customer service associate

As a Customer Support Representative, you will be the first point of contact for customers reaching out via IVR (inbound calls), chat, and email. You will be responsible for resolving customer issues within defined SLAs, delivering a high-quality customer experience, and proactively identifying upsell or cross-sell opportunities.

This role is performance-driven, with clear KRAs and KPIs focused on resolution speed, ownership, customer satisfaction, and proactive support.

Key Responsibilities

1. Customer Issue Resolution & Productivity:

• Handle inbound calls, chats, and email tickets professionally and efficiently.
• Ensure accurate ticket creation and categorisation in the CRM for every interaction.
• Resolve customer issues within defined SLAs (majority within 4 business hours).
• Maintain high First Contact Resolution (FCR) for IVR and quick First Response Time (FRT) for chat.
• Maintain high availability and responsiveness during assigned shifts.

2. Customer Experience & Satisfaction:

• Deliver a positive, empathetic, and solution-oriented experience on every interaction.
• Maintain high CSAT scores by setting correct expectations and closing issues completely.
• Ensure customers clearly understand the resolution provided before closing tickets.

3. Ownership & Accountability:

• Take end-to-end ownership of assigned tickets until closure.
• Avoid unnecessary escalations by resolving issues at first touch wherever possible.
• Proactively follow up on pending cases and ensure closure within SLA.
• Escalate only when required, with complete context and documentation.

4. Revenue Signals, Cross-sell & Proactiveness:

• Identify and share qualified upsell, cross-sell, or referral opportunities during customer interactions.
• Highlight relevant MyOperator products or features based on customer needs.
• Share opportunities clearly with the Account Manager via CRM or defined processes.

5. Process Adherence & CRM Hygiene:

• Follow defined support processes, workflows, and communication guidelines.
• Ensure accurate and timely updates in CRM for all tickets and interactions.
• Participate in new process rollouts, tool adoption, and team initiatives.

Skills & Competencies:

Must-Have Skills:

• Strong verbal and written communication skills (English required; Hindi/regional language is a plus).
• Customer-first mindset with problem-solving ability.
• Ability to multitask across calls, chat, and tickets.
• Comfortable working with CRM tools and support dashboards.
• Willingness to work in shifts, including weekends if required.

Good-to-Have:

• Prior experience in B2B SaaS, telecom, or customer support roles.
• Experience handling chat or omnichannel support.
• Basic understanding of CRM or cloud communication platforms.

Behavioural Expectations:

• Ownership-driven: sees problems through to closure.
• Process-oriented but customer-centric.
• Comfortable working with targets, SLAs, and scorecards.
• Open to feedback, coaching, and continuous improvement.
• Team player who collaborates well with TLs and Account Managers.

Job Title:

Content Senior Writer

Team:

Digital Marketing

Job Summary:

We are seeking an experienced Content Senior Writer to create high-quality, engaging content for our digital marketing campaigns.

Key Responsibilities:

1. Develop compelling content for various digital channels (social media, blogs, email, etc.).

2. Collaborate with the digital marketing team to align content with campaign goals.

3. Conduct research to stay up-to-date on industry trends and topics.

4. Write, edit, and proofread content to ensure high-quality output.

5. Optimize content for SEO and user engagement.

Requirements:

1. Proven experience in content writing, digital marketing, or a related field.

2. Excellent writing, editing, and proofreading skills.

3. Strong understanding of digital marketing channels and content strategies.

4. Ability to work collaboratively with cross-functional teams.

Nice to Have:

1. Experience with content management systems (CMS).

2. Knowledge of SEO best practices.

3. Familiarity with analytics tools.

What We Offer:

1. Competitive salary and benefits.

2. Opportunity to work with a dynamic digital marketing team.

3. Collaborative and creative work environment.

If you are a skilled writer passionate about digital marketing, we'd love to hear from you!

Job Title:Sales Engineers

Location:Pune, Maharashtra

Job Type: Full-Time

Job Summary:We are seeking a highly motivated Technical Sales Engineer to join our team. This role combines technical expertise with sales skills to provide solutions to customers and drive business growth. The ideal candidate will be responsible for understanding customer needs, presenting technical solutions, and building strong relationships to ensure customer satisfaction.

Key Responsibilities:• Develop a deep understanding of the company’s products and services.

• Identify customer requirements and recommend appropriate technical solutions.

• Prepare and deliver technical presentations, proposals, and product demonstrations.

• Collaborate with the sales team to develop strategies for business development.

• Work closely with the engineering and product teams to provide customer feedback for product improvement.

• Assist customers with product selection, integration, and troubleshooting.

• Negotiate contracts, pricing, and terms to close deals successfully.

• Maintain relationships with existing clients and seek opportunities for upselling and cross-selling.

• Stay updated on industry trends, market developments, and competitors' products.

• Represent the company at trade shows, conferences, and networking events.

Qualifications & Skills:• Bachelor's degree in engineering is preferred.

• Proven experience in technical sales, sales engineering, or a similar role.

• Strong understanding of technical concepts related to manufacturing products

• Excellent communication, presentation, and negotiation skills.

• Ability to build and maintain customer relationships.

• Self-motivated, goal-oriented, and able to work independently.

• Willingness to travel to meet clients and attend industry events.

Preferred Qualifications:• Experience in the Manufacturing industry

• Previous experience working with B2B sales

• Experience with Sheetmetal & Fabrication is a plus.

Looking for a Lead/Senior Tester. This role is a mix of Managerial + Testing. A prior experience in handling teams is good.
Must have minimum 2 years of Manual experience with 2 years of Automation.
Knowledge of testing webapps is must.

Candidate must have good communication skills.

Experience in Selenium or cypress is must.

Prior background of financial application is good to have

About the company : VF is headquartered in New york and has an office in Pune. We provide SaaS platform for Brokers/ Employers and Insurance companies for better Insruance management

Responsibilities:

• Help define and create Backend architecture and deployment using Python- Django-AWS in an agile environment with lots of ownership and active mentoring

• Work with the Product and Design teams to build new features to solve business problems and fill business needs

• Participate in code reviews to create robust and maintainable code

• Work in an agile environment where quick iterations and good feedback are a way of life

• Interact with other stakeholders for requirement, design discussions and for adoption of new features • Communicate and coordinate with our support and professional services teams to solve customer issues

• Help scale our platform as we expand our product across various markets and verticals globally

As a young, fresh startup, we are hoping to be joined by self-starting, hardworking, passionate individuals who are committed to delivering their best, who can grow into future leaders of FactWise.

1. We are looking for candidates who have good programming skills. Strong on data structures, algorithms, understand time space complexity, able to come up with multiple solutions and then arrive at most optimized one keeping in mind customer requirements. Should also be well aware of OO concepts. If he / she has a strong background on these areas ( in any programming language),
2. Next the candidate should have worked on JS  with good hands on experience in a few projects mainly in backend development like making api calls, handling exception, models, data transformations, controllers etc. 
3. The last would be having some experience in any one of react.js/ node.js or even angular.js since some of these are being used in the current project. 
4. Prefer candidates with Angular (ver 8+), react.js (ver 16+), Node (Ver 14+) and extremely good in JavaScript, HTML & CSS
5. Experience : 3-6 years relevant

About Quidich

http://www.quidich.com">Quidich Innovation Labs pioneers products and customized technology solutions for the Sports Broadcast & Film industry. With a mission to bring machines and machine learning to sports, we use camera technology to develop services using remote controlled systems like drones and buggies that add value to any broadcast or production. Quidich provides services to some of the biggest sports & broadcast clients in India and across the globe. A few recent projects include Indian Premier League, ICC World Cup for Men and Women, Kaun Banega Crorepati, Bigg Boss, Gully Boy & Sanju.

What’s Unique About Quidich?

• Your work will be consumed by millions of people within months of your joining and will impact consumption patterns of how live sport is viewed across the globe.
• You work with passionate, talented, and diverse people who inspire and support you to achieve your goals.
• You work in a culture of trust, care, and compassion.
• You have the autonomy to shape your role, and drive your own learning and growth. 

Opportunity

• You will be a part of world class sporting events
• Your contribution to the software will help shape the final output seen on television
• You will have an opportunity to work in live broadcast scenarios
• You will work in a close knit team that is driven by innovation
  
  

Role

We are looking for a tech enthusiast who can work with us to help further the development of our Augmented Reality product, https://www.quidich.com/services/spatio">Spatio, to keep us ahead of the technology curve. We are one of the few companies in the world currently offering this product for live broadcast. We have a tight product roadmap that needs enthusiastic people to solve problems in the realm of software development and computer vision systems. Qualified candidates will be driven self-starters, robust thinkers, strong collaborators, and adept at operating in a highly dynamic environment. We look for candidates that are passionate about the product and embody our values.

Responsibilities

• Working with the research team to develop, evaluate and optimize various state of the art algorithms.
• Deploying high performance, readable, and reliable code on edge devices or any other target environments.
• Continuously exploring new frameworks and identifying ways to incorporate those in the product.
• Collaborating with the core team to bring ideas to life and keep pace with the latest research in Computer Vision, Deep Learning etc.

Minimum Qualifications, Skills and Competencies

• B.E/B.Tech or Masters in Computer Science, Mathematics or relevant experience
• 3+ years of experience in computer vision algorithms like - sfm/SLAM, optical flow, visual-inertial odometry
• Experience in sensor fusion (camera, imu, lidars) and in probabilistic filters - EKF, UKF
• Proficiency in programming - C++ and algorithms
• Strong mathematical understanding - linear algebra, 3d-geometry, probability.

Preferred Qualifications, Skills and Competencies

• Proven experience in optical flow, multi-camera geometry, 3D reconstruction
• Strong background in Machine Learning and Deep Learning frameworks.

Reporting To: Product Lead 

Joining Date: Immediate (Mumbai)