customer service associate

Role & Responsibilities:

• Develop new business by Prospecting target accounts, Qualifying prospects & Closing sales.
• Take ownership of the entire sales funnel.
• Conduct cold outreach activities across various channels to generate new sales opportunities.
• Conduct discovery calls and product pitches with prospects to understand their needs, use cases, budgets, etc., and align them with Rekart's value proposition.
• Live demos & follow-up with the leads till the client signs the contract.
• Provide constant feedback to the technical team for enhancement of the product.
• Update and maintain real time data on the sales pipeline using CRM.
• Build and maintain professional relationships with both potential and existing clients.
• Discover and implement new lead generation strategies specific to the market to supplement inbound lead generation, working closely with the Marketing, Inside Sales, and Partnership teams.

Must Have:

• A minimum of 1-2 years of experience in B2B Sales / Business Development in selling technology-based products and services in domestic and/or global markets.
• Demonstrated success in achieving sales target on a monthly and yearly basis.
• Self-motivated individual seeking a challenging new opportunity with exceptional potential for growth.
• Excellent communication skills, both written and verbal, capable of engaging in conversations with C-level executives.
• Detail-oriented with the ability to articulate ideas clearly.
• A background in technology sales and B2B SaaS is an added advantage.

What can you expect from us:

• Constant Learning and Support
• Freedom & Responsibility
• Recognition of hard work & good talent.
• Transparency

Other benefits include provident fund, insurance, personal growth opportunities, technology growth opportunities etc.

Roles & Responsibilities :

• Champion engineering and operational excellence.
• Establish a solid infrastructure framework and excellent development and deployment processes.
• Provide technical guidance to both your team members and your peers from the development team.
• Work with the development teams closely to gather system requirements, new service proposals and large system improvements and come up with the infrastructure architecture leading to stable, well-monitored fly, performant and secure systems.
• Be part of and help create a positive work environment based on accountability.
• Communicate across functions and drive engineering initiatives.
• Initiate cross team collaboration with product development teams to develop high quality, polished products, and services.

Required Skills :

• 5+ years of professional experience developing and launching software products on Cloud.
• Basic understanding Java/Go Programming
• Good Understanding of Container Technologies/Orchestration platforms (e. g Docker, Kubernetes)
• Deep understanding of AWS or Any Cloud.
• Good understanding of data stores like Postgres, Redis, Kafka, and Elasticsearch.
• Good Understanding of Operating systems
• Strong technical background with track record of individual technical accomplishments
• Ability to handle multiple competing priorities in a fast-paced environment
• Ability to establish credibility with smart engineers quickly.
• Most importantly, ability to learn and urge to learn new things.
• B.Tech/M.Tech in Computer Science or a related technical field.

• Developing, maintaining, and managing advanced reporting, analytics, dashboards and other BI solutions.
• Performing and documenting data analysis, data validation, and data mapping/design.
• Reviewing and improving existing systems and collaborating with teams to integrate new systems.
• Conducting unit tests and developing database queries to analyze the effects and troubleshoot any issues.
• Creating tools to store data within the organization.

Graphene is an award-winning AI company, developing customized insights and data solutions for corporate clients. With a focus on healthcare, consumer goods and financial services, our proprietary AI platform is disrupting market research with an approach that allows us to get into the mind of customers to a degree unprecedented in traditional market research.

Graphene was founded by corporate leaders from Microsoft and P&G and works closely with the Singapore Government & universities in creating cutting edge technology. We are gaining traction with many Fortune 500 companies globally.

Graphene has a 6-year track record of delivering financially sustainable growth and is one of the few start-ups which are self-funded, yet profitable and debt free.

We already have a strong bench strength of leaders in place. Now, we are looking to groom more talents for our expansion into the US. Join us and take both our growths to the next level!

• Primary Purpose: As part of a highly productive and creative AI (NLP) analytics team, optimize algorithms/models for performance and scalability, engineer & implement machine learning algorithms into services and pipelines to be consumed at web-scale
• Daily Grind: Interface with data scientists, project managers, and the engineering team to achieve sprint goals on the product roadmap, and ensure healthy models, endpoints, CI/CD,
• Career Progression: Senior ML Engineer, ML Architect

• Work in a product-development team capable of independently authoring software products.
• Guide junior programmers, set up the architecture, and follow modular development approaches.
• Design and develop code which is well documented.
• Optimize of the application for maximum speed and scalability
• Adhere to the best Information security and Devops practices.
• Research and develop new approaches to problems.
• Design and implement schemas and databases with respect to the AI application
• Cross-pollinated with other teams.

HARD AND SOFT SKILLS

Must Have

• Problem-solving abilities
• Extremely strong programming background – data structures and algorithm
• Advanced Machine Learning: TensorFlow, Keras
• Python, spaCy, NLTK, Word2Vec, Graph databases, Knowledge-graph, BERT (derived models), Hyperparameter tuning
• Experience with OOPs and design patterns
• Exposure to RDBMS/NoSQL
• Test Driven Development Methodology

Good to Have

• Working in cloud-native environments (preferably Azure)
• Microservices
• Enterprise Design Patterns
• Microservices Architecture
• Distributed Systems

• Responsible for building a coordination channel with the media network in the assigned constituencies of the client
• Responsible for Planning, implementing, and monitoring the Social Media strategy to increase campaign awareness.
• Responsible for Setting up and optimizing campaign pages on various social media platforms
• Responsible for Managing and running digital media properties in the constituencies

What you need to have: