What we are looking for: - We are looking for a self-driven, quick learner, technology leader to be part of a growing team of technologists. You must be very well versed with SDLC and Agile methodologies. - Besides managing IT projects, you must have experience in web application development and troubleshooting. - You should be equally comfortable in development, test, debugging roles and be ready to wear many hats - Well versed with at least one core technology (PHP, Node.js etc.) - Good overall understanding of design, software development, testing, deployments etc. - Good communication skills - Ability to assess project delivery costing and estimations etc. Responsibilities: - Work in close collaboration with architects and peers across teams. - Own design requirements for the team. Review deliverables and provide improvement feedback. - Own and deliver assigned sprint tasks and help drive the team forward. - Collaborate with teams and individuals to complete your team assignment on time, with quality. - Work closely with technology leadership in GCO for planning and executing architectural road map for the project. Qualifications: - Minimum 3+ years experience in managing software projects
Why Shuttl ? Shuttl makes it possible for thousands of daily commuters to travel with dignity. We are solving a huge infrastructural gap in our mass transport system with a lot of success. Our services are available to both the end consumer as well as businesses across many cities in India. Our company culture reflects the responsible, liberal and creative mindset of our team. We believe that technology is and will be a key differentiator and we are excited to apply and create technology to solve problems in the mass transportation space. Our engineering team is composed of three groups - consumer, business and platform. The consumer group builds solutions that allow ordinary citizens to use Shuttl. The business group builds solutions that service transportation and fleet management needs for businesses. Finally, the platform group is responsible for building the platform that is leveraged by the consumer and business groups. What will I do ? You will work as a Team Lead (TL) in the Consumer Team of the B2C Engineering group. The Consumer team is primarily responsible for the development and maintenance of all the solutions that are used by the end users. These solutions include the consumer mobile apps and the entire backend system associated with that. These mobile apps are the primary way that our customers regularly interact with Shuttl for finding routes and booking their rides. You will report into the Engineering Manager for the B2C Engineering group. Your team will comprise of mostly Senior Software Engineers working on mobile, backend and web technologies developing high quality software. As a Team Lead at Shuttl you are responsible for a team of software engineers. Your team is expected to deliver high quality software in reasonable timelines. You are also expected to contribute to architecture, review code, guide code design and work with product managers to understand, design, develop and deliver features. How do we work ? Our engineering process is a five step process which consists of phases for planning, developing, testing, releasing and monitoring. The planning phase consists of documenting of the feature/task to be done followed by various discussions. These discussions cover product, delivery estimates, release plan, monitoring plan, test plans, architecture, code design, technology choices and best practice adoption. The development and testing phase coexist and involve writing code, unit tests, performance tests, stress testing, code reviews and QA testing. This phase is punctuated with daily scrums and standups. The release phase is largely about managing and communicating the release to customers and internal stakeholders and activating features. The last phase is the monitoring phase where relevant metrics and exceptions are tracked and any critical refinement for the delivered feature is undertaken. This phase culminates with a retrospective. What skills should I have ? For this role we expect you to have over 6 years of experience in software development of which at least 1 year should be team management experience. You should be knowledgeable about programming languages - specifically Java, Python, operating systems, networks, databases and SQL, algorithms, advanced architecture, code design, system design, design patterns, project and people management. An aptitude for product thinking is preferred. You should also hands-on experience on mobile app development. Knowledge of Python is a plus.
What you’ve done in the past: You have been a founder of a company or led a company from their conception to execution. A single definition or a one-size-fits-all is not something you believe in. You have always been the misfit of the group. You know what end to end ownership and commitments means and have demonstrated the same in your work. You are a leader. You can drive your team to sell ice to an Eskimo. A day in your life now would be: You will work closely with the founders in identifying and evaluating new business opportunities. You would be taking ownership of critical internal processes and driving them. From Marketing to Design and Talent Acquisition to Product management and sales and everything in between. You’ll be joining a team that’s worked for some of the biggest names in the industry. The learning curve will be steep. The pace will be brutal. But if you’re willing to put your head down and work, together we’ll turn an emerging idea into a multi-million dollar project in 2 years.
Job Responsibilities: Publisher Development and Management Lead Generation Affiliate/Performance Marketing Business Development with both Domestic and International Affiliates for Indian Market Publishers Relationship Management Working with models like CPI Campaign Management Building Quality Traffic for Online Partners Analyzing Campaign and Affiliate Performance
Hi all! We are a new age media startup (CupShup) on a mission to redefine the way brands communicate with their target audience. Looking for City Managers in Delhi/NCR. What will you do: Everything (Business Development, Client Servicing and everything in between). Yes, you have to get your hands dirty with Operations, Team management etc. What you need to have: We are sector agnostic and looking for people with Get shit done attitude to make a dent in Media industry. Work Ex- Media and/or Start-up background will get a Free hit of course. Location: Delhi-NCR CTC: 3.5 - 4.5 LPA + Incentives + ESOPs
Job brief We are looking for Asst. Manager - Customer Relations who is experienced enough to provide excellent customer service and to promote this idea throughout the organisation. The goal is to keep the helpdesk running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations. The Asst. Manager - Customer Relations sets the vision, direction, and culture of his team by managing individual and team performance expectations and goals, maintaining singular focus on ensuring and improving customer satisfaction, by identifying broader customer impacting issues and implementing solutions to drive quality and productivity, while achieving real time desired service levels. Responsibilities Develop service procedures, policies and standards Identifying customer impacting issues, working out and implementing solutions and process improvements to increase customer satisfaction rate Take ownership as a Nodal Officer of the escalated issues and ensure speedy resolution Organize, prioritize and schedule issues based on the severity of the issue Focus on SLA management, quality and customer experience Keep accurate records and documents of customer service actions and discussions Analyse statistics and compile accurate reports Assist in developing and implementing training programs to improve the quality and productivity of the team Expected to be 2nd in line to the Operations managers and at times might be required to perform delegated duties of Operations Manager Carrying out supervisory responsibilities in line with the organization’s policies Requirements Proven working experience in providing customer service support and team management Direct experience in support operations Demonstrated ability to direct and manage a group of people Strong client-facing, interpersonal and communication skills Advanced troubleshooting and multi-tasking skills Ability to handle complex and ambiguous scenarios Can adapt well to changing circumstances, direction, and strategy Ability to support business and provide solutions to customer pain points Proven ability to manage reporting and analysis Ability to effectively and efficiently complete difficult goals or assignments Confident in using Microsoft Office especially Excel and Powerpoint Advanced computer skills using a variety of programs highly desired Round the clock availability, including willingness to work on weekends, and outside of the "standard" work day Bachelor’s degree, preferred Project Management & knowledge of Six Sigma/Lean Processes, MBA is a plus
TRG Inc. is headquartered in Chicago and is part of $1B group with 4 global centers and 1000+ Employeaders who are constantly injecting innovation and fuelling value to 100+ Customers through Staff Augmentation, BPO services, business consulting, information technology, software engineering and outsourcing services. • Team Leader - Span of Control – 15 Agents Job Description Ownership to Deliver Sales and Revenue Targets assigned to the process/ Team. Keeping in view the Quality and Productivity indicators. Data Management in terms of maximum utilization. Timely Tracking of Follow ups/Hot Leads and further converting them into Sales. People Management and Training. Operational Management: Managing the floor, adherence to schedule. Call monitoring, coaching and feedback to the agents. Responsible for motivating the team to achieve the desired targets. Recommendations for product and process development based on customer feedback and analysis of the same. Maintaining reports on team’s performance and laying down the strategies to bridge the gap. Attrition, Shrinkage Control and Roster Management. Maintain a healthy and positive work environment in the team.