Community Manager at Health Focused FMCG Brand · Mumbai · 3 - 5 years · ₹10L - ₹12L / yr · Posted 16 May 2022
With the growing demand for a healthier lifestyle, our client has chosen pasta as their USP to showcase their versatility in terms of offering a variety of tastes and types but in a healthier way.
They manufacture and sell various types of pasta with benefits such as containing plant-based protein, free of soy, gluten and artificial colours, 100% vegan etc. and their products are Kosher certified. Their website also provides varieties of guilt-free pasta recipes which will help parents un-junk their kids’ food choices.
Founded by a team of three veteran entrepreneurs, our client is headquartered in Mumbai. They have raised a total of $1.3M in funding over 2 rounds.
As a Community Manager, you will be responsible for providing engaging text, image and video content for all social media and professional accounts.
What you will do:
- Responding to customers in a timely manner
- Monitoring, tracking and reporting on feedback and online reviews
- Organizing and managing events to boost brand awareness
- Managing customer queries and grievances via call, email, and/or other mediums such as Zoko (WhatsApp integration platform)
- Gathering, analyzing and reporting customer satisfaction and feedback to management
- Proactively reaching out to consumers who have given positive feedback but not ordered offering discount codes/incentives to induce the purchase
- Building a community on WhatsApp/ telegram/ FB/ other consumers who are willing to be part of such a group
- Liaising with micro and macro influencers to generate clutter-breaking content for the brand - reels, stories, posts, etc
- Liaising with the PR team to build the brand and increasing awareness using brand evangelists
- Co-ordinating with the brand ambassador team once we get one on board
- Liaising and co-ordinating with agencies as part of the regular branding and marketing initiatives
- Building relationships with customers, industry professionals and journalists
- Staying up-to-date with digital technology trends
Desired Candidate Profile
What you need to have:- Ability to identify issues in the existing system and processes and come up with innovative solutions
- A heavy focus on details
- Strong people connection
- Ability to understand customer concerns with high empathy, and get to resolution with a win-win situation for both the customer and the company
- Ability to build long term relationships with potential customers
- Entrepreneurial ownership
Shubham Vishwakarma
Full Stack Developer - Averlon
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Social Media Manager
Company: ViralBulls Media Agency
Location: Noida, Uttar Pradesh
Job Type: Full-Time | Work From Office
About ViralBulls Media Agency
ViralBulls Media Agency is a digital media and marketing agency focused on creating impactful social media strategies, engaging content, and digital campaigns for brands across different industries.
Role Overview
We are looking for a creative and experienced Social Media Manager who can manage social media accounts, develop content strategies, coordinate with creative teams, and drive engagement and brand growth across digital platforms.
Key Responsibilities
- Develop and execute social media strategies for multiple brands.
- Manage social media platforms including Instagram, Facebook, LinkedIn, YouTube, and other relevant platforms.
- Create and manage monthly content calendars.
- Write engaging captions, content ideas, hooks, and social media copy.
- Coordinate with graphic designers, video editors, and other creative teams.
- Monitor social media trends, competitors, and industry updates.
- Plan and execute campaigns to increase reach, engagement, and brand awareness.
- Track and analyze social media performance and prepare regular reports.
- Stay updated with the latest social media algorithms, trends, formats, and best practices.
- Manage client communication and ensure timely delivery of social media requirements.
- Take ownership of assigned accounts and ensure consistent brand communication.
Required Skills
- 2–4 years of experience in Social Media Management, preferably in a digital/media/creative agency.
- Strong understanding of Instagram, Facebook, LinkedIn, and YouTube.
- Good knowledge of content strategy and social media marketing.
- Excellent communication and copywriting skills.
- Strong understanding of social media trends and audience behavior.
- Ability to manage multiple accounts and deadlines.
- Creative thinking with strong attention to detail.
- Basic understanding of social media analytics and performance metrics.
- Experience working with designers and video editors.
Preferred
- Agency background is preferred.
- Experience handling multiple client accounts.
- Knowledge of influencer marketing and paid social media campaigns will be an advantage.
- Candidates who can independently plan and execute social media strategies will be preferred.
What We Offer
- Opportunity to work with multiple brands and industries.
- Creative and collaborative work environment.
- Exposure to end-to-end digital and social media marketing.
- Growth opportunities within the organization.
Interested candidates can share their updated resume and portfolio/work samples mentioning thier Phone No or Email ID.
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Full Stack Developer - Averlon