
- Driving Customer Success Outcomes: Increasing renewals, reducing churn, identifying up-sell opportunities, influencing increased life-time-value through higher product adoption and customer health scores, and driving growth through increased advocacy and customer referenceability, for SMB customers.
- Leading the overall journey for Customer Success: Mapping the customer journey and developing interventions for each step, driving engagement with customer marketing, analyzing data and customer feedback, and continuously improving the customer experience.
- Managing Customer Success Activities such as onboarding, training, services, customer success management, support, account management, up-sells, and advocacy.
- Building and Leading a World Class Customer Success team: Recruiting, training, and managing high potential individuals including Customer Success Reps, Operations, and Support.
- Measuring the effectiveness of the Customer Success team with key goals, operational metrics, and outcomes for the team
- Technology and Systems for Effectiveness: Setting up systems and tools for managing customer relationships, tracking data, and improving referencability.
- Working Closely with customer stakeholders (Sales, Product, and Marketing) to establish a stronger customer relationship and experience
- Aligning with Product Marketing to market to existing customers and increasing engagement
- Aligning with Product Managers for driving product roadmap based on customer feedback and usage data
- Aligning with Sales for driving retention and up-sells by improving engagement and retention.
What you need to have:
- You’ve at least had around 4-12 years in customer success roles
- Exp in SAAS, handled US market and minimum 2 yrs in team handling.
- You’ve preferably worked in SaaS, Ad-Tech, and/ or Analytics, selling to the US market
- You have strong customer empathy, a desire to drive revenue and business outcomes
- You drive outcomes through persuasion, negotiation and building consensus with external and internal stakeholders
- You’re a leader with the ability to inspire others and drive outcomes as a unit
- You have excellent communication and presentation skills
- You’re analytical and process-oriented, with the ability to make data-aware decisions
- You have a great understanding of SaaS business models and its value drivers

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Required Skills and Qualifications:
- Proficiency in AWS Cloud services
- Strong experience with SQL for data manipulation and analysis.
- Hands-on programming experience in Python or pyspark.
- Working knowledge of Snowflake, including data modeling, performance tuning, and security configurations.
- Familiarity with CI/CD pipelines and version control (e.g., Git) is a plus.
- Excellent problem-solving and communication skills.
Note : one face-to-face (F2F) round is mandatory, and as per the process, you will need to visit the office for this.
Job Title: Senior Ruby on Rails Developer
Location: Remote (Mumbai Preferred)
Company: OpiGo
About Us:
OpiGo is an early-stage wealth tech start-up that’s changing the way people invest in the stock market. Our platform empowers users to make informed investment decisions through a cutting-edge gamified community.
Job Description:
As the Senior Ruby on Rails Developer at OpiGo, you will play a crucial role in architecting, developing, and maintaining our robust and scalable investing platform. You will work closely with the product team and other stakeholders to drive innovation and deliver exceptional user experiences.
Requirements:
- 5+ years of Ruby on Rails development experience.
- Strong understanding of Ruby programming language and its scope.
- Experience in building complex and scalable web applications.
- Familiarity with front-end technologies: React Native, JavaScript, HTML5, CSS3.
- Proficient in version control systems (e.g., Git, SVN).
- Expertise in relational databases (MySQL, PostgreSQL, etc.).
- Hands-on experience with Sidekiq, Redis, and background job processing systems.
- Ability to implement real-time features using WebSockets and Action Cable.
- Experience in monitoring and performance tuning with tools like New Relic.
- Knowledge of payment gateway integration and secure transaction processing.
- Experience deploying applications on cloud platforms like AWS or Google Cloud.
- Excellent interpersonal, communication, and teamwork skills.
- Understanding of Agile development methodologies and software development practices.
Preferred Qualifications:
1. Experience in the fintech industry or working on financial applications.
2. Knowledge of frontend technologies such as React Native, JavaScript, HTML5, and CSS3.
3. Experience with DevOps practices and CI/CD pipelines.
4. Familiarity with Docker and container orchestration platforms like Kubernetes.
5. Contributions to open-source projects or active participation in the developer community.
Join us in our mission to revolutionize the investing landscape and empower individuals to achieve financial success. If you are passionate about technology, innovation, and making a positive impact, we want to hear from you!
How to Apply:
If you're excited to take on this pivotal role and shape the future of OpiGo, please fill up the form: https://forms.gle/5euWxq1hBfQTDadD6
Business Development Associate
Location : Gurgaon
Working : Work from office (WFO )
Industry : Ed Tech
Functional Area : INSIDE SALES
Shift: Day Shift / Night Shift ( optional )
Roles & Responsibilities :
The sales Representative at Planetspark will be responsible for assisting and guiding the right offering/course to the consumers and getting them to purchase the right learning course.
Responsibilities:
● Understanding the offerings for the students and guiding them throughout the process to choose the right option for them
● Initiating phone conversations with parents who complete the demo classes for their kids.
● Intensely following up with the prospects and closing the sales within the sales cycle.
● Diligently communicating and priming the lead through channels like email, and calls.
● Ensuring accurate and proper record-keeping of call information in electronic and digital format.
● Achieving the monthly targets while completing all the input metrics targets,
What does the core role include?
- Designing and developing high-volume, low-latency applications for mission-critical systems and delivering high-availability and performance
- Designing stateless components in React Native
- Contributing in all phases of the development lifecycle
- Working with the developers to create and maintain a robust framework to support the apps
- Working with the developers to build the interface with a focus on usability features
What else can you expect in the role?
- Prepare and produce releases of software components
- Optimizing performance for the apps
- Problem-solving skills, analytical mind, and positive attitude
- Ability to think from end users perspective and focused on improving the overall product experience.
- Deliver across the entire app life cycle concept, design, build, deploy, test, release to app stores and support
What can fetch you brownie points?
- Hands on experience with React Native is required
- Hands-on experience in React Native APIs, ReactJS, Javascript, ECMAScript (OOJS) and JSX.
- Strong understanding of JavaScript ecosystem
- Hands on experience on Android in creating Hybrid / Native applications
- Demonstrable UI/UX experience on a large-scale app.
- Thorough understanding of React Native development tools like IDEs (Nuclide, Atom, Sublime Text, or Visual
- Good knowledge of JS frameworks like ReactJS is a plus.
Desired Skills and Experience
Hybrid Apps,React Native, Native iOS and Android Architecture understanding
Experience -2 yrs to 7yrs .
Must have good hands-on experience in spring-boot, hibernate, microservices
Salary- Good hike on current CTC
Location - Zirakpur (Mohali )
Notice Period - up to 1 months
interested candidates share your CVs.
Mandatory Skills:
Minimum 3+ years of experience
Solid and proficient skills in Java, Spring Framework, JDBC
Solid and proficient skills in Angular 6+
Strong foundation in Restful design practices
Experience in Unit Testing, Data Mockup and Automation Test
Strong communication
Knowledge of Control M
Good to have:
Knowledge of Scrum and Agile
Knowledge of DevOps tooling (e.g., Jenkins, Git, Maven)
Knowledge of basics of Cloud Computing
Knowledge of Python
Knowledge of Jenkins
Location: Hybrid / Remote
We are looking for a Talent Acquisition Executive for a Bangalore-based B2B Grocery E-commerce platform.
Our client is an ISO-certified tech and data analytics company specializing in B2B grocery e-Commerce platforms delivering better lives. The company has a direct tie-up with leading FMCG brands, making it convenient for traditional grocery retailers to source a wide assortment at low prices through a single app, instead of interacting with salesmen of multiple brands.
Job Profile:
- Client onboarding and engagement.
- Analyzing requirements and creating job descriptions.
- Managing and efficiently utilizing job boards.
- Ensuring quality recruitment and selection within agreed TAT.
- Individually contributing toward closing key requirements.
Requirements
- 3-4 years of recruitment experience
- Experience in Non-IT recruitment is a must
- Hands-on experience with optimally utilizing ATS and other recruitment software.
- Excellent verbal and written communication skills
- Immediate joiner
Benefits
Fixed Pay + Variables
The brand is associated with some of the major icons across categories and tie-ups with industries covering fashion, sports, and music, of course. The founders are Marketing grads, with vast experience in the consumer lifestyle products and other major brands. With their vigorous efforts toward quality and marketing, they have been able to strike a chord with major E-commerce brands and even consumers.
- Coordinating with Supplier to discuss and resolving product quality issues raised by customers.
- Updating customers in a timely fashion regarding the status of quality issues or any requests.
- Participating in product quality planning and control process based on customer’s specifications and requirements.
- Managing escalations to suppliers on product quality, Root cause, action
- Preparing and updating all necessary quality reports as required by customers.
Desired Candidate Profile
What you need to have:- Experience in handling customer complaints
- knowledge of DOA, FFR, RCA & Supplier escalation, Excel report
- Communication skills, problem solving attitude
- Client facing experience
- Product Quality management
- Escalation and complaint management
Responsibilities:
- Integration of user-facing elements developed by front-end developers with server-side logic.
- Writing reusable, testable, and efficient code.
- Design and implementation of low-latency, high-availability, and performant applications.
- Implementation of security and data protection.
- Integration of data storage solutions {mysql, redis}.
- Understanding the requirements and planning the implementation accordingly.
- Good interaction with the team. Good debugging skills.
Skills:
- Strong proficiency with JavaScript {optimized code}.
- Knowledge of Node.js and frameworks available for it {sequelize}.
- Understanding the nature of asynchronous programming and its quirks and workarounds.
- Optimization in terms of memory and time.
- Good understanding of server-side templating languages.
- Basic understanding of front-end technologies, such as HTML5, and CSS3.
- Understanding accessibility and security compliance.
- User authentication and authorization between multiple systems, servers, and environments.
- Integration of multiple data sources and databases into one system.
- Understanding fundamental design principles behind a scalable application.
- Understanding differences between multiple delivery platforms, such as mobile vs. desktop, and optimizing output to match the specific platform.
- Creating database schemas that represent and support business processes.
- Implementing automated testing platforms and unit tests.
- Proficient understanding of code versioning tools, such as Git.
- ReactJS
- AngularJS HTML/
- CSS
- Javascript/jQuery
- AWS Knowledge
- Microservices and Nanoservices along with a monolith.
Why should you join?
- If you want to work on a high scale production grade mission-critical app in a fun, relaxed
- and sometimes crazy environment
- Opportunity to work in the region's ONLY AWS Certified Advanced consulting partner with a
- chance to get trained by AWS solution architects and get certified.









