Head of Customer Success

Job Title:

Human resource manager

Job Category: 

Full time

Qualification

Computer Graduate or BE, MCA, BCA

Location

Surat (Gujarat)

Salary Range

25000 

Experience:

Minimum 1 to 3 years

Position Overview: As the Human Resources Manager for the CBSE K-12 segment, you will play a critical role in shaping our company's culture, recruiting top talent, and ensuring the well-being of our employees. Your focus will be on creating a positive and productive work environment that aligns with our mission and values.

Key Responsibilities:

• Talent Acquisition: Lead the recruitment efforts for the including sourcing, interviewing, and onboarding new employees. Ensure that we attract and retain top talent in the highly competitive EdTech & IT industry.
• Employee Relations & Engagement : Foster a positive work culture by promoting open communication, resolving employee concerns, and addressing issues promptly and effectively. Promote a culture of smart work and productivity. Develop and execute strategies to boost employee engagement, morale, and retention. Organize team-building activities and events.
• HR Policies and Compliance: Develop and implement HR policies, procedures, and practices in accordance with Indian labor laws and company standards. Ensure compliance in all HR activities.
• Performance Management: Design and implement KRA/KPI performance appraisal systems, providing guidance and support to managers in conducting performance reviews.
• Training and Development: Identify training needs and create programs to enhance employee skills and capabilities, ensuring alignment with business objectives.
• Compensation and Benefits: Administer compensation and benefits programs, including salary reviews, bonuses, and employee benefits. Ensure competitive and equitable compensation structures.
• HR Reporting: Maintain and analyze metrics and reports to provide insights and recommendations for continuous improvement.     

Qualifications & experience : 

• Bachelor's degree in Human Resources, Business Administration, or a related field (Master's degree preferred).
• Proven experience in HR management, preferably in the EdTech or education sector.
• Strong interpersonal and communication skills, excellent problem-solving and conflict resolution abilities. Ability to handle sensitive and confidential information with discretion.
• Proficiency in HRIS and Microsoft Office Suite
• Team-oriented and collaborative mindset.

 Company Profile:  Scholarclone is an innovative EdTech company committed to transforming education through cutting-edge technology solutions. We provide a range of online learning & administrative platforms, resources, & tools designed to empower educators and learners alike. With a mission to make education accessible and engaging, administrative solutions and integrated business applications to a wide spectrum of clients including education institutes.  

• Architect and Develop: Design, implement, and maintain high-performance backend services using Java/Golang and intuitive frontend interfaces using React.
• Technical Leadership: Provide technical guidance and mentorship to junior developers, promoting best practices and fostering a collaborative environment.
• Code Quality: Write clean, efficient, and well-documented code following industry best practices and coding standards.
• Collaboration: Work with backend developers, frontend developers, product managers, and other stakeholders to gather requirements and deliver robust solutions.
• Performance Optimization: Identify and address performance bottlenecks and scalability issues.
• Debugging and Troubleshooting: Diagnose and resolve complex issues in both backend and frontend components.
• Testing: Implement comprehensive testing strategies, including unit tests, integration tests, and end-to-end tests.
• Continuous Learning: Stay current with the latest industry trends, technologies, and best practices in full stack development.

About the Role As a Quality Analyst / Quality Controller - Call Audit, you will be responsible for monitoring and evaluating the quality of customer interactions to ensure adherence to set standards, improve service delivery, and support overall customer satisfaction goals.

Key Responsibilities

• Call Auditing: Listen to live and recorded calls to assess the quality of customer service and ensure compliance with internal standards.

• Quality Evaluation: Analyze calls using defined parameters such as communication skills, product knowledge, script adherence, issue resolution, and policy compliance.

• Feedback & Coaching: Share constructive feedback with customer service agents to improve individual and team performance.

• Reporting: Maintain detailed records of audit findings, trends, and improvement areas. Generate timely reports for leadership review.

• Process Improvements: Collaborate with internal teams to propose and implement process enhancements for better customer interactions.

It is a platform for creators, influencers and celebrities to grow, manage and monetise their community. It is aimed at both established and aspiring online creators who want to pursue their passion. Our vision is to enable anyone and everyone to make a successful living doing what they enjoy.

Skills And Qualification:-

• Must have experience with any scripting language (JavaScript/NodeJS preferred)
• Experience with API-driven and highly scalable application is a plus
• Good knowledge of non-relational DB (MongoDB preferred)
• Good with data structures and algorithms
• Good to have an experience with testing framework and CI/CD pipeline
• 1+ years of experience in software development preferably B2C experience.
• Basic understanding of Frontend and client side frameworks like React, Angular, Vue will be plus
• Experience in building scalable Restful APIs & Services.

Education requirement:-

• B.Tech (computer science preferred)

Responsibilities:-

• Clarify feature requirements with product team

• Design end to end feature flow

• Write scalable and bug free code

• Take care of test and deployment pipeline

• Maintaining the existing products

Location :- Bangalore (HSR Layout,Sector 1)

LogiNext is looking for a Product Delivery Manager to join its growing implementation and delivery team. As we experience exponential growth, we are looking for individuals having experience in implementing SaaS solutions for large, global enterprises. The ideal candidate will be an innovative self-starter comfortable working in a start-up environment and adept at managing client expectations. You will be the face of LogiNext to C-level executives and senior leaders of our enterprise clients.

You will develop the strategy behind implementations, and bring an obsession for exceeding customer expectations by delivering in accordance with project success metrics. You will also build long-term relationships with the clients, connecting with key business executives and stakeholders. You will liaise between clients, cross-functional internal teams and other system integrators to ensure the timely and successful delivery of our solutions according to customer needs.

Responsibilities:

• Work with Business Development, Product Management and Engineering team to build highly scalable SaaS products and integration modules
• Connect with clients to determine their technical and functional requirements and recommend appropriate solutions to ensure successful product implementation
• Prepare detailed project plans that blend client requirements well with the company’s visions and co-ordinate across various teams to establish smooth execution during all phases of project
• Adhere to the standards of scope, timeline and budget throughout the entire execution of project lifecycle and ensure success of the project
• Work closely with development team to explain the requirements and constantly monitor the progress
• Be hands-on, adopt practical approach to software and technology
• Suggest improvements in systems & processes and assist technical team with issues needing technical expertise
• Create technical content such as blogs, technical specification documents and system integration requirements documents

Requirements:

• Bachelor’s Degree in Computer Science, Information Technology or related field
• Minimum 4 years of experience in project and delivery management for Enterprise SaaS companies
• Solid technical background with minimum 2-years of hands-on experience in software development preferably in cloud technologies
• Proven ability to drive large scale global projects with deep understanding of agile SDLC, high collaboration and leadership
• Strong working knowledge of Microsoft Office
• Excellent written and oral communication skills, judgement and decision- making skills, and the ability to work under continual deadline pressure
• Willingness to travel occasionally within India and internationally

COMPANY DESCRIPTION :

NNIIT is a pioneering Edtech start-up with the goal of empowering individuals in the digital age. We are actively seeking talented individuals to join our dynamic team in Hyderabad. If you meet the qualifications and are passionate about making an impact in the Ed-tech sector, keep reading!

JOB DESCRIPTION :

Company: NNIIT (On-Roll)

Salary: Upto 4LPA + Incentives

Job Location: Hyderabad (On site)

ROLES & RESPONSIBILITIES :

 Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails.

 Calling to 250+ calls/day and maintain 3hrs of Talk-time thus booking 10 conductions for the week for each day

 Understand customer needs and requirements.

Route qualified opportunities to the appropriate sales executives for further development and closure.

 Close sales and achieve quarterly quotas

 Research accounts, identify key players and generate interest.

 Maintain and expand your database of prospects within your assigned territory Team with channel partners to build pipeline and close deals.

 Perform effective online demos to prospects.

FAQs :

Salary Expectation: Minimum 20,000 INR with the potential to reach up to 74,000 INR based on skills, experience, and interview performance.

Eligibility Criteria: Graduates with 1 to 3 years of experience in Ed-tech K9 & K12 background are eligible to apply.

Specific Skills Required: Good sales skills, proficiency in English, and strong communication abilities are essential.

Applicants: Both male and female candidates are welcome to apply.

ADDITIONAL INFORMATION :

Seniority Level: Mid-Senior level

Industry: E-Learning Providers

Employment Type: Full-time

Job Functions: Sales, Business Development

Our frontend (React) team is passionate about React Technology and we are working on a few world-class products which have their roots and frontend in React Technology along with Redux, web-hooks, and Reducers. Keeping performance, scalability, usability, and user acceptance in mind, we are looking for a smart frontend engineer that has experience developing a variety of Web Applications using React Technology. (Along with strong frontend expertise, needs a good understanding of how frontend applications work in different browsers and have a mobile responsive design)

Basic roles and responsibilities are mentioned for the engineer at our team:

• Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model
• You will ensure that these components and the overall application are robust and easy to maintain.
• You will coordinate with the rest of the team working on different layers of the infrastructure.
• Good understanding of async functions and their concepts.
• Your primary focus will be on developing user interface components and implementing them following well-known ReactJS workflows (such as Flux or Redux).
• A Commitment to collaborative problem solving, sophisticated design, and quality product is important.

• Developing new user-facing features using ReactJS
• Familiarity with modern front-end builds pipelines and tools.
• Translating designs and wireframes into high-quality code.
• Thorough understanding of ReactJS and its core principles.
• Experience with popular React.js workflows. (such as Flux or Redux)
• Familiarity with RESTful APIs.
• Building reusable components and front-end libraries for future use.
• Knowledge of modern authorization mechanisms, such as JSON Web Token and Oauth.
• Good knowledge of CSS and other latest frameworks like a tailwind CSS / Bootstrap.

• Experience developing highly scalable Web applications.
• Knowledge of Media Queries and CSS via useful frameworks.
• Strong experience with React frameworks with components like Redux, Flux, Webhooks.
• Good knowledge of code versioning (git / Github)
• Good experience with code deployment on servers like Ubuntu, Linux systems.
• In-depth knowledge of designing and developing software in distributed architectures for multi-tier applications
• Basic understanding of docker to work with different major versions of Node js and database release(Postgres, MySQL, etc)
• Good knowledge to write and train the team to write unit test cases for the application code.

• You would be knowing how to do a basic code review of team and junior NodeJS engineers.

• Experience with deployment and CI/CD is a plus!
• Have worked with Testing libraries
• Good Verbal and Written communication Skills.