Customer Support Specialist

Responsibilities:

• Proactively engage with potential clients through outbound/inbound calls to introduce Firmway's software solutions and services.
• Identify and qualify prospects by understanding their business needs and explaining how our software can meet their requirements.
• Deliver persuasive sales pitches to create interest and excitement about Firmway's software and setup meetings on a daily basis for the sales team.
• Effectively handle objections and address any concerns or questions raised by potential clients during the conversation.
• Maintain accurate and detailed records of all interactions with clients in the CRM system.
• Follow-up with the prospects before the scheduled meeting and get them to join the call.
• Meet or exceed weekly and monthly targets for setting up qualified meetings with potential clients.
• Stay up-to-date with industry trends, product knowledge, and competitor offerings to effectively articulate our unique value proposition.
• Provide feedback to the marketing and product development teams based on clients' insights and needs.
• Continuously strive to improve sales techniques, product knowledge, and objection-handling skills. 

As a customer success manager your goal will be to provide outstanding customer service to our clients by developing effective customer service procedures, implementing customer loyalty programs, and Improve customer experience and customer satisfaction (Customer Love metrics)

• Be the single point of contact for all your customers from the time they sign the contract.
• Establish a trusted relationship with them and help them succeed with QDC through product adoption and delivering value promised.
• Understand the customer’s goals, org structure, key challenges, and define their success.
• Work with sales and on-boarding team to plan and execute a seamless customer on-boarding process, ensuring a smooth ‘go live’.
• Identify customer insights and pain points and help shape the product roadmap by providing active feedback to the product team.
• Proactively identifying and prioritizing resources and effort according to perceived risk, potential growth, strategic value and renewal timeframe, making sure subscriptions are renewed timely.
• Monitor at-risk customer behavior and carry out activities to retain them.
• Own churn and expansion for all your accounts.
• Identify opportunities for portfolio growth and contact customers for upsells.
• Work towards turning customers into advocates of QDC.
• Collaborate with the Marketing team to build customer case studies, testimonials, and referrals. 

• At least 2+ years of work experience in a customer-facing role such as Customer Success, Account Management and Sales, etc.
• Ability to understand a software product and its nuances very well.
• Excellent written and verbal business communication skills.
• Strong problem-solving skills, technical and analytical aptitude with the ability to quickly learn and adopt technical products.
• Ready to work during US hours - in future

We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.

We believe in 

• Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adapt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like https://www.youtube.com/watch?v=EbB828K28zs&;feature=emb_title">these.
• Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups buildinghttps://valuesaas.co/"> value SaaS
• Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.

Our impact so far

• 3 Billion garments processed through QDC Dry Cleaning Cloud
• 47 countries
• 1000+ Paid subscribers
• 5000+ Users
• All this could be achieved with a nimble team of 20 from our single office in Noida

• Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
• Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
• Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.

Our client is a leading mid-market investment bank with strong practices around M&A, PE, Capital Markets, Institutional Equities, Wealth Management, Insurance Broking & Portfolio Management Services. 

Candidate shall be responsible for:

• Relationship management focusing on acquiring and nurturing mid-sized & large Corporates.

• Own the overall sales strategy on lead management, team & targets for your region focusing profitability and market share.

• Strong network across C-level executives of large & mid-sized corporates. • Build the overall sales playbook, training and recruit a sales team to grow quickly across the region.

• Design value proposition/ client acquisition pitches and knack of closing deals efficiently 

• Update and educate oneself continuously on happenings in marketplace, local environment, opportunities etc. which have direct bearing on local operations. • Ensure all necessary knowledge enhancement efforts (including certifications wherever applicable). 

• Good networking with the Insurance Companies / TPAs & other key stake holder relevant to insurance broking arena.

Requirements

Qualification: MBA (Finance / Marketing) or equivalent degree from Tier I & II campus.

Experience: 6 to 10 years of exp in General Insurance Broking / Sales mainly into relationship management.

Other Requirement: 

• Superior technical skills required to understand and propose products or solutions by focusing on client requirements.

• Demonstrated ability to manage multiple stakeholders, communicate effectively with executives and balance competing priorities.

• Strategic thinker with excellent communication skills and attention to detail, as well as having the ability to communicate complex details simply.

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Roles and Responsibilities:-

Schedule and post content on social media accounts, boost engagement, and manage community interactions as part of the social media management team. 📅✨💬

Review designs for errors, obtain approval, and transfer final designs to the appropriate drive folders. ✔️🎨💻

Collaborate with the content calendar design team to assemble content from writers and designers into a comprehensive content calendar. 🤝📆🖌️

Conduct market research and assist in the development of digital marketing strategies to drive brand awareness, increase website traffic, and generate leads. 📊🔍📈

Knowledge of Canva to develop basic content for social media. 🎨📷🔧

Exceptional copywriting skills to craft compelling and catchy content for social media posts. ✍️🔥🎯

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Stipend- INR 5000/month 💰💸

Don't miss out on this incredible opportunity to gain practical experience, refine your skills, and make your mark in the digital marketing industry! Apply now and kickstart your career with Marktecons! 💼🌟🚀

Marktecons is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all interns. 🌈🤝

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• Research, design and build highly reliable, available, and scalable platforms.
• Explore design implications and work towards an appropriate balance between functionality, performance, and maintainability.
• Lead by example, mentor, and guide team members on everything from structured problem solving to development of best practices.
• Own large technical deliverables and execute in an exemplary way
• Be able to conceptualize and develop prototype quickly
• Working with a cross-discipline team (Design, Product, Engineer, Operations, Sales, Marketing).
• Active participation in the hiring process to bring quality engineers in the team. 
• Lead-out team meetings, stand-ups, and architecture/design discussions
• Writing bug-free code, participating in code reviews, designing/architecting systems of varying complexity and scope, and creating high-quality documentation supporting the design/coding tasks
• Identify areas of improvement in our frameworks, tools, processes and strive to make them better.
• Researching new technologies and adapting them to BeyondSkool’s requirements
• Own and commit to all your work, and be accountable for your results
• Using and understanding code from Open-Source projects
• Participate in a culture of code reviews, writing tech specs, and collaborating closely with other people
• Produce highly reliable systems that are thoroughly tested and benchmarked.
• Develop multi-tier scalable, high-volume performing, and reliable user-centric infrastructure that operates 24x7
• Scale distributed applications, make architectural trade-offs applying synchronous and asynchronous design patterns, and deliver with speediness and quality.

• Bachelor's degree in Computer Science or any other relevant field.
• Experience of 5 - 7 years as a back-end engineer preferably in a microservice environment.
• Strong proficiency of Node.js and frameworks available for it such as Express.js
• Strong proficiency in Javascript and TypeScript

• Must have worked building 2+ backend system using node.js and Express.js
• Strong understanding and experience of creating highly scalable and complex database design.
• Good understanding of Data Modeling using RDBMS and NoSQL (Cassandra, MongoDB, ElasticSearch, Redis) data stores
• Strong problem-solving skills with a good understanding of data structures and algorithms
• Strong understanding of front-end technologies, such as HTML5, and CSS3
• User authentication and authorization between multiple systems, servers, and environments
• Experience of creating highly scalable, fault tolerant, resilient distributed systems
• Strong knowledge of creating scalable system design and good understanding of microservice based architectures
• Understanding of caching enabled, PubSub and event driven architectures
• Hands on experience and good knowledge of AWS services
• Understanding automated testing platforms like selenium and unit tests like Chai, Mocha, Jasmine etc
• Proficient understanding of code versioning tools, such as Git
• Curiosity to explore the cutting-edge technologies and bake them in the products.
• Zeal and drive to take end to end ownership.

Responsibilities :

1. Set up marketing email automation.
2. Deploy emails and email templates and analyze results.
3. Set up marketing landing pages, product carts, and coupons.
4. Analyze revenue from marketing campaigns and produce reports, including updates on the progress towards goals for new subscribers and renewal marketing and recommendations for improvements.
5. Assist with maintaining, updating, and ensuring the accuracy of our marketing database and lists.
6. Maintain and manage lead gen efforts.
7. Collaborate with other team members and departments on marketing projects and opportunities.
8. Write and edit marketing copy, messages, and campaigns.
9. Set up print marketing materials.
10. All other responsibilities as assigned.

Requirements :

1. An associate degree or higher, preferably in marketing or a related field
2. Excellent written and verbal communication skills
3. Excellent ability to write and edit marketing copy
4. Experience with email marketing
5. Knowledge of basic HTML
6. Ability to work in a fast-paced environment

What you need to have:

We focus on client adoption of disruptive technologies, technology architecture and providing specialized skills related to integration, custom software engineering, testing, application modernization, agile and more. We help our clients with the most complex projects including working in open web platforms, DevOps platforms as well as intelligent Computing and Architecture enhancement.

We are looking for hands on, smart thinking Applications developer to join our fast-growing team of talented professionals. You will have the opportunity to work on large enterprise solutions and deliver solutions that deliver business performance for our customers.

WORK YOU’LL DO

• Design and develop microservices/APIs using either Java/Spring boot, ISTIO, Kubernetes, Docker, CI / CD Pipelines
• You would scale micro services using Kafka or similar messaging systems.
• Collaborate with clients, architects, and application architectures to understand the operational objectives and purpose of the future system integration.
• Understand the points of integration between the different systems and highlight the potential risks associated with the delivery of solutions
• Collaborate with Functional Designers and Developers in order to find best solutions
• Produce detailed functional and technical specifications.
• Assist in producing solutions with threat assessments and associated security awareness.
•  

WHAT WE ARE LOOKING FOR

• 5- 8 years of hands-on experience designing and developing microservices using either Java/Spring Boot
• 3-5 years of experience with system integration
• Minimum of 3 years of relevant experience with API concepts and technologies such as REST, JSON, XML, SOAP, YAML, GraphQL, and Swagger
• Experience developing within agile methodology using CI/CD pipeline
• Experienced in 3-tier, n-tier, cloud computing, microservices architectures and SOA.
• Good knowledge of integration architectures
• Experience supporting and/or implementing complex integration projects
• Excellent client management skills
• Experience with Data modelling would be an asset

QUALIFICATIONS

• Experience of working in an Agile Environment
• Ability to drive design from Stories and Requirements
• Adept at UML, Design Patterns, Reusable Services Development,
• Knowledge on Scaling Microservices

Ideal Candidate Profile (Essential Attributes)

• Expertise and Prior experience in JavaScript environment [Node JS/ PHP/ React JS/ React Native]
• Prior work experience in B2C start-ups (unicorn scale)
• Excellent coding skills with experience in building system architecture, databases
• Exposure to version control, documentation tools, progress management tools
• Must have built application from scratch and scaled to a sizable user base.

Desirable Attributes

• Experienced to work in agile environment
• Prior experience to host applications on cloud
• Able to work in fast paced evolving environment
• Ability to learn and adopt new tools/ technology

Target Industry/Sector

• Consumer Internet Companies – B2C

Key Responsibility Areas:

This will include but not limited to

• Development and building of large-scale applications which is scalable, high performing and resilient
• Understand product requirement and develop/deploy end-to-end scalable technology systems for our ed-tech business
• Setting up the technology infrastructure to host website and apps for our customers
• Integrate third party tools as per the product requirements
• Own the development and operations of our website, apps and database
• Regularly manage, test and fix issues related to security and performance
• Continuously strive to meet the development timelines with minimum bugs
• Maintain good coding practices to ensure quality, documentation, low maintenance
• Work closely with product owner, business owner and testing team to ensure timely and satisfactory product release
• Regularly stay in touch with technological changes in the industry and implement necessary changes to keep our technology ecosystem updated
• Any other items as deemed necessary for effective functioning and growth of the function

To know more about Centum Learning Ltd. please use the below links.

Brochure: http://centumlearning.com/documents/Centum_Brochure.pdf">http://centumlearning.com/documents/Centum_Brochure.pdf              

Website: http://www.centumlearning.com/">http://www.centumlearning.com/