- Driving Customer Success Outcomes: Increasing renewals, reducing churn, identifying up-sell opportunities, influencing increased life-time-value through higher product adoption and customer health scores, and driving growth through increased advocacy and customer referenceability, for SMB customers.
- Leading the overall journey for Customer Success: Mapping the customer journey and developing interventions for each step, driving engagement with customer marketing, analyzing data and customer feedback, and continuously improving the customer experience.
- Managing Customer Success Activities such as onboarding, training, services, customer success management, support, account management, up-sells, and advocacy.
- Building and Leading a World Class Customer Success team: Recruiting, training, and managing high potential individuals including Customer Success Reps, Operations, and Support.
- Measuring the effectiveness of the Customer Success team with key goals, operational metrics, and outcomes for the team
- Technology and Systems for Effectiveness: Setting up systems and tools for managing customer relationships, tracking data, and improving referencability.
- Working Closely with customer stakeholders (Sales, Product, and Marketing) to establish a stronger customer relationship and experience
- Aligning with Product Marketing to market to existing customers and increasing engagement
- Aligning with Product Managers for driving product roadmap based on customer feedback and usage data
- Aligning with Sales for driving retention and up-sells by improving engagement and retention.
What you need to have:
- You’ve at least had around 4-12 years in customer success roles
- Exp in SAAS, handled US market and minimum 2 yrs in team handling.
- You’ve preferably worked in SaaS, Ad-Tech, and/ or Analytics, selling to the US market
- You have strong customer empathy, a desire to drive revenue and business outcomes
- You drive outcomes through persuasion, negotiation and building consensus with external and internal stakeholders
- You’re a leader with the ability to inspire others and drive outcomes as a unit
- You have excellent communication and presentation skills
- You’re analytical and process-oriented, with the ability to make data-aware decisions
- You have a great understanding of SaaS business models and its value drivers
Shubham Vishwakarma
Full Stack Developer - Averlon
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Location: Remote
Type: Full-time
About Us:
At Tese, we are committed to advancing sustainability through innovative technology solutions. Our platform empowers SMEs, financial institutions, and enterprises to achieve their Environmental, Social, and Governance (ESG) goals. We are looking for a skilled and passionate DevOps Engineer to join our team and help us build and maintain scalable, reliable, and efficient infrastructure.
Role Overview:
As a DevOps Engineer, you will be responsible for designing, implementing, and managing the infrastructure that supports our applications and services. You will work closely with our development, QA, and data science teams to ensure smooth deployment, continuous integration, and continuous delivery of our products. Your role will be critical in automating processes, enhancing system performance, and maintaining high availability.
Key Responsibilities:
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- CI/CD Pipeline Development:
- Develop and maintain continuous integration and continuous deployment pipelines using tools like Jenkins, GitLab CI/CD, or CircleCI.
- Automate deployment processes to ensure quick and reliable releases.
- Configuration Management and Automation:
- Implement infrastructure as code (IaC) using tools like Terraform, Ansible, or CloudFormation.
- Automate system configurations and deployments to improve efficiency and reduce manual errors.
- Monitoring and Logging:
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- Security and Compliance:
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Qualifications:
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- Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent practical experience.
- Experience:
- 3-5 years of experience in DevOps, system administration, or related roles.
- Hands-on experience with cloud platforms such as AWS, Google Cloud Platform, or Azure.
- Technical Skills:
- Proficiency in scripting languages like Bash, Python, or Ruby.
- Strong experience with containerization technologies like Docker and orchestration tools like Kubernetes.
- Knowledge of configuration management tools (Ansible, Puppet, Chef).
- Experience with CI/CD tools (Jenkins, GitLab CI/CD, CircleCI).
- Familiarity with monitoring and logging tools (Prometheus, Grafana, ELK Stack).
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- Familiarity with database administration (SQL and NoSQL databases).
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- Passion for sustainability and interest in ESG initiatives.
Benefits:
- Competitive salary and benefits package,and performance bonuses.
- Flexible working hours and remote work options.
- Opportunity to work on impactful projects that promote sustainability.
- Professional development opportunities, including access to training and conferences.
Job Description for Site Engineer
Oversee solar installation projects from planning to execution.
Ensure compliance with quality standards and project specifications.
Collaborate with cross-functional teams to optimize site operations.
Troubleshoot and resolve any site-related issues.
Monitor project progress and report on key performance metrics.
Qualifications:
Minimum of 2 years of experience in solar energy systems installation and maintenance.
Strong knowledge of solar technology, components, and project planning.
Familiarity with site engineering practices specific to solar energy solutions.
Relevant certifications in solar or renewable energy systems are advantageous.
Excellent teamwork and communication skills to ensure project success
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Respond to customer queries in a timely and accurate way, via phone.
Identify customer needs and help customers use specific features.
Inform customers about new features and functionalities.
Gather customer feedback and share with our Product, Sales and Marketing teams.
Shift Timing: 1pm-9.30pm (UK)
8pm-5am (US)
** Must have excellent communication skill in English .
Freshers also can apply.
Interview Mode: Face to face
Contact: Sanjukta (HR) @ 90381^69266/ sanjukta.seal at the rate adretsoftware.com
Job Overview: We are seeking a dedicated Senior Statistical Programmer to join our dynamic team. You will be responsible for the development, quality control, and documentation of statistical (SAS) programming deliverables for clinical research studies.
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2. Develop, test, and validate statistical tables, listings, and graphs (TLGs) in support of the statistical analysis plan.
3. Support the generation and review of protocols, data management plans, study reports, and other regulatory documents.
4. Provide input to the statistical analysis plan, table shells, data integration plans, and mock-ups.
5. Ensure data quality by designing and validating key data checks and listings.
6. Develop specifications for derived datasets and perform data transformation as necessary.
7. Collaborate effectively with data management and biostatistics teams, clinicians, and other project stakeholders.
8. Guide junior programmers and provide mentoring as needed.
9. Keep abreast of new developments in SAS programming and clinical research, and act as a subject matter expert for the team.
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1. Bachelor's or master’s degree in Statistics, Mathematics, Computer Science, or a related field.
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We are looking for a passionate sales executive to join our sales team. The sales executive's responsibilities include generating leads, making sales calls, continuously updating our CRM database, and meeting sales targets.
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· Researching prospects and generating leads.
· Contacting potential and existing customers on the phone, by email, and in person.
· Handling customer questions, inquiries, and complaints.
· Managing the sales process through specific software programs.
· Building and maintaining a customer database.
· Meeting daily, weekly, and monthly sales targets.
· Participating in sales team meetings.
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· Create frequent reviews and reports with sales and financial data
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· Client Relationships
· Emphasizing Excellence
· Negotiation Skills
· Prospecting Skills
· Meeting Sales Goals
· Creativity
· Sales Planning
· Independence
· Motivation for Sales
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Education:Bachelors in Business Management or related field.
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Lead generation:2 years (Preferred)
Total work: 2 years (Preferred)
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English (Preferred)
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- Exceptional communication and presentation skills
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- Should have worked on various frameworks like TestNG, Maven, Cucumber
- Good to have experience on various other automation testing tools like Qualitia, TOSCA, UFT
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- Basic Experience in Capital Markets/Stock Exchange/Broking House domain
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- Must have worked on test management tools like HP ALM
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Ensure the performance, quality, and responsiveness of applications
Collaborate with a team to define, design, and ship new features
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Help maintain code quality, organization, and automatization
(Add other responsibilities here that are relevant)
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Experience with iOS frameworks such as Core Data, Core Animation, etc.
Experience with offline storage, threading, and performance tuning
Familiarity with RESTful APIs to connect iOS applications to back-end services
Knowledge of other web technologies and UI/UX standards
Understanding of Apple’s design principles and interface guidelines
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Knack for benchmarking and optimization
Proficient understanding of code versioning tools (such as Git, Mercurial or SVN)
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Full Stack Developer - Averlon