- Driving Customer Success Outcomes: Increasing renewals, reducing churn, identifying up-sell opportunities, influencing increased life-time-value through higher product adoption and customer health scores, and driving growth through increased advocacy and customer referenceability, for SMB customers.
- Leading the overall journey for Customer Success: Mapping the customer journey and developing interventions for each step, driving engagement with customer marketing, analyzing data and customer feedback, and continuously improving the customer experience.
- Managing Customer Success Activities such as onboarding, training, services, customer success management, support, account management, up-sells, and advocacy.
- Building and Leading a World Class Customer Success team: Recruiting, training, and managing high potential individuals including Customer Success Reps, Operations, and Support.
- Measuring the effectiveness of the Customer Success team with key goals, operational metrics, and outcomes for the team
- Technology and Systems for Effectiveness: Setting up systems and tools for managing customer relationships, tracking data, and improving referencability.
- Working Closely with customer stakeholders (Sales, Product, and Marketing) to establish a stronger customer relationship and experience
- Aligning with Product Marketing to market to existing customers and increasing engagement
- Aligning with Product Managers for driving product roadmap based on customer feedback and usage data
- Aligning with Sales for driving retention and up-sells by improving engagement and retention.
What you need to have:
- You’ve at least had around 4-12 years in customer success roles
- Exp in SAAS, handled US market and minimum 2 yrs in team handling.
- You’ve preferably worked in SaaS, Ad-Tech, and/ or Analytics, selling to the US market
- You have strong customer empathy, a desire to drive revenue and business outcomes
- You drive outcomes through persuasion, negotiation and building consensus with external and internal stakeholders
- You’re a leader with the ability to inspire others and drive outcomes as a unit
- You have excellent communication and presentation skills
- You’re analytical and process-oriented, with the ability to make data-aware decisions
- You have a great understanding of SaaS business models and its value drivers
Shubham Vishwakarma
Full Stack Developer - Averlon
Similar jobs
Join our dynamic team as a Software Quality Assurance Engineer (SWQA) and contribute to ensuring top-quality software development in the automotive industry. If you’re passionate about software quality, process improvements, and driving excellence in software projects, this role is for you!
Key Responsibilities:
- Plan and execute SQA activities in line with project timelines and performance metrics
- Collaborate with stakeholders including software project managers, developers, testers, and process leads
- Conduct thorough reviews of software work products developed in-house and by external suppliers
- Support ECU owners in supplier joint reviews, ensuring quality deliverables
- Monitor, measure, and analyze software quality metrics and track deliverables
- Identify software gaps, defects, and potential risks, prioritizing based on impact
- Drive corrective actions to closure, manage deviations, and ensure quality standards
- Generate detailed quality reports to provide insights on software progress
Secondary Responsibilities:
- Assist in rolling out the Polestar Embedded Software Development Process
- Perform process reviews and internal audits
- Promote continuous improvement within the embedded software development lifecycle
Qualifications:
- Proven experience in software development projects within the automotive industry
- Strong knowledge of quality standards and process models such as:
- Automotive SPICE
- ISO 26262
- ISO 21434
- IATF 16949
- Excellent communication and collaboration skills, with the ability to engage cross-functional teams
If you’re ready to play a critical role in shaping the quality of cutting-edge automotive software, we want to hear from you!
🌟 Apply now and become part of our innovative journey in the automotive sector.
Requirements
- 7-10 years of architecture, software design, engineering, and implementation experience in a complex and fast-moving early-stage start-up environment.
- Strong expertise in systems architecture and a service-based codebase.
- Strong expertise in designing highly available, fault-tolerant, scalable systems. • Experience building and leading engineering teams that took products from idea to launch (0 to 1) and launch to scale (1 to 10).
- Strong communication and leadership abilities especially in the current remote environment.
- Strong developer who can give the best in their team a run for their money! • A passion for building impactful products.
- Deep knowledge of backend and frontend technologies such as NodeJS, Java, Postgres/MySQL, ReactJS, Docker, and Kubernetes.
- Experience with mobile development: Android and/or React Native.
Building the Engineering Team and Culture
The power of a good engineering leader is to build out the engineering team and set a start-up’s engineering culture, especially when the organization gets to the size where that middle layer of management is required. A strong head of engineering should therefore be able to determine who will be good leads for the team, hire them, and be able to groom that skill set over time.
Product Planning
Not only the ability to execute, but the leader’s role prior to development is also critical to the product-planning phase. While product management/marketing will provide insight into the features, market size, pricing etc. the engineering leadership needs to provide feedback into the resources (headcount, equipment, etc.) needed to deliver by a given date. An engineering leader brings sanity to this process with a unified view of broader objectives.
Execution
Ultimately, the output of any engineering organization is the product. A well-functioning organization will not only build a high-quality product, but also hit pre-determined dates and accurately forecast updates to the timeline as it changes. One has to have a command of the software development process, and ensure the correct process is in place and followed.
Handling Chaos
When a product launch goes right and catches the world on fire, the feedback from the market can be overwhelming. Even with marginal success, engineering will be inundated with customer escalations, feature requests etc. All of this must be addressed while continuing to drive the product forward. A hallmark of a strong engineering leader is to maintain composure while navigating this chaos.
Why you’ll LOVE this job
We’re a small team that enjoys working hard, getting a lot done and having fun. Not to mention that you’ll get to work on a product that is making a profoundly positive impact on people’s lives. We also provide an outstanding training ground for aspiring entrepreneurs. We can promise:
- Unlimited PTO so you can take the time you need to rejuvenate.
- We care about you. We offer competitive health insurance for employees and their dependents. We also offer two days of mandatory wellness leaves per month. • Our co-workers are a close-knit, intelligent, and motivated team.
Compensation
Commensurate with experience (cash + bonus + equity).
ATP is an Applicant Training Program where selected applicants will be a part of a 6 weeks training program and on successful completion of this training program, applicants will be given an opportunity to join as a Business Development Associate with BYJUs.
STRUCTURE OF the ATP:
The 6 weeks of ATP is divided into 2 phases, 2 weeks of Class Room Training(CRT) and 4 weeks of On the Job Training(OJT).
(A) PHASE 1 : Classroom Training (CRT)
● 1st 2 weeks of the CRT Phase will be conducted in the training location where
we will cover the theoretical aspect of BYJU’S sales process.
● You will be involved in various activities during this phase which will be rigorously
evaluated by the end of 2 weeks of the CRT program.
● Only the candidates who satisfactorily complete the CRT phase will be given an
opportunity to start with the next phase of the training program.
(B) PHASE 2 : On-the-Job Training (OJT)
● The 2nd stage (OJT Phase) starts from the 3rd week of training for candidates
who have successfully cleared the 1st phase.
● Candidates will be expected to generate revenue by implementing the
theoretical knowledge acquired during the first phase into practice during the final
4 weeks of the OJT phase.
● Following the completion of the ATP, all input and output numbers will be
closely monitored and reviewed to evaluate your eligibility to apply for the
Business Development Associate (BDA) position at BYJU'S.
COMPANY'S EXPECTATION:
We are looking to hire candidates who are:-
Performance driven: Productive resources who can actively contribute to revenue generation.
Process driven: Process driven people who adhere to the guidelines set by the organization (Example- Number of conductions and sales done/revenue generated/ call time/ call audits.etc)
Behaviourally aligned: Resources whose behavioral aspects are aligned with the company's culture (Example- Ability to Follow Instructions, Attention to Details, Discipline, Punctuality, Accessibility of Resource during working hours, Code of Conduct in office/Virtually)
PERKS OF CLEARING ATP:
You will be given an opportunity to join as a Business Development Associate - Direct Sales after successfully completing the Applicant Training Program.
1. The CTC will be revised to 10 LPA i.e., 7 LPA Fixed Component + 3 LPA Variable
Component.
2. A true Byjuite defines his own limits in terms of his rewards and efforts. There is no bar
on the amount of incentive you earn.
3. The position entails rapid growth and learning.A performing associate becomes eligible
to get his 1st opportunity within 1.5-2 yrs to interview for the role of a manager and own
revenue responsibility of 20 heads.
4. You will be part of the hottest function of the hottest start up in the hottest sector.
WHAT IF CANDIDATE FAILS TO MEET THE EXPECTATION:
(Neutral and Crisp Communication needs to be made by R1 while informing the candidate)
Evaluation will happen in both the phases of the training program.
● Every call made to the customer will be audited.
● There will be a set target every week to accomplish.
Applicants who are clearing Phase 1(CRT) will only be eligible for phase 2 program (OJT)
Failure to fulfill the company's expectations in terms of performance, behavioral aspects, and skill set in OJT program, will result in immediate dismissal from the Applicant Training Program.
JavaWe’re looking for an experienced software Tester (Manual and Automation) to work with Quoality- A Modern Operating Infrastructure for Hospitality Businesses to help them improve the guest experience and generate additional revenue.
Founded in 2021, Quoality is a Hospitality Tech company backed by a US-based Newchip Accelerator. Our mission is to equip businesses with the tools they need to grow.
By providing tools, insights, and education with minimal effort on the business's part, the barrier to making actionable business decisions is lowered dramatically. Everything we do is driven by this mission. Everything we do needs to positively answer the question, "Does this help businesses grow?"
Product Demo: https://www.youtube.com/watch?v=gKklkRYKkC4&;t" target="_blank">https://www.youtube.com/watch?v=gKklkRYKkC4
Quoality Blogosphere: https://medium.com/quoality" target="_blank">https://medium.com/quoality
🙋♀️ The role & what we are looking for:
Oh, this is our favorite part. We’ve seen companies that write 'templatized' BS for this section; stuff that’s never followed in reality.
Not us. Here are some of our core values to give you a sense of who we are as a team:
- First and foremost, we’re super transparent. We all know what everyone’s working on, how’s the company doing, and the whole shebang.
- We’re all super chill.
- Work time ain’t playtime. We take our work very seriously. We’re a small bunch on a mission to change the guest experience in the hospitality industry, once and for all.
- Deadlines are a thing for us. We are super punctual.
- We know what we are working on and aren’t clueless.
- We’re more friends than colleagues.
- Monthly 1:1s with the founders where you can directly share & receive feedback.
Not convinced yet? Okay, here’s the fun stuff:
- Flexible leave policy. Yeah, it’s truly flexible. We trust you.
- We have a flexible remote work policy in India. Work from the beautiful beaches of Goa or the stunning mountains of Manali, we’re all good.
- Annual workstations at exotic destinations. Subject to change and hitting milestones.
- Allowances to choose your coworking space (if you want), courses & any tool that you think is beneficial to succeed in this role.
📄 The role & what we are looking for:
🧑💻 Responsibilities:
- Reviewing software requirements and preparing test scenarios.
- Executing tests on software usability.
- Analyzing test results on database impacts, errors or bugs, and usability.
- Preparing reports on all aspects related to the software testing carried out and reporting to the design team.
- Interacting with clients to understand product requirements.
- Participating in design reviews and providing input on requirements, product design, and potential problems.
- Take full ownership of the module starting from architectural and design decisions to shipping.
- Like the work you do, enjoy collaborating with your coworkers, communicate as much as you can, and have fun.
What are you going to do?
- Understand business use cases/user stores and develop test cases/scripts
- Perform manual QA testing including functional testing, regression testing, system testing, white box testing, and black box testing
- Participate in the review and analysis of business requirements, functional specifications and design documents
- Collaborate with project team members on development and customer needs
- Solid knowledge of QA testing methodologies, concepts, processes, and documentation
- Ability to automate at UI/API/Database level and apply the same in their testing
- Required knowledge of DB testing and API testing with tools like Postman etc, along with performance testing.
- Solid experience working with web-based user interfaces, and mobile applications.
- Dedication to product excellence and software testing best practices
- Flexibility and adaptability to a rapidly changing environment
- Creatively think outside the box to identify potential problems, and increase coverage for testing framework
You Need To Have
- 3+ years of relevant software testing experience
- Good in Test Plan, Estimation techniques and testing methodologies.
- Good in Requirement understanding and preparing requirement traceability matrix
- API testing with Postman and other similar tools
- Good in Selenium Scripts and framework designing
- Knowledge of scripting with any programming language is a plus.
- User interfaces testing, mobile applications testing of Android and iOS
- Load testing and performance testing with different tools like JMETER
- Knowledge of API documentation tools like Swagger etc.
- Should have experience using ReAssured with Debugging skills
- Basic Security testing tools knowledge is an add-on.
❕Bonus:
- Entrepreneurial spirit, Product Thinker, and ‘Can-Do' attitude.
- Passionate about leveraging technology for supporting product delivery in the Hospitality space.
- Operating style suited to working in a startup environment, where teamwork and resourcefulness are highly valued.
- Excellent leadership skills, including the ability to manage multiple assignments at a time.
JavaDetailed Job Description:
|
Requisition No. |
Position Name |
Primary Skill |
Exp |
Location |
|
35481 |
Java Technical Lead |
Java, Spring Boot, Spring, Any ORM, Working experience in TCS Bancs or Integration Working Experience in ISO20022, SWIFT, Remittance (Mandatory) |
6- 8 yrs |
Noida |
Mandatory:
- 6-8 years of total IT experience delivering enterprise-scale applications or product implementations
- 1-3 years of experience working as a technical lead.
- Working Experience in ISO20022, SWIFT, Remittance ( Mandatory)
- Language & Frameworks: Java, Spring Boot, Spring, Any ORM ( Mandatory)
Preferred:
- Working experience in TCS Bancs or Integration with TCS Bancs
- Database: SQL Server
- Working experience in managing projects in Java Stack.
- Good Knowledge of Microsoft stack, Static Code analyzers, Overall SDLC Lifecycle, Design & Architecture
Type – Permanent
Candidate should be ok for On shore travel (Singapore Travel) coming in next 3 months (for at least 1 month as when required)
Job Overview:
We are looking for a Specialist who can post advertisements, run campaigns, and can held our seller accounts.
Our company is looking for an E-Commerce specialist to join our online marketing and sales team. Our ideal applicant is organised enough to manage our online inventory and creative enough to help design social media campaigns to increase our digital sales. You will optimise our campaigns using marketing and SEO strategies and measure how much they increase web traffic by using analytics tools. While we prefer applicants who have a bachelor’s degree, it is more important that you have some experience managing a digital store or inventory of products.
E-Commerce Specialist Duties and Responsibilities
Manage our online inventory Develop campaigns to increase digital sales Optimise paid advertising campaigns using SEO and other tools Help manage our online marketing presence, including on social media platforms Monitor changes in website traffic or increases in sales Assist with forming our company’s overall digital marketing strategy
E-Commerce Specialist Requirements and Qualifications Bachelor’s degree in marketing (preferred) Experience managing digital product inventory Experience using web analytics and optimisation tools Analytical skills Communication skills.
NodeJS (Node.js)
Amazon Web Services (AWS)
Docker
KubernetesTechnical Leader reporting to the CTO/CEO. Your responsibilities include the following, but are not limited to:
- Architecting, Designing and Developing Software Programmes based on requirements provided
- Designing and Developing with a high quality of code that is modular, scalable and re-usable at all times
- Promote SRE (Site Reliability Engineering) to ensure all of the services are Highly-Available and Fault Tolerant at all times
- Communicate effectively the system requirements to other software development teams
- Involve pro-actively with client and their requirements
- Evaluate and select appropriate software or hardware and suggest integration methods
- Oversee assigned programs (e.g. conduct code review) and provide guidance to team members
- Assist with solving technical problems when they arise
- Ensure the implementation of agreed architecture and infrastructure
- Address technical concerns, ideas and suggestions
- Monitor systems to ensure they meet both user needs and business goals
JavaPrimary Location: Pune
Description:
Responsibilities -
● The candidate is expected to lead one of the key business areas end to end. This is pure
hands on role but he/she may need to mentor junior person in the team.
● Requirement gathering with business and get this prioritized in the sprint cycle.
● Come up with Project Architecture design and get the same approved from Tech Review
committee.
● Ensure quality and timely delivery.
Technical and Professional Requirements-
Required Tech Skills
● Very Strong fundamental of OOPs programming
● Very Strong at Java fundamentals, Multithreading, Streams
● Good understanding of Data Structure
● Good knowledge of any distributed caching /computing framework/tools
● Good at SQL query/optimization
Nice To Have (willing to learn)
● AWS Lambda (Serverless), Redis, Kinesis , Big Data , Sparx , spring boot , NoSQL
database , React Js, JMS/SQS , AWS Cloud, nodejs, python
● Well versed with latest technology stack on server side programming
● Good to have business knowledge of Loan management.
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon