International Outbound Voice Process (WFO-Kolkata)
Job description : (International Voice Process-US Region)
- Kindly go through the job description properly.
- It's a Work From Office (Salt lake Sector 5, Kolkata)
Time : 9PM-6AM (night shift) -it's a fixed shift
Workdays : Monday to Friday (only month's last Saturday is working, rest all are off)
Job description :
- Hiring Male Candidates for International Voice Process - Telecalling (Nightshift) IGLOBAL IMPACT ITES PVT. LTD. is hiring male candidates having experience in International Outbound Process for Kolkata location (US Shift).
Job Responsibilities :
- International Calling experience.
- Quick and attentive speaking with the clients.
- Convincing skills/International Sales skills.
- Transfer call to the supervisor after initial explanation.
- Achieving the monthly given targets.
- Customer Interaction
- Maintain fruitful relationships with clients and address their needs effectively.
Skills Required :
- Excellent Communication Skills in English
- Both Graduate/Undergraduate may apply.
- Should have experience in International Voice process & International Sales
- Exceptional Knowledge in Sales
- An enthusiastic and ambitious team player with an eye for detail and commitment
- Good planning and teamwork skills.
- Candidates who have experience in International BPO in outbound process are eligible.
Job Type: Full-time
Schedule:
- Fixed shift
- Monday to Friday
- Night shift
- US shift
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- North 24 Parganas, West Bengal: Reliably commute or planning to relocate before starting work (Required)
- Higher Secondary(12th Pass) (Preferred)
About IGLOBAL IMPACT ITES PVT. LTD.
About
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About us:
HappyFox is a software-as-a-service (SaaS) support platform. We offer an enterprise-grade help desk ticketing system and intuitively designed live chat software.
We serve over 12,000 companies in 70+ countries. HappyFox is used by companies that span across education, media, e-commerce, retail, information technology, manufacturing, non-profit, government and many other verticals that have an internal or external support function.
To know more, Visit! - https://www.happyfox.com/
Responsibilities:
- Build and scale production infrastructure in AWS for the HappyFox platform and its products.
- Research, Build/Implement systems, services and tooling to improve uptime, reliability and maintainability of our backend infrastructure. And to meet our internal SLOs and customer-facing SLAs.
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Bachelor's degree in Computer Science or a related field
At least 3 years of experience in frontend development, with a strong focus on React JS
Proficient in HTML, CSS, and JavaScript
Familiarity with Git and Agile development methodologies
Experience with RESTful APIs and integration with backend systems
Strong problem-solving skills and attention to detail
Excellent written and verbal communication skills
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Portfolio of previous work demonstrating proficiency in React JS
This is a full-time position with competitive salary and benefits. If you have a passion for frontend development and are highly skilled in React JS, we encourage you to apply for this exciting opportunity to join our team.
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Job Description
We are looking for an analytical, results-driven back-end developer who will work with team members to troubleshoot and improve current back-end applications and processes. The Back-end Developer will use his or her understanding of java language and tools to analyze current codes and industry developments, formulate more efficient processes, solve problems, and create a more seamless experience for users. You should have excellent communication, computer, and project management skills.
To succeed as a backend developer, you should be focused on building a better, more efficient program and creating a better end-user experience. You should be knowledgeable, collaborative, and motivated.
Back-end Developer Responsibilities:
- Compile and analyze data, processes, and codes to troubleshoot problems and identify areas for improvement.
- Collaborating with the front-end developers and other team members to establish objectives and design more functional, cohesive codes to enhance the user experience.
- Developing ideas for new programs, products, or features by monitoring industry developments and trends.
- Recording data and reporting it to proper parties, such as clients or leadership.
Participating in continuing education and training to remain current on best - practices, learn new programming languages, and better assist other team members.
- Taking lead on projects, as needed.
- Develop web applications and web services using Java Spring Boot, Spring Cloud Frameworks, AWS
Back-end Developer Requirements: - Bachelor’s degree in computer programming, computer science, or a related field.
- Fluency or understanding of specific languages, such as Java, Nodejs,React,JSON,PHP, or Python, and operating systems may be required.
- Strong understanding of the web development cycle and programming techniques and tools.
- Focus on efficiency, user experience, and process improvement.
We have multiple open positions for full-stack engineers to work with us on a cutting-edge eCommerce trade analysis platform.
Must have experience with:
- Typescript
- NextJS
- Firebase / AWS services
- Experience working on SaaS applications with a large codebase
Nice to have
- Tailwind
- DynamoDB
- Chart libraries such as ChartJS
Lead person responsible for maintenance, administration, and support of Sage500, Exact Globe,
IBM Planning and Analytics and IBM Cognos Controller. Experience in one or more is preferred.
Subject Matter Expert for each of the supported systems.
Responsible for managing service requests according to SLA, security management, COA
maintenance and configuration changes. Serve as escalation point for troubleshooting issues per
SLA.
Take an active lead in the continued evolution of Financial Systems landscape at
Provide timely, accurate, and complete responses to user inquiries.
Maintain user procedures, process maps, training materials and documentation. Conduct user
training.
Coordinate user acceptance testing and quality assurance standards for all supported systems.
Develop standard and custom reports to be used by Finance teams.
Work with other IT members and third party vendors to design, develop and maintain system
interfaces.
Responsible for audit control reporting.
Maintain discretion and confidentiality in all areas pertaining to data and proprietary info, both
internal or customer specific.
Skills Requirements:
5-7 years of experience supporting financial systems (SAGE, TM1, Controller are preferred)
Experience working with Exact or SAP is a plus.
Basic knowledge of accounting and financial processes is mandatory.
Advanced knowledge of Excel, with ability to analyze financial data.
Good problem-solving skills to independently identify problems and determine possible solutions.
Ability to work both independently and as a part of a team
Experience with development (ideally, but not limited to VBA, M, etc) would be an advantage.
Ability to communicate effectively in an international environment.
Education Requirements:
Bachelor's Degree in Management Information Systems, Information Technology, Computer Science,
or equivalent years of Systems Administration and Systems Analyst experience.
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee
to successfully perform the essential functions of this job. Individual will be required to sit and/or
remain stationary for extended periods of time. Individual will be required to type and/or operate a
computer and other office productivity machinery for extended periods of time. The worker is
required to have close visual acuity to perform activities such as: preparing and analyzing data and/or
documents; transcribing; viewing a computer terminal and/or extensive reading. The person in this
position may need to occasionally walk or otherwise traverse, stand, exert up to 10 lbs. of force to
push, pull, lift or otherwise move objects, bend, reach, kneel, and/or twist for minimal periods of time.
Employees should not attempt to lift, pull or push a load in excess of 50 lbs. without assistance. Care
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Are you an experienced, ambitious Software Developer looking for a challenging role where you can learn lots more?
We are looking for a motivated PHP Developer with skills in other PHP-based frameworks to come to join our fast-paced, fun, and rewarding agile team of professionals.
If you are passionate about technology, constantly seeking to learn and improve your skillset, then you are the type of person we are looking for!
We are offering superb career growth opportunities, great compensation, and benefits.
Software Developer duties and responsibilities
- Experience with PHP MVC frameworks (Laravel, CodeIgniter, Zend, Drupal etc.)
- Writing back-end code and building efficient PHP modules.
- Developing back-end portals with an optimized database.
- Troubleshooting application and code issues.
- Troubleshoot, test, and maintain the core product software along with the databases to ensure strong functionality and optimization.
- Contribute to all the software development phases.
- Develop and deploy the latest features that facilitate the relevant tools and procedures if required.
- Convey effectively with all task progress, evaluations, suggestions, schedules along with technical and process issues
Software Developer requirements and qualifications
- 1+ years of experience as PHP Developer, Software Developer, Web Developer, or related roles.
- Proficient in PHP, HTML5, JavaScript, JQuery Expert
- Experience with PHP MVC frameworks (Laravel, CodeIgniter, Zend, Drupal etc.)
- Experience in implementing the common 3rd party APIs such as Facebook, Google, etc.
- Knowledge of developing web services will be preferred.
- Should possess a passion for coding practices and best designs.
- User authentication and authorization between multiple systems, servers, and environments
- Experience with building restful JSON web services
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- Understanding of responsive design frameworks such as bootstrap
Perks & Benefits
- Work from home / Hybrid working model
- 5 days working
- Leave compensations
- Flexible working hours
- Exposure to the international market
- Medical Insurance