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Customer Success Manager

Founded 2017
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Noida, NCR (Delhi | Gurgaon | Noida)
Experience icon
1 - 3 years
Experience icon
Best in industry2 - 5 lacs/annum

Roles and Responsibilities: -Managing Customer Lifecycle Management post sales -Working closely with the marketing team in order to optimize the acquisition, engagement, and retention of customers. -Guide new customers through the configuration and implementation of product -Explore what success means to the customer and ensure that they reach their goals -Responsible to show value to the customer so that they renew and upgrade license -Develop feedback funnel and passing customer feedback to the engineering team to set the future direction of product development -Responsible to deliver customized demos as per the specific requirements of the customer You should be: -Customer-obsessed and a hustler -Very polished and good communication skills -Street-smart attitude and highly motivated -Highly accountable and responsible -College and grades is not a selection criteria as long as you are sincere and hungry to learn Skills: Customer Relationship Management, Communication Skills, Self Starter / Self Motivated, Influencing Skills, Ownership, And Accountability

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Customer Success Manager

Founded 2015
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Mumbai
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3 - 7 years
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Best in industry6 - 14 lacs/annum

We are looking for Customer success Manager who is a champion not only in customer support but also account management and business development with a minimum of 3+ years ex. Key Responsibilities: - Develop and execute a 360 degree customer success strategy to promote customer loyalty and retention - Build a framework and establish customer support practices, including live customer support and knowledgebase - Be the product champion, and get involved in all aspects of the development lifecycle to keep updated on the latest features and enhancements introduced - Think from the customer's point of view and identify areas of improvement from the product and support perspectives, including enhancements, bugs, tips and tricks - Develop strong customer relations and be the go-to person for the customer Work closely with the Growth and Marketing teams to feed insights, learnings and voice of the customer Note: Customer service is a small subset of Customer Success. We need a champion who proactively manages all customers, ensures their activation and ultimately tie it to increase revenue/customer (This is a key mindset) Skills: - Strong interpersonal skills, both verbal and written - Technical aptitude and ability to learn software programs - Problem-solving skills and ability to identify tricks to help customers - Experience working with core teams within an organisation - development, testing, marketing - Data-driven and analytical thinking Important note for applicants - while applying, please add a cover letter, detailing your understanding of day to day tasks for a Customer Success Manager and your past experience that makes you a good fit for this.

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Customer Support Executive

Founded 2016
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Mumbai, Navi Mumbai, Manohar Thana
Experience icon
1 - 3 years
Experience icon
Best in industry1 - 2 lacs/annum

Qualities: Good Communication Skills(English) friendly in approach and a positive attitude. Requirements: Manage proper database of leads pipeline & have close followups for closure. Manage our Chat Platform - realtime chats with consumers to resolve their queries & drive sales. Close Leads - Outbound calling to the consumers who have shown interest in our services. What we offer: Great Incentives (our current team takes home 2-3 times the salary as incentives) Friendly environment to work, learn & grow Super fun-loving team The opening is on urgent basis, Office situated at : Mulund East. Job Type: Full-time

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Farm Associate -Agronomy(Pune)

Founded 2016
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Pune
Experience icon
0 - 3 years
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Best in industry1 - 2 lacs/annum

Job Summary- We are looking for an enthusiastic and energetic individual to join as a Farm Associate. You’ll regularly meet farmers and visit their farms. You’ll also work with agronomy-technical-officers to develop advanced package of practices for crops. Responsibilities and Duties- Meeting farmers and visiting farms Interact with farmers through multiple media and solve problems Recording data about crop growth and suggesting agronomy practices Continually advance your agronomy knowledge Collaborate with senior agronomy-technical-officers to develop package of practices for crops Required Experience, Skills and Qualifications- Graduate degree in Agriculture Ability to interact with farmers in Marathi language Familiarity with modern agronomy practices especially – integrated nutrient and pest management Willingness to go through online or executive courses Benefits- National and international (online) courses in relevant field Allowance would be provided for all company related travel Opportunity to work with qualified agronomists

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Customer Resolution Officer

Founded 2015
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Mumbai
Experience icon
0 - 3 years
Experience icon
Best in industry1 - 1 lacs/annum

The person would be a customer champion and responsible for resolving all customer queries arising largely through emails. Responsibilities and Duties - Needs to resolve & respond to customer queries primarily through emails. - Needs to speak to customers over phone occasionally in case of any escalations - May need to also speak to customers over a call as and when any business need arises Required Experience, Skills and Qualifications - Good communication skills - Verbal & Written - Empathy & Patience - Calm headed

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Product Specialist
at Keka

via Keka
Founded 2015
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Hyderabad
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1 - 6 years
Experience icon
Best in industry2 - 10 lacs/annum

Walk-in on 27th October 2018 @Hyderabad Address: Keka Technologies, Floor # 3, Building Name – Incor9 Kavuri Hills, Madhapur, Hyderabad - 500033 Landmark: Above D-Mart Time: 10:00 AM to 2:00 PM Contact Person: Kumkum Job Description: Keka has grown super-fast to become the leading HR Tech product, thanks to our people and customers. We are looking for awesome young guns who can join our journey to disrupt the market. Product Specialist is someone who has first hand knowledge about our platform and is capable of configuring and customizing the platform as per the business requirements of our customers. What we are looking for in you **The job requires strong analytical and troubleshooting skills, so a good score in aptitude is a must **You'd be interacting with various senior business stakeholders, so strong communication skills - verbal and written are a must **While the job does not require coding skills, having a strong tech inclination is an advantage as there are many tech tools that we use as part of the role. **The role requires dealing complex payroll calculations, so being good with numbers is must. **Leadership and organization skills will help boost your career shoot faster in this role. Roles and responsibilities **Being able to understand customer's HR/Organization requirements and design a solution using Keka platform that meets these needs **Measure product usage metrics and assist businesses in increasing the product adoption. **Develop customer relationships with a goal to promote platform adoption and retention. **Identify bottlenecks in the operations and come up with improvements and process optimizations **Communicate with customer effectively through mail, chat and voice channels.

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Customer Success Manager

Founded 2012
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New York
Experience icon
1 - 7 years
Experience icon
Best in industry5 - 8 lacs/annum

As an Apple At Home Advisor, you’ll be supporting many of our popular products, from iPhones to iPads to MacBooks to desktop Macs. As our customers’ first point of contact, you’ll be the friendly voice of Apple, providing award-winning customer service, troubleshooting, and support. We’ll rely on you to listen to our customers and use your technical expertise, creativity, and passion to meet their needs — and remind them that behind our great products are amazing people. This position comes with competitive pay, great benefits, participation in our company stock plan, time off, an employee discount, and dedicated resources to support your ongoing growth and development.

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Customer Support Manager

Founded 2012
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Pune
Experience icon
0 - 3 years
Experience icon
Best in industry1 - 2 lacs/annum

Job Responsibilities Include: - Supporting customers via an online chat system and assign queries to tech or sales department. - Give online demo of the product - Onboard new customers - Make sure all the queries are addressed promptly. - Convert prospects into sales Skills we are looking for: - Basic knowledge of accounting - Excellent communication - Ability to learn new things quickly - Analytical skills

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Head of Customer Happiness

Founded 2016
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Chennai
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2 - 4 years
Experience icon
Best in industry4 - 6 lacs/annum

The candidate should have: - worked in Finance company - implemented / Supervised Credit screening, Customer service, Repayment application - supervised a team of 50+ people - worked on ISO certification - ability to manage costs - drive unit cost down - manage vendors - process risk management

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Customer Support

via Elanic
Founded 2015
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Bengaluru (Bangalore)
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0 - 3 years
Experience icon
Best in industry2 - 2.5 lacs/annum

About Company:Elanic is pioneering a shopping experience where women come together to buy and sell fashion. We are building a game-changing women's only social shopping platform, where you can shop from the closets of several women as well as sell your gently used apparel and accessories to your followers and be a style leader.About the Internship: Selected intern's day-to-day responsibilities include:1. Handle customer query and complaints emails (via freshdesk)2. Communicate with the concerned team via freshdesk3. Maintain CSAT (Customer Satisfaction Rating)4. Maintain AHT (Average handling time)5. Serve as a basic point of contact for customers with complaints, queries, request, feedbacks etc.6. Ensure that all the request, queries, and complaint of customers are responded in a timely and professional manner Only those candidates can apply who: are available for full time (in-office) internshipcan start the internship between 4th May'18 and 8th Jun'18are available for duration of 6 monthshave relevant skills and interests** Women willing to start/restart their career can also apply.Stipend:INR ₹13500 /MonthDeadline:2018-06-08 23:59:59Other perks:Certificate, Letter of recommendation, Pre placement offer (PPO), Informal dress code.Skills required:English Proficiency (Spoken) (Learn Business Communication), English Proficiency (Written), Hindi Proficiency (Spoken) and Hindi Proficiency (Written)

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