Pre Sales Engineer

DevOps Engineer

We are looking for a hands-on DevOps Engineer to manage and scale our cloud infrastructure, Kubernetes-based microservice deployments, monitoring systems, and data engineering infrastructure.

The person will be responsible for building reliable, secure, scalable, and cost-efficient infrastructure using automation-first practices. This role is important for supporting a high-growth B2C platform where availability, deployment velocity, observability, security, and cost efficiency are critical.

Key Responsibilities

• Manage and automate cloud infrastructure using Terraform.
• Deploy, manage, and troubleshoot microservices on Kubernetes.
• Build and maintain CI/CD pipelines to ensure reliable, controlled deployments.
• Implement safe release practices, including rolling deployments, rollback, and zero-downtime deployments.
• Manage monitoring, logging, alerting, dashboards, and production runbooks.
• Support incident response, production debugging, RCA, and preventive action closure.
• Ensure infrastructure is scalable, secure, highly available, and cost-optimised.
• Support data engineering infrastructure, including ClickHouse, PeerDB, Airflow, Kafka, and related platform components.
• Maintain infra-level security controls, backups, disaster recovery, and access governance.

Required Skills

• Strong experience with Terraform, Infrastructure as Code, and AWS.
• Strong experience with Kubernetes, Docker, Helm, ingress, and autoscaling.
• Experience with CI/CD tools such as GitHub Actions, GitLab CI, Jenkins, ArgoCD, or similar.
• Experience with monitoring and observability tools such as Prometheus, Grafana, ELK/OpenSearch, New Relic, or similar.
• Good understanding of cloud networking, DNS, load balancers, VPC/VPN, SSL/TLS, firewalls, and WAF.
• Experience with Linux administration, shell scripting, and automation.
• Understanding of cloud security, IAM, secrets management, and access governance.
• Exposure to databases, queues, caches, and data infrastructure tools such as ClickHouse, PeerDB, Airflow, Kafka, or similar.
• Strong debugging and problem-solving skills during production incidents.
• Ability to work closely with engineering teams to improve deployment, monitoring, cost, and reliability. 

Wanna Make Travel Awesome? (And Score Some Equity While You're At It?)

We're Journey, a travel startup and our first product is travel eSIMs. Forget fumbling with SIM cards at airports – we're all about seamless connectivity, so travellers can focus on exploring, not stressing about data at such affordable rates. We believe we have built one of the best eSIM tech out there and product performance is superior. 

Now, India is calling, and we need YOU to lead the charge!

This ain't an average corporate gig. We're looking for an entrepreneur, hustler, a networker, a deal-maker extraordinaire to blow up our presence in India. You'll be the face of Journey eSIM in India.T his is a unique opportunity to play a pivotal role in shaping the future of our company in a dynamic and rapidly growing market. You will have the autonomy to build the business from the ground up, forge strategic partnerships, and establish our brand as a leader in the travel eSIM space.

Responsibilities:

Develop and execute a comprehensive business development strategy for India:

• Conduct thorough market research to identify key trends, opportunities, and challenges in the Indian travel industry.
• Define clear goals, objectives, and key performance indicators (KPIs) for business growth.
• Develop and implement tactical plans to achieve targets, including sales strategies, marketing initiatives, and partnership programs.

Identify and build strategic partnerships:

• Identify, target, and establish relationships with key players in the travel industry, including travel agents, online travel agencies (OTAs), tour operators, and travel technology providers.
• Negotiate and secure mutually beneficial partnership agreements that drive customer acquisition, revenue growth, and brand awareness.
• Develop and maintain strong relationships with partners to ensure long-term collaboration and success.

Explore new business opportunities:

• Continuously explore new avenues for growth and partnerships within the travel industry and related verticals.
• Identify potential opportunities to expand our product offerings or target new customer segments.
• Analyze and evaluate the feasibility of new business ventures and make recommendations to the leadership team.

Represent the company at industry events:

• Attend relevant industry conferences, trade shows, and networking events to promote our brand and generate leads.
• Build relationships with industry professionals and stay abreast of the latest trends and developments.

Manage and track business performance:

• Monitor key performance indicators (KPIs) to track progress towards goals and identify areas for improvement.
• Prepare regular reports on business performance, including sales figures, partnership activities, and market insights.
• Analyze data to identify trends, opportunities, and challenges, and make recommendations for adjustments to the business strategy.

Build and manage a high-performing team (future responsibility):

• As the business grows, you will be responsible for building and managing a team of business development professionals.
• Recruit, train, and mentor team members to ensure they have the skills and knowledge to succeed.
• Foster a culture of collaboration, innovation, and high performance.

Qualifications:

• Proven track record of success in business development or sales, preferably in the travel industry.
• Strong understanding of the Indian travel market and its key players.
• Exceptional communication, interpersonal, and relationship-building skills.
• Excellent negotiation and closing skills.
• Ability to work independently and take ownership of outcomes.
• Strong organisational and time management skills.
• Proficiency in English and Hindi (or other relevant regional languages).
• Bachelor's degree in business administration, marketing, or a related field.
• Tech-savvy and comfortable with digital tools and platforms.

Bonus Points:

Existing network of contacts in the Indian travel industry.

What You'll Do:

• First 15 Days: Immerse yourself in the Indian travel market, conduct extensive research, and map out key players and potential partners. Start building relationships with travel agents and OTAs.
• First 30 Days: Secure initial partnerships and pilot programs. Refine your business development strategy based on early learnings.
• First 45 Days: Achieve significant traction in customer acquisition and revenue generation. Begin exploring new business opportunities and expanding your network.

Benefits:

• Competitive salary
• Opportunity to earn equity in a high-growth startup.
• Be part of a dynamic and innovative team.
• Make a real impact on the company's success in India.
• Significant career growth potential as you will lead the India business.

• Create content marketing campaigns to drive leads and subscribers Use SEO best practices to generate traffic to our site
• Regularly produce various content types, including email, social media posts, blogs and white papers
• Actively manage and promote our blog, and pitch articles to relevant third-party platforms
• Edit content produced by other members of the team
• Analyze content marketing metrics and makes changes as needed
• Collaborate with other departments to create innovative content ideas

Position Overview:

This position is part of highly skilled fimrware team that do software board bring up of bare silicon for next generation products. In order to write system software for embedded electronic products, this position requires academic background in electronics engineering to understand hardware concepts such as digital logic, schematics, and microprocessor communications to develop effective embedded software.

Candidate should have complete knowledge of Software development cycle from architecture definition to the implementation.

Responsibilities:

• Must wear multiple hats from analyzing field and factory reported issues to software integration.
• Be a liason for troubleshooting and debugging complex systems and identifying the root cause.
• Develop detailed design documents and customer facing application notes for the system and IOT features for Mobile routers.
• Act as a product lead and be part of bigger team in software bring up.   
• Ability to work on Low level software such as bootloaders and understanding of low level functional blocks is a must.
• Work on Linux kernel and configuration.
• Write or port device drivers for Ethernet, USB, GPIO, LED, Bluetooth, Accelormeter, LCD and touch screen.
• Debug stability issues in data routing between WAN and LAN interfaces.
• Work with Software QA with test plan and execution.
• Work with Hardware team to identify and root cause stability problems.

Experience/Requirements:  

• Demonstrable knowledge of C, C++, Assembly programming skills
• Overall 10+ years of experience in embedded environment preferabily Linux.
• Board bring up proficiency with bootloaders and other low level software, must be very good with debugging techniques.
• Experience in TCP/IP networking is must for trouble shooting throughput and other traffic issues.
• Driver experience with I2C, SPI, UART, LCD, Ethernet, PCIe is a plus.
• Experience with low level debugging using JTAG.
• Experience with Makefiles, and build environments such as PTXDIST, Yocto and Buildroot.    
• Experience with version control such as git and svn.
• Good communication skills and team player.
• Ability to work independently and autonomously to meet deadlines, in a fast-changing environment.

Education:

Responsibilities:

• Participate and lead Business Requirements gathering, documentation of BRD and overall Solution design.
• Implementation of designed system in NetSuite and support to project team.
• Ensure the best practices implementation based on Industry standard.
• Need to be involved on Reviews, check feasibility of solution and functional fitment as per NetSuite and align customer expectations and NetSuite capabilities to ensure smooth project delivery.
• Prepare test cases of modules implemented, validate the deliverables before Client testing and UAT.
• Follow up with Client and Support for issue resolution.
• Documenting the resolution of issues and sharing with the internal team on ongoing basis.
• Interact with the key end users and business owners to map applications to standard business processes and conduct gap analysis
• Suggest process improvements based on the application capability and industry best practices
• Support all formal documentation of implementation and provide relevant functional inputs to technical team
• Contribute to the training and development of key NetSuite team.
• Support in Pre Sales, demos and estimates as an when required.
• Ensure weekly Client reporting and support to Project Management team.

Qualifications/Skills:

• Bachelor’s degree preferably in Engineering, MCA, MSC, or Accounting.
• Minimum 5 years’ experience in NetSuite with 8 to 10 years of end-to-end in NetSuite Implementation.
• Good knowledge of all NetSuite Modules with strong understanding of functional processes
• NetSuite Foundation / ERP Consultant certification preferred.
• Demonstrated experience in translating customer business requirements into workable business solutions, preferably on SaaS.

Skill Requirement:

• People working on implementation/support/development of enterprise reconciliations/cash & liquidity management/payment or core banking software in banks and financial institutions is a must
• Strong technical skills in MS SQL, PL/SQL, SQL Loader, Stored Procedures, (Reporting Service and Integration Service) is a must
• Expertise of any or all of these core areas (Payment systems, ATM, Credit Card, Cash & liquidity, Core Banking, Securities, Confirmations) is a must
• Solid analytical and technical skills with regard to Transaction Lifecycle Management and Fintech software applications
• Client facing experience and experience with international customers strongly preferred
• Self-motivating, able to assume responsibility and work autonomously in a professional manner
• Willingness to travel upto 60 percent
• Willing to join within 30-45 days
• Good organizational skills including the ability to meet deadlines

Broad Job Responsibilities:

• During the first year, focus will be on consultant’s training on the product (technical and functional capabilities) along with handling product support related activities.
• Once the consultant has demonstrated sound capabilities and understanding of the product and its functions, he/she will be engaged in implementation related activities.
• Implementation Consultants help ensure that Transaction Lifecycle Management software applications are implemented and configured in accordance with standard business processes and meet client requirements.
• Consultants work directly with our clients mostly banks and financial institutions and provide guidance, make suggestions on how to best implement the software to provide the most value.
• Implementation Consultants work with Project Managers and other functional departments during the implementation and configuration of software applications,
• Define, develop, and document business requirements to ensure customer needs are captured and delivered
• Author specifications based upon client requirements, including functional test cases, for use in configuring and developing solutions during implementation as well as in custom integrations with other products.
• Build productive customer relationships and take responsibility for customer satisfaction.
• Work independently to complete tasks on time and collaborate with others as part of a team.
• Maintain project deliverables and documentation that can be recreated and leveraged as intellectual capital.
• Support custom integrations to ensure final product meets customer requirements
• Support customer during user acceptance testing cycle by resolving issues, answering questions, and guiding them through the process
• Provide written and verbal status reports to management on project status
• Participate in internal initiatives, e.g., process improvement, product improvement, and identifying best practices
• Own a customer facing project

Additional Skills Preferred:

• Knowledge on technical skills like C, C++, Python Scripting, Web services would be an added advantage
• Familiarity on Shell scripting would be an advantage
• Knowledge on Scripting such as Perl is preferred.

Personal Characteristics:

• Excellent interpersonal, oral and written communication skills.
• Commitment to own personal development
• Self-motivated, approachable, patient and reliable
• Ability to work in a multi-cultural environment

Benefits:

• Excellent opportunity to hone banking process knowledge along with technical skills
• Opportunity to work with a global banking product
• Excellent career growth prospects
• Opportunities to travel

Educational Qualification:

• Bachelor’s degree is a must