International Outbound Voice Process (WFO-Kolkata)

AFS Operations

·         70% office and 30% site work.

·         End-to-end call coordination and follow-ups.

·         We will get candidates from construction or manufacturing industry.

Designation : Executive – Aftersales (AFS) – Operations

Department : Aftersales Service (AFS) – Operations

Reporting to : Assistant / Senior Manager – Operations

Department Head : Senior Manager – Operations

�� Role Summary

The Executive – AFS Operations is responsible for execution, coordination, and closure of Aftersales Service

jobs including service visits, repairs, AMC/PMC activities, and material movement. The role ensures timely

deployment of technicians, accurate job documentation, coordination with commercial and billing teams, and

adherence to safety and quality standards. This position plays a critical role in on-time job completion and

billing readiness.

�� Education & Skills

• Diploma / Graduate in Mechanical / Electrical Engineering

• 1–3 years of experience in service operations or site coordination

• Basic understanding of service workflows, job cards, and safety norms

• Proficient in emails, Excel, WhatsApp coordination, and basic CRM usage

• Strong coordination skills, problem-solving ability, and discipline

�� Key Responsibilities

�� Job Planning & Execution

1. Receive approved Sales Orders (SO) / work instructions from AFS Commercial

2. Plan service execution schedules in coordination with clients

3. Deploy technicians as per job requirements and skill set

4. Ensure technicians report on time to site and start work as scheduled

5. Monitor daily job progress and site status

��‍�� Technician & Site Coordination

1. Allocate manpower, tools, and consumables as required

2. Coordinate with stores for spares or material dispatch

3. Ensure technicians follow safety procedures and site protocols

4. Handle site-level issues and escalate when required

Job Description - JD & KPIs

5. Approve technician attendance and service completion details

�� Documentation & Billing Support

1. Ensure accurate job card entries (service details, dates, signatures)

2. Collect signed job cards, acknowledgments, and completion certificates

3. Verify GRNs, delivery challans, and service reports

4. Share complete and verified documents with AFS Commercial for billing

5. Ensure zero discrepancies in job documentation

��️ CRM Updates & Reporting

1. Update job execution status daily in CRM

2. Close jobs in CRM post completion with all supporting documents

3. Maintain execution tracker (job-wise, technician-wise)

4. Report delays, site issues, or client concerns to seniors immediately

5. Support audits by providing execution records when required

�� Stakeholder Coordination

1. Coordinate with AFS Commercial for job scope clarification

2. Liaise with finance for billing-related clarifications

3. Coordinate with safety team for audits or site compliance

4. Support client communication regarding service schedules and closures

5. Assist seniors in resolving escalated operational issues

�� Key Performance Indicators (KPIs)

• On-time job execution as per committed schedule

• Zero rework due to operational or documentation errors

• Timely submission of billing-ready documents

• CRM job closure accuracy and timeliness

• Client satisfaction and minimal escalations

�� Career Progression Pathway

Job Description - JD & KPIs

Page 3 of 3

Level Title Key Criteria for Progression

Entry Executive – AFS Operations Timely execution, accurate documentation, discipline

Level 1 Senior Executive – Operations Handling multiple sites, technician planning

Level 2 Assistant Manager – Operations Independent site ownership, client handling

Level 3 Manager – Operations Team management, regional operations control

�� Growth Factors

Area Indicator

Execution Discipline Jobs completed within planned timelines

Documentation Accuracy Zero missing or incorrect job records

Coordination Smooth inter-departmental communication

Escalation Readiness Issues escalated within 24 hours

Learning Curve Independent handling of jobs within 2–3 months

�� Evaluations

Quarterly evaluations will be conducted by the Department Head, with HR involvement as required, based on

performance against KPIs, documentation quality, and operational discipline.

Responsibilities:

• Design and develop strong analytics system and predictive models
• Managing a team of data scientists, machine learning engineers, and big data specialists
• Identify valuable data sources and automate data collection processes
• Undertake pre-processing of structured and unstructured data
• Analyze large amounts of information to discover trends and patterns
• Build predictive models and machine-learning algorithms
• Combine models through ensemble modeling
• Present information using data visualization techniques
• Propose solutions and strategies to business challenges
• Collaborate with engineering and product development teams

Requirements:

• Proven experience as a seasoned Data Scientist
• Good Experience in data mining processes
• Understanding of machine learning and Knowledge of operations research is a value addition
• Strong understanding and experience in R, SQL, and Python; Knowledge base with Scala, Java, or C++ is an asset
• Experience using business intelligence tools (e. g. Tableau) and data frameworks (e. g. Hadoop)
• Strong math skills (e. g. statistics, algebra)
• Problem-solving aptitude
• Excellent communication and presentation skills
• Experience in Natural Language Processing (NLP)
• Strong competitive coding skills
• BSc/BA in Computer Science, Engineering or relevant field; graduate degree in Data Science or other quantitative field is preferred

About Analyticsliv:

We are a Google Partner Agency & Google Tag Manager Certified Partner that believes that when the right set of people forms a team they can achieve formidable things. India's Digital industry is going to grow 10-fold in the next 5 years and we intend to play a strong role in that growth. If you think you have the potential to pace up with a fast growth process driven organization, we are waiting to hear from you.

Requirements:

• Bachelor's degree in Marketing or a related business or technology field
• Experience with Google Analytics 4 reporting in depth (default & custom) & Universal Analytics
• Extensive digital expertise including digital measurement and associated data and technology platforms
• In depth knowledge of the Google Analytics KPIs
• Ability to identify data quality issues, navigate multiple data sources, and work to resolve data quality issues.
• Ability to create impactful dashboards using Data Visualization tools
• Experience analysing web analytics data
• Strong analytical skills with high attention to detail
• Excellent verbal and written communication skills

Perks:

• Exposure to global brands and large-scale campaign management.
• Supportive and growth-oriented work culture.
• 5 Days working
• Flexible working hours
• Mediclaim working hours
• Maternity Leave benefits
• Paternity Leave benefits
• Birthday Leave benefits
• Yearly Performance Incentives
• Bereavement Leave 

Overview

We at PEMS digital aim to create a smarter, greener tomorrow for you, with your expertise. All of us are guided by

finding and employing efficient data handling to push the frontiers of human engagement, whether it be with

infrastructure, mobility, logistics or the myriad of other industries we hope to expand into. We believe in visualizing

the technology of tomorrow today, and thus, priorities the attitudes of collaboration, creation and adaptability to

create an ecosystem that will foster talent.

Role Overview:

We are seeking a dynamic and motivated Presales (Inside Sales) Intern to join our team for a 3-month internship.

This role is perfect for individuals looking to gain hands-on experience in sales processes, client engagement, and

lead generation

Key Responsibilities:

 Conduct market research to identify potential clients and key decision-makers.

 Assist in lead generation and prospecting activities using various tools and platforms.

 Reach out to prospects via calls, emails, and social media to introduce company products/services.

 Support the sales team in preparing proposals, presentations, and sales collateral.

 Schedule meetings and product demos for the sales team.

 Maintain and update CRM systems with accurate lead and customer information.

 Collaborate with marketing to align lead generation efforts with campaigns.

 Track and report on outreach and lead generation metrics.

Qualifications:

 Pursuing or recently completed a degree in Business, Marketing, Sales, or a related field.

 Strong communication and interpersonal skills.

 Basic understanding of sales principles and customer relationship management.

 Self-motivated, goal-oriented, and eager to learn.

 Ability to multitask and manage time effectively.

What You'll Gain:

 Hands-on experience in presales and inside sales processes.

 Exposure to sales tools and CRM platforms.

 Opportunity to develop client engagement and communication skills.

 Mentorship and guidance from experienced sales professionals.

 A chance to convert the internship into a full-time role based on performance.

Position Overview:

We are seeking a skilled CNC Programmer to create, test, and optimize CNC programs for precision parts. This role requires expertise in CNC programming, machining processes, and teamwork with engineering and production teams.

Key Responsibilities:

• Create machine tool paths using CAM software for milling, turning, and other operations.
• Prioritize and manage workloads to minimize downtime and delays.
• Collaborate with engineers to optimize designs and machining processes.
• Troubleshoot machining, tooling, and programming issues.
• Support machine operators with setup, operation, and CNC maintenance.
• Perform quality checks to ensure compliance with specifications.
• Follow safety, quality, and company policies

Responsibilities and duties:

• 2 years of experience as a CNC programmer and CAM programmer in a manufacturing environment, with proficiency in CAM software and CNC machining processes.
• Minimum Qualification: ITI, Diploma in Mechanical or Equivalent.
• Shall be having knowledge of CAM programming
• Shall be looking into CNC & Mould Department

Responsibilities include:

1. Designing, developing & deploying the product

2. Work as part of a team to build React Native iOS / Android applications

3. Architect, build and maintain excellent React Native applications with clean code

4. Translating wireframes and PSD designs into functional responsive apps, Implement pixel perfect UI's that match designs

5. Binding UI elements to JavaScript object models, work with native modules when required

6. Creating RESTful services with Node.js

7. Developing scalable web architectures

8. Working in a cross-functional team to deliver a complete user experience

9. Creating unit and integration tests to ensure the quality of code

10. Being responsive to change requests and feature requests

11. Writing code that is cross-platform and cross-device compatible

12. Co-ordinating end-to-end implementation

13. Release applications to iOS and Google Play stores