customer service associate

• Customer Onboarding: Proven experience in managing customer onboarding processes, ensuring customers feel supported and confident as they begin using a product or service. Ability to simplify complex product features and make them easily understandable for users of varying technical abilities.
• Account Management: Experience in managing customer accounts throughout the entire lifecycle, from initial onboarding to long-term relationship management. Ability to handle multiple accounts and prioritize effectively to meet customer needs.
• CRM Tools: Proficient in using Customer Relationship Management (CRM) tools (e.g., Salesforce, HubSpot, Zoho) to track customer interactions, manage workflows, and maintain detailed records. Experience with CRM tools to generate reports and monitor account health is highly beneficial.
• SaaS Support: Knowledge of SaaS (Software as a Service) products and the customer support processes associated with them. Understanding of common customer challenges in the SaaS space and best practices for providing proactive support.
• Communication Skills: Strong verbal and written communication skills. Ability to convey information clearly and effectively, whether it’s answering customer questions, delivering presentations, or drafting customer documentation. Active listening skills to better understand customer needs and provide meaningful solutions.
• Relationship Building: Ability to build and maintain long-lasting, trust-based relationships with customers. A focus on understanding customers' pain points and offering solutions that drive value and satisfaction. Excellent interpersonal skills, with the ability to engage stakeholders at all levels of an organization.
• Problem-Solving: Strong problem-solving abilities, with the capability to identify root causes of customer issues and resolve them efficiently. Creative thinking to propose solutions that are in line with both customer needs and company objectives.

Nice-to-Have Skills:

• Technical Aptitude: A basic understanding of technical concepts related to SaaS products, APIs, integrations, and system configurations, enabling you to communicate effectively with technical teams and assist customers with more complex issues.
• Upselling & Renewals: Experience in identifying upsell opportunities or renewing subscriptions based on customers’ evolving needs and business goals. Understanding of the sales process and ability to articulate the value of additional features or products to customers.
• Multi-Language Proficiency: Fluency in additional languages to engage with a broader customer base (particularly beneficial in multi-national companies).

Personal Attributes:

• Customer-Centric: A deep passion for helping customers achieve their goals and ensuring their satisfaction. Always striving to exceed customer expectations and provide them with a positive experience.
• Adaptable: Ability to thrive in a fast-paced, evolving environment. Willingness to learn new tools and systems and adapt to changing business needs.
• Team Player: Ability to work collaboratively with cross-functional teams, including product, sales, and support. Focused on teamwork and maintaining open, transparent communication with colleagues to provide customers with a seamless experience.
• Proactive: Self-motivated with a proactive approach to managing customer accounts. Comfortable reaching out to customers with check-ins, product updates, or to preemptively addressing potential concerns.

Minimum 7-12 Years of Core Java Programming with Collections Framework, Concurrent Programming, Multi-threading (Good knowledge in Executor service, Forkjoin pool and other threading concepts)

·        Good knowledge of the JVM with an understanding of performance and memory optimization.

·        Extensive and expert programming experience in JAVA programming language (strong OO skills preferred).

·        Excellent knowledge on collections like, Array List, Vector, LinkedList, Hashmap, HashTable, HashSet is mandate.

·        Exercised exemplary development practices including design specification, coding standards, unit testing, and code-reviews.

·        Expert level understanding of Object Oriented Concepts and Data Structures

·        Good experience in Database (Sybase, Oracle or SQL Server) like indexing (clustered, non clustered), hashing, segmenting, data types like clob / blob, views (materialized), replication, constraints,            functions, triggers, procedures etc.

We are seeking a Senior Data Scientist with hands-on experience in Generative AI (GenAI) and Large Language Models (LLM). The ideal candidate will have expertise in building, fine-tuning, and deploying LLMs, as well as managing the lifecycle of AI models through LLMOps practices. You will play a key role in driving AI innovation, developing advanced algorithms, and optimizing model performance for various business applications.

Key Responsibilities:

• Develop, fine-tune, and deploy Large Language Models (LLM) for various business use cases.
• Implement and manage the operationalization of LLMs using LLMOps best practices.
• Collaborate with cross-functional teams to integrate AI models into production environments.
• Optimize and troubleshoot model performance to ensure high accuracy and scalability.
• Stay updated with the latest advancements in Generative AI and LLM technologies.

Required Skills and Qualifications:

• Strong hands-on experience with Generative AI, LLMs, and NLP techniques.
• Proven expertise in LLMOps, including model deployment, monitoring, and maintenance.
• Proficiency in programming languages like Python and frameworks such as TensorFlow, PyTorch, or Hugging Face.
• Solid understanding of AI/ML algorithms and model optimization.

Position: SDE-1 DevSecOps

Location: Pune, India

Experience Required: 0+ Years

We are looking for a DevSecOps engineer to contribute to product development, mentor team members, and devise creative solutions for customer needs. We value effective communication in person, in documentation, and in code. Ideal candidates thrive in small, collaborative teams, love making an impact, and take pride in their work with a product-focused, self-driven approach. If you're passionate about integrating security and deployment seamlessly into the development process, we want you on our team.

About FlytBase

FlytBase is a global leader in enterprise drone software automation. FlytBase platform is enabling drone-in-a-box deployments all across the globe and has the largest network of partners in 50+ countries.

The team comprises young engineers and designers from top-tier universities such as IIT-B, IIT-KGP, University of Maryland, Georgia Tech, COEP, SRM, KIIT and with deep expertise in drone technology, computer science, electronics, aerospace, and robotics.

The company is headquartered in Silicon Valley, California, USA, and has R&D offices in Pune, India. Widely recognized as a pioneer in the commercial drone ecosystem, FlytBase continues to win awards globally - FlytBase was the Global Grand Champion at the ‘NTT Data Open Innovation Contest’ held in Tokyo, Japan, and was the recipient of ‘ TiE50 Award’ at TiE Silicon Valley.

Role and Responsibilities:

• Participate in the creation and maintenance of CI/CD solutions and pipelines.
• Leverage Linux and shell scripting for automating security and system updates, and design secure architectures using AWS services (VPC, EC2, S3, IAM, EKS/Kubernetes) to enhance application deployment and management.
• Build and maintain secure Docker containers, manage orchestration using Kubernetes, and automate configuration management with tools like Ansible and Chef, ensuring compliance with security standards.
• Implement and manage infrastructure using Terraform, aligning with security and compliance requirements, and set up Dynatrace for advanced monitoring, alerting, and visualization of security metrics. Develop Terraform scripts to automate and optimize infrastructure provisioning and management tasks.
• Utilize Git for secure source code management and integrate continuous security practices into CI/CD pipelines, applying vulnerability scanning and automated security testing tools.
• Contribute to security assessments, including vulnerability and penetration testing, NIST, CIS AWS, NIS2 etc.
• Implement and oversee compliance processes for SOC II, ISO27001, and GDPR.
• Stay updated on cybersecurity trends and best practices, including knowledge of SAST and DAST tools, OWASP Top10.
• Automate routine tasks and create tools to improve team efficiency and system robustness.
• Contribute to disaster recovery plans and ensure robust backup systems are in place.
• Develop and enforce security policies and respond effectively to security incidents.
• Manage incident response protocols, including on-call rotations and strategic planning.
• Conduct post-incident reviews to prevent recurrence and refine the system reliability framework.
• Implementing Service Level Indicators (SLIs) and maintaining Service Level Objectives (SLOs) and Service Level Agreements (SLAs) to ensure high standards of service delivery and reliability.

Best suited for candidates who: (Skills/Experience)

• Up to 4 years of experience in a related field, with a strong emphasis on learning and execution.
• Background in IT or computer science.
• Familiarity with CI/CD tools, cloud platforms (AWS, Azure, or GCP), and programming languages like Python, JavaScript, or Ruby.
• Solid understanding of network layers and TCP/IP protocols.
• In-depth understanding of operating systems, networking, and cloud services.
• Strong problem-solving skills with a 'hacker' mindset.
• Knowledge of security principles, threat modeling, risk assessment, and vulnerability management is a plus. 
• Relevant certifications (e.g., CISSP, GWAPT, OSCP) are a plus.

Compensation: 

This role comes with an annual CTC that is market competitive and depends on the quality of your work experience, degree of professionalism, culture fit, and alignment with FlytBase’s long-term business strategy.

Perks:

• Fast-paced Startup culture
• Hacker mode environment
• Enthusiastic and approachable team
• Professional autonomy
• Company-wide sense of purpose
• Flexible work hours
• Informal dress code

We at Mobiloitte are actively looking to hire an experienced Blockchain Developer who can join our team as soon as possible.

Visit us: www.mobiloitte.com

Job Title:   Blockchain Developer
Reports to:  Project Manager            
Experience: 1-8 Years
Company Name : Mobiloitte.
Website : mobiloitte.com
Location:    New Delhi
Qualifications:  B.E/B.Tech (Esentially with relevant exposure)

Roles & Responsibilities:

1. Must have experience with combination of following DLT (Distributed Ledger Technology) related: Hyperledger Fabric, Sawtooth, Iroha, Node.js, Go, Composer, Ethereum, Solidity, Truffle, web3.js, Geth, Corda, NEO, Rust, Solana and Polkadot.

2. Experience with containerization (Docker) and cloud-based computing (AWS, Bluemix, Azure) is a plus

3. Experience in pre-sales activities (proposal, client meetings, presentations)

4. Individual contributor with excellent analytical skills and ability to think out of the box (experience with requirements gathering/engineering are an advantage)

5. Excellent interpersonal and communication skills, including strong presentation skills

Desired Skills:

1. Hyperledger Fabric projects implementation experience is mandatory

2. Must have strong experience in writing chain code using Go Lang

3. Must have strong experience in implementing apps on top of Hyperledger Fabric using Angular or React front-end and NodeJS services

4.Hands on experience on-stellar,parity,R3 Corda,ethereum.

5.Should be hands on Consensus like-PBFT,PoW (Ethash)SCP (Steller Consensus Protocol) etc…

6.Good knowledge on Privacy like- public,private.

7.Must have ability to work collaboratively with a distributed agile team and deliver with high quality

8.Must have strong experience in DevOps using Git, Jenkins, Dockers, Kubernetes

9. Any experience in one of the Cloud platforms AWS or Azure or IBM BlueMix is an advantage

10.Business domain knowledge in Finance will be an added advantage

Kindly Share your updated resume and fill the below details .
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Position- Junior Full Stack/MEAN Stack Developer

Experience- 1-3 years

Work Location- Calicut/Bengaluru

Joining- Immediate to 30 days

Must to have

• Angular js minimum Hands on Project Experience
• Angular 8 minimum Hands on Project Experience
• Test Driven Development with karma and jasmine
• Proficient in Git

Good to have

• NodeJS / PHP
• Redux, Flux
• SQL or NoSQL databases
• Git version control
• JavaScript/TypeScript
• RESTful API development

Responsibilities

• Work with development teams and product managers to ideate software solutions.
• Design client-side and server-side architecture.
• Build the front-end of applications through appealing visual design.
• Develop and manage well-functioning databases and applications.
• Write effective APIs

• Understanding ongoing hiring needs of their business and establishing the right sourcing mix in order to generate a strong pool of talent for open roles
• Drafting & publishing attractive job advertisement and managing responses
• Reaching out to target talent via social networks
• Designing & conducting engaging talent outreach campaigns
• Speaking with applicants about requirements to drive applications & engagement
• Doing the first-round screening for applicants & ensure a strong candidate experience
• And team leading spirit.

• 5 to 7 Years of relevant experience into Recruitment.
• Exposure to multi department hiring
• Ability to deliver under pressure

Relevant leadership experience of approx. 20+ years for similar scale, diversity and complexity

You will stand out if you have the following (Good to have):

Experience in working with Senior Management/Executive Leadership