Business Development Manager

Who We Are

We're a DevOps and Automation company based in Bengaluru, India. We have delivered over 170 automation projects for 65+ global clients, including Fortune 500 enterprises that trust us with mission-critical infrastructure and operations. We're bootstrapped, profitable, and scaling quickly by consistently solving complex engineering challenges with precision and reliability.

What We Value

• Ownership: As part of our team, you're responsible for strategy and outcomes, not just completing assigned tasks.
• High Velocity: We move fast, iterate faster, and amplify our impact, always prioritizing quality over speed.

Who We Seek

We are hiring DevOps Engineers (6 months - 1 year experience) to join our DevOps team. You will work on infrastructure automation, CI/CD pipelines, cloud deployments, container orchestration, and system reliability.

This role is ideal for someone who wants to work with modern DevOps tooling and contribute to high-impact engineering decisions.

🌏 Job Location: Bengaluru (Work From Office)

What You Will Be Doing

CI/CD Pipeline Management

• Design, implement, and maintain efficient CI/CD pipelines using Jenkins, GitLab CI, Azure DevOps, or similar tools.
• Automate build, test, and deployment processes to increase delivery speed and reliability.

Infrastructure as Code (IaC)

• Provision and manage infrastructure on AWS, Azure, or GCP using Terraform, CloudFormation, or Ansible.
• Maintain scalable, secure, and cost-optimized environments.

Containerization & Orchestration

• Build and manage Docker-based environments.
• Deploy and scale workloads using Kubernetes.

Monitoring & Alerting

• Implement monitoring, logging, and alerting systems using Prometheus, Grafana, ELK Stack, Datadog, or similar.
• Develop dashboards and alerts to detect issues proactively.

System Reliability & Performance

• Implement systems for high availability, disaster recovery, and fault tolerance.
• Troubleshoot and optimize infrastructure performance.

Scripting & Automation

• Write automation scripts in Python, Bash, or Shell to streamline operations.
• Automate repetitive workflows to reduce manual intervention.

Collaboration & Best Practices

• Work closely with Development, QA, and Security teams to embed DevOps best practices into the SDLC.
• Follow security standards for deployments and infrastructure.
• Work efficiently with Unix/Linux systems and understand core networking concepts (DNS, DHCP, NAT, VPN, TCP/IP).

What We’re Looking For

• Strong understanding of Linux distributions (Ubuntu, CentOS, RHEL) and Windows environments.
• Proficiency with Git and experience using GitHub, GitLab, or Bitbucket.
• Ability to write automation scripts using Bash/Shell or Python.
• Basic knowledge of relational databases like MySQL or PostgreSQL.
• Familiarity with web servers such as NGINX or Apache2.
• Experience working with AWS, Azure, GCP, or DigitalOcean.
• Foundational understanding of Ansible for configuration management.
• Basic knowledge of Terraform or CloudFormation for IaC.
• Hands-on experience with Jenkins or GitLab CI/CD pipelines.
• Strong knowledge of Docker for containerization.
• Basic exposure to Kubernetes for orchestration.
• Familiarity with at least one programming language (Java, Node.js, or Python).

Benefits

🤝 Work directly with founders and engineering leaders.

💪 Drive projects that create real business impact, not busywork.

💡 Gain practical, industry-relevant skills you won’t learn in college.

🚀 Accelerate your growth by working on meaningful engineering challenges.

📈 Learn continuously with mentorship and structured development opportunities.

🤗 Be part of a collaborative, high-energy workplace that values innovation.

Role and Responsibilities:

• Develop, implement and manage our social media strategy. Work with brand to create and implement social media strategies monthly/weekly. Oversee the creating and implementation of the monthly editorial calendar which includes monthly sales objectives and initiatives
• Define most important social media KPIs
• Manage and oversee social media content.
• Measure the success of every social media campaign. Oversee day-to-day management of campaigns and ensure brand consistency. Ensure brand consistency in copy through tone, voice and terminology
• Stay up to date with latest social media best practices and technologies – strategy and execution of ORM across company’s social media platforms.
• Use social media marketing tools
• Work with copywriters and designers to ensure content is informative and appealing
• Collaborate with Marketing, Sales and Product Development teams
• Communicate with industry professionals and influencers via social media to create a strong network
• Facilitate scaling brand and company awareness through various social media channels
• Supervise all aspects of social media interaction between customers and the company, and ensure a positive customer service experience
• Create actionable plans to both grow and maintain followers through popular social media platforms such as Twitter, Facebook, Pinterest, YouTube and LinkedIn
• Ensure progress on all platforms by using analytical tools such as Google Analytics and others

Requirement and Qualification:

• Minimum 5 years of experience as a Social Media Specialist or similar role
• Bachelor's degree in business, marketing, journalism, public relations or related field
• Social Media Strategist using social media for brand awareness and impressions
• Excellent knowledge of Facebook, Twitter, LinkedIn, Pinterest, Instagram, Google+ and other social media best practices
• Understanding of SEO and web traffic metrics
• Experience with doing audience and buyer persona research
• Good understanding of social media KPIs
• Familiarity with web design and publishing
• Excellent multitasking skills
• Great leadership skills
• Critical thinker and problem-solving skills
• Team player
• Good time-management skills
• Great interpersonal, presentation and communication skills

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• Interacting with clients, solving problems and making sure the deadlines are met
• Proactively assessing, clarifying and validating client needs on an ongoing basis
• Leading and participating in implementation of new initiatives and ideas
• Preparing regular reports of progress and forecasts to internal and external stakeholders
• Coordinating with all the departments within the company like Creative, Business Development, Accounts, Operations, etc
• Coordinating with vendors, agencies etc. for timely delivery

Desired Candidate Profile

• Bachelor’s degree, MBA is an added advantage
• 1-2 years of experience from Edutech / Education Industry in a similar role
• Microsoft excel knowledge is must (vlook up, pivot table, data representation)
• Excellent communication skills (verbal and written)
• Strong business acumen, ethics and high integrity
• High comfort level in using online software platforms
• Ability to multi-task
• A positive attitude and ability to work well within a team    

Job Title: Onboarding Specialist

Location: India – Noida, Bengaluru, Remote

Shift: Global (Territory Specific)

Job Function: Customer Experience

Employment Type: Full Time

Company:

SaaS Labs, founded in 2016, is a fast-growing company in the software as a service “SaaS” space focusing on the cloud contact centre space. The cloud contact centre space is a fast-growing market with an addressable opportunity of $24B globally and is expected to witness explosive growth in the next few years. The company was founded by Gaurav Sharma, who is a third-time entrepreneur, having successfully sold both his previous companies (in 2012 and 2016). With a current employee strength of 75, SaaS Labs expects to double it by the end of 2021. Bootstrapped since inception, the firm recently closed a large venture capital round from two large global funds The firm has two core products for now - justcall.io (https://justcall.io/) and helpwise.io (https://helpwise.io/) and the vision is to build a portfolio of contact centre offerings and not just restrict to these products only.

About the Role

As an Onboarding Specialist, you will become a product expert and ensure that customers achieve their desired outcomes quickly and efficiently drive value throughout the onboarding experience. You will set up customers for immediate success by facilitating the implementation process, and educate them on the product, help solve their technical concerns and ensure smooth adoption of the product and services. As an onboarding specialist, you act as a customer's trusted advisor and have the potential to influence their future journey with SaaS Labs products.

Responsibilities

• Develop a comprehensive understanding of the customer needs, including business objectives and challenges.
• Record the use cases, customer requirements and customization requests
• Develop success plans for the customer to quickly achieve their desired outcomes
• Train customers on the product features and educate how they help achieve the desired objectives
• Drive the implementation of product for all the new customers to ensure they achieve their first aha moment quickly
• Develop and educate the customer on the best practices
• Collaborate with sales, product, engineering and success teams to ensure the customer requirements are met
• Engage the right stakeholders and establish strong relationships with new and existing customers and leverage feedback for continuous improvement of the process
• Take ownership of the onboarding the customer, identify and target ‘at risk’ customers and take appropriate steps to engage with them proactively, understand the concerns and drive resolution
• Ensure a successful warm handover of the customer post the onboarding cycle to the customer success team without letting the baton to drop.

Qualifications

• Has 2-4 years of experience in a high touch, low touch or tech touch customer onboarding in a B2B SaaS or Tech Product based company
• Should have worked with the C-level and senior executives
• Should be open to aligning with US / EU / AUS time zones
• Has exceptional ability to communicate and foster positive business relationships
• Showcases exemplary written and verbal communication skills to work along with global customers
• Has strong problem solving and analytical skills
• Has worked with global customers, and across different segments in the past
• Exhibit a true passion for customers and for customer success
• Preferred experience of working with at least one Customer Success tool like Gainsight, Totango, ChurnZero, or similar.