
- Driving Customer Success Outcomes: Increasing renewals, reducing churn, identifying up-sell opportunities, influencing increased life-time-value through higher product adoption and customer health scores, and driving growth through increased advocacy and customer referenceability, for SMB customers.
- Leading the overall journey for Customer Success: Mapping the customer journey and developing interventions for each step, driving engagement with customer marketing, analyzing data and customer feedback, and continuously improving the customer experience.
- Managing Customer Success Activities such as onboarding, training, services, customer success management, support, account management, up-sells, and advocacy.
- Building and Leading a World Class Customer Success team: Recruiting, training, and managing high potential individuals including Customer Success Reps, Operations, and Support.
- Measuring the effectiveness of the Customer Success team with key goals, operational metrics, and outcomes for the team
- Technology and Systems for Effectiveness: Setting up systems and tools for managing customer relationships, tracking data, and improving referencability.
- Working Closely with customer stakeholders (Sales, Product, and Marketing) to establish a stronger customer relationship and experience
- Aligning with Product Marketing to market to existing customers and increasing engagement
- Aligning with Product Managers for driving product roadmap based on customer feedback and usage data
- Aligning with Sales for driving retention and up-sells by improving engagement and retention.
What you need to have:
- You’ve at least had around 4-12 years in customer success roles
- Exp in SAAS, handled US market and minimum 2 yrs in team handling.
- You’ve preferably worked in SaaS, Ad-Tech, and/ or Analytics, selling to the US market
- You have strong customer empathy, a desire to drive revenue and business outcomes
- You drive outcomes through persuasion, negotiation and building consensus with external and internal stakeholders
- You’re a leader with the ability to inspire others and drive outcomes as a unit
- You have excellent communication and presentation skills
- You’re analytical and process-oriented, with the ability to make data-aware decisions
- You have a great understanding of SaaS business models and its value drivers

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- 2+ years of hands-on experience in Java development.
- Strong knowledge of Boto3/Boto AWS libraries (Python).
- Solid experience with AWS services: EC2, ELB/ALB, CloudWatch.
- Familiarity with SRE practices and maintenance processes.
- Strong experience in debugging, troubleshooting, and unit testing.
- Proficiency with Git and CI/CD tools.
- Understanding of distributed systems and cloud-native architecture.


Requirements:
- Bachelor's or Master’s degree in Computer Science, Engineering, or related field.
- Minimum 5+ years of experience in Node.js & Angular development.
- Experience with NoSQL database technologies like MongoDB is must.
- Strong problem-solving skills and the ability to work effectively in a fast-paced environment.
- Excellent communication skills with the ability to articulate technical concepts to non-technical stakeholders.
- Ability to prioritize tasks, manage projects properly and meet project deadlines.
- Experience with version control systems (e.g., Git) and CI/CD pipelines is must.
Responsibilities:
- Lead the Product development team in designing, implementing, and maintaining robust MEAN stack Application.
- Should be able to plan & execute Development Sprints in Jira based on given Feature Documentation.
- Should be able to allocate resources for Sprints and give time estimates.
- Conduct Daily Standup Meetings for Team and make sure of Sprint Progress.
- Provide technical leadership and mentorship to junior developers, guiding them in best practices for MEAN Stack development.
- Collaborate with stakeholders to gather requirements, provide technical insights, and communicate project progress.
- Stay updated with the latest development trends, tools, and technologies, and advocate for their adoption within the team.
- Making sure that we are creating highly scalable and maintainable API’s that meet performance and security requirements.
- Make sure to have at least 90% Test Coverage for NodeJS Backend.
- Conduct detailed code reviews & refactoring and ensure adherence to coding standards, best practices, and project guidelines.
- Optimising frontend components for maximum performance across a vast array of web-capable devices and browsers.
- Develop detailed, annotated wireframes depicting all elements on unique screen types, including content, functional, navigation, and interaction specifications.
- Articulates rationale for approach in the context of both business and user needs.
- Define processes and deliverable that meet project goals and are reasonable within operational, cultural and technology constraints.
- Submit Weekly Sprint & Product Performance Report to Management

2) Experience of working with source control and bug tracking tools used for development
3) Experience in developing user interfaces using bootstrap for web applications
4) Exposure to OOPS concept
5) Exposure to different Framework & principles for SDLC development
6) Exposure to writing stored procedures, views & designing tables.
7) The developer will be an integral part of Applications engineering team.
8) Appreciate & Develop high quality Front End/UI for web applications.


Job Description:
We are seeking an experienced senior web developer to join our friendly team to participate in the
development of the next-generation app and who has the technical ability to implement server side
code written in the Laravel framework. Your main responsibility will be designing and implementing
applications that are written in PHP. This means you will work closely with front end developers to
integrate back-end components with the components they're creating for users to interact with.
Therefore, it is important that youre able to effectively communicate and collaborate with your
colleagues. You will take a lead role in the technical side of our company with room to grow as we
continue to grow.
Technologies/ Frameworsk:
PHP, Laravel, Lumen, MySQL, PostgreSQL, MS SQL, RESTful API, Microservice, API Gateway,
JavaScript, jQuery, Docker, Load Balancer, LMAP, Nginx
Skills Required:
• Extensive experience in PHP Laravel, API Gateway
• Hands-on experience in web services-RESTful
• Knowledge of RESTful API design patterns and Integrations technologies. JSON
Language and scripting as well as Rest Oriented Architecture (ROA)
• Knowledge of HTTP and SOAP Protocols
• Hands-on experience with MySQL / PostgreSQL / MS SQL development including data
modelling, concurrency, query optimization, stored procedure development, and tuning
• Familiarity & Expertise with Bitbucket / GitHub,
• Comfortable working with JavaScript and jQuery
• Understanding and Practising of coding best practices
• Creative and efficient problem solver
• Knowledge of AWS API Gateway, Apigee API Gateway, Azure API Gateway or any other
API Gateways.
• Hands-on experience in working with API gateways added advantage
• Understanding and experience on Data Patterns
Responsibilities:
• Ability to work closely with technical architects and architecture governance technical
team for solution development and design reviews
• Analyse, design, develop, as well as implement RESTful services and APIs
• Be involved in the development life cycle and perform definition and feasibility analysis as
well as in the API lifecycle release management
• Implement, integrate, and document a variety of software platforms through the RESTful
API framework
• API development with OpenAPI Specifications and other standards
• Apply the latest software design techniques and contribute to the technical design of new
solutions
• Modify existing programs, prepare test data and functional specifications.
• Troubleshoot issues and solve problems, identify potential process improvement areas
• Implement common APIs based on architecture guidelines and frameworks
• Responsible for mapping, designing specs for transformation between API Gateway and
backend service
• Write object-oriented, clean, and maintainable code
• Deliver quality results on time with minimal supervision
• Ensuring that integrations run smoothly.
• Scaling projects based on client feedback.
• Mentoring/training in API architecture & code quality
• Work closely with API Solutions Architect and Platform Administrators
• Work closely with the Business Product Owners, and must understand the short and
medium term strategy for the business
Requirements:
• Experience working with PHP, performing unit testing, and managing APIs such as
RESTful.
• A solid understanding of application design using Laravel.
• Knowledge of database design and querying using SQL.
• Proficiency in HTML and JavaScript.
• Practical experience using the MVC architecture.
• A portfolio of applications and programs to your name.
• Problem-solving skills and critical mindset. - Great communication skills.
• Desire and ability to learn
Position - Senior / Lead Salesforce Consultant
Experience - 5+ years
Location - Gurgaon / Jaipur / Remote
Concretio was incorporated in 2014 by Mr. Abhinav Gupta (Salesforce MVP 8 times in a row), with a motive to build a team of passionate individuals, who want to develop high-quality solutions and enjoy challenges posed by rapidly changing technology. Concretio Apps aims to grow steadily with its positive and friendly environment. Flexi work timings and work from home option (Once you are on client project), fully paid Certifications, 360 degree grooming, 5 days a week and great work life balance are some of our key USPs, along with other employee-friendly policies. We are looking for highly skilled Salesforce Developers OR Other Tech Developers (Java / Javascript / Angular / PHP) who love to stay on the technical side of the curve and look to groom themselves as a Salesforce Architect going forward. You will get training to work in Cloud Computing (Salesforce & its Lightning Javascript framework as well). At Concretio, we believe that work can happen from anywhere. We believe people should be able to work and learn together whether they're across the table or across the world from each other. We are open for the Remote / Work from Home option as well, so location is not a constraint any more.
Job Responsibilities
● Developing applications for the Salesforce.com platform.
● Developing Javascript frontend/apps and integrations using REST/SOAP JSON/XML.
● Coding APEX and custom applications for Salesforce instances.
● Design, code, configure, document, deliver and support solutions to meet business needs in Salesforce, including configurations, customisations, and integrations.
● Work with Application Architects and Tech Leads to design integrations between Salesforce.com and other systems across the enterprise.
● Code, configure, unit test and create supporting documentation for application development tasks.
● Demonstrated experience building integrations with Salesforce.com (REST/SOAP - XML/JSON
Our client is one of the big 4 global management consultancy companies that focuses on achieving outcomes par excellence, by working alongside its clients, who are ambitious change makers across industries, as one team and thus redefining the industries.
They serve across industries such as financial services, aviation, energy and natural resources, aerospace and defense, automotive, technology, retail, health care, etc. They provide consultancy services in various categories including but not limited to, cost transformation, business strategy, customer experience, manufacturing, supply chain, mergers & acquisitions, leadership and talent etc.
What you will do:
- Ensuring optimal matching of people needs, firm needs and client requirements
- Executing a fair and transparent staffing process
- Ensuring balanced teams across various projects/ cases
- Developing one-on-one relationships with individuals within your class
- Regularly meeting with each to discuss their career development, goals, objectives and interests
- Providing guidance and mentoring on career management
- Regularly meeting with each to discuss their career development, goals, objectives, and interests
- Proactively connecting with individuals (and Professional Development Advisors if required), Class Captains (CC) and Class Program Managers (CPM) for periodic check-ins
- Hosting quarterly Staffing Open houses to discuss top-of-mind questions for classes
- Charting out annual engagement plan with classes to cover topics such as transfers, staffing in new roles (e.g. post level change or promotion), long duration staffings etc.
- Seeking support from CCs and CPMs in actively managing class staffing expectations and boosting class morale
- Actively managing expectations, as well as collaborating with them in finding creative ways to work around the challenges, and boosting the class karma/morale
- Working with peers across the global/ regional system to ensure India clients are served well, and supporting global/ regional cases requiring India team members
- Partnering with HR on performance management, employee relations, and other issues related to employment law and policy matters
- Engaging with case team leadership to understand staffing needs, including nature of assignments, staffing requirements, and overseeing staffing of teams to projects based on understanding of client, office and individual needs
- Managing the required trade-offs between business need and professional development needs of the consultants
- Managing and/or attending all Staffing related calls and meetings
- Working with Staffing Manager to ensure decisions best optimize tradeoffs between client service, utilization, and retention
- Continuously improving local staffing processes and supporting global staffing initiatives as required
- Being the single point of contact for approving all the vacation requests that come to staffing, by following a set of filters/criteria/conflicts we need to check for
- Managing staffing processes and databases to a high level of accuracy, including updating the overall allocation database, creating availability summary emails, updating the availability sheet, and owning a variety of weekly/monthly staffing reports
- Supporting the Performance and Career Development processes for the Consulting staff - by providing the Professional Development team with reports that allow them to generate reviews, upward feedback and run the promotion diligence process
- Collaborating with training team to plan the training schedule for your class
- Responding to ad hoc staffing information requests (as required)
- Periodically re-visiting the staffing process and recommending improvements to efficiency and effectiveness
- Continuously advancing local staffing processes
- Supporting regional and global staffing initiatives as required
- Leading/ supporting projects as required e.g. working with Finance to enhance visibility of cost/ revenue ratio for active cases
- Participating in and creating impact with other office/ people-related initiatives
- Being an active member of relevant governance councils e.g. People Council, PD Committee, Promotions Committee
- Demonstrating best practices in following staffing policies and processes
Desired Candidate Profile
What you need to have:- Postgraduate with, 7-8 years’ work experience in HR/ Talent Management/ Resource Management/Professional Development
- Demonstrated leadership experience in client facing consulting work with at least 3 years of consulting work experience (having played Consultant equivalent or higher roles)
- Competence with Excel, PowerPoint, Word
- Excellent customer-facing communication skills (towards leadership, consulting staff)
- Ability to take high-stake decisions under pressure
- Ability to deal with highly confidential information with discretion
- Eagerness to contribute to team building and people development
- Sound commercial and business judgement
Title: |
Assistant Manager HR |
Location: |
Vikhroli |
Experience: |
1-3 years |
Job Description:
We are looking for an Assistant Manager in our HR Team (for Employer Branding and Internal Communication) to develop and deliver innovative and effective Employer Branding roadmap and action plans to promote the company as an employer of choice to prospective hires through social media, print and other communication formats and programs. We are looking for someone who can engage well with existing employees and play an important role in internal communication.
This role reports to Head of Human Resources.
KRA:
- Developing a comprehensive and sustainable employee engagement roadmap.
- Identifying and working / liaise with third party vendors to establish an overall all framework to continuously enhance and upgrade the Employer Branding and employee engagement to the current and future requirements.
- Planning, establishing, and collaborating with stakeholders to keep the social media presence and channels related to recruitment and employer branding fresh and relevant.
- Responsible for Employee Engagement, Employee Brand Management, Event Management related to employee engagement.
- Leading the development and delivery of internal communication plans and materials and managing events and engagement plans.
- Improving the Employee Engagement Index by conceptualizing and implementing various employee development and engagement initiatives.
- Expanding the company's online presence and developing creative ways to draw prospective employees to the company's website and identifying new recruitment opportunities through social media.
- Acting as Subject Matter Expert within Employer Branding by providing the best knowledge, best practices and innovative solutions to support the business.
- Establish campus connections and drive campus engagement / relationships to build a sustainable employer Brand.
- Identify gaps and early signals of engagement interventions [through L&D, upskilling and other HR interventions] basis the engagement surveys.
Desired Skills and Competencies:
- Passionate about creating an impact in the lives of employees.
- High energy, flexible and Independent/Enthusiastic, work well with internal & external teams and be able to adapt quickly to a fast-moving environment.
- Experience and strong understanding of stakeholder management.
- Fluent in English communication (verbal & written expression).
About the Role:
- Your goal is to drive revenue & profitability via organic search with defined growth targets via up-levelling the content, SEO structure & tech.
- Directly manage SEO Team & deal with tech leads to hit monthly, quarterly, and annual traffic & revenue goals.
- You must have an excellent understanding of search engines, crawler behaviour.
- You must understand the technicality of using web crawlers, log analyzers, and set tools. • Understanding of code at least read/understand HTML.
- Your analytical and statistical skills should be strong — excellent level of expertise of Google Analytics, webmaster tools, etc.
- Be competitive and engender a sense of urgency, creativity, and curiosity for how we continue to outperform the competition in SEO.
- Understand how changes in search engine impact campaign performance, and build scalable, automated solutions to stay ahead of trends.
- Respond to rapid changes in the event landscape and marketplace to capture potential performance opportunities for Organic search.
- Manage and measure performance across keyword targets, but execute ad hoc strategic initiatives
- Establish the innovation mindset and always-on experimentation, including new page development, a/b test on-page optimization, schemas, etc.
- Highlight technical pitfalls and become the driving force behind building a reliable foundation of SEO tech (e.g., structured data, schema markup) and process that will scale in India & Overseas.
- Set clear KPIs and drive a team culture of accountability and rigor towards business impact.
- Be a domain expert on the educational industry.
What we are looking for
- Proven track record of building top talent and high performance.
- A Team Player
- Experience managing large scale systems in competitive and rapid growth environments
- Leadership on multiple well-known products throughout their life cycles, from idea conception to product release and maintenance.
- Bachelor's degree/MBA with equivalent experience of 4 - 5 years in Digital Marketing domain.
- Edu-tech and E-Commerce experience will be preferred.
- Extensive understanding of the digital marketing industry, best practices, user behavior, and buyer's psychology.
- A dynamic candidate who can adopt new techniques quickly.
- Strong understanding of social media marketing techniques.
- Ability to analyze metric data and convey recommendations appropriately to supervisors.
- Self-motivated, detail oriented and able to prioritize daily work efficiently.





