
Location - Hyderabad
Technical Expertise
Mandatory:
- Should be a team player with at least 8 years of provensystem administrator/pre-sales experience.
- Should have deep technical knowledge and real-world usage ofapplication and operating system environments.
- Should have strong knowledge of windows/Linux operatingsystems.
- Should have knowledge on networking concepts, network devices(VPN), security concepts (MFA), network protocols, filesystems & AAA.
- Should have strong knowledge in any one Desktop Virtualization Technologies (Citrix Apps & Desktop / VMware Horizon / WVD/ MS RDP etc.).
- Should be proactive, self-motivated and should be able to partnerclosely with the sales Account Manager.
- Should have ability to map customer’s requirement to thecompany product.
- Good to have expereince in RFP.
- Should be aware about Telugu, Hindi, Engilsh language.
- Should be able to articulate the advantages and disadvantages of the offerings based on real- world example.
- Should have the ability to conduct conversations with prospective clients and convey both technical and business merits of our solutions. Should be willing to travel to customer location based on requirement. Troubleshoot issues, resolve technical challenges, and ensure successful deployment and integration of the digital workspace solution. Collaborate with cross functional teams, including support, engineering, and project management, to address customer needs and concerns.
Role and Responsibilities:
- Learn & certify in on the Company's products.
- Post certification, one should be able to articulate anddescribe company products during presentations & white-boarding sessions with customer.
- Good knowledge of the competitive product mainly in VDI andVPN (remote access) domain.
- Should conduct interactive demonstrations remotely or physically.
- Pre-sales Account management and presentation.
- Solution Designing, sizing, and deployment of Accopsproducts and related 3rd party products.
- Prepare competitive study documents andarchitecture documents.
- Build, improve and maintain high standard of pre-sales andpost-sales support.
- Create knowledgebase around the product, including KBarticles, tutorial videos creation, FAQs, best practices documents.
- Manage customer expectations and demonstrate a strongfollow-up on customer’s inquiries.
- Give technical training to partner’s sales and pre-sales team.
- Industry Knowledge
- Understanding of industry trends, challenges, and best practices related to digital workspaces, remote work, and workforce transformation.
- Familiarity with compliance regulations, security considerations, and data privacy requirements in relation to digital workspace solutions.
- Good to have:
- Pre-sales experience in a Startup preferably in the VDI,VPN, MFA, MDM, Azure, AWS etc.
- Prior knowledge of Accops products.
- Knowledge in solution designing/ Solution architecture.
- Customer interactions at management level.
- Knowledge of windows server/windows
- 10/RDS license.
- Prior experience in drafting RFP and understanding about process in RFP and GEM portal
- Implementation of one or more of products mentioned in Technical skill requirement.

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About Us
We have grown over 1400% in revenues in the last year.
Interface.ai provides an Intelligent Virtual Assistant (IVA) to FIs to automate calls and customer inquiries across multiple channels and engage their customers with financial insights and upsell/cross-sell.
Our IVA is transforming financial institutions’ call centers from a cost to a revenue center.
Our core technology is built 100% in-house with several breakthroughs in Natural Language Understanding. Our parser is built based on zero-shot learning that helps us to launch industry-specific IVA that can achieve over 90% accuracy on Day-1.
We are 45 people strong with employees spread across India and US locations. Many of them come from ML teams at Apple, Microsoft, and Salesforce in the US along with enterprise architects with over 20+ years of experience building large-scale systems. Our India team consists of people from ISB, IIMs, and many who have been previously part of early-stage startups.
We are a fully remote team.
Founders come from Banking and Enterprise Technology backgrounds with previous experience scaling companies from scratch to $50M+ in revenues.
As a Site Reliability Engineer you will be in charge of:
- Designing, analyzing and troubleshooting large-scale distributed systems
- Engaging in cross-functional team discussions on design, deployment, operation, and maintenance, in a fast-moving, collaborative set up
- Building automation scripts to validate the stability, scalability, and reliability of interface.ai’s products & services as well as enhance interface.ai’s employees’ productivity
- Debugging and optimizing code and automating routine tasks
- Troubleshoot and diagnose issues (hardware or software), propose and implement solutions to ensure they occur with reduced frequency
- Perform the periodic on-call duty to handle security, availability, and reliability of interface.ai’s products
- You will follow and write good code and solid engineering practices
Requirements
You can be a great fit if you are :
- Extremely self motivated
- Ability to learn quickly
- Growth Mindset (read this if you don't know what it means - https://www.amazon.com/Mindset-Psychology-Carol-S-Dweck/dp/0345472322" target="_blank">link)
- Emotional Maturity (read this if you don't know what it means - https://medium.com/@krisgage/15-signs-of-emotional-maturity-38b1a2ab9766" target="_blank">link)
- Passionate about the possibilities at the intersection of AI + Banking
- Worked in a startup of 5 to 30 employees
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Role Description:
- Lister is actively engaged with client across digital transformation and engineering
- As a part of this engagement, you will be working with our clients on solution design and architecture, technology decisions, while co-ordinating technical efforts for the team
- As a Technical Lead:, You will need to collaborate with Solution Architects define technology
- roadmap, evaluate/recommend technologies, architect and design solutions, Work
- with other developers to oversee the development and implementation
- You will translate functional requirements from business stakeholders to the technical
- team for implementation
- You will need to troubleshoot design flaws and system bottlenecks
- You will have to be hands-on with code reviews and evaluate implementation for performance and scale
- Manage communication between our clients and internal teams in India and USA
- Coordinate with the offshore team to deliver projects across work streams, Identify risks, issues and blockers to progress and mitigate them for the team
- Rapidly gain an understanding of project requirements and drive execution
- Work with delivery team to ensure the highest quality of materials are being produced and all client needs are met.
Skills Required:
- Excellent understanding of backend and frontend components in the following stack: NodeJS, TypeScript, Javascript, ReactJS, multiple RDBMS and NoSQL databases like Postgres, MySQL, MongoDB Experience of working on AWS services (Lambda, Step functions, SQS, S3 SNS)
- Microservice design pattern is a must
- Experience in Docker, Kubernetes, containerization and CI/CD pipelines is preferable
- Experience in software development tools like Prettier, CodeCov, Snyk, etc..
- Excellent verbal and written communication skills; client facing and interpersonal skills; must be a listener, a presenter, and a people-person
- Experience in Designing scalable architecture systems for Node-based applications
- Ability to grasp complex implementations; Proven results of delivering client solutions
- Should have experience of working with offshore team
- Experience in working on large scale technology transformation projects for product companies is preferable
- Technology contributions to open source projects will be an added advantage
- Should have completed Certifications or training on AWS (AWS Solutions Architect), NodeJS, front-end frameworks.
Advanced proficiency in MEAN Stack (NodeJS, MongoDB, Express, Angular JS)
Proficiency and hands-on experience with one or more of the following: Backbone / Knockout JS / Ember JS / React JS
Knowledge of JQuery would be an added advantage
Thorough knowledge of software development best practices, including coding standards, code reviews, source control management, build process, continuous integration and continuous delivery
Thorough knowledge of Node.JS, MongoDB, Angular JS, Express JS and JavaScript
Ability to plan core architecture, and to enhance it from time to time
Strong analytical mindset to derive actionable analytics from data
Roles & responsibilities:
1. On-boarding senior level hiring across industries for short-term projects based on client requirements.
3. Day to day operational activities like interacting with the clients.
Prerequisites:
1. Excellent" Communication Skills
2. Must have experience in hiring using Naukri, Social media, LinkedIn etc.
3. Ability to work in time bound manner
4. Entrepreneurial DNA
5. Should work autonomously with minimal supervision
6. Strong negotiation skills, ability to keep multiple stakeholders in mind all the time
** Please excuse us if you don't have candidate-search experience.
Basic Qualification
MBA with 1 to 3 years of work experience
Why Should you work with us:
1. An environment where passion and youth combine to deliver a globally relevant platform
2. Personal growth with the company
3. Good-remuneration (depending on the candidate & relevant experience)
4. Performance-based incentive - in addition to the salary
Our offer:
-A salary in line with the market Standard
-Equity in the firm (Up to 0.5%)
-Excellent career growth opportunities with a very fast growing company
Regards,
Sapna

