Customer Support executive

Experience: Minimum 1 year

● CTC: 10–14 LPA

● Must have B2B SaaS outbound sales, US/North America market exposure, cold outreach,

lead qualification, strong communication, LinkedIn Sales Navigator/Apollo/CRM tools.

● Reject if inbound-only, APAC/Middle East-only, call center background, weak communication,

or no prospecting experience.

● Good signs: BANT/MEDDIC, multi-channel outreach, HubSpot/Salesforce, email sequencing

tools.

JOB DETAILS:

* Job Title: Regional Sales Manager (USA)

* Industry: SAAS Industry

* Salary: Best in Industry

* Experience: 5 -10 years

* Location: USA

* Work Mode: WFH

* Working Day: 5

Required Skills: Data Analysis, Analytical thinking, Proficiency in CRM tools, Cross functional collaboration, Problem Solving & Decision Making

Criteria:

Need Native USA candidates ONLY.

Candidate must be from a B2B SaaS / Hospitality Tech (Hotel Tech) background.

Candidate must have 5–10 years of relevant sales experience in SaaS or hospitality technology.

Candidate must have strong team management experience, handling BDMs and Telesales teams.

Candidate must have proven ownership of regional revenue targets, pipeline management, and MRR growth.

Candidate must have strong knowledge of the USA hospitality market and enterprise hotel sales.

Candidate should be proficient in English (mandatory).

Candidate should be open to frequent travel across regions.

Candidate must be good with numbers, including revenue analysis, forecasting, pipeline metrics, and target tracking

Candidate must have hands-on experience with CRM tools; HubSpot experience is strongly preferred.

Description

About the Role:-

We are seeking a high-performing Regional Sales Manager (RSM) to lead and scale our sales operations in USA.

This role is responsible for driving revenue growth, expanding market presence, managing sales teams, and ensuring customer success within the hospitality sector.

Key Responsibilities:-

1. Sales Leadership & Team Management

• Lead and manage BDMs and Telesales teams
• Ensure achievement of 100%+ monthly and quarterly targets
• Conduct weekly coaching, reviews, and performance tracking
• Oversee hiring, onboarding, and training
• Ensure 100% CRM (HubSpot) compliance

2. Revenue & Target Achievement

• Deliver regional targets across new properties, licenses, and LTV
• Drive growth in ARPA and MRR
• Maintain a 3× healthy sales pipeline

3. Customer Retention & Account Growth

• Minimize churn and maximize customer satisfaction
• Build strong relationships with hotel owners, GMs, and key decision-makers
• Collaborate with Implementation & Support teams for seamless onboarding

4. Market Expansion & Enterprise Sales

• Expand YCS presence across key regions in USA.
• Close enterprise and multi-property hotel group deals (5+ properties)
• Build partnerships with hotel associations and tourism bodies
• Lead events, webinars, and roadshows

5. Internal Collaboration & Operations

• Provide accurate weekly and monthly sales forecasts
• Share market insights with Product, Marketing, and Support teams
• Ensure timely reporting and compliance with internal processes.

Key Competencies:-

• Sales Leadership & Team Management – Ability to lead, coach, and drive a high-performing sales team to exceed targets.
• Strategic Pipeline & Revenue Execution-– Strong skills in pipeline management, forecasting, and delivering consistent revenue growth.
• SaaS & Hospitality Market Expertise - Deep understanding of SaaS sales and the USA a hospitality ecosystem.
• Enterprise Sales & Negotiation – Proven capability to close multi-property deals and handle complex negotiations
• Customer Retention & Relationship Management– Strong focus on reducing churn and building long-term partnerships with key decision-makers.

Key Requirements:-

• 5–10 years of experience in SaaS, B2B, or Hospitality Tech sales
• Proven experience in managing sales teams and exceeding targets
• Strong understanding of the USA hospitality market
• Excellent communication and negotiation skills
• Hands-on experience with CRM tools (HubSpot preferred)
• Willingness to travel across regions as required

Summary

We are looking for an exceptional AI-native full-stack product engineer who can take product specs, prototypes, or PRDs and turn them into clean, tested, QA’d, merge-ready branches.

We are building a fast-moving software company and currently use AI coding tools heavily in our development workflow. Right now, the delivery process is: prototype review, spec clarification, implementation planning, AI-assisted coding, QA, checking what was actually built, and preparing features for final merge.

We want to have this entire workflow managed by the right engineer.

Your job will be to take a feature brief, PRD, prototype, or Loom walkthrough and own the process from:

Input → clarification → implementation plan → AI-assisted build → self-review → QA → PR → merge-ready branch.

We are looking for someone who can take ownership, not create more management work.

What You’ll Do

You will be responsible for:

• Reviewing PRDs, prototypes, tickets, or Loom walkthroughs
• Asking clear, batched clarification questions
• Creating concise implementation plans before coding
• Using AI coding tools to accelerate development
• Reviewing and improving AI-generated code
• Building full-stack product features
• Writing or updating tests where appropriate
• Running QA before handing work over
• Creating clean, reviewable pull requests
• Documenting what was built, what changed, and what risks remain
• Preparing branches that are actually ready to merge
• Communicating clearly and asynchronously

What “Done” Means

A feature is not done when the code is written. A feature is done when:

• The implementation matches the PRD/prototype
• Acceptance criteria are completed
• Code is clean and understandable
• Build/lint/type checks pass
• Relevant tests are added or updated
• Manual QA has been completed
• Screenshots or Loom walkthrough are provided when relevant
• PR description is clear
• Risks, assumptions, and deviations are documented
• The branch is ready for review/merge

Ideal Candidate

You are probably a strong fit if you are:

• An experienced full-stack engineer with strong product judgment
• Experienced with AI coding tools such as Claude Code
• Comfortable taking a vague product idea and turning it into a working feature
• Able to review AI-generated code critically
• Strong with GitHub PR workflows
• Detail-oriented with good QA discipline
• Clear in written communication
• Comfortable working in a fast-moving startup environment
• Able to work independently without needing constant hand-holding
• Good at asking the right questions early

You Are Not a Fit, please do not apply if:

• You blindly trust AI-generated code
• You need every task broken down into tiny instructions
• You say “done” without testing your work
• You create large messy PRs
• You cannot explain your own code
• You are only comfortable with narrow frontend or backend tasks
• You are not comfortable with ambiguity
• You dislike writing implementation plans or QA notes
• You require constant synchronous direction

Required Skills

Please include your experience with:

• Full-stack web development
• Frontend frameworks
• Backend/API development
• Git/GitHub
• Pull request workflow
• Testing and QA
• AI-assisted coding tools
• Debugging and self-review
• Product-focused software development
• Nice to Have
• Startup experience
• Experience as a founding engineer or product engineer
• Strong UX/product taste
• Experience with automated testing
• Experience with CI/CD
• Experience with preview deployments
• Experience turning Figma/prototypes into production features
• Experience working directly with founders

How We Work

We will usually provide one or more of:

• PRD
• Prototype
• Figma
• Loom walkthrough
• Linear/Jira/Notion ticket
• Product brief
• Screenshots
• Existing codebase

You will be expected to return:

• Clarifying questions, if needed
• Implementation plan
• Branch/PR
• QA notes
• Test results
• Screenshots/Loom if relevant
• Clear summary of what was built
• Any risks, tradeoffs, or unresolved questions

Trial Task

We will start with a paid trial task.

The trial will involve a small real feature or product improvement. You will be asked to:

• Review the brief/prototype
• Write a short implementation plan
• Build the feature
• QA it
• Open a clean PR
• Provide a Loom or written walkthrough
• Document assumptions, risks, and anything not completed

We are not just evaluating whether the code works. We are evaluating whether you can own the delivery process end-to-end and how well you leverage AI.

What Success Looks Like

Success means the team can give you a PRD or prototype and receive back a merge-ready branch without needing to manage every step.

Great output looks like:

“I reviewed the feature brief, found two ambiguities, made reasonable assumptions, implemented the core flow, added tests, QA’d happy path and edge cases, documented one tradeoff, and the branch is ready for review. Management's input is only needed on this one product decision.”

Preference will be given to candidates who can work with high ownership and potentially become a long-term product engineering partner.

To Apply, please consider answering the following questions:

• What AI coding tools do you use regularly, and how do you use them?
• Walk us through your process for turning a PRD or prototype into a merge-ready branch.
• How do you QA your own work before asking for review?
• What are the biggest risks of AI-generated code?
• Share an example of a PR, project, or product feature you built that you are proud of.
• What stack are you strongest in?
• Are you comfortable doing a paid trial task?
• What does “merge-ready” mean to you?

About Role

We are looking for a hands-on Python Engineer with strong experience in backend development, AI-driven systems, and cloud infrastructure. The ideal candidate should be comfortable working across Python services, AI/ML pipelines, and cloud-native environments, and capable of building production-grade, scalable systems.

This role offers high ownership, exposure to real-world AI systems, and long-term growth, making it ideal for engineers who want to build meaningful products rather than just features

Key Responsibilities

• Design, develop, and maintain scalable backend services using Python
• Build APIs and services using FastAPI, Flask, or Django
• Ensure performance, reliability, and scalability of backend systems
• Integrate AI/ML models into production systems (model inference, automation)
• Build and maintain AI pipelines for data processing and inference
• Deploy and manage applications on AWS, with exposure to GCP and Azure
• Implement CI/CD pipelines, containerization, and cloud deployments
• Collaborate with product, frontend, and AI teams on end-to-end delivery
• Optimize cloud infrastructure for cost, performance, and reliability
• Collaborate with product, frontend, and AI teams on end-to-end delivery
• Follow best practices for security, monitoring, and logging

Required Qualifications

• 2–4 years of professional experience in Python development
• Strong understanding of backend frameworks: FastAPI, Flask, Django
• Hands-on experience integrating AI/ML systems into applications
• Solid experience with AWS (EC2, S3, Lambda, RDS, IAM)
• Exposure to Google Cloud Platform (GCP) and Microsoft Azure
• Experience with Docker and CI/CD workflows
• Understanding of scalable system design principles
• Strong problem-solving and debugging skills
• Ability to work collaboratively in a product-driven environment

Perks and Benefits

• Work in Nikhil Kamath funded startup
• ₹3 – ₹4.6 LPA with ESOPs linked to performance and tenure
• Opportunity to build long-term wealth through ESOP participation
• Work on production-scale AI systems used in real-world applications
• Hands-on experience with AWS, GCP, and Azure architectures
• Work with a team that values clean engineering, experimentation, and execution
• Exposure to modern backend frameworks, AI pipelines, and DevOps practices
• High autonomy, fast decision-making, and real ownership of features and systems

We are looking for a solid firmware testing professional who can intuitively develop test plans and test tools as needed.

This individual will be accountable for driving day-to-day execution and must be able to understand the existing system and its implementation, then architect test strategy and tools to ensure solid deliverables for external customers.

Design and drive integration and test effort Work with system/software/hardware engineers to understand system requirements and limitations to see through what needs to be tested. Prioritize test effort and development as our deliverable plans may be adjusted Proactively learn our system design and implementation to drive test effort along with each milestone.

Required Skills:

Proven experience in test-in-loop development (SIL, HIL).

Proficiency with VISA instrument drivers.

Hands-on experience with lab equipment, especially Mixed Domain Oscilloscopes (MDO).

Strong expertise in embedded systems, including hardware and software components.

Proficiency in Python for scripting and automation of test processes.

Familiarity with Jenkins or other CI/CD frameworks (Azure preferred).

Experience with source control systems, particularly GIT.

General experience in writing and debugging tests.

Background in networking is preferred.

Exposure to DevOps practices and SQL is an advantage.

Qualifications:

B.Tech. (Electronics, E&E, CSE), M.Tech (Electronics), Phd (Electronics)

Other Requirements:

H1B Visa ready

Responsible for regularly generate and analyse Inventory reports for the assigned site location, Support site Finance team on analysis of Cost of Raw Materials and Production, Inventory Variance analysis, updating of valuation class, Create and Archive Monthly Journal Entries. Analysis of inventory transactions to ensure integrity of inventory value, COGS, and inventory adjustments & provisioning, purchase price variance, to ensure accurate financial reporting of inventory.

Communication and (internal) stakeholder management with higher management levels within the Global Teva organization is required in this process.

KEY RESPONSIBILITIES

• Technical/functional knowledge in Inventory Accounting, Closing and inventory reporting
• Preparation of Journal Entries & Supporting schedule
• Perform Monthly and quarterly inventory close activities of multiple entities
• Analysis of the inventory and variances per legal entities, obtain explanation on deviations and prepare a summarized reporting on a monthly basis within scheduled time
• Preparation & clearance of reconciling items of account reconciliations
• Hands on experience in submission of trial balance in HFM
• Hands on experience in Inventory analysis support site Finance leaders
• Identify & drive standardization opportunities in processes and tasks across the team

• Support of external and internal audit requests by providing inventory analyses
• Management of day-to-day operations relating to inventory accounting & analysis

• Ensuring that accounting books and records comply with accounting policies and regulations
• Provide supporting documents and explanations for all internal and external audit as and when required

Participate in ad-hoc activities and projects

SKILLS/QUALIFICATIONS:

• University education in Accounting or Finance required
• ICWA / CA / MBA
• Minimum experience of 4+ years of inventory accounting & reporting experience
• Preferably familiar with USGAAP

• Working knowledge of internal controls
• Good working knowledge of SAP
• Good analytical skills and have hands on experience on inventory working & analysis

• Fluent verbal and written communication in English

• Experience in a multinational firm or within a GBS (Global Business Service) is preferred

• Hands-on and proactive; strong organizational skills

• Accustomed to working with deadlines, in a dynamic environment

• Results driven and service oriented to internal and external customers
• Excellent collaboration with colleagues within the local organization and with the colleagues of the global business service to support the overall Finance department’s goals and objectives
• Flexible and able to work in a changing environment

• Strong focus on improvement opportunities
• Want to work in a new (to be) established team
• Process documentations and certifications – will have to ensure that all process are appropriately documented and periodically certified by team members on regular basis
• The individuals must have hands on experience in preparing process flows

• Making systems more efficient, more reliable and more secure
• Communicating across internal and external organizations

What you need to have:

• Minimum 12 years of experience
• Experience in IT Infra, IT Ops, Hardware and network connectivity
• Knowledge on VM ware, AWS cloud
• Experience in Monitoring tools
• Working knowledge on Unix /Linux
• Experience in security, network and compliance frameworks
• Hands-on experience with VMware, AWS Cloud/Multi Cloud, infrastructure automation and monitoring tools
• Understanding of security, risk and compliance frameworks, disaster recovery, high availability architectures, hardware, operating systems and networking connectivity 

• Design and driving learning strategy and charter for company, inline with business priorities.
• Provide a responsive, effective and efficient centralized- Learning and Development (L&D) function within the newly established Centre of Excellence (CoE) providing a range of Learning and Development services across functions.
• Foster a culture of continuous-learning through various interventions, and providing access to curated, relevant content to the team.
• The incumbent will aggregate and support the delivery of the L&D strategy and the development of the L&D offerings across company
• Design and execute learning journeys for specific cohorts such as high potentials, leadership, any identified critical roles/functions
• Ownership of associated metrics and data for learning & development, and talent processes
• Working in close collaboration with internal and external stakeholders to deliver the learning needs of company.
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Software engineering - Bengaluru and remote

Building products at BiCSoM is about turning dreams and ideas into lovable technology and design solutions. As a mindful member of the BiCSoM team you will create rule-breaking mobile applications on Android and iOS using Flutter and Dart, BLOC pattern, Redux, Kotlin and SWIFT. Large number of people across the globe use our products everyday, we take pride in wearing ‘Made with love in India’ on our sleeves.

What are we looking for?

1. We expect you to have your domain knowledge of Flutter, Dart, Room or Realm DB, BLOC pattern based development, Redux and RX Dart
2. There are few skills which you need to have from get-go:
1. You are a problem solver, polite and someone who values team members and customers
2. You respect time and understand, lost time never  comes back
3. You have the ability to explain your algorithms and solutions and understand how to ask questions with respect to mobile app development and web development scenarios
4. You are a smart and energetic talent from engineering and computer science background 
5. Based on the situations you can contribute individually or work with team and make work productive and fun
6. In terms of day to day work, for 2 years you should have done the following:
1. At least 2 to 3 live projects in Flutter or Native Android or iOS
2. Thorough understanding of Dart programming for mobile application development
3. Writing frontend code with SOLID principle
4. Unit testing of your code with Travis CLI
5. Collaborative development with BitBucket or GIT and handling of code merge conflicts
6. Documenting frontend code 
7. Knowledge of Android native and iOS native is a plus
8. Proficient in Linux,  and understanding of Ubuntu OS
9. Knowledge on Firebase or Firestore is a plus

1. Work location: Bengaluru city and Remote
2. Working days - 6 days a week

BiCSoM Technologies Private Limited is committed to breakthrough innovation and success for its team members. From our mindful culture of compassion and wisdom to passionate customer success philosophy, this is one awesome place to work! So come and experience what it takes to build digital products which are loved by millions of users across the globe. You will find speed, agility, fun and supportive culture where we are responsible for each other’s success. 

1. BiCSoM is a registered startup under the Startup India initiative of Government of India and a DIPP registered MSME
2. BiCSoM was recognized as one of the top AR/VR startups in India in 2018 in DCB Bank innovation carnival