Business Development Manager

Job Title: Academic Counsellor – EdTech Sales | Student Counselling & Admissions

Location: Andheri E, MIDC

Company: Boston Institute of Analytics

Working Days: Monday to Saturday (10:30 am to 7:30 pm)

Experience: Minimum 1 year in EdTech sales, academic counselling, or a related field

Job Description:

As an Academic Counsellor, you will provide essential academic counselling and career guidance to prospective students, helping them navigate course offerings, admissions requirements, and career opportunities in the analytics industry. You will be a key part of our admissions team, working closely with students and their families to drive student enrolments and support student retention.

Key Responsibilities:

• Student Counselling: Provide personalized guidance to prospective students on BIA’s academic programs, course offerings, fees, curriculum, and prerequisites.

• Admissions Assistance: Guide students through the admission process, including application submissions, interviews, and document verification to ensure a seamless experience.

• Lead Follow-Up and Conversion: Follow up with potential leads and inquiries, using lead conversion techniques to drive student enrolments.

• Presentations & Online Counselling: Conduct engaging presentations, online counselling, and face-to-face meetings to explain the features, benefits, and career opportunities associated with BIA’s courses.

• Record Maintenance: Maintain accurate records of student counselling sessions, follow-up actions, and feedback in alignment with data management best practices.

• Career Counselling: Provide career advice on job opportunities, certifications,

and upskilling relevant to the analytics industry to help students achieve their professional goals.

• Collaboration: Work closely with the marketing and admissions teams to drive enrolments, meet student intake targets, and achieve organizational goals.

• Industry Awareness: Stay updated on the latest trends in education and analytics to provide informed, insightful guidance.

• Relationship Building: Build positive relationships with students, parents, and educational partners to foster student engagement and retention.

Preferred Candidate Profile:

• Experience: Minimum of 1 year in EdTech sales, academic counselling, or a related field.

• Communication Skills: Excellent English communication and presentation skills, both verbal and written.

• Interpersonal Skills: Strong customer-facing and interpersonal skills with a charismatic, competitive, and enthusiastic personality.

• Negotiation Skills: Ability to engage prospective students and their families effectively, with strong negotiation skills to support lead conversion.

• Technical Skills: Proficiency in Microsoft Office and familiarity with CRM tools or other record-keeping systems for effective data management.

Who we are:

Kanerika Inc. is a premier global software products and services firm that specializes in providing innovative solutions and services for data-driven enterprises. Our focus is to empower businesses to achieve their digital transformation goals and maximize their business impact through the effective use of data and AI.

We leverage cutting-edge technologies in data analytics, data governance, AI-ML, GenAI/ LLM and industry best practices to deliver custom solutions that help organizations optimize their operations, enhance customer experiences, and drive growth.

Awards and Recognitions:

Kanerika has won several awards over the years, including:

1. Best Place to Work 2023 by Great Place to Work®

2. Top 10 Most Recommended RPA Start-Ups in 2022 by RPA Today

3. NASSCOM Emerge 50 Award in 2014

4. Frost & Sullivan India 2021 Technology Innovation Award for its Kompass composable solution architecture

5. Kanerika has also been recognized for its commitment to customer privacy and data security, having achieved ISO 27701, SOC2, and GDPR compliances.

Working for us:

Kanerika is rated 4.6/5 on Glassdoor, for many good reasons. We truly value our employees' growth, well-being, and diversity, and people’s experiences bear this out. At Kanerika, we offer a host of enticing benefits that create an environment where you can thrive both personally and professionally. From our inclusive hiring practices and mandatory training on creating a safe work environment to our flexible working hours and generous parental leave, we prioritize the well-being and success of our employees.

Our commitment to professional development is evident through our mentorship programs, job training initiatives, and support for professional certifications. Additionally, our company-sponsored outings and various time-off benefits ensure a healthy work-life balance. Join us at Kanerika and become part of a vibrant and diverse community where your talents are recognized, your growth is nurtured, and your contributions make a real impact. See the benefits section below for the perks you’ll get while working for Kanerika.

About the Role:

We are looking for A highly skilled Full Stack .NET Developer with strong hands-on experience in C#, .NET Core, ASP.NET Core, Web API, and Microservices Architecture. Proficient in developing scalable and high-performing applications using SQL Server, NoSQL databases, and Entity Framework (v6+). Recognized for excellent troubleshooting, problem-solving, and communication skills, with the ability to collaborate effectively with cross-functional and international teams, including US counterparts.

Technical Skills:

• Programming Languages: C#, TypeScript, JavaScript
• Frameworks & Technologies: .NET Core, ASP.NET Core, Web API, Angular (v10+), Entity Framework (v6+), Microservices Architecture
• Databases: SQL Server, NoSQL
• Cloud Platform: Microsoft Azure
• Design & Architecture: OOPs Concepts, Design Patterns, Reusable Libraries, Microservices Implementation
• Front-End Development: Angular Material, HTML5, CSS3, Responsive UI Development
• Additional Skills: Excellent troubleshooting abilities, strong communication (verbal & written), and effective collaboration with US counterparts

What You’ll Bring:

• Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent work experience.
• 6+ years of experience
• Proven experience delivering high-quality web applications.

Mandatory Skills:

• Strong hands-on experience on C#, SQL Server, OOPS Concepts, Micro Services Architecture.
• Solid experience on .NET Core, ASP.NET Core, Web API, SQL, No SQL, Entity Framework 6 or above, Azure, Applying Design Patterns. Strong proficiency in Angular framework (v10+ preferred)and TypeScript & Solid understanding of HTML5, CSS3, JavaScript
• Skill for writing reusable libraries & Experience with Angular Material or other UI component libraries
• Excellent Communication skills both oral & written.
• Excellent troubleshooting and communication skills, ability to communicate clearly with US counter parts

Preferred Skills (Nice to Have):

• Self – Starter with solid analytical and problem- solving skills. Willingness to work extra hours to meet deliverables
• Understanding of Agile/Scrum Methodologies.
• Exposure to cloud platform like AWS/Azure

Employee Benefits:

1. Culture:

• Open Door Policy: Encourages open communication and accessibility to management.
• Open Office Floor Plan: Fosters a collaborative and interactive work environment.
• Flexible Working Hours: Allows employees to have flexibility in their work schedules.
• Employee Referral Bonus: Rewards employees for referring qualified candidates.
• Appraisal Process Twice a Year: Provides regular performance evaluations and feedback.

2. Inclusivity and Diversity:

• Hiring practices that promote diversity: Ensures a diverse and inclusive workforce.
• Mandatory POSH training: Promotes a safe and respectful work environment.

3. Health Insurance and Wellness Benefits:

• GMC and Term Insurance: Offers medical coverage and financial protection.
• Health Insurance: Provides coverage for medical expenses.
• Disability Insurance: Offers financial support in case of disability.

4. Child Care & Parental Leave Benefits:

• Company-sponsored family events: Creates opportunities for employees and their families to bond.
• Generous Parental Leave: Allows parents to take time off after the birth or adoption of a child.
• Family Medical Leave: Offers leave for employees to take care of family members' medical needs.

5. Perks and Time-Off Benefits:

• Company-sponsored outings: Organizes recreational activities for employees.
• Gratuity: Provides a monetary benefit as a token of appreciation.
• Provident Fund: Helps employees save for retirement.
• Generous PTO: Offers more than the industry standard for paid time off.
• Paid sick days: Allows employees to take paid time off when they are unwell.
• Paid holidays: Gives employees paid time off for designated holidays.
• Bereavement Leave: Provides time off for employees to grieve the loss of a loved one.

6. Professional Development Benefits:

• L&D with FLEX- Enterprise Learning Repository: Provides access to a learning repository for professional development.
• Mentorship Program: Offers guidance and support from experienced professionals.
• Job Training: Provides training to enhance job-related skills.
• Professional Certification Reimbursements: Assists employees in obtaining professional      certifications.
• Promote from Within: Encourages internal growth and advancement opportunities.

Job Title: Customer Support Manager

Timings- 10AM- 7PM (Monday to Friday)

About Our Client:

Our client is a dynamic startup dedicated to providing homemade solutions for hair and scalp care. Their product range includes 13-Herb Hair Oil, nourishing shampoos, scalp scrubs, and eco-friendly Neem combs. They believe in the power of traditional remedies and natural ingredients to promote healthy hair and scalp. As a growing company, they are passionate about delivering exceptional customer experiences and building lasting relationships with our customers.

Job Summary:

They are seeking a highly motivated and experienced Customer Support Manager to join their dynamic team. The ideal candidate will have a proven track record in managing customer support teams, developing strategies to enhance customer satisfaction, and driving operational excellence. As the Customer Support Manager, you will play a pivotal role in ensuring that their customers receive outstanding support and that their experiences are consistently positive.

Key Responsibilities:

• Team Leadership: Lead, mentor, and manage the customer support team to deliver exceptional service. Conduct regular training sessions and performance reviews to ensure team members meet and exceed company standards.
• Customer Experience: Develop and implement strategies to improve customer satisfaction and retention. Address and resolve complex customer issues and complaints promptly and effectively.
• Process Improvement: Identify areas for improvement in customer support processes and procedures. Implement changes to streamline operations and enhance efficiency.
• Metrics and Reporting: Monitor and analyze key performance indicators (KPIs) related to customer support. Prepare and present regular reports to senior management, highlighting trends, challenges, and opportunities.
• Cross-Functional Collaboration: Work closely with other departments, including marketing, product development, and sales, to address customer feedback and drive improvements in products and services.
• Technology Utilization: Utilize and manage customer support tools and technologies to optimize support operations. Stay current with industry trends and best practices to integrate relevant technologies.
• Customer Feedback: Collect and analyze customer feedback to gain insights into customer needs and expectations. Use this feedback to drive improvements in the customer support experience.

Requirements:

1. Minimum 1 year of experience in a customer support role.

2.Strong leadership and team management skills, with the ability to handle challenging situations with professionalism and empathy.

3. Strong problem-solving abilities and attention to detail.

4. Familiarity with customer service software and tools.

5.Passionate about working in a startup environment and contributing to the company’s growth.

6.Ability to multitask and manage time effectively.

Job Location: Pune

Experience: 2 to 5 years

Annual CTC: 400000 - 1000000 INR

Notice Period:  1 Month or Less

Skills: Flutter, Platform level iOS/Android, Mobile Application Development, SQLite.

Job Requirement:

• Desire to work in a startup environment, Fun@work culture and able to self-manage.
• Must have at least 2 years of experience in building mobile applications and built at least two Android and/or iOS apps with Flutter.
• A strong commitment to quality and willingness to learn.
• Have published one or more mobile apps in Google Play or App Store.
• Experience with third-party libraries and APIs.
• Experience working in an agile development process.
• Be proficient in using version control and continuous integration, with tools such as Bit Bucket, Git and Jenkins.
• Write clear, maintainable and testable code that you are proud of.
• Good communication skills.

Good to have: (Not Mandatory)

• Ability to take an ownership & leadership role on the team.
• Working knowledge of the general mobile landscape, architectures, trends, and emerging technologies.
• Solid understanding of the full mobile development life cycle, including automated testing and building.
• Experience working in Fintech payments and eCommerce.
• General knowledge of Location Services, Maps, and other common Android/IOS libraries.