Lead Generation Executive

• Research industry-related topics (combining online sources, interviews and studies)
• Write clear marketing copy to promote our products/services
• Prepare well-structured drafts using Content Management Systems
• Proofread and edit blog posts before publication
• Submit work to editors for input and approval
• Coordinate with marketing and design teams to illustrate articles
• Conduct simple keyword research and use SEO guidelines to increase web traffic
• Promote content on social media
• Identify customers’ needs and gaps in our content and recommend new topics
• Ensure all-around consistency (style, fonts, images and tone)
• Update website content as needed

•  Perform Build activities (hardware & software configuration) of customer environment and contribute to improve Build process.
•  Coordinate for Service transition activities.

• Initiate change / release requests in line 
• customer change / release management process.

•  Work on the major problem tickets assigned by ITIS Teams
• Hands on experience in hardware asset management.
• experience on ticketing tool like service now or SNOW
• ITIL Certified.

SENIOR FLUTTER  DEVELOPER 

Coincrowd is an innovative Fintech company. We offer a crypto platform for seamless payments, Crypto Vouchers, crypto trading, portfolio management, real time market data, breaking news and powerful analytics.

Website: https://coincrowd.com/   

Domain : Finance, Blockchain, Crypto

Role :  Permanent full time Employment 

Job Location : Work from Home / Remote

Responsibilities:

• Development of mobile applications using Flutter, ensuring high-quality, performance, and scalability.
• Collaborate closely with cross-functional teams including product managers, designers, and backend engineers to deliver compelling and user-friendly mobile experiences.
• Architect and implement robust, maintainable, and scalable codebase following best practices and design patterns.
• Stay updated with the latest Flutter developments, libraries, and best practices, and proactively introduce improvements to our development process.
• Work closely with QA engineers to ensure thorough testing and bug-free releases.
• Participate in architectural discussions, planning sessions, and technical design reviews.

Requirements:

• Bachelor's or Master's degree in Computer Science, Engineering, or related field.
• 5+ years of experience in mobile application development.
• 2+ years of hands-on experience with Flutter framework.
• Proficiency in Dart programming language.
• Strong understanding of object-oriented programming principles, design patterns, and data structures.
• Solid understanding of mobile app architecture, UI/UX design principles, and RESTful APIs.
• Experience with version control systems (e.g., Git) and agile software development methodologies.
• Excellent problem-solving skills and ability to troubleshoot complex technical issues.
• Excellent verbal and written communication skills.

What We Offer:

In recognition of your valuable contributions, you will receive an equity-based compensation package. Join our dynamic and innovative team in the rapidly evolving fintech industry and play a key role in shaping the future of Coincrowd's success.

The ideal candidate will be responsible for developing high-quality applications using Bubble.io, you will also be responsible for designing and implementing testable and scalable code.

Responsibilities

• Develop quality software and web applications using Bubble.io
• Accurately translate and interpret UI/UX designs from Figma into bubble.io including the configuration of responsive design parameters .
• Analyze and maintain existing software and Bubble.io applications
• Design highly scalable, testable code maintainable and well-documented Bubble.io applications
• Discover and fix programming bugs
• Extend Bubble.io front end capacity with custom HTML ,CSS, javascript
• Extend bubble.io's backend capacity by implementing plugins , API connections

Qualifications

• Bachelor's degree or equivalent experience in Computer Science or related field
• Development experience with programming languages
• Short course or equivalent experience with backend development languages (HTML, CSS , javascript)
• Short courses or equivalent experience with back-end development languages (e.g. NodeJS, Python)
• Short courses or equivalent experience working with databases (SQL, NoSQL) and APls.

Experience

•   Over 6 months full-time experience working with Bubble.io (you will be required to show your portfolio of work of demonstrating a deep knowledge of Bubble during the process)

•   One or more years of experience designing, implementing and maintaining Relational Databases

•   One or more years of experience building web applications (any language) or work in a technical business analyst or product leadership role

•   Client facing experience is highly regarded

Note: This is a full-time role based in Bangalore and will require you to work from the office.

Websites: www.rajivtalreja.com www.karanhasija.com www.quantumleap.co.in

Customer Support at Contlo

Contlo is a pioneering AI native marketing platform that empowers modern, fast-growing businesses to leverage their brand's generative AI Model for end-to-end marketing optimization. Our platform enables businesses to drive customer retention through personalised campaigns and automated customer journeys across various channels, including Email, SMS, WhatsApp, Web push, and Social media.

With Contlo's Brand AI ModelTM, businesses can orchestrate all their brand marketing activities by generating personalised marketing creatives and copies, creating behaviour-based customer segments, and auto-generating customer journeys. As the Brand AI ModelTM is utilized, it continuously learns, improving marketing outcomes and enhancing sales performance.

At Contlo, we are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services.

Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To succeed in this role, you should be an excellent communicator who can earn our clients’ trust. You should also be familiar with help desk software.

Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.

Responsibilities-

• ● Respond to customer queries in a timely and accurate way, via phone, email or chat
• ● Identify customer needs and help customers use specific features
• ● Analyze and report product malfunctions (for example, by testing different scenarios or
• impersonating users)
• ● Update our internal databases with information about technical issues and useful
• discussions with customers
• ● Monitor customer complaints on social media and reach out to provide assistance
• ● Share feature requests and effective workarounds with team members
• ● Inform customers about new features and functionalities
• ● Follow up with customers to ensure their technical issues are resolved
• ● Gather customer feedback and share with our Product, Sales and Marketing teams
• ● Assist in training junior Customer Support Representatives

Requirements and skills-

• ● Experience as a Customer Support Specialist or similar CS roles
• ● Familiarity with our IT SaaS industry is a must
• ● Experience using help desk software and remote support tools
• ● Understanding of how CRM systems work
• ● Excellent communication and problem-solving skills
• ● Multi-tasking abilities
• ● Patience when handling tough cases
• ● B.Tech/BCA degree 

Data Engineer JD:

• Designing, developing, constructing, installing, testing and maintaining the complete data management & processing systems.
• Building highly scalable, robust, fault-tolerant, & secure user data platform adhering to data protection laws.
• Taking care of the complete ETL (Extract, Transform & Load) process.
• Ensuring architecture is planned in such a way that it meets all the business requirements.
• Exploring new ways of using existing data, to provide more insights out of it.
• Proposing ways to improve data quality, reliability & efficiency of the whole system.
• Creating data models to reduce system complexity and hence increase efficiency & reduce cost.
• Introducing new data management tools & technologies into the existing system to make it more efficient.
• Setting up monitoring and alarming on data pipeline jobs to detect failures and anomalies

What do we expect from you?

• BS/MS in Computer Science or equivalent experience
• 5 years of recent experience in Big Data Engineering.
• Good experience in working with Hadoop and Big Data technologies like HDFS, Pig, Hive, Zookeeper, Storm, Spark, Airflow and NoSQL systems
• Excellent programming and debugging skills in Java or Python.
• Apache spark, python, hands on experience in deploying ML models
• Has worked on streaming and realtime pipelines
• Experience with Apache Kafka or has worked with any of Spark Streaming, Flume or Storm

Focus Area:

Key Responsibilities:

• Partner with the Business Process Owner(s) and Process Excellence Team members to develop a deep end-to-end understanding of processes targeted for automation and outline the impacted processes and business requirements
• Engage with cross-functional teams to develop business requirements documentation of the process to be automated in a manner that is understood by the business users and can be shared with RPA solution design and development teams
• Works with RPA & Technical Team members to facilitate the planning and execution of RPA and other Automation projects
• Work with Business Units to perform value analysis (ROI) for the processes
• Coordinate with the business and the RPA team to identify and provide support for solution designs for production issues and enhancements
• Identify scope, benefits, constraints, and risks for RPA automation initiatives, capture and document current state manual processes
• Identify and document best practices for ongoing RPA adoption
• Facilitate sessions with stakeholders to drive out requirements
• Consider change management implications for implementation of new RPA processes
• Deliver key business analysis artifacts, using best practices and tools, for the design, solution and execution of medium and large projects
• Document and diagram the existing environment and data-flows
• Gather non-functional requirements such as security, capacity performance and availability
• Act as a liaison between business and technical resources
• Recommend ‘to-be’ process map designs using Cross-functional flowcharts.
• Define configuration specifications and business analysis requirements
• Conduct Process diagnostics & opportunity identification
• Define requirements, creating user stories (if Agile) or BRD or Disaggregation sheets (for RPA)
• Help design, document and maintain system processes
• Creating Business Case and ROI which can be submitted for review and approvals

Qualifications

Essential Knowledge and Skills:

• Strong customer service focus with the proven ability to develop and maintain effective working relationships with team members, stakeholders and management.  Demonstrate strong collaboration across all levels of the organization
• Ability to work independently, with limited supervision, whilst participating fully as a member of the RPA team
• Effective Persuasive Communication including the ability to influence SMEs and business stakeholders toward change, automation and continuous improvement
• Knowledge of RPA technologies and spectrum of best practices with process automation and operational excellence
• Understand the needs of and support a company with global operations
• Ability to translate requirements into processes and controls
• Strong analytical skills, coupled with a logical, disciplined and structured approach to documentation and procedures
• Flexible and dynamic personality
• Excellent spoken and written communication. Assertive and confident raising action points with senior individuals
• Experience of working on major projects
• Experience/knowledge of a range of technical platforms and solutions
• Work with individuals to understand and build detailed process maps and business requirements documents
• Ability to rapidly grasp processes and identify potential RPA solutions
• Integrate leading practices on process discovery & mapping into the day-to-day delivery of business requirements documents
• Willingness to learn and become an expert in RPA and other Intelligent Automation solutions
• 2-5 years of experience supporting business process documentation with business owners and SMEs across multiple geographically disbursed teams
• A team player that is willing to learn and adapt in a high pace delivery environment
• Bachelor’s Degree in Engineering/ IT/ Data Sciences/ Business Administration or related fields

Desirable Knowledge and Skills:

• Experience working with automation software (e.g., Automation Anywhere, Blue Prism, UiPath)
• Experience in analyzing data to draw business-relevant conclusions
• Experience writing simple SQL queries for data analysis

• Extensive experience in developing Java EE application
• Hands-on experience working with Spring, Spring Boot
• In-depth knowledge of relational and NoSQL databases.
• Experience working with Java Web Services, RESTful services 
• Experience using Redis, Memcached or any other caching system
• Experience working with message brokers– preferably RabbitMQ
• Experience with infrastructure automation technologies like Docker, Kubernetes.
• Experience with build automation technologies like Maven, Gradle.