International Outbound Voice Process (WFO-Kolkata)

We are looking for a hands on engineer to design and develop on RtBrick's Full Stack. You will be part of a fast paced team responsible for delivering quality code for large complex systems requirements. Open communications, empowerment, innovation, teamwork and customer success are the foundations of the team with "Pay for Performance" culture. Thus, you set your own limits for learning, achievements and rewards.

Requirements

•  Experience in C , Data Structure and Algorithms and Python for testing
• Experience in design and development in any one of the Layer-3 Unicast routing protocols (e.g. BGP, IS-IS, OSPF), multicast routing protocols (e.g. PIM, IGMP, MSDP), MPLS signaling protocols (e.g. RSVP), Layer-3 VPNS, Layer2-VPNs or Access Protocols (PPPoE, DHCP)
• Experience with git based deployment environment and Linux tool chain
• Strong problem solving and software development/troubleshooting skills
• MSEE/CS or BSEE/CS with 2-8 years of related experience is required
• Strong written and verbal communication skills
• Able to plan and execute tasks with minimal supervision
• Team-player, can-do attitude, will work well in a group environment while being able to contribute well on an individual basis

Responsibilities

 Participate on a project team of engineers involved in the development of software stack, with emphasis in routing protocols. Design, and deliver a new kind of software and features for Bare Metal Hardware. You will be exposed to design methodologies like finite state machines, schema driven code generation, Just-in-time compilers and various in-house as well as open-source tools and libraries. Write complete functional and design specs independently. Write portions of product spec. Lead development of subsystems. Design & Develop large portions of software independently and rapidly.

Responsibilities:

•   Collaborate with the development team to design and implement new features for our iOS applications using Swift.
•   Write clean, maintainable, and efficient code under the guidance of senior developers.
•   Assist in translating UI/UX designs into high-quality code.
•   Participate in debugging and troubleshooting to identify and fix bugs.
•   Write unit and UI tests to ensure code quality and robustness.
•   Contribute to code reviews to learn from and share knowledge with the team.
•   Stay up-to-date with the latest iOS development trends, tools, and best practices.
•   Work with version control systems like Git.
•   Communicate effectively with team members regarding progress, challenges, and ideas.

Required Qualifications:

•   Basic understanding of Swift programming language concepts.
•   Familiarity with the iOS SDK (UIKit and/or SwiftUI).
•   Experience with Xcode IDE.
•   Fundamental understanding of mobile development concepts (e.g., view life cycles, memory management, networking).
•   Basic knowledge of version control using Git.
•   Strong problem-solving skills and attention to detail.
•   Excellent communication and teamwork skills.
•   A strong desire to learn, grow, and take on new challenges in iOS development.
•   Bachelor's degree in Computer Science, Engineering, or a related field, OR equivalent practical experience demonstrated through projects or portfolio.

Preferred Qualifications (Nice-to-Haves):

•   Familiarity with RESTful APIs and JSON to connect iOS applications to back-end services.
•   Understanding of common architectural patterns (e.g., MVC, MVVM, VIPER).
•   Experience with dependency managers (e.g., CocoaPods, Swift Package Manager).
•   Exposure to Agile/Scrum development methodologies.
•   Personal projects or contributions to open-source projects (please provide links if available, e.g., GitHub profile).
•   Basic understanding of automated testing frameworks (e.g., XCTest).

Oversee the sales process to attract new clients.

Work with senior team members to identify and manage risks.

Maintain fruitful relationships with clients and address their needs effectively.

Prepare and deliver pitches to potential investors.

Foster a collaborative environment within the organization.

Transfer call to the supervisor after initial explanation.

SKILLS:

Excellent spoken English.

Both Graduate/Undergraduate may apply.

Ability to develop good relationships with current and potential clients.

Excellent communication skills.

Knowledge of productivity tools and software.

Ready to work in Nightshift.

About Thriving Springs:

Have you ever wondered, what does it take to succeed at the workplace ? Is it only technical skills or do behavior skills also play a role ?

Research suggests that 85% of job success depends on soft and behavioral skills and this is where Thriving Springs plays a critical role by helping organizations, teams and individuals build these skills and unlock their highest potential and achieve an all round success. It does this by assessing current levels of soft and behavioral skills and then helping in growing them through Thriving Springs’s innovative smart platform that combines the power of emotional intelligence (EI) with artificial intelligence (AI) and machine learning (ML).

Why join Thriving Springs?

While there are many companies, however, companies that are built with a clear purpose and mission to take humanity forward are rare. Thriving Springs - An Edtech startup is one of the pioneers in driving human productivity, fulfillment and success forward through empowering millions of working professionals globally with soft and behavioral skills and assisting them in the flow of work. Thriving Springs is leading a worldwide and purpose-led movement to drive success at the workplace and we invite you to join this fun and adventurous journey with us.

Culture, Rewards and Benefits:

A great culture is created when everybody in the company has great opportunities, creates meaningful impact and contributes to the good of society - Larry Page - Founder - Google

The founders of Thriving Springs come from Google and have built a Google-like culture within Thriving Springs where every team member experiences freedom and autonomy to pursue their ideas that have a deep impact and will shape the future of workplace learning. The culture at Thriving Springs is deeply rooted in emotional intelligence where there is an emphasis on collaboration, empathy and winning together as one team.

The candidate will receive an attractive total compensation package including a competitive fixed salary, performance bonuses and ESOPs translating into non-incremental gains as the company grows into a potential unicorn. In addition, every member will receive medical and health insurance.

Location: Hyderabad, India

Qualifications:

BTech/BE in computer science, electrical, electronics or related fields 5+ years of full stack design and development experience High emotional intelligence, empathy and collaborative approach. Experience in Angular Javascript frameworks, CSS, HTML5, NodeJS, ExpressJS, MongoDB to handle full stack web development. Experience with developing rich dynamic front end applications using Angular and CSS frameworks like BulmaCSS, Angular Material, Bootstrap, etc. Knowledge of GraphQL would be an added advantage. Knowledge of Cloud services like AWS, Heroku, Azure is preferable. Should be a quick learner to keep up with the pace of the ever changing world of technology as the candidate will get excellent exposure to the latest and trending Cloud based Saas technologies and best practices while working with varied customers based across the globe.

Responsibilities:

Develop web applications covering end to end software development life cycle right from writing UI code using Angular to backend API code using NodeJS and managing databases like MongoDB, MySQL, etc. Involved in full stack code management from Git check-ins to running automated builds and deployments using DevOps practices to deploy to public cloud services like AWS, Azure, Heroku, etc. Handling full-stack web development workflow right from front end to backend to CI/CD workflows. Design and Develop the tech architecture and work closely with CEO and CTO of the company Drive and guide with work of other engineers on the team

This is a leadership role and candidate is expected to wear multiple technical hats including customer interactions and investor discussions

• Identifying opportunities for new business development through following up on leads and conducting research on target clients.

• Connecting and handling potential clients via inbound/Outbound phone calls, emails, walk-ins.

• Developing and executing sales plans to meet and exceed monthly and quarterly sales goals.

• Identifying new revenue opportunities.

• Building business relationships with current and potential clients.

• Developing and executing sales and marketing strategies to grow business.

• Achieving sales goals applying sales techniques.

• Bachelor’s Degree in Business, Marketing, or similar field.

• Minimum of 0-3 years of experience in sales, business development or similar role.

• Passion for sales.

• Excellent verbal and written communication skills.

• Must possess strong customer service skills.

• Ability to develop good relationships with current and potential clients.

We are looking for MERN stack experts with strong development, analytical and architecture designing experience for our Product development company - SyndicationPro.

Exp Required: 3 - 6 years
Job Location: Remote
Notice Period: Immediate to Max 30 days only

About the Organization

SyndicationPro is a fast-growing Start-up in Fintech market. It’s an Investor Management Platform for SaaS Companies. It is the most efficient real estate fundraising software that delivers all the tools needed to raise capital faster and manage investors all in one place. 

Why this Role?

This role provides you the opportunity to truly accelerate your engineering career by giving you a front line seat on a Rocketship product. Our fintech product has grown by 10x over the last year and we are expecting that growth to continue for the foreseeable future. The leadership team is committed to making massive investments in its technology and people. Given the growth of the product, individuals will have opportunities to move into leadership roles.

Job Description:

Roles & Responsibilities:

1. You have to perform full stack development activities using MERN Stack
2. Ability to translate UX Designs into functional web apps using React JS
3. Technical architecture design along with system architect and product manager
4. Writing effective business logic (using Rest API or GraphQL API)
5. Algorithm design for system modules
6. Database design for scalable and secure system using NoSQL (MongoDB) or RDBMS (MySQL or PostgreSQL)
7. POC development with other engineers
8. Efforts estimations with Product Manager and Engineering Head
9. Test software to ensure responsiveness and efficiency
10. Writing Unit testing for robust system
11. Technical documentation

Requirement & Skills:

1. Bachelor’s degree in computer sciences or equivalent stream. PG is good to have
2. Strong Knowledge of algorithms and data structures
3. Hands on experience in MERN stack (MySQL or PostgreSQL would be plus)
4. Hands on experience to develop Rest/GraphQL API using Node.js with Typescript.
5. Hands on experience on AWS services (EC2, SQS, SES, Lambda).
6. Fundamentals of Docker/Containerized application development would be plus
7. Experience working with US Stakeholders is a Must
8. Experience and Exposure working with different projects and business models will be an advantage
9. 3+ years of experience as Full Stack Development (MERN stack)
10. Experience in SaaS product development would be a plus
11. Experience in other JS frameworks like Next.JS, React Native/Expo would be plus

Job Function – Quality Director

Specialization – Quality

Industry - BPO

Salary Increment - As per company policy

Experience - Minimum 2 years as Sr. Manager – Quality / Preferred  director role

Level – L 5

Location - Gurgaon

Key Skills

• Ability to motivate and inspire new & existing Team mates
• Must have a strong eye for detail and a thorough understanding of client expectations
• Must display positive energy, service oriented attitude towards all teammates.
• Strong managerial, organizational, prioritization and leadership skills
• Solid language fluency required (enunciation, clarity and professionalism)

Job Description:

This role is responsible for:

• Client interactions
• Manage and develop improvement plans in liaison with other department(s)
• Effective resource utilization
• Meeting & exceeding defined KPIs
• Able to motivate team members.
• Manage Quality Team member and help them in performance improvement
  • Effective resource utilization
  • Meeting & exceeding defined KPIs
  • Able to motivate team members
  • Initiate KPI projects, Automation project, CJMs

• Initiate metric improvement activities/projects
• Has lead & mentored process improvement projects and demonstrated significant benefits (Tangible/Non Tangible)
• Assures effective process and policy mechanisms are in place
• Develops and assures compliance with the Service Level Agreements between internal and external customers
• Assures confidentiality and integrity of data
• Assures implementation of compliance with the Information Technology Standards (System checks, whitelist)
• To oversee risk management activities across the Program
• Developing, establishing, and maintaining an effective system-wide compliance and ethics program designed to prevent, monitor, detect, and respond to non-compliance and recommend corrective actions to fully meet regulatory requirements.  This includes a system of education and training to promote compliance awareness.
• Identify and address compliance gaps (issues or processes where compliance risk exposure exists or accountability is not clear), particularly where such issues involve more than one functional unit.
• Create and manage all reporting requirement for the program for both internal and external requirements
• Coach Technical Support Executives on the evaluations done
• Run analysis on contact evaluations and highlight trends
• Coach agents based on evaluation trends to improve their technical capabilities
• Use trends to identify training needs and developing action plans
• Help technical support executive to understand appropriate troubleshooting approach
• Participate in calibration sessions with Quality/Operations
• Maintain current understanding of program strategies
• Support management focus on review of key drivers, metrics and operational processes that drive KPI results
• Demonstrate commitment to program internal customer satisfaction

Desired Candidate Profile:

• Graduate or post graduate degree/diploma (10+2+3) in a any stream
• Excellent command over English (Verbal & Written)
• Min 2 years as Quality Sr. Manager / or director role with domain expertise
• Min 6 - 8 years of overall experience in Quality function
• Minimum 8 - 10 Years of total Experience in handling BPO business
• Basic Computer skills required
• Working knowledge of Excel, Power point, Excel Understanding of Ops Reports and MIS
• Should have basis knowledge on statistical knowledge

• Lead and direct UI team of user experience designers, UI software engineers and graphic designers.
• Design portal-style UI framework, modular and its API interfaces.
• Design intuitive look, innovative plus feel of next-generation UI.
• Collaborate with clients, product management as well as UI team.
• Design entire technical architecture of UI portal framework along with pluggable modules.
• Perform closely with customers, product management, graphic designers plus usability experts to present compelling user experience.