Business Development Executive

Job Title : ServiceNow Analyst - Configuration Management Database (CMDB) & Discovery

Experience : 5+ Years

Location : Gurgaon (Onsite)

Type : Full-Time

Work Schedule : 5 Days Working

Job Summary :

We are looking for an experienced ServiceNow Analyst - to manage and optimize the Configuration Management Database (CMDB), Discovery, and Service Mapping processes.

The ideal candidate will have strong expertise in ServiceNow Discovery, infrastructure mapping, and backend integration.

Mandatory Skills : ServiceNow CMDB, ServiceNow Discovery & Service Mapping, ITSM processes, API integration, Infrastructure understanding (on-prem/cloud), Data governance, ITIL fundamentals, Troubleshooting, and Configuration management.

Key Responsibilities :

• Manage and maintain CMDB integrity and accuracy.
• Administer ServiceNow Discovery and Service Mapping tool.
• Design, deploy, and troubleshoot infrastructure mapping (on-prem/cloud).
• Implement data governance, audit, and reconciliation procedures
• Collaborate with cross-functional IT teams to resolve mapping/discovery issues.
• Generate reports, dashboards, and documentation for configuration management.

Required Skills :

• 5+ Years of experience in ServiceNow.
• 3+ Years in Discovery & Service Mapping.
• Strong understanding of CMDB, APIs, infrastructure components.
• ITIL Foundation certification preferred.
• Excellent communication and problem-solving skills.
• Experience working in agile and collaborative environments.

Hiring: SEO Technical Writer (Inbound Focus) – 1 Year Experience

Role

Own execution of SEO pages that drive inbound traffic and intent.

This is not a blogging role.

Responsibilities

• Research keywords and identify search intent
• Decide right page type (blog, guide, comparison, landing)
• Write and publish SEO-optimized pages
• Structure content with clear H1–H3, internal links, meta tags
• Use AI tools for drafts; manually refine for accuracy and depth
• Improve existing pages that are indexed but not ranking
• Track performance via Google Search Console

Requirements

• 1–1.5 years hands-on SEO experience
• Strong understanding of search intent & on-page SEO
• Comfortable using AI tools (no copy-paste)
• Can explain why a page should rank

Not a Fit If You Are

• A blog-only content writer
• An AI copy-paste operator
• Focused on keywords, not intent

Success Metrics

• Pages indexed and ranking
• Growth in impressions and keyword coverage
• Improved content structure and internal linking

Apply only if you think like an SEO, not a writer.

Job Description: Customer Support (Female)

Position: Customer Support Representative (Female)

Location: [Faridabad]

Salary: ₹8,000 - ₹12,000 per month (in-hand)

Working Hours: [9 AM – 6 PM, Monday – Saturday]

Job Overview:

We are looking for a dedicated and proactive Female Customer Support Representative to join our team at [Bikefixup], a leading bike service provider company. As a Customer Support Representative, you will be responsible for assisting customers, addressing inquiries, and ensuring an exceptional customer experience related to our services.

Key Responsibilities:

Customer Assistance: Handle customer inquiries via phone, email, chat, and in-person, providing accurate information about bike services, pricing, and maintenance

.

Issue Resolution: Resolve customer complaints or issues related to service bookings, repairs, or billing, ensuring timely and effective solutions.

Service Coordination: Schedule service appointments, track service progress, and follow up with customers to ensure satisfaction.

Product Knowledge: Maintain in-depth knowledge of our services, promotions, and policies to assist customers efficiently.

Feedback Collection: Gather customer feedback to identify areas for improvement in service quality and customer experience.

Billing and Payments: Assist customers with billing inquiries and guide them through payment processes as needed.

Customer Retention: Promote customer loyalty by ensuring a positive experience and addressing any concerns professionally.

Documentation: Maintain accurate records of customer interactions, service requests, and resolutions.

Requirements:

Female candidates preferred.

Excellent communication skills (both written and verbal).

Strong problem-solving abilities and a customer-centric attitude.  

Prior experience in customer support or in a service-oriented industry is a plus.

Basic knowledge of bike services (or willingness to learn).

Ability to work efficiently in a fast-paced environment.

Proficiency in computer skills (MS Office, CRM software, etc.).

Benefits:

Friendly and supportive work environment.

Opportunities for career growth and skill development.

Job description – International Voice Process

Location - WFO, Hebbal Bangalore

Job Type: Full-time, Aus shift, 5AM-2PM(IST)

Summary:

Blue Matrix is seeking a highly motivated and experienced individual to join our team as a

Process Associate for an International Voice Process (Lead Generation) professional. The ideal

candidate will have at least 6 months of experience in international voice processes. Strong

English communication skills are an absolute must for this role, as the candidate will be

responsible for generating leads through international voice processes, and communicating

effectively with customers and team members.

Key Responsibilities:

· Generating leads through an international voice process.

. Outbound sales experience

· Meeting or exceeding lead generation targets.

· Identifying and qualifying potential customers.

· Communicating effectively with customers and team members.

Requirements:

· Proven work experience in an international Voice.

· Should have neutral accent

· Excellent communication skills (verbal and written).

· Agile and flexible with work schedule.

· Logical and analytical thought process.

· Willing to work in any Australian Shift 5 am to 2 pm

Qualifications:

PUC/Graduation degree

Senior Software Engineer (Frontend) – Credit Card Platform (Team Lead)

What you'll do:

• Perform complex application programming activities with an emphasis on mobile development: Angular, Node, TypeScript, JavaScript, Apache Cordova, RESTful APIs and more
• Assist in the definition of system architecture and detailed solution design that are scalable and extensible
• Collaborate with Product Owners, Designers, and other engineers on different permutations to find the best solution possible
• Own the quality of code and do your own testing. Automate feature testing and contribute UI testing framework
• Become a subject matter expert for our mobile applications
• Deliver amazing solutions to production that knock everyone’s socks off
• Mentor junior developers on the team

What we’re looking for:

• Amazing technical instincts. You know how to evaluate and choose the right technology and approach for the job. You have stories you could share about what problem you thought you were solving at first, but through testing and iteration, came to solve a much bigger and better problem that resulted in positive outcomes all-around.
• A love for learning. Technology is continually evolving around us, and you want to keep up to date to ensure we are using the right tech at the right time.
• A love for working in ambiguity—and making sense of it. You can take in a lot of disparate information and find common themes, recommend clear paths forward and iterate along the way. You don’t form an opinion and sell it as if it’s gospel; this is all about being flexible, agile, dependable, and responsive in the face of many moving parts.
• Confidence, not ego. You have an ability to collaborate with others and see all sides of the coin to come to the best solution for everyone.
• Flexible and willing to accept change in priorities, as necessary

Basic Qualifications: 

• Minimum B.S. / M.S. Computer Science or related discipline from accredited college or University
• At least 6 years of experience designing, developing, and delivering web applications with Angular, Node, Typescript, IONIC and JavaScript
• At least 2 years of experience building iOS-based applications utilizing hybrid technologies
• At least 2 years of experience with AWS and/or Openshift
• Experience integrating with native device API’s (iOS)
• Experience with front-end and/or mobile-specific testing frameworks
• Strong experience in object-oriented design and development
• Knowledge of building and consuming RESTful APIs
• Excellent sense of web design, passionate about creating and refining great mobile user experiences.
• Ability to manage multiple tasks and consistently meet established timelines  
• Strong collaboration skills
• Excellent written and verbal communications skills

Preferred Qualifications:

• Proficient with Apache Cordova framework
• Built or maintained custom Cordova plugin

• Demonstrable knowledge of native coding background in iOS

• Understanding of Apple certificate and profile management
• Experience developing and deploying applications within Kubernetes based containers
• Experience in Agile and SCRUM development techniques

Role Overview:

As our Clinical Quality Analyst, you will play a pivotal role in enhancing clinical processes and maintaining regulatory compliance. You will spearhead quality improvement initiatives and ensure adherence to established clinical standards. The role demands a meticulous approach and a commitment to clinical excellence.

Responsibilities:

• Clinical Process Enhancement: Evaluate clinical procedures and documentation to identify areas for improvement, ensuring adherence to industry standards.
• Audits and Assessments: Conduct compliance audits and assessments to provide continuous improvement feedback and maintain industry compliance.
• Team Collaboration: Collaborate with clinical teams, guiding them on best practices and fostering a culture of clinical excellence.
• Data Analysis: Collect, analyze, and interpret clinical quality data and metrics for performance evaluation and decision-making.
• Client Audit Preparedness: Prepare and engage in client audits, including regular mock audits, ensuring preparedness and compliance.
• Reporting and Recommendations: Create comprehensive reports and presentations on quality findings, suggesting enhancement strategies.
• Quality Initiative Support: Assist in developing and implementing initiatives focused on enhancing quality standards.
• Regulatory Adherence: Stay updated on industry regulations, clinical guidelines, and best practices to ensure compliance and innovation.
• Effective Communication: Communicate quality-related issues and recommendations to stakeholders efficiently.
• Training Participation: Engage in quality-focused training and educational programs for continuous professional development.

Qualifications:

• BAMS, BHMS, BDS
• 1–5 years of clinical or healthcare setting experience.
• Profound knowledge of medical terminology and clinical processes.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Excellent English communication, written and verbal.
• Strong attention to detail and analytical skills for complex data handling.
• Willing to work in both day and night shifts from our office at Elippode, Trivandrum.

• Translate designs and wireframes into high quality code
• Design, build, and maintain high performance, reusable, and reliable Java code
• Ensure the best possible performance, quality, and responsiveness of the application
• Identify and correct bottlenecks and fix bugs
• Help maintain code quality, organization, and automatization

Job Requirements:
1. Bachelor degree or above, computer-related major, good English reading and writing ability.
2. Skilled use of Redis, MongoDB, React Native, Android Development and other caching technology.
3. Familiar with basic Linux operation, have experience in super-million-level PV application development and have experience in high concurrency and big data processing.
4. Five years of WEB development work experience, familiar with PHP website program development language with successful large-scale website project development experience or e-commerce development experience is preferred.
5. Familiar with Opencart system module development, development, template improvement and system reconstruction according to the requirements of the prototype, and complete the experience of website construction;
6. Proficient in HTML, DIV + CSS, XHTML, XML page structure, proficient in JavaScript / Ajax scripting language, can write web programs compatible with all major browsers;
7. Familiar with the MySql database, can write efficient SQL statements, have large database optimization experience;
8. Have a good learning and research ability, good business ethics and personal professional ethics, teamwork spirit, good at communication.