Cutshort logo
Global Sales Acceleration Platform logo
Head of Customer Success
Global Sales Acceleration Platform
Head of Customer Success
Global Sales Acceleration Platform's logo

Head of Customer Success

at Global Sales Acceleration Platform

Agency job
via Unnati
4 - 12 yrs
₹20L - ₹35L / yr
Delhi, Gurugram, Noida
Skills
Customer Success
Communication Skills
Presentation Skills
SaaS
Analytical Skills
Revenue growth
Negotiation
USA markets
Persuasion
IF you believe that Humans and AI together is the future, then join the dream team that is building a people-first organisation.
 
Our client is a futuristic tech company that is using Data science and AI to help its customers improve their sales conversions faster, with accuracy, and at a feasible cost. They are a 150+ member team based out of Delhi and California, who have created 3 unique products and services that will help industries like Real Estate, Finance, Education, Healthcare, etc to leverage this technology and convert leads into customers efficiently.
 
Their products include features like unique data classification and workflow automation systems, Business management services, and Lead Engagement programs that work across geographies and are being used by their big-ticket customers - Tata, Walmart, Pearson, and Delhivery to name a few. They have recently raised a $5 Mn Series A funding, which is the effect of their massively innovative products that were maximizing profitability even during the pandemic. The founders are successful entrepreneurs,listed in the Forbes 30-under-30.
 
As a Head of Customer Success, you’ll be leading the customer success team driving key outcomes for our product which provides sales analytics to SMB real estate businesses in North American markets.
 
What you will do:
  • Driving Customer Success Outcomes: Increasing renewals, reducing churn, identifying up-sell opportunities, influencing increased life-time-value through higher product adoption and customer health scores, and driving growth through increased advocacy and customer referenceability, for SMB customers.
  • Leading the overall journey for Customer Success: Mapping the customer journey and developing interventions for each step, driving engagement with customer marketing, analyzing data and customer feedback, and continuously improving the customer experience.
  • Managing Customer Success Activities such as onboarding, training, services, customer success management, support, account management, up-sells, and advocacy.
  • Building and Leading a World Class Customer Success team: Recruiting, training, and managing high potential individuals including Customer Success Reps, Operations, and Support.
  • Measuring the effectiveness of the Customer Success team with key goals, operational metrics, and outcomes for the team
  • Technology and Systems for Effectiveness: Setting up systems and tools for managing customer relationships, tracking data, and improving referencability.
  • Working Closely with customer stakeholders (Sales, Product, and Marketing) to establish a stronger customer relationship and experience
  • Aligning with Product Marketing to market to existing customers and increasing engagement
  • Aligning with Product Managers for driving product roadmap based on customer feedback and usage data
  • Aligning with Sales for driving retention and up-sells by improving engagement and retention.


What you need to have:

  • You’ve at least had around 4-12 years in customer success roles
  • Exp in SAAS, handled US market and minimum 2 yrs in team handling.
  • You’ve preferably worked in SaaS, Ad-Tech, and/ or Analytics, selling to the US market
  • You have strong customer empathy, a desire to drive revenue and business outcomes
  • You drive outcomes through persuasion, negotiation and building consensus with external and internal stakeholders
  • You’re a leader with the ability to inspire others and drive outcomes as a unit
  • You have excellent communication and presentation skills
  • You’re analytical and process-oriented, with the ability to make data-aware decisions
  • You have a great understanding of SaaS business models and its value drivers
Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

Similar jobs

Mobileware Technology
Mobileware Technology
Agency job
via UPhill HR by Puneet Bansal
Mumbai
2 - 4 yrs
₹6L - ₹10L / yr
skill iconAngularJS (1.x)
skill iconAngular (2+)
skill iconHTML/CSS
skill iconJavascript
skill iconBootstrap
Role :                           Frontend Developer (Angular 2) 

Location :                    Andheri(Mumbai)
 
 
Essential skills : 
Angular 2+, Angular JS, HTML, CSS, JavaScript, jQuery, Bootstrap, Node JS
 
Technical Skills-
Experience in Angular 2+, Type script and Node JS
Knowledge of Web Technologies - HTML, CSS, JavaScript and jQuery is required
Restful API understanding and its implementation
Knowledge about iFrame and its features
Strong communication skills and technical documentation skills (UML)
Key traits/characteristics: Analytical thinking, strong problem-solving aptitude, team
player and excellent communication skills
Should be good in R&D
Knowledge about NPM dependencies, plugins and its implementation
 
Good to have Skills
Good to have MongoDB, React JS and Angular8+ Experience
MEAN Stack Experience is desirable
Experience in BFSI domain is desirable
Read more
German based company
German based company
Agency job
via Varite by Sophiya Sama
Pune
2 - 8 yrs
₹2L - ₹25L / yr
skill iconVue.js
skill iconAngularJS (1.x)
skill iconAngular (2+)
skill iconReact.js
skill iconJavascript
+6 more

Experience Level – 2 to 8 years

Application Developement, If needed making bugfixes, hotfixes, Junit.

 

 

Technical Skills:

 

 

Java, J2EE, Spring, Spring Boot & Spring Data JPA, Junit

 

Angular 8+, React, GIT

 

Cloud Services

 

PostgreSQL/Mysql/Oracle

 

REST Services

 

Kubernetes, docker

 

Maven/gradle

 

Jenkins, bamboo, puppet, chef

 

 

Other technical skills (Nice to have)

 

 

Scrum

 

Soft skills 

 

Strong communication (German/English)

 

Team Player

 

Read more
B2B Technology Solutions Aggregator
B2B Technology Solutions Aggregator
Agency job
via Unnati by shishira srinivasan
Gurugram
0 - 8 yrs
₹6L - ₹10L / yr
Business Development
Our client is a Delhi-based startup founded in 2018 by graduates from VIT. It is a digital marketplace which focusses on assisting their clients in expanding their online presence by finding the right vendors for various IT services including Website development, App development, Online marketing etc.

Our technology-based client is backed-up by venture capitalist and angel investor. It has onboarded over 1000 sellers so far and has facilitated transactions over 6 crores. Their top clients include CBRE, FedEx, Swiggy etc.

They are currently developing India’s first dedicated B2B Service Procurement Platform.
 
As a Business Development Manager, you will be responsible for managing multiple stages of the sales pipeline. You must love finding new business opportunities and manage relationships with existing clients. You will be directly responsible for the maintenance and expansion of the customer base.

What you will do:

  • Understanding client requirements and pitching the relevant solution
  • Active front-end selling and cross-selling to potential buyers over the platform
  • Coordinating with the company's partners to close deals
  • Delivering daily progress, revenue and activity reports for all clients
  • Analyzing research, recommending and implementing processes and systems
  • Working with the operations and technology teams to ensure efficient delivery of the project as per the guidelines
  • Acquiring outbound clients through social media and networks
  • Keeping track of all the documentation required for a transaction
  • Helping both buyers and sellers in an ongoing transaction

 

What you need to have:

  • Degree in Engineering, business studies, management, commerce or any related area is preferred
  • Experience in B2B sales is preferred
  • Good communication skills (both English and Hindi)
  • Proficiency in Google suite and other productivity software
  • Demonstrated initiative, boldness and flexibility

 

Read more
MNC product
Bengaluru (Bangalore)
3 - 5 yrs
₹10L - ₹25L / yr
skill iconVue.js
skill iconAngularJS (1.x)
skill iconAngular (2+)
skill iconReact.js
skill iconJavascript
+10 more
Bachelor’s degree required.
Minimum Four years of experience.
Good for you to have –

Excellent knowledge of architectural/design patterns, data structures and algorithms
Expertise on performance tuning and optimizations.
You will definitely possess these technical skills –

Core skill set (must) : Core Java, Multi-threading, GC, J2EE technologies, REST
Core skill set (must) : RDBMS, Data Modeling, DB tuning
Working Knowledge (must): Server side implementation for highly concurrent and responsive systems.
Read more
Ramphal Technologies Private Ltd
Dinesh Vallala
Posted by Dinesh Vallala
Hyderabad
1 - 8 yrs
₹1L - ₹15L / yr
skill iconJava
J2EE
Struts
Spring
Hibernate (Java)
+5 more

About Company: Ramphal Technologies is an Indian startup company. The company was founded by a visionary team of founders having a vast experience in Technology.

The company has a long term vision to disrupt the Indian Air Traffic scenario through technology Innovation. The Govt. Of India has officially signed a MOA with us to 

build the next generation Technology platform to manage the Air Traffic in India.

 

About Opportunity: We have an exciting career opportunity for you where you will be part of developing a mission critical real time IT system. <<and explain the position>>

 

This role gives you an opportunity to disrupt how both manned and unmanned flights are going to fly in future. Your software will run in every Indian/Global Airport 

and your work will keep the flight journey safe and efficient.

 


Java 8
Spring Boot
Microservices
Data Structures
Algorithms
Multithreading
Read more
Casey Foods Opc Pvt Ltd
at Casey Foods Opc Pvt Ltd
14 recruiters
Hr Caseyfoods
Posted by Hr Caseyfoods
Keonjhar, Kendujhar
3 - 8 yrs
₹2L - ₹3L / yr
Sales
Marketing
FMCG
skill iconLeadership
- Manage sales operations in assigned district to achieve revenue goals.- Supervise sales team members; the BSMs, on daily basis and provide guidance whenever needed.- Identify skill gaps and conduct trainings to sales team.- Work with team to implement new sales techniques to obtain profits.- Assist in employee recruitment, promotion, retention and termination activities.- Conduct employee performance evaluation and provide feedback for improvements.- Contact potential customers and identify new business opportunities.- Stay abreast with customer needs, market trends and competitors.- Maintain clear and complete sales reports for management review.- Build strong relationships with customers for business growth.- Analyze sales performances and recommend improvements.- Ensure that sales team follows company policies and procedures at all times.- Develop promotional programs to increase sales and revenue.- Plan and coordinate sales activities for assigned projects.- Provide outstanding services and ensure customer satisfaction.
Read more
invoid
at invoid
1 video
1 recruiter
Sarthak Goel
Posted by Sarthak Goel
Remote, NCR (Delhi | Gurgaon | Noida)
1 - 2 yrs
₹4L - ₹6L / yr
skill iconPython
skill iconDjango
skill iconFlask
skill iconAmazon Web Services (AWS)
skill iconMongoDB
+1 more

Why join the navy when you can be the pirate?

Get onboard this ship & let's make KYC and onboarding easier than ever!

We want to ensure that our tech is successfully consumed by end users easily.

We are looking forward to work with you.

We would love to have you for the following reasons :

  • Strong hold in python based backends such as Flask & Django
  • Knowledge of backend principles, patterns, and best practices
  • Aware of the open-source ecosystem and the libraries available.
  • Proficient understanding of Git
  • Must have written Unit, Integration and UI Test Cases
  • Understanding of Cloud hosting (AWS,Azure) principles and interface guidelines
  • Experience in working with distrubuted data using REST APIs, JSON and other technologies
  • Potential interns with experience in containers will hold an advantage.
  • Experience in Kafka & ELK will be an advantage.
  • Experience of 1-2 years.
Read more
Simplilearn Solutions
at Simplilearn Solutions
1 video
36 recruiters
Kushalappa M T
Posted by Kushalappa M T
Bengaluru (Bangalore)
3 - 10 yrs
₹15L - ₹25L / yr
Sales
Direct sales
Account Management
B2B
Job Title: Manager – Enterprise Sales
Location: Delhi/Bangalore
Responsibilities:
­ Enhance business relationships to leverage additional opportunities.
­ Work closely with Account Management to reach revenue targets.
­ Increase sales to existing and new customer base.
­ Works with internal marketing to develop specific campaigns supporting the sales initiatives.
­ Travel to Client sites as needed.
Requirements:
­ Consistent goal achievement in highly competitive environment (top 10% performer, President’s Club, etc.)
­ Energetic, upbeat, tenacious operator with excellent verbal and written communication skills
­ Outstanding relationship building skills with a high degree of responsiveness and integrity
­ Prove your sales success and prowess with income documentation
­ Successful sales pros in this industry have proficiency in the learning industry
Additional Info:
­ Base salary plus commissions
­ Added accelerators and performance bonuses for higher earnings
­ Larger deals closing monthly is expected
­ Only those candidates who own and dominate this space will be considered
Read more
Technoloader
at Technoloader
1 video
1 recruiter
Deeksha Avasthi
Posted by Deeksha Avasthi
Jaipur
1 - 7 yrs
₹1L - ₹6L / yr
skill iconCakePHP
skill iconLaravel
skill iconPHP
Technoloader is a blockchain development company which provides a wide array of services based on blockchain such as blockchain development, supply chain development, blockchain POC development, blockchain IOT development, blockchain game development, smart contract development, blockchain consulting services, private blockchain development, cryptocurrency wallet development and hyperledger blockchain development. We are a company which strives to attain perfection in every project. Our services have been exceptional in each aforementioned category and there is much more that we can do when it comes to blockchain. We are a global service provider of blockchain and our services have been exceptional whether it is the quality of project delivered or its time.
Read more
BrowserStack
at BrowserStack
1 video
8 recruiters
Bharat Goel
Posted by Bharat Goel
Mumbai
6 - 12 yrs
Best in industry
skill iconJava
skill iconPython
skill iconJavascript
skill iconAmazon Web Services (AWS)
Mobile App Development
+1 more
We are looking for an individual who wants to work on a tech ­heavy product, and the challenging technical problems that entails. Problems vary, and can be as diverse as scaling the product smoothly as the company grows, to setting up a device farm, or solving streaming issues through a browser, without the use of plugins. The ideal candidate will be excited for the challenge to transform and think critically on many computer science disciplines including product design, usability, building APIs and user ­centric online applications, business logic, scaling performance, and 24x7 reliability. Key Responsibilities ● Works on the web application layer, backend, systems, streaming and other associated technology to build our product and components ● Find solutions and solve issues around a variety of operating systems or programming languages ● Researching new technologies and adapt them to BrowserStack requirements ● Own and commit to all your work, and be accountable for your results ● Using and understanding code from Open Source ● Teaching others how to use new software ● Willing to learn new programming languages and databases ● Able to write efficient SQL queries and design schemas for relational databases ● Participate in a culture of code reviews, writing tech specs, and collaborating closely with other people (no lone wolves) ● Produce high quality software that is unit tested, code reviewed, and checked in regularly for continuous integration ● Develop multi­tier scalable, high­volume performing, and reliable user­centric applications that operate 24x7 ● Scale distributed applications, make architectural trade­offs applying synchronous and asynchronous design patterns, write code, and deliver with speediness and quality
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly. No 3rd party agencies here.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
21,01,133
Matches delivered
37,12,187
Network size
15,000
Companies hiring
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos