Business Development/Merchant Acquisition Job Description
Role Summary: In this role, the person would be responsible for people development and managing end-to-end merchant onboarding operations spanning lead generation, seller onboarding, and post-launch engagement. He/she will Identify, engage, onboard and support merchants.
Job Description
- Responsible for the overall merchant onboarding operational performance
- Perform Lead generation activities – Identify potential sellers through primary and secondary research, business listings, industry-specific databases, social media, referrals, and outbound calling – to build a healthy pipeline
- Put together acquisition collateral, sales scripts, segment database for approachable sellers, begin building sales pipeline
- Pre-screen sellers to ensure acceptance based against GMV potential & category suitability
- Assist sellers through the onboarding process
- Draft weekly written report and full sales funnel overview allowing for full clarity on sellers contacted and pipeline progress achieved
- Post-launch engagement – Track seller performance to maximize merchandise sale value, drive sponsored product and coupon adoption, order management, boost sales conversation, and merchant training, relationship management and support
- Manage onboarding experience including resolving onboarding / KYC related issues or KYC issues and exceptions to provide an exceptional merchant onboarding experience
- Ownership of Day-to-day operations to ensure all deliverables are met
- Identify Improvement Opportunities in Onboarding function, work with Product & Business teams for implementation.
- Gather all key learnings from Sellers and standardize, automate and scale the onboarding process, through partnership with internal stakeholders and use of technology.
- Work closely with various internal groups to understand business requirements, implement new processes, and contribute to ongoing process improvements.
- Ability to understand data trends and make inferences and recommend actions for improvement
To be successful, you must be able to:
- Identify, qualify, acquire and grow seller commitment to the Selling on Carorbis.
- Understand seller needs, defining clear project plans and executing to high expectations in a rapidly changing environment.
- Remain flexible to changing priorities, open to new ideas and have the Seller success firmly as the focus.
- Analyze customer data and make recommendations in order to maximize the potential of assigned sellers. Execute successfully on the plan recommended.
-Influence Sellers by acting as an expert of Carorbis tools and services.
-Use these metrics to guide your work and uncover hidden areas of opportunity.
-Meet or exceed quarterly Seller launches.
-Create and articulate compelling value propositions around the ‘Sell on Carorbis’ product.
Desired skills and experience:
- At least a Bachelor’s degree from a reputable institution
- At least 1 to 3 years of sales/business development/leads generation experience
- Knowledge in Customer & Merchant KYC, Lead generation, Lead management and Onboarding function
- Proficient in MS applications e.g., Microsoft Word / Excel / PowerPoint.
- Self-driven, proactive, with high levels of urgency and ownership
- Data-savvy; able to present & explain insights to stakeholders
- Strong problem solving, presentation & communication skills
- Strong number orientation
- Resourceful, adaptable, and teachable
- Driven, resourceful and independent
- Experience in acquiring merchants is an advantage
Basic Qualifications and Skills Required
- An understanding of and passion for e-commerce
- Work experience is preferred (2+ years). Relevant experience in Vendor management, Sales, post sales, Account Management, and Business Development in managing B2B Business.
- Exposure to retail buying, retail planning & allocation, product/project management, marketing or e-commerce will be a plus
- Proven analytical skills and demonstrated ability to manage the business “by the numbers”.
- Excellent written and oral communication and presentation skills. Ability to express thoughts logically and succinctly. Demonstrated active listening skills, highly consultative and solutions-oriented
- Operate in a fast-moving and sometimes ambiguous environment with full control and responsibility of achieving business objectives
- Develop original ideas, approaches, and solutions to typical, unusual or difficult situations or problems
- Ability to work in teams and ultimately focus on delivering results with high standards
About Carorbis
At Carorbis, we believe there is a better way to buy parts for your vehicle. It’s one of the least
understood and least transparent industries. Our goal is to simplify buying auto parts for
everyone through our business, education, and community. We are obsessively passionate about it.
If you're looking to join a fast scaling startup, that is making an impact on millions of car owners by making genuine products accessible > Solving supply issues in the automotive sector > and educating customers, then this is the job for you.
We offer great flexibility with benefits like work from home, paid leaves, flexible hours, and great pay. You will also have an opportunity for exponential growth.
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