Sales Executive (9871229588)

Job Overview:

The BMS Project Manager is responsible for the management of Building Management System projects from design to completion. This role involves overseeing the design, installation, and commissioning and handing over of BMS solutions, ensuring all technical, quality, and safety standards are met. The Project Manager will collaborate with Consultants, PMC, clients, engineers, Internal team and Sub-contractors to ensure timely and cost-effective delivery of BMS systems that meet the required specifications.

Responsibilities:

• Execute the BMS projects, including scope definition, project timelines, budgets, and resource allocation.
• Coordinate with internal teams, subcontractors, and clients to ensure all project deliverables are met.
• Develop detailed project plans, schedules, and work breakdown structures.
• Perform risk assessments and develop mitigation strategies.
• Manage and lead a team of engineers, technicians, Sub-contractor and other staff involved in the BMS project.
• Ensure effective communication and collaboration between project stakeholders, including clients, consultants, and contractors.
• Conduct regular team meetings to track progress and resolve issues.
• Work closely with design engineers to ensure that the BMS design meets client requirements and industry standards.
• Review technical specifications and drawings for the installation of BMS systems.
• Oversee the procurement of BMS equipment and materials, ensuring quality, cost-effectiveness, and on-time delivery.
• Ensure all required certifications and compliance with regulations for the BMS systems are met.
• Monitor the progress of the project to ensure it is on schedule and within budget.
• Ensure that all work meets quality standards and industry regulations.
• Oversee the commissioning process and troubleshoot issues during system testing.
• Maintain regular communication with clients/Consultants, providing updates on project status, milestones, and potential challenges.
• Prepare Daily progress reports, including financial summaries, timelines, and project performance.
• Address client concerns and provide solutions to any technical or operational issues.
• Ensure all safety protocols are followed during the installation and commissioning of BMS systems.
• Comply with local and international building codes, regulations, and standards.
• Manage the project closeout process, ensuring all deliverables are completed and handed over to the client.
• Prepare and review final documentation, including system manuals, warranties, and certificates.
• Conduct post-project evaluations to assess performance and identify areas for improvement
• Minimum 8 years of experience managing BMS or similar building automation projects.
• Proven experience in managing large teams and large-scale projects.
• Strong understanding of building systems, HVAC, lighting, energy management, and related technologies.
• Experience with BMS platforms (e.g., Johnson Controls, Honeywell, Siemens, Trane etc).
• Strong leadership and interpersonal skills.
• Excellent communication skills (written and verbal).
• Problem-solving abilities and attention to detail.
• Ability to handle pressure and meet deadlines.

Job Summary:

We are seeking a highly skilled and experienced Customer Success Manager to build and lead our team of agents based in India. The Customer Success Manager will be responsible for building a high-performing team to ensure that our customers receive high-quality support for Monarch products over chat and phone. The primary goal of this role is to ensure high customer satisfaction and timely resolution of issues, while also empowering our customers to self-service their issues first.

Responsibilities:

• Staff and properly resource a 24/7 support organization that is available globally to meet Monarch customer needs.
• Set performance goals for the team and ensure that they are met or exceeded.
• Define and implement a scalable support model to accommodate growth and changing customer needs.
• Develop and maintain customer service procedures, policies, and standards to ensure consistency and quality of service.
• Continuously improve the support process, tools, and resources to ensure efficiency and effectiveness.
• Own the Key Performance Indicators (KPIs) for customer support and regularly report on performance against these metrics.
• Empower customers to self-service resolve their issues by providing them with the necessary resources and guidance.
• Train and coach agents on effective communication and problem-solving techniques to improve their performance.
• Build and maintain strong relationships with customers to ensure loyalty and retention.
• Collaborate with cross-functional teams, including Engineering, Product Management, Service, Delivery Operations, Manufacturing, and 3rd Party Dealers, to identify and resolve customer issues.
• Manage and maintain a positive and supportive team culture, encouraging collaboration and accountability.

Qualifications:

• Bachelor's degree in business, management, or a related field.
• Minimum of 5 years of experience in customer support or related fields.
• Experience building and managing a team of agents in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Strong analytical skills with the ability to analyze data, identify trends, and develop insights.
• Proficient in using customer support tools such as Zendesk, Freshdesk, or similar.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Knowledge of Agriculture Products and Farming is a plus.
• Knowledge of the Monarch product line or similar technical field is a plus.
• Flexibility to work in different time zones.

Responsibilities:

1. Collaborate with cross-functional teams to define, design, and ship new features.
2. Develop high-quality software solutions in C#/.NET according to technical specifications.
3. Participate in code reviews and provide constructive feedback to peers.
4. Debug, troubleshoot, and resolve software defects to ensure optimal performance.
5. Assist in the maintenance and enhancement of existing software applications.
6. Stay up-to-date with the latest .NET technologies and industry trends.
7. Document software features, technical specifications, and implementation details.
8. Contribute to the continuous improvement of development processes and best practices.
9. Communicate effectively with team members and stakeholders to ensure project success.

Requirements:

1. Bachelor's degree in Computer Science, Engineering, or related field.
2. Minimum 1 year of professional experience in software development using C# and the .NET framework.
3. Solid understanding of object-oriented programming principles and design patterns.
4. Proficiency in Microsoft technologies such as ASP.NET, MVC, and Entity Framework.
5. Experience with front-end development technologies like HTML, CSS, JavaScript, and jQuery.
6. Familiarity with relational databases (e.g., SQL Server) and SQL queries.
7. Strong analytical and problem-solving skills with attention to detail.
8. Ability to work both independently and collaboratively in a fast-paced environment.
9. Excellent verbal and written communication skills.
10. Demonstrated willingness to learn and adapt to new technologies and methodologies.

What you need to have:

Greetings from Cygnet!

We are glad to offer you a career opportunity with cygnet InfoTech private limited, which we believe would excite you, as it matches up with your profile updated on to the leading job portal. Cygnet is a leading software-technology solutions provider based out of the city of Ahmedabad, Gujarat-India.

Company:

Cygnet’s tryst with excellence in customer relations began in the year 2000. Today, Cygnet has emerged as one of the most respected names in the Information technology circuit in the state of Gujarat, India. With its unique client-focused business model, Cygnet delivers best-in-class offshore IT solutions to its clients across the world. Cygnet is committed to providing "Real Value Creation and Customer Delight" to all its clients, through its decades-old successful service delivery track record, process, and innovation culture powered by technology professionals.

Cygnet has Offices in India (Ahmedabad), Mumbai, Pune, Delhi, USA, UK, South Africa and is expanding its wings to achieve PAN India Development centers/business centers in the coming few years.

The Cygnet is a member of NASSCOM, AMA, FICCI, CII, GESIA, and Indo-American chamber of commerce. Microsoft Certified Gold Partner, Intel software partner, CMMI Level 3, ISO 9000:2008, ISO27001:2005, with Nearly 1000+ Employee Strength For more details please visit www.cygnet-infotech.com

• Strong proficiency in JavaScript, object model, DOM manipulation and event handlers, data structures, algorithms, JSX, and Babel
• Complete understanding of ReactJS and its main fundamentals like JSX, Virtual DOM, component lifecycle, etc.
• Preceding experience with ReactJS workflows like Flux, Redux, Create React App, data structure libraries
• Understanding of RESTful APIs/GraphQL, HTML/CSS, ES6 (variables and scoping, array methods), code versioning tools like GIT, SVN, etc., popular frontend development tools, CI/CD tools, DevOps, performance testing frameworks like Mocha, Node + NPM
• Preferred degree in Computer Science, Information Technology or similar