15+ Team Management Jobs in Chennai | Team Management Job openings in Chennai

The responsibilities and duties section is the most important part of the job description. Please read them below and if interested, do go ahead and apply!

Roles and Responsibilites:

• Manages talent acquisition process, including sourcing, testing, interviewing, hiring and onboarding
• Keeps job descriptions up-to-date, accurate and compliant with relevant federal, state and local laws for all positions
• Develops training and performance management program that ensures all employees are familiar with their job responsibilities, as well as relevant legal and safety requirements
• Creates and updates compensation strategy through market analysis and pay surveys
• Handles investigation and resolution of employee issues, concerns and conflicts
• Ensures all employment practices comply with federal, state and local regulations

The responsibilities and duties section is the most important part of the job description. Please read them below and if interested, do go ahead and apply!

Roles and Responsibilites:

• Manages talent acquisition process, including sourcing, testing, interviewing, hiring and onboarding
• Keeps job descriptions up-to-date, accurate and compliant with relevant federal, state and local laws for all positions
• Develops training and performance management program that ensures all employees are familiar with their job responsibilities, as well as relevant legal and safety requirements
• Creates and updates compensation strategy through market analysis and pay surveys
• Handles investigation and resolution of employee issues, concerns and conflicts
• Ensures all employment practices comply with federal, state and local regulations

We take pride in letting you know that you are interviewing with the world's largest Edtech Company and the reason for our exceptional growth lies in the DNA that we have. A true Byjuite defines his/her own limits in terms of efforts and rewards. There is no bar on the amount of incentive you can earn. Average incentive earned by a BDA in the system is around 30k monthly but our best associates make even 70-80k of incentive every month apart from their fixed salary. On an average, a performing associate gets his 1st opportunity in 1.5-2 years to become a manager and head a team of 20 people. And we have seen that the best of the associates can even become a manager even before completing a year. 

The entire development journey will have two phases: 

5 day SGDP (Sales Grooming & Development Program) 

4 weeks OJT (On the Job Training) 

1) SGDP (Sales Grooming & Development Program) 

To begin with , you will be enrolled for a 5 days Sales Grooming & Development Program. The SGDP would be virtual (Work from Home) and will include theoretical aspects of BYJU’S sales process. 

• You will get well-versed with the organization, our products, and how to interact with customers. ● You will be involved in various activities during this phase & you will be rigorously evaluated at different intervals. 
• During this period, you will gain knowledge, a platform to practice your sales skill as well as feedback to enhance your capabilities from our team of experienced facilitators. 
• These 5 days are purely invested in your learning and there would be no remuneration provided during this period. 

The enrolled candidates who satisfactorily complete the SGDP phase will be given an opportunity to move to the next phase which is i.e On Job Training(OJT). 

OJT involves a 4 weeks training program which will be in Bangalore/Delhi location and on successful completion of this training program,applicants will be given an opportunity to join us as a Business Development Associate with BYJUs. 

2) OJT (On the Job Training) 

• The OJT Phase will start for the candidates who have successfully cleared the SGDP. 
• Candidates will be expected to generate revenue by implementing the theoretical knowledge acquired during the first phase into practice during the final 4 weeks of the OJT phase. 
• Following the completion of the OJT, all input and output numbers will be closely monitored and reviewed to evaluate your eligibility to apply for the Business Development Associate (BDA) position at BYJU'S. 

Only qualifying trainees will become eligible to be offered as BDAs. (Subject to approval from management). 

The entire role will be for 6 days a week(Monday would be an off). The assessment parameters will include performance metrics, process adherence, behavioural aspects, quality audits, and feedback from the manager/ trainer and HR Team. Upon successfully passing the training program, you become eligible to be offered the role of BDA - Inside Sales at 8 LPA(5 fixed + 3 variable). You will be able to start the job in the offered 'Role location' only after you join the organization as a BDA 

Allowance (ATP during OJT): INR 1250 / Week + INR 1250 Travel Allowance Once in Tenure 

STIPEND (ATP during OJT): Additional Stipend of 18000 for target completion of 3 valid sales and 6 valid conduction 

CTC (BDA - post qualification after training): INR 8,00,000 (5 Lakh fixed pay + 3 lakh performance pay) for Inside Sales

You might be feeling that working at Byju's has so many benefits. But, frankly, there is nothing called free lunch. You will have to be extremely committed to your effort and be target oriented in every aspect. An applicant trainee works for a 6 days work week in the first two weeks of SGDP and 6 day work week in OJT tenure. The day starts at 9:30 am and ends at 9 in the evening; apart from it few assignments need to be completed on a daily basis during the SGDP Phase and his main work throughout the day is to find potential customers by connecting with all the customers of the region who download our app. On average, you will be expected to connect to 120-140 customers and schedule one on one meetings with potential ones. We measure everything from your input effort, quality, and output. In a nutshell, you work with strict targets - call customers - book counselling sessions - visit them in person - sell the courses we have - take-home truck loads of money in the form of incentives and salary.

JD - System Analyst

1. Analysis and design of technical functionality and features.
2. Creation of requirements document and definition, Epics, User stories and addition of same to Fresh Release.
3. Facilitate daily scrums, stand-ups and meetings to monitor project progress and resolve any issues the team may be experiencing.
4. Collaborate with product owner and stakeholders and clear project obstacles and impediments that could slow down the team’s progress.
5. Meet and coordinate with internal stakeholders to establish project scope, system goals, and requirements.
6. Help the team boost their productivity and performance and helps development team create high-quality products.
7. Arrange and optimize product backlog.
8. Develop, analyze, prioritize, and organize requirement specifications, data mapping, diagrams, and flowcharts for developers and testers to follow.
9. Translate highly technical specifications into clear non-technical requirements.
10. Manage the set-up and configuration of systems. Provide documentation of all processes and training as needed.
11. Define and coordinate the execution of testing procedures and develop test cases to serve the overall quality assurance process.
12. Draw up, supervise and document testing schedules for complete systems.
13. Perform design, implementation, and upgrades of information systems to meet the business and user needs.
14. Implement best practices for scalability, support ability, ease of maintenance and system performance.
15. Identify options for potential solutions and assess them for both technical and business suitability.
16. Oversee implementation of a new system including data migration.

We’re looking for a highly skilled customer service representative to join our team, managing inbound and outbound phone calls, email requests, and face to face interaction with a friendly, helpful approach. The ideal candidate is a quick learner who can think on their feet and resolve any issues that come up with our customer-first business mentality. He or she is also experienced with sales, as the opportunity to promote company products and services may arise. The most successful representatives have the communication and interpersonal skills needed to provide support, answer questions, and resolve issues in an efficient manner. Serving as the voice and face of our company, he or she will be integral to reinforcing our reputation for exceptional customer service.

Objectives of this Role

• Manage a large volume of inbound and outbound calls, emails, and chats with knowledge and efficiency
• Identify and address customer needs with a goal of complete satisfaction
• Provide expert answers to questions about products, pricing, and availability, while presenting the value of our portfolio of products to customers
• Meet customer service department sales targets, generating sales leads when opportunities arise

Skills and Qualifications

• Successful experience in a corporate environment
• Strong communication skills, including active listening and clear articulation
• Ability to solve problems and alleviate conflicts or escalate tactifully
• Ability to multitask, manage time, and prioritize
• Able to work individually and as a team

What you need to have:

NO NIGHT SHIFTS FOR GIRLS

SALARY - 10K-15K

Hindi - Preferred

Job description

Roles and Responsibilities

• Conduct business conferences by mediating the call, identify and assess the customer needs to achieve satisfaction
• Provide accurate, valid and complete information when requested by using the right methods/tools on the software interface.
• Resolve conference related issues by clarifying the customer complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem and expediting correction or adjustment.
• Effectively manage large amounts of incoming calls and resolve help requests and build sustainable relationship through interactive communication
• Schedule conferences, maintain records and process emails adhering to communication procedures, guidelines and policies
• Go the extra mile to query resolution, request completion and process closure
• Productive contribution to team effort by accomplishing the results as needed

Desired Candidate Profile

• 0 - 1 years in customer care background
• Must be fluent in Hindi & English. Multilingual will be added advantage
• Telephone etiquette, ability to comprehend and effective listening skills
• Focus on quality control measures and processes
• Problem Solving Acumen and conflict resolution skills
• Multi-tasking ability with a keen sense of detail

Product : Industrial Process Chiller

Job Responsibilities :

1.Collaborating with senior executives to establish and execute a sales goal for the region

2.Managing a sales team in order to maximize sales revenue and meet or exceed corporate-set goals

3.Forecasting annual, quarterly, and monthly sales goals

4.Assisting sales personnel in their techniques

5.Developing specific plans to ensure growth for both long and short-term

6.Educating the sales team with presentations of strategies, seminars, and regular meetings

7.Reviewing regional expenses and recommending improvements

8.Travel across South India, the base location will be Cochin / Chennai.

Requirements

Education: B.Tech Mech / Electrical with an MBA

Prefer candidates from Kerala / Chennai locations

• You must have a proven ability to sell industrial products/capital equipment / Heavy Machinery to industries like Pharma, Food and Beverages, Plastic, etc.
• A strong technical understanding of products and their application to facilities is critical.
• Must be willing to travel PAN India
• Must have a Bachelor's degree BE / B.Tech or equivalent in Electrical or Mechanical Engineering
• Must have Fluent language skills like English, Hindi, and Local Language of the respective state

10+ years of experience in SQL Server Administration

Should be hands on

Able to handle customer communication and expectation management

Proactively plan and implement the project/support activities

Focus on continuous improvements
Must have experience in managing team of SQL Server DBAs
should have good customer and client management skills
should have good communication skills

Team Lead – Operations

·       Must have work experience in a BPO of 1 year as a Team Lead

·       Should be fluent in English and Hindi (able to clear Versant 4)

·       Open to rotational shifts and week off  (24/7 process)

·       6 day working

·       Experience in Inbound calling

·       Managing a team of at least 15 callers

·       Must have qualities of a good leader