Customer Success Manager

at Appknox

Customer Success Manager

Appknox

Company

Home

Customer Success Manager

at Appknox

Posted by Vasudha Srivastav

2 - 4 yrs

Best in industry

Bengaluru (Bangalore)

Skills

Customer Relationship Management (CRM)

Customer Success

SaaS

Customer Service

Customer Retention

Hubspot

Voice of the customer

A Bit About Us:

Appknox is one of the top Mobile Application security companies recognized by Gartner and G2. A profitable B2B SaaS startup headquartered in Singapore & working from Bengaluru.

The primary goal of Appknox is to help businesses and mobile developers secure their mobile applications with a focus on delivery speed and high-quality security audits. Appknox has helped secure mobile apps at Fortune 500 companies with Major brands spread across regions like India, South-East Asia, Middle-East, US, and expanding rapidly. We have secured 300+ Enterprises globally.

We are a 50+ incredibly passionate team working to make an impact and helping some of the biggest companies globally. We work in a highly collaborative, very fast-paced work environment. If you have what it takes to be part of the team, we are excited and let’s speak further.

The Opportunity:

Customer Success contributes to our efforts to enhance and transform the Appknox customer experience via a customer-centric approach (building and maintaining relationships, proactively identifying potential crises that may be detrimental to the user experience, meeting, and exceeding customer expectations). Thus, helping to differentiate Appknox.This position provides the opportunity to tame different use cases across multiple industries and interact with some of the smartest individuals from other fast-growing companies that are our customers. We see this role requiring an intersection of three key skills – Business Acumen & Problem solving, Product Perspective, and People Skills.

Responsibilities:

Manage a portfolio of current customers.
Understand the customer’s goals, establish a trusted relationship and ensure that they are successful in achieving their business goals using Appknox.
Own the customer lifecycle journey from onboarding to adoption, renewal, and growth.
Organize, analyze, prioritize, and share customer feedback with concerned stakeholders to ensure we always consider the voice of the customer.
Drive live demos and product implementation for your customers when onboarding and support existing clients on issues and tickets.
Prepare and collate all materials and participate with customers on QBR exercises to address existing gaps and identify new opportunities/use cases.

What An Ideal Candidate Would Look Like:

2+ years of working experience in a customer-facing role such as Customer Success, Technical Account Management, Customer Onboarding roles at SaaS companies.
Good communication skills especially with Enterprise customers from around the globe are necessary.
Must have experience in upselling, cross selling and gauge customer requirements.
Must have good presentation skills and hold of understanding customer’s business requirements.
Will have worked on KPIs - customer retention, upsell revenue, cross sell revenue, QBR(Quarterly Business Reviews), referrals.
Knows how to be the customer's voice in the company to ensure they get maximum value from upcoming product features.
Must have experience of tracking product usage and instrumentation for Customer Success Management.
May have experience driving customer advocacy programs along with Sales and Marketing teams to build customer referral, customer case studies and testimonials.

Work Expectations:

Within 1 month

You should have a complete hold of the product and value customers are getting from it.
Interact with at least 5 enterprise customers and receive feedback that we should be focusing on.
Drive at least 1 QBR from existing customers.

Within 3 months

You need to have a clear understanding of onboarding customers.
Suggest CR(Customer Requests) for the Product team to evaluate and consider in the product roadmap.
Complete atleast 5 QBRs and also engage with 15+ customers from your book of business to ensure they get value++.
Understand how to build the engagement pipeline for each of the customers you are owning and document all engagements.
At least 1 referral from existing customers.

Within 6 months

You should have discipline and document all of the ongoing discussions.
Own CS for your accounts and set up a process that needs to be implemented for better customer experience.
We need an owner for this position who can in future build the CSM team below to drive overall customer success.

Personality traits we really admire:

Confident and dynamic working persona, which can bring fun to the team, and sense of humor, is an added advantage.
Great attitude to ask questions, learn and suggest process improvements.
Has attention to details and helps identify edge cases.
Highly motivated and coming up with fresh ideas and perspectives to help us move towards our goals faster.
Follows timelines and absolute commitment to deadlines.

Interview Process:

Round 1 - Profile Evaluation
Round 2 - Task sent by Appknox, reviewed by Appknox CSM and leadership team.
Round 3 - Call with the CSM team to review your assignment
Round 4- Call with one of the management team members to review your assignment and understand overall your experience and vision on Customer Success.
Round 5 - HR Call

Compensation:

As per Industry Standards

We prefer that every employee also holds equity in the company. In this role, you will be awarded equity after 12 months, based on the impact you have created.

Please be aware that all your customers will include Enterprises and Fortune 500 companies.

Why Join Us:

Freedom & Responsibility: If you are a person who enjoys challenging work & pushing your boundaries, then this is the right place for you. We appreciate new ideas & ownership as well as flexibility with working hours.
Great Salary & Equity: We keep up with the market standards & provide pay packages considering updated standards. Also as Appknox continues to grow, you’ll have a great opportunity to earn more & grow with us. Moreover, we also provide equity options for our top performers.
Holistic Growth: We foster a culture of continuous learning and take a much more holistic approach to training and developing our assets: the employees. We shall also support you all on that journey of yours.
Transparency: Being a part of a start-up is an amazing experience, one of the reasons being the open communication & transparency at multiple levels. Working with Appknox will give you the opportunity to experience it all first hand.
Health insurance: We offer health insurance coverage upto 5 Lacs for you and your family including parents.
Work Schedule: Flexible working environment with remote work if required.

A Bit About Us:

Appknox is one of the top Mobile Application security companies recognized by Gartner and G2. A profitable B2B SaaS startup headquartered in Singapore & working from Bengaluru.

The Opportunity:

Responsibilities:

Manage a portfolio of current customers.
Understand the customer’s goals, establish a trusted relationship and ensure that they are successful in achieving their business goals using Appknox.
Own the customer lifecycle journey from onboarding to adoption, renewal, and growth.
Organize, analyze, prioritize, and share customer feedback with concerned stakeholders to ensure we always consider the voice of the customer.
Drive live demos and product implementation for your customers when onboarding and support existing clients on issues and tickets.
Prepare and collate all materials and participate with customers on QBR exercises to address existing gaps and identify new opportunities/use cases.

What An Ideal Candidate Would Look Like:

2+ years of working experience in a customer-facing role such as Customer Success, Technical Account Management, Customer Onboarding roles at SaaS companies.
Good communication skills especially with Enterprise customers from around the globe are necessary.
Must have experience in upselling, cross selling and gauge customer requirements.
Must have good presentation skills and hold of understanding customer’s business requirements.
Will have worked on KPIs - customer retention, upsell revenue, cross sell revenue, QBR(Quarterly Business Reviews), referrals.
Knows how to be the customer's voice in the company to ensure they get maximum value from upcoming product features.
Must have experience of tracking product usage and instrumentation for Customer Success Management.
May have experience driving customer advocacy programs along with Sales and Marketing teams to build customer referral, customer case studies and testimonials.

Work Expectations:

Within 1 month

You should have a complete hold of the product and value customers are getting from it.
Interact with at least 5 enterprise customers and receive feedback that we should be focusing on.
Drive at least 1 QBR from existing customers.

Within 3 months

You need to have a clear understanding of onboarding customers.
Suggest CR(Customer Requests) for the Product team to evaluate and consider in the product roadmap.
Complete atleast 5 QBRs and also engage with 15+ customers from your book of business to ensure they get value++.
Understand how to build the engagement pipeline for each of the customers you are owning and document all engagements.
At least 1 referral from existing customers.

Within 6 months

You should have discipline and document all of the ongoing discussions.
Own CS for your accounts and set up a process that needs to be implemented for better customer experience.
We need an owner for this position who can in future build the CSM team below to drive overall customer success.

Personality traits we really admire:

Confident and dynamic working persona, which can bring fun to the team, and sense of humor, is an added advantage.
Great attitude to ask questions, learn and suggest process improvements.
Has attention to details and helps identify edge cases.
Highly motivated and coming up with fresh ideas and perspectives to help us move towards our goals faster.
Follows timelines and absolute commitment to deadlines.

Interview Process:

Round 1 - Profile Evaluation
Round 2 - Task sent by Appknox, reviewed by Appknox CSM and leadership team.
Round 3 - Call with the CSM team to review your assignment
Round 4- Call with one of the management team members to review your assignment and understand overall your experience and vision on Customer Success.
Round 5 - HR Call

Compensation:

As per Industry Standards

We prefer that every employee also holds equity in the company. In this role, you will be awarded equity after 12 months, based on the impact you have created.

Please be aware that all your customers will include Enterprises and Fortune 500 companies.

Why Join Us:

Freedom & Responsibility: If you are a person who enjoys challenging work & pushing your boundaries, then this is the right place for you. We appreciate new ideas & ownership as well as flexibility with working hours.
Great Salary & Equity: We keep up with the market standards & provide pay packages considering updated standards. Also as Appknox continues to grow, you’ll have a great opportunity to earn more & grow with us. Moreover, we also provide equity options for our top performers.
Holistic Growth: We foster a culture of continuous learning and take a much more holistic approach to training and developing our assets: the employees. We shall also support you all on that journey of yours.
Transparency: Being a part of a start-up is an amazing experience, one of the reasons being the open communication & transparency at multiple levels. Working with Appknox will give you the opportunity to experience it all first hand.
Health insurance: We offer health insurance coverage upto 5 Lacs for you and your family including parents.
Work Schedule: Flexible working environment with remote work if required.

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About Appknox

Founded :

2014

Type :

Product

Size :

20-100

Stage :

Profitable

About

Appknox, a leading mobile app security solution HQ in Singapore & Bangalore was founded by Harshit Agarwal and Subho Halder.

Since its inception, Appknox has become one of the go-to security solutions with the most powerful plug-and-play security platform, enabling security researchers, developers, and enterprises to build safe and secure mobile ecosystems using a system-plus human approach.

Appknox offers VA+PT solutions ( Vulnerability Assessment + Penetration Testing ) that provide end-to-end mobile application security and testing strategies to Fortune 500, SMB and Large Enterprises Globally helping businesses and mobile developers make their mobile apps more secure, thus not only enhancing protection for their customers but also for their own brand.

During the course of 9 years, Appknox has scaled up to work with some major brands in India, South-East Asia, Middle-East, Japan, and the US and has also successfully enabled some of the top government agencies with its On-Premise deployments & compliance testing. Appknox helps 500+ Enterprises which includes 20+ Fortune 1000 and ministries/regulators across 10+ countries and some of the top banks across 20+ countries.

A champion of Value SaaS, with its customer and security-first approach Appknox has won many awards and recognitions from G2, and Gartner and is one of the top mobile app security vendors in its 2021 Application security Hype Cycle report.

Our forward-leaning, pioneering spirit is backed by SeedPlus, JFDI Asia, Microsoft Ventures, and Cisco Launchpad and a legacy of expertise that began at the dawn of 2014.

Appknox, a leading mobile app security solution HQ in Singapore & Bangalore was founded by Harshit Agarwal and Subho Halder.

Our forward-leaning, pioneering spirit is backed by SeedPlus, JFDI Asia, Microsoft Ventures, and Cisco Launchpad and a legacy of expertise that began at the dawn of 2014.

Python

Ember.js

Django

Rust

Go Programming (Golang)

Google Cloud Platform (GCP)

Amazon Web Services (AWS)

Docker

VMWARE ESXi

Javascript

WASM

Cyber Security

Reverse engineering

Android Testing

iOS Testing

Company video

Photos

Connect with the team

Subho Halder

Harshit Agarwal

Abhinav Vasisth

Raghunandan J

Siddharth Saxena

Suresh Kumar

Company social profiles

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Empowering D2C Sellers with logistics as the core technology

About the Role

5 - 7 years Experience with the following technologies: Core Java/J2EE, Spring Boot, Creating API, Hibernate, JDBC, SQL/PLSQL, messaging architecture, REST/Web services, Linux
Expertise in application, data and infrastructure architecture disciplines
Advanced knowledge of architecture, design and business processes
4+ years of Java, J2EE development experience
Strong technical development experience in effectively writing code, performing code reviews, and implementing best practices on configuration management and code refactoring
Experience in working with vendor applications
Experience in making optimized queries to MySQL database
Proven problem solving and analytical skills
A delivery-focused approach to work and the ability to work without direction
Experience in Agile development techniques, including Scrum
Experience implementing and/or using Git
Ability to work collaboratively in teams and develop meaningful relationships to achieve common goals
Bachelor degree in Computer Science or related discipline preferred

About Rara Delivery

Not just a delivery company…

RaRa Delivery is revolutionising instant delivery for e-commerce in Indonesia through data driven logistics.

We are a distributed team with the company headquartered in Singapore 🇸🇬 , core operations in Indonesia 🇮🇩 and technology team based out of India 🇮🇳

Future of eCommerce Logistics.

Data driven logistics company that is bringing in same day delivery revolution in Indonesia 🇮🇩
Revolutionising delivery as an experience
Empowering D2C Sellers with logistics as the core technology

About the Role

5 - 7 years Experience with the following technologies: Core Java/J2EE, Spring Boot, Creating API, Hibernate, JDBC, SQL/PLSQL, messaging architecture, REST/Web services, Linux
Expertise in application, data and infrastructure architecture disciplines
Advanced knowledge of architecture, design and business processes
4+ years of Java, J2EE development experience
Strong technical development experience in effectively writing code, performing code reviews, and implementing best practices on configuration management and code refactoring
Experience in working with vendor applications
Experience in making optimized queries to MySQL database
Proven problem solving and analytical skills
A delivery-focused approach to work and the ability to work without direction
Experience in Agile development techniques, including Scrum
Experience implementing and/or using Git
Ability to work collaboratively in teams and develop meaningful relationships to achieve common goals
Bachelor degree in Computer Science or related discipline preferred

Tech Lead

at SeenIt

4 recruiters

Posted by Sneha Adwani

Remote only

2 - 8 yrs

₹12L - ₹24L / yr

AngularJS (1.x)

Angular (2+)

React.js

NodeJS (Node.js)

MongoDB

+2 more

Leaders at The Seenit Co. are passionate about using technology to create an impact on the world they live in. At Seenit, you will get to collaborate with an accomplished team that loves solving real-world problems. You will get to work on cutting edge projects that will shape the next phase of growth for the global luxury industry.

Seenit’s suite of products (http://www.styleade.com/" target="_blank">www.styleade.com) enables the leading luxury retailers around the world to transform their customer experience and build loyal relationships with their customers. The apps allow retailers to make use of their existing infrastructure and resources to deliver a truly omnichannel experience in today's rapidly changing world of shopping. The product has added 50 million USD to the top-line of one of the largest luxury retailers in the world. Store Associates and Stylists have assisted upwards of 100,000 consumers till date.

We would welcome someone to the team who wishes to:

take ownership of the quality of code powering the product
take an active role in the definition and evolution of best industry practices and procedures
design, develop and test the core product software and databases to ensure strong optimization and functionality
contribute in all phases of the development lifecycle
support others to succeed and shine in a supportive team culture

Your application will require you to have:

4+ years experience in building consumer products
experience of leading a team of 3 or more full stack developer
Codeigniter Preferred
Good knowledge of Mysql and query optimisation
Experience with PHP 7, HTML5, AJAX, JavaScript, JQuery, CSS, MVC frameworks (Bootstrap), API
Experience with Ubuntu OS is a plus
experience deploying softwares to cloud providers such as GCP, AWS

You should work with us because:

we’re a profitable company and have been for the last few years (sounds weird but we're very proud of this!)
we're a relaxed and diverse group of people who don’t take themselves too seriously
we're creative and want to change the world while we're at it (yes we do!)
our products have an international demand and our partners are around the globe
we love to travel and will ask you to regularly take time off to refresh

If this is something that matches your interests, then do turn in your application.

We would welcome someone to the team who wishes to:

take ownership of the quality of code powering the product
take an active role in the definition and evolution of best industry practices and procedures
design, develop and test the core product software and databases to ensure strong optimization and functionality
contribute in all phases of the development lifecycle
support others to succeed and shine in a supportive team culture

Your application will require you to have:

4+ years experience in building consumer products
experience of leading a team of 3 or more full stack developer
Codeigniter Preferred
Good knowledge of Mysql and query optimisation
Experience with PHP 7, HTML5, AJAX, JavaScript, JQuery, CSS, MVC frameworks (Bootstrap), API
Experience with Ubuntu OS is a plus
experience deploying softwares to cloud providers such as GCP, AWS

You should work with us because:

we’re a profitable company and have been for the last few years (sounds weird but we're very proud of this!)
we're a relaxed and diverse group of people who don’t take themselves too seriously
we're creative and want to change the world while we're at it (yes we do!)
our products have an international demand and our partners are around the globe
we love to travel and will ask you to regularly take time off to refresh

If this is something that matches your interests, then do turn in your application.

Inside Sales Specialist

at Unvired

1 recruiter

Posted by Aishwarya A

Bengaluru (Bangalore)

1 - 3 yrs

₹2.5L - ₹6L / yr

B2B Marketing

International sales

Lead Generation

Inside Sales

Job description

Job brief

We are looking for a talented and competitive inside sales specialist that thrives in a

quick sales cycle environment.

Responsibilities:

 Source new sales opportunities through inbound lead follow-up and outbound

cold calls and emails and LinkedIn.

 Understand customer needs and requirements.

 Route qualified opportunities to the appropriate sales executives for further

development and closure.

 Research and identify key players and generate interest.

 Maintain and expand our database of prospects within our specified territory.

 Sound knowledge and should have experience in building pipelines and close

deals

Requirements and skills:

 Proven B2B inside sales experience at least 1 year

 Excellent verbal and written communication skills.

 Experience selling to US based customers.

 Experience in SaaS and selling software and IT/services would be preferred.

 Location: Bangal

Job description

Job brief

We are looking for a talented and competitive inside sales specialist that thrives in a

quick sales cycle environment.

Responsibilities:

 Source new sales opportunities through inbound lead follow-up and outbound

cold calls and emails and LinkedIn.

 Understand customer needs and requirements.

 Route qualified opportunities to the appropriate sales executives for further

development and closure.

 Research and identify key players and generate interest.

 Maintain and expand our database of prospects within our specified territory.

 Sound knowledge and should have experience in building pipelines and close

deals

Requirements and skills:

 Proven B2B inside sales experience at least 1 year

 Excellent verbal and written communication skills.

 Experience selling to US based customers.

 Experience in SaaS and selling software and IT/services would be preferred.

 Location: Bangal

Lead Engineer - Full Stack Web Development

at Digital Aristotle

2 recruiters

Posted by Digital Aristotle

Bengaluru (Bangalore)

6 - 10 yrs

₹8L - ₹18L / yr

Web

Web Development

MERN Stack

Amazon Web Services (AWS)

DevOps

Role :

- Be responsible for the research, design, development, and deployment of all products and platforms

- Proficient full stack web developer with experience in building large-scale applications.

- Ensure that the platform remains secure, scalable, sustainable.

- Set the bar for the quality of code, software engineering practices, communication skills, dealing with complexity, and ambiguity.

- Hire all technical roles

Required Skills :

- Strong analytical, problem solving, and troubleshooting skills

- Experience in working with MERN Stack (or any other stack)

- Strong foundation in computer science fundamentals : data structures, algorithms, and coding

- Excellent knowledge of Design Principles/patterns and Architecture Principles

- Expertise on AWS

- Design and build Scalable Web Applications

- Experience in DevOps Processes

Other Skills :

- As a Tech Lead you will be expected to adapt to a dynamic work environment. Stay updated with the latest in technology

- Own the product release end to end

- Ability to think Out of Box to create innovative solutions

- Strong technical acumen and cross-functional familiarity with Product Management and UX

- Experience in a young start-up and build products from scratch

Digital Aristotle is an emerging technology company, headquartered in Bangalore, India, leveraging the modern technologies of artificial intelligence, natural language processing, and machine learning to deliver meaningful insights from data, that can be customized to meet the personal needs of the individual. In other words, Digital Aristotle aims to compile the intelligence of an - Aristotle- and then clone it for individual use. Digital Aristotle can help you analyze data faster, more accurately, and relevant to your individual needs.

Website : http : //www.digitalaristotle.ai/