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Customer Service Jobs in Mumbai

32+ Customer Service Jobs in Mumbai | Customer Service Job openings in Mumbai

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Mumbai
2 - 5 yrs
₹3L - ₹4.5L / yr
Customer Service
Customer Support
Customer Success

About us:  

 

Burgundy Brand Collective is one of India's fastest-growing specialty retail companies with stores in 9 cities. The company partners with best-in-class international luxury brands to offer Indians a window to the finest food and lifestyle themes from across the world. Our brand portfolio includes Royce’ Chocolate- a premium Japanese confectionery brand, Onitsuka Tiger - a leading Japanese fashion and lifestyle brand, Provenance Gifts – a marketplace for curated gourmet gifts, Papabubble – an artistic, youth-oriented global candy brand and Ligne Roset – a luxury French contemporary furniture brand. The plan is to aggressively (yet astutely) scale out a portfolio of international brands pan-India. 



Customer Experience Executive

Location: Santacruz, Mumbai


Job Description

• Respond promptly and professionally to customer inquiries received through email, social media and chat platforms

• Provide accurate information and support to customers, addressing their concerns and resolving any issues

• Maintain a high level of customer satisfaction by delivering exceptional service and exceeding customer expectations

• Ensure timely and effective follow-up on customer queries and escalations to ensure satisfactory resolution

• Maintain a thorough understanding of company products, services, policies, and procedures to provide accurate and up-to-date information to customers

• Collaborate with internal teams to resolve customer issues and improve overall customer experience

• Meet or exceed productivity and quality standards set for the role

• Maintain customer data and records accurately in the designated systems.


Qualifications & Requirements

• Graduate degree

• Candidate should have 2 - 5 years of experience in a similar role

• Strong written communication skills, including proper grammar, punctuation, and attention to detail

• Previous experience in customer service or a similar role is preferred

• Proficiency in typing with a high level of accuracy and speed

• Ability to multi-task and effectively manage time in a fast-paced environment

• Good problem-solving skills and the ability to think critically

• Excellent interpersonal skills with a customer-centric approach

• Proficiency in using computers and knowledge of email and chat platforms

Reporting Manager: COO

Read more
Mumbai
2 - 5 yrs
₹3L - ₹5L / yr
Customer Service
Customer Support
Customer Success

Customer Experience Executive


Location: Santacruz, Mumbai



Job Description

• Respond promptly and professionally to customer inquiries received through email, social media and chat platforms

• Provide accurate information and support to customers, addressing their concerns and resolving any issues

• Maintain a high level of customer satisfaction by delivering exceptional service and exceeding customer expectations

• Ensure timely and effective follow-up on customer queries and escalations to ensure satisfactory resolution

• Maintain a thorough understanding of company products, services, policies, and procedures to provide accurate and up-to-date information to customers

• Collaborate with internal teams to resolve customer issues and improve overall customer experience

• Meet or exceed productivity and quality standards set for the role

• Maintain customer data and records accurately in the designated systems


Qualifications & Requirements

• Graduate degree

• Candidate should have 2 - 5 years of experience in a similar role

• Strong written communication skills, including proper grammar, punctuation, and attention to detail

• Previous experience in customer service or a similar role is preferred

• Proficiency in typing with a high level of accuracy and speed

• Ability to multi-task and effectively manage time in a fast-paced environment

• Good problem-solving skills and the ability to think critically

• Excellent interpersonal skills with a customer-centric approach

• Proficiency in using computers and knowledge of email and chat platforms

Reporting Manager: COO


Note - Candidates must be flexible for 6 days and rotational shifts

Read more
Mumbai
2 - 5 yrs
₹2.4L - ₹4.2L / yr
Customer Service
Customer Relationship Management (CRM)
Customer Support
Customer Success
Customer Retention

Position – Customer Service Executive (Chat/Email Process)

 

As a Customer Service Executive (Chat/Email), you will be responsible for providing excellent customer service and support. The ideal candidate will have strong communication skills, be able to work independently, and have a positive attitude. If you have a passion for helping others and providing exceptional customer service, we want to hear from you!


Customer Service Executive Duties:

· Respond promptly and professionally to customer inquiries received through email and chat platforms.

· Provide accurate information and support to customers, addressing their concerns and resolving any issues they may have.

· Maintain a high level of customer satisfaction by delivering exceptional service and exceeding customer expectations.

· Ensure timely and effective follow-up on customer queries and escalations to ensure satisfactory resolution.

· Demonstrate strong written communication skills, including proper grammar, punctuation, and attention to detail.

· Maintain a thorough understanding of company products, services, policies, and procedures to provide accurate and up-to-date information to customers.

· Collaborate with internal teams to resolve customer issues and improve overall customer experience.

· Meet or exceed productivity and quality standards set for the role.

· Maintain customer data and records accurately in the designated systems. 


Candidate Qualifications & Skill Requirements 

· Candidate should ideally have 2 - 5 years of experience in the similar profile  

· Graduate (Any)

· Previous experience in customer service or a similar role is preferred.

· Strong written communication skills in English, including excellent grammar, punctuation, and spelling.

· Proficiency in typing with a high level of accuracy and speed.

· Ability to multi-task and effectively manage time in a fast-paced environment.

· Good problem-solving skills and the ability to think critically.

· Excellent interpersonal skills with a customer-centric approach.

· Proficiency in using computers and knowledge of email and chat platforms.

Read more
Burgundy Hospitality pvt ltd
Mumbai, Bengaluru (Bangalore)
2 - 5 yrs
₹1.5L - ₹3.5L / yr
Customer Service
Customer Success
Sales
Retail
Effective communication

About Us -


Burgundy Brand Collective is one of India's fastest-growing specialty retail companies with stores in 9 cities. The company partners with best-in-class international luxury brands to offer Indians a window to the finest food and lifestyle themes from across the world. Our brand portfolio includes Royce’ Chocolate- a premium Japanese confectionery brand, Onitsuka Tiger - a leading Japanese fashion and lifestyle brand, Provenance Gifts – a marketplace for curated gourmet gifts, Papabubble – an artistic, youth-oriented global candy brand and Ligne Roset – a luxury French contemporary furniture brand. The plan is to aggressively (yet astutely) scale out a portfolio of international brands pan-India. 


Position – Customer Service Executive

 

As the Customer Service Executive, you will be responsible for managing and maintaining customer satisfaction. An outstanding customer service executive should possess a proven record of accomplishment of successful customer service and management skills. Along with the team, you will be responsible for ensuring that the customer experience delivers the brand values. 


Duties & Responsibilities 

  • Educating customers by presenting and explaining retail products, answering queries, and helping customers make selections by building customer confidence and offering suggestions/opinions  
  • Replenishing retail shelves as per store requirement  
  • Managing store visual merchandising and managing customer billing and gift-wrapping 
  • Maintaining the Daily/Weekly/Monthly inventory records and supporting the Store Manager in stock reconciliations  
  • Maintaining a safe and healthy work environment  
  • Following the cleaning and hygiene guidelines set by the store 

 

Candidate Qualifications & Skill Requirements 


  • Candidate should ideally have 2- 3 years of experience in the similar profile
  • Graduate in any stream. Hotel Management qualification/ course will be an added advantage
  • Experience in a retail setting will be an added advantage as well as an experience in luxury retail or hospitality
  • Good written and verbal communication skills
  • Ability to work well under pressure
  • Flexible and works well with a team
  • Ability to multitask


Reporting Manager: Store Manager

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New age aesthetic treatments
Mumbai
0 - 4 yrs
₹2L - ₹3L / yr
Business Process Outsourcing (BPO)
Customer Service
Customer Support

Greetings of the day !


ONLY FEMALE CANDIDATES NEEDED


Role = Customer care Executive

Location = Andheri(E), Mumbai

6 day working Rotational off

Good communication skills

Experience range = Fresher to 4 years





ABOUT THE ROLE


Position = CUSTOMER CARE EXECUTIVE


Answering calls

Resolving queries and issues over the phone

Assisting the customer


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taxmann publications
Delhi, Gurugram, Noida, Ghaziabad, Faridabad, Mumbai, Ahmedabad
1 - 3 yrs
₹1.8L - ₹2.4L / yr
Inside Sales
Customer Relationship Management (CRM)
Customer Support
Customer Service
Sales
+4 more

About Taxmann 


Taxmann is India’s leading publisher on Taxation and Corporate Laws. We maintain the largest and most accurate online database on Income Tax, GST, Indirect Tax, International Taxation, Corporate Laws, Accounts & Audit, Insolvency & Bankruptcy Code and Indian Acts & Rules. Taxmann Group is the only publishing & product development company in India with complete backward and forward integration, right from the self-owned paper printing unit to in-house research and editorial team, and finally reaching the reader through its distribution network across India, along with a robust technology team that ensures delivery of the content in various digital formats.


Roles & Responsibilities:


• Expertise in handling out bound sales.

• Ability to communicate clearly with customers. 

• Identify potential customers to sell Taxmann’s products. Demonstrate them Products and Services.  Close sales deals and maintaining good customer rapport.

• Schedule feedback activities with existing clients to make sure they are satisfied and request referrals. Interact with customers to Cross sell products

• Follow and achieve sales goals on a monthly, quarterly and yearly basis

• CRM Operations is mandatory wherein one has to maintain customer’s record and the activities done for one single customer

• Excellent Customer service skills.

• Attend trainings to stay up to date with the specifications of new products and service offerings.

• Typing Speed 20-30 words per minutes. 

 

Required Experience 

• Total experience (Year wise) : 1 year experience

• Experience Work wise in capacity of : Sales 

• Should know regional language like Gujrati, Marathi and Punjabi                                  

 • Only Female candidates apply

Read more
Anar

at Anar

2 recruiters
Simran (Anar Interns Hiring Team)
Posted by Simran (Anar Interns Hiring Team)
Jogeshwari East, Mumbai
1 - 3 yrs
₹1.8L - ₹3L / yr
Customer Relationship Management (CRM)
Customer Success
Google Docs
Customer Service
Logistics management

About the job -

We are looking for an Order fulfillment & Support Specialist, where you will ensure smooth and efficient transactions for our buyers and sellers. You will assist users throughout the process, from initial queries to order delivery, resolving disputes, and facilitating payment releases. With a focus on logistics, you will coordinate with shipping partners, track shipments, and provide regular updates to buyers and sellers. You will also be responsible for providing regular updates to buyers and sellers, addressing their queries, and maintaining accurate records of all transaction-related activities.


Your typical day at Anar -

1. Serve as the primary point of contact for buyers and suppliers, ensuring smooth deals.

2. Assist users with their queries and concerns, ensuring their satisfaction and resolving disputes.

3. Take charge of logistics, coordinating shipments and tracking progress for timely delivery.

4. Communicate proactively to keep buyers and sellers in the loop with regular updates, addressing their questions and concerns.

5. Develop a strong understanding of the product and business to enhance the customer experience.

6. Follow up with customers to ensure satisfaction.

7. Maintain accurate records of all transactions, interactions, and important information.


Need to Succeed! -

1. Proficiency in Google documents, Google sheets and Google meet

2. Intermediate or more in Hindi and English

3. Drive to meet daily deal targets

4. A working laptop

5. Preference to candidates with 6 to 36 months of experience talking to people and addressing their queries


Take the next step in your career with us and be part of an exciting journey!


Contract Period: 6–12 months

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Kotak Mahindra Bank
Mumbai, Noida, Pune
0.6 - 2 yrs
₹2L - ₹5L / yr
Customer Support
Customer Relationship Management (CRM)
Customer Service
Business relationship management
BPOS
+1 more

Responsibilities

  • To Attend the inbound calls of HNI customers in both Retail Liabilities & Credit Cards and process the queries.
  • To identify and convert the opportunities for cross-selling (banking products).
  • Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
  • Ensure customer “delight” and consistent service experience, including timely resolution of customer queries/issues.
  • Complete the logs specified by the process (End-of-day target).
  • Adherence to Information Security norms & quality process norms.
  • To be aware of and comply with any updates about the process.
  • Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance.


Requirements

  • Graduate
  • Preferably 1-2 years with 6 months which should be in a customer service role - Understanding of call centre industry an advantage.
  • Excellent communication skills – Verbal & Written.
  • Flexible to work 24/7 (For Females: 7 AM till 8 PM) including Sundays/holidays
  • Flexible to get scattered 8 Week Offs in a month with 9 hours shift
  • Good listening skills and strong communication abilities.
  • Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity
  • Team Player, collaborative Self-motivated person with the ability to act as a role model within the organization.
  • Should be able to establish rapport quickly with peers, managers & customers.



Read more
Suraasa
Meghna Ramnani
Posted by Meghna Ramnani
Delhi, Gurugram, Faridabad, Mumbai, Nashik, Navi Mumbai
1 - 3 yrs
₹4.5L - ₹7L / yr
Effective communication
Customer Relationship Management (CRM)
Problem solving
Customer Service
Customer Support
+4 more

Our requirements for consultants include 

- Impeccable communication skills, sales background in Ed-tech or education. 

- Availability to join immediately or within 30 days of offer release.

- proof of incentive/salary slips and minimum 3 referrals from past organizations.

 - The role requires working from the office in Gurgaon, with a 6-day workweek and 9 hours daily from 10 am to 7 pm, with only Sunday off.

 

Read more
Ebixcash
Aliya Khan
Posted by Aliya Khan
Mumbai
0 - 2 yrs
₹3L - ₹4L / yr
Effective communication
Customer Service
Urgent Opening for Sales and Services with attractive salary with Day shifts Fixed Week Off general shifts
Read more
HDFC Bank
Mumbai
2 - 10 yrs
₹6L - ₹9L / yr
Customer Relationship Management (CRM)
Relationship building
Banking
Sales
Financial services
+1 more

·        To engage regularly with the Imperia customers as defined by the contact policy and provide a Consistent & a Superior Digital Experience. Ensuring that customers get world-class services and their needs are understood and met through financial products that the Bank has to offer.

·        To enhance Customer Relationship & while doing so, Educate, Encourage & Induce the customers to use the Digital mediums for their banking transactions/ needs, while keeping a "window' to talk to the bank whenever customer needs.

·        Responsible for meeting the scorecard targets and portfolio benchmarks set and that all guidelines and regulatory requirements are followed.

So that the VRM becomes the top of the mind recall amongst the customers in the catchment for all their financial needs and services, thereby ensuring that the VRM also achieves the key performance parameters set
Read more
Mumbai, Navi Mumbai, Thane
0 - 5 yrs
₹2.5L - ₹4.5L / yr
Customer Service
Customer Support
Technical support
Business Process Outsourcing (BPO)
• US TECHNICAL SUPPORT PROCESS •
 
Qualification - HSC/Graduate,
 
Experience- Minimum 1 year of BPO Experience.(Freshers are Welcome)
 
Candidate should have basic technical knowledge of windows 8 & 10.

Need Excellent Communication skills

Salary-*20k-30k* plus variable incentives.

Location- Thane,Mumbai. (Work From Office Job)

Shifts-24/7,
 
Only 5 days working,

Week off - Any 2 Rotational week off.
 
Read more
Reliance Brands Ltd.
Nazim Kapadia
Posted by Nazim Kapadia
Mumbai, Navi Mumbai, Delhi, Gurugram, Noida, Chandigarh, Surat, Pune, Ahmedabad, Chennai, Kochi (Cochin), Bhopal, Indore, Patna, Kolkata, Lucknow
0 - 3 yrs
₹1L - ₹2L / yr
Customer Service
Retail
Know your customer
Customer Success
Sales
+2 more

About Hamleys:

Hamleys is not just a Toy Store but an entire Toy experience. Currently there are more 125 stores in India and we are present in more than 20 countries. 365 days of play is the brand philosophy of Hamleys. At Hamleys we believe in giving our customers an Instore experience that helps him build memories for lifetime.

 

Job Title: Fun Consultant

Grade: A1

Role:

  • Warmly welcome and approach each customer – customer’s inclination to shop starts right from the first step & eye contact.
  • Believes and lives the attitude of “Sheer customer delight” – go beyond
  • To efficiently adhere to all “company procedures and policies.”
  • To work with the team to achieve award winning “customer service.”

Key Responsibilities:

  • Contribute to achieve store KPIs.
  • Utilize the knowledge of trends and guide each customer on “what suits better” – in line with the customer needs, individuality and product range.
  • Believes and lives the attitude of “Sheer customer delight” – go beyond

Desired Skills & Abilities

  • Superior understanding of Indian retailing and global trends.
  • Good communication and interpersonal skills - understand customer needs
  • Good at relationship building - conversion to sales
  • Ability to follow brand and store guidelines
  • Good operations experience – receiving stock, inventory keeping, cash handling etc.
Read more
EbixCash
Gourang Parmar
Posted by Gourang Parmar
Mumbai
0 - 3 yrs
₹2L - ₹4L / yr
Customer Service
Customer Support

Job responsibilities of the candidate include

  • Politely speaking with customers and understanding their queries.
  • Documenting customer queries in system.
  • Responding to customer queries based on SOP.
  • Min 12th passed

 

Read more
EbixCash
Pravin Kumar
Posted by Pravin Kumar
Mumbai
0 - 1 yrs
₹1L - ₹3L / yr
Customer Service
Business Process Outsourcing (BPO)
Customer Support
Fixed Day Shift and week off
Telecalling @Ackruti Trade centre, A wing 201 & 202 2nd floor Road no 7 , Marol MIDC Andheri East, Mumbai - 400093.
Read more
FancyPants
Stuti Desai
Posted by Stuti Desai
Mumbai, Pune
1 - 3 yrs
₹2L - ₹4L / yr
English Proficiency
Instagram
Customer Service
We are looking for someone very social media savvy with a keen interest in women's trends and fashion. Need great English communication skills and a willingness to learn and build one of the country's most stylish women's lifestyle store!
Read more
1HResource Soutions LLP
Archana Pandey
Posted by Archana Pandey
Mumbai, Surat, Baroda, Dehradun, Rajkot, Meerut, Lucknow
3 - 5 yrs
₹5L - ₹7L / yr
Sales
Customer Service
Marketing
Customer Executive position would be responsible for managing the Distributors and would be handling the front line sales team. He will be directly responsible for Volume and Sales Growth in the assigned territory.
 
Maintain and expand customer base building and maintaining rapport with channel partners, key customers; identifying new customer opportunities. To manage all sales related activities and ensures regular market of products with consistent growth as per assigned targets. Implement the monthly sales plan by outlet and follow up the execution on a daily basis. Ensures the full use of available shelf-space and POSM to expand our customer base. Reports on competitors' activities and provides market feed-back on new products, prices changes, new launches, etc. Ensures new acquisitions/ listing of products at all trade channels. Implement marketing campaigns & evaluate the success on monthly basis on execution, effective utilization of promotion tools etc.
Provide regular reports/MIS as per the requirement of the company.
 
 
Job Responsibilities.
 
• To Drive Secondary Sales and Achieve Targets
• To drive distribution in the market and handle direct Distribution and Distributors
• To drive Merchandising and Execution Standards in the Market
• Coach and Mentor the Sales team (PSR`s) for achieving Results
• Seek opportunities for business Expansion and drive inorganic growth
• Ensure receivables from the market are Recovered, monitored and controlled
• Should have the capability to handle teams
• Should be Analytical and Data driven
• Maintain and Grow the customer Relation in the Market
• Develop new Avenues for Growth thru innovative initiatives
• To ensure the Assets of the company are utilized and protected
• Act as a bridge between the Organization and customer/Consumer.
• Should adhere to all Policies and compliances of the Organization.
• Should Possess high levels of integrity.
 
Read more
Beyond Enough

at Beyond Enough

3 recruiters
Asha Makwana
Posted by Asha Makwana
Mumbai
0.6 - 1 yrs
₹1.2L - ₹2.4L / yr
Customer Support
Customer Service
Customer Success

Looking for Guest Management Team: (Immediate Joinee Required)


Ideal candidate will be an enthusiast, with a right approach to learn and grow.


Primary KRA:
a) Support & Guidance to our Guests via Calls | Chats | Email
b) Lead Management – CRM (for sale closures)
c) Competition Analysis, New Campaigns & Site updates
d) Data & Trend Analysis
Mandatory skills: strong communication and convincing skills, go-getter.


Job Description:
- Manage proper database of leads pipeline & follow-up for closure
- Manage our Chat Platform: real time chats with guests to resolve their queries & drive conversions
- Mail Lead: Outbound calling to the consumers who have shown interest in our services
- Close tracking of competition offers, our site offers and analytics


What we offer: A great learning experience across different business verticals, Very Strong Mentors with about 10-15Yrs of industry  experience, flexible working hours, family working culture, start-up environment.

Read more
Axcess IT Ltd

at Axcess IT Ltd

1 video
1 recruiter
Shabbir Ahmed
Posted by Shabbir Ahmed
Mumbai
0 - 1 yrs
₹2L - ₹2.5L / yr
English Proficiency
Technical support
Customer Service
Customer Support
  • Raising support tickets to enable tracking and resolution of customer requests
  • Investigating and resolving customer complaints then closing support tickets
  • Maintaining a database of customer information
  • Escalating inquiries to the appropriate team, when necessary
  • Checking product or service availability
  • Assisting customers with registration or account creation
Read more
Health Focused FMCG Brand
Agency job
via Unnati by Astha Bharadwaj
Mumbai
3 - 5 yrs
₹10L - ₹12L / yr
Community Management
Customer Service
Communication Skills
Event coordination

With the growing demand for a healthier lifestyle, our client has chosen pasta as their USP to showcase their versatility in terms of offering a variety of tastes and types but in a healthier way.

 

They manufacture and sell various types of pasta with benefits such as containing plant-based protein, free of soy, gluten and artificial colours, 100% vegan etc. and their products are Kosher certified. Their website also provides varieties of guilt-free pasta recipes which will help parents un-junk their kids’ food choices.


Founded by a team of three veteran entrepreneurs, our client is headquartered in Mumbai. They have raised a total of $1.3M in funding over 2 rounds.


As a Community Manager, you will be responsible for providing engaging text, image and video content for all social media and professional accounts.

What you will do:

  • Responding to customers in a timely manner
  • Monitoring, tracking and reporting on feedback and online reviews
  • Organizing and managing events to boost brand awareness
  • Managing customer queries and grievances via call, email, and/or other mediums such as Zoko (WhatsApp integration platform)
  • Gathering, analyzing and reporting customer satisfaction and feedback to management
  • Proactively reaching out to consumers who have given positive feedback but not ordered offering discount codes/incentives to induce the purchase
  • Building a community on WhatsApp/ telegram/ FB/ other consumers who are willing to be part of such a group
  • Liaising with micro and macro influencers to generate clutter-breaking content for the brand - reels, stories, posts, etc
  • Liaising with the PR team to build the brand and increasing awareness using brand evangelists
  • Co-ordinating with the brand ambassador team once we get one on board
  • Liaising and co-ordinating with agencies as part of the regular branding and marketing initiatives
  • Building relationships with customers, industry professionals and journalists
  • Staying up-to-date with digital technology trends

 

Desired Candidate Profile

What you need to have:

  • Ability to identify issues in the existing system and processes and come up with innovative solutions
  • A heavy focus on details
  • Strong people connection
  • Ability to understand customer concerns with high empathy, and get to resolution with a win-win situation for both the customer and the company
  • Ability to build long term relationships with potential customers
  • Entrepreneurial ownership    

 

Read more
BPO JOBS
Mumbai
1 - 3 yrs
₹1L - ₹2.5L / yr
Sales
Customer Service
US Shift
Hiring for Lead Generation Executive 
Thane Location 
Freshers can also apply
Salary + Incentives
US Shift
MON FRIDAY Working 
Sat - Sun fix off
Read more
Valuepitch

at Valuepitch

16 recruiters
Shreyasi Sen
Posted by Shreyasi Sen
Navi Mumbai, Koparkhairane, Mumbai
2 - 6 yrs
₹2.4L - ₹4.2L / yr
Communication Skills
Client Servicing
Customer Service
Quality management
bgv

Job description

Work with clients in support of new business opportunities, client service, and internal team communication

• Understanding client queries on features and issue , coordinating with internal team members.
• Utilize product solutions and marketing teams to refine service offerings.
• Client service executives collaborate with a company’s multiple internal departments to help improve the quality of products.
• Must be strategic planners and have a strong understanding of a company’s products so they can train clients and answer questions in both group and one-on-one situations

• Client communication and ensuring completion of task with total customer satisfaction along with TAT/Quality.

skill:

Strong Written and verbal communication

Job Types: Full-time, Permanent


Preferably Male candidate from BGV field.

Read more
Mumbai
0 - 3 yrs
₹1L - ₹2L / yr
Telesales
Customer Service
Telecaller
Job Responsibilities:

1) Conduct telephonic survey
2) Document responses

Candidate profile:

1) Willing to work in night shift
2) Fluent english communication skills
3) Telecalling experience
Read more
Workday
Agency job
via Qrata by Rayal Rajan
Mumbai, Pune, Bengaluru (Bangalore)
4 - 15 yrs
₹18L - ₹30L / yr
Finance
Workday
Billing
Customer Support
Procurement & Buying
+6 more
JD 

3+ years of experience of Workday FINS configuration experience, across 2+ Workday modules and
2+ deployments
Key responsibilities
Lead and support with design/requirements workshops
Confident in configuring workday with the ability to reference Workday Community for
clarity
Excellent problem solver
Ability to create effort estimates based on requirements
Wants to master additional modules of Workday
Support and mentor junior resource based in Portugal/UK
Achieve a high level of utilisation
Be consultative in their customer approach
Read more
UniAcco

at UniAcco

1 recruiter
Ayush Poddar
Posted by Ayush Poddar
Mumbai
0 - 2 yrs
₹2.5L - ₹3L / yr
Business Process Outsourcing (BPO)
Customer Service
Customer Support
Customer Success
Communication Skills
+2 more

What you’ll do

Roles and Responsibilities

 

  • Manage large amounts of incoming phone calls, Identify and assess customers needs to achieve satisfaction.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Provide accurate, valid, and complete information by using the right methods.
  • Meet customer service team call handling quotas.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Follow communication procedures, guidelines and policies.

 

 

Qualifying Criteria

 

  • 6 Months to 1 Year of Past experience in customer success roles in international BPOs.
  • Fluent in English.
  • Strong phone handling skills.
  • Ability to multitask.
  • Prioritise and Manage time effectively.
  • Academics - Minimum Graduate
  • Age - 20 to 25 years 

 

 

About UniAcco

 

UniAcco is an initiative by Adventum Offshore. UniAcco is a global student accommodation platform for students actively looking to study and stay in the UK.  We are a cross-border platform and one-stop solution where students can compare, consult, and choose their accommodation from several verified properties, simply and securely. By providing concierge services to premium customers to ensure them the best hassle-free experience abroad.

Read more
Green Soul Ergonomics

at Green Soul Ergonomics

1 recruiter
Purva Soparkar
Posted by Purva Soparkar
Ambernath, Mumbai
1 - 7 yrs
₹1L - ₹3L / yr
Customer Service
Customer Support

We have a couple of levels in the customer service team from simply assisting customers in their pre-sales queries to solving their complaints at the highest escalations. Based on your work-ex and skill set, we offer salary & responsibilities;, some of them are mentioned here for better understanding.

 

Answering & assisting customers by providing product and service information at the time of new purchase or when in an issue.
 
You will have to operate with them on multiple platforms - Amazon, Flipkart as we are an E-com brand
Investigating their concerns, and suggesting the best possible resolutions.
   
Making sure to provide unmatchable customer service, would have never experienced before
Read more
Zoltan Properties

at Zoltan Properties

1 recruiter
Ali Khan
Posted by Ali Khan
Remote, Hyderabad, Bengaluru (Bangalore), Mumbai, Pune, Chennai
1 - 2 yrs
₹2L - ₹3L / yr
Sales
Business Development
Lead Generation
Field Sales
Telesales
+3 more
The Role Of A Sales Executive Is To Assist The Organisations Sales And Growth Efforts By Contributing To New Customer Acquisition. Candidate Should Be Able To Provide Ideas To Attract New Clients And Keep The Senior Management Updated About Marketplace And Competitor Activity. The Primary Role And Responsibilities Of A Business Development Executive Include Responsibilities: • Build Contacts With Potential Clients To Create New Business Opportunities • Keep Prospective Client Database Updated • Make Cold Calls For New Business Leads • Support In Writing New Business Proposals • Maintain Knowledge Of All Product And Service Offerings Of The Company • Arrange Meetings For Senior Management With Prospective Clients • Follow Company Guidelines And Procedures For Acquisition Of Customers, Submission Of Tenders Etc. • Have A Proven Track Record Of Selling Digital Marketing Services To Small And Medium Businesses
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Andesoft Consulting

at Andesoft Consulting

6 recruiters
Ashish Sharma
Posted by Ashish Sharma
Remote, Mumbai
0 - 2 yrs
₹2L - ₹2.5L / yr
Customer Support
Customer Service

Role:  Customer Service Representative

Job type: Full time 

Role type: Operations / Call center

Location: Mumbai

Functional Area:   Need to attend and make Inbound and outbound calls and maintain the service quality.

 

About the role: 

We are looking for a Customer Service Representative, or CSR, who will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

 

The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

 

 

You will be responsible for -  

  • Manage incoming phone calls from the Company’s Customer Service number
  • Generate sales leads if needed for equipment upsells and trade-ins
  • Understand and document Customers’ needs in order to help them with a resolution for their call and enter the same in a CRM system
  • Provide accurate, valid and complete information by using the right methods / tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Go the extra mile to engage customers

 

Requirements –

 

  • All candidates must be proficient with the English as the primary language of communication with Hindi as a second language
  • Proven customer support experience or experience as a Client Service Representative
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity working with Customer Relationship Management (CRM) systems and practices
  • Customer orientation and ability to adapt/respond to unscripted scenarios that may come up
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively

Qualification & Experience: 

  • Any Graduate or Post Graduate or HSC
  • 1 Year of Professional Experience.

 

Great to have’s: Must have skills or competencies.

  • Strong written and verbal communication skills
  • A basic understanding of mobile phones and computers (Apple)
  • Being able to work in a fast-paced multidisciplinary environment as in a competitive landscape new data keeps flowing in rapidly and the world is constantly changing

 

What we offer you? 

  • An open minded, collaborative culture of enthusiastic technologists.
  • Getting to work with our clients and be part of the next level evolution.

 

About Andesoft Consulting: 

Andesoft is a boutique interactive services shop strategically combining business analytics and design. The primary domain expertise covers, Web architecture, CMS and CRM technologies
Market and business analytics to achieve better market segmentation and campaign management
Custom off-line and on-line interactive applications
The 3 major business verticals we specialize in are Health Care, Financial Services, and Public and Non-profit Sectors.

 

 

Company Profile: http://www.andesoftconsulting.com

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Remote, Mumbai, Navi Mumbai
1 - 4 yrs
₹3L - ₹5L / yr
Relationship Manager
Sales
Customer Relationship Management (CRM)
Relationship building
Business Development
+4 more
We are urgently hiring a 'Relationship Manager' for our client, a real estate broking company, located in Mumbai.

Role: Relationship Manager

Location: Mumbai (Andheri; Vashi)

Experience: 1-4 Years

Qualification: Any graduate
Salary offered: Fixed salary + Travel reimbursement + gratuity + telephone reimbursement + Performance Linked Incentives


Key Responsibilities:

  • Contacting and following up with new prospective Clients and setting up new business opportunities.
  • Convert prospects into customers by showcasing appropriate residential properties to the prospects matching the investment/ residential needs of the prospects.
  • Plan approaches and pitches
  • Build relationships with new clients.
  • In some cases, Cold calling for sales of Primary properties.
  • Achieving written down sales targets by the organisation.
  • Attending Developer meetings & Channel partner orientations as and when required.
  • Participate in the negotiation meeting with buyer & Seller.

Skills Required:

  • Excellent communication and negotiation skills
  • Persuasive with Marketing and Sales skills
  • Customer Service orientation
  • High levels of Passion and Ownership
  • Result-driven individual

Qualifications & Experience:

  1. Graduate & above
  2. Must have two wheeler with a valid Driving license. Should believe in riding with safety (Helmet, Law-abiding, etc.).
  3. 1 to 4 years of Sales Experience in Any Sector
  4. Must be willing to travel within the city
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Whitehat jr

at Whitehat jr

13 recruiters
Kruti Patel
Posted by Kruti Patel
Mumbai
0 - 12 yrs
₹4L - ₹9L / yr
Sales
Communication Skills
Customer Service

About Whitehat Jr

WhiteHat Jr was created to solve the #1 gap in our school system today. Today, in the computer age, less than 1% of schools teach algorithmic thinking despite research indicating early years as the turning point for deep coding skills. WhiteHat Jr prepares kids 5-12 for this new world. Kids learn both the fundamentals of coding--logic, sequence, structure, algorithmic thinking - and experience the joy of creative expression in building animations, games and apps using code.

About the role

We’re seeking a qualified Sales Manager to sell Whitehat Jr’s product that our customers have grown to rely on. The Sales Manager will utilise their skills to generate high quality leads, build a strong relationship with customers and close deals. The ideal candidate will be a quick learner with strong negotiating skills, and demonstrate the ability to showcase our offerings in a compelling way.

Role details (please read)

Scope: Exceed targets for New Sales, Referrals or Renewals, in an individual contributor role

Work Location: Remote online work until offices reopen, candidate may be based anywhere in India

Working days: 6 working days with 1 day-off which may be during week

Shifts (subject to change): shift start hour will be after 6 AM and shift end hour before 12 midnight

Mandatory Language Fluency: English, Hindi

Laptop/Wi-fi: candidates to use their own laptops, wi-fi will be reimbursed

Additional Compensation: If applicable, this will be decided basis your allocated shift after you join

Qualifications

  • Proven B2C Sales track record of exceeding targets, >2 years of Sales experience
  • Fluency in English and Hindi, ability and willingness to deliver in a high pressure environment
  • Excellent communication, interpersonal, problem-solving, presentation, and organisational skills.
  • Ability to counsel a parent for the child's future
  • Comfortable with changing shift timings so that we may serve our customers better
  • Graduation is not mandatory for candidates with minimum 6mnths of experience
  • Graduation & MBA fresher can apply
  • Working knowledge of Salesforce, spreadsheets (Excel, Google Sheets ) and powerpoint
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Navi Mumbai, Mumbai
0 - 2 yrs
₹2L - ₹3L / yr
Customer Support
Communication Skills
English Proficiency
Customer Service
Telesales
  • Employee need to attend the calls and help the existing customer with there queries .
  • There are no Targets 
  • No sales
  • Inbound Process.

Facility :

  1. Pick and drop
  2. Rotational Shifts
  3. Rotational offs
  4. Bank Holidays offs
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Safe Line Group of Companies
Mumbai
1 - 2 yrs
₹2L - ₹2L / yr
Sales
Marketing
Customer Service
Business Development
Digital Marketing
  • Looking for candidates from cable or wire marketing back ground is preferable.
  • Communicate with Customer’s decision making authorities and fix appointments for sales team from data base or from other sources.
  • Proactive marketing, Customer Service & Sale's support
  • Sending offers/quotations/proforma invoices to the customers
  • Follow-up with the customers for orders/seeking feedback on the offers quoted
  • Sending dispatch details to the customers after goods are dispatched
  • Arranging samples of the products to the customer as per their request
  • Maintaining and updating database regularly of all the customers, samples sent, offers made
  • Finding out new potential customers for  products and doing sales promotional activities such as sending brochures/product flyers through couriers and emails.
  • Need to have good browsing skills and hands on MS office skills
  • Solving customer queries
  • Other duties assigned    

 

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