Sales Representative

Overall responsibility:

• Drafts, implements, and executes policies and procedures to facilitate a quality customer service experience.
• Establishes performance metrics for customer service representatives. Establishes service levels and requirements for the department.
• Develops and implements methods to record, assess, and analyse customer feedback.
• Develops and implements training and quality assurance programs for new hires and experienced employees.
• Identifies and recommends or acquires updates and expansions to technology, equipment, and policies that may improve customer service and retention. Acts as a liaison between the customer service department and other divisions in the company.

Day to day responsibilities :

• Managing the customer support department’s day-to-day functions. Responding to escalated customer support issues.
• Implementing customer support processes to enhance customer satisfaction.
• Formulating and revising customer support policies and promoting their implementation. Informing the team of all new information related to products, procedures, and trends.
• Assessing support statistics and preparing detailed reports on the findings.
• Interviewing and hiring new employees. Overseeing and evaluating the team's ongoing training efforts.
• Delivering performance evaluations and following the disciplinary process according to company policy. Managing the budget of the customer support department

Mandatory Certifications:

• ISO
• Six Sigma BB

Why Join Us : 

1. Start-up Environment - Work with a passionate and energetic team that is driven by hustle, comradeship, and togetherness

2. Compensation & Benefits – Best-in-class salaries to highly competitive ESOPs along with great learning work environment, we offer you a place full of opportunities to customize your career trajectory

3. An Environment for Innovation - We create a culture for innovation by giving an employee the prowess to create, make and innovate.

4. We've got you covered - From medical insurance, well-defined policies to flexi WFH options, scrumptious lunch to some amazing learning and development sessions- we've got your back!

5. Cool Perks – Come and get to join us for in-house events, team outings, dinner catchups, and much more

## Job oriented IT Internship training for IT Fresher in our IT Company Logical Softtech, Indore(M.P)

Location: Indore, M.P( work from the office)

***Must have their own laptop***

***Internship Training available for following profile:-****

1) Android Mobile app developer( Android studio)

2) Full stack Web Developer (Php and its framework)

3) PHP Web developer (Php and its framework)

4) Frontend developer( Html + css + bootstrap + Javascript +Ajax + JQuery)

5) Backend developer (Php and its framework, MYSQL)

6) IOS Developer(SWIFT Xcode)

7) HR Interns

8) SEO/SMM/Digital Marketing

9) Manual testing

**

**What we will provide:-

1) This is an IT company so only Job oriented Internship training will be there on live project

2) from Day 1 practical and live project working on different projects

3) After Internship training, will provide the chance of continuing in our company on job role if the candidate will be deserving or will give reference

4) Certificate of Internship training / job guidance

***

***

Please walkins for the one to one discussion or can call us for technical discussion between 10:30 A.M to 7:30 p.m ( Monday to Saturday)

Company name : Logical SoftTech

Email : - hrlogicalsofttech (@gmail.com, talentlogicalsofttech (@gmail.com, hrlogicalcoders (@gmail.com ,

Address: - 2nd floor, 388,PU4, Scheme 54 PU4, opposite of Eye Retina Hospital, Vijay nagar, Indore, M.P

Contact (call/whatsapp): - +91-78.69.73.15.95(HR), +91- 74.15.9.50.9.19 (HR ) , +91-82.10.251.824 (technical Department)

**Any reference will be highly appreciated or any consultancy firm who want to collaborate with us for hiring***

The ideal candidate will have experience in all stages of the sales cycle. They should be confident with building new client relationship and maintaining existing ones. They should have evidence of strong skills and possess good negotiation skills.Responsibilities

• Build relationships with prospective clients
• Maintain consistent contact with existing clients
• Manage sales pipeline
• Analyze market and establish competitive advantages
• Track metrics to ensure targets are hit

Qualifications

• Master's degree and experience in sales industry
• Experience in full sales cycle including deal closing Demonstrated sales success
• Strong negotiation skills
• Strong communication and presentation skills
• CRM experience is preferred

Responsibilities of senior java developer

• Every role comes with responsibilities and the employees have to justify those responsibilities. Following are some crucial responsibilities senior java developers entitled for.

• Senior Java developers have to analyze and assess the business needs of the client to find the best solution for the client. Overall strong analytical and problem-solving skills are highly important for this role.

• Senior Java Developer responsibilities include gathering system requirements, building application specification document, draw flow charts, design application architecture and implement modernised application design and testing features before release.

• You should have hands-on experience in developing software with agile or scrum methodologies and are ready to lead our junior developer's team.

• You should have an innovative thought process and creative thinking which can bring out of box and alternate way of system implementation.

• Ensure our applications must be secure and up-to-date.

• To interact with the customer and internal teams in Identifying and analyzing requirements for development purposes.

• To perform activities related to the creation of documents for client requirements.

• Prioritizing the task and executing tasks throughout the SDLC.

• Provide technical help to junior developers.

Job Requirements:

• Good with React ,Node, Express & MongoDB/Firebase
• Node JS API (Backend) Development or Firebase Cloud Function, Runtime Environment
• Express JS & Express Routing
• Mongo DB/Firebase & its Operations
• Developing Applications With React

Required Candidate profile

• Good communication skills.
• Expert knowledge of MERN technologies.
• Resolves and/or escalates issues in a timely fashion.
• Able to work in a fast-paced working environment.

• Have the ability to translate UI/UX design wireframes to scalable code.
• Experience in developing pixel perfect frontend software, with deep experience in React.js
• Design, develop and maintain our user-facing products.
• Creating Restful APIs with Node.js
• Creating Decoupling architecture and microservices.
• Creating database schemas for products.
• Understanding of session management in a distributed server environment.
• Optimization of the application for maximum speed and scalability.
• Write well architectured code while adhering to best practices.
• Thoroughly understand the requirements and deliver features on time.

• 1-5 years of experience with React (redux, hooks).
• 1-5 years experience with JavaScript (ES6+, modern browser APIs, async/await) or Typescript.
• 1-5 years experience with HTML/CSS & responsive websites.
• 1-5 years experience with NodeJS & MongoDB (NoSQL).

• Join an early team of founders - be a part of the founding team.
• Get first-hand startup experience and grab the opportunity to grow with us as we grow.
• Full remote work.
• Attractive base salary.

JD -

Given our business model, where our customers pay us over time, Customer experience is absolutely vital to our long-term profitability. We will not be successful unless our customers are receiving massive value from our service. As such, we need a leader to own driving success for our customers. This role includes responsibilities for Customer experience, retention and Customer Success (e.g., onboarding, support, services, adoption, advocacy, retention, etc.)

• Drive Customer Experience Outcomes
• Define and Optimize Customer Lifecycle
• Manage Customer Experience Activities
• Measure the Effectiveness of Customer Experience processes
• Build a World-class Team
• Inspire Customer Success Across Company

Requirements -

• 1-4 years experience in leading customer-facing organizations
• Ability to manage influence through persuasion, negotiation, and consensus building
• Ideally combined background in E-commerce or Saas industries
• Strong empathy for customers AND passion for revenue and growth
• Deep understanding of value drivers in recurring revenue business models
• Analytical and process-oriented mindset
• Demonstrated desire for continuous learning and improvement
• Enthusiastic and creative personality with the ability to inspire others
• Excellent communication and presentation skills