- Driving Customer Success Outcomes: Increasing renewals, reducing churn, identifying up-sell opportunities, influencing increased life-time-value through higher product adoption and customer health scores, and driving growth through increased advocacy and customer referenceability, for SMB customers.
- Leading the overall journey for Customer Success: Mapping the customer journey and developing interventions for each step, driving engagement with customer marketing, analyzing data and customer feedback, and continuously improving the customer experience.
- Managing Customer Success Activities such as onboarding, training, services, customer success management, support, account management, up-sells, and advocacy.
- Building and Leading a World Class Customer Success team: Recruiting, training, and managing high potential individuals including Customer Success Reps, Operations, and Support.
- Measuring the effectiveness of the Customer Success team with key goals, operational metrics, and outcomes for the team
- Technology and Systems for Effectiveness: Setting up systems and tools for managing customer relationships, tracking data, and improving referencability.
- Working Closely with customer stakeholders (Sales, Product, and Marketing) to establish a stronger customer relationship and experience
- Aligning with Product Marketing to market to existing customers and increasing engagement
- Aligning with Product Managers for driving product roadmap based on customer feedback and usage data
- Aligning with Sales for driving retention and up-sells by improving engagement and retention.
What you need to have:
- You’ve at least had around 4-12 years in customer success roles
- Exp in SAAS, handled US market and minimum 2 yrs in team handling.
- You’ve preferably worked in SaaS, Ad-Tech, and/ or Analytics, selling to the US market
- You have strong customer empathy, a desire to drive revenue and business outcomes
- You drive outcomes through persuasion, negotiation and building consensus with external and internal stakeholders
- You’re a leader with the ability to inspire others and drive outcomes as a unit
- You have excellent communication and presentation skills
- You’re analytical and process-oriented, with the ability to make data-aware decisions
- You have a great understanding of SaaS business models and its value drivers
Shubham Vishwakarma
Full Stack Developer - Averlon
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REVIEW CRITERIA:
MANDATORY:
- Strong Manager – Customer Success, Account management Profile
- Must have 6+ years of overall experience with at least 4+ Years in Customer Success role
- Must have 1+ years of experience in AdTech industry
- Must have experience managing clients in the outside India market (Preferably US/America clients)
- Must have cross-functional experience working closely with Sales, Product, and Ad Operations teams for campaign execution, performance optimization, and client delivery.
- Must have strong technical understanding of digital advertising / programmatic platforms/software products
- B2B SaaS (AdTech experience is highly preferred)
PREFERRED:
- B.E/B.Tech (IT/CSE/ECE) with MBA preferred
- Exposure to pre-sales activities, including product demos, onboarding, and performance review presentations.
- Experience in analyzing data-driven advertising performance metrics and building optimization strategies.
ROLE & RESPONSIBILITIES:
As an Associate Manager - Customer Success, you are someone who comes with 6 to 8 years of Account Management/Business Development/ problem solving / hustling experience ina high growth internet startup/ technology company. As a technically savvy and results-driven Customer Success Manager, your primary focus will be driving revenue growth, reducing churn, enhancing product value, and supporting pre-sales activities. The ideal candidate should possess excellent relationship-building skills, a strong technical background, and a drive for achieving results.
- Serve as the primary point of contact and trusted advisor for assigned clients, ensuring exceptional customer service and satisfaction.
- Proactively engage with clients to understand their business objectives, monetization goals, and challenges, and provide strategic recommendations to achieve optimal results.
- Collaborate closely with internal teams, including Sales, Product, and Operations, to coordinate seamless onboarding, implementation, and ongoing support for clients.
- Conduct regular performance reviews and analysis of client monetization stack, identifying areas for improvement and developing optimization strategies.
- Monitor key performance metrics and provide timely reports and insights to clients, highlighting advertising performance, trends, and opportunities for growth.
- Deliver product demos and educate clients on best practices, new features, and industry trends to maximize their utilization and success with our platform solutions.
- Resolve client inquiries, concerns, and issues promptly and effectively, escalating to the appropriate teams when necessary.
- Support pre-sales activities, including conducting product demonstrations, presenting technical information, and addressing client inquiries and concerns.
- Stay up to date with industry trends, competitive landscape, and emerging technologies in the ad tech space to provide valuable insights and recommendations to clients.
IDEAL CANDIDATE:
- 6-8 years of experience in the internet/technology industry (mandatory)
- B.E / B.Tech(IT / CSE / ECE) along with an MBA degree (highly preferred)
- Excellent relationship-building skills with the ability to establish trust, foster positive business relationships and credibility with clients.
- Strong technical background with a solid understanding of software products and the ability to quickly grasp new technologies.
- Accountability and personal organisation are essential
- Experience in managing a diverse group and training each according to company standards
- Strong problem-solving and analytical skills with a focus on results and driving revenue growth.
- Outstanding communication and presentation skills, with the ability to convey complex concepts in a clear and concise manner.
- Self-motivated and proactive mindset with the ability to work independently and as part of a team.
- Experience in the tech industry or a related field is highly desirable.
PERKS, BENEFITS AND WORK CULTURE:
- Flexible work hours and leaves
- Salary advance
- Maternity/Paternity leave benefits & adoption assistance
- Butler & Concierge services
- Team Off-sites & Celebrations
BEYOND WORK:
- Insurance benefits for you and family
- Interest-free loans
- Gift vouchers for special moments
- Fully-equipped Gym
- Education Sponsorship Programs
PHP
HTML/CSS
Java
NodeJS (Node.js)Responsibilities
Revise, edit proofread and optimize web content
Perform code reviews
Unit testing and continuous integration
Work cross functionally to enhance overall user experience of our platforms
Own various design tasks involved in the web development life cycle from start to finish
Qualifications
Bachelor's degree or equivalent experience in computer science
3+ years of experience using html, php and word press.
Proficience in at least one server side technology (Java, Php, Node js, Python, Ruby)
Ability to multitask, organize and prioritize work
Adobe IllustratorWe are seeking a talented Motion Graphic Artist to join our team and contribute to the success of our Motion Media department. The ideal candidate will have 2-5 years of experience in creating captivating 3D and 2D motion graphics, graphic design, and character design.
Key Responsibilities:
● Develop visually stunning 3D and 2D motion graphics for various projects.
● Create compelling graphic designs that align with project requirements.
● Design and animate characters to enhance storytelling.
● Collaborate with the creative team to conceptualise and execute visual concepts.
● Ensure that all deliverables meet the highest quality standards and deadlines.
Key Skills:
● Proficient in 3D and 2D motion graphics.
● Strong graphic design skills.
● Experience in character design and animation.
● Excellent creativity and attention to detail.
● Ability to work collaboratively in a team environment.
Requirements:
● 2-5 years of experience as a Motion Graphic Artist.
● Proficiency in industry-standard software: Photoshop, Illustrator, After Effects.
● Experience with 3D software such as Blender or Cinema 4D.
● Strong portfolio showcasing a diverse range of motion graphic work.
● Excellent communication and teamwork skills.
LeadershipFull Job Description
Decathlon is one of the world’s leading Sports goods retailers with the Motto of making sports accessible to over a Billion Indians!
To achieve this, we need a team of energetic, sporty team players we call,
SPORT LEADERS.
Sport Leader is an essential position to Decathlon that acts as a point of connection between Decathlon and its customers.
LOVE SPORT? CUSTOMER-FOCUSED? LOOKING FOR A RETAIL CAREER WITH A DIFFERENCE? IF YES, THIS COULD BE THE PERFECT ROLE FOR YOU!
As a Sports Advisor, your role is to ensure all customers leave our stores ‘satisfied or satisfied’. From a friendly and professional welcome through to a quick and easy payment process, your role is to always deliver a 5-star shopping experience. Decathlon heavily invests in the development of teammates so that those who want to build careers within the business are able to flourish within their roles. Whether you’re a student looking for a part-time role, or perhaps someone looking for a complete career change, Decathlon can cater to all.
OUR MISSION
To spread to wonders of sports to many
YOUR RESPONSIBILITIES
Customer Service: Through your own passion for sport, you’ll share your tips and experiences with users and through our hands-on product training, you will be able to give the best technical advice for the sports you are responsible for. Decathlon has shifted over the last year into an omnichannel business so it’s essential that our sports advisors are able to assist customers in all aspects of retail shopping, whether that’s in-store or online!
Merchandising: Whether full-time or part-time, every Omni Sports Leader is encouraged to take responsibility to autonomously manage stock levels and pricing and to provide a high level of merchandising so that each customer can easily find the right product for their sporting practice.
Team Player: You will be part of a shop floor team of like-minded Omni Sports Leaders, practicing sport and celebrating victories together, so it’s important that you are able to work well within a team environment as well as independently.
WHO YOU ARE?
Your passion drives you to create value for people, the planet, and commerce
I share the values of Decathlon on Vitality, Responsibility, Authenticity, Generosity Someone looking to combine a passion for sport with work.
A people person who is prepared to go the extra mile.
Someone looking for a retail career with a difference
Problem solver with good communication skills.
Able to play as part of the team during the busiest times (weekends and holidays)
Additional Information:
As a Sales Assistant, you will be required to work usual retail hours including evenings and weekends. The role will be shop-floor based with full Covid-19 safety regulations and precautions in place. The safety of our teammates and customers is our main priority during these times.
You will be autonomous in your work and will get to make the sport you love accessible to the many!
SPORT FOR ALL | ALL FOR SPORT.
Job Types: Full-time, Part-time, Regular / Permanent, Fresher
Part-time hours: 45 per week
Salary: ₹22,000.00 - ₹30,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Schedule:
- Flexible shift
- Rotational shift
- Weekend availability
Supplemental pay types:
- Performance bonus
- Yearly bonus
Responsibilities
- Create & Deliver motion graphics for a variety of media like Websites, and mobile devices among others.
- Working with the Video design Lead to understanding the storyboard in creating exceptional motion graphic videos.
- Assist the Video design team in creating the animation styles.
- keep up with the latest motion design trends & brainstorm to create new design ideas for videos.
- Edit raw video footage, Colour correct, and add effects & Transitions to create innovative video deliverables.
2. Delivering the well-documented and stable code within the assigned deadline
3. Working on Prolog (logic-based language) and coding
NodeJS (Node.js)
React.js
Python
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon