Head of Customer Success

Datamark Hiring - WFH

*English + French or Burmese language only*

Applicants should be comfortable with Rotational Shifts (Including night).

Working days: 5 days (2 rotational weeks off)

Job Type: Full-time

Location: Work from Home

Salary up to: 7.87 LPA

Minimum Requirements:

*1.High Schools degree or equivalent.*

*2. Native Fluency in English and Language* 

*Certification Required for French – B2 and above/ Grad & Masters/ Native (OCI would be required if not a citizen of India)*

*3. Advanced skills in the cultural dynamics (cultural implication and idiomatic expression) of language.*

*4.Excellent listening, retention and note-taking skills to maintain a high level of accuracy.*

*5.Ability to concentrate, stay detached from the conversation, and remain neutral and objective at all times.*

*6.Ability to explain certain cultural concepts to avoid miscommunication with the permission or at request of the client.*

Other allowance: 

Overtime pay, 

Med claim (Covers the employee, Spouse & 2 kids from the first day of employment) & 

other Incentives based on performance.*

We Are Expanding Our Marketing Team at Byte Elephants

Technologies!

Join us in building one of India’s smartest SaaS Growth Engines.

Byte Elephants Technologies is on an ambitious mission to reshape the future of SaaS for ERP, DMS, HRMS, SFA, WMS, POS & Enterprise Automation.

To fuel our next phase of expansion, we are building a high-performance, AI-powered Marketing & Growth Division — and we are hiring four specialist roles.

1. Content & AI Creative Specialist
2. Social Media Lead Generation Specialist
3. Performance Marketer
4. SEO Specialist

If you are Best in Any One of These, Then Reach Out to Us.

We invite passionate, skilled, and growth-driven individuals to become part of our fast scaling team.

1. SEO Growth Specialist (Organic Ranking + Authority Building + Keyword + Strategy)

Experience: 1 – 4 years

Role Summary

Drive organic traffic and inbound leads by ranking strategically chosen SaaS keywords. Build domain authority through on-page, off-page, and SEO growth experiments.

Key Responsibilities

 Perform keyword clustering, topic mapping & search intent analysis

 Optimize website architecture, meta tags, schema & content

 Build quality backlinks, manage outreach & guest posting

 Rank local keywords (ERP Nashik, HRMS Maharashtra etc.)

 Track daily rankings & monthly organic MQL trends

 Collaborate with Content Specialist for SEO-rich content

Ideal Candidate

 Practical ranking experience

 Familiar with SEMrush, Ahrefs, SurferSEO

 Experiment-driven mindset

 Strong understanding of SaaS search behavior

• Experience: 5+ years of professional experience in front-end development with a strong focus on React.js.
• Technical Skills: Proficiency in JavaScript (ES6+), HTML5, CSS3, and modern JavaScript frameworks/libraries.
• React Expertise: Deep understanding of React.js and its core principles, including hooks, context API, and state management.
• Tools: Experience with version control systems (e.g., Git), build tools (e.g., Webpack), and testing frameworks (e.g., Jest, React Testing Library).

Preferred Qualifications:

• Experience with: Knowledge of TypeScript, Redux, and modern front-end build pipelines and tools.
• Design: Familiarity with UI/UX design principles and responsive design.
• Blockchain: Understanding of blockchain technologies and cryptocurrency concepts is a plus.

Role Description

This is a full-time on-site role for a Sales Executive at Sunra Soft Tech Private Limted in Pune. The Sales Executive will be responsible for developing and implementing sales strategies, identifying new business opportunities, building and maintaining client relationships, and achieving sales targets.

Qualifications

Sales and Business Development skills

Excellent communication and negotiation skills

Customer relationship management

Strong problem-solving and decision-making abilities

Experience in the IT industry is a plus

Bachelor's degree in Business Administration or related field

We at FindingPi Pvt Ltd. are looking for a Senior Frontend Developer(ReactJS) who will be responsible for developing high-quality applications and must understand business requirements and translate them into technical requirements. Also, help the team to grow and enhance their skills.

The ideal candidate should be passionate about coding and should be up for some pretty smart brainstorming. From time to time, you would be working on certain projects as team leads as well.

Roles and responsibilities:

• Developing new user-facing features using ReactJS.
• Building highly responsive, reusable user interface components and front-end libraries for future use.
• Translating designs and wireframes into high-quality code.
• Optimizing components for maximum performance across a vast array of web-capable devices and browsers.
• Writing automated unit tests
• Proficiency with agile development methodologies
• Documenting application changes and developing updates.

We are looking for someone who possesses:

• Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model.
• Thorough understanding of React.js and its core principles.
• Experience with popular React.js workflows (such as Flux or Redux)
• Familiarity with newer specifications of EcmaScript
• Experience with data structure libraries (e.g., Immutable.js)
• Knowledge of isomorphic React is a plus
• Familiarity with RESTful APIs
• Knowledge of modern authorization mechanisms, such as JSON Web Token
• Familiarity with modern front-end build pipelines and tools
• Experience with common front-end development tools such as Babel, Webpack, NPM, etc.
• Ability to understand business requirements and translate them into technical requirements.
• A knack for benchmarking and optimization
• Familiarity with code versioning tools, especially Github.

Must-Have

• 3 - 5 Years of experience.
• Frontend experience with ReactJs and Node.
•  

Job Location: Shivaji Nagar, Pune

Final CTC will be based on your last drawn salary, experience, and performance in the interview.

Roles and Responsibilities

• Plan, architect, integrate, and develop back-end and database driven features using the Python language and frameworks (Django, Flask, Tornado)

• Experience on Micro service architecture

• Strong knowledge on Web services/API

• Strong Knowledge on AWS/Azure, Docker, etc..

• Having great knowledge on software development methodologies, languages, technologies, security threats, etc.

• Create decoupled, interactive web UIs using JavaScript (Angular, Ember, jQuery, React Js)

• Provide technical advise and recommendations for language and software choices

• Develop code that is cross-browser and cross-platform friendly

• Collaborate with project stakeholders to ensure all requirements are met

• Evaluate technologies and manage technical planning

• Support and ongoing development for existing projects

• Provide clean code and proper documentation for each project

• Assists in resolving moderately complex production support problems

• Strong writing and speaking skills (English)

Technical Requirements:

• At least 4+ years experience developing and deploying websites and applications

• Experience with Django

• Experience with Agile/SCRUM practices

• Hands on experience on database like PostgreSQL,MySQL, Mongo db, etc.

• Custom web based application development experience

• Comfortable collaborating with designers, front-end developers and other team members

• Object-oriented design and development strategies

Who You Are

• Creative thinker and strong problem solver with meticulous attention to detail
• Highly organized, creative, motivated, and passionate about achieving results
• Able to balance multiple tasks and projects effectively and quickly adapt to new situations and technologies
• Able to work both independently and as part of a team
• Systematic problem-solver, coupled with a strong sense of ownership and drive

What you need

• 3-7 years of experience as a Site Reliability Engineer or a mix of a software engineer and DevOps.
• Strong hands-on knowledge of Linux fundamentals, System administration scripting, performance tuning/scalability, troubleshooting.
• Write great quality code using SOLID principles including unit and integration tests.
• Hands-on development experience in an object-orientated programming language like Python.
• Hands-on experience developing task automations
• Experience using tools to create and manage CI (continuous integration) and CD (continuous delivery) pipelines.
• Familiarity with software development tools: source code management (SCM systems), code review systems, issue tracking tools, build tools, test frameworks, code quality tools.
• Experience implementing open-source observability and alerting tools, like Prometheus, Grafana, Cortex, Thanos, Alertmanager etc
• Have decent knowledge on networking (VPC, VNet, DNS etc) and of the TCP/IP stack, internet routing and load balancing.
• Worked with log and configuration management tool
• Prior experience of working with AWS, Azure, GCP is a plus
• Prior experience of working with Kubernetes, Docker and containers is plus
• Strong interpersonal communication skills (including listening, speaking, and writing) and ability to work well in a diverse, team-focused environment with other SREs, Engineers, Product Managers, etc.
• Documenting your work should be in your DNA

What you get

• A chance to develop and build something (probably from scratch) which you can be proud of
• Build and Implement modern systems observability solutions including monitoring, alerting, metrics, logging, and APM & distributed tracing.
• Scale systems sustainably through automation and evolve systems by pushing for changes that improve reliability and velocity.
• Maintain business continuity by identifying and driving opportunities to make systems highly resilient and human-free.
• Closely work with the software engineering team to ensure accurate monitoring and metrics are being built into applications before going to production.
• Develop and maintain software modules for use and re-use in cloud and on-premise systems automation.
• Identify process gaps and implement process improvements to increase operational reliability
• Drive standardization efforts across the services, infrastructure, systems, and practices
• Develop Systems & Tools to help with Development team to uphold the Reliability principles

Call Reception and Ticket Logging: Responsible for:

• Ensuring calls are answered professionally
• Ensuring that the relevant information is collected from the customer
• Ensuring that the correct level of priority is agreed with the customer
• The company reference number is provided to customer and customer reference number, where applicable is supplied to the Company
• Ensuring that the ticket is assigned to the correct engineer
• Ensuring that the engineer is aware that there is a new ticket assigned to their queue

SLA Management: Responsible for:

• Ensuring that appropriate attention is paid to P1s
• TPMs engaged immediately for engineer dispatch to the site where applicable
• The customer is forwarded to an engineer for a possible remote fix
• Ensuring that all tickets are managed in line with SLAs

Jeopardy Management: Responsible for:

• Ensuring that the ticket is managed in line with Company’s jeopardy management process

Escalation Management: Responsible for:

• Ensuring that the ticket is escalated appropriately in line with Company’s escalation process
• Provide 1st line escalation to customers and channels (referring to Jeopardy and Escalation Manager)
• Provide 1st line escalation into TPM (referring to Jeopardy and Escalation Manager)
• Responsible for advising Service Centre Manager of any missing information in the knowledge database

Communication Responsible for:

• Customer Communication
• Ensuring that the customer is updated regularly throughout the duration of the ticket
• Ensuring the quality of ticket input is of a high standard
• Ensuring that key internal contacts are advised of any issues
• Responsible for reading, understanding, and complying with Company’s Information Security policies.

FORMAL EDUCATION AND TRAINING

• Educated to an A-level minimum, with higher education qualification (degree or equivalent preferred). Alternatively, relevant and proven Industry experience would be accepted
• Industry or relevant business qualifications and accreditations would be desirable
• Proficiency involved in working in the service industry, with particular emphasis placed on customer focus issues.
• Ability to form close working relationships with the customer community, sub-contractors
• Excellent client-facing communications skills
• A Self-motivated team player with excellent interpersonal skills
• An outgoing individual willing to participate as part of a small and flexible team
• in European languages would be an advantage
• ITIL Foundation / ITIL v3 Foundation
• Overall telecommunications knowledge with an appreciation of the Nortel / Avaya / Genesys / AWS Product Set

Key skills & Experience

• An experienced Communications professional with a broad background in telecommunications at an operational level.
• Recognition of the issues

KEY COMPETENCIES

• Customer Focused
• Relationship Building and Maintenance
• Decision-Making Ability
• Inspiring Communicator
• Initiating Action
• Personal Responsibility