Community Manager at Health Focused FMCG Brand · Mumbai · 3 - 5 years · ₹10L - ₹12L / yr · Posted 16 May 2022
With the growing demand for a healthier lifestyle, our client has chosen pasta as their USP to showcase their versatility in terms of offering a variety of tastes and types but in a healthier way.
They manufacture and sell various types of pasta with benefits such as containing plant-based protein, free of soy, gluten and artificial colours, 100% vegan etc. and their products are Kosher certified. Their website also provides varieties of guilt-free pasta recipes which will help parents un-junk their kids’ food choices.
Founded by a team of three veteran entrepreneurs, our client is headquartered in Mumbai. They have raised a total of $1.3M in funding over 2 rounds.
As a Community Manager, you will be responsible for providing engaging text, image and video content for all social media and professional accounts.
What you will do:
- Responding to customers in a timely manner
- Monitoring, tracking and reporting on feedback and online reviews
- Organizing and managing events to boost brand awareness
- Managing customer queries and grievances via call, email, and/or other mediums such as Zoko (WhatsApp integration platform)
- Gathering, analyzing and reporting customer satisfaction and feedback to management
- Proactively reaching out to consumers who have given positive feedback but not ordered offering discount codes/incentives to induce the purchase
- Building a community on WhatsApp/ telegram/ FB/ other consumers who are willing to be part of such a group
- Liaising with micro and macro influencers to generate clutter-breaking content for the brand - reels, stories, posts, etc
- Liaising with the PR team to build the brand and increasing awareness using brand evangelists
- Co-ordinating with the brand ambassador team once we get one on board
- Liaising and co-ordinating with agencies as part of the regular branding and marketing initiatives
- Building relationships with customers, industry professionals and journalists
- Staying up-to-date with digital technology trends
Desired Candidate Profile
What you need to have:- Ability to identify issues in the existing system and processes and come up with innovative solutions
- A heavy focus on details
- Strong people connection
- Ability to understand customer concerns with high empathy, and get to resolution with a win-win situation for both the customer and the company
- Ability to build long term relationships with potential customers
- Entrepreneurial ownership
Shubham Vishwakarma
Full Stack Developer - Averlon
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About us
Clicks and Co Media is a Pune-based creative and digital marketing studio, founded in 2019. Our in-house team of designers, writers, shooters and marketers builds brands for clients across education, food, real estate, manufacturing and retail.
The role
A 6-month full-time internship where you'll manage real client accounts and live campaigns from day one, and build a portfolio of work that actually goes live.
What you'll do
• Manage and schedule social media posts for live client accounts on Instagram, Facebook and LinkedIn
• Plan and maintain monthly content calendars
• Write captions, hashtags and content briefs for posts and Reels
• Coordinate with our in-house design and video team for creatives
• Research social media trends, competitors and campaign ideas
• Support Meta and Google Ads campaigns and Google Business Profile updates
• Track post performance and help prepare monthly client reports
• Join brainstorms, client meetings and shoots when needed
• Make sure posts go live on time across all platforms
Who we're looking for
• Freshers are welcome
• You love social media and digital marketing
• Good written and spoken English (Hindi or Marathi is a plus)
• Creative, proactive and organised, and you meet deadlines
• Eager to learn and grow in marketing
Details
• Work from our office in Kharadi, Pune. Monday to Saturday, 10 am to 8 pm
• Stipend: Rs 12,000 to 18,000 per month
• Duration: 6 months to start with
• Openings: 2
• Interns who do well can continue with us and will be offered a full-time role (pre-placement offer) at Rs 20,000 to 25,000 per month
• Certificate and letter of recommendation
How to apply
Apply here with your resume and any social media work you've done (your own pages count too).
Applications on this job are not being reviewed actively. You may apply but please follow up with the company via other channels too.
Social Media Manager
Company: ViralBulls Media Agency
Location: Noida, Uttar Pradesh
Job Type: Full-Time | Work From Office
About ViralBulls Media Agency
ViralBulls Media Agency is a digital media and marketing agency focused on creating impactful social media strategies, engaging content, and digital campaigns for brands across different industries.
Role Overview
We are looking for a creative and experienced Social Media Manager who can manage social media accounts, develop content strategies, coordinate with creative teams, and drive engagement and brand growth across digital platforms.
Key Responsibilities
- Develop and execute social media strategies for multiple brands.
- Manage social media platforms including Instagram, Facebook, LinkedIn, YouTube, and other relevant platforms.
- Create and manage monthly content calendars.
- Write engaging captions, content ideas, hooks, and social media copy.
- Coordinate with graphic designers, video editors, and other creative teams.
- Monitor social media trends, competitors, and industry updates.
- Plan and execute campaigns to increase reach, engagement, and brand awareness.
- Track and analyze social media performance and prepare regular reports.
- Stay updated with the latest social media algorithms, trends, formats, and best practices.
- Manage client communication and ensure timely delivery of social media requirements.
- Take ownership of assigned accounts and ensure consistent brand communication.
Required Skills
- 2–4 years of experience in Social Media Management, preferably in a digital/media/creative agency.
- Strong understanding of Instagram, Facebook, LinkedIn, and YouTube.
- Good knowledge of content strategy and social media marketing.
- Excellent communication and copywriting skills.
- Strong understanding of social media trends and audience behavior.
- Ability to manage multiple accounts and deadlines.
- Creative thinking with strong attention to detail.
- Basic understanding of social media analytics and performance metrics.
- Experience working with designers and video editors.
Preferred
- Agency background is preferred.
- Experience handling multiple client accounts.
- Knowledge of influencer marketing and paid social media campaigns will be an advantage.
- Candidates who can independently plan and execute social media strategies will be preferred.
What We Offer
- Opportunity to work with multiple brands and industries.
- Creative and collaborative work environment.
- Exposure to end-to-end digital and social media marketing.
- Growth opportunities within the organization.
Interested candidates can share their updated resume and portfolio/work samples mentioning thier Phone No or Email ID.
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Full Stack Developer - Averlon