BUSINESS DEVELOPMENT ASSOCIATE

Job Title: Manager Information Security – IT

Job Purpose: Acting in a key technical management & execution capacity to provide a conduit between IT teams and key business stakeholders in your functional area of IT Security to ensure MSR information technology needs are managed consistently, following professional IT and global standards, and delivered with a high level of quality and customer satisfaction.

Reward level: Middle Management

Job Location Gurgaon

Experience 10+ years

Relevant Experience 7+ years

Reporting to: General Manager

Qualification: Bachelor’s degree in IT

Key Deliverables:

·        Provide support as Lead auditor towards ISMS and PIMS policies, procedures, and guidelines and perform regular review and update.

·        Perform deep assessment to gather evidence of continuous compliance with ISO 27001:2022 and ISO 27701:2019, DPDPA, IT Act and Cert In Regulation including audit logs, records of reviews, timely closure of open audit and risks and sharing the report with management.

·        Conduct regular, documented information security and privacy risk assessments identifying assets, threats, vulnerabilities, likelihood, and impact with stakeholders.

·        Prioritize identified vulnerabilities, detailed findings, remediation recommendations, trending reports on vulnerability posture towards closure with stakeholders.

·        Development and implementation of a comprehensive, ongoing security awareness and training program for all employees.

·        Encourage secure behaviours among colleagues and reinforce the importance of information security and privacy in daily operations.

·        Prepare regular report on overall information security posture, GRC maturity, and risk landscape to relevant stakeholders

·        Ability to collect lessons learned from incidents, audits, and assessments to drive continuous improvement in ISMS/PIMS and security processes.

Key Relationships:

·        Internal IT and business customers in MSR.

·        Global IT Vendor, market and global (HQ) colleagues, Local vendor partners

·        Internal staff - direct reports (where applicable)

·        IT vendors, contractors (where applicable)

Knowledge Skills and Abilities:

·        Must possess and demonstrate ISO 27001 Lead Implementer/Auditor and ISO 27701 Lead Implementer/Auditor certifications and knowledge.

·        In depth understanding of IT Act, DPDPA, Cert In regulations, CIS Controls as well as UK DPA and ISO 31000

·        Good to have certification on CISM (Certified Information Security Manager), CISSP (Certified Information Systems Security Professional) and Cloud Security certifications (e.g., CCSK, CCSP, vendor-specific like AWS Security Specialty)

·        Familiarity with common vulnerability scanning tools like Qualys (features, reporting, agent-based vs. network scans) and Cloud Security Posture Management (CSPM) tools like Wiz (cloud service provider configurations, misconfigurations, compliance checks in AWS, Azure, GCP).

·        Understanding of various penetration testing types (e.g., network, web application, API, mobile, cloud) and methodologies

·        Knowledge of common attack vectors and exploitation techniques like MITRE ATTACK and DEFEND framework.

·        Basic to intermediate knowledge of common security controls and technologies (e.g., firewalls, EDR, Cloud Security, VAPT tools, SIEM, WAF, DLP, encryption).

·        Understanding of network protocols, operating systems (Windows, Linux), and common application architectures.

·        Knowledge of audit principles and practices (internal and external audits).

·        Understanding of corrective action planning and non-conformity management.

·        Understanding of third-party risk management principles and vendor due diligence processes.

·        Excellent technical writing skills for creating clear, concise, and comprehensive security policies, standards, and procedures.

·        Ability to analyse complex risk data and present actionable insights.

·        Hands-on experience with Qualys for configuring scans, analysing reports, and managing vulnerabilities.

·        Hands-on experience with Wiz CSPM for monitoring cloud environments, identifying misconfigurations, and generating compliance reports.

·        Proficiency with GRC platforms or tools for managing policies, risks, and controls

·        Exceptional verbal and written communication skills to articulate complex security concepts to technical and non-technical stakeholders

·        Ability to build strong relationships and collaborate effectively with diverse teams (IT, Legal, HR, Development, Business Units).

·        Skills in influencing behaviour and driving change across the organization to improve security posture.

·        Strong analytical skills to diagnose security issues, identify root causes, and develop effective solutions.

·        Ability to critically evaluate security controls and identify gaps.

·        Contract review and negotiation skills specifically for security-related services.

·        Ability to effectively manage vendor relationships and performance.

·        Ability to develop and deliver engaging security training sessions and awareness campaigns.

·        Ability to stay updated with the latest security threats, vulnerabilities, technologies, and regulatory changes.

·        Capacity to quickly learn and adapt to new tools and methodologies.

·        Meticulous attention to detail in policy creation, audit documentation, and vulnerability analysis.

·        Ability to act calmly and effectively during security incidents and contribute to incident response efforts.

mail updated resume- etalenthire[at]gmail[dot]com

satish: 88O 27 49 743

Key Responsibilities:

• Handle escalated voice calls transferred by L1 agents or supervisors.
• Provide expert-level support for complex issues and ensure timely resolution.
• Maintain ownership of tickets through resolution, keeping customers informed throughout the process.
• Coordinate with internal teams (Product, Engineering, QA, etc.) to resolve technical issues.
• Identify patterns in escalations and suggest process/product improvements.
• Document solutions, create knowledge base articles, and provide feedback to the L1 team to reduce future escalations.
• Meet or exceed defined KPIs such as First Call Resolution (FCR), CSAT, and Average Handling Time (AHT).
• Ensure adherence to SLAs and internal escalation protocols.
• Act as a mentor and point of contact for L1 agents when guidance is needed.

Requirements:

• 2–4 years of experience in customer support, with at least 1 year in L2 or escalations (voice process).
• Strong verbal communication skills with fluency in [English/Other relevant language].
• Experience with CRM and ticketing tools (e.g., Zendesk, Freshdesk, Salesforce).
• Ability to handle high-pressure situations and demanding customers with empathy and professionalism.
• Technical troubleshooting experience preferred (based on industry – SaaS, Telecom, FinTech, etc.).
• Willingness to work in rotational shifts or weekends, if required.
• Bachelor's degree or equivalent preferred.

Key responsibilities:

1. Record, classify, and summarize financial transactions accurately.

2. Handle daily processing of invoices, receipts, payments, and other financial documents.

3. Maintain and update accurate financial records in accounting software (e.g., Tally, QuickBooks, SAP).

4. Oversee the entire sales process, including the creation and processing of Sales Orders, Invoices, and Delivery Notes.

5. Efficiently manage accounts payable and receivable.

6. Provide timely and accurate Debtors and Creditors Ageing reports.

7. Perform monthly bank statement and general ledger account reconciliations.

8. Assist in the preparation of monthly, quarterly, and annual financial reports and statutory reports.

9. Ensure the proper management of statutory accounts.

10. Manage inventory accurately and ensure proper documentation related to inventory movements.

11. Assist senior management with tax-related matters and filings.

12. Maintain and update the Labor Register, Sales Register, and Purchase Register.

13. Provide support in ensuring accurate documentation and communication between departments.

The ideal candidate is an analytical team player who will be responsible for getting things done, identifying the critical issues within the existing product, skilled in problem solving, planned execution and finally evaluating the solution. Ability to work with a team of high performing individuals, also work cross-functionally to complete product roadmaps and discover new opportunities.

Work Responsibilities:

1. Work closely with senior leadership in Product, Technology, Business, Marketing and Design team to articulate business needs to actionable product requirements.
2. Take complete ownership of the products, refining the existing features in the product. Working on new features, identifying the user requirements and ultimately improving the lifetime of the users using our product.
3. A basic understanding of qualitative and quantitative methods for user research. Establish a closed feedback loop with users & Synthesizing user needs and insights into simple yet delightful experiences.
4. Periodically conduct user-research, industry analysis, competitor mapping and ideate on what to build next. Compile information from various sources to formulate a current picture of the company and market.
5. Improving the user journey, reducing the drop-off rates.
6. Obsess with data, define and track key metrics and draw actionable insights using data. Establish KPIs, and conduct quality assessments
7. Help define Product Roadmap for new offerings aligned with the broader company vision and yearly targets
8. Work with cross-functional team to take something from idea to hands of users
9. Maximize the efficiency of all business procedures, Dissect product analytics and user behavior patterns into meaningful insights that grow the product.

Skills Required:

• Tech background with a good understanding of technology, data and building products. 2-6 years of experience in Product Management, Software Development, Analytics or similar roles in a consumer internet product set-up.
• A strong product sense, attention to the little big details, and eye for good visual design.
• Capable of taking business metrics, requirements or user problems and breaking them into workable product requirements, and leading the development of identified features
• Excellent presentation & communication, problem-solving, organizational and analytical skills to get the team on board with your vision
• Able to multitask, prioritize, work autonomously and with great time management skills
• Prior track record of working with product team from research phases through engineering to success would be highly preferred.

Roles and Responsibilities:

• Planning a new feature or planning to enhance an existing one
• Developing new features
• Fixing existing/new bugs
• Adding tests to the current test kit

Desired Candidate Profile:

• Deep understanding of JavaScript and Angular Framework
• Understanding of Git and pull requests
• Clear written and spoken communication skills
• Excellent analytical skills
• 2+ years in web development using Angular

We're looking for a QA Engineer to help with manual testing as well as introduce automation to our processes where possible. Candidates will need to be familiar with and able to write scripts, set up automation processes, and familiarise themselves with the products we build (web and mobile apps).

• The role will also require you to document test cases with an understanding of what the product does and how the end-user might approach it.
• Understand functional and non-functional testing requirements of web and mobile applications.
• Document functional testing scenarios and cases, for manual testing of API functionality using Postman and manual testing of User Interface elements (web, mobile, and mobile web)
• Identify or create data for testing
• Execute test cases and record status
• Log defects identified and track them through retesting and closure
• Debug using ADB commands and tools like Charles Proxy to primarily identify the root cause of failures.

Skill:

• Good understanding of mobile and web applications functionality
• Good understanding of how APIs work functionally
• Strong knowledge of software QA methodologies, tools, and processes
• Experience in writing clear, concise, and comprehensive test plans and test cases
• Hands-on experience with both white box and black box testing
• Non-functional testing of mobile applications including but not limited to battery analysis, GPU overdraw, responsiveness, etc.

1. Perform full life cycle software development
2. Test and evaluate the technical aspects of every decision
3. Review codes and assess code quality
4. Provide timely solutions to issues
5. Develop a server-side code for high-volume web-based applications
6. Create and develop web user interfaces with Web API as back-end
7. Implement analytics and monitoring routines
8. Knows how to SQL queries for the requirements & Stored Procedure / Entity framework
9. 2-3 Experience with and good knowledge of C, C++, C# and database technology .
10. 2+ years of experience with .NET MVC and web-based development
11. Experience with ASP.NET MVC, jQuery, Web API, Restful Service
12. Experience on Angular will be preferred

• Key expertise areas: Client Server realtime communication, MYSQL-POSTGRES database
• Web protocols like: HTTP, MQTT and Web Sockets, Deadlock detection and locking techniques for mutual exclusion, hyper thread and multi threading server model
• Cloud based application management and interfacing it with 3rd party services, Payment gateways and REST APIs.
• Candidates with experience in Golang will be preferred
• Working experience in a Product StartUp (Internet/E-commerce) building scalable applications.
• Hands on experience in system architecture and gaming apps
• Good spoken and written communication skills.
• Good team player.
• Sharp analytical abilities with proven design skills
• Able to think critically of the current system in terms of software development
• Expertise in Golang, AWS cloud computing, Frontend languages like HTML, CSS, Javascript