Business Development Manager

Job Title: Customer Support Executive

Job Details

• Job Type: Full-time (Work from Office)
• Location: Ghitorni, New Delhi
• Salary: Competitive, based on experience
• Working Days: 5.5 Days (with rotational weekly offs)

Role Overview

The Customer Support Executive will be responsible for managing customer queries, providing solutions, and ensuring a seamless customer experience across multiple channels (phone, email, chat, etc.). The ideal candidate should have excellent communication skills, patience, and the ability to handle pressure while maintaining professionalism.

Key Responsibilities

• Handle customer inquiries via phone, email, and chat in a timely and professional manner.
• Resolve customer complaints by identifying issues and providing effective solutions.
• Maintain records of customer interactions and update internal databases.
• Escalate complex issues to the appropriate department for resolution.
• Provide accurate information about products, services, and policies.
• Ensure customer satisfaction and build long-term customer relationships.
• Meet performance targets including response time, resolution rate, and customer satisfaction scores.

Required Skills & Qualifications

• Bachelor’s degree or equivalent (preferred but not mandatory).
• Proven experience as a Customer Support Executive or in a similar role.
• Strong verbal and written communication skills.
• Ability to multitask, prioritize, and manage time effectively.
• Problem-solving attitude and customer-centric approach.
• Proficiency in MS Office and familiarity with CRM systems is a plus.

Responsibilities:

• Make outbound calls to potential clients to introduce AI project offerings.
• Explain the benefits and features of our AI products and services.
• Answer questions and address client concerns confidently and professionally.
• Maintain detailed records of calls, customer interactions, and feedback.
• Schedule follow-up calls to build and maintain client relationships.
• Achieve daily and weekly call targets set by the team.
• Collaborate with the sales and marketing teams to refine pitch strategies.

About Company

Our client works in the area of skilling and livelihoods for underserved youth. This is a pioneering program with a strong PPP model, an agency-led approach to livelihoods and a vision of socio-economic transformation. They are run through a public-private partnership that empowers the Government, Corporates, NGOs and Citizens to work together towards changing lives. The provision of location and capital expenditure for the centres is taken care of by the Government. Corporates contribute through CSR funds to provide operational expenses. NGOs come on board to provide various skilling courses to the youth. With penetration in more than 400 of the 500 odd slum communities of Pune, the program has now expanded to other cities viz. PCMC, Dombivali, Aurangabad and also States viz. Delhi, Odisha and in Hyderabad.

Core Values that drive us: Empathy | Inclusion | Integrity | Courage 

Roles & responsibilities

• Taking care on onboarding, induction & orientation

• Employee Engagement

• HR strategies and policies

• Organizational design

• Develops programs to build human capital and a strong employee development culture.

• Training & Development

• Analysis and Change Management

• Facilitates the development and implementation of employee performance measurements to gauge the success of programs and identify areas for improvement.

• Talent Assessment

• Leadership Development - Assesses leadership development, team development, and organizational communication programs and practices.

• Succession Planning

• Counselling and Guidance

• Grievance handling

• Building a positive and result-oriented working environment

• Creating an environment of accountability where success is measured

Requirements

• Should be Masters in HR

• Must have at least 10+ years of experience in the field of Organization Development

• Experience working with a NGO will be an added advantage

• Passionate about planning, developing, administering, and implementing innovative programs.

• Experience in the management of large- and small-scale change initiatives

• Demonstrated ability to drive change and influence the adoption of new ideas

• Learning Agility

• Strong written, verbal communication, interpersonal skills and excellent facilitation/presentation skills

• Able to communicate and collaborate effectively at all levels of the business

• Must be able to use a computer with a high degree of proficiency (Word, Excel, PowerPoint)

Overview

adesso India specialises in optimization of core business processes for organizations. Our focus is on providing state-of-the-art solutions that streamline operations and elevate productivity to new heights.

Comprised of a team of industry experts and experienced technology professionals, we ensure that our software development and implementations are reliable, robust, and seamlessly integrated with the latest technologies. By leveraging our extensive knowledge and skills, we empower businesses to achieve their objectives efficiently and effectively.

Job Description

We are looking for an experienced Senior Software Developer for IT Services Management Team. 

In this role, you will be responsible for the application management of a B2C application to meet the agreed Service Level Agreements (SLAs) and fulfil customer expectations. 

You will act as an On-call-duty team in the time between 6:00 PM to 8:00 AM IST- 365 days a year. We are seeking a hands-on Software Developer with strong experience in Frontend + DevOps knowledge.

Responsibilities:

Problem Management & Incident Management activities: Identifying and resolving technical issues and errors that arise during application usage. 

Release and Update Coordination: Planning and executing software updates, new versions, or system upgrades to keep applications up to date.

Change Management: Responsible for implementing and coordinating changes to the application, considering the impact on ongoing operations.

Requirements:

Education and Experience: 

A bachelor’s or master’s degree in a relevant field, with a minimum of 5 years of professional experience or equivalent work experience.

Skills & Expertise:

Proficient in ITIL service management frameworks.

Strong analytical and problem-solving abilities.

Experienced in project management methodologies (Agile, Kanban).

Excellent English Communication, presentation, and interpersonal skills, with the ability to engage and collaborate with stakeholders.

Experience in 24x7 application On call Support and ready to work in shifts on a Hybrid /WFH mode.

This assignment is a long-term contract for more than 3 years.

Good knowledge in Frontend Technologies like Frontend & DevOps – skill set given below.

Skills & Requirements

React JS (v17+), Tanstack, Context, React Router, Redux, Webpack / Vite, Storybook, Jest, React Testing Library, Vitest, Cypress, npm, Restful API, Azure, Azure Devops, Kubernetes, kubeAPI, docker/container, Debug Tools, openSSL, Kustomize, Curl.

Key Responsibilities:

• Development of a Single Page Application (SPA) and it's components in Typescript: deployed and optimized for progressive mobile and browsers using Angular 2 and Ionic 2 frameworks.
• Creating custom, general use modules and smart components which extend the elements and modules of core Angular framework.
• Creating self-contained, reusable, and testable modules and components in Typescript and using responsive HTML and CSS.
• Architecting and automating the build process for production, using task runners or scripts.
• Writing non-blocking code, and resorting to advanced techniques such as multi-threading, when needed

Skills and Qualifications:

• Should have experience with CSS 3, SCSS, Java script and HTML5.
• Full-time knowledge of Angular practices and commonly used modules based on extensive work experience. Or 2 Year or more experience with other industry-leading frameworks like React.
• Minimum 1-year experience in working and extending one of the CSS or UI frameworks like Ng-lightening, Angular-material

Education:

• BE / BTech / MCA

Job Description

Our Business Development Executives are responsible for delivering services to clients in the areas relating to business registrations, tax services, and corporate filings. Executives must be capable of engaging with clients on a range of mediums such as phone, email, live chat, and other internet-based communications channels.

A Positive attitude and ability to quickly learn are a must. Training and skill development will be provided by the organization.

Key Skills

• Comprehensive Computer Skills
• Ability to converse with clients over the Phone, email
• Ability to manage and work with multiple clients
• Positive attitude
• Punctual work ethics
• Ability to learn quickly
• Attitude to go beyond job responsibilities to ensure client satisfaction
• Experience working with CRM and Project management tools
• Languages – Proficiency in Hindi and English is mandatory

Job Responsibilities

• Handle customer requests over the phone and email on a daily basis
• Respond to custom requests

Overview:

The Risk Manager will oversee the organization's risk management program, assessing and identifying risks that could impede the reputation, safety, security, or financial success of the organization.

Key Responsibilities:

1. Designing and managing the consumers' credit portfolio and risk within the desired target
2. Driving new experiments with deeper cust understanding and segmentation 
3. Leverage traditional and alternate data to create risk policies and ensure effective implementation 
4. Continuously plans, monitors, and reviews risk management and perform regular checking and/or surveillance to ensure that risk treatment is effective
5. Establish, implement and manage risk policy and control frameworks, ensuring that minimum standards, ownership and operation are documented and communicated across the Group
6. Manage a governance structure to monitor, challenge and test business compliance with risk policies and control frameworks
7. Develop, lead and maintain a center of expertise within 1st line risk management
8. Maintain comprehensive credit policy inventory and facilitate timely periodic review/approval of credit policies
9. Monitor and communicate new regulatory issues/guidance impacting credit policy, analyze the impact, interpret and implement into policy

Education and Experience:

1. Bachelor's degree in Risk Management, Finance, or related field required.
2. At least 7+ of related experience is preferred.
3. Strong knowledge and experience in risk management and policy 
4. Excellent verbal and written communication skills.
5. Excellent mathematical and critical thinking skills.
6. Excellent analytical and problem-solving skills.
7. Excellent organizational skills and attention to detail.
8. Strong supervisory and leadership skills

We are looking for a React Native developer interested in building mobile apps on both the iOS and Android platforms. You will be responsible for architecting and building these applications, as well as coordinating with the teams responsible for other layers of the product infrastructure. Building a product is a highly collaborative effort, and as such, a strong team player with a commitment to perfection is required.

Responsibilities

• Leverage native APIs for deep integrations with both iOS and Android platforms.
• Diagnose and fix bugs and performance bottlenecks for performance that feels native.
• Maintain code and write automated tests to ensure the product is of the highest quality.
• Transition existing iOS and Android apps to React Native.

Responsibilities:

• Crawl the internet/intranet for issues people are facing and convert them in to stuctured data that would be consumed downstream.
• Familiar with the software development life cycle (SDLC) from analysis to deployment.
• Comply with coding standards and technical design.
• Adapts structured coding styles for easy review, testing, and maintainability of the code.
• Integrate the developed functionality and/or component into a fully functional system.
• Ensure unit and integration level verification plans are in place and adheres to the great quality of code at all times.
• Actively participate in troubleshooting, debugging and updating current live system.
• Verify user feedback in making the system more stable and easy.
• Work closely with analysts, designers, and other peer developers.

Requirements:

• Bachelor's degree in computer science or equivalent practical experience.
• Understanding of OOPS concepts, Persistence, Threading.
• Good understanding of version control system (GIT).
• Knowledgeable in data structures and algorithms.
• A background in Engineering with sound oral and written communication skills.
• 6+ years of experience working on the server-side.
• Exposure to API designing, scalable architecture, and thorough understanding of systems.
• Great database modeling skills.
• Working knowledge of Databases, both relational (such as PostgreSQL) and in-memory database (such as Redis).
• Good understanding of web stack and how all the pieces fit together.
• Experience with open-source projects.
• Experience in designing interactive applications.