Cyber Sales Manager

Hello Connections..!!! 📢 We are hiring ..! 📢

Business Development Executive / Software sales officer Position

Selling products and services using solid arguments to prospective customers. Performing cost-benefit analyses of existing and potential customers.

Maintaining positive business relationships to ensure future sales.

Must have selling knowledge about ERP /HRMS / CRM / other software products. Must have experience in any software product selling knowledge.

Exp : 1 year to 5years. ( software product sales)

Location: Kolkata (Sector V).

About the Role

We are looking for a highly analytical and detail-oriented Senior Business Analyst to join our team. The ideal candidate will have a strong ability to translate business needs into actionable insights, drive data-backed decision-making, and collaborate with cross-functional teams to enhance business processes and strategies.

Key Responsibilities

• Analyze business processes, identify gaps, and recommend improvements to enhance efficiency and effectiveness.
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• Collaborate with stakeholders across departments to gather, document, and analyze business requirements.
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• Work closely with product, engineering, and marketing teams to ensure business objectives align with company goals.
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• Develop and maintain reports, dashboards, and data visualizations to track KPIs and business performance.
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• Conduct market research and competitive analysis to support strategic planning.
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• Identify risks and propose mitigation strategies for business challenges.
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• Support the implementation of new systems, processes, and tools by providing business insights and ensuring smooth adoption.
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• Facilitate stakeholder meetings, presentations, and training sessions to align business goals and project outcomes.
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Requirements

• 5+ years of experience as a Business Analyst or in a similar analytical role.
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• Strong experience in business process modeling, data analysis, and reporting.
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• Proficiency in SQL, Excel, and business intelligence tools (e.g., Tableau, Power BI).
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• Familiarity with Agile and Scrum methodologies.
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• Ability to translate business needs into technical requirements.
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• Excellent communication, problem-solving, and stakeholder management skills.
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• Experience in working with product and engineering teams is a plus.
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• Bachelor's/Master’s degree in Business Administration, Finance, IT, or a related field.
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Nice to Have

• Experience in the tech startup space or a social media domain is a plus.
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• Exposure to AI/ML-driven analytics tools.
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Why Join Us?

• Be part of an innovative and fast-growing company.
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• Work on impactful projects that shape the future of our product.
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• Competitive compensation, benefits, and growth opportunities.

About Rocketlane

https://rocketlane.com/">Rocketlane is a SaaS startup founded in April 2020 by https://www.linkedin.com/in/srikrishnang/">Srikrishnan Ganesan, https://www.linkedin.com/in/vignesh-girishankar/">Vignesh Girishankar, and https://www.linkedin.com/in/deepakbsub/">Deepak Balasubramanyam. Before Rocketlane, they built a successful in-app messaging startup that was acquired by Freshworks(NASDAQ: FRSH) in 2015.

Rocketlane launched in June 2021 and washttps://www.producthunt.com/posts/rocketlane"> #1 Product of the day on Product Hunt. It has a fast-growing, global customer base, including LinkSquares, AppCues, ContractPodAI, Chargebee, parcelLab, and many more.

Rapid early traction and customer love has catapulted Rocketlane to be recognized as a Leader in the G2 Category of Client Onboarding. Rocketlane has raised $21M in capital from global VCs such as 8VC, Nexus Venture Partners, Matrix Partners India, and super angels like Gokul Rajaram and Girish Mathrubootham.

Rocketlane offers a first-of-its-kind collaborative customer onboarding platform that enables businesses to onboard their customers better, faster, and smoother. It helps speed up revenue recognition and grow NRR for the vendor and enables faster time-to-value and a delightful customer onboarding experience.

What’s the opportunity?

Are you a backend developer looking to fast-track your learning and growth? Have you looked at world class products like Asana, Notion, or Airtable, and felt “I wish I were part of the early team that built these products”?

At Rocketlane, we’re a team that has previously built and rolled out globally successful SaaS products used by tens of thousands of customers. We’re laser focused on delivering a world class product again, and looking for an ambitious backend engineer to join our existing team of 9 engineers.

If it excites you to think of a fast-paced start-up environment, building something big from scratch, breaking down new problems, creating new APIs, working on performance issues, getting hands-on with devops initiatives, and showcasing demos of your work every Friday with a happy and passionate team, then this is the right opportunity for you.

Some of the tech problems you get to work-on as a backend engineer would be to build the backend for a modern spreadsheet experience from scratch, work on infra as code, write robust code that is fault tolerant, work on performant code that adheres to SLOs set by the organization. 

About you:

• 3 - 7 years of experience
• Expertise in the following areas
• Java
• HTTP Protocol
• You’ve heard of or worked with some of the following tech stacks / products
• Spring
• PostgreSQL
• Redis
• Docker
• Message brokers
• GitHub
• These non-functional areas are familiar to you
• Performance 
• Debugging
• Log management

Nice to have:

• Familiarity with AWS

What’s in it for me?

• Great opportunity: Rocketlane genuinely cares about everyone we hire. You’ll learn new things and grow no matter how experienced you are; you will be working with founders who have more than three decades of collective experience in building significant B2B SaaS startups. 
• Great team: Work with a world-class, high-velocity team that truly embodies the values of empathy, curiosity, and customer-centricity. Check out thehttps://www.linkedin.com/feed/hashtag/?keywords=rocketlane_meet_the_team"> MTT(Meet The Team) videos on our LinkedIn. 
• Great culture: An open, fun, and exciting startup culture that empowers its people to champion big problems with the freedom to think and innovate.
• Growth:  You could easily and quickly transition into other sales roles you might like.
• Impact: You get to be part of a global, passionate team in a fast-paced and growth-oriented environment. The team has a work philosophy of being high on ambition, ownership, and a bias for action.
• Monetary rewards and benefits: Competitive stipend, flexible leave policy, and more! 

We Are Hiring For Tally Sales Representative

Job Role: Field Sales & Customer Support

Candidates Must Have Experience In Fieldwork. Freshers can also apply

Candidates Must Have Good Communication Skills

Qualification : B.com graduates are required for this job role

Experience : 0-2 years is required

Job Location : Visakhapatnam , Vijayawada, Guntur, Anantapur

• 4-15 years experience in Perl Development with a working knowledge of the following web development stack: HTML/XHTML, CSS, JavaScript, Apache/Nginx .
• Extensive experience with OO Perl.
• Proficient with building/managing relational databases.
• Any perl based web frameworks ( Mojolicious, Catalyst, Dancer , CGI Application).

If you are passionate about your data and analytics, love integrating SaaS platforms, and enjoy talking to customers, you'll have a great time here at CutsomerSuccessBox! We recognize both the opportunities and the challenges that come along. 

We're looking for a great Implementation Engineer to assist our customers in integrating with 3rd party tools, help them get the data via APIs, JavaScripts or other analytics tools so that the customers can start getting value from CustomerSuccessBox (CSB) product. This is a great role for someone who loves data & to build their career in Customer Success domain & work with the world-class team.

Implementation Engineer’s role is a key part of the Product & Customer Success team. As an Implementation Engineer, you will be responsible for guiding customers in getting the data from various 3rd party tools & make sure you are helping the Customer Success team to onboard customers. You will act as a trusted advisor. You will become an integral part of the company and our customers.

Your Primary Responsibilities

• Understand Customer Operations Tech Stack. What platforms are they using for CRM, Support, Billing, Analytics, etc) 
• Handhold customer in syncing all the data sources with CSB. Many of which are pre build native integrations which are activated by a simple click through flow. 
• Devising smart engineering solutions for each customer's unique enterprise stack (CRM/Billing/Support/Analytics).
• You will get opportunities to learn & develop on different technologies and platforms. 
• Understand the business requirement as to prioritize data sources and objects.
• Conduct workshops with customers to break the requirement in smaller & achievable format.
• Create an implementation framework to capture and decide what are all the data that is required
• Plan meetings with customers & their developers to understand how their data is structured. Consult them the best practices of sending that data to CSB.
• You will always be connected to the CSB technical team, so that you can leverage them to drive customer implementation.
• Resolve customer issues, with or without collaboration with other teams; 
• Build strong customer relationships by maintaining high levels of engagement and communication.
• Collaborate on creating best practices guide for developers, Update API documentation & update & maintain the Integration documentation.
• Work with CustomerSuccess Team to share insights with customers & prepare Customised reports on BI tools
• Pass Feedback to Product Management
• Work with the Support & CustomerSuccess team to coordinate and prioritize open items.  

What experience will you gain?

• Tech – Learning about huge enterprises tech stack
• Tech – Understanding enterprise technical architecture and implementation
• Tech - Understanding of APIs/JS/analytics
• Business / Tech - Use of enterprise platforms like Business Intelligence (BI) / SaaS platforms like CRM (Salesforce, Hubspot), support (Zendesk, Intercom, Freshdesk), Billing (Chargebee, Stripe, Quickbooks), etc.
• International Customer exposure – Talking to industry leaders

What Makes You The Right Fit

• Any experinece where you have done some Customer facing role. 
• Is hands on with BI tools. (good to have)
• Has an understanding of the B2B SaaS ecosystem & tools usually companies use. 
• Strong communication and interpersonal skills, both written and verbal; This is a must have since we have an international customer base that you will be working with.
• Undergraduate degree (BE/B.Tech) in Computer Science or Information Technology
  
  

What This Is Not

• This is NOT a 9 to 5 job.
• We don't offer or encourage any hierarchical structure.
  
  

Compensation

• Among the best in the industry.
• Cash, Incentives

Why CustomerSuccessBox?

CustomerSuccessBox is the leading AI powered Enterprise Customer Success platform. It helps global B2B SaaS businesses to get to 130%+ MRR Retention, unlock 3X upsell opportunities and double LTV.

In SaaS, 95% of the Lifetime value (LTV) is locked in as ‘Future’ Recurring Revenue. BUT businesses don't know who will Renew / Buy-more / At-Risk until it’s too LATE.

CustomerSuccessBox technology tracks real time product adoption and customer engagement. It’s AI Powered ‘Early Warning System’ uncovers the blind spots for Proactive Interventions. It's advanced automation leads to a faster time to value, higher product adoption and reduced cost of customer success.

Leading customer-centric global enterprises such as Headset - Seattle, Aislelabs - Toronto, Locus - Bangalore and Raken - San Diego.

People and Culture

CustomerSuccessBox is a B2B SaaS customer success platform, Venture backed (https://inc42.com/buzz/customersuccessbox-funding-pi-ventures-axilor/) by pi Ventures and Axilor in venture funding. CustomerSuccessBox is founded and run by CEO, Puneet Kataria, recognized by LinkedIn as a Global Top Voice of 2019. 

At CustomerSuccessBox, you will become part of a passionate team that works together to create value for our customers and their customers.

As a member of the CustomerSuccessBox team, you will own the problems and will enjoy both authority and accountability over deliverables. You will be rewarded for business results delivered. All the credit of the success is yours to take, but it will come with the responsibility of owning up to the failures too, we call them ‘failed experiments’.

In return, we are committed to providing you with every opportunity to learn, grow and reach the highest level of your ability and potential.

CustomerSuccessBox is an equal opportunity employer. All candidates for employment will be considered without regard to race, color, religion, gender, ethnicity, national origin, disability, or sexual orientation.