Bidding & Lead Generation Specialist

Responsibilities:

• Work experience in IT operations in mid to enterprise size environments.
• - Must have a strong understanding of industry trends and Customized Drupal development (content management system).
• - Hands on Experience working with Drupal, PHP/MySQL, JavaScript, and jQuery, JSON/XML formats.
• - Good experience in developing Customized Modules using Drupal and integrate it with the system.
• - Must have a good experience as a Backend Drupal Developer, with good understanding to consume data from Backend layer and pass it to Frontend.
• - Responsible for designing and implementing the functionality and turn it into a working feature.
• - Good understanding of Site Development.
• - Ensuring the communication between Frontend and Backend layers.
• - Responsible for High Performance and availability of the system and managing all technical aspects of Drupal CMS.
• - Work closely with front-end developers and customers to ensure an effective, visually appealing, and intuitive implementation.
• - Good communication skills.

Development Projects

Backlog Create: Work with cross functional teams to breakdown the quarterly objectives into tasks and create backlog in Jira

Groom: Review the backlog regularly for each product / team and keep the items up-to-date and prioritized

Planning: From the backlog create sprint plans for all our products and cross functional teams every two weeks

Estimation: Ensure all the tasks in sprint have assignments, estimates added in Jira and the time spent is recorded

• Ensure all the tasks in sprint have start and end dates - Scheduling, Tracking, Releases
• Work with team to plot the tasks in the sequence as they would be delivered to ensure the planning is realistic
• Attend regular sprint meetings and monitor the progress against the plan o Find out the dependencies and work with cross functional teams to resolve them. 
• Find out the risks, create plans to mitigate them
• Work with cross functional teams to determine the scope of each release o Prepare release plans
• Review the release progress regularly 
• Manage the dependencies and risks

Documentation

• Process Documents : Document the processes that the teams follow and their life-cycle

• Product Documents : Work with cross functional teams to ensure the documentation artifacts are created for each release, reviewed and signed off before the release

Reporting : Weekly Progress Reports o Sprint Reports

Communication

Apart from regularly reporting the project manager need to be able to communicate with teams and management on a day-to-day basis on ongoing product development and release activities to be effective

Customer Projects

• Meet regularly with customers to understand the issues, solution to the use-cases, update implementation schedule and key milestones                                                                                                                   
• Work with customers to plans, schedule and execute the deployment, integration, upgrade, migration activities                                                                                                                                                                                                                                                                                                                 Obtain feedback on product and service performance and take them to management and cross functional teams to ensure they are added to the product backlog                                                                                                                   
• Serve as the primary voice of the customers within Acceldata and advocate on customers’ behalf                                                                                                                   Engage in and coordinate efforts to provide customer support and solutions by leading cross-functional efforts to ensure customer success                                                                                                                   
• Attend periodic business review meetings, as required, to provide progress on specific customer accounts                                                                                                                   Develop and manage improvement strategies for customer success. Hold retrospective reviews after every key milestone, document the outcomes and ensure the actions are implemented                                                                                                                   
• Coordinate with the Site Reliability team to drive value with key accounts
• Prepare periodical reports on customer’s health and report out to management to identify customer experience risks and drive internal change to support continuous customer experience improvement                                                                                                                                                                                            

Knowledge, Skills and Experience:                                                                                                    

• To succeed at this job, you must have 5 - 8 years of experience in managing development projects   
• 3 - 5 years of experience in managing releases /roll out to customers 
• Be Customer Success driven to Have strong leadership and influencing skills 
• Have the ability to track and manage multiple customer programs from inception to implementation o Be able to collect, analyze, present data in support of recommendations 
• Possess the ability to foster working relationships and establish trust across the organization both internally and with customers.

Roles & Responsibilities:

• Ensure that the equipment specified is correct for the installation.
  · Produce system schematics including audio, video, control, power.
  · Produce rack layouts.
  · Design metalwork work such as input plates and wall boxes
  · Work closely with the project managers and clients to ensure that all requirements specified are
  accounted for.
  · Communicate any site requirements such as IT and FM dependencies.
  · Co-ordinate the production of M&E drawings with the CAD team
  · Communicate required system functionality to the control system programmer.
  · Liaise with 3rd party trades/subcontractors to ensure smooth integration.
  · Test system racks to ensure they meet the requirements identifying and rectify faults prior to shipping.
  · Commission equipment to the highest standard on site, including programming of audio DSP’s, setup
  of digital video systems and setup of video conferencing systems.
  · Provide technical support for the duration of the project.

Skills Required:

• Excellent technical knowledge of AV & VC equipment from all major brands.
  · An up-to-date understanding of the AV marketplace including products and trends.
  · Excellent verbal and written communication skills
  · Excellent problem solving and troubleshooting skills
  · Excellent organizational skills and the ability to work on multiple projects
  · Good understanding of IT and networks
  · Good understanding of Microsoft Office including Excel and Word
  · CAD / Visio experience for the production of detailed schematic to company standards
  · Manual handling tasks will be required when necessary for moving equipment.