Head of Customer Success

Job Description : 

Scope of Responsibilities

Communicate with data providers to source appropriate data content and formats within required timelines.

Evaluate completeness and accuracy of input data, working closely with internal teams and hedge fund managers.

Reconcile input data with other data points, clear exceptions/rejects, and perform mapping/modeling of positions.

Collaborate closely with team members across locations, particularly Mumbai.

Report progress, metrics, and queue status to management.

Maintain relationships with fund administrators and hedge funds.

Support expansion of hedge fund coverage within the transparency business.

Handle ad-hoc analytical or operational requests as required.

Required Skills and Knowledge:

Strong attention to detail, organization, and adherence to deadlines.

Effective problem-solving and collaboration skills.

Financial background with understanding of derivatives, global markets, investment instruments, and risk management.

High proficiency in Microsoft Excel.

Experience working with large datasets or market data systems is preferred.

Derivatives knowledge is a must.

PinnacleU HR is a New-age recruitment startup that helps Startups and job seekers find the best fit for their needs. We have clients in various fields such as SaaS, L&D, Edtech, Travel, Consumer Electronics, Fintech, Logistics, AI platforms, etc.

Website- http://pinnacleu.in/ & rempact.com

Responsibilities:

1. Directing efforts in achieving revenue targets as indicated and providing optimum service to company clients by fulfilling their hiring needs in the given time frame

2. Coordinating between the candidates and the clients for the ease of the hiring manager

3. Maintaining candidate database

4. Developing contacts and building relationships with clients and prospects using internal and external networks

5. Soliciting new business by preparing and conducting presentations to prospective clients

Requirements:

1. 1+ year of experience

2. Must be self-motivated

3. Excellent written and verbal communication skills

4. Should be able passionate to learn and grow

5. Able to handle pressure, and good at multi-tasking

Who can apply

Anyone who is keen to grow and learn in the staffing business, loves talking to new people and appreciates an environment where you can not just earn but are mentored without Micromanagement.

Location- Jhandewalan, Delhi

Work from Office

Background :

Praan (Praan, Inc.) is an impact-focused deep-tech startup democratising clean air using breakthrough filterless technology. The company is backed by top-tier VCs and CXOs globally and currently operates between the United States and India. Our team puts extreme attention to detail and loves building technology that's aspirational. Praan's team and culture is positioned to empower people to solve large global problems at an accelerated pace.

Why :

Everyone worries about the doomsday in climate change which is expected to occur in the 2050s. However, there's one doom's day which is the reality for millions of people around the world today. Air pollution takes more than 7 Million lives globally every single year. Over 5% of premature child deaths occur due to air pollution in developing countries. Everyone has relied on governments or experts to solve the problem, but most solutions up until today have either been too expensive or too ineffective. Praan is an attempt to make the future cleaner, healthier, and safer for the generations to come.

Job Description :

• Create B2B target lists and prospect lists for Praan's MKII or HIVE product lines
• Conduct outbound prospecting activities, including cold calling, emailing, and networking, to generate new leads and opportunities.
• Research and identify key decision-makers within target industries and companies to pitch our products and solutions.
• Engage with prospects to understand their business needs, challenges, and pain points, and effectively communicate how our offerings can address their requirements.
• Develop and maintain a deep understanding of our products, services, and competitive positioning to effectively articulate our value proposition.
• Qualify leads based on predefined criteria to ensure alignment with our target market and ideal customer profile.
• Effectively communicate the features, benefits, and value of our products and solutions to prospects.
• Build and nurture relationships with prospects through consistent follow-up and engagement strategies.
• Coordinate and schedule meetings between qualified leads and our CEO or other key stakeholders.
• Provide regular updates and reports on lead generation activities, pipeline status, and conversion metrics.

Skill Requirements :

• Bachelor's degree in Business Administration, Marketing, or related field.
• Proven track record of success in a sales or lead generation role in a B2B environment.
• Strong sales acumen with excellent communication and negotiation skills.
• Ability to build rapport quickly with diverse stakeholders, including C-level executives and decision-makers.
• Demonstrated experience conducting outbound prospecting activities, including cold calling, emailing, and networking.
• Proficiency in Microsoft Office Suite.
• Results-oriented mindset with a focus on achieving and exceeding sales targets and goals.

Praan is an equal-opportunity employer and does not discriminate based on race, religion, caste, gender, disability or any other criteria. We just care about working with great human beings!

• Bachelor’s degree in Software Engineering or Computer Science.
• Proven work experience as a Pega Developer.
• Advanced knowledge of Pega PRPC 6.x/7.x/8.x.
• Familiarity with J2EE, XML, Java, JSP, and EJB.
• Familiarity with Scrum and Agile methodology.
• Knowledge of coding languages including Angular JS, Java, and JQuery.
• Knowledge of web technologies including JavaScript, CSS, HTML5, and XML.
• Excellent project management skills.
• Ability to troubleshoot complex software issues.
• Mandatory Certifications: CSA, CSSA
• Experience/Certifications in any Pega framework is a value-add
• Healthcare Domain Experience

• Interpreting creative briefs to develop and produce creative concepts through execution on assigned brands
• Researching and understanding the target audiences, through online searches, reviews of existing research, interviews with subject matter experts, and in-person meetings
• Writing original copy and editing content for a range of corporate marketing and communications materials
• Revising copy based on feedback/direction

Desired Candidate Profile

• Bachelor’s degree in Journalism, English, Communications or related discipline
• Minimum 2-5 years professional copywriting experience with solid portfolio of work
• Exceptional writing and research skill
• Ability to work independently and with a team to meet deadlines
• Excellent organizational skill and multitasking ability
• Social media or content marketing experience a plus
• Proofreading experience and familiarity with standard style guides a plus
• Experience working with content management systems, WordPress, etc.
• A keen eye for detail and appreciation of great design    

Must have:

• Proficiency with fundamental front-end languages such as HTML, CSS, and JavaScript.
• Familiarity with JavaScript frameworks such as Angular JS, React, and Amber.
• Strong proficiency in JavaScript, object model, DOM manipulation and event handlers, data structures, algorithms, JSX, and Babel 
• Complete understanding of ReactJS and its main fundamentals like JSX, Virtual DOM, component lifecycle, etc. 
• Preceding experience with ReactJS workflows like Redux, Create React App, data structure libraries

• Strong understanding of Javascript, ReactJS, HTML, CSS, Ruby and Ruby on Rails 
• Strong understanding of scalable, modular, open and robust application / database architecture. 
• Strong analytical, problem solving skills for ambiguous high level business / technical issues
• Familiarity with concepts of MVC, ORM, and RESTful
• Understanding of fundamental design principles behind a scalable application 
• Able to create database schemas that represent and support business processes
• Hands on Experience with relational databases Postgresql and MySQL
• Solid understanding of object-oriented programming 
• Proficient in writing unit and functional tests with RSpec, Capybara
• Familiarity with Couchbase and ElasticSearch (NoSQL DB)
• Able to implement automated testing platforms and unit tests with RSpec
• Proficient understanding of code versioning tools (e.g. Git)
• Familiarity with development aiding tools (such as Bower, Bundler, Rake, etc)
• Familiarity with continuous integration/continuous development (CI/CD) tools and methodologies
• Proficient in verbal and written communication.
• Experience in debugging system performance issues and creating long term solutions for the same would be an added benefit.

Requirements:

• Experience in system automation development
• Good proficiency in the following coding languages: Python, C#, AutoIT, Batch scripting, Shell scripting
• Strong knowledge in OOPS
• Worked on REST and automation of API requests
• Worked on Loggers and Config Parsers
• Knowledge of Power shell commands, wmic commands and Registry Editor
• Worked on test deployment frameworks like Jenkins
• Experience in configuring and building jobs using Shell/Bash/Python
• Hands-on experience with Tools like :
• Scripting: Python, Visual Studio
• Configuration files: INI and JSON
• Operating System: Windows, Linux
• Source code management: GIT and Gerrit
• CI/CD: Jenkins
• Ticketing and Management: JIRA, ServiceNow, Confluence
• Good Communication skill
• Good Analytical and Problem-solving skills