years of experience in supply chain with clear understanding of packaging, materials, equipment, warehouse ops and inventory management. Must be proficient in vendor management, Negotiation, Quality Check (production aesthetic), Global sourcing, Communication. Basic understanding of costing, warehouse and inventory management, procurement. Having a superlative sense of aesthetics will be critical. Being able to contributes to the business positively and is actively looking for challenging environment. The candidate should be energetic, have a sense of ownership and ready to unlearn and learn. Added advantage: Experience in Personal care / cosmetic / luxury packaging. Capable of handling projects and decision making independently understanding on Design principles, and should be strong on project execution skills. Knowledge of excel. What is in it for you? Enjoy industry standard salaries, but, better than industry standards annual growth rates (based on performance, of course). Claim the opportunity to grow into a leadership role. Get a chance to become a critical part of a very unique global experience and build a distinctive brand that stands-out amidst a crowd of beauty and wellness products across the globe. Enjoy the satisfaction of spreading the power of one of the crowning glories of Indian heritage- the science of Life: Ayurveda, in a way that has never been attempted before. Gain the experience of working for an international market and thereby, stay abreast if not ahead of global trends. Work in a fast-growth, hyper-focused company with a variety of people from very different walks of life. Before you apply, please take note of the following: Please value your time as well as ours and read through the entire company and job description. Do your research, go through the company website before you apply. You may also visit the company links to understand what we do better. Please do send in a detailed CV and links to your work. Applications without links / samples / complete portfolio may not be considered.
Work with one of the largest media houses in India, take your career to a new high with the global exposure and experience. Our client is among the top 3 most trusted newspapers in India, read by more than 30 million Indians. It is one of the most renowned names in Indian media especially across North India. They also host a multitude of media initiatives like Print, Digital, TV, Events and Radio Stations covering various states in the country to connect better with the locals. Their website is one of the fastest growing digital news sites, where they have shown a growth in audience by around 200% in tier 2 and 3 cities and towns in India. The 6 decade old media house was founded by a fearless and famous journalist and writer who has been felicitated with many literary awards. Currently led by a team of experts and media professionals at its CXO levels, the publishing house has expanded to many digital and offline businesses under its roof, providing employment to thousands in India. They have kept the flag high with their journalistic values and quality coverage of events throughout the world. As the Digital Space Sales Head,your most prominent role is the leadership over the sales department. You will oversee the day-to-day leadership of the department inclusive of goal setting, staffing, tracking against departmental and business goals, and team motivation. What you will do: Working within the digital space and knowing how data is used to drive real-time relationships with users/audiences. Knowing about how incremental growth is changing the face of the digital market and are open to challenging the current status around attribution models. Responsibilities: Achieving significant revenue growth in Digital Media space by using general business acumen to uncover business needs and identify how Company's solutions can help clients achieve their business goals. Coordinating internal resources for the preparation and delivery of objective based solutions for clients. Creating and delivering customized sales opportunities that address the client’s compelling events and help them meet their goals. Building relationships with key marketing, merchandising, and media decision makers within client organizations, while understanding the landscape and gaining account penetration Negotiating and closing contracts with client’s key decision makers Being an effective communicator, motivational leader and having a good understanding of the role. Candidate Profile: What you need to have: 15 years of professional digital sales and marketing business experience. MBA/BA/BS preferably in marketing or business with strong academic record. Diverse client management experience (client side, ad solutions, direct marketing, agency experience). Media preferred. Multi-disciplined marketer who is versed across channels; online, direct mail, catalogue, newspaper. Self-motivated – able to identify opportunities, sell new business, and close sales. Ability to assess client objectives and formulate communications strategy directly to those client objectives within display advertising. Comfortable with consultative sales, solution selling and target driven sales position. Strong business and strategic planning acumen, strong negotiation skills. Solid quantitative background with an understanding of analytic tools and techniques. Understanding of marketing program design, execution, and measurement. Effective communication across multiple levels of an organization and able to work well in a team/highly collaborative environment. Demonstrated sales and business development experience. Strong computer skills: Microsoft Office and sales management software (eg: Salesforce). Comfortable at incrementally growing client accounts and revenue, not afraid to ask for the business. Strategic partner – great relationship builder can engage a client with road map and vision and set and work towards and beyond key targets. Can build relationships across multiple disciplines in the client organization including marketing, merchandising, media decision making. Very comfortable at engaging with all levels of a business. Walks the halls – enjoys the people aspects of the role. Detail orientated –Enjoys the process of the sale and is detail focused. Planning accounts – helping internal and external stakeholders see the bigger picture and plan. Highly driven, motivated and ambitious self-starters. Proactivity not reactivity. Curious to learn, passionate, accountable and focused on own personal development.
You'll be responsible for... Identifying, qualifying and prospecting new clients. Coming up with creative solutions for prospecting.Responding to inbound requests and executing sales strategies to close and/or upsell.Educating new clients on the platform’s features and functionality.Developing and maintaining relationships with a robust client base of clients’ onboarding process moving forward.Advising clients on the most effective way to use the platform.Working across teams within the company as an advocate for your clients to make sure they are getting everything they need to succeed.Collaborating with account management, support and sales teams to update the status on all accounts.Updating CRM to track all correspondences and updates from the clients.What you'll need... Solid sales qualification experience, utilizing a consultative mindset.Ability to pick up, learn and quickly become knowledgeable in SaaS tech concepts.You must have a passion for the online & mobile advertising industry – one of the fastest-growing industries on earth!Exceptional interpersonal communication and presentation skills.Outgoing, positive and energetic personality.Experience with a data-driven strategy. Bachelor’s degree - MUST.Proactive approach – MUST.1-2 years’ experience in the online industry - the MUST and Mobile industry a plus.Experience with HubSpot – an advantage.English - MUST
Provide the team with a vision and objectives; manage key performance indicators Set the monthly, weekly, daily targets for the team and ensure that the targets are achieved Maintain the sales report of the team Needs to own hiring, firing and deliverables of at least 10 education counselors Motivating & mentoring team to achieve & exceed targets Design & develop business models Conducting weekly reviews for performance & training Identifying the areas of improvements & KPI’s Involved in a lot of calling on phone for negotiation and objection handling
• Responsible for revenue generation of the assigned center by driving sales through outbound calls and one to one counseling for our International Education Division. • Responsible for conversions from data collected from seminars and events. • Responsible for marketing activities comprising of ATL, BTL & promotion campaigns and ensuring maximum ROI. • Responsible for proper counseling of students or parents as per the counseling guidelines. • Ensure conversion from telephonic leads and referrals • Contributes in centre-level customer service activities like maintaining inventory of study materials, resolving student queries etc. • Support in setting up counseling desks, events, fairs in school & colleges etc.
Meritroad is looking for startup enthusiastic Telesales Representative to contribute in generating sales for our company. You will be responsible for closing sales deals over the phone and maintaining good customer relationships. The goal is to help the company grow by bringing in customers and developing business. An effective telesales representative must be an excellent communicator and have superior people skills. They must be comfortable presenting products or services over the phone as well as dealing with complaints and doubts. Responsibilities and Duties: Contact potential or existing customers on phone to inform them about our service. Answer questions about products or the company. Ask questions to understand customer requirements and close sales . Direct prospects to the field sales team when needed. Take and process orders in an accurate manner. Handle grievances to preserve the company's reputation. Go the extra mile to meet sales quota and facilitate future sales. Keep records of calls and sales and note useful information Benefits: A vibrant start-up environment. A promising role with a good amount of responsibility. A platform to perform for rapid career growth
LiveHealth is seeking a Field Sales Representative to join us and increase the number of labs usingLiveHealth. In this role, you’ll have the chance to help us define and grow our sales team and process asour small company scales.You’re an outgoing and friendly person who is motivated by building relationships. It’s easy for you tocommunicate with others - both listening and empathizing as well as getting your point across in a clearand concise manner. You’re naturally curious, and don’t stop asking questions until you fully understandthe situation. While you are competitive by nature, you like working in a team environment and aremotivated by the success of those around you. Above all, you are passionate about sales and and abouthelping people solve their problems.What you’ll do● Schedule and meet the identified prospects● Understand the needs of the prospects and map them to exact product offerings● Explain the ROI and product benefits to the prospects● Product demonstration & presentation● Communication with the sales team (verbal/ written) about customer requirements, interactions● Optimize and improve the processes on the current sales team● Participate in conferences, events and meetings along with the sales teamWhat we’re looking for● Minimum 2 years of relative field sales experience: Software, IT, SaaS or Cloud-Hosted solutions.● Track record of over-achieving quota● Familiarity with different sales techniques and pipeline management● Strong communication, negotiation, and interpersonal skills● Self-motivated and driven● Startup experience is a plus.● Good command on local languages
Looking for a stellar sales and business development person with sharp negotiation skills and articulate speech . The role would involve making strategic B2B alliances with CSR companies and channelising funds towards education initiatives through scholarships
Job Description: a. Responsible for an individual target and managing schools in the given territory. b. Visit and meet Principals/Teachers of schools and converting them into customers, through product demos (In-person), follow-up, etc. c. Using negotiation skills in creating the best deal for both customer and the organisation. d. Travel within the defined territory showcasing the unique product proposition to potential customers. e. Independently handle a portfolio of 20-30 (potential customers) and converting them into possible customers. f. Using one’s personal style and flair to create an appealing short product demo and sharing the same with interested establishments. g. Becoming a core member of the team that is driving domestic expansion. The Company: a. SaaS based product company, based out of Gurgaon, in the field of education technology. b. Building online products that provide data analytics driven solution in both small data and big data areas for educational institutions (with parents being the end user). c. Looking to rapidly grow and expand, by building a strong list of revenue generating customers across India. d. Having a strong in-house technology R&D team, driving product customisation and innovation, helping the organisation stay ahead of the curve.
Responsibilities • Design and implement overall recruiting strategy • Develop and update job descriptions and job specifications • Perform job and task analysis to document job requirements and objectives • Source and attract candidates by using databases, social media etc • Screen candidates resumes and job applications • Conduct interviews using various reliable personnel selection tools/methods to filter candidates within schedule • Assess applicants’ relevant knowledge, skills, soft skills, experience and aptitudes • Onboard new employees in order to become fully integrated • Monitor and apply hr recruiting best practices • Provide analytical and well documented reports to the rest of the team • Act as a point of contact and build influential candidate relationships during the selection process • Promote Darwin’s reputation as the “best place to work” Requirements • Proven work experience as a Recruiter (either an in-house recruiter or a staffing agency recruiter) • Solid ability to conduct different types of interviews (structured, competency-based, stress etc) • Hands on experience with various selection processes (phone interviewing, reference check etc) • Ability to organize skills assessment centers (in tray activities, work samples, psychometric and IQ/EQ tests, etc) • Excellent communication and interpersonal skills Strong decision-making skills
Buddy4Study is India's largest Scholarship Platform with a team of 65 people. We are looking for a HR manager as a core member who can help us to recruit the best people as our team member. Must be an excellent communicator and be able to propagate our company vision to the potential candidates effectively. Team bonding activities, Policies adherence are other important activities.