Pre sales

As a Customer Support Representative, you will be the first point of contact for customers reaching out via IVR (inbound calls), chat, and email. You will be responsible for resolving customer issues within defined SLAs, delivering a high-quality customer experience, and proactively identifying upsell or cross-sell opportunities.

This role is performance-driven, with clear KRAs and KPIs focused on resolution speed, ownership, customer satisfaction, and proactive support.

Key Responsibilities

1. Customer Issue Resolution & Productivity:

• Handle inbound calls, chats, and email tickets professionally and efficiently.
• Ensure accurate ticket creation and categorisation in the CRM for every interaction.
• Resolve customer issues within defined SLAs (majority within 4 business hours).
• Maintain high First Contact Resolution (FCR) for IVR and quick First Response Time (FRT) for chat.
• Maintain high availability and responsiveness during assigned shifts.

2. Customer Experience & Satisfaction:

• Deliver a positive, empathetic, and solution-oriented experience on every interaction.
• Maintain high CSAT scores by setting correct expectations and closing issues completely.
• Ensure customers clearly understand the resolution provided before closing tickets.

3. Ownership & Accountability:

• Take end-to-end ownership of assigned tickets until closure.
• Avoid unnecessary escalations by resolving issues at first touch wherever possible.
• Proactively follow up on pending cases and ensure closure within SLA.
• Escalate only when required, with complete context and documentation.

4. Revenue Signals, Cross-sell & Proactiveness:

• Identify and share qualified upsell, cross-sell, or referral opportunities during customer interactions.
• Highlight relevant MyOperator products or features based on customer needs.
• Share opportunities clearly with the Account Manager via CRM or defined processes.

5. Process Adherence & CRM Hygiene:

• Follow defined support processes, workflows, and communication guidelines.
• Ensure accurate and timely updates in CRM for all tickets and interactions.
• Participate in new process rollouts, tool adoption, and team initiatives.

Skills & Competencies:

Must-Have Skills:

• Strong verbal and written communication skills (English required; Hindi/regional language is a plus).
• Customer-first mindset with problem-solving ability.
• Ability to multitask across calls, chat, and tickets.
• Comfortable working with CRM tools and support dashboards.
• Willingness to work in shifts, including weekends if required.

Good-to-Have:

• Prior experience in B2B SaaS, telecom, or customer support roles.
• Experience handling chat or omnichannel support.
• Basic understanding of CRM or cloud communication platforms.

Behavioural Expectations:

• Ownership-driven: sees problems through to closure.
• Process-oriented but customer-centric.
• Comfortable working with targets, SLAs, and scorecards.
• Open to feedback, coaching, and continuous improvement.
• Team player who collaborates well with TLs and Account Managers.

Software Engineer - Lending Platform

2 - 5 years Experience · Seed Stage · On-site preferred · Mumbai

What Neenv Is

Neenv is a fintech platform building channel finance infrastructure for MSME dealer networks in India. We sit between anchor companies and their dealer ecosystems, providing the credit technology layer while lending partners provide the capital.

The platform powers four supply chain finance products: Channel Financing, Working Capital Loans, Factoring, and Supplier Financing. The lending engine is configuration-driven. New products, rate changes, new anchors, new lenders -- config changes only.

What Problems Are We Solving

India runs on dealer networks. Hundreds of thousands of distributors, resellers, and stockists sit inside large corporate supply chains - buying from anchors, selling downstream, keeping markets liquid. These are creditworthy businesses. Their anchor relationships are essentially proof of cash flow. And yet they are chronically underfinanced.

Banks are too slow. Informal credit is expensive. The anchor relationship that makes a dealer viable is invisible to traditional lenders.

We are building the infrastructure to change that. A configuration-driven lending engine for channel finance - powering working capital credit to dealer networks at scale, with the anchor relationship as the underwriting signal.

Who You'll Be Working With

The founding team brings over 50 years of combined banking and channel finance experience. Founders with 25+ years each in client coverage, trade finance, risk management, and SCF sales across Standard Chartered and IDFC First Bank - having collectively managed over $1Bn in channel finance assets with sub-1% delinquency.

The CTO brings solid supply chain finance fintech experience with a product-first, AI-native approach to lending infrastructure.

You are not joining a first-time experiment. You are joining people who have spent careers building exactly what Neenv is now automating.

What Makes Your Role

We have a production lending infrastructure in place. It handles loan origination, repayment waterfalls, interest accrual, payment processing, ledger management, and multi-product configuration. You will own this platform end to end.

Understand the codebase end to end. Drive every config change, every extension, every integration. Be the person who can answer "can the system do X?" without waiting for anyone.

That is the first act.

The second act: we are building AI-native lending workflows. A credit decisioning agent that processes bureau reports, bank statements, GST data, and ITR. A collections agent that automates follow-up and escalation. Ops agents that handle accruals, month-end, lender reporting, and anomaly detection.

You will design this architecture from day one.

What Works Well Here

Someone who gets uncomfortable when they don't fully understand a system. Who reads error logs with curiosity. Who treats financial logic correctness as non-negotiable. Who can hold a product conversation and a technical conversation in the same breath.

If you have built something non-trivial and can explain every decision you made, that is the signal.

What You Need

• PHP and Laravel -- solid working proficiency
• Python -- working proficiency for AI agents, data processing, integrations
• SQL and relational database design -- financial data where a paisa-level rounding error is a production bug
• API design and third-party integration patterns -- REST, webhooks, handling flaky vendor APIs
• LLM and agent workflows -- curiosity or working familiarity. Strong signal if you have built with Claude, GPT, or any agent framework
• Fintech, NBFC, or any domain where data accuracy has real consequences

What We Are Offering

Fixed salary, competitive for early-stage fintech in Mumbai. Direct founder access. Ownership over a production lending system and the AI layer being built on top. For the right fit, a clear path to owning the entire technical stack as we scale.

We cannot offer a large team, defined career ladders, or a 500-person safety net. We can offer a genuinely hard problem, speed, and the chance to build something that matters from nearly the beginning.

🔧 Key Responsibilities:

Design, develop, and maintain Salesforce applications using LWC, Apex, and Visualforce

Configure Salesforce, build workflows, and automate business processes

Collaborate with cross-functional teams to deliver robust technical solutions

Troubleshoot and resolve Salesforce issues efficiently

Ensure top-notch code quality through best practices, testing, and documentation

✅ Mandatory Skills:

CPQ (Must have), General Salesforce Development (apex and LWC).

Strong in Apex, Triggers, SOQL/SOSL, and Salesforce configuration

Experience with Salesforce Integration & Deployment Tools (Change Sets, ANT, Git)

Solid understanding of Salesforce Security Model & Governor Limits

We are hiring BigCommerce Technical Lead ( Fulltime ) 

Job Summary:

We're seeking an experienced BigCommerce Technical Lead to join our team! As a technical lead, you'll oversee the design, development, and deployment of e-commerce solutions on the BigCommerce platform. You'll lead a team of developers, provide technical direction, and ensure the platform is optimized for performance, scalability, and security.

Responsibilities:

- Lead development efforts on BigCommerce projects

- Manage the BigCommerce platform, including customizations, integrations, and third-party applications

- Serve as technical lead for all BigCommerce projects

- Mentor and guide a team of developers

- Conduct code reviews to ensure adherence to best practices and coding standards

- Lead the design and development of custom BigCommerce themes, plugins, and extensions

- Implement advanced customizations, including API integrations and custom functionality

- Optimize and maintain existing BigCommerce stores

Qualifications:

- Deep expertise in BigCommerce development, including Stencil framework and custom theme/plugin development

- Strong proficiency in front-end technologies (HTML, CSS, JavaScript) and back-end development (PHP, Node.js, Java, etc.)

- Experience with RESTful API development and third-party integrations

- Familiarity with version control systems (e.g., Git) and CI/CD pipelines

- Knowledge of cloud services, serverless architectures, and performance optimization techniques

Summary:

Smart Joules is looking for a Chief Technology Officer (CTO) to drive the evolution of our technology platform (DeJoule) to make continuous energy optimization simple and profitable at scale. DeJoule is designed on the latest IOT and web technologies to continuously identify and correct for hidden inefficiencies in dynamic energy systems such as air conditioning and compressed air. It 1) collects data in real time from buildings and factories, 2) analyses real time and historical data using heuristic and machine learning algorithms to find hidden energy inefficiencies and optimum set points, and 3) continuously adjusts (controls) set points of various equipment installed in buildings and factories to minimize energy use. We are looking to build new capabilities in data-driven intelligence, user delight, universal compatibility and continuous optimization through full automation.

You will engage deeply with Smart Joules’ leadership and management team and customers to connect our software and its capabilities to our mission. The technology we build together will save 30% or more of the energy consumed in India’s most prominent buildings and factories that stand today and are yet to be built, and will displace the largest multi-nationals as the highest selling automation product in the Indian and other developing markets.

If you are passionate about stopping climate change, a believer in collaborative and multi-disciplinary innovation, capable of building and leading young and passionate technology teams, an expert in IoT and ready to commit yourself wholeheartedly to build the company that will manage the largest number of Joules in India by 2025, we’d like to meet you.

Overall Responsibilities:

• Build DeJoule into a product that can outcompete any other globally on automatic and continuous performance optimization at scale, user engagement and cost.
• Recruit, motivate, train and lead India’s #1 energy tech team.
• Strengthen the company culture around innovation and excellence so that DeJoule consistently remains ahead of the pack.
• Develop the company’s image as a global leader in the digital energy transition.

The Right Candidate:

• Is ready and hungry to work on the defining project of their professional career.
• Is able to cite specific experiences from their personal life and professional career where they have demonstrate that they have the ability to make tough decisions, to fight and win.
• Has 7+ years of experience building IOT & cloud technology platforms with mastery in System Design and Architecture, Database Administration, Data Structuring and Algorithms, Javascript frameworks (Angular.js, Node.js), AWS managed services (SNS,SQS, IoT core, Dynamo DB, Lambdas, Kinesis and others), Python and related technologies.
• Is humble and collaborative, with a deep-seated ambition to have a significant impact at a global scale.
• Has worked in a start-up or in start-up-like conditions with volatility, uncertainty, complexity and ambiguity.

About Smart Joules:

Smart Joules is India’s leading energy efficiency company on a mission to stop climate change by making continuous energy optimization simple and profitable at scalable for buildings and factories. We have pioneered the servitization model in the energy efficiency space in India and established leadership position in the healthcare industry with long-term projects in almost all states. Our clients are saving up to 70% in energy costs and have modernized their facilities with industry-leading technologies without making any up-front investments.

Led by an MIT/Berkeley Alumnus, an award-winning engineer from the Indian Navy, and a financial wizard, our team of 100+ professionals has a comprehensive set of capabilities spanning project development, design, financing, execution, cutting-edge IOT technologies, analytics and operations. We have won national and international awards, including recognition as a “Champion of Change” by the Prime Minister’s Office.

Our financial supporters include Asian Development Bank, Sangam Ventures, Max Ventures & Industries, Raintree Family Office, Echoing Green, Harvard University, TATA Trusts, David & Lucile Packard Foundation, TATA Cleantech Capital, Yes Bank, World Bank, SIDBI and some of India’s most prominent business families.

We like to work hard and play hard. Inspired by MIT’s motto “Mens et Manus”, we believe in using our minds and hands to develop and utilize technology for practical application. If you are curious to learn more about us, visit our LinkedIn page and the links we have posted.

• You understand career choices after college.
• You love connecting with people online/ on- phone (face to face too at times)
• Your ability to learn is off the charts and you are hungry for more
• You don’t believe in settling, you find ways to improve
• You have done some selling in the past and want to learn how to get great in sales
• You want to win always and find motivation in temporary
• Having a Mobile phone and Internet connectivity is a must
• Access to a quiet place within the WFH premise is a must
• If located outside of Delhi NCT, the incumbent must organise for a desktop/ laptop

Urgent Requirement for PHP CodeIgniter Developer

Exp : 3 to 5 Years

Location : Hyderabad

Skills Required : HTML,CSS,MYSQL,Core PHP, OOPS,MVC, API integrations
Frame works Knowledge Such as Codeignator,Yii

Knowledge On JavaScript, Jquery Customization, Basic knowledge Angualrjs

Cms Knowledge like Wordpress, Joomla

Need to have exprience on above skills

• React Js
• React - Redux
• redux - Thunk middleware
• Tailwind CSS / Saas
• HTML & CSS