Sales and Marketing Coordinator

Job Description

• Experience in UI development using React JS
• In depth knowledge of JavaScript, CSS, HTML and front-end languages
• Excellent front-end coding skills, and a good understanding of progressive applications
• Strong knowledge of UI design principles, patterns, and best practices
• Experience working with JavaScript and Typescript, React, Redux, RxJS, Yarn
• Experience in test driven development using modern source control and continuous integration
• Design, develop, test, deploy and maintain software
• Delivering high quality and well-structured code

Department: Customer Service

Employment Type: Full-Time

Shift Type: Rotational Shifts with Weekly Offs

Role Overview:

We are looking for a dedicated and articulate CRM Executive (Voice Process) to handle customer service queries and deliver high-quality support over voice calls. The ideal candidate will have prior experience in a voice-based customer support role and possess excellent communication skills in English.

Key Responsibilities:

• Handle inbound and outbound voice calls professionally.
• Resolve customer queries and complaints with empathy and efficiency.
• Maintain accurate call records and update CRM tools regularly.
• Ensure customer satisfaction by providing prompt and effective support.
• Work collaboratively with team members to meet daily service metrics.

Requirements:

• Minimum 1 year of experience in a Customer Service (Voice Process) role.
• Excellent verbal communication skills in English.
• Customer-focused attitude with problem-solving ability.
• Comfortable working in rotational shifts and with weekly offs.
• Basic knowledge of CRM tools and systems is a plus.

• Develop, record, and maintain cutting edge web-based PHP applications on portal plus premium service platforms
• Build innovative, state-of-the-art applications and collaborate with the User Experience (UX) team
• Ensure HTML, CSS, and shared JavaScript is valid and consistent across applications
• Prepare and maintain all applications utilizing standard development tools
• Utilize backend data services and contribute to increasing existing data services API
• Lead the entire web application development life cycle right from concept stage to delivery and post-launch support

Software Engineer (Web/UI Engineer)

Please apply only if you satisfy work experience requirements Our Vision , we are building a first-of-its-kind, lifestyle health product for Women in India. We believe that the future of health and fitness is digital, and women will drive the digital fitness revolution in India. Existing digital health and fitness products are highly transactional and we see a huge opportunity to build a truly aspirational product that will inspire and empower millions of women to lead healthier lives. If you are passionate about building a product that blends together, technology, content, and community, we would love to talk to you. looking for results-oriented Engineers. An ideal candidate for us would be a passionate builder of great products/frameworks and someone who would thrive in a fast-paced environment and enjoy the challenge of complex business contexts that are typically being defined in real-time. In this role, you will be responsible for building world-class technology products and platforms that are at the forefront of the technology revolution in the Indian healthcare ecosystem. You are someone who insists on the highest standards for quality, maintainability, and performance. You will be working in a fast-paced and agile work environment delivering quality solutions that have an immediate business impact. Responsibilities ● Own the end-to-end development and launch of features on the web ● Participate in scoping, planning discussions with the designers, PMs, and Leads ● Conceptualize and develop prototypes quickly ● Develop and own launch plans ● Identify opportunities and implement solutions to improve the performance and the architecture of our web stack ● We will depend on this person to set-up/improve the fundamental architecture of our web apps and so it is highly desirable to have someone who has worked extensively on React codebases. Required Skills ● Solid understanding of HTML and CSS ● Strong proficiency in JavaScript ● Responsive Web pages ● React preferably with Typescript ● Has worked with the react ecosystem for eg, redux, react-query, react-router etc. ● At least 2 years of experience working in a consumer tech set-up (ecommerce, D2C) ● Work with Rest APIs Good-to-have Skills ● Next.js ● Knowledge of deployment and hosting react apps

Position - Category Head

Location - Mumbai ( Remote for now)

We are looking for a Category Head to manage a group or category of products for our company. You will be the one responsible for the pricing and overall promotion of a product category to maximize consumer appeal. Relationships with vendors and product range management will also be part of your duties.

- An excellent category Head must have extensive experience in understanding consumer needs and the retail environment. They must have a commercial mindset and full comprehension of marketing and sales principles. Exceptional communication skills are also key for category Head.

- The goal is to increase sales and profitability of business to drive sustainable growth.

Role:

- Creating and developing a long-term plan and strategy for development of the category.

- Develop strong working relationships with buying, marketing and merchandising teams.

- End to end management of product i.e. from supplier to customer.

- P&L owner for the group of categories managed.

- Team Management: manage a team of Category Owners, Catalogue, and Vendor Acquisition resources. Develop and coach team.

- Manage Portfolio of Categories: New brand acquisition and pricing strategy, Managing product portfolio and inventory management. Shape long term portfolio expansion built on macro trends.

- Vendor management: vendor sourcing & management, vendor relationship management.

- Customer management: Managing key customer relationships, developing multiple channels, optimizing omni channel sales- through mix of online and offline sales.

- Marketing: Manages and optimizes marketing spends on the category group. Working closely with digital marketing team to optimize spends across different digital channels.

- Category Analytics: proficient in analytics to identify growth areas and execute

• To design flows and experiences that are delightful, intuitive and elegant.
• Execute on a master level with an eagle eye for detail.
• Give feedback on product strategy and design work to continually push the level of quality on the team.
• Collaborate Product and Engineering to deliver a world class experience to our users.
• From wire-framing to designing end-to-end flows and prototypes, you will be in charge of designing products that solve problems in a simple and elegant way while taking care of every small detail.
• Evaluate current processes, identify best practices, develop plans to reach goals and implement improvements.
• Strive every day to ensure the product is more loved by customers than it was the day before

• 2+ years demonstrated experience with end-to-end (hybrid UX and UI) product design in a product company.
• Strong visual design skills, ideally with experience designing iconography, illustration and creating motion graphics
• The ability to think at a high level about product strategy and vision (not just 'how it should look' but 'what we should build').
• Experience in building and shipping applications or software (mobile/web).
• Must have a portfolio featuring examples of design work.
• Clean visual design sense and skills in typography and grids
• Hugely customer-focused with a passion for great customer journeys and experiences 
• To be a constant learner. You will be always growing - both personally and with the team
• Experience using data to inform design improvements 
• Brownie points 🍪 

• If you have built gamified consumer digital products or have ideas for the same. 
• Illustration skills
• Creating motion graphics
• Strong visual design chops

As a Senior/Principal Product Manager you will be responsible for the product roadmap, features, adoption, and bugs. This includes defining and prioritizing product roadmap, listening to customers, creating business requirements, driving functional requirements, driving this through development, and successfully launching new product features.

To read more about the kind of qualities we are looking for this role, please check this link -https://a16z.com/2012/06/15/good-product-managerbad-product-manager/"> https://a16z.com/2012/06/15/good-product-managerbad-product-manager/

1. Develop business cases for each product feature to demonstrate feasibility including target pricing and margin, addressable and realizable market, SWOT analysis, estimated development, implementation, and support costs etc.

2. Develop functional, technical and designs specifications for the product.

3. Help define the value proposition of the product for the sales team and help develop the sales documentation that support the selling process of your products.

4. Research and understand competitive offerings in your sector.

5. Experience in E-commerce, CMS, Payment Apps, and Integration products will be preferred as the role would demand this experience.

You will closely work with technology, design, sales and customer care teams. You'll report to head of product development for Plum.  

An enthusiastic individual with 6+ years of product management function in a product company. We'll look forward to technical skills required for a product role along with soft skills required to manage multiple stakeholder roles. 

We are looking for candidates from B2B SaaS or consumer SaaS based companies only.Rest we can explore together during our interactions. If you find yourself to be someone that fits this requirement then read on.

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