International Business Development Manager

Description: 

The role of the Service Engineer is to provide professional after sales service and support customers by performing field service installation, startup, repairs and maintenance of high-speed Packaging Machines. The Service Engineer will work within the guidelines, established by the Director of Service & Manufacturing and will follow the established procedures

Essential Functions:

 Build customer relationship in a professional manner through solution-oriented communications and service, providing both on-site and telephone support.

• Responsible for installation expertise, calibrating, configuring, testing, maintaining, evaluating and troubleshooting, pre-commissioning, commissioning and repair as necessary to associated equipment.

• Must be self-motivated with ability to work & think well independently.

• Perform scheduled and un-scheduled maintenance of equipment and associated equipment.

• Provide installation expertise at customer sites as well as conducting pre-installation assistance.

• Read and review blueprints, plans, specifications and other documentation to prepare for startup, service or troubleshooting any breakdowns.

• Responsible for on-site training of customer personnel and inbound technicians on proper operation and maintenance of their equipment’s

• Work with engineering, project management, spare parts and management groups to resolve escalated problems.

• Provide written service & expense reports to Service Manager on all activities carried out on site and complete all required documentation in a timely manner.

• Properly document, label, and return all defective parts resulting from repair.

• Make technical recommendations to Technician’s, Operators and Artisans.

• Work closely with the Service Team & Service coordinator to ensure site work is carried out in the required order, for completion by the required timeline.

• Comply with all safety policies, practices and procedures at all times. Develop and maintain safe habits and practices with regard to safety requirements on site and in the manufacturing facility and report any breaches or concerns on health and safety matters to the Service Manager or HR Dept.

• Ensure all materials, tools and equipment provided to you, are kept safe, and secure. Ensure all are calibrated in good working order to requirements.

• Assist in manufacturing or engineering with customer projects, as well as unit refurbishment at the customer site or the manufacturing facility.

• Assist the spare parts department with recommended spare parts and wear parts to existing and new customers.

• Provide technical support to other Field Service Engineer / Technician on the field or in-house

• Overtime may be necessary as work load dictates. This may include weekdays or weekends.

• Must be able to use a computer for creation of reports and data entry required.

• Must be able to use a smartphone and any related applications required for the job or timekeeping.

• Must maintain clean and professional appearance while working with customers, vendors and colleagues.

• Accept other responsibilities as requested or required by the Service Manager or the Company as needed.

• Must participate in training opportunities as determined by the Company.

Required qualifications and skills:

• A Bachelor's degree / Diploma.

• 3+ Years in Service Engineering experience of Packaging Equipment in Pharma Industry.

• Preference: Blister Packaging, Cartoning, Filling Line and Conveyors.

• Able to complete projects in a timely manner

• Excellent computer literacy is must and knowledge of visualization would be preferred.

• The ability to work with multiple discipline projects.

• Excellent organizational, time management, leadership, and decision-making skills.

• Strong written and verbal communication skills.

Location: Bangalore (Work from Office)

Employment Type: Full-Time

About the Role  

We are looking for a highly organized and detail-oriented professional to support the Founder's Office in administrative, coordination, and operational activities. This role will play a key part in ensuring smooth day-to-day functioning, including supporting documentation such as Statements of Work (SOWs), vendor coordination, and internal operations.

Key Responsibilities  

• Assist the Founder's Office in day-to-day administrative and operational tasks
• Prepare, review, and manage Statements of Work (SOWs), contracts, and related documentation
• Coordinate with internal teams (HR, Finance, Delivery, Sales) for documentation and approvals
• Maintain records, trackers, and documentation repositories with high accuracy
• Manage scheduling, meeting coordination, and follow-ups on action items
• Support vendor management, invoicing coordination, and basic financial tracking
• Ensure timely communication and coordination across departments
• Handle confidential information with discretion and professionalism
• Identify and streamline administrative processes for better efficiency

Required Skills & Qualifications  

• 2–5 years of experience in administration, operations, executive assistance, or coordination roles
• MBA (preferred) or Bachelor’s degree in Engineering / Business Administration / Commerce
• Experience working with SOWs, contracts, or business documentation
• Strong organizational and multitasking abilities
• Excellent written and verbal communication skills
• High attention to detail and ability to manage multiple priorities
• Proficiency in MS Office tools (Excel, Word, PowerPoint)
• Ability to work in a fast-paced tech startup environment with minimal supervision
• Familiarity with basic finance/invoicing processes
• Exposure to vendor or client coordination
• Immediate joiners or candidates with short notice period preferred 

JD for Sales and Marketing: 

• Build and maintain strong relationships with architects, consultants, contractors, and developers.
• Prepare and deliver technical presentations
• Conduct market research to identify trends, competitor activities, and emerging technologies.
• Represent the company at trade shows, exhibitions, and industry networking events.
• 
  
•  Skills & Competencies
• Strong knowledge of facade systems, materials (glass, aluminum, stone, composites), and Building material.
• Excellent communication, presentation skills.
• MBA in marketing/BBA

Job Title: Business Development Executive (BDE)

Overview:

As a Business Development Executive, your primary responsibility is to identify new business opportunities and build relationships with potential clients. You will be responsible for developing and implementing strategies that will drive revenue growth and increase market share.

Key Responsibilities:

• Conduct market research to identify new business opportunities and potential clients

• Develop and maintain a pipeline of potential clients

• Build and maintain relationships with key decision-makers within the target market

• Develop and implement strategies to increase sales and revenue growth

• Negotiate and close business deals with clients

• Collaborate with other departments within the organization to ensure the delivery of high-quality products or services

• Keep up to date with industry trends, competitor activities, and regulatory changes that may impact the business

• Monitor and report on sales performance and adjust strategies accordingly

• Attend industry events and conferences to build relationships and promote the organization

Requirements:

• Bachelor's degree in Business, Marketing, or a related field

• Proven track record of successful business development or sales experience

• Excellent communication, negotiation, and interpersonal skills

• Ability to work independently and in a team environment

• Strong analytical and problem-solving skills

• Ability to manage multiple projects and priorities

Head of Marketing


Location : Gurgaon

Head of Marketing responsibilities include:
• Crafting strategies for all Marketing teams, including Digital, Advertising,
Communications and Creative
• Preparing and managing monthly, quarterly and annual budgets for the Marketing
department
• Setting, monitoring and reporting on team goals


Job brief
• We are looking for a Head of Marketing who’ll lead all our marketing activities from
social media and digital campaigns to advertising and creative projects.
• Head of Marketing responsibilities include developing plans to help establish our brand,
allocating resources to different projects and setting short-term and long-term department
goals. If you’re a skilled Marketing strategist, able to inspire your team members, we’d
like to meet you.
• Ultimately, you will run our Marketing department in ways that promote higher
profitability and competitiveness.

Work Description:
• Craft strategies for all Marketing teams, including Digital, Advertising, Communications
and Creative
• Prepare and manage monthly, quarterly and annual budgets for the Marketing department
• Set, monitor and report on team goals
• Design branding, positioning and pricing strategies
• Ensure our brand message is strong and consistent across all channels and marketing
efforts (like events, email campaigns, web pages and promotional material)
• Analyze consumer behavior and determine customer personas
• Identify opportunities to reach new market segments and expand market share
• Craft quarterly and annual hiring plans
• Monitor competition (acquisitions, pricing changes and new products and features)
• Coordinate sales and marketing efforts to boost brand awareness
• Participate in the quarterly and annual planning of company objectives

The Technical Lead will oversee all aspects of application development at TinyPal. This position involves both managing the development team and actively contributing to the coding and architecture, particularly in the backend development using Python. The ideal candidate will bring a strategic perspective to the development process, ensuring that our solutions are robust, scalable, and aligned with our business goals.

Key Responsibilities:

• Lead and manage the application development team across all areas, including backend, frontend, and mobile app development.
• Hands-on development and oversight of backend systems using Python, ensuring high performance, scalability, and integration with frontend services.
• Architect and design innovative solutions that meet market needs and are aligned with the company’s technology strategy, with a strong focus on embedding AI technologies to enhance app functionalities.
• Coordinate with product managers and other stakeholders to translate business needs into technical strategies, particularly in leveraging AI to solve complex problems and improve user experiences.
• Maintain high standards of software quality by establishing good practices and habits within the development team.
• Evaluate and incorporate new technologies and tools to improve application development processes, with a particular emphasis on AI and machine learning technologies.
• Mentor and support team members to foster a collaborative and productive environment.
• Lead the deployment and continuous integration of applications across various platforms, ensuring AI components are well integrated and perform optimally.

Required Skills and Qualifications:

• Bachelor’s or Master’s degree in Computer Science, Software Engineering, or a related field.
• Minimum of 7 years of experience in software development, with at least 1 year in a leadership role.
• Expert proficiency in Python and experience with frameworks like Django or Flask.
• Broad experience in full lifecycle development of large-scale applications.
• Strong architectural understanding of both frontend and backend technologies, with a specific capability in integrating AI into complex systems.
• Experience with cloud platforms (AWS, Azure, Google Cloud), and understanding of DevOps and CI/CD processes.
• Demonstrated ability to think strategically about business, product, and technical challenges, including the adoption and implementation of AI solutions.
• Excellent team management, communication, and interpersonal skills.

SOFTWARE DEVELOPMENT ENGINEER

An SDET is a test professional with advanced programming skills who can create automation testing tools and frameworks to assist the manual testing process.

We are looking for a talented SDET to contribute to and review the creation of a testing suite for production software. The SDET's responsibilities include both software development and testing tasks and focuses on the testability, robustness, and performance of production software.

SDET Responsibilities:

- Understanding the flow of code and how it interacts with different components.

- Understanding project documents, customer demands, and product objectives to create and execute test cases.
- Setting up, maintaining, and performing test automation frameworks on multiple application platforms, such as Mobile, Desktop, and Web, and building test scenarios and acceptance tests.
- Investigating customer problems referred to you by the technical support team, testing bugs, and creating and managing bug reports.
- Handling technical communications and understanding the customers' systems.
- Working with deployments teams, resolving level issues for systems, coordinating on product design, and offering inputs on the testability of functional elements and product designs.
- Noting all testing actions you have performed in daily and weekly reports.
- Analyzing and disintegrating software systems and coordinating with other teams to enhance the overall design.
- Researching test tools, methodologies, and trends and upgrading existing practices and processes.
- Managing the final quality on production release.


SDET Requirements:
- A Bachelor's degree in computer science, computer engineering, or a related field. This is optional, but good to have.
- Excellent programming skills with JavaScript.
- Knowledge of any of the following tools or similar. Cypress, Supertest, Chai, Mocha, Jest, Jasmine, Puppeteer, Karma, Playwright
- Knowledge of programming languages and process management methodology.
- Exposure to Behaviour Driven Development and experience in programming and testing.
- The ability to recognize risks and errors in an application.
- Excellent verbal and written communication skills.
- The ability to keep current with the constantly changing technology industry.
- A passion for testing, development, and software design.

Headquartered in Bangalore, our client is the world's first cross-border neobank that focuses on credit and banking requirements of those migrating from India to the US. This revolutionary startup helps you apply for a bank account and a high-limit credit card with minimal documentation and absolutely no application fee while you are still in your home country.

The company is truly simplifying the financial world by making global financial products easily accessible to global citizens. Their mission is backed by tier 1 VCs and they have already raised in excess of 55 mn dollars within the last one year.

As a Customer Service Representative, you will be responsible for communicating with customers through various channels (email/chat/phone/social media reviews).

• Maintaining a positive, empathetic, and professional attitude toward customers at all times
• Actively listening to, promptly acknowledging and resolving customer inquiries and complaints
• Keeping records of customer interactions, transactions, comments and complaints
• Communicating and coordinating with colleagues as necessary
• Providing feedback on the efficiency of the customer service process
• Keeping yourself updated on company products to effectively manage customer queries

Desired Candidate Profile

• Graduates/ MBA or equivalent
• 6 months to 3.5yrs of experience working in customer support roles
• Excellent verbal & written communication skills
• Willing to take ownership and grow
• Empathetic, organized, problem solver
• Active listener with the ability to stay calm when customer is stressed
• Open to work in shifts (rotational day and night shifts)