Business Analyst/Project Manager

Job Description:

· Proficient In Python.

· Good knowledge of Stress/Load Testing and Performance Testing.

· Knowledge in Linux.

We are looking for a talented and creative UI/UX Designer to join our team. You will be responsible for designing intuitive, user-centric digital experiences that are both functional and visually engaging. From wireframes to prototypes to final UI designs, you’ll help shape how users interact with our products.

Responsibilities:

• Conduct user research and analyze user behavior to inform design decisions.
• Create wireframes, user flows, mockups, and interactive prototypes.
• Design responsive web and mobile interfaces that align with product goals and brand identity.
• Collaborate with product managers, developers, and stakeholders to implement designs.
• Conduct usability testing and gather feedback to iterate and improve UX.
• Stay updated on design trends, tools, and best practices.

Requirements:

• Proven experience as a UI/UX Designer or similar role.
• Proficiency in design tools such as Figma, Adobe XD, Sketch, or similar.
• Strong portfolio showcasing UI/UX projects.
• Understanding of responsive design and accessibility best practices.
• Knowledge of design systems and component-based design.
• Good communication and collaboration skills.

Nice to Have:

• Motion design or animation skills.
• Familiarity with tools like Webflow, Framer, or other no-code platforms.

What We Offer:

• Competitive salary or hourly rate
• Flexible working hours
• Opportunity to work on impactful, real-world projects
• Creative and supportive team environment

mail me your CV and portfolio at hr @ hookux.com

Designation: Account Director Team: Account Management

Grade: 6

Job Location: Mumbai/ Gurugram

Reporting Manager: Business Head

Job Purpose

The Account Director is responsible for maintaining a leadership position in the market by contributing to:

● Success of a set of assigned client accounts, leading to account renewals and upsells

● Building of capable, independent and motivated teams

● Accurate internal planning, budgeting and forecasting

Role Responsibilities & Deliverables

1. Strategic ● Create plans, budgets & forecasts for internal consumption and usage ● Review & vet decoded client briefs of existing clients every quarter and of new clients as they come in ● Create and communicate Annual Operating Plans (AOP) basis the clients’ decoded briefs. Update the AOP incase of significant modifications in the client’s brief or digital platform policies during the course of the year ● Create quarterly execution plans based on internal plans and decoded client briefs ● Update resource planning basis quarterly FTE and utilization mapping ● Maintain monthly client P&Ls ● Ensure achievement of billing targets by the team ● Ensure timely renewal of contracts. Identify any obstacles to contract renewal well in advance, and resolve (or escalate) the same

2. Communication & Coordination

● Monthly / Quarterly (as pre-defined) meetings with clients to build relationship, understand client’s strategic / growth plans and identify upsell opportunities ● Monthly communication with clients to provide updates and collect feedback ● Ensure timely and proactive response to client emails (by self and by team) Mumbai | Gurugram

3. Account Management

● Brainstorm (when required) with relevant teams for client pitches and execution of briefs ● Ensure accurate referencing and industry benchmarking by the team ● Upsell offerings to existing clients based on specifically identified needs of the client ● Strategic intervention and inputs to the competitor analysis process. Identify process improvements, new potential offerings and internal training needs basis the same

4. Finance ● Follow up with the client for any overdue payment and ensure it’s release incase the Associate AD isn’t able to ● Review quarterly financial trackers and update the management on the same. Provide necessary inputs and course correction where required

5. Team ● Hire capable, independent resources that can understand, communicate and execute client briefs accurately ● Create a team culture of research and self-development ● Work with the L&D team to structure training programs that directly impact work quality along with specific competencies

Core Competencies

1. Business & Financial Acumen ● Fluency in comprehending, tracking and maintaining financial data ● Keenness in understanding Client business with the aim at linking team efforts with Client revenue

2. Leadership & Team Management ● Lead by example & mentor team members ● Keep team members motivated at all times ● Ensure quality resources are brought on board ● Provide appropriate level of feedback concerning team progress (via performance reviews and on the job feedback) ● Train, mentor and motivate the team Mumbai | Gurugram

3. Industry Knowledge ● Monitor competitor offerings and identify potential business avenues ● Update self and the team on the latest industry trends

4. Customer Focus ● Keep client needs in mind while framing strategies ● Timely resolution of client escalations

5. Planning & Organizing ● Tactfully prioritise tasks and projects to manage work across brands ● Deliver quality work within deadlines with the available resources

6. Communication ● Excellent written and verbal skills ● Ability to clearly articulate complex ideas and strategies to clients and the team ● Ability to sell work and ideas, and respond positively to feedback

Desired Qualifications & Expereince

1. UG - Any Graduate - Any Specialization OR PG - Any PG Course – Any Specialization; Post Graduation Not Mandatory.

2. Candidates with 5+ years of work experience can apply. Should have preferably been involved in Client Servicing, Strategy and Execution – All three

3. Prior team management experience preferred

4. Proven & demonstrable experience of being able to work under pressure and multi-task. Should be comfortable with handling pressure since the role demands it

About Us

We are an AI-Powered CX Cloud that enables enterprises to transform customer experience and boost revenue with our APIs by automating and analyzing customer interactions at scale. We assist across multiple voices and non-voice channels in 30+ languages whilst coaching and training agents with minimal costs.

The problem we are solving

In comparison to worldwide norms, customer support in traditional contact centers is quite appalling, due to a high number of queries, insufficient capacity of agents and inane customer support systems, businesses struggle with a multi-fold rise in customer discontent and bounce rate, resulting in connectivity failure points between them and customers.

To address this issue, IITian couple Manish and Rashi Gupta founded Rezo's AI-Powered CX Cloud for Enterprises 2018 to help businesses avoid customer churn and boost revenue without incurring financial costs by

providing 24x7 real-time responses to customer inquiries with minimal human interaction.

Roles and Responsibilities:-

• To Maintain the required uptime for Azure Cloud and IT Infrastructure.
• To provide the earliest resolution of the reported issues, which may include but are not limited to cloud & end-user related issues.
• Configuring and managing the alerts through Nagios, which may include but is not limited to scripting knowledge.
• Linux and Windows Server administration.
• Managing Firewalls and Domain Controllers.

Requirements

• Having relevant experience of 3+ yrs.
• Sound knowledge of Linux & Windows System administration
• Good Hands-on experience on Azure/AWS ( Willing to work on Azure only)
• Must be an expert in at least one of OpenStack, Cloudify, SaltStack, Rundeck, Ansible
• Good knowledge of networking, firewall & domain controller
• Basic knowledge of DevOps/Scripting
• Should be willing to work in rotational day shifts and WFO
• Flexibility to be able to work in a 24/7/7 environment

Life at Rezo.AI

• We take transparency very seriously. Along with a full view of team goals, get a top-level
• View across the board with our regular town hall meetings.
• A highly inclusive work culture that promotes a relaxed, creative, and productive
• environment.
• Practice autonomy, open communication, and growth opportunities, while maintaining a
• perfect work-life balance.
• Go on company-sponsored offsites, and blow off steam with your work buddies.

Perks & Benefits

Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentor-ship

Get the best in class medical insurance, programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)

Why Us?

We are a fast-paced start-up with some of the best talents from diverse backgrounds. Working together to solve customer service problems. We believe a diverse workforce is a powerful multiplier of innovation and growth, which is key to providing our clients with the best possible service and our employees with the best possible career. Diversity makes us smarter, more competitive, and more innovative.

Explore more here

http://www.rezo.ai/" target="_blank">www.rezo.ai

• Responsible for requirements understanding, propose architecture, detailed design,
• development and timely deliverables with the highest quality standards.
• We are looking for Product creators who can work with minimum inputs from business and are able to deliver products quickly and with quality.
• This person should have worked in Enterprise class product from scratch.
• Start-up experience would be highly desirable.
• Tech Stack: React.js, HTML, CSS, AWS, MySQL, Razor Pay, Google Analytics, SEO, Dev Ops, CI/CD Pipeline

We are looking for a Java Developer with minimum 3 to 8 years of experience.

Responsibilities and Duties:

• Java/Java EE application development while providing expertise in the full software development life cycle, from concept and design to testing.
• Contribute to all phases of the development life cycle
• Write well-designed, testable, efficient code
• Ensure designs comply with specifications
• Prepare and produce releases of software components
• Support continuous improvement by investigating alternatives and technologies and presenting these for architectural review

 ​IT experience in analysis, design, development, documentation, implementing, and testing of software systems in Java, ​Spring Boot, Hibernate, and Internet technologies.

​- ​Spring Boot includes real-world experience working with ​Microservices Architecture, Plugin Services.

​- ​Strong experience in Spring Frameworks such as Spring MVC, IOC, AOP, and Spring JDBC.

​- Strong knowledge of the ​DevOps, AWS Environment, Code Versioning ​- ​Strong hands-on experience with Spring IO, Spring Boot with Thyme leaf.

​- ​Experience in implementing Java EE design patterns such as MVC, Singleton, Session Façade, DAO, DTO, and Business Delegate in the development of Multi-Tier distributed Enterprise Applications.

​- ​Good experience in developing Web Services SOAP, JAX-WS, WSDL.

​- ​Experience in core Java-Multithreading, collections, Servlets and JDBC.

​- ​​Strong knowledge on RDBMS concepts and broadly worked ​Postgres, MySQL technologies such as MongoDB

​- ​Experience in designing front-end ​technologies like ReactJS will be an add-on​

​- ​Hands-on experience with build and deployment tools including Ant / Maven, logging and Debugging using Slf4 and Log4j, and unit and integration testing using JUnit.

​- ​Experience with Use-Case design, Class, and Sequence diagrams using UML.

​- ​Excellent team player with good analytical, strategic planning, and interpersonal and communication skills. Highly motivated, enthusiastic, and self-starter.

• Should be able to analyse requirements, design solutions, write code, debug code and modify existing software enhancements or develop new product software.
• Should be able mentor junior developers to perform their tasks more effectively and efficiently.
• Should be able to perform executions against project plans and meet delivery commitments.
• Should have good experience in source control, unit testing, code verification, documentation, automated build, continuous integration, metrics, and code reviews.
• May interact with product specialists / Project Managers / Product Owners to define system requirements and/or necessary modifications and to give status feedback.
• Should be able to work in an Agile Development Environment using SCRUM methodology.
• Should be able to communicate with other teams and stakeholders to achieve the given goal.
• Should be able to participate in the hiring processes.