Customer Support executive

We are looking for a creative and detail-oriented Graphic Designer to join our team in Jammu. The ideal candidate will have a strong portfolio, a passion for visual storytelling, and the ability to design across digital and print media.

Key Responsibilities-

• Create engaging and on-brand graphics for a variety of platforms.
• Collaborate with marketing content and product teams to develop design concepts.
• Edit and finalize designs based on feedback.
• Maintain brand consistency throughout all design projects.
• Stay updated with industry trends, tools and design software.

Requirements-

• 2-5 years of proven graphic design experience.
• Proficiency in tools like Adobe Photoshop, Illustrator, InDesign, CorelDRAW or similar.
• Strong portfolio showcasing creative and professional design work.
• Ability to manage multiple projects and meet deadlines.

Company Profile :

EaseMyTrip embarked on its journey in 2008, initially focusing on the B2B2C (business to business to customer) distribution channel, offering travel agents access to its website to facilitate the booking of

domestic airline tickets, thus catering to India's offline travel market. Subsequently, leveraging its stronghold in the B2B2C channel, the company expanded its operations into the B2C (business-to-customer) distribution channel in 2011, primarily targeting the growing travel requirements of the Indian middle-class population.

About the role

We are seeking a highly motivated and proactive candidates to join our team. You will gain handson experience in various aspects such as corporate structure, knowledge of business strategies, market

research, meetings with team members. This position offers a unique opportunity to work closely with the high qualified team.

Roles & Responsibilities:

• Deals with the corporate clients via calls , texts and mails for the growth of our business.

• Collaborate with team members to contribute for ongoing projects

• Attend meetings and give necessary suggestions for upcoming projects.

• Assist in the preparation of reports, presentations and other necessary needs.

• Stay updated with the market standards and research for the growth aspects.

• Take initiative and work closely with the team for future growth.

Requirements:

• Ability to work in a dynamic team environment

• Should have knowledge of corporate strategy

• Bachelor’s degree in Business , marketing is preferred

• Excellent communication skills both verbal and written

• Must have good listening skills

• Must have knowledge of MS Office

• Comfortable in meeting with clients

Responsibilities

• Handling customer queries via any support channel

• Approach all queries with customer centric attitude

• Offering exceptional customer service and satisfaction

• Help build and improve processes

• Adhere to set standards of TAT and SLA

• Demonstrates customer empathy during all interactions with customers.

Candidate Requirements

• 1 to 5 years’ experience in a customer support role

• Can handle verbal and non-verbal process (chat, email, phone)

• Excellent interpersonal skills

• Excellent written and oral communication skills in English and Hindi

• A quick learner

• Ability to make high quality decisions & Multi task.

Language Proficiency: English (Fully proficient), Hindi (working proficiency), Marathi & Telegu( limited working proficiency), Tamil & Kannada ( Elementary proficiency)

Requirement :- Java Tech Lead (with knowledge of Angular)

• 5+ years of experience into Java 6/7/8, J2EE, EJB, Servlets, JSP, JDBC, LOG4J, JSON, XML
• 3+ years of experience in Spring Boot, Sprint Rest, Spring MVC.
• 5+ years of experience in REST, Micro service Development
• Knowledge of Design Patterns (Good to Have).
• Proven Experience in building complex web systems that have been successfully delivered to customers
• Experience in writing SQL-queries and knowledge of PL/SQL
• Experience in working with databases Oracle 10g, 11g, Postgres, Cassandra etc
• Exposure/Experience in working/setting up CI and CD environments (DevOps).
• Knowledge of development lifecycle, standards, approaches, utilities and environment: shells, version control systems, IDEs, project assembling tools;

Responsibilities:

• Participate in requirement, design, implementation, testing and support of custom banking solutions, which include features enhancements, new functionalities, and back-end systems integration.
• Define and manage resource plan together with the Project Manager aligning to the project schedule.
• Plan and drive the project's technical execution to achieve the committed scope and timeline.
• Monitor and report technical execution progress as well as all technical issues, risk or mitigation plan in a timely manner.
• Ability to coordinate multi-teams (e.g. customers, internal functional and technical SMEs), to understand business requirements, technical design and preparing of technical specifications.
• Assist in estimation of efforts and timescales for tasks delegated to the team.
• Contribute to design/code reviews for quality assurance and conformance to Company standards / guidelines.
• Hands-on participate in development and bugs fixing.
• Commit to continuous improvement and refinement of delivery.
• Strong technical knowledge and skills, consistently provide technical guidance and develop team members.
• Responsible for forward resource management, team building and staff career growth.

Requirements:

• Degree in Computer Sciences / Software Engineering / Information Technology.
• At least 5 years of working experience in Java EE development (preferably in the financial industry).
• Individual that is optimistic, proactive, good initiative, passionate, strives to achieve more as a team, and is able to motivate others.
• Understand design documentation standards such as Unified Modelling Language.
• Experience in various Java EE frameworks and design patterns. Preferably on Micro services architecture.
• Exposure in Java MVC frameworks such as Spring Boot.

Role : Full-time 

Remote / work from home 

Interested, kindly respond with the following : 

Total relevant years of experience : :

CTC:

ECTC : 

Notice Period:

•  5+ years of experience developing web applications using J2EE.
•  5+ years of experience in Spring Boot.
•  Good knowledge of MicroServices.
•  Experience working with tools like Git, Maven.
•  Expertise developing enterprise-level web applications and RESTful APIs using MicroServices, with demonstrable production-scale experience.
•  Working experience in Industry Standard protocols related API Security including OAuth is a must.
•  Demonstrate strong design and programming skills using JSON, Web Services, XML, XSLT, PL/SQL in Unix and Windows environments.
•  Strong background working with Linux/UNIX environments.
•  Strong Shell scripting experience.
•  Working knowledge with Oracle, DB2 or Mongo DB databases.
•  Passion to stay on top of the latest happenings in the tech world and an attitude to discuss and bring those into play.
•  Strong agile/scrum development experience
•  Strong collaboration and communication skills within distributed project team
•  Excellent written and verbal communication skills

We are looking for a passionate and creative content writer to join our marketing team. You are an individual who possess world-class writing skills, loves making complex technology easy to understand and thrives in a fast paced agile environment.

• Design and execute content marketing strategy to support sales and marketing team
• Write compelling content for multiple online channels like blogs, white papers, Ebooks, case studies, press releases, videos, etc.,
• Drive internal sales enablement and work closely with our Inside Sales team to develop monthly client pitches, emails, and drafting content with various touch points defined in the outbound sales activity.
• Write innovative content copy for weekly social media posts (LinkedIn, Twitter)
• Ghost write few original content in the form of blogs, ebooks, others
• Support content operations including uploading content, maintaining content management system (Wordpress), creating supporting graphics.
• Use search engine optimisation (SEO) in writing to maximise the visibility of all the online content pieces
• Engage with the internal product team, strategy team to get product briefs and create positioning documents.
• Research buyer personas, and create appropriate messaging around it.
• This profile will be required to collaborate extensively with fellow colleagues across the marketing, inside sales, strategy, leadership, other teams to create and execute high impact content development and content marketing projects.

• Bachelor’s degree preferably in Journalism, Business Marketing or related field from a top institute with an excellent academic record

• 4+ years of content marketing experience in IT industry / tech start-ups (SaaS experience is a plus)
• Have a proven track record of on time and high-quality project delivery
• Experience of having operated effectively in a high demand, rapidly shifting / fluid environment.
• Ability to work on multiple projects with different objectives simultaneously

• Impeccable grasp of English language with strong interpersonal skills
• Strong knowledge of SEO, SEM, Google Analytics best practices
• Understanding of Social media content formats and style.
• Well versed with the nuisances of social media, especially LinkedIn and Twitter

• Lives and breathes a proactive delivery mindset, role-filling as necessary to meet program goals.
• Strong leadership skills and demonstrated ability to manage through times of uncertainty and change
• Ability to work with marketing and sales teams virtually
• Good time management skills, including prioritizing, scheduling and adapting as necessary
• Exceptionally creative with the ability to come up with creative content suggestions for various sales and marketing campaigns for different industries and personas
• Innovative mindset to come up with engaging content strategy that adds to our brand voice.
• Ability to quickly understand and communicate technical concepts and challenges across a wide range of audiences
• Self starter with the aggression to contribute continuously to increasing brand reach, and in the long run generating leads

Anywhere in India, Mumbai preferred.