Customer Support executive at Green Soul Ergonomics · Ambernath, Mumbai · 1 - 7 years · ₹1L - ₹3L / yr · Profitable · Posted 17 Mar 2022
We have a couple of levels in the customer service team from simply assisting customers in their pre-sales queries to solving their complaints at the highest escalations. Based on your work-ex and skill set, we offer salary & responsibilities;, some of them are mentioned here for better understanding.
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Answering & assisting customers by providing product and service information at the time of new purchase or when in an issue.
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| • | You will have to operate with them on multiple platforms - Amazon, Flipkart as we are an E-com brand | ||
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Investigating their concerns, and suggesting the best possible resolutions.
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| • | Making sure to provide unmatchable customer service, would have never experienced before |
Shubham Vishwakarma
Full Stack Developer - Averlon
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📢 **E-COMMERCE PROCESS | WORK FROM HOME**
💼 **LOB:** Voice Process
🏠 **Mode:** WAHA (Work From Anywhere)
💰 **Salary:** ₹18,000 CTC | ₹14,000 In-Hand
**Eligibility**
* 12th Pass & Graduates
* Male & Female Candidates
* Experienced Candidates 6 months on papers
* Good Communication Skills
**System Requirements**
* Core i5, 8th Gen or above
* 8 GB RAM
* Windows 10 or above
* Camera Mandatory
* Minimum 20 Mbps Upload & Download
* USB Headset with Noise Cancellation
**Role:** Handle customer queries related to e-commerce orders and provide appropriate support through the voice process.
⚠️ **Important:** This meeting is **only for experienced candidates.**
- 💻 **Join the meeting from a laptop only.**
Job Role: Customer Support Executive
Location: Gurugram, Haryana
Salary: Up to ₹20,000 per month (based on interview performance)
About the Role
We are looking for enthusiastic and customer-focused individuals to join our team as Customer Support Executivess. The role involves assisting customers, resolving queries, and ensuring a smooth and positive customer experience through multiple communication channels.
Key Responsibilities
- Handle customer queries through calls, chat, and email in a professional manner
- Provide accurate information, guidance, and solutions to customers
- Maintain high levels of customer satisfaction and service quality
- Understand customer concerns and ensure timely resolution
- Maintain proper records and follow company processes
Eligibility Criteria
- 12th Pass or Graduate from any stream
- Good communication and interpersonal skills
- Confident personality with a customer-focused approach
- Basic computer knowledge and ability to handle multiple tasks
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon