customer service associate

Fountane Archipelago  ·  Island Role

A Little Bit About the Role

We are looking for a Senior Product Engineer (L3) who thrives in complexity. Most engineers build on blank canvases — you build on someone else’s mess and leave it better than you found it.

The majority of your work at L3 will be on existing, live codebases — disorganised, partially documented, built by multiple teams over multiple years. Your job is to enter those systems, understand them before touching them, extend and clean them without breaking what works, and progressively bring them up to a standard where AI tooling can accelerate further development. This is the core of what L3 does at Fountane. If you have only built greenfield projects, this role will be hard.

You are expected to be genuinely full stack: comfortable owning web applications and mobile apps, the frontend, backend, database, state management, and API integration layer — without needing to hand off to a specialist.

You will work closely with the Concept Engineer on your Island — translating their prototypes into production architecture, raising technical blockers early, and keeping the sprint honest. You will also review code, mentor junior engineers, respond to production incidents, and contribute to the network’s shared knowledge base.

All of this is done primarily with Cursor and Claude as your execution and reasoning tools. AI-assisted engineering is not a feature of this role — it is the method.

AI-First Engineering Expectation

Cursor and Claude are your primary tools — not supplements. Engineers at L3 who are not using AI at the codebase level are not operating at this level.

At L3, AI-assisted engineering means:

• Loading full codebase context into Cursor before writing a single line — understanding the system before touching it.
• Writing scoped, precise refactor prompts that isolate changes to one concern at a time.
• Using Cursor to generate tests that document existing behaviour before any restructuring begins.
• Using Claude for architecture reasoning, decision documentation, and translating CE briefs into structured technical plans.
• Producing inline documentation and decision records as part of the AI-assisted workflow — not as an afterthought.
• Sharing effective prompt patterns and Cursor discoveries with the broader Fountane network — kept to yourself, they are a missed contribution.

Key Responsibilities

Legacy Codebase Refactoring & the Cleaning Phase

This is the primary L3 engagement type at Fountane. You will be handed existing, partially documented codebases — built by previous teams, often without tests, with inconsistent patterns — and your job is to refactor them into a clean, AI-promptable state without losing existing functionality. You use Cursor’s codebase context window to navigate safely, write characterisation tests before touching anything, and make changes in small, reviewable increments. The standard is: every module you leave should be easier to extend by AI tooling than when you found it.

Full Stack Development — Web & Mobile

Build and own the full application layer: React / Next.js web frontends, React Native or Flutter mobile apps, Node.js / Python backends, and relational and non-relational databases. You should be able to pick up web or mobile on any engagement without needing a handoff. Schema design, data modelling, and state architecture are yours to own — including diagnosing and fixing broken or leaking state in existing frontends.

Third-Party API Integrations

Integrate complex third-party services — payments (Stripe), communications (Twilio), auth (Auth0), and others — reliably and without creating brittle dependencies. Own the integration layer end to end: error handling, retries, failure modes, and documentation. If a third-party integration is flaky in production, that is your problem to own.

CE Collaboration & Sprint Integrity

Work directly with the Concept Engineer to translate prototypes into buildable technical plans. Review CE briefs before the sprint starts — if the scope is technically unrealistic, the time to say so is before work begins, not on demo day. Raise blockers against acceptance criteria proactively. You are the technical check on what the CE promises the client.

Security Awareness

Write code that does not require the Lead to security-audit every line. This means: input validation by default, no hardcoded secrets, correct auth scoping, safe handling of user data, and awareness of common vulnerabilities (injection, broken auth, insecure direct object references) in the context of the stacks you work in. You are not the security architect — the Lead owns that — but you are expected to produce code that does not introduce obvious vulnerabilities.

Production Incident Response

When something breaks in production, you are on it. Diagnose the issue, apply a safe fix or rollback, document what happened and why, and hand a clear summary to the Lead for the client post-mortem. Speed matters, but a bad fix that causes a second incident is worse than a slow fix that is correct. Response expectation: acknowledged within 1 hour, resolved or escalated with a clear status within 4 hours.

Codebase Navigation & Safe Refactoring

On all engagements — not just Cleaning Phase work — keep changes small, focused, and reviewable. One type of change per commit. Write tests that document existing behaviour before restructuring. Leave every module easier to understand than when you found it.

Code Review

Review pull requests from L1 and L2 engineers with specific, actionable feedback — not rubber-stamp approvals. A good code review at L3 leaves the author understanding what to do differently next time, not just what to fix now. Review weekly; do not let PRs age.

Mentoring

Review junior engineers’ code weekly with specific, useful feedback — this is distinct from quality-gate code review. The goal here is teaching, not gatekeeping. Run monthly pairing sessions to help them grow. The measure of good mentoring is whether they are becoming more capable and less dependent on you over time.

Documentation

Write short decision records when you make significant technical choices. Leave every module you touch easier to understand than when you found it. Treat documentation as part of the engineering work, not a separate task you do at the end.

Qualifications

• 5+ years of experience as a software engineer, with a strong track record on real production codebases you did not build from scratch — incomplete documentation, inconsistent patterns, other people’s decisions. If your experience is primarily greenfield, this role will be a difficult fit.
• Genuinely full stack across web and mobile: proficient in React / Next.js and at least one of React Native or Flutter, Node.js or Python on the backend, and comfortable with both relational and non-relational databases including schema design.
• Hands-on, daily Cursor and Claude usage at the codebase level. You should be able to describe concretely how you use AI in your engineering workflow — not in general terms.
• Experience integrating complex third-party APIs in production environments — not just following a quickstart guide. You should be able to describe an integration that failed in production and what you did about it.
• Solid security awareness for the stacks you work in: input validation, auth scoping, safe data handling. You do not need a security specialism, but you should not be writing code that introduces obvious vulnerabilities.
• Has conducted meaningful code reviews that improved the code and the author, not just approved the PR.
• Has coached or mentored junior engineers before, and done it well.
• Comfortable with production incident response — diagnosing issues under pressure, applying safe fixes, and communicating clearly to a Lead or client about what happened.
• Treats documentation as part of the job, not an afterthought.
• Bachelor’s or Master’s in Computer Science or a related field, or equivalent experience.

About Fountane

Fountane is a technology ventures lab - one part product studio, one part startup engine. We build high-quality software and AI products for clients ranging from fast-moving startups to large enterprises, and we co-build and invest in new companies when we see the right opportunity.

Founded in 2017 and headquartered in Minneapolis, we have grown to 60+ people across four continents and were recognised as one of America’s fastest-growing companies, ranking No. 699 on the Inc. 5000 with 595% three-year growth.

We are radically open-minded, serious about craft, and direct about expectations. If you want to do meaningful work without politics, this is the place.

Strong Influencer Marketing Manager / Influencer Marketing Specialist profiles

Mandatory (Experience 1) – Must have 3+ years of hands-on experience in Influencer Marketing, Creator Partnerships, or Digital Marketing.

Mandatory (Experience 2) – Must have experience independently managing end-to-end influencer campaigns, including influencer identification, onboarding, negotiations, content approvals, campaign execution, and performance tracking.

Mandatory (Experience 3) – Proven experience working with Macro, Micro, and Nano influencers across Instagram, YouTube, and other social platforms, driving both brand awareness and performance-led campaigns.

Mandatory (Experience 4) – Must have strong experience in influencer outreach, relationship management, contract negotiations, and partnership models such as Paid, Barter, Affiliate, and Revenue Share collaborations.

Mandatory (Experience 5) – Must have hands-on experience tracking influencer campaign metrics such as Reach, Engagement, Conversions, CAC, ROAS, and ROI.

Worksoft Certify

ROLE – Worksoft Certify Tester

Experience: 4 -13 years

Location – Blore/Chennai/Hyderabad

• Experience on SAP SD / MM functional testing experience
• Hands on experience in integrating Worksoft Certify with other applications like SolMan, HP ALM, selenium by using API's
• Requirement Analysis: Understand business requirements and translate them into test cases and scenarios for SAP modules.
• Test Planning: Develop test plans and strategies for SAP testing, considering both manual and automated testing approaches.
• Tool Configuration and Setup: Configure Worksoft automation tools to suit the specific requirements of SAP testing.
• Exposure in cloud applications
• Experience Design & implement automation framework
• Customize automation best practices experience
• Good communication, documentation & presentations skills.
• Experience in implementing Devops tools added advantage
• Experience & automation exposure in S4 journey is the plus
• Experience in building Test management & reporting Dashboard

Skill:

SAP Automation with Worksoft Certify

Mandatory

Web Automation with Worksoft Certify

Non-Mandatory

Execution manager or CTM

Mandatory

SAP Functional Knowledge on SD, MM & FICO

Mandatory

Excel Automation

Non-Mandatory

Role: Book Designer

Exp: 3-8 years

CTC: up to 8 LPA 

Location: Surat

Requirements :

● Strong skill set in editorial design, visual design, and information design.

● Translate complex topics visually, through design research, layouts, and other design aspects.

● Proficiency in Adobe InDesign is a must ( Adobe Illustrator, and Adobe Photoshop is a plus).

● Experience of a minimum of 3 years as a Graphic Designer working on editorial projects, print media projects, or as a Print Production Artist.

● Candidates must have a Bachelor of Design degree in Graphic Design, Print Design, Communication Design or any other related branches.

● Possess a creative flair, originality, good visual aesthetic sense, and research skills.

Your challenge

As a DevOps Engineer, you’re responsible for automating the deployment of our software solutions. You interact with software engineers, functional product managers, and ICT professionals daily. Using your technical skills, you provide internal tooling for development and QA teams around the globe.

We believe in an integrated approach, where every team member is involved in all steps of the software development life cycle: analysis, architectural design, programming, and maintenance. We expect you to be the proud owner of your work and take responsibility for it.

Together with a tight-knit group of 5-6 team players, you develop, maintain and support key elements of our infrastructure:

• Continuous integration and production systems
• Release and build management
• Package management
• Containerization and orchestration

Your team

As our new DevOps Engineer, you’ll be part of a large, fast-growing, international team located in Belgium (Antwerp, Ghent, Wavre), Spain (Barcelona), Ukraine (Lviv), and the US (Atlanta). Software Development creates leading software solutions that make a difference to our customers. We make smart, robust, and scalable software to solve complex supply chain planning challenges.

Your profile

We are looking for someone who meets the following qualifications:

• A bachelor’s or master’s degree in a field related to Computer Science.
• Pride in developing high-quality solutions and taking responsibility for their maintenance.
• Minimum 6 years' experience in a similar role
• Good knowledge of the following technologies: Kubernetes, PowerShell or bash scripting, Jenkins, Azure Pipelines or similar automation systems, Git.
• Familiarity with the Cloud–Native Landscape. Terraform, Ansible, and Helm are tools we use daily.
• Supportive towards users.

Bonus points if you have:

• A background in DevOps, ICT, or technical support.
• Customer support experience or other relevant work experience, including internships.
• Understanding of Windows networks and Active Directory.
• Experience with transferring applications into the cloud.
• Programming skills.

Soft skills

Team Work 

Pragmatic attitude

Passionate

Analytical thinker

Tech Savvy

Fast Learner

Hard skills

Kubernetes 

CI/CD

Git 

Powershell

Your future

At OMP, we’re eager to find your best career fit. Our talent management program supports your personal development and empowers you to build a career in line with your ambitions.

Many of our team members who start as DevOps Engineers grow into roles in DevOps/Cloud architecture, project management, or people management.

Hubstream:

Hubstream is a fast-growing startup software company with headquarters located near Seattle, Washington, USA, and having Development & Research Center in Chennai. Our software is currently used by the world's largest law enforcement agencies and large enterprises. We help countries, companies, and nonprofits keep people and property safe. Our investigation and crime analytics intelligence software put thoughtful, innovative tools in the hands of people whose passion is to identify and rescue victims or improve their business operations. We have experienced leaders who have grown Hubstream into a world market leader in online child protection. We're quickly expanding to various domains such as Brand Protection, Trademark, Trust and Safety, Cybercrime, etc.

Responsibilities:

We are looking for an experienced developer(s) who has excellent communication skills, interested in interacting with Customers across the globe and helping to solve issues, is self-motivated, looking for a challenge, can see the bigger picture, and takes responsibility. Here are some of the responsibilities.

• Design, develop, and deploy highly scalable secure Web applications and Web Jobs

• Design, develop, test, and deploy backend applications using Microsoft technologies.

• Establish and maintain high coding standards in design and development.

• Ability to take a leadership role thereby mentoring and coaching junior developers as the team grows

Required Candidate Profile:

• B.E/ME/MTech/MCA in Computer Science or related field or equivalent experience

• Demonstrated ability to work on a distributed or remote team is highly preferred.

• Ability to learn and grasp concepts quickly in a fast-paced environment.

• Proven problem-solving, design, and testing skills.

• Excellent collaboration skills and the ability to be adaptable and agile in development.

• Ability to be self-directed and work with minimal supervision. 

• Deep understanding of Django and DRF
• Write effective, scalable code
• Develop back-end components to improve responsiveness and overall performance
• Integrate user-facing elements into applications
• Test and debug programs
• Improve functionality of existing systems
• Implement security and data protection solutions
• Assess and prioritize feature requests
• Coordinate with internal teams to understand user requirements and provide technical solutions

• Develop and optimize machine learning models to run efficiently on mobile web and best exploit modern parallel environments.
• Develop and deploy real-time AR computer vision algorithms for the web in areas related to 3D reconstruction, WebGL rendering, object detection and tracking, and camera calibration.
• Work with research and engineering teams to productionize machine learning services for Augmented Reality experiences.

What we look for:

• Minimum 2+ years of experience working with the following languages (any 2): C++, Javascript, Rust.
• Strong experience working with at least one deep-learning library (e.g., PyTorch, Jax, TensorFlow, Caffe2). This experience should include formulation, training, and optimization of new algorithms.

Also Preferred:

• Prior experience with WebGL, WebAssembly.
• Strong grasp of CPU and GPU performance challenges and optimization techniques.
• Experience in shipping computer vision or image processing products to customers.