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Customer Success Associate
Customer Success Associate
Infosec Ventures's logo

Customer Success Associate

VANI MISHRA's profile picture
Posted by VANI MISHRA
1 - 3 yrs
₹3L - ₹4.8L / yr
Gurugram
Skills
Client Servicing
Client Management
Customer Support
SaaS
Training and Development
Product demonstration

Who are we looking for?


Associate Customer Success drives value for clients by optimizing/managing business processes, synthesizing data at regular intervals, maintaining high-quality standards, applying automation leveraging cutting-edge technology, performing analyses, updating business rules, presenting results to the clients, and answering queries on deliverables and generating focused insights.


Experience:

Min. 1-3 Years of work experience


Requirements:


  1. Candidates having exposure to the Cybersecurity/IT/Software Product/SaaS industry will be preferred not mandatory.
  2. Developing and managing client portfolios.
  3. Analyzing customer data to improve customer experience.
  4. Hold product demonstrations for customers & improve onboarding processes.
  5. Mediate between clients and the organization to achieve end goals.
  6. Handling and resolving customer requests and complaints.
  7. We welcome candidates with a range of degrees and backgrounds, though sustained success with a significant volume of analytic and quantitative coursework is required.
  8. Any bachelor's or master's degree in engineering, Operations Management/Research, MIS, Management Science, Applied Mathematics, Statistics or Econometrics will be entertained.



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About Infosec Ventures

Founded :
2011
Type :
Product
Size :
100-500
Stage :
Bootstrapped

About

Accelerating innovation in Cybersecurity.
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Company social profiles

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