Presales Executive

We are looking for an enthusiastic Telemarketer to generate sales either by cold calling or answering requests in a fast-paced environment. You will be responsible for influencing existing or potential customers to buy products or services.

Website: http://www.goadsindia.com

Job Locations: Ahmedabad

Experience: 0 to 3 yrs.  

Responsibilities:

• Cold call people using a given phone directory to sell products or solicit donations
• Answer incoming calls from prospective customers
• Use scripts to provide information about product’s features, prices, etc. and present their benefits
• Ask pertinent questions to understand the customer’s requirements
• Persuade the customer to buy by demonstrating how merchandise or services meet their needs
• Record the customer’s personal information accurately in a computer system
• Deal with complaints or doubts to safeguard the company’s reputation
• Keep records of calls and sales and record useful information 

Requirement:

• Proven experience as a telemarketer or similar sales/customer service role
• Proven track record of successfully meeting sales quotas preferably over the phone
• Working knowledge of relevant computer programs (e.g. CRM software) and telephone systems
• Excellent communication and presentation skills
• Proficient in English
• Skilled in negotiation and dealing with complaints
• Persistent and results-oriented
• Patient and able to handle customer rejection 

3 to 7 years of Overall testing experience.

 Test Automation Experience with the tool Selenium or Katalon.

 Should have experience in Test Automation Framework like TestNG and Cucumber

Framework.

 Able to manage test activities in medium to large projects.

 Demonstrates appropriate interpersonal skills required to establish effective working

relationships with clients and/or business partners.

 Should be familiar with the Software Testing tools, techniques and market trends.

 Should review user and functional requirements and provide feedback; they will

Informally test early versions of functionality and develop increasingly complete test

scripts and traceability.

 Participate in test execution and monitor the progress of execution.

 Proactively engage with all team members including developers, business users and

business analysts.

 Writes, reviews and executes formal test scripts including setup and data

requirements, procedures and expected results

 Able to provide direct input to project estimates and documentation (Project Plan

document, URS, FRS, Design docs)

 Reviews project requirements, plans and prototypes and providing input.

 Agile/ Scrum experience.

 Katalon Tool knowledge is preferable.

 Clinical domain knowledge is preferable.

Overview

As an engineer in the Service Operations division, you will be responsible for the day-to-day management of the systems and services that power client products. Working with your team, you will ensure daily tasks and activities are successfully completed and where necessary, use standard operating procedures and knowledge to resolve any faults/errors encountered.

Job Description

Key Tasks and Responsibilities:

Ensure daily tasks and activities have successfully completed. Where this is not the case, recovery and remediation steps will be undertaken.

Undertake patching and upgrade activities in support of ParentPay compliance programs. These being PCI DSS, ISO27001 and Cyber Essentials+.

Action requests from the ServiceNow work queue that have been allocated to your relevant resolver group. These include incidents, problems, changes and service requests.

Investigate alerts and events detected from the monitoring systems that indicate a change in component health.

Create and maintain support documentation in the form of departmental wiki and ServiceNow knowledge articles that allow for continual improvement of fault detection and recovery times.

Work with colleagues to identify and champion the automation of all manual interventions undertaken within the team.

Attend and complete all mandatory training courses.

Engage and own the transition of new services into Service Operations.

Participate in the out of hours on call support rota.

Qualifications and Experience:

Experience working in an IT service delivery or support function OR

MBA or Degree in Information Technology or Information Security.

Experience working with Microsoft technologies.

Excellent communication skills developed working in a service centric organisation.

Ability to interpret fault descriptions provided by customers or internal escalations and translate these into resolutions.

Ability to manage and prioritise own workload.

Experience working within Education Technology would be an advantage.

Technical knowledge:

Advanced automation scripting using Terraform and Powershell. 

Knowledge of bicep and ansible advantageous. 

Advanced Microsoft Active Directory configuration and support.

Microsoft Azure and AWS cloud hosting platform administration.

Advanced Microsoft SQL server experience.

Windows Server and desktop management and configuration.

Microsoft IIS web services administration and configuration.

Advanced management of data and SQL backup solutions.

Advanced scripting and automation capabilities. 

Advanced knowledge of Azure analytics and KQL.

Skills & Requirements

IT Service Delivery, Information Technology, Information Security, Microsoft Technologies, Communication Skills, Fault Interpretation, Workload Prioritization, Automation Scripting, Terraform, PowerShell, Microsoft Active Directory, Microsoft Azure, AWS, Microsoft SQL Server, Windows Server, Windows Desktop Configuration, Microsoft IIS, Data Backup Management, SQL Backup Solutions, Scripting, Azure Analytics, KQL.

• Coordinating with internal (operation, sales) and external stake holders (Client POC)
• Ensuring that customers receive the quickest service possible
• Assisting representatives in handling disappointed customers
• Determining a course of action to resolve customer problems
• Training newly hired customer service representatives

Desired Candidate Profile

• Graduates from tier 1/2 engineering / management colleges
• 3-5 years of experience in B2B Client Servicing
• Proven track record of handling escalations
• Team handling and monitoring capabilities
• Ability to adapt quickly to a new environment     

Roles & Responsibilities:

• Responsible for improving the company's organic search results.
• Creates and launches SEO campaigns, identifies areas of improvement.
• Expertise in building high-quality links from reputed sites.
• Strong experience in on-page and off-page link building activities.
• Ability to build/manage a team and motivate them to achieve the team objective.
• Review and analyze areas that need to be improved, deleted, or revised, prepare detailed strategy reports.
• Compile and present SEO performance reports.
• Identify the least expensive but most powerful and profitable keywords for the website.
• Ensure websites are filled with optimal keywords and Consult with the Tech team to improve SEO wherever required.
• Executing weekly technical audits to identify issues and bugs.
• Perform keyword research to optimize existing content and uncover new opportunities.
• Provide SEO analysis and recommendations in coordination with elements and structure of websites and web pages.
• Provide recommendations and execute strategies for content development in coordination with SEO goals general and keyword specific.
• Help to create and support marketing content to socialize and use for social media purposes.
• Should be an individual contributor as well as the ability to manage a team.

Requirement:

• Any BE Graduate or Equivalent degree holder.
• 3 to 8 years of experience.
• Candidates with previous Ed-tech /E-learning/ E-Commerce experience will be preferred.
• Should be a self contributor.
• Excellent verbal and written communication skills.
• Ability to multitask and remain organized in a fast -paced environment.

Remuneration: Best in the Industry.

Job Location:  Bommanahalli, Hosur Road, Bengaluru

Notice Period: Immediate