Head of Customer Success

Global Sales Acceleration Platform

Head of Customer Success

Unnati

Company

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Head of Customer Success

at Global Sales Acceleration Platform

Agency job

via Unnati

4 - 12 yrs

₹20L - ₹35L / yr

Delhi, Gurugram, Noida

Skills

Customer Success

Communication Skills

Presentation Skills

SaaS

Analytical Skills

Revenue growth

Negotiation

USA markets

Persuasion

IF you believe that Humans and AI together is the future, then join the dream team that is building a people-first organisation.

Our client is a futuristic tech company that is using Data science and AI to help its customers improve their sales conversions faster, with accuracy, and at a feasible cost. They are a 150+ member team based out of Delhi and California, who have created 3 unique products and services that will help industries like Real Estate, Finance, Education, Healthcare, etc to leverage this technology and convert leads into customers efficiently.

Their products include features like unique data classification and workflow automation systems, Business management services, and Lead Engagement programs that work across geographies and are being used by their big-ticket customers - Tata, Walmart, Pearson, and Delhivery to name a few. They have recently raised a $5 Mn Series A funding, which is the effect of their massively innovative products that were maximizing profitability even during the pandemic. The founders are successful entrepreneurs,listed in the Forbes 30-under-30.

As a Head of Customer Success, you’ll be leading the customer success team driving key outcomes for our product which provides sales analytics to SMB real estate businesses in North American markets.

What you will do:

Driving Customer Success Outcomes: Increasing renewals, reducing churn, identifying up-sell opportunities, influencing increased life-time-value through higher product adoption and customer health scores, and driving growth through increased advocacy and customer referenceability, for SMB customers.
Leading the overall journey for Customer Success: Mapping the customer journey and developing interventions for each step, driving engagement with customer marketing, analyzing data and customer feedback, and continuously improving the customer experience.
Managing Customer Success Activities such as onboarding, training, services, customer success management, support, account management, up-sells, and advocacy.
Building and Leading a World Class Customer Success team: Recruiting, training, and managing high potential individuals including Customer Success Reps, Operations, and Support.
Measuring the effectiveness of the Customer Success team with key goals, operational metrics, and outcomes for the team
Technology and Systems for Effectiveness: Setting up systems and tools for managing customer relationships, tracking data, and improving referencability.
Working Closely with customer stakeholders (Sales, Product, and Marketing) to establish a stronger customer relationship and experience
Aligning with Product Marketing to market to existing customers and increasing engagement
Aligning with Product Managers for driving product roadmap based on customer feedback and usage data
Aligning with Sales for driving retention and up-sells by improving engagement and retention.

What you need to have:

You’ve at least had around 4-12 years in customer success roles
Exp in SAAS, handled US market and minimum 2 yrs in team handling.
You’ve preferably worked in SaaS, Ad-Tech, and/ or Analytics, selling to the US market
You have strong customer empathy, a desire to drive revenue and business outcomes
You drive outcomes through persuasion, negotiation and building consensus with external and internal stakeholders
You’re a leader with the ability to inspire others and drive outcomes as a unit
You have excellent communication and presentation skills
You’re analytical and process-oriented, with the ability to make data-aware decisions
You have a great understanding of SaaS business models and its value drivers

IF you believe that Humans and AI together is the future, then join the dream team that is building a people-first organisation.

What you will do:

Driving Customer Success Outcomes: Increasing renewals, reducing churn, identifying up-sell opportunities, influencing increased life-time-value through higher product adoption and customer health scores, and driving growth through increased advocacy and customer referenceability, for SMB customers.
Leading the overall journey for Customer Success: Mapping the customer journey and developing interventions for each step, driving engagement with customer marketing, analyzing data and customer feedback, and continuously improving the customer experience.
Managing Customer Success Activities such as onboarding, training, services, customer success management, support, account management, up-sells, and advocacy.
Building and Leading a World Class Customer Success team: Recruiting, training, and managing high potential individuals including Customer Success Reps, Operations, and Support.
Measuring the effectiveness of the Customer Success team with key goals, operational metrics, and outcomes for the team
Technology and Systems for Effectiveness: Setting up systems and tools for managing customer relationships, tracking data, and improving referencability.
Working Closely with customer stakeholders (Sales, Product, and Marketing) to establish a stronger customer relationship and experience
Aligning with Product Marketing to market to existing customers and increasing engagement
Aligning with Product Managers for driving product roadmap based on customer feedback and usage data
Aligning with Sales for driving retention and up-sells by improving engagement and retention.

What you need to have:

You’ve at least had around 4-12 years in customer success roles
Exp in SAAS, handled US market and minimum 2 yrs in team handling.
You’ve preferably worked in SaaS, Ad-Tech, and/ or Analytics, selling to the US market
You have strong customer empathy, a desire to drive revenue and business outcomes
You drive outcomes through persuasion, negotiation and building consensus with external and internal stakeholders
You’re a leader with the ability to inspire others and drive outcomes as a unit
You have excellent communication and presentation skills
You’re analytical and process-oriented, with the ability to make data-aware decisions
You have a great understanding of SaaS business models and its value drivers

Users love Cutshort

Read about what our users have to say about finding their next opportunity on Cutshort.

Shubham Vishwakarma

Full Stack Developer - Averlon

I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.

Companies hiring on Cutshort

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Hi,

Please refer to the below Job description and revert with you updated resume –

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Hi,

Please refer to the below Job description and revert with you updated resume –

Location: Navi Mumbai, CBD Belapur

Domain: Banking (Payment Gateway Project)

NOTE: 1st and 3rd Saturdays working as per banking norms

Education: B.E. or Graduation in Computer Science or related field

job Summary:

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Develop new user-facing features using React.js.

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Optimize components for maximum performance across a vast array of web-capable devices and browsers.

Translate designs and wireframes into high-quality code.

Write clean, scalable, and maintainable JavaScript code.

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Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model.

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Experience with popular React.js workflows (such as Flux or Redux).

Familiarity with RESTful APIs and integrating them into front-end code.

Knowledge of modern authorization mechanisms, such as JSON Web Token (JWT).

Familiarity with modern front-end build pipelines and tools (e.g., Babel, Webpack, NPM, etc.).

Experience with code versioning tools such as Git.

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2 candid answers

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Please Apply - https://zrec.in/FQVXt?source=CareerSite

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Infra360 Solutions is a services company specializing in Cloud, DevSecOps, Security, and Observability solutions. We help technology companies adapt DevOps culture in their organization by focusing on long-term DevOps roadmap. We focus on identifying technical and cultural issues in the journey of successfully implementing the DevOps practices in the organization and work with respective teams to fix issues to increase overall productivity. We also do training sessions for the developers and make them realize the importance of DevOps. We provide these services - DevOps, DevSecOps, FinOps, Cost Optimizations, CI/CD, Observability, Cloud Security, Containerization, Cloud Migration, Site Reliability, Performance Optimizations, SIEM and SecOps, Serverless automation, Well-Architected Review, MLOps, Governance, Risk & Compliance. We do assessments of technology architecture, security, governance, compliance, and DevOps maturity model for any technology company and help them optimize their cloud cost, streamline their technology architecture, and set up processes to improve the availability and reliability of their website and applications. We set up tools for monitoring, logging, and observability. We focus on bringing the DevOps culture to the organization to improve its efficiency and delivery.

Job Description

Job Title: Associate DevOps Engineer

Department: Technology

Location: Gurgaon

Work Mode: On-site

Working Hours: 10 AM - 7 PM

Terms: Permanent

Experience: 6 Months - 24 Months

Education: B.Tech/MCA/BCA

Notice Period: Immediately

Infra360.io is searching for an Associate DevOps Engineer to lead our group of IT specialists in maintaining and improving our software infrastructure. You'll collaborate with software engineers, QA engineers, and other IT pros in deploying, automating, and managing the software infrastructure. As an Associate DevOps engineer you will also be responsible for setting up CI/CD pipelines, monitoring programs, and cloud infrastructure.

Below is a detailed description of the roles and responsibilities, expectations for the role.

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Kubernetes: Deep understanding of Kubernetes clusters, container orchestration, and its architecture.
Terraform: Extensive hands-on experience with Infrastructure as Code (IaC) using Terraform for managing cloud resources.
ArgoCD: Experience in continuous deployment and using ArgoCD to maintain GitOps workflows.
Helm: Expertise in Helm for managing Kubernetes applications.
Cloud Platforms: Expertise in AWS, GCP or Azure will be an added advantage.
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CI/CD and configuration management
Doing RCA of production issues and providing resolution
Setting up failover, DR, backups, logging, monitoring, and alerting
Containerizing different applications on the Kubernetes platform
Capacity planning of different environment's infrastructure
Ensuring zero outages of critical services
Database administration of SQL and NoSQL databases
Infrastructure as a code (IaC)
Keeping the cost of the infrastructure to the minimum
Setting up the right set of security measures
CI/CD and configuration management
Doing RCA of production issues and providing resolution
Setting up failover, DR, backups, logging, monitoring, and alerting
Containerizing different applications on the Kubernetes platform
Capacity planning of different environment's infrastructure
Ensuring zero outages of critical services
Database administration of SQL and NoSQL databases
Infrastructure as a code (IaC)
Keeping the cost of the infrastructure to the minimum
Setting up the right set of security measures

Ideal Candidate Profile:

A graduation/post-graduation degree in Computer Science and related fields
1-2 years of strong DevOps experience with the Linux environment.
Strong interest in working in our tech stack
Excellent communication skills
Worked with minimal supervision and love to work as a self-starter
Hands-on experience with at least one of the scripting languages - Bash, Python, Go etc
Experience with version control systems like Git
Strong experience of Amazon Web Services (EC2, RDS, VPC, S3, Route53, IAM etc.)
Strong experience with managing the Production Systems day in and day out
Experience in finding issues in different layers of architecture in production environment and fixing them
Knowledge of SQL and NoSQL databases, ElasticSearch, Solr etc.
Knowledge of Networking, Firewalls, load balancers, Nginx, Apache etc.
Experience in automation tools like Ansible/SaltStack and Jenkins
Experience in Docker/Kubernetes platform and managing OpenStack (desirable)
Experience with Hashicorp tools i.e. Vault, Vagrant, Terraform, Consul, VirtualBox etc. (desirable)
Experience with managing/mentoring small team of 2-3 people (desirable)
Experience in Monitoring tools like Prometheus/Grafana/Elastic APM.
Experience in logging tools Like ELK/Loki.

Please Apply - https://zrec.in/FQVXt?source=CareerSite

About Us

Job Description

Job Title: Associate DevOps Engineer

Department: Technology

Location: Gurgaon

Work Mode: On-site

Working Hours: 10 AM - 7 PM

Terms: Permanent

Experience: 6 Months - 24 Months

Education: B.Tech/MCA/BCA

Notice Period: Immediately

Below is a detailed description of the roles and responsibilities, expectations for the role.

Tech Stack :

Kubernetes: Deep understanding of Kubernetes clusters, container orchestration, and its architecture.
Terraform: Extensive hands-on experience with Infrastructure as Code (IaC) using Terraform for managing cloud resources.
ArgoCD: Experience in continuous deployment and using ArgoCD to maintain GitOps workflows.
Helm: Expertise in Helm for managing Kubernetes applications.
Cloud Platforms: Expertise in AWS, GCP or Azure will be an added advantage.
Debugging and Troubleshooting: The Associate DevOps Engineer must be proficient in identifying and resolving complex issues in a distributed environment, ranging from networking issues to misconfigurations in infrastructure or application components.

Key Responsibilities:

CI/CD and configuration management
Doing RCA of production issues and providing resolution
Setting up failover, DR, backups, logging, monitoring, and alerting
Containerizing different applications on the Kubernetes platform
Capacity planning of different environment's infrastructure
Ensuring zero outages of critical services
Database administration of SQL and NoSQL databases
Infrastructure as a code (IaC)
Keeping the cost of the infrastructure to the minimum
Setting up the right set of security measures
CI/CD and configuration management
Doing RCA of production issues and providing resolution
Setting up failover, DR, backups, logging, monitoring, and alerting
Containerizing different applications on the Kubernetes platform
Capacity planning of different environment's infrastructure
Ensuring zero outages of critical services
Database administration of SQL and NoSQL databases
Infrastructure as a code (IaC)
Keeping the cost of the infrastructure to the minimum
Setting up the right set of security measures

Ideal Candidate Profile:

A graduation/post-graduation degree in Computer Science and related fields
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Strong interest in working in our tech stack
Excellent communication skills
Worked with minimal supervision and love to work as a self-starter
Hands-on experience with at least one of the scripting languages - Bash, Python, Go etc
Experience with version control systems like Git
Strong experience of Amazon Web Services (EC2, RDS, VPC, S3, Route53, IAM etc.)
Strong experience with managing the Production Systems day in and day out
Experience in finding issues in different layers of architecture in production environment and fixing them
Knowledge of SQL and NoSQL databases, ElasticSearch, Solr etc.
Knowledge of Networking, Firewalls, load balancers, Nginx, Apache etc.
Experience in automation tools like Ansible/SaltStack and Jenkins
Experience in Docker/Kubernetes platform and managing OpenStack (desirable)
Experience with Hashicorp tools i.e. Vault, Vagrant, Terraform, Consul, VirtualBox etc. (desirable)
Experience with managing/mentoring small team of 2-3 people (desirable)
Experience in Monitoring tools like Prometheus/Grafana/Elastic APM.
Experience in logging tools Like ELK/Loki.

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Developing back end website applications.
Creating servers and databases for functionality.
Ensuring cross-platform optimization for mobile phones.
Ensuring responsiveness of applications.
Working alongside graphic designers for web design features.
Seeing through a project from conception to finished product.
Designing and developing APIs.
Meeting both technical and consumer needs.
Staying abreast of developments in web applications

Desired Candidate Profile

Strong organizational and project management skills.
Proficiency with fundamental front end languages such as HTML, CSS and JavaScript.
Familiarity with JavaScript frameworks such as Angular JS, and React JS.
Proficiency with server-side languages like Nodejs, and Expressjs.
Familiarity with database technology such as MySQL, Postgresql or MongoDB.
Excellent verbal communication skills.
Good problem-solving skills.
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1. Develop websites using the basic knowledge of PHP web frameworks including Yii, Laravel, and CodeIgniter
2. Develop the websites using the basics of front-end technologies including CSS3, JavaScript, and HTML5
3. Work with Tech team to complete the given task
4. Can come to office once in a week

Frontend Developer

at Wohlig Technology

1 recruiter

Posted by Kailash lakampelli

Mumbai

5 - 10 yrs

₹10L - ₹12L / yr

Javascript

Vue.js

React.js

Angular

HTML/CSS

+4 more

Bachelor’s degree in Computer Science, Information Technology, or a similar field.
At least 5-10 years' experience working as a React.js Developer.
In-depth knowledge of JavaScript, CSS, HTML and front-end languages. Knowledge of REACT tools including React.js, Web pack, Enzyme, Redux, and Flux, Vuejs, Angular++, Python and latest technology skills.
Experience with user interface design. Knowledge of performance testing frameworks including Mocha and Jest.
Experience with browser-based debugging and performance testing software. Excellent troubleshooting skills. Good project management skills.

Bachelor’s degree in Computer Science, Information Technology, or a similar field.
At least 5-10 years' experience working as a React.js Developer.
In-depth knowledge of JavaScript, CSS, HTML and front-end languages. Knowledge of REACT tools including React.js, Web pack, Enzyme, Redux, and Flux, Vuejs, Angular++, Python and latest technology skills.
Experience with user interface design. Knowledge of performance testing frameworks including Mocha and Jest.
Experience with browser-based debugging and performance testing software. Excellent troubleshooting skills. Good project management skills.

Event Coordinator

Event Management Industry

Agency job

via Arin Consultancy by Qahera Miyajiwala

Mumbai

5 - 9 yrs

₹5L - ₹8L / yr

Event Management

Event planning

event

Vendor Management

Budget

Responsibilities:

*Establishing and maintaining relationships with vendors and venues

*Planning event details and aspects, including seating, dining and guests

*Creating reliable financial reports and collecting payments on time

*Remaining under budget with all costs

*Managing events and addressing potential problems that may arise

*Planning for potential scenarios that could impact the integrity of the event

*Maintaining a working knowledge of the complex needs of a wide variety of events

Responsibilities:

*Establishing and maintaining relationships with vendors and venues

*Planning event details and aspects, including seating, dining and guests

*Creating reliable financial reports and collecting payments on time

*Remaining under budget with all costs

*Managing events and addressing potential problems that may arise

*Planning for potential scenarios that could impact the integrity of the event

*Maintaining a working knowledge of the complex needs of a wide variety of events

Technical Architect / Principal Engineer - Android SDK

US based product MNC on Payment Terminal and Commerce platform of the future

Agency job

via Global Consultants Inc by Shamim Siddiqui

Bengaluru (Bangalore)

7 - 12 yrs

₹20L - ₹70L / yr

Android Development

SDK Knowledge

Android

Android SDK

You will work on developing android apps, working with customers to make app integration streamlined and building out our SDK. Responsibilities ● Building and Designing advanced Android applications for A ndroid platform. ● Cross-functional team collaboration to design, define and ship new features. ● Design, build, and maintain high performance, reusable, and reliable Java code. ● Ensure the best possible performance, quality, and responsiveness of the application. ● Identify and correct bottlenecks and fix bugs. ● Help maintain code quality, organization, and automatization. Requirements ● Extensive experience developing complex Android applications. ● Exceptional OO design and development skills. ● Hands-on knowledge of supporting multiple versions of Android, screen resolutions and device types. ● Have released multiple apps into the Play store (or as open source). ● An expert understanding of Android and the tech ecosystem.. ● Familiarity with RESTful APIs to connect Android applications to back-end services. ● A Computer Science or related degree ● Good to have previous start-up experience. Location: Bengaluru, India.

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