business development

Key Responsibilities:

• Handle escalated voice calls transferred by L1 agents or supervisors.
• Provide expert-level support for complex issues and ensure timely resolution.
• Maintain ownership of tickets through resolution, keeping customers informed throughout the process.
• Coordinate with internal teams (Product, Engineering, QA, etc.) to resolve technical issues.
• Identify patterns in escalations and suggest process/product improvements.
• Document solutions, create knowledge base articles, and provide feedback to the L1 team to reduce future escalations.
• Meet or exceed defined KPIs such as First Call Resolution (FCR), CSAT, and Average Handling Time (AHT).
• Ensure adherence to SLAs and internal escalation protocols.
• Act as a mentor and point of contact for L1 agents when guidance is needed.

Requirements:

• 2–4 years of experience in customer support, with at least 1 year in L2 or escalations (voice process).
• Strong verbal communication skills with fluency in [English/Other relevant language].
• Experience with CRM and ticketing tools (e.g., Zendesk, Freshdesk, Salesforce).
• Ability to handle high-pressure situations and demanding customers with empathy and professionalism.
• Technical troubleshooting experience preferred (based on industry – SaaS, Telecom, FinTech, etc.).
• Willingness to work in rotational shifts or weekends, if required.
• Bachelor's degree or equivalent preferred.

Are you a creative genius with a knack for making websites and apps function flawlessly and visually stunning?

If so, we've got the perfect role for you - UI/UX Designer!

As a UI/UX Designer, you will aim to create digital experiences that make people go "WOW!"

This role involves understanding user needs, researching, and designing interfaces that enhance usability and drive user engagement. You'll be responsible for designing intuitive user interfaces that are as smooth as butter and visually appealing as a piece of art.

Here's what you'll be doing at UIUX Studio:

- Crafting user-friendly and eye-catching designs for websites and mobile applications.

- Collaborating with developers and stakeholders to bring your designs to life.

- Conducting user research and testing to gather valuable insights and make data-driven design decisions.

- Creating wireframes, prototypes, and mockups that will make your clients jump with joy.

- Constantly staying up-to-date with the latest design trends and tools because let's face it, being trendy is cool.

Now, let's talk about the qualifications we're looking for:

- A portfolio that will make our jaws drop - show us your best UI/UX designs!

- Degree in Design or equivalent experience but hey, if you're a self-taught design prodigy, we won't hold it against you.

- Proficiency in industry-standard design software like Sketch, Adobe XD, or Figma.

- A deep understanding of user-centred design principles (you should know what makes users tick)

- Excellent communication skills because teamwork makes the dream work

Position: Marketing Manager

CTC: 7 LPA - 9 LPA

Work Location: HRBR Layout, Bangalore, Karnataka

Key Performance Indicators:

• Marketing Qualified Leads
• Growth in Website Visitors
• RoI on Digital & Offline Marketing Campaigns
• Improve the Performance of Digital Marketing Channels (Email, BPN, WPN, Social Media etc)
• Generate Leads through Event Participation or other Channels

Key Responsibilities:

• Create and manage content for the Companies social media handles, emails, and other forms of digital communication
• Preparing periodic marketing plan- monthly quarterly
• Making Marketing budgets
• Meeting marketing revenue targets
• Generating expected Mqls
• Handling branding and sales promotional campaigns
• Stay up to date on the latest social media trends, and implement them in Companies marketing campaigns.
• Prepare reports and analytics on the overall performance of various marketing campaigns, including ROIs and KPIs

Marketing Channels:

• Browser Push Notifications
• Web Push Notification
• Email, SMS, WhatsApp
• Social Media - Facebook, LinkedIn, Twitter, Instagram
• Blog & Other guest posting platforms
• Trade Promotional Events

Skills & Ability:

• Social media savvy, with a passion for staying on top of trends
• Strong sense of creativity, and innovation to create and develop content.
• Strong project management and managerial skills
• Ability to multitask.

Technical Skills:

Knowledge of the following tools are added advantages

• SEO and SEM strategy and keyword research
• Word press blogging
• Facebook, LinkedIn, Instagram business page management
• Canva for image editing
• Browser push notifications software
• Web-push notifications
• Google Docs
• GetSiteControl

Education & Experience:

• MBA (Marketing) is preferred
• Experience: 3 to 5 Years of experience in Digital Marketing
• Location: Bangalore (Work from office only)

Additional Benefits:

• Health Insurance is provided
• Meal allowance is provided
• Performance based incentives

Job Types: Full-time, Permanent

Pay: ₹700,000.00 - ₹900,000.00 per year

Benefits:

• Health insurance

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus

Ability to commute/relocate:

• Bangalore, Karnataka: Reliably commute or planning to relocate before starting work (Required)

Education:

• Master's (Preferred)

Experience:

• total work: 1 year (Preferred)
• Digital marketing: 3 years (Required)

We are the largest online legal service providers in India. Our business is technology driven and our app is already servicing customers across India and abroad. We have offices in Chennai and Bangalore.

Our dev team comprises of seasoned and experienced developers along with Senior Resources for mentoring. We are looking forward to expand our team.

Job brief

Do you like writing mean and clean Ruby code? Come join our team and help us build amazing things.

We’re looking for someone with a passion for programming and for writing beautiful code.  You will join a team of exceptional developers working in a fast-paced environment to deliver world-class software.

Responsibilities

• Write clean, maintainable and efficient code.

• Design robust, scalable and secure features.

• Drive continuous adoption and integration of relevant new technologies into design.

Job summary  

AEM, Java, Jenkins, DevOps

"Experience on Agile methodology.

• Hands on experience on AEM, JCR, Apache Sling, Apache Felix
• Develop AEM templates, components, fragments and experiences
• Work extensively in Core Java 1.8, JEE, AEM 6.2, AEM 6.1, AEM 6.0, CQ5.5, Apache CXF
• Translates business requirements into AEM specific implementation, specifications, designs, Authors content, etc.
• Make changes to AEM site content, assets, pages, workflow, etc.
• Design and build components, templates, dialogs, and workflows using the AEM architecture (Sling, CRX, OSGI, JCR)
• Diagnoses and solve technical problems related to content management such as search result accuracy, dynamic content linking, formatting, image scaling, internationalization, and personalization
• Need to work in J2EE Web Technologies using Servlets, JSP, spring, Hibernate, Java Beans, Collections, JDBC, JavaScript, XML, HTML, DHTML, and CSS.
• To work on agile methodology, rapid development and prototyping environment"

Techincal Skills

Good to have JDBC, ANSI SQL, Jenkins, Core Java, DevOps, Adobe AEM

• 5+ years of experience in software engineering
• A background in front-end web development and/or API development.
• Demonstrated competency in one or more of the following: JavaScript, TypeScript, React/Redux, AngularJS,  or comparable JavaScript MVC framework.
• Demonstrated competency in one or more of the following client-side build tool: Webpack, gulp, jspm
• Have a good understanding of what good UX and UI design are.
• Experienced in client-side framework/technologies before such as: React, AngularJS, jQuery, HTML, CSS
• Experienced in using client-side build tools such as gulp, WebPack, JSPM, NodeJS, and other CLI is a plus
• Understand how to get good performance on UI implementation (time to interaction, bundling, and splitting resources)
• Some previous work portfolios would be great.
• Good knowledge of how to use source control systems like git and GitHub.

Post: E-Commerce Executive – Amazon & Ebay

Location: GIDC Gate No.4, Naroda-Ahmedabad

Job Overview:

We are looking for a Specialist who can post advertisements, run campaigns, and can held our seller accounts.

Our company is looking for an E-Commerce Executive to join our online marketing and sales team. Our ideal applicant is organised enough to manage our online inventory and creative enough to help design social media campaigns to increase our digital sales. You will optimise our campaigns using marketing and SEO strategies and measure how much they increase web traffic by using analytics tools. While we prefer applicants who have a bachelor’s degree, it is more important that you have some experience managing a digital store or inventory of products.

E-CommerceExecutive Duties and Responsibilities

Manage our online inventory

Develop campaigns to increase digital sales

Optimise paid advertising campaigns using SEO and other tools

Help manage our online marketing presence, including on social media platforms

Monitor changes in website traffic or increases in sales

Assist with forming our company’s overall digital marketing strategy

E-Commerce Executive Requirements and Qualifications

Bachelor’s degree in marketing (preferred)

Experience managing digital product inventory