Real Estate Marketing Associate

*Vendor Coordination Mandatory*

The Admin Executive will be responsible for managing day-to-day administrative operations, office facilities, vendor coordination, employee support services, and overall workplace management to ensure smooth office functioning.

Key Responsibilities:

Administration & Facility Management

• Manage daily office administration activities and ensure smooth office operations.
• Oversee the day-to-day administrative activities of the office, ensuring all operations run seamlessly.
• Handle office maintenance, housekeeping, pantry, security, and office cleanliness.
• Coordinate AMC, repair, and maintenance activities for office equipment and facilities.
• Monitor office seating arrangements and workspace management.
• Ensure timely servicing and maintenance of AC, electrical, and office utility systems.
• Supervise, coordinate, and support administration activities for other branch offices as and when required.

Vendor Management:

• Coordinate with external vendors, service providers, and contractors.
• Handle vendor negotiations, quotations, comparative statements, and service agreements.
• Track vendor performance and ensure timely service delivery.
• Process invoices and maintain vendor payment records.

Asset, Inventory and data Management:

• Maintain records of office assets, stationery, consumables, and inventory.
• Ensure proper stock availability and control.
• Coordinate asset allocation and movement.
• Maintain admin-related records, contracts, agreements, and documentation.
• Ensure compliance with office safety and company policies.
• Support audit requirements related to administration and facilities.

Employee Support & Office Coordination:

• Support employees with office-related requirements and arrangements.
• Coordinate travel bookings, hotel reservations, transport, and guest management.
• Assist in organizing employee engagement activities, meetings, and events.

Health, Safety & Employee Engagement:

• Ensure office safety equipment and emergency systems are properly maintained and monitored.
• Assist in maintaining compliance with health, safety, and office administration guidelines.
• Organize and coordinate company events, employee engagement activities, annual functions, celebrations, town halls, and other administration-related events.
• Coordinate meeting room arrangements, event logistics, and employee hospitality during official events and visits.

Budget & Cost Control:

• Monitor administrative expenses and support cost optimization initiatives.
• Maintain petty cash and expense records, if applicable.

Strong Product Designer Profile

Mandatory (Experience 1): Must have 2+ years of hands-on Product Design experience in designing digital products, preferably in product-first or high-growth tech companies.

Mandatory (Experience 2): Must have strong end-to-end product design experience, including user research, user journey mapping, wireframing, prototyping, and final UI design for web or mobile products.

Mandatory (Experience 3): Strong expertise in User Experience (UX), Interaction Design, and Visual Design principles, with the ability to craft intuitive and scalable product experiences.

Mandatory (Experience 4): Must have hands-on experience applying user research, usability testing, behavioral analytics, and data-driven design decisions to improve product usability and customer experience.

Mandatory (Experience 5): Proven ability to work closely with Product Managers, Engineering teams, Marketing, and Business stakeholders to define product requirements, ship features, and improve user journeys.

Mandatory (Portfolio) - Must have a strong portfolio of Product Design works, showcasing detailed case studies for both UI and UX (preferably B2C or Fin-Tech projects)

Mandatory (Company): Candidates from well-known product companies, fintech, SaaS, consumer internet, or high-scale technology platforms preferred

Technical Product Support Specialist

Role Overview

As a Technical Product Support Specialist, you will play a key role in enabling smooth product adoption and delivering a high-quality support experience for our customers. You will handle technical product queries, troubleshoot issues, and work closely with engineering, product, and customer success teams to resolve problems efficiently.

This role sits at the intersection of technology, customer experience, and process ownership and is ideal for someone who enjoys problem-solving, learning complex systems, and acting as the voice of the customer internally.

Key Responsibilities

• Serve as the first point of contact for customer product and technical queries via email, chat, and calls
• Troubleshoot common SaaS issues including login and access problems, feature usage questions, configuration errors, and basic integration challenges
• Manage support tickets end-to-end and ensure timely resolution in line with defined SLAs
• Escalate complex or recurring technical issues to engineering or product teams with clear documentation, logs, and reproduction steps
• Collaborate closely with Customer Success Managers to support customer onboarding, adoption, and ongoing usage
• Maintain and regularly update customer-facing documentation, FAQs, help articles, and knowledge base content
• Gather customer feedback, identify recurring issues or gaps, and share actionable insights with product and engineering teams
• Ensure a consistent, reliable, and high-quality support experience for mid-market and enterprise customers

Skills and Qualifications

• Bachelor’s degree in a technical or engineering-related field such as Computer Science, IT, or Engineering
• 2–3 years of experience in SaaS product support, technical support, or application support roles
• Strong analytical and troubleshooting skills with a structured problem-solving approach
• Ability to quickly understand product workflows and explain technical concepts in simple, customer-friendly language
• Hands-on experience with support or ticketing tools such as Zendesk, Freshdesk, Jira, or similar platforms
• Strong written and verbal communication skills with a customer-first mindset
• Familiarity with SaaS products, web applications, and basic system integrations

Ideal Candidate

• Has a strong technical mindset and enjoys understanding how products work in depth
• Is comfortable working with engineers and can clearly articulate issues, edge cases, and customer pain points
• Thrives in a fast-paced, evolving environment and can manage multiple tickets and priorities at once
• Is detail-oriented, process-driven, and takes ownership of issues until resolution
• Views support as an opportunity to improve both the product and the overall customer experience
• Is eager to grow into roles such as Customer Success, Solutions Engineering, or Product Operations

Nice to Have

• Exposure to AI, EdTech, or enterprise SaaS platforms
• Working knowledge of APIs, SSO, LMS, or CRM integrations
• Experience creating help guides, product walkthroughs, or customer training materials

Why Join Us

• Opportunity to work in a fast-growing AI SaaS company transforming enterprise learning
• Direct exposure to enterprise customers and real-world SaaS adoption challenges
• Collaborative culture with clear growth paths into Customer Success, Solutions Engineering, or Product Management
• Chance to contribute to innovative, AI-driven products shaping the future of corporate learning

• 3+ years of relevant experience
• 2+ years experience with AWS (EC2, ECS, RDS, Elastic Cache, etc)
• Well versed with maintaining infrastructure as code (Terraform, Cloudformation, etc)
• Experience in setting CI/CD pipelines from scratch
• Knowledge of setting up and securing networks (VPN, Intranet, VPC, Peering, etc)
• Understanding of common security issues

Introduction:

Tyroo’s Vidtech.ai is one of the largest independent marketing automation cloud built for the video first world. We build softwares and platforms that allow our partners to derive maximum yields on their marketing spends on various video first social platforms. We work on problems that involve building high availability, low latency solutions which require computing optimal decisions using various self-created modules as well as pre-available modules popular in the ML and Big Data world.

We are looking for a back-end developer who has at least 1 years professional experience in building systems on either Python or Node.js and is able to become an anchor/pillar for the team. The role will require you to architect and develop systems/features needed for our marketing automation products. Strong leadership and mentoring skills are also necessary so that the individual can train, educate and manage junior resources.

Key Requirements:

• Must be able to tackle complex business problems by breaking it down into set of simpler problems and architect solutions for the same
• Must exhibit thought leadership and should be committed towards mentoring and team building
• Must have excellent communication skills as the individual needs to collaborate with Business and Product team
• Must be proactive towards changing software development landscape and keep upskilling
• Must be able to contribute in setting up best practices and effective design patterns in complete development lifecycle.

Technical Requirements:

• Must have 1+ years’ experience in developing scalable systems on Python/Node.js with strong grasp on microservices and serverless architectural patterns
• Must have prior experience with databases like MySQL, Elasticsearch, MongoDB, Redis
• Must be exposed to cloud platforms like AWS or GCP and containerization using Dockers
• Must have worked with RESTful APIs and WebSockets
• Must have deep understanding of HTTP, web browsers and token-based authentication/authorization (OAuth, JWT)
• Must be experienced on Version Control Tools (Git) and Package Managers (npm, yarn, pip)
• Must adhere to coding standards and have the habit of doing unit testing along with regular and rigorous code reviews
• Should know about microservices orchestration using Kubernetes, web servers like Nginx/Apache and queuing systems like Kafka/Kinesis

 Act as a liaison between the company and clients, maintaining and strengthening relationships

Respond to client inquiries and concerns, providing accurate and timely information

Assist in the planning and execution of client events and meetings

Collaborate with other teams to ensure successful project completion

Provide administrative support to the Client Relations team, including data entry, scheduling appointments, and managing documents

Conduct research to identify new potential clients and opportunities for business growth

Assist in the development of marketing materials and presentations for clients

Attend meetings and take notes as necessary

Duration: 4 months, Stipend: Rs 3000 per month, Full-time assured ob offer on successful completion of internship.

Requirements

• Bachelor's degree in English Literature, Journalism, Mass Communication or Liberal Arts
• Excellent command over spoken and written English communication
• 2 to 3 years of professional writing experience
• Great time management & task management skills
• Exceptional primary and secondary research skills
• Comfortable with working in an agile environment
• Comfortable with or open to learning how to use tools such as WordPress, Google Analytics, SEMRush, Zoho PageSense, and Microsoft Office
• Conduct research to find new and engaging content via search engines, social media platforms, authoritative websites, content generation tools, etc.
• Create content for articles, web pages, infographics, e-books, white papers, and other marketing material related to our language services and the industry
• Ensure all content is as per the brand's guidelines, including brand tone, content structure, formatting, etc.
• Write regular articles specific to language services for the company's blog and on behalf of the company for various other credible platforms
• Possess basic knowledge of blog publishing on WordPress
• Collaborate with the design team for producing visually-engaging content
• Create compelling ad copies for marketing
• Work within set deadlines and produce content accordingly
• Show a passion for SEO and current trends but with expertise in writing for people, rather than machines