- Requirement gathering for web and app development projects
- Preparation of necessary docs(BRD, FRD, SOW, RFQ, NDAs, and POC) for the clients requirement.
- Drafting user stories, wire frames and project plans based on the requirements of the client
- Understanding the default software/applications products and services of Webkul and its functionalities(at the workflow level) for a personalized explanation of the same to the clients.
- Handling customers' pre-sales and post-sales queries over various communication mediums like calls/emails/Skype/ helpdesk/ social networking sites.
- Project assignment and being clients major communication for ongoing projects.
- Managing project delivery(It covers check of all the SOW points agreed)
- Assigning the technical queries/issues of clients to the technical departments.
- Preparing a full User guide(technical doc/content) of the products for Webkul’s products, Services, and customers in written and video format as well.
- Attending international as well as domestic seminars and conferences regarding the promotion of the products with the presentation.
- Market research of the products.
- Responsible for new partnerships of the organization, acting as a bridge between the client side and the organization.
- Full-time office job, No field work.
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We are seeking an experienced Senior React Developer with Node Engineer to join our team. The ideal candidate should have at least 7+ years of experience in building scalable web applications using NodeJS and a solid understanding of AWS services. The candidate should also have experience in designing and building large-scale distributed systems.
Responsibilities:
- Design and develop high-quality, scalable, and performant software solutions using NodeJS and AWS services.
- Collaborate with cross-functional teams, including product managers, designers, and other engineers, to identify and solve complex business problems.
- Design and develop large-scale distributed systems that are reliable, resilient, and fault-tolerant.
- Write clean, well-designed, and maintainable code that is easy to understand and debug.
- Participate in code reviews and ensure that all code is of high quality and adheres to best practices.
- Troubleshoot and debug production issues and work with the team to develop and implement solutions.
- Stay up-to-date with new technologies and best practices in software engineering and cloud computing.
Requirements:
- Bachelor's or Master's degree in Computer Science, Software Engineering, or a related field.
- At least 5 years of professional experience in building web-based applications using ReactJS and NodeJS.
- Strong experience with React frameworks, including Ant Design.
- Strong understanding of JavaScript, and experience with libraries such as Redux.
- Experience with HTML and CSS, and the ability to create responsive web applications.
- Experience with server-side frameworks such as Express and NestJS.
- Strong understanding of software engineering best practices, including agile development, TDD, and continuous integration and deployment.
- Excellent problem-solving and analytical skills, with the ability to identify and solve complex technical problems.
- Strong communication and collaboration skills, with the ability to work effectively in a team environment.
● Handle calls on leads generated for skin related services on our digital platforms. ● The initial call will be primarily a sales pitch followed by issue resolutions and query handling. ● Describe the services and USPs of the same and try to generate maximum conversions. Continuous follow ups with Potential clients ● Handle skin specific queries pertaining to our services. Overall Problem solving for patients and coordination as necessary. Handle any operations related activities that may be required. ● Tabulate and record responses from all channels on excel. Generate relevant reports from the same. ● Schedule appointments for clients and coordinate with the required therapist who shall visit the client ● Analyze quality of calls and strive for improvement.
• Maintain, update, and enhance ITSM environment including Incident, Request,
Problem, Change and Knowledge Management, Service Catalog, Service Portals,
SLAs, Discovery, and Integrations
• Participate in the implementation and configuration of other ServiceNow products
outside of ITSM to increase the adoption of the ServiceNow platform.
• Responsible for performing daily administration, issue resolution, and
troubleshooting of the ServiceNow platform.
Monitor health, usage, and overall compliance of ServiceNow and its applications.
To be the right fit, you will need:
• Minimum of 2 years of demonstrated experience in ServiceNow development and
configuration.
• Proficient in developing, integrating and maintaining applications using ServiceNow
Platform technology and tools.
• Understanding of and experience working with IT Service Management processes
(Incident, Problem, Change, Release, SLM, Service Catalog), PPM/ITBM
• Understanding of IT and business requirements with ability to develop, test, deploy
improvements, and update Manage and administer lists, filters, forms, platform
interfaces (to other data sources) and the data within tables, import sets and the
CMDB.
• Preferably certified in ServiceNow
● Build new features & align them with product-requirements
● Build new features & gamification experience throughout the application
● Ensure the best possible performance, quality, and responsiveness of the application
● Identify and correct bottlenecks and fix bugs
● Help maintain code quality, organization, and automatization