
Job Description for Project Manager:-
1.Exposure to US/International Client Client (Preferred) Prior Experience in Digital Marketing (Search Engine Optimization) / Project Coordinator / Project Manager roles.
2. Excellent written and verbal communication and presentation skills, able to generate interest and engage the client during calls and on emails.
3. Manage projects, establish productive, professional, and profitable relationships with key personnel and clients in assigned projects.
4. Coordinate with various departments within the organization, including support, service, technology, and manage resources, in order to ensure seamless functioning of the client accounts.
5. Responsible for client receivables; planning and execution of monthly retention.
6. Candidates with Project Management, Digital Marketing & Technical Skills Preferred.
7. Preferred Location Noida.
8. Document all requests and comments made by clients to ensure timely feedback and follow-up actions of client escalations/queries.
9. Ability to maintain a positive, motivational, 'get things done' attitude, especially when faced with difficult circumstances.
10. Achieves strategic customer objectives and account plans defined by company management.
11. Good relationship-building skills (internal, external, and cross-cultural).
12. Sound computer skills, especially in the areas of MS Word, MS Excel, and MS PowerPoint.
13. Lead solution development efforts that best address customer needs, while coordinating the involvement of all necessary actions required and always keep the internal team updated.
14. Maintain a consistent schedule of online meetings with the client to manage performance objectives, customer-expectations and assess customer needs on an ongoing basis.

About Graygraph Technologies Pvt Ltd
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Job Title: Customer Support Executive
Job Type - Full Time
Location – Indore
Job Summary:
The Customer Support Executive is entrusted with the responsibility of delivering outstanding customer service and support to our clients. This role involves handling customer inquiries, resolving issues, and ensuring overall customer satisfaction through effective communication and problem-solving.
Responsibilities/Duties:
1. Prompt Customer Response:
· Respond promptly and professionally to customer inquiries via email and chat, addressing questions related to products, orders, and special orders.
2. Record Keeping:
· Maintain accurate records of customer interactions, transactions, comments, and issues to ensure a comprehensive understanding of customer needs.
3. Product and Service Information:
· Provide customers with detailed product and service information, troubleshoot issues effectively to ensure customer satisfaction.
4. Collaboration:
· Collaborate with other departments to ensure a seamless customer experience, addressing and resolving issues that may require cross-functional coordination.
5. Order Updates:
· Communicate with customers through email to provide timely updates on their orders and address any inquiries they may have regarding the status of their purchases.
6. Issue Resolution:
· Proactively identify customer issues and provide effective solutions, escalating complex problems to the appropriate departments for resolution.
7. Team Collaboration:
· Work closely with the Sales and Support Team to address customer queries related to products, services, and order fulfillment, fostering a collaborative team environment.
8. Continuous Improvement:
· Continuously identify opportunities for process improvements within the customer service function, recommending changes to enhance overall efficiency and customer satisfaction.
Qualifications/Requirements:
Education:
· Graduate/ Post Graduate.
Experience:
· Minimum 1 year of experience in customer service or a related field, showcasing a proven track record of effectively addressing customer needs.
· Knowledge of jewelry products is good to have.
Skills:
· Excellent written communication skills (English) to effectively interact with customers through email and chat.
· Strong interpersonal skills with the ability to work well in a team, fostering a positive and collaborative work environment.
· Strong attention to detail, ensuring accuracy in recording customer interactions and addressing inquiries with precision.
· Ability to learn and adapt quickly to new systems and procedures, staying current with product knowledge and company policies.
The RPA Business Analyst will play a key role in analysing banking processes to identify opportunities for automation and optimization using Robotic Process Automation (RPA) tools. With experience in the banking domain, the candidate will collaborate with stakeholders, gather requirements, document processes, and work closely with RPA developers to design, implement, and improve automated workflows.

- Hands-on experience in Python
- Proficient experience in the automation tool i.e Selenium.Experience in writing Selenium-based automation frameworks and scripts
- Strong understanding of QA processes (test case planning, feature ownership, automation reporting, and triage, bug reporting, regression & isolation)
- Experience in maintaining REST API based automation frameworks and scripts
- Experience with Selenium Webdriver, test framework development, and web application testing
- Proficiency in API Testing in the following programming languages: Java
Location: Remote
Availability: Weekends only – especially Sundays
Compensation: Unpaid (Volunteer-based)
Cause: Supporting underprivileged children through education, mentorship & empowerment
Are you passionate about making a real difference in your community?
Unessa Foundation invites compassionate and committed individuals to join us as Weekend Volunteers in Vadodara.
What You'll Do:
- Spend quality time interacting and engaging with underprivileged children
- Support in basic learning activities, fun games, storytelling, and mentorship
- Help organize Sunday educational or creative sessions
Why Volunteer With Us?
- Gain hands-on experience working in the social impact space.
- Gain friendships and build relationships for a lifetime.
- Develop leadership, communication, and teamwork skills.
- Be part of a mission to uplift young lives and give them a brighter future.
Ideal Candidate:
- Available on Sundays (minimum 3 hours commitment)
- Passionate about children’s education and welfare
- Friendly, reliable, and eager to learn

- Develop new user-facing features
- Build reusable code and libraries for future use
- Ensure the technical feasibility of UI designs
- Optimize application for maximum speed and scalability
- Assure that all user input is validated before submitting to the back-end
- Collaborate with other team members and stakeholders
- Should have hands-on experience in advanced JavaScript libraries and frameworks, such as AngularJS, KnockoutJS, Bootstrap, BackboneJS, ReactJS, DurandalJS, etc. (ReactJS is Mandatory)
- Proficient in web markup, including HTML5, CSS3
- Good understanding of server-side CSS pre-processing platforms, such as LESS and SASS, and experience in building/using REST APIs
- Proficient understanding of client-side scripting and JavaScript frameworks, including jQuery
- Good understanding of asynchronous request handling and partial page updates.
- Ability to work effectively in a team environment Pleasant, professional, and courteous personality skill
- Excellent verbal and written communication skills
- Providing Voice support to Internal and External End Users. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.
- Perform problem cause analysis
- Resolve customer queries and achieve customer delight.
- Ability to Identify Opportunity and Implement Process Improvements


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Data auditing, validating and monitoring all data for accuracy.
Create daily, weekly, monthly and quarterly MIS report.
Coordinating & collecting the data
Updated the data in CRM
Job Description- -
Candidates will contribute towards achieving Sales Target of the region & implementing sales promotional strategies of that particular region. -Fix appointments and conduct home demo sessions on a daily basis including follow up sessions. - Generate revenue by counselling prospects and converting them to sales through face to face home demos. - Ability to work under challenging work environment. - Ability to work well in a team. - Fast-learner and self-motivated. - BYOD (Bring your own device) to work (reimbursed as per policy)
Qualification :-
Graduate with minimum 6 months to 4 years of sales experience.
B2C sales experience will be advantage.

