Precily is Artificial Intelligence platform for enterprises that increase the efficiency of the workforce by providing AI-based solutions. Head of Engineering is a leadership role reporting to the CTO of Precily. We're looking for candidates with good team management skills with expertise in AI & Machine Learning.
Responsibilities: Lead, define, represent and communicate product strategy and vision in line with the businesses long-term goals. Lead the team through complete ownership of the product, from prioritization, timely execution, quality, resolving issues faced during operationalization and ensuring success metrics are met Product lifecycle management from concept to phasing out of the product(s) across all products/product lines. Take over-all responsibility for the success of the product by keeping track of product usage metrics and churn Evangelise the product internally with the Stakeholders(Marketing, Sales & Customer Success) Consistent engagement with our global customer base directly, and decide the future of the product by working closely with our design and engineering teams. Collaborate with sales, account management and customer support teams for understanding customer pain points, discuss new ideas and give visibility to what is being built. Demonstrate product plan with new features, enhancements, and timelines to all stakeholders Keep track of developments in the global F&B industry Skill Set MBA/Engineering from a top school 7-10 years of total experience with at-least 3 years of product management experience Prior team management experience and exposure to closely working with the technology team Ability to interpret data and make sense out of it without getting stuck in analysis paralysis The structured and clear thought process for decision making. Should have an experience into innovative Product Management Practices Strong data interpretation skills but shouldn't get stuck in analysis paralysis Excellent verbal and written communication skills. Excellent interpersonal skills and ability to work with stakeholders (Sales/Account Management/Operations/Tech) Previous start-up and/or consulting experience is a strong plus
What you’ve done in the past: You have been a founder of a company or led a company from their conception to execution. A single definition or a one-size-fits-all is not something you believe in. You have always been the misfit of the group. You know what end to end ownership and commitments means and have demonstrated the same in your work. You are a leader. You can drive your team to sell ice to an Eskimo. A day in your life now would be: You will work closely with the founders in identifying and evaluating new business opportunities. You would be taking ownership of critical internal processes and driving them. From Marketing to Design and Talent Acquisition to Product management and sales and everything in between. You’ll be joining a team that’s worked for some of the biggest names in the industry. The learning curve will be steep. The pace will be brutal. But if you’re willing to put your head down and work, together we’ll turn an emerging idea into a multi-million dollar project in 2 years.
We are looking for a Lead Infrastructure (DevOps) person to join our team. You get excited about working on tough problems and love the satisfaction when you find a solution. You will be leading a team that ensures infrastructure uptime of our services for our customers. The team constantly works towards improving our existing setup and processes, automating problem identification and resolution. We do more than 20 billion HTTP requests on our servers every month. We have built our own in-house geo distributed content delivery network that handles billions of requests monthly. We currently own 50+ bare metal servers across 11 globally distributed data centers. Responsibilities: Lead a team that builds automation tools to support the Dev and QA teams Deploy the services that drive our communications solutions Participate with architectural decisions that impact infrastructure Proactively observe engineering practices and recommend systems to solve problems or alleviate pain points Work closely with the product owner and the rest of the engineering team Manage and deploy monitoring of our systems Requirements / Technologies: At least 4 year experience in Linux systems administration in large scale environment. 3 years of experience in working with production systems and software engineering. Experience in handling teams and taking architectural decisions Expert in Linux Operating System (Debian, Amazon Linux, Redhat, Centos, etc) Extensive experience with configuration automation tools (Puppet/Ansible/fabric) Continuous Integration and Deployment experience (Jenkins, CloudBees) Understanding and Experience with commonly used Distributed Systems. Excellent debugging skills on System and Network Level. Good knowledge in cloud platforms (Openstack and AWS) Strong understanding of infrastructure engineering. Strong understanding of shell scripting languages (like Bash, Awk) and any scripting language Python/Go/Ruby Knowledge of DevOps trends and best practices. Cloud Monitoring tools (Graphite, New Relic, Icinga, Statsd etc) Experience of working with server logging, log collection and Dashboard tools like Splunk, ELK, Graylog, Fluentd etc. Experience with queuing Software like RabbitMq, Kafka.Working knowledge of Networking and Application protocols such as HTTP, DNS, TCP/IP, SMTP Experience with capacity management, scalability, and load testing in a high transaction SaaS environment Fundamental knowledge of : Basic DNS & Networking, TCP/UDP, VPN, NAT, Firewalls, IP Routing, HA & Load Balancing Concepts, Backups Ability to initiate and drive projects to completion with minimal guidance Bonus Points : Knowledge of Lua Experience in supporting NoSQL (Cassandra, DynamoDB, etc) and RDBMS systems (Redis, Mysql, SQlite) Good to have Containers knowledge (Docker, Mesosphere) Working at Wingify isn’t for everyone. We demand exceptional excellence both in the products we build and in the team members we hire. We offer competitive compensation and some awesome perks. But more importantly, we offer individuals autonomy in defining new products and shaping our young company.
Job Responsibilities: Publisher Development and Management Lead Generation Affiliate/Performance Marketing Business Development with both Domestic and International Affiliates for Indian Market Publishers Relationship Management Working with models like CPI Campaign Management Building Quality Traffic for Online Partners Analyzing Campaign and Affiliate Performance
Hi all! We are a new age media startup (CupShup) on a mission to redefine the way brands communicate with their target audience. Looking for City Managers in Delhi/NCR. What will you do: Everything (Business Development, Client Servicing and everything in between). Yes, you have to get your hands dirty with Operations, Team management etc. What you need to have: We are sector agnostic and looking for people with Get shit done attitude to make a dent in Media industry. Work Ex- Media and/or Start-up background will get a Free hit of course. Location: Delhi-NCR CTC: 3.5 - 4.5 LPA + Incentives + ESOPs
Job brief We are looking for Asst. Manager - Customer Relations who is experienced enough to provide excellent customer service and to promote this idea throughout the organisation. The goal is to keep the helpdesk running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations. The Asst. Manager - Customer Relations sets the vision, direction, and culture of his team by managing individual and team performance expectations and goals, maintaining singular focus on ensuring and improving customer satisfaction, by identifying broader customer impacting issues and implementing solutions to drive quality and productivity, while achieving real time desired service levels. Responsibilities Develop service procedures, policies and standards Identifying customer impacting issues, working out and implementing solutions and process improvements to increase customer satisfaction rate Take ownership as a Nodal Officer of the escalated issues and ensure speedy resolution Organize, prioritize and schedule issues based on the severity of the issue Focus on SLA management, quality and customer experience Keep accurate records and documents of customer service actions and discussions Analyse statistics and compile accurate reports Assist in developing and implementing training programs to improve the quality and productivity of the team Expected to be 2nd in line to the Operations managers and at times might be required to perform delegated duties of Operations Manager Carrying out supervisory responsibilities in line with the organization’s policies Requirements Proven working experience in providing customer service support and team management Direct experience in support operations Demonstrated ability to direct and manage a group of people Strong client-facing, interpersonal and communication skills Advanced troubleshooting and multi-tasking skills Ability to handle complex and ambiguous scenarios Can adapt well to changing circumstances, direction, and strategy Ability to support business and provide solutions to customer pain points Proven ability to manage reporting and analysis Ability to effectively and efficiently complete difficult goals or assignments Confident in using Microsoft Office especially Excel and Powerpoint Advanced computer skills using a variety of programs highly desired Round the clock availability, including willingness to work on weekends, and outside of the "standard" work day Bachelor’s degree, preferred Project Management & knowledge of Six Sigma/Lean Processes, MBA is a plus
TRG Inc. is headquartered in Chicago and is part of $1B group with 4 global centers and 1000+ Employeaders who are constantly injecting innovation and fuelling value to 100+ Customers through Staff Augmentation, BPO services, business consulting, information technology, software engineering and outsourcing services. • Team Leader - Span of Control – 15 Agents Job Description Ownership to Deliver Sales and Revenue Targets assigned to the process/ Team. Keeping in view the Quality and Productivity indicators. Data Management in terms of maximum utilization. Timely Tracking of Follow ups/Hot Leads and further converting them into Sales. People Management and Training. Operational Management: Managing the floor, adherence to schedule. Call monitoring, coaching and feedback to the agents. Responsible for motivating the team to achieve the desired targets. Recommendations for product and process development based on customer feedback and analysis of the same. Maintaining reports on team’s performance and laying down the strategies to bridge the gap. Attrition, Shrinkage Control and Roster Management. Maintain a healthy and positive work environment in the team.