Tele Caller for BPO

Core Responsibilities

• Data Modeling & Architecture: Designing scalable data models using Star Schema principles. This includes managing relationships, hierarchies, and ensuring the model can handle growing data volumes without slowing down.
• DAX Development: Writing advanced Data Analysis Expressions (DAX) to create complex measures for KPIs, time-intelligence (e.g., Year-over-Year growth), and custom business logic.
• ETL & Data Transformation: Using Power Query (M language) to extract data from various sources (SQL, APIs, Excel, Cloud), clean it, and optimize it through techniques like Query Folding.
• Dashboard & Report Design: Creating intuitive, interactive, and visually compelling reports. This involves selecting the right visuals to tell a "data story" rather than just showing numbers.
• Performance Optimization: Tuning slow reports by analyzing query plans, reducing dataset sizes, and implementing Incremental Refresh for large datasets.
• Governance & Security: Implementing Row-Level Security (RLS) to ensure users only see data they are authorized to view and managing workspace permissions within the Power BI Service.

🛠 Technical Skill Set

1. Expert Level (Power BI Stack)

• Power BI Desktop: Full mastery of the authoring tool.
• DAX & M: Proficiency in both the functional and transformation languages.
• Power BI Service: Understanding of workspaces, gateways, apps, and scheduled refreshes.

2. Supporting Technical Skills

• SQL (Critical): Most "Power BI" jobs are actually 50% SQL jobs. You must be able to write complex queries to pull and pre-filter data at the source.
• Data Warehousing: Familiarity with Snowflake, Azure Synapse, or Databricks.
• Python/R: (Optional but preferred) For advanced statistical modeling or custom visuals.

3. Soft Skills

• Requirement Gathering: The ability to interview stakeholders to understand what business problem they are trying to solve.
• UI/UX Design: A "design eye" to create clean, non-cluttered dashboards.

Lead Software Engineer - Backend

It is evolving the way people discover the world by connecting them with exceptional experiences in their city at the push of a button. We are building a magical platform that gets everyone to head out and have fun in a matter of seconds; no matter where you are and what you want to do. We are combining a delightful product experience, data-driven decisions, sophisticated supply side logistics network, and world-class operations to solve a huge basic human problem: how do we have a good time?

We’re growing rapidly with over $200M in annualized sales, 150,000 monthly transactions and profitable unit economics. We are backed by some of the finest investors in Silicon Valley & India. 

We like to solve real-world problems in the simplest, most elegant manner possible. We’re looking for a QA Lead with the ability and passion for building solutions to people-centered problems that are created at the intersection of human behavior and technology. You should also be capable of building and mentoring a fast-growing passionate, young, and talented team. We love folks who have a sense of humor and know how to have fun.Dream, build and iterate. That's our mantra. Because good just isn't good enough.

👩‍💻 The Role

• Full responsibility of designing and building core modules on the application and infrastructure layer.
• Lead a fast-growing team of young, passionate, talented and fun loving superstars.
• Solve challenging architectural and design problems.
• Get your hands dirty with clustering, replication, databases, build systems and infrastructure automation etc.
• Be responsible for building concurrent, performant and scalable services which will power the entire Headout ecosystem.
• Build and contribute to open-source libraries and components.

🌟 Our Dream Engineer

• A penchant for learning and building with new technologies and frameworks.
• You love working with people and have worked in a lead position in the past.
• A knack for writing the most performance optimized code along with it being modular and scalable.
• No challenge is too big to solve; love thinking product and excited to ideate & build stuff all by yourself.
• You're interested in being an early employee at a growing company, with the influence and responsibility that entails.
• You have broad and deep knowledge across a variety of contemporary technologies.

💝 We like

• Strong CS fundamentals, good working knowledge of classic algorithms and data structures.
• 2+years experience developing server-side technologies using any language or framework.
• Excellent communication, collaboration and people management skills.
• Experience working with Spring, Relational Databases, Concurrent Programming, NoSQL flavors, AWS.
• Experience designing scalable, fault-tolerant systems and databases.
• Experience with setting setting up systems and infrastructure.
• Solid understanding of how the web works and its underlying communication protocols.
• People who can't live without solving that algorithm problem that they just stumbled upon.
• People who will give up anything to squeeze in that last bit-level performance.
• Anything else than can surprise us.
• Nice to Haves: An interest in travel, local experiences & hospitality.

Key Responsibilities:

• Make outbound calls to potential customers and provide information about company products/services and highlight key features.
• Schedule appointments and demo calls for the sales team with interested clients.
• Stay informed about the company's products/services.
• Clearly articulate product features, benefits, and unique selling points.
• Follow up with potential clients to confirm scheduled appointments and provide necessary information.
• Generate new leads through cold calling.
• Maintaining positive rapport with customers to build long-term relationships.
• Update and maintain customer records in our system.
• Provide feedback on customer responses and concerns.
• Collaborate with the sales and marketing teams to optimize strategies.
• Participate in regular team meetings to discuss progress and challenges.

Qualifications & Skills:

• Bachelor’s degree or higher in any field.
• Active listening and attention to detail abilities.
• Excellent verbal and written communication skills.
• Ability to handle rejection positively and persistently pursue leads.
• Ability to follow scripts and guidelines to deliver an effective sales pitch.
• Ability to build rapport with potential customers.
• Organizational and time management skills.
• Basic computer skills and proficiency in MS Office.
• Knowledge in Finance Domain would be an advantage.

About the role

As a UX designer, you will work with folks in the product team to envisage the end-user experience for various financial services products in a competitive space to bring an engaging and delightful customer experience. You will use market analysis, customer feedback, and insights from data to iteratively refine the design and achieve excellence. As an early member of this team, you’ll also have the opportunity to define the UX guidelines, design language, and information architecture for various products across the organization.

What will you do if you join us?

• Develop mockups for our development and design team
• Coordinate with the UI design team on issues like navigation, page routing, product page design, and more
• Conduct competitive analyses of other websites & apps that operate in the same space
• Conduct usability tests on each independent type of page on the website and create a report showcasing your findings
• Prepare customer analyses based on our target demographic and initial transactions
• Participate in creating a content development strategy

You should have

• Bachelor’s Degree in Computer Design, Development, or Engineering required
• Proficiency in design tools such as InDesign, Illustrator, or Figma
• Understanding of the B2B2C marketplace and the functions of the Fintech market
• Experience preparing detailed competitive and consumer analyses

List of responsibilities:

● ServiceNow Development work

● Interaction with customers for project deliverables

● Deadlines should be met

Job requirements:

● The candidate should be L2 and above.

● ServiceNow System Administration and Development Certified is mandatory

● ITSM, Service Portal, Integration 

● ITIL Foundation Certification would be a plus or can do before joining.

● Successfully plan, execute, monitor, control, and close all technical tasks related to configuration and implementation of all

aspects of the ServiceNow platform.

● Provide software coding and customization including, but not limited to: screen tailoring, workflow administration, report

setup, data imports, integration, scripting, third party software integrations, and custom application development

● Update and maintain a comprehensive testing protocol for ServiceNow instance upgrades with the purpose of certifying all

applications for use after the upgrade completes.

● Coordinate and solve complex technical data and transformation issues.

● Obtain and analyze/interpret business requirements to propose sustainable solutions in ServiceNow.

● Answer “how to” technical and application configuration questions.

● Develop, maintain, and execute reports to ensure system operation meets performance targets.

● Create and maintain system design and operations documentation.

● Complete other duties as assigned.

CLIENT : MNC

ROLE: JAVA ARCHITECT

EXP: 11 YEARS PLUS

LOCATION: Bangalore.

CTC: UPTO 28 LPA

NOTE:CANDIDATES CURRENTLY IN BANGALORE ONLY APPLY.

SERVING NOTICE PERIOD UPTO 30 DAYS AND IMMEDIATE JOINERS ONLY APPLY.

CANDIDATE DESGINATION SHOULD BE JAVA ARCHITECT IN WORKING COMPANY

Job description

Responsibilities: Architecture, design and enhancement of moderately complex software resulting in high quality,

software products.

 Lead and guide the software design team with application design and integration.

 Make sure the design is aligned with functional and non-functional requirements for the software.

 Evaluate and recommend tools and technologies for development and make sure a productive development

environment.

 Understand the training requirements of team members to ensure people have necessary skills and

competency for delivering good quality product.

 Make sure team follows best design and coding practices and ensure the final deliverable meets expected

quality.

 Help development team in problem solving and troubleshooting issues.

 Quick understanding of exiting framework/Very good debugging skills to debug existing platform / frameworks

 Strong knowledge in Databases and complex stored procedure understanding.

 Identify technical risk areas and help the team members to solve issues quickly.

 Quickly do the POC investigation and provide the demo to team members to keep the schedule.

 Quickly writing of use cases and minor scenarios, based on that do the estimation and explain the use cases to

team members with development steps.

Desired Skills and Experience

10+ years of hands on experience in Software/Technology Development including architecting and designing software

products.

Must Have:

 Proficiency in web development using Java

 Proficiency in Java spring framework (Spring MVC, Spring boot)

 Proficiency in developing UI using HTML, JSP Servlet, JDBC

 Excellent knowledge of Relational Databases, SQL, and ORM technologies (JPA2, Hibernate)

 Experience in java-script, AJAX, JQuery

 Workflow concepts and development exposure.

 Understanding of Event/command based architecture.

 Proficient in Object Oriented Analysis and Design.

 Troubleshooting design flaws and system bottlenecks.

 Systems thinking, technical acumen, analytical skills and communication skills.

 Testing skills (Unit testing, Integration testing)

 Exposure to one or more software development methodologies (RUP preferred, one full

 Lifecycle preferred)

 Good analytical and problem-solving skills

 Good knowledge in Git and Maven

 Good knowledge in SOA and micro services.

 Experience designing secure software systems.

 Exposure to design tools – Enterprise architect / Rational rose.

 Experience with debugging tools, profiling tools.

 Good leadership and people management skills

 Quality mindset and attention to detail in all aspects of software engineering and development.

 Experience in SonarQube Cube analysis tool.

 Knowledge and experience in MES (Manufacturing Execution System) domain.

Good to have:

 Experience in Rest API development

 Exposure to SCRUM methodology work culture

 Exposure in Azure DevOps

Education

Bachelor / Masters in Computer Engineering, EEE, Electronics & Communication, Information

Technology, Computer Science, Instrumentation or Chemical Engineering

Industry

• Information Technology & Services

Employment Type

Full-time

Edit job description

• PL ownership: Drive and ensure 100% achievement of the targeted sales numbers of the category. 
• Ensure Profitability by negotiating the best category margins, securing marketing support from brands, and focusing on delivering the budgeted top-line and bottom-line.
• Assortment planning: Ensure we have a competitive catalog compared to other players across brands and sub-categories. 
• Customer Experience: Anticipate and create solutions for customer pain points. Should be able to resolve customer escalation and deliver on the expected NPS for the category. 
• Category marketing: Create weekly, monthly, and quarterly calendars  Have joint marketing plans signed off with partner brands, execute the plan in coordination with the internal team
• Operational efficiency: Work with cross-functional teams like CS, Finance, Sales to ensure a smooth functioning system and to be able to deliver on the required set of parameters measured across each function
• Working with customers and merchandisers and finding new ways of expanding product categories.
• Responsible for demand and supply planning both sides of the business and planning marketing and sales strategies for the category growth.
• Joint Planning with Product / Sales and Marketplace team: Work closely with the marketplace team to ensure sufficient visibility to our products and jointly participate in the marketing events conducted on the platform.

1. 2-7 years of experience in global category roles, preferably digital categories.
2. Hands-on in Sales, Operations, and Category Management.
3. Strong analytical aptitude in problem-solving, multi-tasker, critical thinker, and a tactical executioner with a proven track record of finding solutions to business problems.
4. Good communication skills / Good analytical skills along with sales/marketing knowledge.
5. MBA from reputed colleges would be preferred 
6. Team management experience will be a plus, its cross functional role. 
7. A strategic thinker along with a growth mindset will be a right fit

A wholesome opportunity in a fast-paced environment will enable you to juggle between concepts yet maintain the quality of content, interact, share your ideas, and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the benefits of being at Plum (a vertical in Company‍

A fast-growing SaaS commerce company based in Bangalore with offices in Delhi, San Francisco, and Dublin. We have three products in our portfolio: Plum, Empuls, and Compass. Plum works with over 1000 global clients. We help our clients engage and motivate their employees, sales teams, channel partners, or consumers for better business results.

We look forward to connecting with you. As you may take time to review this opportunity, we will wait for a reasonable time of around 3-5 days before we screen the collected applications and start lining up job discussions with the hiring manager. However, we assure you that we will attempt to maintain a reasonable time window for successfully closing this requirement. The candidates will be kept informed and updated on the feedback and application status.

* Minimum 2 year relevant experience in .Net or .Net core server-side programming as last

working relevant experience.

* Basic Engineering Knowledge – OOPS , Data Structure , memory management etc..

* Hands on experience in .Net, WCF (optional) and windows concept

* Hands on experience in SQL – basic are must to have

* Requirement analysis and design principle understanding is required

* Good in unit testing and debugging concepts

* Should be good in communication.

Mandatory skillset - SQL, REST API / GRPC

Job Location-Gurgaon (Hybrid)

Early joiners with a notice period of 15 days to 1 month will be preferred.