- Driving Customer Success Outcomes: Increasing renewals, reducing churn, identifying up-sell opportunities, influencing increased life-time-value through higher product adoption and customer health scores, and driving growth through increased advocacy and customer referenceability, for SMB customers.
- Leading the overall journey for Customer Success: Mapping the customer journey and developing interventions for each step, driving engagement with customer marketing, analyzing data and customer feedback, and continuously improving the customer experience.
- Managing Customer Success Activities such as onboarding, training, services, customer success management, support, account management, up-sells, and advocacy.
- Building and Leading a World Class Customer Success team: Recruiting, training, and managing high potential individuals including Customer Success Reps, Operations, and Support.
- Measuring the effectiveness of the Customer Success team with key goals, operational metrics, and outcomes for the team
- Technology and Systems for Effectiveness: Setting up systems and tools for managing customer relationships, tracking data, and improving referencability.
- Working Closely with customer stakeholders (Sales, Product, and Marketing) to establish a stronger customer relationship and experience
- Aligning with Product Marketing to market to existing customers and increasing engagement
- Aligning with Product Managers for driving product roadmap based on customer feedback and usage data
- Aligning with Sales for driving retention and up-sells by improving engagement and retention.
What you need to have:
- You’ve at least had around 4-12 years in customer success roles
- Exp in SAAS, handled US market and minimum 2 yrs in team handling.
- You’ve preferably worked in SaaS, Ad-Tech, and/ or Analytics, selling to the US market
- You have strong customer empathy, a desire to drive revenue and business outcomes
- You drive outcomes through persuasion, negotiation and building consensus with external and internal stakeholders
- You’re a leader with the ability to inspire others and drive outcomes as a unit
- You have excellent communication and presentation skills
- You’re analytical and process-oriented, with the ability to make data-aware decisions
- You have a great understanding of SaaS business models and its value drivers
Shubham Vishwakarma
Full Stack Developer - Averlon
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NodeJS (Node.js)
React.jsAbout Us
We believe the future of software development is AI-native — where engineers operate at a higher level of abstraction and quality remains non-negotiable.
Incubyte is a software craft consultancy where the “how” of building software matters as much as the “what”.
We partner with companies of all sizes, from helping enterprises build, scale, and modernize to early-stage founders bring their ideas to life.
Our engineers operate in an AI-native development model, using AI as a collaborator across the SDLC to accelerate development while upholding the discipline of software craftsmanship. Guided by Software Craftsmanship and Extreme Programming practices, we build reliable, maintainable, and scalable systems with speed, without compromising quality. If this way of building software resonates with you, we’d like to talk.
Our Guiding Principles
These principles define how we work at Incubyte. They are non-negotiable.
Relentless Pursuit of Quality with Pragmatism
We build high-quality systems without losing sight of delivery.
Extreme Ownership
We take responsibility end-to-end for decisions, execution, and outcomes.
Proactive Collaboration
We collaborate closely, challenge each other, and solve problems together.
Active Pursuit of Mastery
We continuously improve our craft and raise our bar.
Invite, Give, and Act on Feedback
We seek, give, and act on feedback to get better every day.
Ensuring Client Success
We act as trusted partners and focus on real outcomes, not just output.
Job Description
This is a remote position.
Experience Level
This role is ideal for engineers with 3+ years of full-stack software development experience, with a strong developer mindset and hands-on experience building and maintaining production systems.
An experienced individual contributor who thrives in ownership-driven environments, can operate effectively with minimal oversight, and is comfortable working in the absence of a traditional Product Manager while demonstrating a strong product mindset.
What You’ll Do as a Software Craftsperson
- Design and build high-quality, maintainable systems using disciplined engineering practices such as TDD, Test Pyramid, and a strong focus on overall software quality
- Operate in an AI-powered development environment, leveraging AI as a collaborator to explore solutions, accelerate development, and improve outcomes while maintaining strong engineering judgment
- Take end-to-end ownership of tasks, from understanding requirements to execution and delivery, with minimal supervision
- Work extensively on modern TypeScript-based systems as a core part of the development stack
- Develop and maintain backend systems using Node.js, ensuring scalability, performance, and reliability
- Set up and monitor systems to ensure system reliability and observability.
- Make thoughtful technical decisions that balance simplicity, scalability, and maintainability
- Work in a highly autonomous environment, defining problems, interacting with customers when needed, and driving solutions independently
- Contribute to improving engineering practices, developer experience, and system quality across the team.
Requirements
What You’ll Bring
- 3+ years of hands-on full-stack software development experience with a strong developer mindset.
- Expert-level proficiency in TypeScript.
- Strong experience or familiarity with Node.js (Intermediate level or above preferred)
- Solid understanding of Software Craftsmanship principles, including TDD, Test Pyramid, and quality-first development.
- SaaS experience
- Multi-tenant architecture experience
- Experience building scalable products
- Familiarity with monitoring and observability tools
- Exposure to or interest in AI Engineering (beginner level acceptable) and the ability to work effectively in AI-assisted environments
- Strong critical thinking and problem-solving skills, with the ability to independently define and execute tasks
- Comfort working in a high-ownership, low-structure environment without a dedicated Product Manager.
What We Value
- Extreme ownership – you take responsibility for outcomes and drive work end-to-end
- Ability to execute independently and define problems, not just solve assigned tasks
- A strong product mindset – willingness to talk to customers, understand problems deeply, and define direction when needed
- Deep care about developer experience and engineering quality
- High standards, autonomy, and a bias toward action
Benefits
Life at Incubyte
We are a remote-first company with structured flexibility. Teams commit to shared rhythms during core hours, ensuring smooth collaboration while maintaining autonomy. Twice a year, we come together in person for a co-working sprint and once a year for a retreat - with all travel expenses covered.
Our environment is built for crafters: pairing, refactoring, experimenting with AI, and pushing the boundaries of software excellence. We are all lifelong learners, and our work is our passion.
Perks
- Dedicated learning & development budget.
- Sponsorship for conference talks.
- Comprehensive medical & term insurance.
- Employee-friendly leave policies.
- Home Office fund
- Medical Insurance
Amazon Web Services (AWS)Hands-on experience implementing and managing DLP solutions in AWS and Azure
Strong expertise in data classification, labeling, and protection (e.g., Microsoft Purview, AIP)
Experience designing and enforcing DLP policies across cloud storage, email, endpoints, and SaaS apps
Proficient in monitoring, investigating, and remediating data leakage incidents
Java
JavascriptAbout the Role
We are hiring for our client for the role of Java Developer. The ideal candidate should have strong expertise in backend development, Java-based microservices architecture, and REST API development. This role involves designing, developing, debugging, and optimizing enterprise-grade applications in a collaborative environment.
Key Details
- Location: PAN India (Bangalore Preferred)
- Work Mode: Hybrid
- Experience: 8–12 years
- Compensation: ₹15 LPA – ₹25 LPA
- Open Positions: 10
- Notice Period: Immediate to 15 days preferred
Key Responsibilities
- Develop backend services and microservices using Java
- Design and build REST APIs for enterprise applications
- Participate in application architecture, design, and development activities
- Debug, test, and optimize application performance
- Support deployment, maintenance, and production issue resolution
- Collaborate with cross-functional teams to deliver scalable solutions
- Ensure code quality, best practices, and performance optimization
Required Skills
- Strong hands-on experience in Java development
- Experience with backend services and microservices architecture
- Expertise in REST API development
- Strong debugging and performance optimization skills
- Good understanding of application deployment and maintenance
- Strong problem-solving and collaboration abilities
Eligibility Criteria
- Candidates available within 0–15 days preferred
- Strong alignment with the requirement
We are looking for an experienced Customer Success Executive (CSM) to join our team. The ideal candidate will be responsible for key account management, upselling, cross-selling, handling escalations, and ensuring customer satisfaction.
Roles and Responsibilities:
● Key Account Management: Serve as the primary point of contact for assigned key accounts, ensuring smooth communication and excellent service delivery.
● Upselling & Cross-Selling: Identify opportunities to expand product adoption within existing accounts and drive revenue growth.
● Customer Retention & Satisfaction: Build strong, long-term relationships with clients, ensuring they derive maximum value from our products/services.
● Handling Escalations: Act as a problem-solver by addressing client concerns promptly and effectively, ensuring a seamless resolution process.
● Client Advocacy: Serve as the voice of the customer within the organization, providing feedback to internal teams to enhance the customer experience.
● Data-Driven Insights: Monitor key customer success metrics and proactively take measures to improve engagement and satisfaction.
● Collaboration: Work closely with sales, product, and support teams to enhance overall customer experience and drive business growth.
WHAT WILL YOU NEED TO SUCCEED?
● Experience: 3+ years of experience in a Customer Success, Account Management, or Client Relations role in a B2B or SaaS environment.
● Communication Skills: Exceptional verbal and written communication skills with the ability to engage and influence key stakeholders.
● Client Handling Expertise: Proven track record of managing enterprise clients, resolving escalations, and driving business value.
● Sales Acumen: Experience in upselling, cross-selling, and identifying new opportunities within existing accounts.
● Problem-Solving Skills: Ability to think critically and address client concerns efficiently.
● Tech-Savvy: Familiarity with CRM tools and customer success platforms is a plus.
● Team Handling: Experience in managing and mentoring a team to ensure high performance and effective client service.
Location: Indiranagar Bangalore
CRMIT Solutions is a leading CRM Solutions Provider specializing in digital transformation and decision intelligence solutions, all powered by Customer360++ (a proprietary AI and decision science framework). The flagship Application Success Value Plan (ASVP) is a comprehensive success plan that leverages decision science techniques and lets customers choose from the ASVP Improve, ASVP Innovate and ASVP Secure programs.
Job Type: Full-time
Location: Bengaluru
Job Description: We are seeking an experienced MuleSoft Technical Architect to grow our MuleSoft practice. The successful candidate will be responsible for overseeing the design, development, and delivery of MuleSoft solutions, ensuring alignment with client requirements and business goals. The Technical Architect will play a pivotal role in driving MuleSoft sales, managing a team of skilled professionals, and ensuring successful project delivery.
Key Responsibilities:
Integration Architecture & Design:
- Lead the architecture, design, and development of integration solutions using MuleSoft Anypoint Platform.
- Design and implement APIs, web services, and microservices to support seamless data flow across platforms.
- Develop integration solutions that align with industry best practices and ensure scalability, security, and performance. MuleSoft Expertise:
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- Utilize GitHub Actions for DevOps processes to enable continuous integration and deployment (CI/CD).
Solution Design & Delivery:
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Technical Leadership & Best Practices:
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Required Skills:
• 12-15 years of industry experience with at least 10 years in integration technologies.
• Minimum 5+ years of hands-on experience with MuleSoft Anypoint Platform.
• Strong background in middleware platforms such as WebMethods and MuleSoft.
• Proficiency in Java J2EE, Struts, Spring, Hibernate, AJAX, REST, and JPA.
• Expertise in working with SFTP connectors, API Integration, and Salesforce integration.
• Hands-on experience in solution architecture, application design, and development.
• Excellent knowledge of software design principles, OOPs concepts, and development best practices.
• Strong stakeholder management skills with experience collaborating directly with customers.
For more information visit
Website: https://www.crmit.com/
LinkedIn: https://in.linkedin.com/company/crmit
Dolat Capital is a multi-strategy trading firm, dedicated to producing superior returns by adhering to mathematical and statistical techniques. We trade actively in all Asset classes: equities, futures, options, commodities, currencies and fixed income taking advantage of our ultra-low latency infrastructure. Our low latency infrastructure is in C++, one of the most competitive in terms of latency.
The Quantitative Research team at Dolat Capital focuses on quantitative trading, specifically fully automated trading systems. We develop proprietary algorithms by using mathematical techniques and statistical analysis to identify patterns and behavior of markets.
The incumbent will be responsible to design, develop and implement computational algorithms/strategies that succeed in generating sizable profits consistently, in real life market for a high-frequency trading environment
PythonBRIEF DESCRIPTION:
At-least 1 year of Python, Spark, SQL, data engineering experience
Primary Skillset: PySpark, Scala/Python/Spark, Azure Synapse, S3, RedShift/Snowflake
Relevant Experience: Legacy ETL job Migration to AWS Glue / Python & Spark combination
ROLE SCOPE:
Reverse engineer the existing/legacy ETL jobs
Create the workflow diagrams and review the logic diagrams with Tech Leads
Write equivalent logic in Python & Spark
Unit test the Glue jobs and certify the data loads before passing to system testing
Follow the best practices, enable appropriate audit & control mechanism
Analytically skillful, identify the root causes quickly and efficiently debug issues
Take ownership of the deliverables and support the deployments
REQUIREMENTS:
Create data pipelines for data integration into Cloud stacks eg. Azure Synapse
Code data processing jobs in Azure Synapse Analytics, Python, and Spark
Experience in dealing with structured, semi-structured, and unstructured data in batch and real-time environments.
Should be able to process .json, .parquet and .avro files
PREFERRED BACKGROUND:
Tier1/2 candidates from IIT/NIT/IIITs
However, relevant experience, learning attitude takes precedence
Python
Django
ProgrammingQualification -
a. Minimum Bachelor's Degree
b. Minimum 3 yr experience
c. Basic English Proficiency
d. International Clients
Location: Jaipur
Interview will be online on Skype/Zoom.
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon