Business Development Manager

CRM Application Support Engineer

1. Position Summary

We are looking for a skilled CRM Application Support Engineer to provide L1/L2 application support and assist with enhancements across our enterprise CRM ecosystem comprising Microsoft Dynamics 365, Azure cloud services, Sitefinity CMS, and IVR/Chat platforms. The role involves handling day-to-day user tickets, monitoring system health, executing routine maintenance tasks, and supporting the Senior Specialist in delivering change requests and platform improvements.

This role supports Australia-based operations during extended business hours (0800–2000 AEST, Monday through Friday) on a rotational basis with the Senior Specialist, with weekend on-call availability for critical incidents.

2. Key Responsibilities

A. Microsoft Dynamics 365 (D365) Support

• Handle L1/L2 user issues and tickets on D365, performing initial diagnosis, troubleshooting, and resolution within SLA timelines.
• Assist in implementing enhancement requests and change requests under the guidance of the Senior Specialist.
• Monitor Power BI report health and escalate data discrepancies or report failures for resolution.
• Troubleshoot basic Unified Service Desk (USD) user issues and configuration queries.
• Log and track support tickets with Microsoft for product-level issues, following up to ensure timely resolution.
• Execute sample data migration tasks for UAT testing under defined procedures and quality checklists.
• Support quarterly Data Quality Analysis by running data extraction scripts, compiling reports, and flagging anomalies.
• Monitor scheduled jobs (workflows, batch processes) and take corrective action or escalate failures as per runbook procedures.
• Assist in POC development and survey configuration activities within D365.

B. Azure Portal Support

• Monitor Azure Web Jobs for execution status and troubleshoot failures using logs and diagnostics.
• Support API and Logic Apps operations by monitoring execution history, identifying errors, and implementing fixes for known issues.
• Execute routine SQL Database maintenance tasks including backup verification, index rebuilds, and basic query troubleshooting.
• Monitor Azure App Service health metrics, restart services when needed, and escalate persistent issues.
• Assist in preparing resource consumption reports and validating Azure billing data.
• Log support requests with Microsoft Azure support and provide required diagnostic information.

C. Sitefinity CMS & Portal Support

• Provide first-line support for Sitefinity portal issues including chat functionality, content display, and user access problems.
• Assist with CRM portal connector licensing renewals and re-synchronization processes.
• Implement minor Sitefinity admin configuration changes as directed (user roles, content updates, widget configurations).
• Coordinate with Sitefinity vendor support for bug reports and product issue escalation.
• Perform routine Sitefinity database checks and maintenance tasks.

D. IVR & Chat Support

• Provide first-line troubleshooting for IVR issues impacting CRM integrations and customer-facing call flows.
• Assist in implementing CRs and enhancements to IVR/Chat configurations as they relate to CRM workflows.
• Coordinate with the Live-Assist support team on issue escalation, providing detailed diagnostic information.

E. Change Request Support

• Support the delivery of Change Requests (CRs) by executing assigned development, testing, and deployment tasks.
• Maintain accurate time logs and effort tracking for CR work within the engagement model.
• Assist in preparing CR documentation including technical design notes, test cases, and deployment checklists.

F. Operational Duties

• Provide rotational shift coverage within the 0800–2000 AEST operational window.
• Maintain and update technical documentation including runbooks, known-issue databases, and resolution logs.
• Participate in knowledge transfer sessions and cross-training activities to ensure team redundancy.
• Contribute to weekly/monthly operational reporting on ticket volumes, resolution metrics, and system health.

3. Required Qualifications & Skills

Education

• Bachelor’s degree in Computer Science, Information Technology, or equivalent.

Technical Skills

• 2–5 years of experience in Microsoft Dynamics 365 CRM support including entity customization, workflows, business rules, and basic plugin troubleshooting.
• Familiarity with Azure Portal services including Web Jobs, Logic Apps, App Services, and Azure SQL Database.
• Basic to intermediate Power BI skills for report monitoring and troubleshooting.
• Working knowledge of SQL for writing queries, analyzing data, and basic performance troubleshooting.
• Exposure to Sitefinity CMS or similar content management systems.
• Basic understanding of IVR and chat platforms and their integration with CRM systems.
• Experience with ITSM tools (ServiceNow, Jira, or similar) for ticket logging and tracking.
• Understanding of ITIL concepts for incident and problem management.

Soft Skills

• Strong attention to detail and systematic approach to issue diagnosis and resolution.
• Good written and verbal communication skills for ticket documentation and client interactions.
• Ability to work in a shift-based model and manage priorities across multiple technology domains.
• Team player with a willingness to learn, take ownership, and support senior team members.
• Proactive in identifying recurring issues and suggesting preventive measures.

4. Preferred Qualifications

• Microsoft Certified: Power Platform Fundamentals (PL-900) or Dynamics 365 Fundamentals (MB-910).
• Microsoft Certified: Azure Fundamentals (AZ-900).
• ITIL v4 Foundation certification.
• Prior experience in application support for clients in the APAC or Australian time zone.
• Familiarity with DevOps tools and CI/CD pipelines for CRM deployments.

5. Key Performance Indicators (KPIs)

• First-call resolution rate and adherence to L1/L2 ticket SLAs.
• Accuracy and timeliness of ticket documentation and escalation.
• Reliability of monitoring activities (scheduled jobs, Azure services, portal health).
• Quality of support provided for CR delivery tasks.
• Client feedback and responsiveness scores.
• Effective utilization within the monthly engagement framework.

Responsibilities:

• Working closely with product, design and development team to achieve high cohesion across features and;
• Feasibility analysis of the technical requirements and web designs;
• You will be responsible to develop and contribute towards consumer-facing web application;
• Writing modular code to achieve loose coupling and reusability of modules across application;
• Architecting, prototyping and implementing high-impact modules for our end users;
• UI/UX.

Requirements:

• High Proficiency in frontend technologies like Angular, React JS, Vue.Js Redux etc.;
• Good design skills and knowledge and experience working with UI design patterns and frameworks;
• Good understanding of fundamental design principles behind a scalable application;
• 3-5 years of strong hands-on experience in Angular and React.

Job Title: Corporate Recruiter.

Location: Chembur, Goregaon.

Company: Jaro Education.

We are looking for a highly skilled and experienced HR Recruiter with a background in consultancy to join our team in Chembur, Mumbai. As an HR Recruiter, you will be responsible for sourcing, screening, and interviewing candidates for various positions within the organization.

Key Responsibilities:

>Source and attract qualified candidates through various recruitment channels such as job portals, social media, and professional networks.

>Screen resumes, conduct initial phone screens, and schedule in-person interviews.

>Coordinate with hiring managers to understand their needs and requirements for each role.

>Manage the entire recruitment process from sourcing to onboarding.

>Maintaining a strong candidate pipeline for future opportunities.

Qualifications:

>Minimum 2-3 years of experience in recruitment. (consultancy background)

>Strong understanding of Non-IT recruitment processes.

>Excellent verbal and written communication skills.

>Proven ability to work in a fast-paced and deadline-driven environment.

>Strong knowledge of job portals.

Salary as per Company standards, benefits, and a great work environment. If you are passionate about recruitment and have a proven track record of success, we want to hear from you! Apply now and let's build a great team together!

Timing Monday to Friday (10-7)

Key Responsibilities

• Write clean, testable code using .NET programming languages
• Test and debug various .NET applications
• Deploy fully functional applications
• Upgrade existing applications
• Document development and operational procedures

Technical Competencies

• Understanding of object oriented programming concepts, design patterns and SOLID principles
• Must have hands on experience with C#, ASP.NET, MVC, Windows Services, .NET Entity Framework, SQL Server/T-SQL, IIS and related technologies
• Understanding of REST APIs and WCF
• Understanding of modern techniques such as Responsive Web Design, LINQ, Dependency Injection and Design Patterns
• Must have hands on experience of web client technologies inclusive of HTML5, CSS3, JavaScript, AJAX, JSON and JQuery
• Knowledge of various industry standard development practices (Agile methodology, OOD, TDD, BDD)
• Must have hands on experience of tools to enable SDLC (TFS, Visual Studio, etc.

• https://smrtr.io/bqCWb" target="_blank">https://smrtr.io/bqCWb

What is a Data Prospectors day like?:

• Collecting and editing data through extensive web research, using google sheets, 

• Analyzing multiple information sources to resolve factual discrepancies in data.

• Engaging in online discussions with colleagues on best practices for getting positive results.

• Ensuring quality of data in the database.

You are an outstanding candidate if you: 

• Love to spend hours in front of your PC

•  Superb at finding information on the web

• Can type reasonably fast

• Love to work with a tech-loving cool virtual team.

• Have a webcam and mic and be available for meetings.

• Are Tech Savvy

• Can work close to UK (GMT Time Zone) working hours of 9 am - 5 pm.

• Have the ability to problem-solve and work independently - but can ask questions when needed

• Be open to training (as you will be trained by my project managers and me)

• Have  the hunger to be amazing at what you do

Educational Requirements: 

University degree or equivalent. In lieu of a degree, 2-4 years of experience working in English in a business environment. 

Work Experience at any of the following:

• Web research

• Link building

• Localization projects

• Data collection

• Research and information analysis

   

Salary and Benefits:

• The salary of this job (Once it moves to a full-time position of 40 hours per week), will be from $520 to $840 per month, depending on experience and competency. 
• The higher end of range will only be for prospectors with extensive professional experience as a high-quality link prospectors.
• But better than that, we have a set pay progression plan which means this can go up with time.
• And a performance incentive plan which means if you’re able to hit targets, you will also qualify for a quarterly bonus as well.
• And there’s even a chance of promotion - every management and senior position we have in the company has been from within. 

We have urgent Requirement for .Net Developer with one of leading IT firm.

Experience : 5yr - 8yrs

Qualification : Computer Science, Engineering or a related field

Location : Mumbai (Thane)

Job Description :

- Required 5 to 8 years of experience

- Good knowledge of Web api development

- Required Hands on experience in Angular and .net core

- Knowledge of Authentication and authorization Hands on entity framework using C#

- Hands on SQL query and LINQ queries

- Angular 2 + working Hands-on knowledge

- Good knowledge of C# and OOP concept

• Support for Incident and Request management tasks as assigned.
• Administration and understanding of the following network services to support Incident and Request tasks as assigned:
• Palo Alto Firewalls
• LAN Routing and Switching
• Microsoft Azure Networking – Vnets, Express Route, Vnet Peering, VPN Gateways
• LAN to LAN VPN Tunnels
• Arista Network devices
• Work with Networking Monitoring tools such as one or more of the following: Solar Winds, Splunk, Prime, NetMRI, Nagios
• Work directly with telecom carriers and Network infrastructure maintenance providers as needed, such as Verizon, Tata, Bharti, and Cisco.
• Maximize network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades, and collaborating with network architects on network optimization
• Supports routing and switching and work on BGP, OSPF protocols
• Support China retail store infrastructure and data center through on-call rotations

QUALIFICATIONS:

• Graduate or above
• 6-7 years experience in LAN/WAN Routing including 2 or more years of LAN/WAN Administration experience within a multi-platform technical environment.
• In-depth understanding of voice and/or data technologies and subject matter expert in at least one area.
• Cisco Certified or equivalent combination of knowledge and experience.
• Understanding on IPsec, VPNs, GRE, NAT/PAT over varied platforms
• Expert knowledge of all LAN switching technologies eg Spanning Tree, VLAN management, and VTP concepts on Cisco, Nexus, and Arista
• Good understanding of MPLS routing and OSPF routing