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Community Manager
Health Focused FMCG Brand
Community Manager
Health Focused FMCG Brand's logo

Community Manager

at Health Focused FMCG Brand

Agency job
via Unnati
3 - 5 yrs
₹10L - ₹12L / yr
Mumbai
Skills
Community Management
Customer Service
Communication Skills
Event coordination

With the growing demand for a healthier lifestyle, our client has chosen pasta as their USP to showcase their versatility in terms of offering a variety of tastes and types but in a healthier way.

 

They manufacture and sell various types of pasta with benefits such as containing plant-based protein, free of soy, gluten and artificial colours, 100% vegan etc. and their products are Kosher certified. Their website also provides varieties of guilt-free pasta recipes which will help parents un-junk their kids’ food choices.


Founded by a team of three veteran entrepreneurs, our client is headquartered in Mumbai. They have raised a total of $1.3M in funding over 2 rounds.


As a Community Manager, you will be responsible for providing engaging text, image and video content for all social media and professional accounts.

What you will do:

  • Responding to customers in a timely manner
  • Monitoring, tracking and reporting on feedback and online reviews
  • Organizing and managing events to boost brand awareness
  • Managing customer queries and grievances via call, email, and/or other mediums such as Zoko (WhatsApp integration platform)
  • Gathering, analyzing and reporting customer satisfaction and feedback to management
  • Proactively reaching out to consumers who have given positive feedback but not ordered offering discount codes/incentives to induce the purchase
  • Building a community on WhatsApp/ telegram/ FB/ other consumers who are willing to be part of such a group
  • Liaising with micro and macro influencers to generate clutter-breaking content for the brand - reels, stories, posts, etc
  • Liaising with the PR team to build the brand and increasing awareness using brand evangelists
  • Co-ordinating with the brand ambassador team once we get one on board
  • Liaising and co-ordinating with agencies as part of the regular branding and marketing initiatives
  • Building relationships with customers, industry professionals and journalists
  • Staying up-to-date with digital technology trends

 

Desired Candidate Profile

What you need to have:

  • Ability to identify issues in the existing system and processes and come up with innovative solutions
  • A heavy focus on details
  • Strong people connection
  • Ability to understand customer concerns with high empathy, and get to resolution with a win-win situation for both the customer and the company
  • Ability to build long term relationships with potential customers
  • Entrepreneurial ownership    

 

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Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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JOB SUMMARY...

 Welcome to AA MANPOWER SOLUTIONS,

      Your resume makes you an excellent candidate for the following job. We would like to invite you to an interview with our organization Head for immediate openings in Auto Parts Manufacturing Companies.

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     GET,NEEM,On Role

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    09 Nov to 15 Nov (Sunday Holiday)

Pandiyan(HR)


 Venue:
 

AA MANPOWER  SOLUTIONS.
No.24, F1, First Floor,
Bajanai Kovil 2nd street,
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Landmark: SIMS Hospital Back side.
(Above south Indian Movie Still camera Man Association)

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