Customer Support executive

At Exito, we focus on creating bespoke solutions that focus on thought leadership, collaboration, re-education and building new business opportunities. Our conferences and summits reach global markets across the EMEA & APAC regions where we engage with various CXO's and Business Leaders across industries in tech and non-tech spaces.

We are seeking a highly organized and driven Conference Producer to manage the end-to-end production of impactful and successful industry conferences. The ideal candidate will possess a strong understanding of the conference lifecycle, from initial concept development to on-site execution.

This role requires a strategic thinker with excellent project management, communication, and interpersonal skills, combined with a creative flair and a passion for delivering exceptional experiences.

Responsibilities:

Ideation & Market Analysis: Conduct thorough market research to identify relevant and timely conference concepts that address industry needs, align with market trends, and offer long-term relevance. Evaluate potential markets based on industry growth, government policies, and public-private sector synergy. Identify emerging trends and anticipate future industry needs.

Competitive Analysis: Analyze competing conferences to identify their strengths, weaknesses, unique features, content focus, speaker profiles, formats, and sponsor base to ensure our events stand out in the market. Develop strategies to differentiate our events and attract a wider audience.

Value Proposition Development: Define and articulate a compelling value proposition for all stakeholders to emphasize ROI, highlight actionable takeaways, high value networking, career development opportunities, etc.

Market Validation: Conduct comprehensive primary and secondary research to gain a clear understanding of the market, uncover current challenges, identify pain points, and evaluate emerging opportunities to ensure the conference addresses industry needs effectively.

Agenda Development: Develop engaging and informative CXO conference agendas. This includes:

1. Securing keynote speakers, industry leaders, thought leaders, and influencers.
2. Designing interactive session formats, such as workshops, round-tables, Q&A sessions, and hackathons.
3. Incorporating networking breaks, social events, and other opportunities for attendee interaction & experience

Speaker Outreach & Management: Identify, recruit, and manage high-profile speakers, ensuring their expertise, credibility, and compelling insights enhance the program's value. Manage speaker contracts, presentations, and on-site requirements. Build and maintain strong relationships with speakers.

Marketing & Promotion: Work closely with marketing and branding teams to develop compelling marketing campaigns across various channels, including digital marketing, social media, email marketing, and public relations.

On-Site Execution: Oversee all aspects of on-site event execution, including:

1. Agenda management and session timing.
2. Speaker coordination and on-site support.
3. Troubleshooting and problem-solving.
4. MC oversight to ensure professional event hosting.

Post-Event Analysis: Conduct thorough post-event analysis to evaluate success, gather feedback from attendees, sponsors, and speakers, and identify areas for improvement in future events. Prepare post-event reports and presentations.

Qualifications:

• Proven experience in conference production or similar field (1+ years preferred).
• Strong understanding of the conference lifecycle and best practices.
• Excellent project management, organizational, and time management skills, with the ability to manage multiple projects simultaneously.
• Exceptional communication, interpersonal, negotiation, and presentation skills.
• Ability to work independently and as part of a team, demonstrating leadership and collaboration skills.
• Strong research, analytical, and problem-solving skills.
• Knowledge of marketing and social media best practices.
• Bachelor's degree in marketing, communications, business administration, hospitality management, or a related field preferred.

Perks & Benefits:

• International Exposure: Opportunity to work on global projects and network with industry leaders.
• Travel Opportunities: Visit different cities and countries as part of event marketing and strategy development.
• Quarterly Commissions and Incentives: Performance-based rewards and recognition.
• Hands-On Training: Continuous learning and development to grow in marketing and project management.
• Diverse Growth Opportunities: Ample opportunities for career growth and advancement.
• Medical Insurance Coverage

Job Type: On-site, 5 day work week

Location: Koramangala, Bangalore

About the Role

We are seeking a highly skilled and motivated Senior Backend Developer with strong expertise in Node.js and AWS to join our dynamic team. The ideal candidate will have solid backend development experience, with additional working knowledge of PHP and Python. Exposure to frontend frameworks like React.js and Angular will be considered a strong advantage.

Key Responsibilities

• Design, develop, and maintain scalable backend systems and APIs using Node.js.

• Deploy, manage, and optimize applications on AWS cloud infrastructure.

• Collaborate with cross-functional teams (frontend, product, QA) to deliver end-to-end solutions.

• Ensure application performance, security, and scalability.

• Write clean, maintainable, and testable code following industry best practices.

• Work with databases (SQL/NoSQL) to design efficient data models and queries.

• Integrate third-party services and APIs when required.

• Contribute to code reviews, technical discussions, and mentoring of junior developers.

• Support continuous integration and deployment pipelines.

• Troubleshoot, debug, and optimize existing applications.

Requirements

• 4+ years of backend development experience.

• Strong expertise in Node.js and hands-on experience with AWS services (EC2, S3, Lambda, etc.).

• Good working knowledge of PHP and Python.

• Strong understanding of RESTful API design, microservices architecture, and databases (MySQL, PostgreSQL, or MongoDB).

• Working knowledge of React.js and Angular is preferred.

Job Responsibilities:

Section 1 -

- Responsible for managing and providing L1 support to Build, design, deploy and maintain the implementation of Cloud solutions on AWS.
- Implement, deploy and maintain development, staging & production environments on AWS.
- Familiar with serverless architecture and services on AWS like Lambda, Fargate, EBS, Glue, etc.
- Understanding of Infra as a code and familiar with related tools like Terraform, Ansible Cloudformation etc.

Section 2 -

- Managing the Windows and Linux machines, Kubernetes, Git, etc.
- Responsible for L1 management of Servers, Networks, Containers, Storage, and Databases services on AWS.

Section 3 -

- Timely monitoring of production workload alerts and quick addressing the issues
- Responsible for monitoring and maintaining the Backup and DR process.

Section 4 -

- Responsible for documenting the process.
- Responsible for leading cloud implementation projects with end-to-end execution.

Qualifications: Bachelors of Engineering / MCA Preferably with AWS, Cloud certification

Skills & Competencies

- Linux and Windows servers management and troubleshooting.

- AWS services experience on CloudFormation, EC2, RDS, VPC, EKS, ECS, Redshift, Glue, etc. - AWS EKS

- Kubernetes and containers knowledge

- Understanding of setting up AWS Messaging, streaming and queuing Services(MSK, Kinesis, SQS, SNS, MQ)

- Understanding of serverless architecture. - High understanding of Networking concepts

- High understanding of Serverless architecture concept - Managing to monitor and alerting systems

- Sound knowledge of Database concepts like Dataware house, Data Lake, and ETL jobs

- Good Project management skills

- Documentation skills

- Backup, and DR understanding

Soft Skills - Project management, Process Documentation

Ideal Candidate:

- AWS certification with between 2-4 years of experience with certification and project execution experience.

- Someone who is interested in building sustainable cloud architecture with automation on AWS.

- Someone who is interested in learning and being challenged on a day-to-day basis.

- Someone who can take ownership of the tasks and is willing to take the necessary action to get it done.

- Someone who is curious to analyze and solve complex problems.

- Someone who is honest with their quality of work and is comfortable with taking ownership of their success and failure, both.

Behavioral Traits

- We are looking for someone who is interested to be part of creativity and the innovation-based environment with other team members.

- We are looking for someone who understands the idea/importance of teamwork and individual ownership at the same time.

- We are looking for someone who can debate logically, respectfully disagree, and can admit if proven wrong and who can learn from their mistakes and grow quickly

The Software Sales Representative is responsible for promoting and selling software products to prospective clients. This includes understanding customer needs, presenting software solutions, managing the sales process, and closing deals. The role requires a mix of technical knowledge, sales skills, and the ability to build lasting relationships with clients.

Key Responsibilities:

1. Sales Prospecting:

• Identify and target potential clients or companies that could benefit from the software solutions.
• Conduct outreach through calls, emails, networking, and events to generate new business opportunities.

1. Customer Needs Analysis:

• Understand client needs and requirements through consultations and meetings.
• Conduct product demos and presentations to showcase how the software meets the client's needs.

1. Sales Presentations & Demonstrations:

• Prepare and deliver presentations and software demonstrations to prospects.
• Customize presentations based on the client’s business goals and technical environment.

1. Negotiation & Closing Deals:

• Negotiate pricing, terms, and contracts with customers.
• Close deals by overcoming objections and addressing customer concerns.

1. Relationship Management:

• Maintain ongoing relationships with existing clients to ensure satisfaction and upsell or renew business.
• Provide post-sales support and troubleshooting as needed to ensure client success.

1. Market Research:

• Stay updated on industry trends, competitors, and the evolving software market.
• Use this knowledge to advise customers on the best solutions and strategies.

1. Reporting & Documentation:

• Track and report sales progress, client interactions, and pipeline status.
• Update CRM systems with accurate sales data, meetings, and communications.

1. Collaboration:

• Work closely with marketing, product development, and customer support teams to align sales strategies with business goals.
• Provide feedback to the product team about client needs and market trends.

Qualifications:

• Education: Bachelor's degree in business, marketing, or a related field (preferred).
• Experience: Proven experience in software sales or technology sales (3-8 years preferred).
• Skills:
• Strong communication and presentation skills.
• Ability to understand and explain technical software concepts.
• Negotiation and closing skills.
• Proficiency with CRM tools and sales tracking software.
• Personal Attributes: Self-motivated, goal-oriented, and able to work independently.
• Technical Knowledge: Familiarity with software products or services relevant to the company’s offerings.

About Company

One of the India's leading Renewable Energy Consultants, working with large commercial and Industrial clients and helping them choose right Renewable Energy solution for them.

Roles & responsibilities:

• Research and Analysis in the Renewable Energy Sector of the regulations,policies, market competitors, key developers

• Creating and maintaining Financial Models and Financial Calculators as per the Customer’s and Company’s requirements

• Supporting in the Transaction Execution and in signing the PPA documents with the customers

• Preparation of Financial Modeling, corporate presentations, and information memorandum, RFS

Requirements:

MBA in Finance or comparable qualification with 8 -16 months of experience and excellent knowledge of Microsoft Excel

• You must have excellent knowledge and hands on for Ms Excel.

• You must have strong analytical (quantitative as well as qualitative) skills including building financial models

• You should have a strong financial statement analysis foundation

• You should have great research capabilities and understanding of the power and utility sector with a focus on solar, wind, and new upcoming technologies

• You should have excellent communication, writing skills, report-writing, and presentation skills

 Strong Angular experience.

•            Proficiency with Javascript/Typescript and HTML5, Bootstrap, CSS5/SCSS

•            Knowledge on Jquery

•            Experience on building the rich user interface.

•            Translate UI/UX design wireframes to code

•            Develop user interfaces for modern rich internet applications with the latest front end technologies

•            (Good to have) Experience on creating the animation effects with the latest front end technologies.

• Conducting market research to better comprehend prevailing consumer behaviors.
• Reviewing our former campaigns to ascertain areas of strength and weakness, which could inform subsequent outputs.
• Conceptualizing marketing campaigns that speak directly to the pain points of existing and prospective clientele.
• Creating well-written copy that is free from mistakes.
• Collaborating with graphic designers to improve the appearance layout of outputs.
• Maintaining a database of customers who have opted to receive our correspondence.
• Distributing emails through the use of automation software.
• Monitoring and reporting on the utility of each campaign.

Job Description
We are looking for Full Stack Engineer who can turn ideas into extremely reliable, beautifully written code that other people – or you, six months into the future – will find easy to comprehend and modify. You have mastered more than one technology stack in your life, and you are comfortable with the idea of mastering several more. You're competent at high levels and low levels. Technology is a means and not the ends for you.

Responsibilities
Lead and build team to deliver best product(s).
Work closely with client as they build  features, functionality and applications to make system best.
Develop visioning skills and ability to see the big picture
Implement and contribute to engineering practices and processes
Help your team decide what technologies to use. Every engineer is able to propose better ways to do things

Skills and Qualifications
Back End : NodeJS and / or PHP
Front End : ReactJs, Angular and / or PHP
Experience of full stack web development, JavaScript, HTML5, CSS3 and TypeScript. DevOps knowledge is a plus
Ability to clearly communicate technical issues to laymen and to translate their feedback
An inclination to contribute to the creative process
A devotion to delivering the best possible user experience
Technology expertise with insights about technology trends and solutions
Team-player, flexible and able to work in a fast-paced environment
Experience with MySQL, and/or Cassandra, MongoDB desired