International Business Development Manager

About us:  

Burgundy Brand Collective is one of India's fastest-growing specialty retail companies with stores in 9 cities. The company partners with best-in-class international luxury brands to offer Indians a window to the finest food and lifestyle themes from across the world. Our brand portfolio includes Royce’ Chocolate- a premium Japanese confectionery brand, Onitsuka Tiger - a leading Japanese fashion and lifestyle brand, Provenance Gifts – a marketplace for curated gourmet gifts and Ligne Roset – a luxury French contemporary furniture brand. The plan is to aggressively (yet astutely) scale out a portfolio of international brands pan-India. 

Customer Experience Executive (Chat & Email)

Location: Prabhadevi, Mumbai

Job Description

• Respond promptly and professionally to customer inquiries received through email, social media and chat platforms

• Provide accurate information and support to customers, addressing their concerns and resolving any issues

• Maintain a high level of customer satisfaction by delivering exceptional service and exceeding customer expectations

• Ensure timely and effective follow-up on customer queries and escalations to ensure satisfactory resolution

• Maintain a thorough understanding of company products, services, policies, and procedures to provide accurate and up-to-date information to customers

• Collaborate with internal teams to resolve customer issues and improve overall customer experience

• Meet or exceed productivity and quality standards set for the role

• Maintain customer data and records accurately in the designated systems.

Qualifications & Requirements

• Graduate degree

• Candidate should have 0.6 Months - 3 years of experience in a similar role

• Strong written communication skills, including proper grammar, punctuation, and attention to detail

• Previous experience in customer service or a similar role is preferred

• Proficiency in typing with a high level of accuracy and speed

• Ability to multi-task and effectively manage time in a fast-paced environment

• Good problem-solving skills and the ability to think critically

• Excellent interpersonal skills with a customer-centric approach

• Proficiency in using computers and knowledge of email and chat platforms

Reporting Manager: COO

Job Description:

We are looking for a dedicated and enthusiastic Customer Support Executive / Customer Service Representative to join our team. The ideal candidate should be passionate about customer service, possess strong communication skills, and have a keen eye for detail. Whether you're a seasoned professional or a fresh graduate eager to jumpstart your career, we welcome you to apply!

Key Responsibilities:

📞 Customer Support:

👉🏻 Provide exceptional customer service through email, WhatsApp, calls, and chatbots.

👉🏻 Address and resolve customer inquiries and complaints regarding products and dispatch.

👉🏻 Assist customers with product information, order status, and other related queries.

📲 Communication:

👉🏻 Maintain positive and professional behavior with customers at all times.

👉🏻 Respond promptly to customer queries and ensure all interactions are recorded accurately.

👉🏻 Use multiple communication channels (Mail/WhatsApp/Call/Bot) to manage customer interactions.

😇 Issue Resolution:

👉🏻 Identify and resolve customer issues efficiently.

👉🏻 Escalate complex issues to the appropriate departments when necessary.

👉🏻 Follow up with customers to ensure their concerns are resolved satisfactorily.

🛒 Order Management:

👉🏻 Assist customers with order placements, modifications, and cancellations.

👉🏻 Coordinate with the dispatch team to track orders and provide updates to customers.

👉🏻 Handle product returns, exchanges, and refunds as per company policies.

✍🏻 Product Knowledge:

👉🏻 Maintain in-depth knowledge of Right Human Nutrition’s products and services.

👉🏻 Provide accurate information to customers about product features, benefits, and usage.

Requirements:

🖥 Technical Skills:

👉🏻 Familiarity with customer service tools and software.

👉🏻 Basic knowledge of CRM systems.

👉🏻 Proficiency in using communication tools like email, WhatsApp, and call systems.

👩‍💼Experience:

👉🏻 Minimum of 1-2 years of experience in customer service or support roles (preferred).

👉🏻 Experience in handling customer queries through multiple channels (Mail/WhatsApp/Call/Bot).

👨‍💼Personal Attributes:

👉🏻 Strong problem-solving skills.

👉🏻 Ability to work independently and as part of a team.

👉🏻 High level of integrity and professionalism.

👉🏻 Patience and empathy in dealing with customer concerns.

How to Apply:

Please fill this form to apply for the job: https://forms.gle/4twmj2jd1iVuyoTc8 

We look forward to welcoming a new member to our dynamic team!

Vacancy: Full Stack Senior developer for BeYoungBrands start-up - Paris.

Project description:

We are a small innovative team with a big-picture vision. 

Our goal - to help people be healthier, younger, happier and to live long and active lives.   

We are advocates of holistic approach and inclusion. We believe that the best results are brought by uniting science and ancient wisdom which science cannot explain yet.  

Our goal is very challenging – we want to create a one-point access tool to manage induvial wellbeing and health (with a collaboration platform with doctors) from the convenience of home and smartphones.

Our goal if far beyond just teaching how to eat and exercise healthier.  We want gradually to transform the way a patient and client talk and communicate about health issues. 

Our future network of doctors will include only best medicines embracing the holistic approach to each client, accepting limitation and negative impacts of some modern therapies and willing to accept the usage of alternative and holistic therapies by their patients.   

Role description:

The successful candidate to join our team will be the first architect of our ambitious project.  Along with immensely challenging tasks and responsibility, he/she will have joy of being the person to layout the design and develop the initial model of the product.

We are looking for a self-starter with already proven experience. The job will have a title of senior developer and an employee will have to deliver to its title.  We put great worth on the personality of a candidate and his/her ability to get things done, to deliver results and to quickly update one’s knowledge based on the requirement of a task at hand.

Job description:

3+ years of experience

Candidate with experience in both Backend and Frontend technology using Java and Python with JavaScript/Angular/Django. Would prefer Full Stack experience in the current project.

Internal Title: Senior Developer

Experience Range: Mid Level with a proven track record in the development

Skill(s): Python, Django, JavaScript, AngularJS/ReactJS, NodeJS, MongoDB, ExpressJS

Education:

• Bachelor's in Computer Science (Required)
• Master (preferred)

Job Type: Full-time
Location(s): Remote

Responsibilities

• Design, build and maintain efficient, reusable, and reliable codes for front and backend development.
• Build a layout for structured system data and regularly feed and update it.
• Conceptualizing and developing the data, programming and analysis for online behaviour.
• Building a first draft of the AI algorithm.
• Programming machine learning and its applications.
• Design client-side and server-side architecture
• Build the front-end of applications through appealing visual design.
• Develop and manage well-functioning databases and applications.
• Write effective APIs
• Test software to ensure responsiveness and efficiency
• Troubleshoot, debug and upgrade application.
• Create security and data protection settings.
• Build features and applications with a mobile responsive design.
• Write technical documentation.
• Work with data scientists and analysts to improve software

Technical and Professional Requirements

• Minimum 3 years of relevant experience.
• Proven work experience as a Full Stack developer (Anyone project would do, we are open for freshers with great knowledge and proven experience too).
• In-depth understanding of the entire web development process (design, development and deployment)
• Strong understanding of data structures/algorithm.
• Excellent coding skill in Node js/Angular/Reactjs, JavaScript, Python, Shell Scripts, Groovy.
• Experience in designing, developing and building end to end web applications.
• Responsive Web Design Development experience
• Experience in web libraries.
• Experience with one or more of databases.
• Experience working with deployment and orchestration technologies.
• Knowledge of Agile engineering and testing practices.
• Must have flexibility in work hours
• Knowledge of API Design and Development and Security Patterns on API’s using API Gateway.
• Familiar with modern reactive frameworks and Event-Driven architectural patterns.
• Implementing automated testing platforms and unit tests.
• Good Error and Exceptional Handling Skills.
• Knowledge of Automation scripts.
• Experience in Cloud Technology for Deployment of Services is a plus.
• Analyzing user requirements, envisioning system features and functionality.
• Identify bottlenecks and bugs, and recommend system solutions by comparing advantages and disadvantages of custom development.
• Understand Architecture Requirements and ensure effective Design, Development, Validation, Testing and Performance, monitoring.
• Strong knowledge of front-end languages (e.g. HTML, JavaScript and CSS)
• Very strong Integration knowledge is desired.
• Excellent analytical and time management skills
• Teamwork skills with a problem-solving attitude.

Deliveries plan and personal achievements goal for a

role of Senior developer in BeYoungBrands

1. First 3 months at the role
   1. Develop and builds a new multilingual website to reflect the main features of the project and backend structure.
   2. Build initial backend design and architecture.
   3. Develop personal area zone with automated functions.
   4. Develop security strategy to protect sensitive client information.
   5. Start building algorithm on existing processes and activities of a clients. Integarate currently available research into algorithm.
   6. Be support on daily tasks and automations.
   7. Propose and replace external resources for automation or selling tools with own development plan.
2. Second 3 months at role:
   1. Continue developing interactive client area.
   2. Work further on algoright with integrating research database, database of clients actions and reported results.
   3. Start building mobile application for everyting what is already done in platform.
   4. Build food extension of the platform and mobile section to it with full food directory database, menu planning, photo recognition, input areas and calories calculations.
   5. Start building exercise module (possible with 3^rd party license to use, to be discussed), with video, calories count, instructions, etc.

   Company Overview :

We are a purpose-driven full-scale integrated marketing & digital agency that builds brands with integrated campaigns. Armed with a plethora of multi-disciplinary skills across branding, design, packaging and all branches of digital marketing, we are a one-stop destination for brands wanting to push boundaries and disrupt their industry. 

From identifying revenue streams to developing strategic positioning across key channels, we bring our creative and strategic prowess to play to help our clients grow into new verticals and territories. With our 360o marketing aimed at holistic growth, we ensure there are no gaps in your marketing plan to ensure there is no lead bleed. Social Media, SEO, Content Ideation, Brand Identity, Collateral Design, Print / Packaging Design, Creative Design, Content Writing, UI & Web Design Tech, Performance Marketing, Press Release, Video Production, Tech & Innovation - our bouquet of services is customized to meet the unique goals of your business!

https://webtraffic.agency/

Job Profile - Lead Growth and Client Servicing ( Only for people based out of Mumbai, Thane, Navi Mumbai & MMRDA region only. Outside candidates strictly NO NEED TO APPLY )

Candidates (Strictly from Agency Background ) need to apply 

Resumes with the non-agency background will not be accepted

Responsibilities:

• Identifying new revenue opportunities.
• Building business relationships with current and potential clients.
• Collaborating with management on sales goals.
• Preparing for meetings via structured research about target client and their needs
• Generate contact details of potential clients using tools like LinkedIn, lusha, ZoomInfo, Crunchbase, or various other lead gen tools and databases
• Pitch and create a funnel and close deals
• Ability to manage multiple projects for a variety of clients from concept to completion, on time and within budget
• Responsible for strategic planning with a business head, network and build strategic relationships with leading industry players, brands, agencies, and vendors
• Manage a portfolio of client accounts, ensuring successful campaign delivery and client satisfaction
• Help understand client needs and provide input for building pitches
• Developing and executing sales plans to meet and exceed monthly and quarterly sales goals.
• Attending networking events to attract and retain clients.
• Measuring and preparing report performance of all digital marketing campaigns and assessing against goals. (ROI and KPIs)
• Collaborate with agencies and other vendor partners
• Ensure that projects are completed on time and within budget.

Skills Required:

• Experience of 5-6 years required in the digital marketing industry
• Strong communication and management skills
• Strong organizational and time management skills.
• Enthusiastic to build good relationships with people.
• Ability to work well in a team environment
• Highly motivated and results-driven
• Team Handling 
• Microsoft Word, Excel and Powerpoint knowledge required

·  

Joining: Immediate and the candidate should have their own laptop.

Working Days: Monday to Friday. ( 5 days a week )

Location: Powai ( Mumbai ). Hybrid model 

Salary: As according to industry standards.

 -

Job Description :

- Should have handson experience of more than 1+ years

- Good knowledge of NodeJS, ExpressJS or Restify

- Should have good knowledge of JavaScript.

- Experience implementing frontend using Angular 2+.

- Any database knowledge (SQL.Mongo or NoSQL)

- Basic understanding of version control using GIT

- TypeScript knowledge would be a plus

- Should have good logical skills.