Shubham Vishwakarma
Full Stack Developer - Averlon
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Laravel
CodeIgniter- Job Summary:
We are looking for a PHP Developer with experience in Laravel and CodeIgniter. You will develop, maintain, and enhance web applications.
- Key Responsibilities:
Build and maintain web applications using Laravel and CodeIgniter.
Work with teams to develop new features.
Optimize performance and security.
Debug and troubleshoot issues.
Integrate APIs and services.
- Requirements:
Experience with Laravel and CodeIgniter.
Strong PHP, MySQL, JavaScript, and HTML/CSS skills.
Knowledge of Git and RESTful APIs.
Problem-solving skills and teamwork.
- Preferred Skills:
Experience with Vue.js or React.
Basic knowledge of AWS or Docker.
Company: MyOperator
Location: Noida Sector 2
About Us:
MyOperator is a leading provider in the customer experience space, dedicated to transforming how businesses interact with their customers. We are seeking a strategic and visionary Customer Success Team Manager to spearhead our customer success department and drive impactful, long-term relationships with our valued clients.
Role Overview:
As the Customer Success Team Manager, you will be the strategic leader responsible for overseeing the entire customer success department. Your primary goal will be to design and execute customer success strategies that align with our company's business objectives, ensuring exceptional customer satisfaction and retention. You will lead a high-performing team of customer success professionals, identify process gaps, and implement innovative solutions to enhance the customer journey.
Requirements
Key Responsibilities:
Strategic Development and Execution:
Develop and implement comprehensive customer success strategies that align with MyOperator's business goals.
Set clear customer success targets and KPIs, establish processes and policies, and monitor key metrics to drive team and customer success.
Design and roll out programs that enhance customer experience, boost revenue potential, and minimize churn.
Team Leadership and Management:
Lead, mentor, and manage a team of customer success professionals, setting performance goals and providing ongoing coaching and feedback.
Conduct performance reviews and implement development plans to ensure team effectiveness and professional growth.
Customer Satisfaction and Retention:
Drive initiatives to maximize customer satisfaction and loyalty through proactive engagement, issue resolution, and the development of customer loyalty programs.
Analyze customer feedback and data to identify trends and areas for improvement, ensuring the team effectively addresses customer needs and concerns.
Operational Excellence:
Identify and address process gaps, implementing scalable solutions to improve the customer experience and operational efficiency.
Utilize data-driven insights to track progress towards success goals and inform decision-making.
Cross-Departmental Collaboration:
Collaborate with Sales, Marketing, Product, and other departments to ensure alignment with the company’s overall strategy and enhance the customer journey.
Share customer insights and feedback to drive product improvements and refine marketing strategies.
Recruitment and Training:
Oversee the hiring process for customer success professionals, ensuring the team is equipped to meet revenue goals and customer expectations.
Develop and deliver training programs to enhance team skills and knowledge, ensuring high standards of customer support.
Requirements:
Experience: 4-9 years of experience in customer-facing roles, including customer service, technical support, or sales, with a proven track record of managing and leading teams.
Leadership: Demonstrated experience in leading teams, setting strategic goals, and driving performance metrics.
Technical Proficiency: Strong understanding of technical concepts and the ability to communicate them effectively to both team members and customers.
Communication Skills: Excellent verbal and written communication skills, with the ability to engage effectively with customers, team members, and stakeholders.
Analytical Skills: Proven ability to use data to drive decisions, optimize performance, and identify areas for improvement.
Strategic Thinking: Ability to develop and implement strategies that align with company goals and enhance customer success.
Why Join Us:
At MyOperator, you’ll be at the forefront of customer success innovation, leading a dynamic team and driving meaningful change. We offer a collaborative work environment, opportunities for professional growth, and a commitment to your career development.
Apply Now:
If you’re a strategic leader with a passion for customer success and a track record of achieving results, we’d love to hear from you. Apply today to join our team and make an impact at MyOperator!
Job Description: Senior Community/Operation Manager
Company Description:
Realsta is an investment management and asset management company located in Gurugram. With approximately 400 crores in funds under advice and 1 lakh sq ft of assets under management, we focus on investing in real estate with a disciplined methodology. We align our interests with our clients and bring our operational expertise, on-ground insights, and large-scale capital to bear on every transaction.
Position Overview:
As the Senior Community Manager at Realsta, you will be the senior-most leader responsible for overseeing daily operations and ensuring a seamless tenant experience. Your role will be crucial in maintaining and enhancing the overall efficiency and effectiveness of our office spaces. You will manage administrative tasks, oversee operational activities, and handle tenant relations and facility management, ensuring everything runs smoothly and efficiently.
Responsibilities:
Operations Management:
Oversee the daily operations of coworking spaces, ensuring smooth and efficient functioning.
Coordinate property showings, tours, and inspections for prospective tenants.
Manage lease agreements, ensuring all necessary documents are prepared, signed, and filed.
Facilitate lease negotiations and follow up on lease renewals.
Track leasing inquiries and maintain a database of potential tenants.
Maintain communication with management, staff, and vendors for smooth operations.
Monitor budgets, forecasts, and implement checks to mitigate operational risks.
Negotiate contracts, monitor vendor performance, and ensure compliance with company policies.
Implement and manage operational processes to enhance efficiency and tenant satisfaction.
Develop and oversee the execution of operational plans and strategies.
Tenant Relations and Customer Service:
Build and maintain strong relationships with tenants.
Address tenant inquiries, concerns, and complaints effectively.
Conduct regular meetings and feedback sessions to improve service delivery.
Support tenant onboarding and retention efforts throughout the lease term.
Act as a point of contact for operational needs and manage client relationships.
Fitout and Facility Management:
Collaborate with tenants and contractors for office fitouts.
Ensure compliance with building codes and tenant improvement guidelines.
Oversee construction, installation, and inspection of tenant improvements.
Schedule and oversee property maintenance, repairs, and service contracts.
Handle tenant requests promptly to maintain satisfaction and compliance with regulations.
Vendor and Pantry Management:
Identify, evaluate, and manage relationships with vendors, contractors, and suppliers.
Obtain bids, negotiate contracts, and ensure timely delivery of services.
Manage pantry supplies, inventory, and vendor coordination to optimize costs and efficiency.
Ensure cleanliness and organization of pantry and office spaces after meetings and events.
Admin and Office Management:
Manage office supplies, equipment procurement, and vendor relations.
Organize and maintain leasing documentation and records.
Coordinate meetings, appointments, and events for internal and external stakeholders.
Handle correspondence via emails, calls, and letters.
Oversee facility management to ensure office spaces are clean and organized.
Manage the travel desk, petty cash, and promptly resolve administrative issues.
Liaising with product teams - Liaising with various product and program managers of Zeta to assess the scope of changes a solution under consideration may require and to arrive at feasible, optimal approaches for all business requirements
Liaising with Engineering teams - Collaborate with engineers and architects to arrive at detailed solutions and implementation plans
Requirements specifications - Review the functional and non-functional requirements, integration and feature specifications, phase releases, and solutions that translate the functional mapping to Zeta’s product landscape.
Functional mapping - Functionally translate and map the business domain to a technological solution domain.
Identify constraints - Highlight any long-term risks that may originate as a consequence of design or architectural choice made in the overall system design leading to an incomplete solution mapping and propose enhancements
Implementation - Oversee the delivery of solutions while highlighting corner cases where the implementation may be lacking. Be the point-of-contact for functional queries that would require domain-specific context to help unblock the team. Work with UAT teams to ensure the comprehensiveness and correctness of the delivered solution
Communicating with internal stakeholders - Describing the structure, characteristics, behaviour, and other aspects of the problem and solution to various project stakeholders
Business Unit
Electron
Products
Electron benefits, Gifting and RnR
Geography
India, with intermittent travel to the client locations
Target Audience
Customer Leadership and the Implementation teams
Business Development teams
Electron benefits, Gifting, RnR and other relevant platform product teams
Activities
Frequently interact with the Product teams to understand the product offerings and roadmap
Become an SME of the functional architecture of the products subscribed by the clients
Work closely with Business Development teams to conceptualize concepts and solutions for clients
Review the BRDs for various requirements shared by clients and the solutioning proposed by the Solution Architects
Participate in the regular sync-up meetings with client implementation teams to discuss solutions and share updates
Conduct workshops with clients to understand requirements in detail
Deliver a detailed functional spec of the overall solution and categorize the proposed solutions into core product deliverables and customizations specific to the clients
Create data flow diagrams to represent the data exchange between various modules
Lead a small but efficient team of BAs/SAs
Reporting Functions
Head of product
Team composition
Solution Architects
Business Analysts
Ability to comprehend technical products and solutions
Excellent presentation skills and stakeholder management
Good experience in conducting workshops with large senior management groups and presenting solutions to a large audience
Ability to learn fast and communicate effectively
Ability to work on complex projects with a medium level of ambiguity
Must be very strong in setting up processes for efficient delivery
Excellent documentation skills are a must. Should be able to create detailed documents with relevant content (Data flow diagrams, flow charts etc)
Should be able to communicate effectively with various stakeholders such as business, product, project management and design
Should have experience in working with stakeholders from different geographies
Should have a track record of building & shipping high-quality products owning the process end to end
Adapting to complex situations with an aim to achieve business goals
Background and experience
Engineer (preferably IT, CS)
MBA (Not a must)
15+ years of total experience as a Solution Architect, Program Manager, consultant or a Data analyst with services, consulting or product companies
Prior experience in handling multiple large global clients for complex projects is a plus.
Started in 2015, this lifestyle and accessories startup has taken over the consumer electronics sector in India. Our client has a product range that includes an extensive catalog of headphones, speakers, travel accessories, and modern earphones. It believes in providing cutting edge electronic products stamped with durability and affordability.
The brand is associated with some of the major icons across categories and tie-ups with industries covering fashion, sports, and music, of course. The founders are Marketing grads, with vast experience in the consumer lifestyle products and other major brands. With their vigorous efforts toward quality and marketing, they have been able to strike a chord with major E-commerce brands and even consumers.
- Hiring, developing and managing the creative team
- Keeping abreast with current trends, job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations.
- Making sure all Visual Management activities are executed and implemented as per the plan and budgets allocated
- Planning, and designing overall user flow & user experience (UX) for e-store/ mobile app to ensure its creative, innovative and user-friendly
- Creating appealing and eye-catching visual displays
- Developing visual design and strategies for new collection/category/ product launch
- Developing visual strategies for the display of products on the e-store in a way that will enhance the overall user experience (UX)
- Brainstorming the e-store & Mobile App theme, design ideas, content etc with senior management
- Making detailed guidelines document to develop the User Interface (UI) for new developments and amendments
- Providing instructions and working closely with Graphic Designer for making UI designs and creatives
- Improving social reach & ad engagement and conversion rate.
- Managing the processes related to video shoots, product shoots, lifestyle shoots etc for social media and websites
- Setting up and streamlining process for product and marketing designs to result in an overall performance improvement of the team
What you need to have:
- Fashion Designing degree from NID or NIFT
- Creativity and Visualising expert
- Excellent Team management skills, to hire and train the right talent
- Have a good knowledge of layouts, graphic fundamentals, typography & limitations of the web
- Have a strong working knowledge of experience design, brand development, interactive commerce and creative process
- Possess print and web design capabilities: must know how to work in both media for integrated campaigns
- Ability to scale up the organisation and revenue
- At least 2+ yrs. of exp in similar role/ position
Amazon Web Services (AWS)
Position: Manager/Sr. Manager - Presales
Location: Mumbai / Delhi
About NxtGen
NxtGen is an emerging leader in data center and cloud4based services that help powering businesses to grow by cutting through complexity and saving on cost.
Our advanced solutions can be provided both from our own High Density Data Center (HDDC™) facilities or deployed at On4Premise Data Centers (OPDC™) that are managed centrally.
Our Enterprise Cloud Services™ (ECS) provide private and public clouds or hybrid cloud infrastructure hosted on OPDC™ or HDDC™. NxtGen’s advanced infrastructure enable companies to simplify IT infrastructure, reduce running costs, and enable business growth by creating additional capacity from existing infrastructure. By providing the right public or private infrastructure, NxtGen helps companies meet dynamic business demands.
With the support and trust of Intel Capital, Axon Partners, and International Finance Corporation (IFC), NxtGen continues to push the boundaries of the IT infrastructure domain with its unique and cost-effective solution.
To know more about us log on to www.nxtgen.com , https://www.youtube.com/watch?v=s6GNShHFRRg
Job Overview
- • Responsible for technical and business requirements, discovery, proposal preparation support and technical presentations to customers for NxtGen’s full suite of products and solutions.
- • Serves as technical consultant for: Cloud, hosting, Virtualization, and Managed Services.
- • The presales manager is also responsible for providing technical training for the sales team.
Job Responsibilities
- • Performs customer discovery discussions to understand and document business needs and design requirements necessary for the formulation of optimal solutions
- • Creatively designs solutions for customers using the best mix of NxtGen’s, products. Alters the design as needed to result in the customer choosing the NxtGen’s solution
- • Determine client requirements and provide designs for Hosting Services, Cloud, Virtualization (VMware, KVM, Hyper4v) Outsourced infrastructure solutions (managed and un4managed), specialized Enterprise application suites
- • Conceptual and working knowledge of AWS/Azure/Google Cloud.
- • Provide technical expertise during requirements gathering and analysis, document technical designs and support manuals, and drive test and deployment processes for Hadoop Cluster
- • Conceptual knowledge on various distributions of Hadoop.
- • Working knowledge on various Backup technologies like Symantec, Commvault.
- • Creatively design DR solutions for customers understanding their current infrastructure by using third party tools or in-built replication technologies.
- • Possess knowledge on Dockers, Containers & Dev Ops.
- • Understand power, cooling, and other environmental constraints on a client’s outsourced infrastructure
- • Develop and grow technical knowledge base in Hosting Services, Cloud, Virtualization, Outsourced infrastructure solutions (managed and unmanaged), specialized Enterprise application suites
- • Documents, via diagrams and writing, and presents the solution to the customer, describes the benefits of the solution
- • Builds relationships with customers serving as the technical liaison from sales to post4sales
- • Responsible for growing strategic product sales and revenue through proactive engagement with customers
- • Participates in strategic and tactical account planning
- • Follows industry technology trends through self4study and formal training and shares that knowledge with customers
- • Clearly communicates the customer design to the teams responsible for ordering, implementation, and ongoing support
- • Provides technical training and development support to the local branch
- • Leads internal cross4functional teams to obtain required approvals of non4standard designs for customers
- • Provide sales engineering support remotely across multiple time zones
- • Travel for customer and team meetings
NxtGen is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, national origin, disability, age, military status or veteran status, genetic information, or any other status protected by applicable law.
Role : SAP ABAP Lead Consultant
Experience : 10+Years
Location : Hyderabad
Project Duration : 2+Years
Secondary Skills : SAP ABAP-HR, FIORI, WEBdynpro
Deep Learning
Data Science
Machine Learning (ML)- Strong in problem solving, algorithms and data structures
- Proficient in Python
- Hands on experience in technologies and tools related to any of NLP, Deep learning, Machine learning, Conversational AI
- Experience with knowledge Graph or any graph based system is plus
- Able to train and deploy models
- Broad knowledge of machine learning algorithms and principles
- Performance profiling and Tuning
- Communicate and propose solutions to business challenges
- Familiarity with at least one of the cloud computing infrastructure - GCP/AWS
- Keep abreast with the latest technological advances
- Team mentoring and leadership skills.
Javascript
HTML/CSS
Java
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Full Stack Developer - Averlon