IGLOBAL IMPACT ITES PVT. LTD.

Job description : (International Voice Process-US Region)

- Kindly go through the job description properly.

- It's a Work From Office (Salt lake Sector 5, Kolkata)

Time : 9PM-6AM (night shift) -it's a fixed shift

Workdays : Monday to Friday (only month's last Saturday is working, rest all are off)

Job description :

- Hiring Male Candidates for International Voice Process - Telecalling (Nightshift) IGLOBAL IMPACT ITES PVT. LTD. is hiring male candidates having experience in International Outbound Process for Kolkata location (US Shift).

Job Responsibilities :

- International Calling experience.

- Quick and attentive speaking with the clients.

- Convincing skills/International Sales skills.

- Transfer call to the supervisor after initial explanation.

- Achieving the monthly given targets.

- Customer Interaction

- Maintain fruitful relationships with clients and address their needs effectively.

Skills Required :

- Excellent Communication Skills in English

- Both Graduate/Undergraduate may apply.

- Should have experience in International Voice process & International Sales

- Exceptional Knowledge in Sales

- An enthusiastic and ambitious team player with an eye for detail and commitment

- Good planning and teamwork skills.

- Candidates who have experience in International BPO in outbound process are eligible.

Job Type: Full-time

Schedule:

• Fixed shift
• Monday to Friday
• Night shift
• US shift

Supplemental pay types:

• Performance bonus

Ability to commute/relocate:

• North 24 Parganas, West Bengal: Reliably commute or planning to relocate before starting work (Required)

• Higher Secondary(12th Pass) (Preferred)

Flutter JD:

Key Responsibilities:

Collaborate with project managers and designers to understand project requirements and translate them into technical specifications.

Develop, test, and maintain Flutter-based mobile applications that are responsive, performant, and reliable.

Write clean, maintainable, and well-documented code.

Troubleshoot and debug application issues, ensuring smooth and efficient performance.

Continuously research and stay up-to-date with the latest trends and best practices in mobile application development.

Collaborate with cross-functional teams to define and implement new features and improvements.

Participate in code reviews and provide constructive feedback to peers.

Ensure the security and data privacy of the applications you develop.

Requirements:

Proven experience as a mobile app developer, with a strong portfolio of Flutter-based applications.

Proficiency in the Dart programming language.

Experience with the Flutter framework and its ecosystem, including state management and third-party libraries.

Knowledge of mobile app architecture patterns (e.g., MVC, MVVM, Redux).

Familiarity with RESTful APIs and integration of third-party services.

Strong problem-solving and debugging skills.

Excellent communication and collaboration skills.

Ability to work both independently and as part of a team.

Knowledge of version control systems (e.g., Git) is a plus.

IGLOBAL IMPACT ITES PVT. LTD. is hiring Experienced Team Leaders for Website Sales Process for Kolkata location (Night Shift).

Job description

ROLES AND RESPONSIBILITIES:

Leading a team of Customer Services Associates

Define monthly target for Team and devise a strategy to achieve the goals

Guide the team to achieve the daily, weekly and monthly goals

Proactive in identifying the opportunity areas in the program and work towards solution

Conduct rigorous performance reviews with the advisors in the team, on the target management

Identify opportunity areas, review daily reports like APR, agent Quality scores etc. and provide constructive feedback to the advisors

Listen to calls daily to keep a close track on the advisors call quality

Strong planning skills and abilities to project the months performance with the ongoing trends and do a course correction, if needed to bring back the desired performance

Act as a mentor for the team and lead by example

Acts as a subject matter expert by demonstrating and training team on consultative sales approach

Responsible for all aspects of performance management for the program - setting goals / expectations, observing, coaching, counseling, recognizing and rewarding Ensure proper escalation procedures.

Must be Fluent in English (verbal and written)

Out- bound Sales, International sales experienced.

Soft calling to Business and talking feedback for their web work that we have done before.

Maintain strong-relationship with the clients and customers Send quotations to the customers on the basis of inquiries and telephonic discussions. Follow- up quotations / proposals and try to convert them to customer and achieve sales targets set by the Company.

Responsible for handling customer complaints, and efficient daily operations.

To explain the concept of company s services to clients.

Keep track of developments and price changes that take place in the competitive products.

Responsible for interacting for entire Sales Process.

Responsible for accurate and timely issue of quotations.

Responsible for completion of Order process smoothly.

Evaluating new business opportunities and exploring potential markets by conducting market research to understand gather the market area to get the maximum business and projects.

Ability to work under pressure and meet deadlines.

Flutter JD:

Key Responsibilities: Collaborate with project managers and designers to understand project requirements and translate them into technical specifications.

Develop, test, and maintain Flutter-based mobile applications that are responsive, performant, and reliable.

Write clean, maintainable, and well-documented code.

Troubleshoot and debug application issues, ensuring smooth and efficient performance.

Continuously research and stay up-to-date with the latest trends and best practices in mobile application development.

Collaborate with cross-functional teams to define and implement new features and improvements.

Participate in code reviews and provide constructive feedback to peers.

Ensure the security and data privacy of the applications you develop.

Requirements:

Proven experience as a mobile app developer, with a strong portfolio of Flutter-based applications.

Proficiency in the Dart programming language.

Experience with the Flutter framework and its ecosystem, including state management and third-party libraries.

Knowledge of mobile app architecture patterns (e.g., MVC, MVVM, Redux).

Familiarity with RESTful APIs and integration of third-party services.

Strong problem-solving and debugging skills.

Excellent communication and collaboration skills.

Ability to work both independently and as part of a team.

Knowledge of version control systems (e.g., Git) is a plus.

SEO,Digital Marketing,Display Advertising,SEM,Google Analytics,Google AdWords,Online Marketing,SMO,Webtrends,Digital Campaigns,Social Media,Social Media Manager,Facebook Marketing,facebook sales,Graphic Designing,Email Marketing

Job Description :

  Fluenct is English

  Proven track records

  Strategic digital acumen & ability to execute flawlessly

  Development & Maintenance of digital channels (website , email , social media ) including online content distribution & social listening

  Planning digital media campaigns , including web SEO / SEM , email , social media & display advertising

  Guard the brand guidelines, identity & usage in the social media space across various mediums

  Develop consumer marketing strategies to successfully establish our brand/s ; digital awareness , growth & loyalty

  Responsible for consumer insights for creating the best in class digital campaigns

  Execute all facets of digital marketing strategy from paid media to social engagement to launch activations

  Content marketing strategies must have experience in storytelling campaigns

  Drive organic acquisitions of consumers via SEO , SEM programs

  Drive digital audience understanding & profiling exercises

  Evaluate , develop , manage , test & implement Ecommerce initiatives

Skills & Competencies:

  Minimum 3 years experience in Digital Marketing.

  Analytical & Data oriented marketing focus to drive results

  Hands on digital expertise in SEO , SEM , Social & Organic Marketing programs

  Exposure & understanding of content business will be an advantage

As an IT Technical Lead, you will play a crucial role in managing and leading a team of IT professionals. You will be responsible for providing technical guidance, overseeing project execution, and ensuring the successful delivery of IT solutions. Your expertise will be instrumental in driving innovation, implementing best practices, and maintaining a high level of technical excellence within the organization.

Key Responsibilities:

Team Leadership: Lead a team of IT professionals, including developers, engineers, and support staff. Provide guidance, mentorship, and technical expertise to ensure team members' growth and success. Foster a collaborative and positive work environment.

Technical Strategy and Planning: Develop and implement a strategic technical roadmap aligned with the organization's goals and objectives. Stay up to date with emerging technologies and trends, and assess their applicability to the organization's IT infrastructure. Make recommendations for technology adoption or enhancements.

Project Management: Oversee the execution of IT projects, including resource allocation, task assignments, and timelines. Collaborate with stakeholders to gather requirements, define project scope, and ensure successful project delivery. Monitor project progress, identify and mitigate risks, and resolve issues as they arise.

Technical Expertise: Serve as a subject matter expert in various IT domains, such as software development, infrastructure management, cybersecurity, and data management. Stay informed about industry best practices and provide guidance on technical standards, frameworks, and methodologies. Conduct research and evaluation of new technologies to support business objectives.

Collaboration and Communication: Collaborate with cross-functional teams, including business stakeholders, product managers, and other IT teams. Effectively communicate technical concepts and solutions to both technical and non-technical stakeholders. Foster strong relationships with external vendors and partners.

Troubleshooting and Issue Resolution: Assist in troubleshooting complex technical issues and provide guidance to team members in resolving them. Identify root causes, implement corrective actions, and develop preventive measures to avoid similar issues in the future. Ensure the timely resolution of critical incidents.

Continuous Improvement: Drive continuous improvement initiatives within the IT department by identifying areas for optimization, streamlining processes, and implementing automation where applicable. Promote a culture of innovation, learning, and knowledge sharing within the team.

Qualifications and Requirements:

Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience).

Proven experience in a technical leadership role, managing and leading a team of IT professionals.

Strong technical background in one or more IT domains, such as software development, infrastructure management, cybersecurity, or data management.

In-depth knowledge of industry best practices, emerging technologies, and trends.

Proficiency in project management methodologies and tools.

Excellent communication and interpersonal skills, with the ability to convey complex technical concepts to both technical and non-technical stakeholders.

Strong problem-solving and troubleshooting abilities.

Demonstrated ability to drive innovation, implement process improvements, and foster a culture of continuous learning.

Oversee the sales process to attract new clients.

Work with senior team members to identify and manage risks.

Maintain fruitful relationships with clients and address their needs effectively.

Prepare and deliver pitches to potential investors.

Foster a collaborative environment within the organization.

Transfer call to the supervisor after initial explanation.

SKILLS:

Excellent spoken English.

Both Graduate/Undergraduate may apply.

Ability to develop good relationships with current and potential clients.

Excellent communication skills.

Knowledge of productivity tools and software.

Ready to work in Nightshift.

As an IT Technical Lead, you will play a crucial role in managing and leading a team of IT professionals. You will be responsible for providing technical guidance, overseeing project execution, and ensuring the successful delivery of IT solutions. Your expertise will be instrumental in driving innovation, implementing best practices, and maintaining a high level of technical excellence within the organization.

Key Responsibilities:

Team Leadership: Lead a team of IT professionals, including developers, engineers, and support staff. Provide guidance, mentorship, and technical expertise to ensure team members' growth and success. Foster a collaborative and positive work environment.

Technical Strategy and Planning: Develop and implement a strategic technical roadmap aligned with the organization's goals and objectives. Stay up to date with emerging technologies and trends, and assess their applicability to the organization's IT infrastructure. Make recommendations for technology adoption or enhancements.

Project Management: Oversee the execution of IT projects, including resource allocation, task assignments, and timelines. Collaborate with stakeholders to gather requirements, define project scope, and ensure successful project delivery. Monitor project progress, identify and mitigate risks, and resolve issues as they arise.

Technical Expertise: Serve as a subject matter expert in various IT domains, such as software development, infrastructure management, cybersecurity, and data management. Stay informed about industry best practices and provide guidance on technical standards, frameworks, and methodologies. Conduct research and evaluation of new technologies to support business objectives.

Collaboration and Communication: Collaborate with cross-functional teams, including business stakeholders, product managers, and other IT teams. Effectively communicate technical concepts and solutions to both technical and non-technical stakeholders. Foster strong relationships with external vendors and partners.

Troubleshooting and Issue Resolution: Assist in troubleshooting complex technical issues and provide guidance to team members in resolving them. Identify root causes, implement corrective actions, and develop preventive measures to avoid similar issues in the future. Ensure the timely resolution of critical incidents.

Continuous Improvement: Drive continuous improvement initiatives within the IT department by identifying areas for optimization, streamlining processes, and implementing automation where applicable. Promote a culture of innovation, learning, and knowledge sharing within the team.

Qualifications and Requirements:

Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience).

Proven experience in a technical leadership role, managing and leading a team of IT professionals.

Strong technical background in one or more IT domains, such as software development, infrastructure management, cybersecurity, or data management.

In-depth knowledge of industry best practices, emerging technologies, and trends.

Proficiency in project management methodologies and tools.

Excellent communication and interpersonal skills, with the ability to convey complex technical concepts to both technical and non-technical stakeholders.

Strong problem-solving and troubleshooting abilities.

Demonstrated ability to drive innovation, implement process improvements, and foster a culture of continuous learning.

Oversee the sales process to attract new clients.

Work with senior team members to identify and manage risks.

Maintain fruitful relationships with clients and address their needs effectively.

Prepare and deliver pitches to potential investors.

Foster a collaborative environment within the organization.

Transfer call to the supervisor after initial explanation.

SKILLS:

Excellent spoken English.

Both Graduate/Undergraduate may apply.

Ability to develop good relationships with current and potential clients.

Excellent communication skills.

Knowledge of productivity tools and software.

Ready to work in Nightshift.

SEO,Digital Marketing,Display Advertising,SEM,Google Analytics,Google AdWords,Online Marketing,SMO,Webtrends,Digital Campaigns,Social Media,Social Media Manager,Facebook Marketing,facebook sales,Graphic Designing,Email Marketing

Job Description :

  Fluenct is English

  Proven track records

  Strategic digital acumen & ability to execute flawlessly

  Development & Maintenance of digital channels (website , email , social media ) including online content distribution & social listening

  Planning digital media campaigns , including web SEO / SEM , email , social media & display advertising

  Guard the brand guidelines, identity & usage in the social media space across various mediums

  Develop consumer marketing strategies to successfully establish our brand/s ; digital awareness , growth & loyalty

  Responsible for consumer insights for creating the best in class digital campaigns

  Execute all facets of digital marketing strategy from paid media to social engagement to launch activations

  Content marketing strategies must have experience in storytelling campaigns

  Drive organic acquisitions of consumers via SEO , SEM programs

  Drive digital audience understanding & profiling exercises

  Evaluate , develop , manage , test & implement Ecommerce initiatives

Skills & Competencies:

  Minimum 3 years experience in Digital Marketing.

  Analytical & Data oriented marketing focus to drive results

  Hands on digital expertise in SEO , SEM , Social & Organic Marketing programs

  Exposure & understanding of content business will be an advantage