Business Development Associate

ROLES AND RESPONSIBILITIES:

The Manager/Deputy Unit Manager – Dialer Ops serves as the functional owner of dialer performance across DMS portfolios. The role independently manages end-to-end dialer operations, leads performance optimization, and drives analytical insights to strengthen calling effectiveness. This position acts as a bridge between tactical execution and strategic decision-making, ensuring that dialer efficiency, compliance, and penetration targets are consistently met. The role requires strong domain expertise, analytical rigor, and cross-functional collaboration.

KEY RESPONSIBILITIES:

Dialer Strategy & Execution:

• Manage end-to-end execution of multiple dialer campaigns across various DMS delinquency buckets (X, 30+, 60+, 90+, etc.).
• Develop and execute segmentation-based calling strategies as guided by the business and senior leadership.
• Conduct deep-dive diagnostics on dialer logs, routing, pacing logic, and campaign-level performance.

Performance Optimization & Analytics:

• Analyze daily/weekly dialer metrics and highlight performance trends, gaps, and improvement opportunities.
• Implement dialing strategy enhancements—attempt logic, retry cycles, skill routing, and call distribution.

Compliance & Governance:

• Conduct rigorous audits of calling lists, exclusion logic, DND filters, opt-outs, customer consent, and allowed calling windows.
• Ensure adherence to regulatory guidelines, internal audit standards, and risk controls.
• Maintain robust documentation of campaign changes, SOP updates, and version logs.

Cross-Functional Coordination:

• Collaborate with Operations for workforce alignment, agent readiness, and campaign prioritization.
• Work with Tech teams to resolve dialer issues, API failures, latency lags, and integration errors.
• Partner with Quality and Policy teams to align operational execution with business rules.
• Coordinate with MIS teams for data validation and report automation.

Reporting & Governance:

• Prepare and publish daily/weekly/monthly MIS reports, dashboards, and analytical presentations.
• Present dialer performance during weekly business reviews and highlight key insights or areas requiring action.
• Track KPI dashboards for leadership, including connect %, agent utilization, penetration, drop %, and productivity metrics.

IDEAL CANDIDATE:

Domain & Technical Expertise:

• Strong understanding of Collections, DMS frameworks, delinquency buckets, and customer treatment strategies.
• Hands-on experience with enterprise-grade dialer systems (Genesys / Avaya / Aspect / Ameyo / NICE / Five9).
• In-depth knowledge of dialer modes (predictive, preview, progressive), pacing logic, call blending, and routing principles.
• Working knowledge of CRM systems, CTI integrations, and lead management platforms.

Analytical & Reporting Skills:

• Advanced Excel skills (Power Query, Pivots, Index/Match, Nested formulas, Data modeling).
• SQL proficiency preferred for data extraction, query building, and troubleshooting.
• Ability to interpret large data sets and convert findings into actionable insights.

Execution & Problem-Solving Skills:

• Strong troubleshooting ability to resolve dialer failures, configuration errors, and performance bottlenecks.
• High execution discipline with the ability to manage multiple campaigns simultaneously.
• Strong decision-making capabilities under operational pressure.

Communication & Stakeholder Management:

• Ability to collaborate effectively with cross-functional teams (Ops, Tech, Analytics, Compliance).
• Strong documentation, reporting, and presentation skills.
• Ability to translate analytical findings into business-friendly recommendations.

Eligibility-

• Open to employees in GB03A / GB03B as per mobility and internal movement guidelines.
• Must have completed minimum tenure requirements as defined by HR.
• No active performance improvement plan or disciplinary action.
• Consistent performance ratings and adherence to compliance norms.

PERKS, BENEFITS AND WORK CULTURE:

Our people define our passion and our audacious, incredibly rewarding achievements. The company is one of India’s most diversified non-banking financial companies, and among Asia’s top 10 Large workplaces. If you have the drive to get ahead, we can help find you an opportunity at any of the 500+ locations we’re present in India.

Job Specification – Recruitment Lead

Experience: end-to-end recruitment experience, including niche and leadership hiring.

Domain Knowledge: Strong exposure to IT hiring, preferably within the Salesforce ecosystem.

Technical & Process Skills: Proficient in sourcing, headhunting, ATS management, and recruitment analytics.

Stakeholder & Team Management: Skilled in managing business leaders and driving recruiter performance.

Networking & Market Insight: Capable of building talent pipelines and leveraging industry networks.

Communication: Excellent interpersonal, negotiation, and presentation skills.

Agility & Ownership: High adaptability with a fast paced & high results-driven and process-oriented approach.

KRA will involve-

End-to-End Hiring – Manage full-cycle recruitment to ensure timely and quality closures within a TAT of max 45 days.

Niche & Leadership Hiring – Independently manage Salesforce niche, senior, and confidential mandates through headhunting.

Team Performance – Lead and drive consistent results with 3 successful joining's per recruiter per month.

Process Compliance & Excellence – Ensure adherence to hiring process, data accuracy, ATS upkeep, candidate verification, and defined process flow.

Recruitment Strategy – Design and execute effective sourcing and hiring strategies.

Talent Pipeline – Build and sustain a strong Salesforce talent network for future needs. Coach team members on follower development on LinkedIn for pool creation.

Strategic Projects – Lead initiatives like ATS implementation, salary benchmarking, and employer branding.

Job Description – Android AOSP Developer

Job Title: (Senior) Software Developer

Location: Remote

Job Summary:

TechGrit India is seeking a highly skilled Android AOSP Developer with 5-8 years of experience to join our team. This is an immediate requirement. The successful candidate will be responsible for designing, developing, and maintaining high-quality software products that meet the needs of our customers. This role will work closely with other members of the development team to ensure that software solutions are delivered on time and within budget.

Key Responsibilities:

• Develop software applications using C++ and other programming languages as needed
• Write clean, efficient, and maintainable code that meets the requirements of our customers
• Design, develop, and maintain software systems, components, and libraries
• Collaborate with other members of the development team to ensure that software solutions are delivered on time and within budget
• Participate in the testing and debugging of software applications, and provide support to the quality assurance team as needed

Requirements

• Bachelor's degree in Computer Science, Engineering, or a related field
• 5+ years of experience in software development using C++ in a Linux/Ubuntu environment
• Experience working with Android AOSP code base.
• Strong understanding of object-oriented programming concepts and design patterns
• Strong analytical and problem-solving skills, with the ability to identify and solve complex technical problems
• Strong communication skills and the ability to collaborate effectively within a team.
• Bachelor's degree in Computer Science, Information Technology, or related field (preferred, but not mandatory).

Developers with these skills will excel in this role:

• C++ in a Linux/Ubuntu environment
• TCP/IP networking and protocols
• Multi-process Multi-threaded environment
• High performance, High Availability server software
• Video H.264 encoder/decoder
• Android, iOS, Linux client-side app development ( C++)

About TechGrit:

TechGrit is a custom software development services company dedicated to accelerating business growth through high-performing Agile teams. We specialize in delivering diversified and unique solutions across various industries, including ConstructionTech, HealthTech, FinTech, and HighTech. Our team of champion developers works closely with clients to design and develop custom software solutions that meet their business needs.

Our Mission:

To deliver high-quality and cost-effective software solutions that help companies and entrepreneurs achieve their goals and stay ahead of the competition.

Our Vision:

To be the most trusted technology partner for our customers, accelerating their business growth through innovation, reliability, and excellence by best-in-class people.

Our Core Values:

• Customer Obsession
• Excellence
• Innovation
• Teamwork
• Integrity
• Empathy

Join TechGrit and be part of a team that values innovation, excellence, and teamwork. We are committed to creating an inclusive environment where all employees feel valued and respected. If you are passionate and want to contribute to our mission and vision, we would love to hear from you.

Hi all,

We are seeking a highly motivated and experienced Business Development Executive to join our team. The successful candidate will be responsible for identifying new business opportunities and developing proposals in response to RFPs, RFQs, and other bid requests. The Business Development Executive will work collaboratively with cross-functional teams to develop and execute sales and marketing strategies that align with our business goals and values.

Exp : 1+ yrs

Location : Mohali

Shift : Night Shift

Responsibilities:

• Identify and pursue new business opportunities through market research, prospecting, and lead generation
• Must be familiar with mobile and web based applications.
• Proven work experience with upwork bidding portal.
• Develop and submit high-quality proposals in response to RFPs, RFQs, and other bid requests
• Collaborate with cross-functional teams to develop and execute sales and marketing strategies
• Conduct market research and competitive analysis to identify market trends and opportunities
• Monitor sales performance and adjust strategies as needed to meet revenue targets
• 
  

Qualifications:

• Bachelor's degree
• Minimum 1+ year of experience in business development, sales, or bid management
• Proven track record of developing and submitting successful proposals in response to RFPs, RFQs, and other bid requests
• Strong understanding of the sales process and experience with Upwork
• Excellent communication and interpersonal skills
• Strong analytical and problem-solving skills
• Ability to work collaboratively in a cross-functional team environment
• 
  

Interested candidates can share their updated cv at manpreet.kaur(at)chicmic.co.in

Thanks

External Title: Backend Developer.

Location: Remote

Year of experience: 4+ years

Job Description:

• Understanding of the working of a web-based application.
• Expert Knowledge of Microservices architecture.
• Understanding the nature of asynchronous programming and its quirks and workarounds.
• Proficient understanding of code versioning tools, such as Git.
• Basic understanding of REST APIs and their concepts.
• Basic understanding of front-end technologies, such as HTML5, and CSS3, JavaScript.

Requirements

• Candidate should have knowledge of HTML, HTML-5, CSS3, JavaScript, JQuery
• Command over tools like Dream weaver, Photoshop, Responsive, Flash, Bootstrap etc.

• Experience in cross browser development(Internet Explorer, Firefox, Google Chrome, Safari etc.) and Web usability and interface design knowledge

• Design graphics, PSD, CDR, for Mobile and webUI

• Should be able to translate creative directions and discussions into leading on-demand application designs and layout. 
• Candidate must be an Imaginative, Innovative, Creative & a Fresh thinker. 

• Candidate should have good communication skills
• Maintaining and supporting multiple projects and deadlines

Responsibilities

• Design layout and coding of polished websites that engage and retain visitors.
• Will be responsible for completing the project in timeline.

Carrier Advancement

• Job with growth opportunities within a stable B2B company
• Pleasant working environment with motivated people
• Extra Benefits

1. Degree in Design, Fine Arts or related field
2. You have prior experience as a Graphic Designer as well as a strong portfolio of related projects
3. You possess a good knowledge of design tools such as Adobe InDesign, Illustrator, Dreamweaver, Photoshop
4. You pay strong attention to detail and have a keen eye for aesthetics
5. You have excellent communication skills and can clearly articulate your ideas, designs, and suggestions
6. You are a strong team player who can collaborate effectively with different stakeholders

Your responsibilities will include:

1. Taking design briefs to understand requirements

2. Conceptualizing and developing design concepts, graphics, and layouts

3. Designing and producing collateral in accordance with brand guidelines

4. Presenting ideas, concepts, and design solutions to various stakeholders and incorporating their feedback into the final design

5. Liaising with suppliers and service providers to ensure proofs are of good quality and in line with production specifications.
   
   

• Manage all quality standards and ensure all the processes laid down are well executed and monitored
• Handle all RBI/Internal Audits
• Handle all customer grievances escalated to RBI
• Coordinate with various teams - Operations, Business, Finance, Treasury, Secretarial, Compliance, IT, Customer Experience, etc.
• Act as the first point of contact for all regulatory & compliance advice to the business
• Revise SOPs periodically to identify hidden risks or non-conformity issues
• Draft, modify and implement company policies
• Assess the business's future ventures to identify possible compliance risks
• Keep abreast of regulatory developments within or outside of the company as well as evolving best practices in compliance control
• Prepare and present reports for senior management and external regulatory bodies as appropriate.

Key Skills Required

• Chartered Accountant or MBA (Finance) with 7+ years of Audit and Compliance experience in the retail and institutional Lending domain
• In-depth knowledge of regulatory norms for Lending
• Should have strong communication (verbal written) presentation skills
• Should possess strong networking relationship building skills
• MIS & Analytical skills
• Strong interpersonal/ conflict management/ negotiation and feedback providing skills

Requirements:

 Good Communication and client engagement skills.

 Experience in developing custom, responsive UI using Visual Force Pages, Visual

Force Components along with Controllers and JavaScript/jQuery/Bootstrap.

 Thorough understanding on the Life Cycle of Development including Salesforce

Deployment/Packaging effectively using Metadata API, Changeset and Ant.

 Expertise in using REST API's, SOAP Web services, SOQL, SOSL.

 Experience in Process Automation, Security configuration, Data Model creation,

Reports and Dashboards creation, Communities and Force.com Sites, Single Sign On.

 End-to-End functional awareness of Sales Cloud or Service Cloud.

 Knowledge of Development/Coding standards and best Practices in VF/Apex and

governor limits.

 Basic Knowledge of Lightning Framework and Lightning Design System are

preferred.

 Should be experienced in translating functional requirements and business rules into

technology solutions.

Responsibilities:

 Get to the heart of customer issues, diagnose problem areas.,

 Design innovative solutions and facilitate deployment resulting in client delight.,

 Should have ability to manage projects independently

Salesforce Certifications (Any One) (Will be preferred):

 PD1

 CPQ

 Pardot

 Admin

Education Background:

 Bachelor’s degree or higher qualification.