Eazybe

Job Title: Technical Customer Success Manager

Location: Hybrid

Experience: 2-3 Years

Education: B.Tech (or equivalent technical degree)

About the Role:

We are looking for a Technical Customer Success Manager who can combine strong technical expertise with excellent relationship-building skills. The ideal candidate will ensure our customers achieve maximum value from our solutions, reduce churn, and identify opportunities for expansion. You'll work closely with both customers and internal teams to deliver seamless onboarding, provide technical guidance, and drive long-term customer success.

Key Responsibilities:

• Serve as the primary technical point of contact for assigned customers.

• Drive smooth onboarding and product implementation for new clients.

• Understand customer requirements and map them effectively to product features.

• Provide technical support and troubleshooting while ensuring quick resolution of issues.

• Build and maintain strong, trust-based relationships with customer stakeholders.

• Conduct regular health checks and business reviews to ensure customer satisfaction.

• Work closely with Product and Engineering teams to convey customer feedback.

• Proactively identify upsell/cross-sell opportunities and collaborate with sales teams.

• Monitor customer adoption, usage, and engagement metrics to ensure long-term retention.

• Create and share documentation, FAQs, and best practices to enable customers.

Required Qualifications & Skills:

• B.Tech (Engineering) graduate with 2-3 years of experience in Customer Success / Technical Support / Pre-Sales / Implementation.

• Strong technical acumen with the ability to understand software products, APIs, integrations, and workflows.

• Excellent problem-solving and troubleshooting skills.

• Outstanding communication and relationship-building abilities.

• Ability to manage multiple customer accounts simultaneously with attention to detail.

• Familiarity with Customer Success tools (e.g., HubSpot, Gainsight, Salesforce, or similar) is a plus.

• Proactive mindset with a focus on delivering customer outcomes and reducing churn.

What We Offer:

• Opportunity to work in a fast-growing, customer-centric company.

• Exposure to both technical and customer-facing responsibilities.

• Collaborative work environment with growth opportunities.

• Competitive salary and performance-based incentives.

Job Title: Sales Development Representative (SDR)

Location: Hybrid | New Delhi, Kashmere Gate

Experience: 1–3 Years in SDR/Outbound Sales with Tech Background

Job Type: Full-Time

About Us

We are a fast-growing SaaS company that helps businesses streamline their sales communication by integrating WhatsApp with CRMs. Our platform is designed to improve workflows, accelerate response times, and boost conversions. As we expand into international markets like the UAE, Turkey, and the UK, we are seeking a dynamic and technically inclined Outbound SDR to drive our growth.

Role Overview

As an Outbound SDR, you’ll be at the front line of our sales process—reaching out to potential customers, identifying prospects, and booking qualified demos for our Sales Team. You’ll need to bring both sales acumen and a technical mindset to understand and communicate the value of our SaaS solution to international clients.

Key Responsibilities

• Conduct 150–200 outbound calls daily to generate qualified leads.
• Research, identify, and engage prospects in UAE, Turkey, and the UK markets.
• Qualify leads through structured discovery calls and CRM-based workflows.
• Clearly communicate our SaaS product value and handle basic technical discussions.
• Book product demos for the Sales team and achieve/exceed weekly/monthly targets.
• Maintain accurate activity records and pipeline updates in CRM.
• Collaborate with Sales and Marketing teams to refine outreach strategies.

Requirements

• Technical background (B.Tech, B.Sc. IT, or relevant education preferred).
• Proven experience as an SDR/Outbound Caller in SaaS or Tech-based companies.
• Ability to handle 150–200 calls/day with high energy and persistence.
• Prior experience working in international markets (UAE, Turkey, UK).
• Strong communication and interpersonal skills with fluency in English (knowledge of Turkish/Arabic a plus).
• Familiarity with CRMs (HubSpot, Salesforce, or similar) and outreach tools.
• Goal-driven, resilient, and open to learning new sales processes.

Job Title: Project Manager

Location: Hybrid/Kashmere Gate, New Delhi

Experience Required: 2-3 Yrs (SaaS Industry)

Qualification: B.Tech/Engineering Degree

About Us:

Eazybe is transforming workplace communication by creating innovative tools on top of popular messaging platforms like WhatsApp, phone calls, and more. As we expand our reach into international markets, we're looking for dynamic sales professionals to join our team!

Role Overview:

We are looking for a skilled and detail-oriented Project Manager to lead, plan, and execute key projects at Eazybe. In this role, you will collaborate across teams, manage resources, and ensure timely delivery of project goals. You’ll drive innovation, align teams with company objectives, and oversee the development of our SaaS-based products.

Key Responsibilities:

• Project Planning & Execution: Define project scope, objectives, and deliverables in alignment with business goals.
• Team Collaboration: Coordinate with cross-functional teams, including development, marketing, sales, and customer success, to ensure smooth project execution.
• Resource Management: Allocate resources effectively and monitor budgets to achieve maximum efficiency.
• Timeline Management: Create and maintain detailed project timelines, ensuring deadlines are met.
• Stakeholder Communication: Act as the primary point of contact for internal and external stakeholders, providing updates and resolving issues promptly.
• Risk Assessment: Identify potential risks and implement mitigation strategies.
• Performance Monitoring: Track project performance using appropriate tools and techniques, reporting progress to leadership.

Required Skills & Qualifications:

• Proven experience as a Project Manager, preferably in a SaaS or tech environment.
• Strong understanding of Agile or Scrum methodologies.
• Excellent communication, leadership, and organizational skills.
• Proficiency in project management tools such as Asana, Jira, or Trello.
• Ability to manage multiple projects simultaneously while meeting deadlines.
• Problem-solving mindset with a proactive approach to challenges.
• Bachelor’s degree in business, technology, or a related field.

Preferred Qualifications:

• Experience in SaaS, AI, or B2B environments.
• Knowledge of product lifecycle management and software development processes.
• PMP or equivalent project management certification.

What We Offer:

• 12 days of Paid Time Off (PTO) annually
• 10 days of Working From Anywhere (WFA) annually
• Hybrid Work Model: 4 days in-office and 2 days from home
• Convenient Office Location: Just a 7-minute walk from Kashmiri Gate Metro

Candidates who meet the criteria will undergo 2 to 3 interviews and a possible paid work trial focusing on analytical and technical skills.

Join Eazybe and be a part of a team that’s transforming the SaaS landscape with innovation and creativity!

Back-End Developer (B2B SaaS)

Location: Kashmere Gate, Delhi (Hybrid)

NP: Immediate Joiner

Experience: 2.5Years - 3.5 Years

About Us:

Eazybe is transforming workplace communication by creating innovative tools on top of popular messaging platforms like WhatsApp, phone calls, and more. As we expand our reach into international markets, we're looking for dynamic sales professionals to join our team!

Key Responsibilities:

• Backend Development: Write clean, maintainable, and efficient code for server-side applications.
• API Design & Integration: Build and maintain RESTful or GraphQL APIs to support various front-end and mobile applications.
• Database Management: Design, implement, and maintain robust databases, ensuring data integrity and security.
• Performance Optimisation: Optimize applications for maximum speed and scalability.
• Collaboration: Work closely with front-end developers, product managers, and other team members to ensure seamless integration of functionalities.
• Debugging & Troubleshooting: Identify and fix bugs, bottlenecks, and system issues.
• Security: Implement best practices for securing backend systems and data.
• Documentation: Prepare technical documentation and reports for system and code processes.

Qualifications:

• Proficient in solving Data Structures and Algorithms (DSA) problems.
• Demonstrated experience with platforms like LeetCode or similar competitive programming environments.
• Strong aptitude and problem-solving skills, with the ability to think critically and approach challenges creatively.
• A sharp analytical mindset with a proven ability to learn and adapt quickly.
• Proficiency in server-side programming languages such as Python, Node.js, Ruby, Java, PHP, or others.
• Experience with frameworks like Django, Express, Flask, Spring Boot, etc.
• Strong understanding of databases (SQL and NoSQL), such as MySQL, PostgreSQL, MongoDB, Redis, etc.
• Familiarity with API standards and development (REST, GraphQL).
• Knowledge of cloud platforms like AWS, Azure, Google Cloud, or others.
• Experience with version control tools like Git.

What We Offer:

• 12 days of Paid Time Off (PTO) annually
• 10 days of Working From Anywhere (WFA) annually
• Hybrid Work Model: 4 days in-office and 2 days from home
• Convenient Office Location: Just a 7-minute walk from Kashmiri Gate Metro

Candidates who meet the criteria will undergo 2 to 3 interviews and a possible paid work trial focusing on analytical and technical skills.

If you're passionate about backend development and eager to work in a fast-paced, innovative environment, we want to hear from you!