International Outbound Voice Process (WFO-Kolkata) at IGLOBAL IMPACT ITES PVT. LTD. · Kolkata · 0 - 5 years · ₹1L - ₹2.4L / yr · Profitable · Posted 9 Nov 2023

International Outbound Voice Process (WFO-Kolkata)
Job description : (International Voice Process-US Region)
- Kindly go through the job description properly.
- It's a Work From Office (Salt lake Sector 5, Kolkata)
Time : 9PM-6AM (night shift) -it's a fixed shift
Workdays : Monday to Friday (only month's last Saturday is working, rest all are off)
Job description :
- Hiring Male Candidates for International Voice Process - Telecalling (Nightshift) IGLOBAL IMPACT ITES PVT. LTD. is hiring male candidates having experience in International Outbound Process for Kolkata location (US Shift).
Job Responsibilities :
- International Calling experience.
- Quick and attentive speaking with the clients.
- Convincing skills/International Sales skills.
- Transfer call to the supervisor after initial explanation.
- Achieving the monthly given targets.
- Customer Interaction
- Maintain fruitful relationships with clients and address their needs effectively.
Skills Required :
- Excellent Communication Skills in English
- Both Graduate/Undergraduate may apply.
- Should have experience in International Voice process & International Sales
- Exceptional Knowledge in Sales
- An enthusiastic and ambitious team player with an eye for detail and commitment
- Good planning and teamwork skills.
- Candidates who have experience in International BPO in outbound process are eligible.
Job Type: Full-time
Schedule:
- Fixed shift
- Monday to Friday
- Night shift
- US shift
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- North 24 Parganas, West Bengal: Reliably commute or planning to relocate before starting work (Required)
- Higher Secondary(12th Pass) (Preferred)

About IGLOBAL IMPACT ITES PVT. LTD.
About
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We are looking for a Sales Intern - immediate Joiner.Internship Duration 6 Months - you will be paid incentives & commissions. Stipend to be paid quaterly INR 6000/- subject to performance.
Details
- Handle customer's inbound and outbound calls. Solving queries, telling them about products/offers/services
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets
Minimum Requirement:
- Good Communication Skills
- Good Problem-solving skills over the call
- High energy level
Apply here - https://forms.gle/8skDXQdt3Wt65shS9
Role Description:
The role is a full-time, on-site position based in our HSR Layout, Bengaluru office. The tele sales professional will conduct outbound and inbound calls to engage potential and existing clients, present Life Designer’s services, and convert leads into opportunities.
Day-to-day tasks include understanding client needs, explaining service offerings, updating CRM records, and following up on prospects to close sales. The role also involves coordinating with internal teams, providing clear communication to clients, and maintaining high standards of customer experience.
Qualifications:
- Strong Sales skills with the ability to generate leads, pitch services, and close deals over the phone.
- Excellent Communication abilities, including clear verbal communication, active listening, and professional phone etiquette.
- Customer Service and Customer Support skills to handle inquiries, resolve basic issues, and build long-term client relationships.
- Experience in Training or a willingness to learn sales scripts, product knowledge, and tele sales best practices.
- Proven experience in tele-sales, inside sales, or a similar client-facing role, preferably in tech, digital, or service industries.
- Comfort using CRM tools, call tracking systems, and basic productivity software.
- Ability to work in a fast-paced environment, meet targets, and manage multiple leads simultaneously.
Minimum educational qualification: A high school diploma; a bachelor’s degree in business, marketing, or related fields is an advantage.
Job Title: Telecaller (1+ Years' Experience)
Job Summary: We are looking for a proactive and result-oriented Telecaller with at least 1 year of experience to handle outbound and inbound calls, generate leads, and maintain strong customer relationships.
Key Responsibilities:
- Make outbound calls to potential and existing customers to inform them about products/services.
- Handle inbound inquiries and provide accurate information.
- Generate and qualify leads and schedule follow-ups.
- Maintain a database of customer interactions and update CRM systems regularly.
- Achieve daily/weekly/monthly calling and conversion targets.
- Address customer queries and resolve concerns professionally.
- Coordinate with internal teams for smooth customer handling.
Requirements:
- Minimum 1+ years of experience as a Telecaller or in a similar role.
- Excellent communication in English.
- Ability to handle rejection and remain motivated.
- Basic knowledge of MS Excel/CRM tools.
- Strong convincing and negotiation skills.
Job Description – Sales Executive (Inside Sales)
Job Title: Sales Executive – Inside Sales (Server Sales)
Experience: Freshers
Location: Noida (Work from Office)
Employment Type: Full-Time
About the Role
We are looking for enthusiastic and confident Sales Executives to join our growing team. This is a Sales role where you will be responsible for selling server solutions to potential customers through phone calls. If you have excellent communication skills, enjoy interacting with people, and are passionate about building a career in sales, we'd love to hear from you.
Note: All sales activities will be conducted from the office through calls and online communication.
Key Responsibilities
- Connect with prospective customers through outbound calls.
- Understand customer requirements and recommend suitable server solutions.
- Explain product features, pricing, and benefits in a clear and professional manner.
- Build strong relationships with potential customers and address their queries.
- Follow up with leads to convert them into successful sales.
- Achieve daily, weekly, and monthly sales targets.
- Maintain accurate records of customer interactions and sales activities.
- Coordinate with internal teams to ensure a smooth customer onboarding process.
- Stay updated on the company's products and industry trends.
Eligibility Criteria
- Bachelor's degree in any discipline.
- Freshers are encouraged to apply.
- Candidates with up to 1 year of experience in Telecalling, Inside Sales, Customer Support, or Sales will be preferred.
Required Skills
- Excellent verbal communication skills in English and Hindi.
- Strong convincing and negotiation skills.
- Positive attitude with a customer-focused approach.
- Confidence in speaking with customers over the phone.
- Basic computer knowledge and familiarity with MS Office.
- Ability to work in a target-driven environment.
- Quick learner with a willingness to understand technical products.
What We Offer
- Competitive salary with attractive performance-based incentives.
- Comprehensive product and sales training.
- Career growth opportunities in the IT sales industry.
- Supportive and collaborative work environment.
- Opportunity to develop communication, negotiation, and sales skills.
Why Join Us?
- No field visits – complete office-based Inside Sales role.
- Excellent opportunity for freshers to start a rewarding career in sales.
- Hands-on training and continuous learning.
- Fast-paced environment with opportunities for career advancement.






