business development

Customer Success Specialist

Why Reelo

In today’s customer centric world, it’s important for every business to market like the best brands in the world. As competition for customers’ attention increases, it has never been more important for small and mid-market F&B and retail businesses to have 360° view of the people that keep them in business. But collecting, understanding and taking action on customer data is riddled with market, resource, and technology challenges. Solving these challenges is why we get up in the morning.

Reelo is the new-age customer marketing platform for restaurant & retail businesses to grow their revenue, get more customers and build a stronger brand, in an incredibly simple manner.

We understand that it's easier than ever to start a restaurant & retail business, it’s harder than ever to grow it. Specifically, most of these businesses have two challenges with growth:

1. Getting people to make their first purchase.

2. Getting those people to come back and buy again (and again and again).

These businesses and their teams already have 1,000 things to do — wrestling with overly complicated marketing tools doesn’t need to get added to the list.

Our SaaS platform makes it fast & easy for businesses to understand more about their customers and continously engage with them in a smart & automated way - making them look like a professional without the effort.

There is a massive opportunity in front of us. We’re building a business that is big, meaningful, and lasting. For that, we’re building a strong, diverse team of curious, creative people who want to find purpose in their work and support each other in the process. If that sounds like you, we’d love to hear from you.

👉🏻 Read more on https://www.reelo.io

About the opportunity

As Reelo grows, we're looking for a passionate Customer Success Specialist to join our team for the next phase of growth. The Customer Success Specialist is responsible for the success of our customers by providing them with the resources and support they need to get the most out of our product. This includes onboarding new customers who have upgraded to a paid plan, providing training and support, and working with customers to identify and solve problems. The ideal candidate will have a strong understanding of SaaS products and services, as well as the ability to build and maintain relationships with customers.

This is a Work from Office role in Ahmedabad, Gujarat

What will you do?

• Responsible for driving revenue of existing accounts by ensuring renewals and upselling existing accounts
• Proactively reaching out to customers to ensure they are getting success using Reelo.
• Respond professionally to incoming inquiries from your customers.
• Being the one responsible, to ensure that your customers have a great experience with the product -a crucial part of the role is ensuring we make the product as easy to use, reliable, bug-free, and fast as possible.
• Becoming an encyclopedia of knowledge about how Reelo works and what it is capable of.
• Build sustainable relationships and trust with customers through open and interactive communication and anticipating their needs better.
• Working directly with product teams to identify current issues and, synthesizing the diverse feedback you hear from our customers, offer informed opinions on potential solutions.

What you need?

• Past experience in account management/client services roles across
• A strong problem solving mindset and work actively towards unblocking barriers that hinder the experience of the customer
• Excellent verbal, written communication, and presentation skills.
• Ability to respectfully handle complaints/ escalations
• A very consultative approach and passion for speaking to customers everyday
• Passion for technology and keeping up with latest trends
• Great attention to details
• Being tactful and providing best practices to customers to ensure they are seeing success using Reelo
• Organizational skills and experience improving processes
• The ability to explain complex topics in easy to understand and concise language
• Demonstrated drive to exceed performance expectations and ability to work with change.

Remember that there’s no such thing as the perfect candidate or background, which is what makes us unique and successful!

Job Description:-  

•  Design, build and maintain excellent React Native applications with clean code.
• Build pixel-perfect, smooth UIs across both Android and iOS mobile platforms.
• Leverage native APIs for deep integrations with both platforms.
• Diagnose and fix bugs and performance bottlenecks for performance that feels native.
• Integrate third-party API's.
• Write unit and integration tests.
• Release applications to IOS and Google Play stores.
• Work with native modules when required.
• Assist with building estimates.
• Work with modern tools including Jira, GitHub, Bitbucket etc.
• Implement clean, modern, smooth animations and transitions that provide an excellent   user experience.

Desired Candidate Profile :

• 3+ years of professional experience working with React Native.
• 5+ years of professional software development experience
• Experience Working with Swift, Objective C, and Java a plus but not required.
• Meaningful experience working on large, complex systems.
• Ability to take ownership over your work.
• An understanding of React Native best practices and a commitment to following them.
• Ability to work through new and difficult React Native issues and contribute to libraries as needed.
• Ability to create and maintain continuous integration and delivery of React Native applications.

If interested, then request you revert with your updated CV

Job Role-12 months(contract) which is extendable /permnanent

Required Skills:

• Advanced Java skills, Spring, Spring Boot, REST APIs,
• Intermediate in Design Patterns and Principles
• Application is moving into PCF  any cloud native experience is helpful
• DB:  Oracle, SQL Server, RDBMS
• Network Infrastructure knowledge is helpful (work with network support team to troubleshoot)
• Production support skills are highly preferred.
• CI/ CD knowledge is helpful
• Junit for unit testing
• Java certifications are a huge plus

Job Description:

• An ideal candidate is someone who works well with a cohesive team-oriented group of engineers, who have a passion for developing software, who enjoy solving problems in a challenging environment, and who have the desire to take their career to the next level.
• Participate in and lead day to day system development and maintenance activities of the team to meet service level agreements (SLAs) and create solutions with high level of innovation, cost effectiveness, high quality and faster time to market.
• Accountable for full systems development life cycle including creating high quality requirements documents, use-cases, design and other technical artifacts including but not limited to detailed test strategy/test design, performance benchmarking, release rollout and deployment plans, contingency/back-out plans, feasibility study, cost and time analysis and detailed estimates.
• Research and evaluate current and upcoming technologies and frameworks.
• Participate in PoCs (Proof of Concept) and help the Department with selection of Vendor Solutions, Technologies, Methodologies and Frameworks.
• Collaborate with Vendor Resources for Support of Products.
• Conduct brownbag sessions on new and upcoming technologies, methodologies and application appropriate frameworks. Ensure knowledge transfer of vendor technology to *** staff. Provide technical training to the other team members.
  
  

Qualifications:

• Bachelor's degree in Information Systems, Information Technology, Computer Science or Engineering or equivalent work experience.
• 3 to 5 years of experience in related field.
• Broad understanding of Software Engineering Concepts and Methodologies is required.
• Back end Java Development
• API- Restful Services
• Automated Unit Testing (J Unit)
• Spring MVC
• SQL skills- Ability to work with tables, views, and stored procedures
• GIT
• Must be high-energy, detail-oriented, proactive and have the ability to function under pressure in an independent environment.
• Must provide the necessary skills to have a high degree of initiative and self-motivation to drive results.
• Possesses strong communication skills -- both verbal and written and strong relationship, collaborative skills and organizational skills.
• Willingness and ability to learn and take on challenging opportunities and to work as a member of matrix based diverse and geographically distributed project team.

What/Why/How is Floworks?

Floworks (https://floworks.ai">https://floworks.ai) builds powerful business process tools that simplify business operations for the largest of e-commerce and logistics companies in India.

Floworks was founded by distinguished alums from IIT and BIT, with exemplary backgrounds in business and technology.

Floworks has raised two rounds of funding within just 6 months of existence.We are funded by London based Startup Incubator, Entrepreneur First whose investors include the likes of PayPal Cofounder Peter Thiel and LinkedIn Cofounder Reid Hoffman.

https://en.m.wikipedia.org/wiki/Entrepreneur_First">https://en.m.wikipedia.org/wiki/Entrepreneur_First

Floworks in the press:

1. https://theprint.in/ani-press-releases/entrepreneur-first-announces-investment-in-six-indian-tech-start-ups/896694/

What will be your key responsibilities?

Although it’s an engineering role, you will have significant involvement in product, hiring and business as well. You may expect following key responsibilities:

Engineering: You’ll need to write code – a lot of code. At the end of the day, your most important responsibility is to get your company’s product to market and maximize the number of product experiments that can be run. You’ll make key architectural decisions that will be pillars of the engineering organization for years to come. At the same time, you’ll have to make serious trade-offs to balance speed of execution with quality.

Product: As a founding engineer, you’ll also have a significant amount of ownership over the product direction. You should expect to spend time talking to customers, teasing out use cases, and making prioritization decisions regarding both the short- and long-term roadmap. In many cases, you will be building features in the absence of any formal product requirement document.

Support: You should also expect to spend a fair amount of time in the trenches supporting customers. You’ll probably find yourself engaging with customers in shared Slack channels, WhatsApp groups etc.

Hiring: As a founding engineer, you will spend a ton of time sourcing, interviewing, and closing early team members. 

Business: Finally, you’ll gain exposure to all other aspects of the business – from fundraising, to sales, and beyond. Although you probably won’t be closing deals or making pitch decks, you will certainly be expected to sell your product and pitch the company’s vision.

How do you know you are right fit for the role?

• You have at least 2-4 years of experience. You are proficient with most of the following languages/frameworks:
• NodeJS
• AWS
• Databases (both SQL and NoSQL)
• You crave ownership. If you often find yourself raising your hand to own things end-to-end, you will likely really enjoy the ownership afforded to you as a founding engineer.
• You’re okay with ambiguity. You won’t get product requirement documents or designs for everything you’re expected to build. A stellar founding engineer will know when to ask for clarity and when to make educated assumptions. If you tend to gravitate towards more loosely scoped projects, that’s a good indicator that you’ll do well in this type of role.
• You’re multidisciplinary. A typical day might include anything from several hours of coding, to a few customer conversations, to a technical brainstorm or architecture discussion, to an interview or two. 

• You operate at light speed. A great founding engineer should welcome this challenge and thrive under the pressure of intense deadlines. 

What will be the hiring process?

• 2 round of technical interviews
• 2 round of behavioural interview

What will be your compensation?

• Fixed: INR 20L-30L
• Bonus: 10-30% of Fixed depending upon performance.

• Equity: 0.1%-0.2%

• Liaising with clients to identify specific business problems and develop ideas
• Communicating with colleagues within the agency, such as creatives and account managers, in the process of developing a campaign
• Gaining a comprehensive context for advertising strategies by analysing a wide range of information in detail, including demographics, socio-economic and the market for the client's product and market share;
• Commissioning research from outside organisations to inform advertising strategies, using both qualitative methods, such as focus groups and structured interviews, and quantitative methods, such as demographic profiling and questionnaires
• Running research groups
• Finding an 'angle' on a specific product or service on which to base a campaign;
• Researching the product or service to be advertised, which may involve gaining technical or specific knowledge
• Reconciling the differences between consumers' current perceptions of the brand and the way the client wishes the brand to be perceived;
• Meeting the client to learn the background of the brand and advising on possible approaches to the target market
• Providing the creative team with a clearly defined brief that contains concise information on the product, audience and strategy
• Presenting conclusions and ideas to clients and other agency staff
• Analysing and interpreting customer response and sales data to evaluate the effectiveness of the campaign.

• To appoint Block Sales Manager in their respective Districts.
• To manage sales operations in assigned district to achieve revenue goals.
• To supervise sales team members on daily basis and provide guidance whenever needed.
• To identify skill gaps and conduct trainings to sales team.
• To work with team to implement new sales techniques to obtain profits.
• To assist in employee recruitment, promotion, retention and termination activities.
• To conduct employee performance evaluation and provide feedback for improvements.
• To contact potential customers and identify new business opportunities.