Business Analyst

Experience: 3+ years in client servicing or related role

Industry: Event Management

Overview:

A leading event management agency in Mumbai is seeking a Client Servicing to build strong client relationships and ensure satisfaction across diverse corporate, entertainment, and bespoke events. The role requires a professional who can understand client needs, coordinate with internal teams, and deliver successful event solutions.

Key Responsibilities:

• Client relationship management – Act as the primary contact and maintain long‑term partnerships.
• Needs assessment – Understand client objectives and align event solutions accordingly.
• Cross‑department coordination – Work with internal teams to meet requirements.
• Expectation management – Provide solutions and alternatives when needed.
• Event delivery – Ensure timely execution and post‑event evaluations.
• Account growth – Identify opportunities within existing client accounts.
• Issue resolution – Handle concerns to maintain satisfaction.
• Industry insights – Stay updated and share knowledge with clients and teams.

Qualifications:

• Minimum 3 years of client servicing experience, preferably in event management.
• Bachelor’s degree in Business Administration, Marketing, Hospitality, or related field.
• Proven track record of managing and growing client relationships.
• Exceptional communication and interpersonal skills.
• Strong organizational ability to manage multiple projects.
• Proficiency in Microsoft Office and CRM tools.
• Must be based in Mumbai.

Personal Attributes:

• Strong client‑facing and communication skills.
• Professional, service‑oriented mindset.
• Proactive with attention to detail.
• Problem‑solving ability with metrics‑driven thinking.
• Ability to work under pressure and meet deadlines.

What We Offer:

• Dynamic and supportive work environment.
• Professional development and career growth opportunities.
• Exposure to diverse and challenging projects.

Overall Experience: 6+ years

Relevant: 4+ years

Location: Initial 10 days Hyderabad after that Remote

*ONLY IMMEDIATE JOINERS*

Role Description

This is a full-time remote role for a Data Engineer. The Data Engineer will be responsible for daily tasks such as data engineering, data modeling, extract transform load (ETL), data warehousing, and data analytics. Collaboration and communication with cross-functional teams will be required to ensure successful project outcomes.

Qualifications

• SQL, Python/Scala, Spark, Hadoop, Hive, HDFS
• Data Engineering, Data Modeling, and Extract Transform Load (ETL) skills
• Data Warehousing and Data Analytics skills
• Experience in working with large datasets and data pipelines
• Proficiency in programming languages such as Python or SQL
• Knowledge of data integration and data processing tools
• Familiarity with cloud platforms and big data technologies
• Strong problem-solving and analytical skills
• Excellent communication and collaboration abilities
• Ability to work independently and remotely
• Bachelor's degree in Computer Science, Data Science, or a related field

About Us

We are an AI-Powered CX Cloud that enables enterprises to transform customer experience and boost revenue with our APIs by automating and analyzing customer interactions at scale. We assist across multiple voices and non-voice channels in 30+ languages whilst coaching and training agents with minimal costs.

The problem we are solving

In comparison to worldwide norms, customer support in traditional contact centers is quite appalling, due to a high number of queries, insufficient capacity of agents and inane customer support systems, businesses struggle with a multi-fold rise in customer discontent and bounce rate, resulting in connectivity failure points between them and customers. To address this issue, IITian couple Manish and Rashi Gupta founded Rezo's AI-Powered CX Cloud for Enterprises 2018 to help businesses avoid customer churn and boost revenue without incurring financial costs by providing 24x7 real-time responses to customer inquiries with minimal human interaction.

Responsibilities:

• Serve as the lead point of contact for all customer account management matters
• Build and maintain strong, long-lasting client relationships
• Negotiate contracts and close agreements to maximize profits
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
• Prepare reports on account status.
• Good knowledge of SaaS and IT sales.
• Collaborate with the sales team to identify and grow opportunities within the territory
• Assist with challenging client requests or issue escalations as needed

Requirements and skills

• Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
• Solid experience with CRM software and MS Office (particularly MS Excel)
• Experience delivering client-focused solutions to customer needs
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Excellent listening, negotiation and presentation abilities
• Strong verbal and written communication skills
• BA/BS degree in Business Administration, Sales or a relevant field

Life at Rezo.AI

• We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our regular town hall meetings.
• A highly inclusive work culture that promotes a relaxed, creative, and productive environment.
• Practice autonomy, open communication, and growth opportunities, while maintaining a perfect work-life balance.
• Go on company-sponsored offsites, and blow off steam with your work buddies.

Perks & Benefits

Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentor-ship

Get the best in class medical insurance, programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)

Why Us?

We are a fast-paced start-up with some of the best talents from diverse backgrounds. Working together to solve customer services problems. We believe a diverse workforce is a powerful multiplier of innovation and growth, which is key to providing our clients with the best possible service and our employees with the best possible career. Diversity makes us smarter, more competitive, and more innovative.

Explore more here

http://www.rezo.ai/" target="_blank">www.rezo.ai

About Tazapay Tazapay is founded by 3 seasoned professionals with extensive experience in payments, ecommerce, technology, cross border trade and high growth technology businesses. The company is financially backed by the likes of Sequoia Capital, Saison Capital, RTP Global etc. We https://tazapay.com/ are a Singapore-based b2b and payments startup enabling small and medium-sized businesses (SMBs) to conduct cross-border commerce securely. We believe the world will look very different after this pandemic, as it did after the second world war and the financial crisis of 2008. We foresee a gigantic acceleration towards digitalization. Especially in the B2B space which has lagged behind B2C peers. The pandemic will change that equation

Responsibilities

• Design, write and deliver highly scalable, reliable and fault tolerant systems with minimal guidance

• Participate in code and design reviews to maintain our high development standards

Partner with the product management team to define and execute the feature roadmap Translate business requirements into scalable and extensible design

• Proactively manage stakeholder communication related to deliverables, risks, changes and dependencies

• Coordinate with cross functional teams (Mobile, DevOps, Data, UX, QA etc.) on planning and execution

• Continuously improve code quality, product execution, and customer delight

• Willingness to learn new languages and methodologies

• An enormous sense of ownership

• Engage in service capacity and demand planning, software performance analysis, tuning and optimization

The Ideal Candidate Education

• Degree in Computer Science or equivalent with 5+ years of experience in commercial software development in large distributed systems Experience

• Hands-on experience in designing, developing, testing and deploying applications on Golang, Ruby,Python, .Net Core or Java for large scale applications

• Deep knowledge of Linux as a production environment

• Strong knowledge of data structures, algorithms, distributed systems, and asynchronous architectures

• Expert in at least 1 of the following languages: Golang, Python, Ruby, Java, C, C++

• Proficient in OOP, including design patterns.

• Ability to design and implement low latency RESTful services

• Hands-on coder who has built backend services that handle high volume traffic.

• Strong understanding of system performance and scaling

• Possess excellent communication, sharp analytical abilities with proven design skills, able to think critically of the current system in terms of growth and stability

• Data modeling experience in both Relational and NoSQL databases

• Continuously refactor applications to ensure high-quality design

• Ability to plan, prioritize, estimate and execute releases with good degree of predictability

• Ability to scope, review and refine user stories for technical completeness and to alleviate dependency risks

• Passion for learning new things, solving challenging problems

Nice to have

• Familiarity with Golang ecosystem

• Familiarity with running web services at scale; understanding of systems internals and networking are a plus

• Be familiar with HTTP/HTTPS communication protocols. Abilities and Traits

• Ability to work under pressure and meet deadlines

• Ability to provide exceptional attention to details of the product.

• Ability to focus for extended periods of repetitious activity.

• Ability to think ahead and anticipate problems, issues and solutions

• Work well as a team player and help the team members to resolve issues

• Be committed to quality and be structured in approach

• Excellent and demonstrable concept formulation, logical and analytical skills

• Excellent planning, organizational, and prioritization skills

Job Types: Full-time, Permanent

Salary: upto 20LPA

What you need to have:

Professional Requirements:

• 2-8 Years professional development experience.
• Bachelor’s and/or Master’s degree, preferably in CS, or equivalent experience.
• Good understanding of data structures and algorithms.
• Good understanding of high level and low-level design of distributed systems.
• Experience coding in any one of the following Java or Nodejs.
• Experience building highly available distributed systems on cloud infrastructure will be plus.
• Exposure to architectural pattern of a large, high-scale web application.

Requirement/responsibilities: To take a project from scoping requirements through launch of the project. Ownership of product/feature end-to-end for all phases from the development to the production. Ensuring the developed features are scalable and highly available with no quality concerns. Work closely with senior engineers for refining the and implementation. Management and execution against project plans and delivery commitments. Participate in design and code reviews.