Tele Caller for BPO

Roles and Responsibilities

1.    Manage client relationships, and facilitators relationship at MHFAI for training and post-training support.

2.    Ideate, design, and implement program that focused on post-training support for mental health first-aiders.

3.    Leverage the new products of MHFAI to the clients that ensures implementation of mental health by building tools and guidelines (for organized groups).

4.    Oversee and facilitate MHFAI instructors for training and upskilling.

5.    Monitor and coordinate the MHFAI Awards program with all the stakeholders involved.

6.    Draft and initiate scientific research, and create tools required at workplace to measure mental health.

7.    Plan and manage webinars, events and activities to promote the idea of mental health at workplaces and educational institutions.

8.    Draft, design, manage and implement guidelines / resources with focus on mental health for the benefit of organized groups.

9.    Keep up-to-date with the latest trends and best practices in Learning and Development and / or mental health, and incorporate them into our training programs.

10. Manage the Learning and Development budget, ensuring that resources are allocated effectively and efficiently.

11. Provide support in other operational functions of MHFA as needed.

Requirements:

·      4-12 years in clinical work and / or mental health training

·      Qualification: Education in Mental Health

·      Experience in clinical work, very good excel, analytical and writing skills

·      Exposure to mental health training

·      Experience of having previously worked in organized group is desirable

Intuitive is the fastest growing top-tier Cloud Solutions and Services company supporting Global Enterprise Customer across Americas, Europe and Middle East.

Excellent communication skills

Open to work on EST time zone(6pm to 3am)

Technical Skills: 

·        In depth understanding of DevSecOps process and governance 

·        Understanding of various branching strategies 

·        Hands on experience working with various testing and scanning tools (ex. SonarQube, Snyk, Blackduck, etc.) 

·        Expertise working with one or more CICD platforms (ex. Azure DevOps, GitLab, GitHub Actions, etc) 

·        Expertise within one CSP and experience/working knowledge of a second CSP (Azure, AWS, GCP) 

·        Proficient with Terraform 

·        Hands on experience working with Kubernetes 

·        Proficient working with GIT version control 

·        Hands on experience working with monitoring/observability tool(s) (Splunk, Data Dog, Dynatrace, etc) 

·        Hands on experience working with Configuration Management platform(s) (Chef, Saltstack, Ansible, etc) 

·        Hands on experience with GitOps 

We are looking for a great JavaScript Enthu Interns who is known with React.js. Your primary focus will be on developing user interface components and implementing them following well-known React.js workflows (such as Flux or Redux). You will ensure that these components and the overall application are robust and easy to maintain. You will coordinate with the rest of the team working on different layers of the infrastructure. Therefore, a commitment to collaborative problem-solving, sophisticated design, and quality products is important.

Responsibilities

• Developing new user-facing features using React.js, and Node.js

• Building reusable components and front-end libraries for future use

• Translating designs and wireframes into high-quality code

• Optimizing components for maximum performance across a vast array of web-capable devices and browsers

Skills

• Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model

• Thorough understanding of React.js and its core principles

• Experience with popular React.js workflows (such as Flux or Redux)

• Knowledge of isomorphic React is a plus

• Familiarity with RESTful APIs

• Knowledge of modern authorization mechanisms, such as JSON Web Token

• Experience with common front-end development tools such as Babel, Webpack, NPM, etc.

• Ability to understand business requirements and translate them into technical requirements

• A knack for benchmarking and optimization

• Familiarity with code versioning tools such as Git, SVN, and Mercurial

Skills:- Javascript, Redux/Flux, React.js and NodeJS

Fixed Stipend between - 5k - 7k

POST Internship we offer PPO, and continue with full-time.

SEO Executive Job Description

We are looking for a result-driven SEO executive to be responsible for developing optimized web content. The SEO executive's responsibilities include working closely with the marketing team to achieve SEO objectives, measuring the success of SEO and ROI, and assisting with the maintenance of the website's architecture to ensure user friendliness.

To be successful as an SEO executive, you should have strong copywriting and analytical skills, and a commitment to constantly improving on key skills. Ultimately, an SEO executive should have outstanding knowledge of SEO, passion for the industry and time management skills.

SEO Executive Responsibilities:

• Improving the websites to increase web traffic.
• SEO will be responsible for planning, implementing and managing overall SEO strategy.
• Conducting on-site and off-site analysis of web SEO competition.
• Using google analytics to conduct performance reports regularly.
• Creating high-quality SEO content.
• Assisting with blog content.
• Leading keyword research and optimization of content.
• Keeping up-to-date with developments in SEM.

SEO Executive Requirements:

• Marketing degree or related.
• Extensive experience in SEO.
• Working knowledge of Google Analytics.
• Thorough understanding of web design and site structures.

Must have 1+ Years of experience.

Location: Apart from the East Indian States it will be permanent work from home.

The Incident Response Senior Principal Analyst leads a team of experts with diverse skill sets across areas such as Security Operations Center (SOC), Forensics, and other applicable technical Subject Matter Expert (SME) resources. The IR Senior Principal Analyst is specifically tasked with managing all aspects of an Incident Response engagement to include incident validation, monitoring, containment, log analysis, system forensic analysis, and reporting. The IR Senior Principal Analyst is also responsible for developing and sustaining strong relationships with our clients, and client’s counsel to ensure the engagement’s objectives and expectations are met and executed successfully as documented in the statement of work. The incumbent of this role should display a strong foundation of technical expertise in Cybersecurity, Incident Response, and Digital Forensics to successfully execute the responsibilities associated with this role.  

ROLES AND RESPONSIBILITIES

• Supports the management of the technical aspects from client setup and kickoff to supporting the reporting process.
• Co-leads project scoping calls to accurately collect information from the client concerning the incident to include but not be limited to the client’s environment, size, technology, and security threats. Responsible for capturing all client’s expectations and objectives throughout the engagement to ensure successful engagement delivery.
• Organize and maintain an inventory of requests sent to the client to include at a minimum public IP ranges, requested information (including systems for collection), collected logs, systems Skadi or full systems, and any other requested made of the client by Arete or counsel.
• Works directly with the client and other Arete team members to preserve and collect artifacts for forensic analysis.
• Engages in communications with the TA for negotiation and recovery of decryption keys or manages the ransomware specialist team.
• Ensures deadlines are met and timely update meetings are established with client and counsel.
• Responsible for quality control over the budget of engagement and proactively identifying the need for addendums for engagements. Discusses with counsel before provided addendum.
• The main point of contact who manages and participates in all communications with the client and client’s counsel during the engagement. Assists with the development of communications.
• Supports the management and coordination of all technical efforts for the IR engagement to drive the process forward through; tool deployment, ransomware decryption, restoration, and recovery efforts, system rebuilds, system, application, and network administration tasks. 
• Coordinates with the Ransom Specialist when ransom negotiations are needed. Ensures updates regarding ransom status are delivered to the client and counsel in a timely fashion.
• Manages and coordinates the onsite efforts with the Onsite Lead or team ensuring they understand and can execute the objectives for the onsite work. Additional responsibilities with onsite efforts include ensuring communications are frequent and getting the daily onsite update communicating these back to the IR Director and/or IR Ops Associate for their Tiger Team.
• Co-manages restoration team when engaged with the client for recovery of systems, data collection, and SentinelOne (S1) deployment.
• Partners with the Forensic Lead to coordinate additional data collection requests pertinent to the investigation.
• Communicates in tandem with the Forensic Lead relevant findings to the client during the investigation.
• Designs and executes a strategy to install S1 and live response data within the SLAs set by Arete.
• Manage the SOC for accurate reporting of S1 metrics from threats to checked-in systems based on the need from the client.
• Follows up with the SOC Lead on SentinelOne alerts and encourages/coordinates client participation with the product. 
• Organizes the updates for client and counsel and acts as the "quarterback" for leading update calls when prompted by counsel; maintains an organized and methodical approach for providing updates from negotiations, system restoration, data collection forensics, and closeout. Accountable for final report review, ensuring the report is accurate, professional, and meets the objective of client counsel.
• Can troubleshoot instability issues within infected operating systems and stabilize the system for continued recovery.
• Cross trains across the IR services within SOC, IR Lead, Forensics, and Restoration.
• Supports peers and IR Directors within the engagement lifecycle. Familiarizes oneself with the negotiation tactics and communications with threat actors.

• Other duties as assigned.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required personnel so classified. 

SKILLS AND KNOWLEDGE

1. Experience delivering consulting engagements in a fast-paced environment
2. Experience leading scoping calls
3. Strong background and practical hands-on experience with Windows or Linux System and Network Administration, Security DevOps, Incident Response and Digital Forensics, or Security Engineering
4. Practical experience performing in a functional role including but not limited to one or more of the following disciplines: computer forensics, Incident Response, data analytics, Security Operations, and Engineering, Digital Investigations
5. Knowledgeable of collection methodologies and tools.
6. Comfortable working within various OS including Windows, Linux, and OSX
7. Organized communications and notes
8. Communicates clearly and concisely
9. Generally knowledgeable of the multiple services that comprise an IR investigation
10. In-depth knowledge of the ransom negotiation process and details it accordingly to clients

• Implementation Experience on Avaya Aura UC Portfolio – Communication Manager, Messaging, Session Manager, System Manager, AES, SBCE, Utility Services, ADS, AADS, AMS, Avaya Control Manager and advance level troubleshooting to make project cut-overs successful.
• Implementation Experience on Avaya Aura CC Portfolio – AAEP, DSS, BRE, POM, CMS, WFO, AWFO, Breeze, Oceana and advance level troubleshooting to make project cut-overs successful.
• Works with the customer on recurring alarms that trigger in the PBX and provides plan of action to isolate the defect in PBX/Network - Problem Management
• Session Manager/System Manager (SIP server) administration and routing configuration
• Session Border Controller administration and configuration
• Session Border Controller to Session Manager Routing configuration
• Works with the onsite system technician as required during test and turn-up of phones, application servers, and adjuncts
• Works with Service Provider for circuit turn-up activities and other issues associated with the maintenance activity
• Troubleshooting intermittent Server restarts, Call drops and Network-triggered voice quality issues that require traces to be setup at multiple end-points and deep analysis of all collected traces to come up with resolution plan
• SIP Link restoration and troubleshooting that require set up and analysis of SIP traces
• Troubleshooting Call flow Routing and Adaptation between SIP Server and Session Border Controller
• Troubleshooting Voice quality issues (Static, Jitter, Robotic voice, Latency) over WAN using Sniffer and Network traces