
- Driving Customer Success Outcomes: Increasing renewals, reducing churn, identifying up-sell opportunities, influencing increased life-time-value through higher product adoption and customer health scores, and driving growth through increased advocacy and customer referenceability, for SMB customers.
- Leading the overall journey for Customer Success: Mapping the customer journey and developing interventions for each step, driving engagement with customer marketing, analyzing data and customer feedback, and continuously improving the customer experience.
- Managing Customer Success Activities such as onboarding, training, services, customer success management, support, account management, up-sells, and advocacy.
- Building and Leading a World Class Customer Success team: Recruiting, training, and managing high potential individuals including Customer Success Reps, Operations, and Support.
- Measuring the effectiveness of the Customer Success team with key goals, operational metrics, and outcomes for the team
- Technology and Systems for Effectiveness: Setting up systems and tools for managing customer relationships, tracking data, and improving referencability.
- Working Closely with customer stakeholders (Sales, Product, and Marketing) to establish a stronger customer relationship and experience
- Aligning with Product Marketing to market to existing customers and increasing engagement
- Aligning with Product Managers for driving product roadmap based on customer feedback and usage data
- Aligning with Sales for driving retention and up-sells by improving engagement and retention.
What you need to have:
- You’ve at least had around 4-12 years in customer success roles
- Exp in SAAS, handled US market and minimum 2 yrs in team handling.
- You’ve preferably worked in SaaS, Ad-Tech, and/ or Analytics, selling to the US market
- You have strong customer empathy, a desire to drive revenue and business outcomes
- You drive outcomes through persuasion, negotiation and building consensus with external and internal stakeholders
- You’re a leader with the ability to inspire others and drive outcomes as a unit
- You have excellent communication and presentation skills
- You’re analytical and process-oriented, with the ability to make data-aware decisions
- You have a great understanding of SaaS business models and its value drivers

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Experience Level – 2 to 8 years
Application Developement, If needed making bugfixes, hotfixes, Junit. |
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Technical Skills: |
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Java, J2EE, Spring, Spring Boot & Spring Data JPA, Junit |
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Angular 8+, React, GIT |
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Cloud Services |
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PostgreSQL/Mysql/Oracle |
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REST Services |
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Kubernetes, docker |
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Maven/gradle |
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Jenkins, bamboo, puppet, chef |
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Other technical skills (Nice to have) |
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Scrum |
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Soft skills |
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Strong communication (German/English) |
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Team Player |
Our technology-based client is backed-up by venture capitalist and angel investor. It has onboarded over 1000 sellers so far and has facilitated transactions over 6 crores. Their top clients include CBRE, FedEx, Swiggy etc.
They are currently developing India’s first dedicated B2B Service Procurement Platform.
What you will do:
- Understanding client requirements and pitching the relevant solution
- Active front-end selling and cross-selling to potential buyers over the platform
- Coordinating with the company's partners to close deals
- Delivering daily progress, revenue and activity reports for all clients
- Analyzing research, recommending and implementing processes and systems
- Working with the operations and technology teams to ensure efficient delivery of the project as per the guidelines
- Acquiring outbound clients through social media and networks
- Keeping track of all the documentation required for a transaction
- Helping both buyers and sellers in an ongoing transaction
What you need to have:
- Degree in Engineering, business studies, management, commerce or any related area is preferred
- Experience in B2B sales is preferred
- Good communication skills (both English and Hindi)
- Proficiency in Google suite and other productivity software
- Demonstrated initiative, boldness and flexibility


Minimum Four years of experience.
Good for you to have –
Excellent knowledge of architectural/design patterns, data structures and algorithms
Expertise on performance tuning and optimizations.
You will definitely possess these technical skills –
Core skill set (must) : Core Java, Multi-threading, GC, J2EE technologies, REST
Core skill set (must) : RDBMS, Data Modeling, DB tuning
Working Knowledge (must): Server side implementation for highly concurrent and responsive systems.
About Company: Ramphal Technologies is an Indian startup company. The company was founded by a visionary team of founders having a vast experience in Technology.
The company has a long term vision to disrupt the Indian Air Traffic scenario through technology Innovation. The Govt. Of India has officially signed a MOA with us to
build the next generation Technology platform to manage the Air Traffic in India.
About Opportunity: We have an exciting career opportunity for you where you will be part of developing a mission critical real time IT system. <<and explain the position>>
This role gives you an opportunity to disrupt how both manned and unmanned flights are going to fly in future. Your software will run in every Indian/Global Airport
and your work will keep the flight journey safe and efficient.
Java 8
Spring Boot
Microservices
Data Structures
Algorithms
Multithreading


Why join the navy when you can be the pirate?
Get onboard this ship & let's make KYC and onboarding easier than ever!
We want to ensure that our tech is successfully consumed by end users easily.
We are looking forward to work with you.
We would love to have you for the following reasons :
- Strong hold in python based backends such as Flask & Django
- Knowledge of backend principles, patterns, and best practices
- Aware of the open-source ecosystem and the libraries available.
- Proficient understanding of Git
- Must have written Unit, Integration and UI Test Cases
- Understanding of Cloud hosting (AWS,Azure) principles and interface guidelines
- Experience in working with distrubuted data using REST APIs, JSON and other technologies
- Potential interns with experience in containers will hold an advantage.
- Experience in Kafka & ELK will be an advantage.
- Experience of 1-2 years.
Location: Delhi/Bangalore
Responsibilities:
Enhance business relationships to leverage additional opportunities.
Work closely with Account Management to reach revenue targets.
Increase sales to existing and new customer base.
Works with internal marketing to develop specific campaigns supporting the sales initiatives.
Travel to Client sites as needed.
Requirements:
Consistent goal achievement in highly competitive environment (top 10% performer, President’s Club, etc.)
Energetic, upbeat, tenacious operator with excellent verbal and written communication skills
Outstanding relationship building skills with a high degree of responsiveness and integrity
Prove your sales success and prowess with income documentation
Successful sales pros in this industry have proficiency in the learning industry
Additional Info:
Base salary plus commissions
Added accelerators and performance bonuses for higher earnings
Larger deals closing monthly is expected
Only those candidates who own and dominate this space will be considered




