VP HR

Position – Customer Service Executive (Chat/Email Process)

As a Customer Service Executive (Chat/Email), you will be responsible for providing excellent customer service and support. The ideal candidate will have strong communication skills, be able to work independently, and have a positive attitude. If you have a passion for helping others and providing exceptional customer service, we want to hear from you!

Customer Service Executive Duties:

· Respond promptly and professionally to customer inquiries received through email and chat platforms.

· Provide accurate information and support to customers, addressing their concerns and resolving any issues they may have.

· Maintain a high level of customer satisfaction by delivering exceptional service and exceeding customer expectations.

· Ensure timely and effective follow-up on customer queries and escalations to ensure satisfactory resolution.

· Demonstrate strong written communication skills, including proper grammar, punctuation, and attention to detail.

· Maintain a thorough understanding of company products, services, policies, and procedures to provide accurate and up-to-date information to customers.

· Collaborate with internal teams to resolve customer issues and improve overall customer experience.

· Meet or exceed productivity and quality standards set for the role.

· Maintain customer data and records accurately in the designated systems. 

Candidate Qualifications & Skill Requirements 

· Candidate should ideally have 2 - 5 years of experience in the similar profile  

· Graduate (Any)

· Previous experience in customer service or a similar role is preferred.

· Strong written communication skills in English, including excellent grammar, punctuation, and spelling.

· Proficiency in typing with a high level of accuracy and speed.

· Ability to multi-task and effectively manage time in a fast-paced environment.

· Good problem-solving skills and the ability to think critically.

· Excellent interpersonal skills with a customer-centric approach.

· Proficiency in using computers and knowledge of email and chat platforms.

Job Profile:

Your job role as a HR will be to take care of the regular HR work for an Edtech company. As an HR Generalist, or Human Resources Generalist, you are responsible for completing a variety of tasks to support the daily operations of the HR department. Their duties include comparing HR laws to current policies and procedures, drafting templates for HR documents and working with other members of the department to oversee the hiring and onboarding process for company employees.

Requirements:

1. Spoken English skills should be 8/10 or more.

2. Prior exp as a HR is a MUST. Min 2 years

3. Linkedin and Linkedin Sales Navigator exp is a must

4. Google apps and google drive experience is a must

5. Work hours are 9am to 6pm IST with every other Saturday work.

6. Must have experience in Recruiting as well.

**If you dont meet the above requirements, please dont apply for this job.

Roles and Responsibilities:

An HR Generalist is responsible for creating, updating and applying all HR policies and company guidelines and making sure they adhere to standards and laws initiated by authorities. Some of their typical duties include:

• Work on the open hire requirements based on the business needs
• Calling and scheduling the candidates for the interviews based on the hiring managers availability
• Generating HR documents such as offer letters, appointment letters, and performance appraisals letters.
• Take care of Induction and onboarding along with the all the documentation process and background checks
• Maintaining physical and digital files for employee’s documents and statutory needs.
• Responsible for attendance and leave management.
• Run payroll and process the salary on time
• Creating employee engagement plans, getting necessary budget approval and initiating activities
• Collaborating with outside vendors, upper management and employees to maintain CSR standards conscripted by authorities
• Evaluating employee performance and appraising their pay scale accordingly
• Guiding employees to follow policies and procedures and educate them on a regular basis.
• Conduct exit interviews and make sure employees have a smooth transition.

Location: Domlur, Bangalore

Work hours: Morning Shift India (9:00am-6:00pm)

CTC: As per market

• Develop new features understanding current architecture of system
• Responsible to design , develop, test, integrate and support product life cycle.
• Developing existing systems by analyzing and identifying areas for improvements
• Creating Design/Architecture documents, technical specifications, and test cases in line with Quality systems
• Maintaining systems by identifying and correcting software defectsDeveloping / Influencing Requirements.
• Willing and flexible to work on C++ 
• Consulting internal / external stakeholders concerning maintenance and performance of software systems; implementing software solutions
• "Strong Object Orientated C++

Responsibilities:

• Understanding requirements from the product manager and translating to technical specifications
• DB schema development
• API development (structuring REST endpoints + real-time endpoints like socket.io integration)
• Integrating 3rd party services for payments, email, whatsapp, and other such services
• Optimizing our current architecture & processes for scale (we expect usage to go up)
• Guiding junior developers on best coding practices

Requirements:

• Experience in at least one Python-based Web Framework like Flask or Django
• Experience in SQL databases & API design
• Experience with Docker
• Hands on experience in full lifecycle development and deployment of a platform/system
• Being a self-starter with the ability to thrive in ambiguous and high pressure scenarios working towards a common goal with other teams

ROLES AND RESPONSIBILITIES

• Open to adapt to new technologies.
• Ability to multi-task and work under pressure.
• Work with development teams and reporting managers to ideate software solutions
• Should have ability to understand Client requirements & deliver quality services based on those requirements.
• Excellent written and verbal communication skills required.
• Design client-side and server-side architecture
• Build the front-end of applications through appealing visual design
• Develop and manage well-functioning databases and applications
• Write effective APIs
• Test software to ensure responsiveness and efficiency
• Troubleshoot, debug and upgrade software
• Create security and data protection settings
• Build features and applications with a mobile responsive design
• Write technical documentation
• Work with data scientists and analysts to improve software

REQUIREMENTS

1. Expertise in Angular 6/7 with 2+ Years’ experience is MUST.
2. Proven experience as a Full Stack Developer or similar role.
3. Experience developing web, mobile or hybrid applications.
4. Knowledge of multiple front-end languages and libraries as HTML5, CSS3, JavaScript, XML, jQuery, JSON.
5. Knowledge of JavaScript/Typescript frameworks as js.
6. Familiarity with databases as MySQL, MongoDB and web servers with UI/UX design
7. Experience on web application & RESTful web service
8. Experience implementing testing platforms and unit tests.
9. Job involves 80-90% hands-on coding.
10. Good to have the knowledge of Cloud deployment AWS and Docker

Are you looking forward to work with one of the fastest growing mobile accessories brand. Read on to know more.

What you need to have: