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Mumbai
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0 - 3 years
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1 - 1 lacs/annum

The person would be a customer champion and responsible for resolving all customer queries arising largely through emails. Responsibilities and Duties - Needs to resolve & respond to customer queries primarily through emails. - Needs to speak to customers over phone occasionally in case of any escalations - May need to also speak to customers over a call as and when any business need arises Required Experience, Skills and Qualifications - Good communication skills - Verbal & Written - Empathy & Patience - Calm headed

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Customer Success Executive

Founded 2016
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NCR (Delhi | Gurgaon | Noida)
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1 - 4 years
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We have 2 products in the learning (www.chalopadho.com) and assessment (www.assessprep.com) space. Our customers are schools worldwide. As a Customer Success Executive, you will be responsible for managing the needs of current clients and reaching out to and on-boarding future ones. You will also need to travel to schools and to attend international conferences in different parts of the world. Interaction with clients is usually over email and phone. Looking for someone who's committed and takes ownership of this role. We like to keep our team small and efficient. Flexible work timings, chill workplace, many perks.

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Account Manager

via Happay
Founded 2012
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Mumbai, Bengaluru (Bangalore), NCR (Delhi | Gurgaon | Noida)
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2 - 5 years
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6 - 10 lacs/annum

About opportunity: - To accelerate our growth further, Happay is looking to build the industry's best Account Management team. - This role will involve in managing existing Accounts of Happay's and conducting the up-selling process as well. We are looking for someone who : - Has experience in Account Management & Up-selling as well - preferably with a financial product - Loves working in growth stage start-up - Is Excellent in building and nurturing relationships in industry - Easily collaborates with internal teams (marketing, product, design and operations) - Has strong interpersonal and communications skills Role & Responsibilities : - Managing the entire show of Account Management and supporting clients by providing end to end solutions. - Will also be responsible for New customer acquisition in relevant target segments. - Generate and own leads through various initiatives. - Respond to queries from potential and existing customers, communicate Happay's value proposition and negotiate deals successfully. - Understand client needs and address within defined TAT Personality attributes : - Customer First, Ability to make positive impact on every interaction, able to understand customer needs and find a solution - Interpersonal effectiveness and ability to influence. Interested - We like to keep it simple - send us your resume along with your work summery (Cover letter), understand our product on Happay.in, come to our office (preferably) and tell us why we should use Happay expense management solution. Blow our minds by demonstrating your excellent sales acumen.

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Customer Solutions Engineer

Founded 2013
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Chennai
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0 - 8 years
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Chargebee is a PCI Level 1 certified recurring billing platform for subscription based SaaS and eCommerce businesses. Chargebee integrates with the leading payment gateways like Stripe, Braintree, PayPal etc. around the world to let you automate recurring payments. Being a customer solution engineer for Chargebee means working with customers from the get-go - understanding their pain points, offering business intelligence, and customizing Chargebee to suit their every need.

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Head of Customer Happiness

Founded 2016
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Chennai
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2 - 4 years
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4 - 6 lacs/annum

The candidate should have: - worked in Finance company - implemented / Supervised Credit screening, Customer service, Repayment application - supervised a team of 50+ people - worked on ISO certification - ability to manage costs - drive unit cost down - manage vendors - process risk management

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Customer Support Executive

Founded 2016
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Mumbai, Navi Mumbai, Manohar Thana
Experience icon
1 - 3 years
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Qualities: Good Communication Skills(English) friendly in approach and a positive attitude. Requirements: Manage proper database of leads pipeline & have close followups for closure. Manage our Chat Platform - realtime chats with consumers to resolve their queries & drive sales. Close Leads - Outbound calling to the consumers who have shown interest in our services. What we offer: Great Incentives (our current team takes home 2-3 times the salary as incentives) Friendly environment to work, learn & grow Super fun-loving team The opening is on urgent basis, Office situated at : Mulund East. Job Type: Full-time

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Customer Success and Operations Lead

Founded 2015
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Bengaluru (Bangalore)
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1 - 8 years
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At Cashfree, we are building innovative solutions in payments and banking for Indian businesses. We are fast-growing, profitable and based out of Bangalore. Cashfree is backed by Y Combinator and other leading investors. Learn more about us at Cashfree.com We are looking for a Customer Support and Operations Lead. This is a get-your-hands-dirty role. You will be exposed to all the functions of the company except writing code. The role involves : - Attending to customer and support queries quickly over email, chat and telephone.- We need to provide quick, intelligent solutions to questions asked by businesses and their customers. In the process, we need to coordinate with multiple financial institutions and banks. Quick and correct communication makes us look good. - Talking to inbound leads. - Many queries will be about businesses looking to signup on Cashfree. We need to guide these folks from signing up to their first payment. - Onboarding new sign ups quickly - Since we are growing fast, we add many businesses every week. For every business, we need to verify the documents submitted and draft contracts. Also need to ensure all the services we are offering are working correctly and activated for a particular merchant. - Setting or improving processes for all of the above:- Can we do this faster, better or more accurately - These roles are currently being handled by the founders. The objective is to do a better job than the founders.We work on trust and mutual respect.

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Co-Founder for a new B2B tech startup

Founded 2017
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Pune
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3 - 10 years
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Are you a young professional looking to build a world class technology business, but don't know how? If Yes, then just read on! Alacrity India, a B2B SaaS focused incubator fund, is seeking young entrepreneurial talent to come together and build startups in domains including enterprise security, data science applications, fintech, marketing-tech, etc. Alacrity India is looking for talent in areas including technology, sales, marketing and general management. The teams will be based out of Pune. Who are we? Alacrity India is a startup Fund with an incubator / accelerator program, based in Pune. It is backed by Wesley Clover International (the venture capital and investment firm of Canada-based serial super angel Sir Terry Matthews) and by Ideas to Impacts founded by Gireendra Kasmalkar, India's pre-eminent software testing entrepreneur. Wesley Clover has so far invested in 100+ companies with 50+ exits already realized. It has invested USD 400Mn+ and generated cumulative returns of USD 3.5Bn. Wesley Clover has globally setup micro-funds to invest in technology startups. These funds are operational in Canada, UK, Turkey and France. Alacrity India Fund has just been set-up and new funds are being rolled out in China, Singapore, Austria, Mexico and Indonesia. These funds are collectively called Alacrity Global. Alacrity Global has so far invested in 21 companies with USD 50Mn of invested value. Alacrity India: https://www.alacrityindia.com/ Wesley Clover: https://www.wesleyclover.com/ Alacrity Global: https://www.alacrityglobal.com/ L-Spark: https://www.l-spark.com/ (Wesley Clover's B2B SaaS focused accelerator based in Ottawa, Canada) What's the Opportunity ? Alacrity India is seeking entrepreneurs to build B2B SaaS startups in domains including enterprise security, data science applications, fintech, marketing-tech, etc. We are looking for young entrepreneurial talent who want to build world class businesses and become business leaders. The individuals should be passionate, self-motivated and driven, persistent and be willing to take feedback and learn. We are looking for professionals in diverse areas including technology, product management, marketing, sales and general management. You may be one of the following: - A business strategy / consultant with ability to understanda sector value chain and key business problems - A strong relationship oriented, well-networked, flamboyant personality who loves business development - A person with strong logical reasoning skills and who can perform aprimary and secondary research to validate potential business ideas The entrepreneurs will be based out of Pune (Maharashtra) and will be part of our global incubation program where we build companies in B2B SaaS from scratch: Below is a short insight into the process: 1) Team Formation: A team will be formed with a mix of expertise in areas including Technology, marketing, sales and general management. Stipend / basic salary (Rs. 30,000 per month for one year) and an equity component will be provided to all team members (over the time-period of the startup). 2) Boot camp and Ideation: Team members, in collaboration with various stake holders including mentors, investors, potential customers, etc., will develop a business plan. A 4-week boot camp in Ottawa (Canada) will be conducted wherein Team members will work with partners and portfolio companies of Wesley Clover to develop and refine the business plan and model. 3) Business Plan approval and investment: Team members will present the business plan to the Investment Committee (IC) for investment approval and if approved, a seed funding (USD 100k - USD 200k) will be provided to execute the plan - > develop a MVP and acquire an initial set of customers. 4) Acceleration and investment: If the Team achieves the milestones set by the IC, then the next round of funding (~USD 500k) will be provided to accelerate the venture and make it attractive to Global institutional series A investors. It is recommended that you review the following content to better understand the process and value add from Alacrity Global ecosystem: Alacrity UK: https://www.youtube.com/watch?v=SWauZAQYsPg&feature=youtu.be, https://www.youtube.com/watch?v=rnrVjB5llGc Alacrity Turkey: https://www.linkedin.com/pulse/too-good-true-investment-model-saurabh-lahoti/ Alacrity Canada: https://www.youtube.com/watch?v=a6KAKs5iAf0 (Portfolio company of Alacrity Canada - Echosec) Wesley Clover: https://www.youtube.com/watch?v=BZ1FAipVP9k (Tech Tuesday Presentation) L-Spark: https://www.youtube.com/watch?v=ohHvvZ72P_s Also read about what is SaaS: https://www.linkedin.com/feed/update/urn:li:activity:6414316775151898624 Before you express interest in this opportunity, please remember, this is not an opportunity for another JOB. Apply only, if you are willing to pursue an uncertain and challenging entrepreneurial ride and go that extra-mile, again and again! Join us and pursue your entrepreneurial journey via our global incubation program!

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Customer Support Executive

Founded 2012
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NCR (Delhi | Gurgaon | Noida)
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0 - 3 years
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1 - 3 lacs/annum

Dear Candidate, Greetings from Onestore India!!!!! We have an urgent requirement with our company for the profile of Customer Support Executive. Location: Jangpura Extn., New Delhi Experience: 0-2 years of experience Timings: 8 pm to 8 am Company Profile: We offer surveillance software and related services. We have been providing government agencies and corporates over the globe with our proven expertise & technical skills. We have partnered with leading IT solutions providers including IBM® and Oracle® enabling us to provide first-class investigation infrastructure for our clients. In years, we have developed a broad array of digital forensic services & turnkey solutions which assures effective and simplified fulfilment of investigation needs of our clients. You may read more about our company profile on our corporate and product websites i.e; https://onespy.com Responsibilities: • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. • Build sustainable relationships and trust with customer accounts through open and interactive communication. • Provide accurate, valid and complete information by using the right methods/tools. • Efficient dealing of complaints to completion and enabling satisfaction of customer. • Keep records of customer interactions, process customer accounts and file documents. • Attempt to persuade customer to reconsider cancellation. • Work with customer service manager to ensure proper customer service is being delivered. • Requirements: • Proven customer support experience or experience as a client service representative. • Strong phone contact handling skills and active listening. • Familiarity with CRM systems and practices. • Customer orientation and ability to adapt/respond to different types of characters. • Excellent communication and presentation skills. • Ability to multi-task, prioritize, and manage time effectively. • Should be flexible with Shifts.

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Customer Success

Founded 2013
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Pune
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2 - 7 years
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5 - 8 lacs/annum

Responsibilities: Own overall relationship with assigned clients, which include: Client Onboarding, Increasing adoption, ensuring retention, and satisfaction. Establish a trusted/strategic adviser relationship with each assigned client and drive the continued value of our product. Develop and nurture customers for advocacy. Work with clients, aid the customer in achieving their goals. Work to identify and/or develop upsell opportunities. Advocate customer needs/issues cross-departmentally. Requirements: Cheerful, Optimistic go-getters Learn-ability is more valued than skill set. Impeccable written and verbal communication skills. Self-starter and a good team player. Eager to learnt and execute the new processes for us. You want to help and provide the support to our customers.

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