Tele Caller for BPO

at Into various industries...looking for BPO

icon
Mumbai
icon
0 - 3 yrs
icon
₹1L - ₹2L / yr
icon
Full time
Skills
Telesales
Customer Service
Telecaller
Job Responsibilities:

1) Conduct telephonic survey
2) Document responses

Candidate profile:

1) Willing to work in night shift
2) Fluent english communication skills
3) Telecalling experience
Read more
Why apply to jobs via Cutshort
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly. No 3rd party agencies here.
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
2101133
Matches delivered
3712187
Network size
15000
Companies hiring

Similar jobs

Customer Support Associate - SaaS | B2B

at StoryXpress

Founded 2014  •  Product  •  20-100 employees  •  Raised funding
Customer Service
Customer Relationship Management (CRM)
SaaS
Hubspot
Technical support
Customer Success
Client Servicing
icon
Gurugram
icon
1 - 2 yrs
icon
₹2L - ₹5L / yr
StoryXpress (a Techstars-backed company) is an end-to-end video platform and is an efficient and effective way of humanizing the way you promote and sell your product or services, and communicate with your customers. With a suite of professional video tools (Video Creator, Video Recorder, Video Hosting and Analytics, Video APIs, and SDKs), we help small and medium-sized businesses drive more revenue through the strategic use of video. Founded in 2014, StoryXpress has a rich community of 500K+ users including small enterprises to Fortune 500 companies.

Job Responsibilities:

  • Having a proactive customer support approach
  • Testing product features as assigned
  • Build & strengthen customer relationships
  • Lead scoring and qualification
  • Manage incoming chats, emails and handle appropriate follow-up calls and emails
  • Address, resolve, and record any customer issues that arise pertaining to business growth, billing, and general account satisfaction
  • Demonstrate the value of the platform to our customers every day by providing amazing customer support
  • Maintain existing customer success metrics and data as directed

Job Requirements:

  • Excellence at Googling stuff and spoken English
  • Ability to meet deadlines and decent depth of thought process
  • Capable of operating without much supervision while still producing results
  • Not being camera shy and great presentation skills
  • Motivation to pursue customer success as a career
  • Understanding the basics of customer support such as treating customers with respect, empathy, and understanding
  • Technical understanding and ability to troubleshoot and resolve technical problems



Note:
 The applicant should be comfortable with both the timings, Day Shift Timings as well as the US Shift Timings.Shifts will be rotational.

Brownie Points If - You are great at video presentation and love engaging with customers through videos

Read more
Job posted by
Yash Panchal

Openings For Freshers in BPO Non Voice

at Zealous Services

Founded 2007  •  Services  •  100-1000 employees  •  Profitable
Business Process Outsourcing (BPO)
Customer Support
Communication Skills
Customer Service
icon
Chennai
icon
0 - 1 yrs
icon
₹1L - ₹1L / yr

We have immediate requirements for Fresher in BPO Semi Voice Process @ Chennai


Interview Scheduled:

  • Walk-in: Monday to Friday (10 AM to 4 PM)

Contact Details:

  • Reference Name: PRAVALIKA- HR

Job Description:

  • Process : International Semi Voice Process
  • Designation: Customer Support Executive
  • Qualification : Any graduation (Arts & Science, Engineering) / Diploma / ITI / 12th / Distance Education / Dropout ( 2017- 2021 passed outs only)
  • Shift Timings: Night Shift (7.30PM - 5.30AM)
  • Salary: 8,500 + Incentives Upto 3000(based on your performance) +Food & Refreshment
  • Age limit : 18 - 26 Yrs.
  • Work Location: Nungambakkam, Chennai.

 

Read more
Job posted by
Pravalika V

Customer Success executive

at Abmiro Solutions

Founded 2016  •  Product  •  20-100 employees  •  Profitable
Customer Success
Customer Support
Customer Service
Technical support
Communication Skills
Problem solving
icon
Remote, Pune
icon
0 - 3 yrs
icon
₹1.2L - ₹1.8L / yr

 

Abmiro Solutions is currently seeking a friendly and highly skilled Customer Success Executive to provide enterprise-level support to our vast international customer base. He/She must be able to provide support via phone, web, email, chat, and other channels as needed.

Excellence in customer service skills is a must. We are looking for a self-motivated person who is willing to take ownership of customer issues, complaints and queries reported and see those problems through to resolution.

 

If you love to explore CRM platforms and wish to have regular interaction and dialog with our customers across the globe, we are looking for you!

 

We are having our best year yet here in 2020 and looking for talented people who want to make a real difference.

Position: Customer Success Executive

Education: Graduate

Experience: 0 to 3 Years

Work timing: UK shift - 3:30 pm IST to 1:30 am IST

Responsibilities and Duties:

  1. Manage inbound calls, chats, ticketing system and emails.
  2. Taking ownership of tickets, acknowledging them for confirmation to the customer.
  3. Guide Customers with technical or non-technical problems
  4. Strong computer skills needed to research, diagnose, troubleshoot, and identify solutions to customer issues
  5. Exceptional customer service skills and excellent communication skills to provide prompt and accurate feedback to customers
  6. Good written communication skills to ensure proper recording of all customer interactions and closure of all presented issues
  7. Commitment to documenting knowledge in the form of knowledge base tech notes and articles
  8. Act as a liaison between the delivery team, customers and vendors.
  9. Proactively work on building process improvements to enhance customer experience.

 

Technical Knowledge and Skills:

  1. BE degree in Information Technology, Computer Science, BCA, BCS or similar
  2. Work experience in technical support, IT support, or as a technical engineer is a plus
  3. Aptitude for problem-solving
  4. Excellent client-facing/customer service skills
  5. Excellent written and verbal communication skills
  6. Ability to focus and follow-through to the resolution of issues
  7. Ability to diffuse tension and work the issue at hand
  1. Basic knowledge of MySQL, Shell Scripts, etc is a plus

 

What We Provide -

  • Be part of a dynamic young and friendly team that strives for top quality and fantastic work culture
  • Hell lot of stuff to innovate and learn at the same time
  • Opportunities and guidance to learn new technologies, share knowledge and grow within the company and sector. 

Location: Pune (Remote until lockdown)

PS: We're a small team, and your impact is going to be huge! 

Read more
Job posted by
Mithil Shah

Customer Support executive

at Shankar Mahadevan Academy

Founded 2011  •  Services  •  20-100 employees  •  Profitable
Customer Support
Customer Service
icon
Bengaluru (Bangalore)
icon
1 - 3 yrs
icon
₹3L - ₹4L / yr

About Us: 

Shankar Mahadevan Academy (CloodOn Musica Pvt Ltd) was founded under the guidance and leadership of the award-winning composer and singer Shankar Mahadevan. Shankar Mahadevan Academy launched the first ever online music Academy in March 2011.  In the last 11 years, SMA has built a presence with students from over 80 countries with over 35,000 students across online, schools and corporates and affiliate centres. 

Website: www.ShankarMahadevanAcademy.com

Requirements: 

  • Minimum 1 year of relevant experience
  • Graduation is a must
  • Should have excellent communication skills (data and calls)
  • Ability to multitask, prioritise, and manage time effectively
  • Ability to deliver under pressure and meet daily targets
  • Quality conscious and customer centric
  • Working 6 days a week and rotational shifts (does not include night shifts)
  • Go getter with the hunger to succeed

 

Goals:

  • Process customer requests within TAT and adhere to quality metrics
  • Provide accurate, valid and complete information over Calls, Emails, Chats etc.
  • Coordinate internally to resolve customer queries 
  • Effectively manage students' / teachers' queries to ensure smooth operation of the online classes
  • Conduct students’ orientation sessions. Identify and assess customers’ needs to achieve satisfaction
  • Handle escalations, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Enhance customer delight by first time resolution of queries
  • Make the workplace fun and engaging



Read more
Job posted by
Neha S

Jr.Customer Support Executive

at Disruptive Fashion Commerce company

Agency job
via Unnati
Customer Support
Customer Service
Customer Retention
Client Servicing
Communication Skills
MS-Excel
Customer Complaint
Customer Interaction
Client Relationship
Multi Lingual
icon
Bengaluru (Bangalore)
icon
0 - 2 yrs
icon
₹2.5L - ₹3L / yr
Do you want to be part of a rapidly growing fashion start up and experience the fast paced growth in your career along with being up to date with fashion? Then read on.

Our client is a Community Commerce company that focuses on fashion and accessories. Their community network and technology is leading a rejig of Fashion retail and supply chain in India. Their network creates users as buyers and sellers at the same time, offering unbeatable prices on products and rewards for sharing deals across social media.

The founders are alumnus of prestigious tech and business institutes, with expertise and experience with ECommerce and distribution facilities. They have ensured quality and fashion with the factory price tag, that works best when shared rapidly with communities on social networking.

As a Jr.Customer Support Executive, you will be managing and building strong relationship with the customer.
 
What you will do:
  • Maintaining a positive, empathetic and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Providing feedback on the efficiency of the customer service process.
  • Ensuring customer satisfaction and provide professional customer support
  • Follow up on order status with internal teams.
  • Convert Cancelled and Pending orders by calling customers.
  • Effectively speaks, writes and presents clearly with persuasion.

 


Candidate Profile:

What you need to have:

  • Preferably experienced in dealing with fashion products.
  • Command over MS Excel
  • Enthusiasm to work with a passionate team.
  • At least 1 year of working experience
  • Fluency in English, Hindi, Kannada. Tamil & Telugu (preferred)
  • Good E-Mail writing skills (Must)    

 


Experience: 0 to 2 years

Annual CTC: Rupees 2,50,000 to 3,00,000

Read more
Job posted by
Gayatri Joshi

Customer Support executive (Domestic)

at Andesoft Consulting

Founded 2012  •  Services  •  20-100 employees  •  Raised funding
Customer Support
Customer Service
icon
Remote, Mumbai
icon
0 - 2 yrs
icon
₹2L - ₹2.5L / yr

Role:  Customer Service Representative

Job type: Full time 

Role type: Operations / Call center

Location: Mumbai

Functional Area:   Need to attend and make Inbound and outbound calls and maintain the service quality.

 

About the role: 

We are looking for a Customer Service Representative, or CSR, who will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

 

The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

 

 

You will be responsible for -  

  • Manage incoming phone calls from the Company’s Customer Service number
  • Generate sales leads if needed for equipment upsells and trade-ins
  • Understand and document Customers’ needs in order to help them with a resolution for their call and enter the same in a CRM system
  • Provide accurate, valid and complete information by using the right methods / tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Go the extra mile to engage customers

 

Requirements –

 

  • All candidates must be proficient with the English as the primary language of communication with Hindi as a second language
  • Proven customer support experience or experience as a Client Service Representative
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity working with Customer Relationship Management (CRM) systems and practices
  • Customer orientation and ability to adapt/respond to unscripted scenarios that may come up
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively

Qualification & Experience: 

  • Any Graduate or Post Graduate or HSC
  • 1 Year of Professional Experience.

 

Great to have’s: Must have skills or competencies.

  • Strong written and verbal communication skills
  • A basic understanding of mobile phones and computers (Apple)
  • Being able to work in a fast-paced multidisciplinary environment as in a competitive landscape new data keeps flowing in rapidly and the world is constantly changing

 

What we offer you? 

  • An open minded, collaborative culture of enthusiastic technologists.
  • Getting to work with our clients and be part of the next level evolution.

 

About Andesoft Consulting: 

Andesoft is a boutique interactive services shop strategically combining business analytics and design. The primary domain expertise covers, Web architecture, CMS and CRM technologies
Market and business analytics to achieve better market segmentation and campaign management
Custom off-line and on-line interactive applications
The 3 major business verticals we specialize in are Health Care, Financial Services, and Public and Non-profit Sectors.

 

 

Company Profile: http://www.andesoftconsulting.com

Read more
Job posted by
Ashish Sharma

Customer Service Manager

at Nirogam India Pvt. Ltd.

Founded 2012  •  Products & Services  •  20-100 employees  •  Profitable
Customer Support
Customer Service
Customer Relationship Management (CRM)
MS-Excel
icon
Gurgaon, NCR (Delhi | Gurgaon | Noida)
icon
8 - 10 yrs
icon
₹10L - ₹12L / yr

We at Nirogam, a group of aspiring individuals, have a vision that authentic Ayurveda should reach every home in India and beyond. The Ayurveda industry has seen multifold customer acceptance in the past decade and continues to grow at an unprecedented pace globally. As a person who bags this opportunity, get ready to create a big bang on all platforms of business growth.

Role:

As the Customer Service Manager for Nirogam, We are seeking a highly motivated and resourceful individual to build a customer service team optimizing all channels email, social media, chat and phone all while strengthening team culture and driving customer happiness.

 

You will be responsible for all aspects related to customer satisfaction and care as well as the supervision of our dedicated Customer Service Associates by developing effective customer service procedures, implementing customer loyalty programs,  process improvements, develop internal documentation, and contribute to a team environment, and setting customer satisfaction goals.

 

Responsibilities - What you will do:

Team Management and Collaboration:

  • Develop metrics to measure the growth and performance of the team
  • Develop/Implement/manage the Billing, CRM, and other required software as per the requirement of the project and map the entire customer service activities in it for effective management and monitoring of the department.
  • Manage the approved budget of the customer service department.
  • Keep accurate records and document customer service actions and discussions.
  • Analyze statistics and compile accurate reports.

Customer Handling:

  • Supervise day-to-day operations in the customer service department.
  • Establish the NPS management system, process, and analysis of outcomes
  • Improve customer service experience, create engaged customers and facilitate organic growth

Process Implementation/Documents/Sops:

  • Create effective customer service processes, procedures, policies, metrics, and standards.
  • Design and Implement an effective customer loyalty program.

 

Requirements - Qualifications and Skills:

Ø  Technical Competencies


  • 5-6 years of relevant experience in a leading customer service role.
  • Bachelor's degree or MBA  in Business, Marketing, and Sales, or related field
  • Target Driven and should possess a Go-Getter Attitude
  • Team Management and Should able to recruit Sales Reps, coach and monitor them

Ø  Behavioural competencies

  • Strong process discipline and process orientation with High analytical skills
  • Knowledge of Excel, CRM, Phone Sales.
  • Ability to effectively influence and communicate cross-functionally
  • Should have excellent time management and organizational skills
  • Good with Negotiation Skills and Problem-solving skills.
  • Deep Listening and being Coachable.

Results/ OKR:

  • Net Promoter Score (NPS) 
  • Customer Retention Score
  • New Customers Added
  • Customer Effort Score(CES)
  • Customer SAtisfaction CSAT

 

We encourage interested aspirants to refer to our:

Facebook: https://www.facebook.com/Nirogam

Instagram: https://www.instagram.com/nirogamayurveda/?hl=en
Blog:https://nirogam.com/blogs/news

Quora: https://www.quora.com/profile/Puneet-Aggarwal-1

Amazon: https://www.amazon.in/s?k=nirogam&;ref=nb_sb_noss">https://www.amazon.in/s?k=nirogam&;ref=nb_sb_noss

Youtube: https://www.youtube.com/channel/UCECKzzJGM2UWqYj46BzTbMw

PodCast:https://www.listennotes.com/podcasts/that-ayurveda-guy-demystifying-ayurveda-T3yfo_blwct/

Read more
Job posted by
Deepika Roy

Telesales Executive

at Ghar pe SHIKSHA

Founded 2013  •  Services  •  100-1000 employees  •  Profitable
Telesales
Sales
Business Development
icon
Delhi
icon
1 - 2 yrs
icon
₹1L - ₹2L / yr
URGENT HIRING # GHAR PE SHIKSHA
profile: Customer Sales Executive
Exp: 1 to 2 yrs
Sal. Based on your interview
Qualification: Min 12th Max Graduate
Age 18 to 28
Read more
Job posted by
Arvind Verma

Customer Support executive

at NoBroker

Founded 2014  •  Products & Services  •  100-1000 employees  •  Raised funding
Customer Support
Customer Service
Customer Relationship Management (CRM)
icon
Bengaluru (Bangalore)
icon
1 - 7 yrs
icon
₹2L - ₹4L / yr

About the company

 

NoBroker.com is world's largest C2C marketplace in online real estate. With cumulative 50 lakh customers, it has grown 10X in last one year. With three rounds of funding of $71 mn, it is well funded by key US, Indian, Japanese & Korean investors like General Atlantic, SAIF Partners, KTB ventures and BeeNext. It is headquartered in Bangalore with a team of 4000+ people.

 

Qualification and Education Requirements:

 

 Education- Graduation/HSC qualified.

 

 Excellent verbal and written communication skills.

 

 Good Interpersonal skills, numerical and analytical ability.

 

 Decision making skills.

 

 Language required: English & Hindi mandatory +Kannada/Tamil/Marathi preferred.

 

 Proficient in MS-Office (Excel, Word).

 Should be flexible for day shift- (9-hour of login between 8 AM - 10 PM).

 Comfortable with working 6 days a week and the week off will be on weekday.

 

Employee Value Proposition:

 

 Employee health insurance of Rs 1 lakh per year. Premium is paid by the company.

 Employees get free lunch and snacks.

 

 Employees are promoted every 6 months. Outstanding performers get promoted every quarter.

 

 Monthly reward and recognition to outstanding performers.

 Accelerated growth of employees and can become Assistant Manager in as early as 2 years.

 Regular team parties and Annual Day outing for all employees.

 

Role and Responsibility – Customer Service Executive

 

 Inbound calling for customer service.

 Identify and assess customers’ needs to achieve satisfaction.

 Build sustainable relationships and trust with customer accounts through open and interactive communication.

 Provide accurate, valid and complete information by using the right methods/tools.

 Handle customer complaints, provide appropriate solutions and alternatives within the

time limits; follow up to ensure resolution.

 Keep records of customer interactions, process customer accounts.

 Follow communication procedures, guidelines and policies.

 Take the extra mile to engage customers.

Read more
Job posted by
Kakoli Sinha

Customer Support executive

at The Man Company

Founded 2015  •  Product  •  500-1000 employees  •  Raised funding
Customer Service
Customer Support
Effective communication
Communication Skills
icon
NCR (Delhi | Gurgaon | Noida)
icon
0 - 4 yrs
icon
₹2L - ₹3L / yr

 

 

  • Manage incoming & outbound calls
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Proven customer support experience or experience as a client service representative
  • Ability to multi-task, prioritize, and manage time effectively
  • Strong phone contact handling skills and active listening

 

 

 Skills:-

 

  • Should have Good Communication skill.
  • Should have good knowledge of Excel.
  • Should have good writing skills.

 

Read more
Job posted by
Nandini Sharma
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
Get to hear about interesting companies hiring right now
iconFollow Cutshort
Want to apply to this role at Into various industries...looking for BPO?
Why apply via Cutshort?
Connect with actual hiring teams and get their fast response. No spam.
Learn more
Get to hear about interesting companies hiring right now
iconFollow Cutshort